Hewlett Packard X0Q94EA Product Data Sheet
HP Notebook PC (Intel)
* Models: 15-ay000 – 15-ay099
HP 250 G5 Notebook PC
HP 256 G5 Notebook PC
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
The following applies to HP systems with Intel
Skylake or next-generation silicon chip-based
system shipping with Windows 7, Windows 8,
Windows 8.1 or Windows 10 Pro systems
downgraded to Windows 7 Professional,
Windows 8 Pro, or Windows 8.1: This version of
Windows running with the processor or
chipsets used in this system has limited
support from Microsoft. For more information
about Microsoft’s support, please see
Microsoft’s Support Lifecycle FAQ at
https://support.microsoft.com/lifecycle
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
First Edition: April 2016
Document Part Number: 855439-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
HP Notebook PC; Non-touch models ..................................................................................................................... 1
HP Notebook PC; Touch models ............................................................................................................................. 5
HP 250/256 G5 Notebook PC models .................................................................................................................... 9
2 External component identication ................................................................................................................ 13
Display ................................................................................................................................................................. 13
Right side ............................................................................................................................................................. 14
Left side ............................................................................................................................................................... 15
Top ........................................................................................................................................................................ 16
TouchPad ........................................................................................................................................... 16
Lights ................................................................................................................................................. 17
Button ................................................................................................................................................ 18
Keys ................................................................................................................................................... 19
Using the action keys ........................................................................................................................ 20
Bottom ................................................................................................................................................................. 21
Labels ................................................................................................................................................................... 22
3 Illustrated parts catalog .............................................................................................................................. 23
Computer major components .............................................................................................................................. 23
Miscellaneous parts ............................................................................................................................................. 28
Display assembly subcomponents ...................................................................................................................... 29
Mass storage devices ........................................................................................................................................... 31
4 Removal and replacement procedures preliminary requirements .................................................................... 33
Tools required ...................................................................................................................................................... 33
Service considerations ......................................................................................................................................... 33
Plastic parts ....................................................................................................................................... 33
Cables and connectors ...................................................................................................................... 33
Drive handling ................................................................................................................................... 34
Grounding guidelines ........................................................................................................................................... 34
Electrostatic discharge damage ........................................................................................................ 34
Packaging and transporting guidelines .......................................................................... 35
Workstation guidelines ................................................................................ 35
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37
Component replacement procedures .................................................................................................................. 37
Battery ............................................................................................................................................... 38
Optical drive ....................................................................................................................................... 39
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 41
Component replacement procedures .................................................................................................................. 41
Bottom cover ..................................................................................................................................... 42
WLAN module .................................................................................................................................... 44
Memory module ................................................................................................................................ 46
Optical drive board ............................................................................................................................ 48
Speakers ............................................................................................................................................ 49
Hard drive .......................................................................................................................................... 50
RTC battery ........................................................................................................................................ 53
USB board .......................................................................................................................................... 54
Solid-state drive (SSD) ...................................................................................................................... 55
Solid-state drive board ..................................................................................................................... 56
Heat sink assembly ........................................................................................................................... 57
Fan ..................................................................................................................................................... 60
TouchPad button board ..................................................................................................................... 62
System board .................................................................................................................................... 63
Display assembly ............................................................................................................................... 66
Power connector cable ...................................................................................................................... 73
Power button board .......................................................................................................................... 74
Top cover/keyboard ........................................................................................................................... 75
7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 77
Starting Setup Utility (BIOS) ................................................................................................................................ 77
Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 77
8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 79
Starting Setup Utility (BIOS) ................................................................................................................................ 79
Updating Setup Utility (BIOS) .............................................................................................................................. 79
Determining the BIOS version ........................................................................................................... 79
Downloading a BIOS update .............................................................................................................. 80
9 Backing up, restoring, and recovering in Windows 7 ....................................................................................... 81
Creating backups ................................................................................................................................................. 81
vi
Creating recovery media to recover the original system .................................................................. 81
What you need to know .................................................................................................. 81
Creating the recovery media ........................................................................ 82
Creating system restore points ......................................................................................................... 82
What you need to know .................................................................................................. 82
Creating a system restore point ..................................................................................... 82
Backing up system and personal information .................................................................................. 82
Tips for a successful backup ........................................................................................... 83
What you need to know .................................................................................................. 83
Creating a backup using Windows Backup and Restore ................................................. 83
Restore and recovery ........................................................................................................................................... 84
Restoring to a previous system restore point .................................................................................. 84
Restoring specic les ...................................................................................................................... 84
Restoring specic les using Windows Backup and Restore ......................................... 84
Recovering the original system using HP Recovery Manager .......................................................... 84
What you need to know .................................................................................................. 84
Recovering using HP Recovery partition (select products only) .................................... 85
Recovering using the recovery media ............................................................................ 85
Changing the computer boot order .............................................................. 85
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 87
Creating recovery media and backups ................................................................................................................ 87
Creating HP Recovery media (select products only) ......................................................................... 87
Using Windows tools ........................................................................................................................................... 88
Restore and recovery ........................................................................................................................................... 89
Recovering using HP Recovery Manager ........................................................................................... 89
What you need to know before you get started ............................................................. 89
Using the HP Recovery partition (select products only) ................................................. 90
Using HP Recovery media to recover .............................................................................. 90
Changing the computer boot order ................................................................................ 91
Removing the HP Recovery partition (select products only) ......................................... 91
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 93
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 93
12 Specications ............................................................................................................................................ 95
Computer specications ...................................................................................................................................... 95
39.6-cm (15.6-in) display specications ............................................................................................................. 96
Hard drive specications, hybrid drives .............................................................................................................. 96
Hard drive specications ..................................................................................................................................... 97
vii
M.2 solid-state drive specications .................................................................................................................... 98
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 99
13 Statement of memory volatility ................................................................................................................ 101
Nonvolatile memory usage ............................................................................................................................... 105
Questions and answers ..................................................................................................................................... 107
Using HP Sure Start (select models only) .......................................................................................................... 108
14 Power cord set requirements .................................................................................................................... 109
Requirements for all countries .......................................................................................................................... 109
Requirements for specic countries and regions ............................................................................................. 110
15 Recycling ................................................................................................................................................ 113
Index ........................................................................................................................................................... 115
viii
1 Product description
HP Notebook PC; Non-touch models
Category Description Dis 6th
Gen
Core
M1-70
Product
name
Processor 6th generation Intel® Core™ processors
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache,
5th generation Intel processors
Intel Pentium® N3710 (1.6-GHz, turbo up to
Intel Celeron® N3160 (1.6-GHz, turbo up to
HP Notebook PC
Model numbers: 15-ay000 – 15-ay099
Intel Core i7-6500U (2.5-GHz, turbo up to 3.1
GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)
GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
1600-MHz, dual, 15W)
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache,
1600-MHz, dual, 15W)
2.56 GHz, 2-MB L3 cache, 1600-MHz, quad,
6W)
2.24 GHz, 2-MB L3 cache, 1600-MHz, dual,
6W)
√ √ √ √ √ √ √
√ √
√ √ √
√ √
√ √
√ √
√
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
Intel Celeron N3060 (1.6-GHz, turbo up to
2.48 GHz, 2-MB L3 cache, 1600-MHz, dual,
6W)
Chipset Intel Skylake U 1-chip series √ √ √
Intel Broadwell-U 1-chip BGA √ √
Intel Braswell √ √
Graphics Internal graphics
Intel HD Graphics 520 (Intel Skylake U series)
Intel HD Graphics 5500 (Intel Broadwell U
series)
Intel HD Graphics (Intel Braswell series √ √
Switchable discrete graphics
AMD Radeon™ R7 M440 R16M-M1-70 with up
to 4096 MB of dedicated video memory
(512Mx16 DDR3 x 4 PCs)
√
√ √ √
√ √
√
HP Notebook PC; Non-touch models 1
Category Description Dis 6th
Gen
Core
M1-70
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
AMD Radeon R5 M430 R16M-M1-30 with up
to 2048 MB of dedicated video memory
(256Mx16 DDR3 x 4 PCs)
AMD Radeon R7 M440 R16M-M1-70 with up
to 2048 MB of dedicated video memory
(256Mx16 DDR3 x 4 PCs)
AMD Radeon R5 M430 R16M-M1-30 with up
to 4096 MB of dedicated video memory
(512Mx16 DDR3 x 4 PCs)
Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ √ √
Panel 39.6-cm (15.6-in), high-denition (HD), white
light-emitting diode (WLED), SVA, BrightView
(1366×768) display, slim 3.2 mm, eDP;
typical brightness: 220 nits
39.6-cm (15.6-in), full high-denition (FHD),
white light-emitting diode (WLED), SVA,
AntiGlare (1920×1080) display, slim 3.2 mm;
typical brightness: 220 nits
Memory Two non-customer-accessible/upgradable
memory module slots (Intel Core processors)
DDR4-2133 dual channel support
Supports up to 16 GB of system RAM in the
following congurations:
●
16384-MB total system memory
(8192×2)[UMA models only]
●
12288-MB total system memory
(8192×1) + (4096×1)
●
8192-MB total system memory
(8192×1) or (4096×2)
●
6144-MB total system memory
(4096×1) + (2048×1)
●
4096-MB total system memory
(4096×1) or (2048×2)
√ √ √
√
√
√ √ √ √ √ √ √
√ √ √
Two non-customer-accessible/upgradable
memory module slots
DDR3L-1600 dual channel support
One non-customer-accessible/upgradable
memory module slot
DDR3L-1600 single channel support
Supports up to 12 GB of system RAM in the
following congurations:
●
12288-MB total system memory
(8192×1) + (4096×1) [5th generation
Intel Core models only]
2 Chapter 1 Product description
√ √ √ √
Category Description Dis 6th
Gen
Core
M1-70
●
8192-MB total system memory
(8192×1) or (4096×2)
●
6144-MB total system memory
(4096×1) + (2048×1)
●
4096-MB total system memory
(4096×1) or (2048×2)
●
2048-MB total system memory
(2048×1)
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
Hard
drives
M.2 SATA-3 congurations (TLC):
Optical
drive
Supports 6.35-cm (2.5-in) SATA hard drives in
9.5-mm (.37-in) and 7.0-mm (.28-
in) thicknesses
Single hard drive congurations:
●
2-TB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
SSHD conguration:
●
1-TB, 5400-rpm + 8GB NAND Hybrid
hard drive, 9.5mm
M.2 SATA-3 congurations:
●
128 GB
●
256 GB
Fixed, serial ATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Supports conguration without optical drive
√ √ √ √ √ √ √
√ √ √ √ √
√ √ √ √ √ √ √
Webcam/
mic
Audio DTS Studio Sound
Ethernet Integrated 10/100 network interface
Wireless
Network
HP TrueVision HD: HD camera - activity LED,
USB 2.0, BSI sensor, 1280 x 720 by 30 frames
per second
HP Webcam– 640 x 480 by 24 frames per
second
Single digital microphone
HP Noise Cancellation enabled
Dual speakers
card (NIC)
Integrated wireless options with single
antenna (M.2/PCIe):
√ √ √ √ √ √ √
√ √ √ √ √ √ √
√ √ √ √ √ √ √
√ √ √ √ √ √ √
HP Notebook PC; Non-touch models 3
Category Description Dis 6th
Gen
Core
M1-70
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Broadcom BCM43142 802.11 b/g/n 1x1
Wi-Fi + BT4.0 Combo Adapter
●
Realtek RTL8188EE-VJ 802.11b/g/n 1x1
Wi-Fi Adapter
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
Integrated wireless options with dual
antennas (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3165
802.11 ac 1x1 WiFi + BT 4.2 Combo
External
media
card
Internal
Card
Ports HDMI version 1.4b supporting 1920 ×1080
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
One M.2 slot for WLAN √ √ √ √ √ √ √
@ 60Hz
Hot Plug/unplug and auto detect for correct
output to wide-aspect vs. standard aspect
video
RJ-45 (Ethernet)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in
combo jack
√ √ √ √ √ √ √
√ √ √ √ √ √ √
√ √ √ √ √ √ √
Keyboard
/pointing
devices
Power AC adapters
65-W √ √ √ √
45-W √ √ √
1 meter power cord √ √ √ √ √ √ √
Batteries √ √ √ √ √ √ √
Full-size "island style" keyboard with numeric
keypad
TouchPad with multi-touch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
65-W EM
4 Chapter 1 Product description
√ √ √ √ √ √ √
√ √ √ √ √ √ √
Category Description Dis 6th
Gen
Core
M1-70
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery √ √ √
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
Security fTPM 2.0
Kensington Security Lock
Operating
system
Service End-user replaceable parts
Preinstalled
●
Windows 10
●
Windows 10 Professional
●
Windows 10 Home High End
●
FreeDOS 2.0
●
Windows 10 Home Value Notebook
●
Windows 10 Home Value India
Notebook
●
AC adapter
●
Battery
●
Optical drive
HP Notebook PC; Touch models
√ √ √ √ √ √ √
√ √ √ √ √ √ √
√ √
√ √ √ √ √ √ √
Category Description UMA 6th
Gen Core
Product name HP Notebook PC
Model numbers: 15-ay000 – 15-ay099
Processor 6th generation Intel® Core™ processors
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz, 3-MB L3 cache,
1600-MHz, dual, 15W)
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W) √
5th generation Intel processors
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
Intel Pentium® N3710 (1.6-GHz, turbo up to 2.56 GHz, 2-MB L3
cache, 1600-MHz, quad, 6W)
Intel Pentium® N3160 (1.6-GHz, turbo up to 2.24 GHz, 2-MB L3
cache, 1600-MHz, quad, 6W)
Chipset Intel Skylake U 1-chip series √
Intel Broadwell-U 1-chip BGA √
UMA 5th
Gen Core
√ √ √
√
√
√
√
UMA Pentium/
Celeron
HP Notebook PC; Touch models 5
Category Description UMA 6th
Gen Core
Intel Braswell √
Graphics Internal graphics
Intel HD Graphics 520 (Intel Skylake U series)
Intel HD Graphics 5500 (Intel Broadwell U series) √
Intel HD Graphics (Intel Braswell series √
Support HD Decode, DX12, HDMI, and PX7 √ √ √
Panel 39.6-cm (15.6-in); Touch-on Panel (TOP); High-denition (HD), white
light-emitting diode (WLED), SVA, BrightView (1366×768) display,
slim 3.2 mm, eDP; typical brightness: 200 nits
Memory Two non-customer-accessible/upgradable memory module slots
(Intel Core processors)
DDR4-2133 dual channel support
Supports up to 12 GB of system RAM in the following congurations:
●
12288-MB total system memory (8192×1) + (4096×1) [6th
generation Intel Core models only]
●
8192-MB total system memory (8192×1) or (4096×2)
●
6144-MB total system memory (4096×1) + (2048×1)
●
4096-MB total system memory (4096×1) or (2048×2)
●
2048-MB total system memory (2048×1)
UMA 5th
Gen Core
√
√ √ √
√
UMA Pentium/
Celeron
Two non-customer-accessible/upgradable memory module slots
DDR3L-1600 dual channel support
One non-customer-accessible/upgradable memory module slot
DDR3L-1600 single channel support
Supports up to 12 GB of system RAM in the following congurations:
●
12288-MB total system memory (8192×1) + (4096×1) [5th
generation Intel Core models only]
●
8192-MB total system memory (8192×1) or (4096×2)
●
6144-MB total system memory (4096×1) + (2048×1)
●
4096-MB total system memory (4096×1)
●
2048-MB total system memory (2048×1)
Supports up to 8 GB of system RAM in the following congurations:
●
8192-MB total system memory (8192×1)
●
4096-MB total system memory (4096×1)
●
2048-MB total system memory (2048×1)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and
7.0-mm (.28-in) thicknesses
Single hard drive congurations:
√
√
√
√
√ √ √
6 Chapter 1 Product description
Category Description UMA 6th
Gen Core
●
2-TB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
SSHD conguration:
●
1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm
M.2 SATA-3 congurations:
●
128 GB
Optical drive Fixed, serial ATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Supports conguration without optical drive
Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor,
1280 x 720 by 30 frames per second
HP Webcam– 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
√ √ √
√ √ √
UMA 5th
Gen Core
UMA Pentium/
Celeron
Audio DTS Studio Sound
Dual speakers
Ethernet Integrated 10/100 network interface card (NIC) √ √ √
Wireless
Network
Integrated wireless options with dual antennas (M.2/PCIe):
External media
card
Internal Card One M.2 slot for WLAN √ √ √
Integrated wireless options with single antenna (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 Combo
Adapter
●
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2
Combo
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
√ √ √
√ √ √
√ √ √
√ √ √
Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz √ √ √
HP Notebook PC; Touch models 7
Category Description UMA 6th
Gen Core
Hot Plug/unplug and auto detect for correct output to wide-aspect
vs. standard aspect video
RJ-45 (Ethernet)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo jack
Keyboard/
pointing
devices
Power AC adapters
45-W √ √ √
1 meter power cord √ √ √
Full-size "island style" keyboard with numeric keypad
TouchPad with multi-touch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
65-W
65-W EM
UMA 5th
Gen Core
√ √ √
√ √ √
UMA Pentium/
Celeron
Batteries
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery √ √ √
Security fTPM 2.0
Kensington Security Lock
Operating
system
Service End-user replaceable parts
Preinstalled
●
Windows 10
●
Windows 10 Professional
●
Windows 10 Home High End
●
Windows 10 Home Value Notebook
●
Windows 10 Home Value India Notebook
●
AC adapter
●
Battery
●
Optical drive
√ √ √
√ √ √
√ √ √
√
√ √ √
8 Chapter 1 Product description
HP 250/256 G5 Notebook PC models
Category Description DIS
Product name HP 250 G5 Notebook PC
HP 256 G5 Notebook PC
Processor 6th generation Intel® Core™ processors
Intel Core i7-6500U (2.5-GHz, turbo up to 3.1 GHz,
4-MB L3 cache, 1600-MHz, dual, 15W)
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz,
3-MB L3 cache, 1600-MHz, dual, 15W)
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, 1600-
MHz, dual, 15W)
5th generation Intel processors
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600MHz, dual, 15W)
Intel Pentium® N3710 (1.6-GHz, turbo up to 2.56
GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)
Intel Celeron® N3060 (1.6-GHz, turbo up to 2.48
GHz, 2-MB L3 cache, 1600-MHz, dual, 6W)
Chipset Intel Skylake U 1-chip series √ √
Intel Broadwell-U 1-chip BGA √ √
Skylake
√ √ √ √ √
√ √
√ √
√ √
√ √
√
√
UMA
Skylake
DIS
Broadwell
UMA
Broadwell
UMA
Braswell
Intel Braswell √
Graphics Internal graphics
Intel HD Graphics 5500 (Intel Broadwell U series)
Intel HD Graphics 520 (Intel Skylake U series) √
Intel HD Graphics (Intel Braswell series) √
Switchable discrete graphics
AMD Radeon™ R5 R16M-M1-30 with up to 2048 MB
of dedicated video memory
Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √
Panel 39.6-cm (15.6-in), high-denition (HD), white light-
emitting diode (WLED), SVA BrightView (1366×768)
display, slim 3.2 mm, eDP; typical brightness: 220
nits
39.6-cm (15.6-in), high-denition (FHD), white light-
emitting diode (WLED), SVA AntiGlare (1920×1080)
display, slim 3.2 mm; typical brightness: 220 nits
Memory Two non-customer-accessible/upgradable memory
module slots (Intel Core processors)
DDR4-2133 dual channel support
Supports up to 16 GB of system RAM in the following
congurations:
√
√ √
√ √ √ √ √
√ √
HP 250/256 G5 Notebook PC models 9
Category Description DIS
Skylake
●
16384-MB total system memory (8192×2)
●
12288-MB total system memory (8192×1)
+ (4096×1)
●
8192-MB total system memory (8192×1) or
(4096×2)
●
6144-MB total system memory (4096×1)
+ (2048×1)
●
4096-MB total system memory (4096×1) or
(2048×2)
●
2048-MB total system memory (2048×1)
UMA
Skylake
DIS
Broadwell
UMA
Broadwell
UMA
Braswell
Two non-customer-accessible/upgradable memory
module slots
DDR3L-1600 dual channel support
One non-customer-accessible/upgradable memory
module slot
DDR3L-1600 dual channel support
Supports up to 16 GB of system RAM in the following
congurations:
●
16384-MB total system memory (8192×2) [5th
generation Intel Core models only]
●
12288-MB total system memory (8192×1)
+ (4096×1) [5th generation Intel Core models
only]
●
8192-MB total system memory (8192×1) or
(4096×2)
●
6144-MB total system memory (4096×1)
+ (2048×1)
●
4096-MB total system memory (4096×1) or
(2048×2)
●
2048-MB total system memory (2048×1)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-
mm (.37-in) and 7.0-mm (.28-in) thicknesses
Single hard drive congurations:
●
2-TB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
√ √
√
√ √ √
√ √ √ √ √
SSHD conguration:
●
1-TB, 5400-rpm + 8GB NAND Hybrid hard drive,
9.5mm
M.2 SATA-3 conguration:
●
128 GB
Optical drive Fixed, serial ATA, 9.5-mm tray load √ √ √ √ √
10 Chapter 1 Product description
Category Description DIS
Skylake
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Supports conguration without optical drive
UMA
Skylake
DIS
Broadwell
UMA
Broadwell
UMA
Braswell
Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0,
BSI sensor, 1280 x 720 by 30 frames per second
HP Webcam– 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
Supports voice recognition
Audio DTS Studio Sound
Dual speakers
Ethernet Integrated 10/100/1000 network interface
card (NIC)
Wireless
Network
Integrated wireless options with single antenna
(M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi
+ BT4.0 Combo Adapter
●
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi +
BT4.0 Combo Adapter
●
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi
Adapter
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi
Adapter
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
Integrated wireless options with dual antennas
(M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3168 802.11 ac
1x1 WiFi + Bluetooth 4.2 Combo
External media
card
Internal Card One M.2 slot for WLAN √ √ √ √ √
Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz
and 2560 ×1600 @ 60Hz
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
HP 250/256 G5 Notebook PC models 11
Category Description DIS
Skylake
Hot Plug/unplug and auto detect for correct output
to wide-aspect vs. standard aspect video
RJ-45 (Ethernet)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo
jack
UMA
Skylake
DIS
Broadwell
UMA
Broadwell
UMA
Braswell
Keyboard/
pointing
devices
Power AC adapters
65-W EM √ √ √ √ √
45-W √ √ √
1 meter power cord √ √ √ √ √
Batteries
3-cell, 31-Whr Li-ion battery √ √ √
Security fTPM 2.0
Operating
system
Full-size "island style" keyboard with numeric
keypad
TouchPad with multi-touch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
65-W
4-cell, 41-Whr Li-ion battery
Kensington Security Lock
Preinstalled
●
Windows 10
●
Windows 10 Professional
●
Windows 10 Professional Shape the Future
MSNA
●
Windows 10 Home High End
●
Windows 10 Pro Downgrade to Windows 7 Pro
●
Windows 10 Pro Downgrade to Windows 7 Pro
StF MSNA
●
FreeDOS 2.0
√ √ √ √ √
√ √
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
Service End-user replaceable parts
●
AC adapter
●
Battery
●
Optical drive
12 Chapter 1 Product description
√ √ √ √ √
2 External component identication
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then select
Camera.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 13
Right side
Component Description
(1) Power light
(2) Drive light
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
share, or access information.
To insert a card:
1.
Hold the card label-side up, with connectors facing the
computer.
2.
Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Pull the card out of the slot.
external drive, printer, scanner or USB hub.
(5) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and
(6) Optical drive eject button (select products only) Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
14 Chapter 2 External component identication
writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) RJ-45 (network) jack/status lights Connects a network cable.
(5) HDMI port Connects an optional video or audio device, such as a high-
(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
external drive, printer, scanner or USB hub.
(7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left side 15
Top
TouchPad
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
16 Chapter 2 External component identication
on the screen.
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 17
Button
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
18 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
Top 19
Using the action keys
●
An action key performs an assigned function.
●
The icon on each action key illustrates the function for that key.
●
To use an action key, press and hold the key.
Icon Description
Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to support.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
20 Chapter 2 External component identication
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery.
(4) Speakers (2) Produce sound.
Bottom 21
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
22 Chapter 2 External component identication
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