Hewlett-Packard x2 12 b100 Service manual
HP Pavilion x2 Detachable PC (model
numbers 12-b0XX and 12-b100 through 12b199)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: April 2016
First Edition: December 2015
Document Part Number: 842329-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your slate.
Not all features are available in all editions of
Windows 10. This slate may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Top edge ................................................................................................................................................................. 6
Left side ................................................................................................................................................................. 7
Right side ............................................................................................................................................................... 8
Bottom edge .......................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 10
Locating the serial number, model number, product number, and warranty information ............................... 10
Slate major components ..................................................................................................................................... 11
Keyboard base components ................................................................................................................................ 14
Miscellaneous parts ............................................................................................................................................. 16
4 Removal and replacement preliminary requirements ..................................................................................... 17
Tools required ...................................................................................................................................................... 17
Service considerations ......................................................................................................................................... 17
Plastic parts ....................................................................................................................................... 17
Cables and connectors ...................................................................................................................... 18
Drive handling ................................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ........................................................................................................ 19
Packaging and transporting guidelines .......................................................................... 20
Workstation guidelines ................................................................................ 20
5 Slate removal and replacement procedures ................................................................................................... 22
Component replacement procedures .................................................................................................................. 22
Display panel assembly ..................................................................................................................... 22
Power button board .......................................................................................................................... 25
Volume control board ........................................................................................................................ 26
Webcam/microphone module ........................................................................................................... 27
RTC battery ........................................................................................................................................ 29
WLAN module .................................................................................................................................... 30
v
Solid-state drive ................................................................................................................................ 32
Speakers ............................................................................................................................................ 33
Connector board ................................................................................................................................ 34
System board .................................................................................................................................... 36
Battery ............................................................................................................................................... 38
Cables ................................................................................................................................................ 39
Slate docking cable ........................................................................................................................... 41
Wireless antenna ............................................................................................................................... 42
6 Keyboard/base removal and replacement procedures .................................................................................... 44
Keyboard/base component replacement procedures ........................................................................................ 44
Bottom cover ..................................................................................................................................... 44
Docking board ................................................................................................................................... 46
TouchPad board ................................................................................................................................. 47
Hinge assembly ................................................................................................................................. 50
7 Using Setup Utility (BIOS) ............................................................................................................................. 53
Starting Setup Utility (BIOS) ................................................................................................................................ 53
Updating Setup Utility (BIOS) .............................................................................................................................. 53
Determining the BIOS version ........................................................................................................... 53
Downloading a BIOS update .............................................................................................................. 54
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 55
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 55
9 Specications .............................................................................................................................................. 57
Dimensions .......................................................................................................................................................... 57
Operating environment ....................................................................................................................................... 57
Input power .......................................................................................................................................................... 58
10 Backing up, restoring, and recovering ......................................................................................................... 59
Creating recovery media and backups ................................................................................................................ 59
Creating HP Recovery media (select products only) ......................................................................... 59
Using Windows tools ........................................................................................................................................... 60
Restore and recovery ........................................................................................................................................... 61
Recovering using HP Recovery Manager ........................................................................................... 61
What you need to know before you get started ............................................................. 61
Using the HP Recovery partition (select products only) ................................................. 62
Using HP Recovery media to recover .............................................................................. 62
Changing the computer boot order ................................................................................ 63
vi
Removing the HP Recovery partition (select products only) ......................................... 64
11 Power cord set requirements ...................................................................................................................... 65
Requirements for all countries ............................................................................................................................ 65
Requirements for specic countries and regions ................................................................................................ 65
12 Recycling .................................................................................................................................................. 67
Index ............................................................................................................................................................. 68
vii
viii
1 Product description
Category Description
Product Name HP Pavilion x2 Detachable PC (model numbers 12-b100 through 12-b199)
HP Pavilion x2 Detachable PC (model number 12-b0XX)
Processor For use only on slates with model numbers 12-b100 through 12-b199: Intel® Atom™ x5-
Z8550 1.44-GHz (SC turbo up to 2.24-GHz) processor (1600-MHz front side bus (FSB), 2.0-MB L2
cache, quad core, 2.0 W)
For use only on slates with model number 12-b0XX:
●
Intel Core™ m3 6Y30 0.90-GHz (SC turbo up to 2.20-GHz) processor (1866-MHz FSB, 4.0MB L3 cache, dual core, 4.5 W)
●
Intel Atom x7-Z8700 processor (up to 2.40-GHz) processor (1600-MHz FSB, 2.0-MB L3
cache, quad core, 2.0 W SDP)
●
Intel Atom x5-Z8500 processor (up to 2.24-GHz) processor (1600-MHz FSB, 2.0-MB L3
cache, quad core, 2.0 W SDP)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal Graphics:
●
Intel HD Graphics 515 (on slate models equipped with an Intel Core processor)
●
Intel HD Graphics x5-Z8500 (on slate models equipped with an Intel Atom x7-Z8700 and
x7-Z8500 processor)
●
Intel HD Graphics 400 x5-Z8550 (on slate models equipped with an Intel Atom x7-Z8500
processor)
Supports HD decode, DX12, and HDMI
Panel 12.0-in, (1920×1280), UWVA, WUXGA+white light-emitting diode (WLED), BrightView, 3:2 ultra
wide aspect ratio, typical brightness: 340 nits; ultra-slim-bent (2.4 mm), TouchScreen,
MultiTouch-enabled, eDP+PSR;
Supports low-voltage dierential signaling (LVDS)
Memory Supports LPDDR3-1866 Dual Channel
Supports up to 8-MB maximum on-board system memory
LPDDR3-1866 Dual Channel Support
●
8192 MB (256 MB × 32 × 4 × 2 pieces; only on slate models equipped with an Intel
Atom processor)
●
4096 MB (128 MB × 32 × 4 × 2 pieces; only on slate models equipped with an Intel
Atom processor)
Supports up to 8-MB maximum on-board system memory
LPDDR3-1600 Dual Channel Support
●
4096 MB (128 MB × 32 × 4 × 2 pieces; 1866 bridge to 1600; only on slate models equipped
with an Intel Core processor)
●
2048 MB (128 MB × 32 × 2 × 2 pieces; only on slate models equipped with an Intel
Core processor)
1
Category Description
Storage Supports M.2 SATA-3 next generation form factor (NGFF)
●
M.2 SATA triple level cell (TLC): 256 GB (only on slate models equipped with an Intel
Core processor)
●
M.2 SATA DRAM-less: 128 GB (only on slate models equipped with an Intel Core processor)
Supports embedded MultiMediaCard congurations (eMMC): 128 GB TLC and 64 GB (only on slate
models equipped with an Intel Atom processor)
Audio and video Fixed integrated HP TrueVision high-denition (HD) webcam, 1080p×30 frames per second
Two digital microphones with beam-forming, echo-cancellation, noise-suppression, and voice
recognition software
Two speakers
Bang & Olufsen Play audio
Sensors Accelerometer
ECompass
Gyroscope
Sensor hub
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (M.2 / PCIe)
Supports the following WLAN modules:
●
Intel 3165NGWG ac 1×1 + Bluetooth® 4.0 LE PCIe+USB NGFF 2230 Combo Adapter
●
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Compatible with MiraCast-certied devices
Supports Intel WiDi
Supports Connected Standby
Security Trusted platform module (TPM) 2.0 (rmware-based support)
Ports
Keyboard/pointing devices Detachable, hardcase, keyboard base cover
Power requirements Supports a 3-cell, 36-WHr, 3.25-WHr, Li-Ion battery
Operating system Preinstalled: Windows 10 Professional
●
Headphone/microphone combo jack
●
micro-HDMI v 1.4 supporting up to 1920×1080 @ 60Hz
●
Pogo-pin (10-pin) docking connector (present on slate and keyboard base)
●
USB type C 3.1 port Gen 1 supporting charging and data transfer
●
USB 2.0 port
Full-sized, island-style, thin cover with non-backlit keyboard
Clickpad with image sensor
Multitouch gestures enabled
Supports Windows® 10 Modern Trackpad Gestures
Supports a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm) AC adapter
2 Chapter 1 Product description
Category Description
Operating system (continued) For Developed Market (ML): Windows 10 Home ML and Windows 10 Home Value 2-in-1
(Compact)
For Emerging Market (EM/SL): Windows 10 EM/SL
Serviceability End user replaceable parts: AC adapter
3
2 External component identication
Locating hardware
To nd out what hardware is installed on the slate:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the slate.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on the slate:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then
select Camera.
(3) Webcam light On: The webcam is in use.
(4) Speakers (2) Produce sound.
*The antennas are not visible from the outside of the slate. For optimal transmission, keep the areas immediately around the antennas
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5
Top edge
Component Description
(1) Power button
(2) Internal microphones (2) Record sound.
●
When the slate is o, press the button to turn on the slate.
NOTE: After pressing power button, the Caps lock light
ashes for one second to indicate the slate is on.
●
When the slate is on, press the button briey to initiate Sleep.
●
When the slate is in the Sleep state, press the button briey to
exit Sleep.
●
When the slate is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button will result
in the loss of unsaved information.
If the slate has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button down for
at least 10 seconds to turn o the slate.
To learn more about your power settings, see your power options.
Type power in the taskbar search box, select Power and sleep
settings, and then select Power and sleep.
6 Chapter 2 External component identication
Left side
Component Description
(1) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(2) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a
external drive, printer, scanner, or USB hub.
headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the slate speakers
are disabled.
(3) Volume buttons Control speaker volume on the slate.
1. To increase speaker volume, press the + edge of the button.
2. To decrease speaker volume, press the – edge of the button.
Left side 7
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the slate.
2. Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
(2) micro-HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a highspeed High-Denition Multimedia Interface (HDMI) device.
(3) USB Type-C (charging) port Connects any USB device with a Type-C connector.
NOTE: USB Type-C ports charge other HP Type C products such as
cell phones, laptops, slates, and MP3 players when the slate is on.
Also, some USB Type-C ports connect DisplayPort, VGA, HDMI, and
other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
(4) AC adapter and battery light
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and the battery
has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
8 Chapter 2 External component identication
Bottom edge
Component Description
(1) Alignment posts (2) Allow the display to open and close.
(2) Docking port Connects the slate to the keyboard base.
Bottom edge 9
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The model number (1), serial number (2), product number (3), and warranty information (4) are located on
the bottom edge of the slate. This information may be needed when travelling internationally or when
contacting support.
10 Chapter 3 Illustrated parts catalog
Slate major components
Item Component Spare part number
(1) Display panel assembly (12.0-in, (1920×1280), UWVA, WUXGA+white light-emitting diode
(WLED), BrightView, 3:2 ultra wide aspect ratio, typical brightness: 340 nits; ultra-slim-bent
(2.4 mm), TouchScreen, MultiTouch-enabled, eDP+PSR)
(2) Display panel cable (includes double-sided adhesive) 841551-001
(3) Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is available using spare part number 841545-001.
841564-001
841557-001
Slate major components 11
Item Component Spare part number
(4) Volume control board
NOTE: The volume control board spare part kit does not include the volume control board
cable. The volume control board cable is available using spare part number 841546-001.
(5) Webcam/microphone module (includes 2 microphone rubber isolators and double-
sided adhesive)
NOTE: The webcam/microphone module spare part kit does not include the webcam/
microphone module cable. The webcam/microphone module cable is available using spare
part number 841550-001.
(6) Webcam/microphone module cable (includes double-sided adhesive) 841550-001
(7) RTC battery (includes cable and double-sided adhesive) 841565-001
(8) WLAN module:
Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005
(9) Solid-state drive:
256-GB, 2280, M2, SATA-3 solid-state drive supporting TLC 760615-018
128-GB, 2280, M2, SATA-3 solid-state drive 827560-007
(10) Speaker Kit (includes left and right speakers and cables) 841570-001
(11) Connector board bracket 841555-001
841559-001
841773-001
(12) Connector board (includes audio jack and USB port)
NOTE: The connector board spare part kit does not include the audio jack cable or the USB
port cable. The audio jack cable is available using spare part number 841547-001. The USB
port cable is available using spare part number 841548-001.
(13) System board (includes graphic subsystem with UMA memory, heat sink, and replacement thermal material):
For use only on slates with model numbers 12-b100 through 12-b199:
Equipped with an Intel Atom x5-Z8550 1.44-GHz (SC turbo up to 2.24-GHz) processor
(1600-MHz FSB, 2.0-MB L2 cache, quad core, 2.0 W), 8.0-GB of system memory,
and the Windows 10 operating system
Equipped with an Intel Atom x5-Z8550 1.44-GHz (SC turbo up to 2.24-GHz) processor
(1600-MHz FSB, 2.0-MB L2 cache, quad core, 2.0 W), 8.0-GB of system memory, and a nonWindows operating system
For use only on slates with model number 12-b0XX:
Equipped with an Intel Core m3 6Y30 0.90-GHz (SC turbo up to 2.20-GHz) processor (1866-
MHz FSB, 4.0-MB L3 cache, dual core, 4.5 W), 8.0-GB of system memory,
and the Windows 10 operating system
Equipped with an Intel Core m3 6Y30 0.90-GHz (SC turbo up to 2.20-GHz) processor (1866-
MHz FSB, 4.0-MB L3 cache, dual core, 4.5 W), 8.0-GB of system memory, and a nonWindows operating system
Equipped with an Intel Core m3 6Y30 0.90-GHz (SC turbo up to 2.20-GHz) processor (1866-
MHz FSB, 4.0-MB L3 cache, dual core, 4.5 W), 4.0-GB of system memory,
and the Windows 10 operating system
841558-001
854321-601
854321-001
841771-601
841771-001
841770-601
Equipped with an Intel Core m3 6Y30 0.90-GHz (SC turbo up to 2.20-GHz) processor (1866-
MHz FSB, 4.0-MB L3 cache, dual core, 4.5 W), 4.0-GB of system memory, and a nonWindows operating system
12 Chapter 3 Illustrated parts catalog
841770-001
Item Component Spare part number
Equipped with an Intel Atom x7-Z8700 processor (up to 2.40-GHz) processor (1600-MHz
FSB, 2.0-MB L3 cache, quad core, 2.0 W SDP), 4.0-GB of system memory, a 128-GB solidstate drive, and a non-Windows operating system
Equipped with an Intel Atom x7-Z8700 processor (up to 2.40-GHz) processor (1600-MHz
FSB, 2.0-MB L3 cache, quad core, 2.0 W SDP), 4.0-GB of system memory, a 128-GB solidstate drive, and the Windows 10 operating system
Equipped with an Intel Atom x5-Z8500 processor (up to 2.24-GHz) processor (1600-MHz
FSB, 2.0-MB L3 cache, quad core, 2.0 W SDP), 2.0-GB of system memory, a 64-GB solidstate drive, and the Windows 10 operating system
Equipped with an Intel Atom x5-Z8500 processor (up to 2.24-GHz) processor (1600-MHz
FSB, 2.0-MB L3 cache, quad core, 2.0 W SDP), 2.0-GB of system memory, a 64-GB solidstate drive, and a non-Windows operating system
(14) Battery (2-cell, 33-WHr, 4.39-AHr, Li-ion; includes cable) 833535-850
(15) Power button board cable (includes double-sided adhesive) 841545-001
(16) Volume control board cable (includes double-sided adhesive) 841546-001
(17) Audio jack cable (includes double-sided adhesive) 841547-001
(18) USB port cable (includes double-sided adhesive) 841548-001
(19) Wireless antenna (includes cables, transceivers, and double-sided adhesive) 841542-001
(20) Slate docking cable 841549-001
(21) Display back cover 841543-001
841769-601
841769-001
841768-601
841768-001
Slate major components 13
Keyboard base components
Item Component Spare part number
(1) Hinge bezel 841563-001
(2) Keyboard/base docking cable 841553-001
(3) Hinges (2, includes left and right hinges) 841567-001
(4) Hinge cover 841562-001
(5) Keyboard/top cover (includes keyboard cable):
For use in Belgium 841556-A41
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Canada 841556-DB1
For use in the Czech Republic and Slovakia 841556-FL1
For use in Denmark, Finland, and Norway 841556-DH1
For use in France 841556-051
For use in Germany 841556-041
For use in Greece 841556-151
For use in Hungary 841556-211
For use in Israel 841556-BB1
For use in Italy 841556-061
For use in Latin America 841556-161
For use in the Netherlands 841556-B31
For use in Portugal 841556-131
For use in Romania 841556-271
For use in Russia 841556-251
For use in Saudi Arabia 841556-171
For use in Slovenia 841556-BA1
For use in Spain 841556-071
For use in Switzerland 841556-BG1
For use in Turkey 841556-141
For use in the United Kingdom 841556-031
For use in the United States 841556-001
(6) TouchPad board
NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The
TouchPad board cable is available using spare part number 841552-001.
(7) TouchPad board bracket: included in the TouchPad board spare part kit, spare part 841561-001.
(8) TouchPad board cable (includes double-sided adhesive) 841552-001
(9) Docking board 841560-001
(10) Bottom cover 841544-001
841561-001
Keyboard base components 15
Miscellaneous parts
Component Spare part number
45-W HP Smart AC adapter (non-PFC, USB-C) 844205-850
HP active stylus pen 834590-001
HP RJ45-to-USB adapter dongle 539614-001
HP USB external DVD-RW Drive 747080-001
Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor; for use only on slates with model numbers 12-b100 through 12-b199):
For use in Australia 213356-008
For use in Denmark 213353-008
For use in Europe 213350-009
For use in India 404827-003
For use in Israel 398063-003
For use in North America 213349-009
For use in Switzerland 213354-008
For use in the United Kingdom and Singapore 213351-008
Power cord (Option-917, 3-cord, 1.0-m, ROHS; for use only on slates with model numbers 12-b100
through 12-b199):
Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor, 18 AWG; for use only on slates with model number 12-b0XX):
For use in Australia 755530-011
For use in Denmark 755530-081
For use in Europe 755530-021
For use in India 755530-D61
For use in Israel 755530-BB1
For use in North America 755530-001
For use in South Africa 755530-AR1
For use in Switzerland 755530-111
For use in the United Kingdom and Singapore 755530-031
Rubber Kit (includes keyboard/base rubber foot strip and 2 screw covers) 841568-001
Screw Kit 841569-001
361240-002
16 Chapter 3 Illustrated parts catalog
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