HP Notebook PC (Intel)
* Models: 15-ay000 – 15-ay099
HP 250 G5 Notebook PC
HP 256 G5 Notebook PC
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
The following applies to HP systems with Intel
Skylake or next-generation silicon chip-based
system shipping with Windows 7, Windows 8,
Windows 8.1 or Windows 10 Pro systems
downgraded to Windows 7 Professional,
Windows 8 Pro, or Windows 8.1: This version of
Windows running with the processor or
chipsets used in this system has limited
support from Microsoft. For more information
about Microsoft’s support, please see
Microsoft’s Support Lifecycle FAQ at
https://support.microsoft.com/lifecycle
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
First Edition: April 2016
Document Part Number: 855439-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
HP Notebook PC; Non-touch models ..................................................................................................................... 1
HP Notebook PC; Touch models ............................................................................................................................. 5
HP 250/256 G5 Notebook PC models .................................................................................................................... 9
2 External component identication ................................................................................................................ 13
Display ................................................................................................................................................................. 13
Right side ............................................................................................................................................................. 14
Left side ............................................................................................................................................................... 15
Top ........................................................................................................................................................................ 16
TouchPad ........................................................................................................................................... 16
Lights ................................................................................................................................................. 17
Button ................................................................................................................................................ 18
Keys ................................................................................................................................................... 19
Using the action keys ........................................................................................................................ 20
Bottom ................................................................................................................................................................. 21
Labels ................................................................................................................................................................... 22
3 Illustrated parts catalog .............................................................................................................................. 23
Computer major components .............................................................................................................................. 23
Miscellaneous parts ............................................................................................................................................. 28
Display assembly subcomponents ...................................................................................................................... 29
Mass storage devices ........................................................................................................................................... 31
4 Removal and replacement procedures preliminary requirements .................................................................... 33
Tools required ...................................................................................................................................................... 33
Service considerations ......................................................................................................................................... 33
Plastic parts ....................................................................................................................................... 33
Cables and connectors ...................................................................................................................... 33
Drive handling ................................................................................................................................... 34
Grounding guidelines ........................................................................................................................................... 34
Electrostatic discharge damage ........................................................................................................ 34
Packaging and transporting guidelines .......................................................................... 35
Workstation guidelines ................................................................................ 35
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37
Component replacement procedures .................................................................................................................. 37
Battery ............................................................................................................................................... 38
Optical drive ....................................................................................................................................... 39
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 41
Component replacement procedures .................................................................................................................. 41
Bottom cover ..................................................................................................................................... 42
WLAN module .................................................................................................................................... 44
Memory module ................................................................................................................................ 46
Optical drive board ............................................................................................................................ 48
Speakers ............................................................................................................................................ 49
Hard drive .......................................................................................................................................... 50
RTC battery ........................................................................................................................................ 53
USB board .......................................................................................................................................... 54
Solid-state drive (SSD) ...................................................................................................................... 55
Solid-state drive board ..................................................................................................................... 56
Heat sink assembly ........................................................................................................................... 57
Fan ..................................................................................................................................................... 60
TouchPad button board ..................................................................................................................... 62
System board .................................................................................................................................... 63
Display assembly ............................................................................................................................... 66
Power connector cable ...................................................................................................................... 73
Power button board .......................................................................................................................... 74
Top cover/keyboard ........................................................................................................................... 75
7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 77
Starting Setup Utility (BIOS) ................................................................................................................................ 77
Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 77
8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 79
Starting Setup Utility (BIOS) ................................................................................................................................ 79
Updating Setup Utility (BIOS) .............................................................................................................................. 79
Determining the BIOS version ........................................................................................................... 79
Downloading a BIOS update .............................................................................................................. 80
9 Backing up, restoring, and recovering in Windows 7 ....................................................................................... 81
Creating backups ................................................................................................................................................. 81
vi
Creating recovery media to recover the original system .................................................................. 81
What you need to know .................................................................................................. 81
Creating the recovery media ........................................................................ 82
Creating system restore points ......................................................................................................... 82
What you need to know .................................................................................................. 82
Creating a system restore point ..................................................................................... 82
Backing up system and personal information .................................................................................. 82
Tips for a successful backup ........................................................................................... 83
What you need to know .................................................................................................. 83
Creating a backup using Windows Backup and Restore ................................................. 83
Restore and recovery ........................................................................................................................................... 84
Restoring to a previous system restore point .................................................................................. 84
Restoring specic les ...................................................................................................................... 84
Restoring specic les using Windows Backup and Restore ......................................... 84
Recovering the original system using HP Recovery Manager .......................................................... 84
What you need to know .................................................................................................. 84
Recovering using HP Recovery partition (select products only) .................................... 85
Recovering using the recovery media ............................................................................ 85
Changing the computer boot order .............................................................. 85
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 87
Creating recovery media and backups ................................................................................................................ 87
Creating HP Recovery media (select products only) ......................................................................... 87
Using Windows tools ........................................................................................................................................... 88
Restore and recovery ........................................................................................................................................... 89
Recovering using HP Recovery Manager ........................................................................................... 89
What you need to know before you get started ............................................................. 89
Using the HP Recovery partition (select products only) ................................................. 90
Using HP Recovery media to recover .............................................................................. 90
Changing the computer boot order ................................................................................ 91
Removing the HP Recovery partition (select products only) ......................................... 91
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 93
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 93
12 Specications ............................................................................................................................................ 95
Computer specications ...................................................................................................................................... 95
39.6-cm (15.6-in) display specications ............................................................................................................. 96
Hard drive specications, hybrid drives .............................................................................................................. 96
Hard drive specications ..................................................................................................................................... 97
vii
M.2 solid-state drive specications .................................................................................................................... 98
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 99
13 Statement of memory volatility ................................................................................................................ 101
Nonvolatile memory usage ............................................................................................................................... 105
Questions and answers ..................................................................................................................................... 107
Using HP Sure Start (select models only) .......................................................................................................... 108
14 Power cord set requirements .................................................................................................................... 109
Requirements for all countries .......................................................................................................................... 109
Requirements for specic countries and regions ............................................................................................. 110
15 Recycling ................................................................................................................................................ 113
Index ........................................................................................................................................................... 115
viii
1 Product description
HP Notebook PC; Non-touch models
Category Description Dis 6th
Gen
Core
M1-70
Product
name
Processor 6th generation Intel® Core™ processors
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache,
5th generation Intel processors
Intel Pentium® N3710 (1.6-GHz, turbo up to
Intel Celeron® N3160 (1.6-GHz, turbo up to
HP Notebook PC
Model numbers: 15-ay000 – 15-ay099
Intel Core i7-6500U (2.5-GHz, turbo up to 3.1
GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)
GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
1600-MHz, dual, 15W)
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache,
1600-MHz, dual, 15W)
2.56 GHz, 2-MB L3 cache, 1600-MHz, quad,
6W)
2.24 GHz, 2-MB L3 cache, 1600-MHz, dual,
6W)
√ √ √ √ √ √ √
√ √
√ √ √
√ √
√ √
√ √
√
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
Intel Celeron N3060 (1.6-GHz, turbo up to
2.48 GHz, 2-MB L3 cache, 1600-MHz, dual,
6W)
Chipset Intel Skylake U 1-chip series √ √ √
Intel Broadwell-U 1-chip BGA √ √
Intel Braswell √ √
Graphics Internal graphics
Intel HD Graphics 520 (Intel Skylake U series)
Intel HD Graphics 5500 (Intel Broadwell U
series)
Intel HD Graphics (Intel Braswell series √ √
Switchable discrete graphics
AMD Radeon™ R7 M440 R16M-M1-70 with up
to 4096 MB of dedicated video memory
(512Mx16 DDR3 x 4 PCs)
√
√ √ √
√ √
√
HP Notebook PC; Non-touch models 1
Category Description Dis 6th
Gen
Core
M1-70
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
AMD Radeon R5 M430 R16M-M1-30 with up
to 2048 MB of dedicated video memory
(256Mx16 DDR3 x 4 PCs)
AMD Radeon R7 M440 R16M-M1-70 with up
to 2048 MB of dedicated video memory
(256Mx16 DDR3 x 4 PCs)
AMD Radeon R5 M430 R16M-M1-30 with up
to 4096 MB of dedicated video memory
(512Mx16 DDR3 x 4 PCs)
Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ √ √
Panel 39.6-cm (15.6-in), high-denition (HD), white
light-emitting diode (WLED), SVA, BrightView
(1366×768) display, slim 3.2 mm, eDP;
typical brightness: 220 nits
39.6-cm (15.6-in), full high-denition (FHD),
white light-emitting diode (WLED), SVA,
AntiGlare (1920×1080) display, slim 3.2 mm;
typical brightness: 220 nits
Memory Two non-customer-accessible/upgradable
memory module slots (Intel Core processors)
DDR4-2133 dual channel support
Supports up to 16 GB of system RAM in the
following congurations:
●
16384-MB total system memory
(8192×2)[UMA models only]
●
12288-MB total system memory
(8192×1) + (4096×1)
●
8192-MB total system memory
(8192×1) or (4096×2)
●
6144-MB total system memory
(4096×1) + (2048×1)
●
4096-MB total system memory
(4096×1) or (2048×2)
√ √ √
√
√
√ √ √ √ √ √ √
√ √ √
Two non-customer-accessible/upgradable
memory module slots
DDR3L-1600 dual channel support
One non-customer-accessible/upgradable
memory module slot
DDR3L-1600 single channel support
Supports up to 12 GB of system RAM in the
following congurations:
●
12288-MB total system memory
(8192×1) + (4096×1) [5th generation
Intel Core models only]
2 Chapter 1 Product description
√ √ √ √
Category Description Dis 6th
Gen
Core
M1-70
●
8192-MB total system memory
(8192×1) or (4096×2)
●
6144-MB total system memory
(4096×1) + (2048×1)
●
4096-MB total system memory
(4096×1) or (2048×2)
●
2048-MB total system memory
(2048×1)
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
Hard
drives
M.2 SATA-3 congurations (TLC):
Optical
drive
Supports 6.35-cm (2.5-in) SATA hard drives in
9.5-mm (.37-in) and 7.0-mm (.28-
in) thicknesses
Single hard drive congurations:
●
2-TB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
SSHD conguration:
●
1-TB, 5400-rpm + 8GB NAND Hybrid
hard drive, 9.5mm
M.2 SATA-3 congurations:
●
128 GB
●
256 GB
Fixed, serial ATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Supports conguration without optical drive
√ √ √ √ √ √ √
√ √ √ √ √
√ √ √ √ √ √ √
Webcam/
mic
Audio DTS Studio Sound
Ethernet Integrated 10/100 network interface
Wireless
Network
HP TrueVision HD: HD camera - activity LED,
USB 2.0, BSI sensor, 1280 x 720 by 30 frames
per second
HP Webcam– 640 x 480 by 24 frames per
second
Single digital microphone
HP Noise Cancellation enabled
Dual speakers
card (NIC)
Integrated wireless options with single
antenna (M.2/PCIe):
√ √ √ √ √ √ √
√ √ √ √ √ √ √
√ √ √ √ √ √ √
√ √ √ √ √ √ √
HP Notebook PC; Non-touch models 3
Category Description Dis 6th
Gen
Core
M1-70
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Broadcom BCM43142 802.11 b/g/n 1x1
Wi-Fi + BT4.0 Combo Adapter
●
Realtek RTL8188EE-VJ 802.11b/g/n 1x1
Wi-Fi Adapter
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
Integrated wireless options with dual
antennas (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3165
802.11 ac 1x1 WiFi + BT 4.2 Combo
External
media
card
Internal
Card
Ports HDMI version 1.4b supporting 1920 ×1080
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
One M.2 slot for WLAN √ √ √ √ √ √ √
@ 60Hz
Hot Plug/unplug and auto detect for correct
output to wide-aspect vs. standard aspect
video
RJ-45 (Ethernet)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in
combo jack
√ √ √ √ √ √ √
√ √ √ √ √ √ √
√ √ √ √ √ √ √
Keyboard
/pointing
devices
Power AC adapters
65-W √ √ √ √
45-W √ √ √
1 meter power cord √ √ √ √ √ √ √
Batteries √ √ √ √ √ √ √
Full-size "island style" keyboard with numeric
keypad
TouchPad with multi-touch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
65-W EM
4 Chapter 1 Product description
√ √ √ √ √ √ √
√ √ √ √ √ √ √
Category Description Dis 6th
Gen
Core
M1-70
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery √ √ √
Dis 6th
Gen
Core
M1-30
UMA
6th Gen
Core
Dis 5th
Gen
Core
UMA
5th Gen
Core
Dis
Pent/
Celeron
UMA
Pent/
Celeron
Security fTPM 2.0
Kensington Security Lock
Operating
system
Service End-user replaceable parts
Preinstalled
●
Windows 10
●
Windows 10 Professional
●
Windows 10 Home High End
●
FreeDOS 2.0
●
Windows 10 Home Value Notebook
●
Windows 10 Home Value India
Notebook
●
AC adapter
●
Battery
●
Optical drive
HP Notebook PC; Touch models
√ √ √ √ √ √ √
√ √ √ √ √ √ √
√ √
√ √ √ √ √ √ √
Category Description UMA 6th
Gen Core
Product name HP Notebook PC
Model numbers: 15-ay000 – 15-ay099
Processor 6th generation Intel® Core™ processors
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz, 3-MB L3 cache,
1600-MHz, dual, 15W)
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W) √
5th generation Intel processors
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
Intel Pentium® N3710 (1.6-GHz, turbo up to 2.56 GHz, 2-MB L3
cache, 1600-MHz, quad, 6W)
Intel Pentium® N3160 (1.6-GHz, turbo up to 2.24 GHz, 2-MB L3
cache, 1600-MHz, quad, 6W)
Chipset Intel Skylake U 1-chip series √
Intel Broadwell-U 1-chip BGA √
UMA 5th
Gen Core
√ √ √
√
√
√
√
UMA Pentium/
Celeron
HP Notebook PC; Touch models 5
Category Description UMA 6th
Gen Core
Intel Braswell √
Graphics Internal graphics
Intel HD Graphics 520 (Intel Skylake U series)
Intel HD Graphics 5500 (Intel Broadwell U series) √
Intel HD Graphics (Intel Braswell series √
Support HD Decode, DX12, HDMI, and PX7 √ √ √
Panel 39.6-cm (15.6-in); Touch-on Panel (TOP); High-denition (HD), white
light-emitting diode (WLED), SVA, BrightView (1366×768) display,
slim 3.2 mm, eDP; typical brightness: 200 nits
Memory Two non-customer-accessible/upgradable memory module slots
(Intel Core processors)
DDR4-2133 dual channel support
Supports up to 12 GB of system RAM in the following congurations:
●
12288-MB total system memory (8192×1) + (4096×1) [6th
generation Intel Core models only]
●
8192-MB total system memory (8192×1) or (4096×2)
●
6144-MB total system memory (4096×1) + (2048×1)
●
4096-MB total system memory (4096×1) or (2048×2)
●
2048-MB total system memory (2048×1)
UMA 5th
Gen Core
√
√ √ √
√
UMA Pentium/
Celeron
Two non-customer-accessible/upgradable memory module slots
DDR3L-1600 dual channel support
One non-customer-accessible/upgradable memory module slot
DDR3L-1600 single channel support
Supports up to 12 GB of system RAM in the following congurations:
●
12288-MB total system memory (8192×1) + (4096×1) [5th
generation Intel Core models only]
●
8192-MB total system memory (8192×1) or (4096×2)
●
6144-MB total system memory (4096×1) + (2048×1)
●
4096-MB total system memory (4096×1)
●
2048-MB total system memory (2048×1)
Supports up to 8 GB of system RAM in the following congurations:
●
8192-MB total system memory (8192×1)
●
4096-MB total system memory (4096×1)
●
2048-MB total system memory (2048×1)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and
7.0-mm (.28-in) thicknesses
Single hard drive congurations:
√
√
√
√
√ √ √
6 Chapter 1 Product description
Category Description UMA 6th
Gen Core
●
2-TB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
SSHD conguration:
●
1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm
M.2 SATA-3 congurations:
●
128 GB
Optical drive Fixed, serial ATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Supports conguration without optical drive
Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor,
1280 x 720 by 30 frames per second
HP Webcam– 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
√ √ √
√ √ √
UMA 5th
Gen Core
UMA Pentium/
Celeron
Audio DTS Studio Sound
Dual speakers
Ethernet Integrated 10/100 network interface card (NIC) √ √ √
Wireless
Network
Integrated wireless options with dual antennas (M.2/PCIe):
External media
card
Internal Card One M.2 slot for WLAN √ √ √
Integrated wireless options with single antenna (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 Combo
Adapter
●
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2
Combo
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
√ √ √
√ √ √
√ √ √
√ √ √
Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz √ √ √
HP Notebook PC; Touch models 7
Category Description UMA 6th
Gen Core
Hot Plug/unplug and auto detect for correct output to wide-aspect
vs. standard aspect video
RJ-45 (Ethernet)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo jack
Keyboard/
pointing
devices
Power AC adapters
45-W √ √ √
1 meter power cord √ √ √
Full-size "island style" keyboard with numeric keypad
TouchPad with multi-touch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
65-W
65-W EM
UMA 5th
Gen Core
√ √ √
√ √ √
UMA Pentium/
Celeron
Batteries
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery √ √ √
Security fTPM 2.0
Kensington Security Lock
Operating
system
Service End-user replaceable parts
Preinstalled
●
Windows 10
●
Windows 10 Professional
●
Windows 10 Home High End
●
Windows 10 Home Value Notebook
●
Windows 10 Home Value India Notebook
●
AC adapter
●
Battery
●
Optical drive
√ √ √
√ √ √
√ √ √
√
√ √ √
8 Chapter 1 Product description
HP 250/256 G5 Notebook PC models
Category Description DIS
Product name HP 250 G5 Notebook PC
HP 256 G5 Notebook PC
Processor 6th generation Intel® Core™ processors
Intel Core i7-6500U (2.5-GHz, turbo up to 3.1 GHz,
4-MB L3 cache, 1600-MHz, dual, 15W)
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz,
3-MB L3 cache, 1600-MHz, dual, 15W)
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, 1600-
MHz, dual, 15W)
5th generation Intel processors
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600MHz, dual, 15W)
Intel Pentium® N3710 (1.6-GHz, turbo up to 2.56
GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)
Intel Celeron® N3060 (1.6-GHz, turbo up to 2.48
GHz, 2-MB L3 cache, 1600-MHz, dual, 6W)
Chipset Intel Skylake U 1-chip series √ √
Intel Broadwell-U 1-chip BGA √ √
Skylake
√ √ √ √ √
√ √
√ √
√ √
√ √
√
√
UMA
Skylake
DIS
Broadwell
UMA
Broadwell
UMA
Braswell
Intel Braswell √
Graphics Internal graphics
Intel HD Graphics 5500 (Intel Broadwell U series)
Intel HD Graphics 520 (Intel Skylake U series) √
Intel HD Graphics (Intel Braswell series) √
Switchable discrete graphics
AMD Radeon™ R5 R16M-M1-30 with up to 2048 MB
of dedicated video memory
Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √
Panel 39.6-cm (15.6-in), high-denition (HD), white light-
emitting diode (WLED), SVA BrightView (1366×768)
display, slim 3.2 mm, eDP; typical brightness: 220
nits
39.6-cm (15.6-in), high-denition (FHD), white light-
emitting diode (WLED), SVA AntiGlare (1920×1080)
display, slim 3.2 mm; typical brightness: 220 nits
Memory Two non-customer-accessible/upgradable memory
module slots (Intel Core processors)
DDR4-2133 dual channel support
Supports up to 16 GB of system RAM in the following
congurations:
√
√ √
√ √ √ √ √
√ √
HP 250/256 G5 Notebook PC models 9
Category Description DIS
Skylake
●
16384-MB total system memory (8192×2)
●
12288-MB total system memory (8192×1)
+ (4096×1)
●
8192-MB total system memory (8192×1) or
(4096×2)
●
6144-MB total system memory (4096×1)
+ (2048×1)
●
4096-MB total system memory (4096×1) or
(2048×2)
●
2048-MB total system memory (2048×1)
UMA
Skylake
DIS
Broadwell
UMA
Broadwell
UMA
Braswell
Two non-customer-accessible/upgradable memory
module slots
DDR3L-1600 dual channel support
One non-customer-accessible/upgradable memory
module slot
DDR3L-1600 dual channel support
Supports up to 16 GB of system RAM in the following
congurations:
●
16384-MB total system memory (8192×2) [5th
generation Intel Core models only]
●
12288-MB total system memory (8192×1)
+ (4096×1) [5th generation Intel Core models
only]
●
8192-MB total system memory (8192×1) or
(4096×2)
●
6144-MB total system memory (4096×1)
+ (2048×1)
●
4096-MB total system memory (4096×1) or
(2048×2)
●
2048-MB total system memory (2048×1)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-
mm (.37-in) and 7.0-mm (.28-in) thicknesses
Single hard drive congurations:
●
2-TB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
√ √
√
√ √ √
√ √ √ √ √
SSHD conguration:
●
1-TB, 5400-rpm + 8GB NAND Hybrid hard drive,
9.5mm
M.2 SATA-3 conguration:
●
128 GB
Optical drive Fixed, serial ATA, 9.5-mm tray load √ √ √ √ √
10 Chapter 1 Product description
Category Description DIS
Skylake
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Supports conguration without optical drive
UMA
Skylake
DIS
Broadwell
UMA
Broadwell
UMA
Braswell
Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0,
BSI sensor, 1280 x 720 by 30 frames per second
HP Webcam– 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
Supports voice recognition
Audio DTS Studio Sound
Dual speakers
Ethernet Integrated 10/100/1000 network interface
card (NIC)
Wireless
Network
Integrated wireless options with single antenna
(M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi
+ BT4.0 Combo Adapter
●
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi +
BT4.0 Combo Adapter
●
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi
Adapter
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi
Adapter
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
Integrated wireless options with dual antennas
(M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3168 802.11 ac
1x1 WiFi + Bluetooth 4.2 Combo
External media
card
Internal Card One M.2 slot for WLAN √ √ √ √ √
Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz
and 2560 ×1600 @ 60Hz
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
HP 250/256 G5 Notebook PC models 11
Category Description DIS
Skylake
Hot Plug/unplug and auto detect for correct output
to wide-aspect vs. standard aspect video
RJ-45 (Ethernet)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo
jack
UMA
Skylake
DIS
Broadwell
UMA
Broadwell
UMA
Braswell
Keyboard/
pointing
devices
Power AC adapters
65-W EM √ √ √ √ √
45-W √ √ √
1 meter power cord √ √ √ √ √
Batteries
3-cell, 31-Whr Li-ion battery √ √ √
Security fTPM 2.0
Operating
system
Full-size "island style" keyboard with numeric
keypad
TouchPad with multi-touch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
65-W
4-cell, 41-Whr Li-ion battery
Kensington Security Lock
Preinstalled
●
Windows 10
●
Windows 10 Professional
●
Windows 10 Professional Shape the Future
MSNA
●
Windows 10 Home High End
●
Windows 10 Pro Downgrade to Windows 7 Pro
●
Windows 10 Pro Downgrade to Windows 7 Pro
StF MSNA
●
FreeDOS 2.0
√ √ √ √ √
√ √
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
Service End-user replaceable parts
●
AC adapter
●
Battery
●
Optical drive
12 Chapter 1 Product description
√ √ √ √ √
2 External component identication
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then select
Camera.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 13
Right side
Component Description
(1) Power light
(2) Drive light
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
share, or access information.
To insert a card:
1.
Hold the card label-side up, with connectors facing the
computer.
2.
Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Pull the card out of the slot.
external drive, printer, scanner or USB hub.
(5) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and
(6) Optical drive eject button (select products only) Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
14 Chapter 2 External component identication
writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) RJ-45 (network) jack/status lights Connects a network cable.
(5) HDMI port Connects an optional video or audio device, such as a high-
(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
external drive, printer, scanner or USB hub.
(7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left side 15
Top
TouchPad
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
16 Chapter 2 External component identication
on the screen.
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 17
Button
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
18 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
Top 19
Using the action keys
●
An action key performs an assigned function.
●
The icon on each action key illustrates the function for that key.
●
To use an action key, press and hold the key.
Icon Description
Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to support.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
20 Chapter 2 External component identication
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery.
(4) Speakers (2) Produce sound.
Bottom 21
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
22 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 23
Item Component Spare part
number
(1) Display assembly (touch or non-touch)
NOTE: For display assembly spare part information, see Display assembly subcomponents
on page 29.
(2) Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 75.
For use in HP Notebook PC models:
For use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
(3) Touchpad button board (includes bracket and cables) 855011-001
(4) Power button board (includes cable) 855012-001
(5) Speakers (includes left and right speakers and cable) 813965-001
●
Turbo silver 855022-xx1
●
White silver 855023-xx1
●
Red 855024-xx1
●
Teal 855025-xx1
●
Blue 855026-xx1
●
Realtree Xtra 864544-xx1
●
Black 855027-xx1
not spared
(6) System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in HP Notebook models (Discrete graphics memory; non-touch screen):
For use in HP Notebook models (UMA graphics memory; non-touch screen)::
●
Intel Core i7-6500U processor and 4 GB of discrete graphics memory (R7M1-70) 854932-xx1
●
Intel Core i7-6500U processor and 2 GB of discrete graphics memory (R5M1-30) 854933-xx1
●
Intel Core i7-6500U processor and 2 GB of discrete graphics memory (R7M1-70) 858868-xx1
●
Intel Core i5-6200U processor and 4 GB of discrete graphics memory (R7M1-70) 854935-xx1
●
Intel Core i5-6200U processor and 4 GB of discrete graphics memory (R5M1-30) 858869-xx1
●
Intel Core i5-6200U processor and 2 GB of discrete graphics memory (R5M1-30) 854936-xx1
●
Intel Core i3-6100U processor and 2 GB of discrete graphics memory (R5M1-30) 854938-xx1
●
Intel Core i3-5005U processor and 2 GB of discrete graphics memory (R5M1-30) 854940-xx1
●
Intel Core i3-5005U processor and 2 GB of discrete graphics memory (R5M1-30), ESD 860063-xx1
●
Intel Pentium N3710 processor and 2 GB of discrete graphics memory (R5M1-30) 854942-xx1
●
Intel Core i7-6500U processor 854934-xx1
24 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
For use in HP Notebook models (UMA graphics memory; touch screen)::
For use in HP 250/256 G5 Notebook PC models (discrete graphics memory; non-touch screen):
●
Intel Core i5-6200U processor 854937-xx1
●
Intel Core i3-6100U processor 854939-xx1
●
Intel Core i3-5005U processor 854941-xx1
●
Intel Core i3-5005U processor, ESD 855825-xx1
●
Intel Pentium N3710 processor 854943-xx1
●
Intel Pentium N3710 processor, ESD 860062-xx1
●
Intel Celeron N3060 processor 854944-xx1
●
Intel Core i5-6200U processor 854945-xx1
●
Intel Core i3-6100U processor 854946-xx1
●
Intel Core i3-5005U processor 854947-xx1
●
Intel Pentium N3710 processor 854948-xx1
●
Intel Pentium N3160 processor 854949-xx1
●
Intel Core i5-6200U processor and 2 GB of discrete graphics memory 858580-xx1
●
Intel Core i5-5005U processor and 2 GB of discrete graphics memory 858582-xx1
For use in HP 250/256 G5 Notebook PC models (UMA graphics memory; non-touch screen):
(7) Memory module
PC3L, 12800, 1600-MHz
PC4, 17000, 2133-MHz
●
Intel Core i7-6500U processor 858579-xx1
●
Intel Core i5-6200U processor 858581-xx1
●
Intel Core i5-5005U processor 858583-xx1
●
Intel Pentium N3710 processor 858584-xx1
●
Intel Pentium N3060 processor 858585-xx1
For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron
processors
●
8-GB 693374-005
●
4 GB 691740-005
●
2 GB 691739-005
For use in models with 6th generation Intel Core processors
●
8-GB 820570-005
●
4 GB 820569-005
●
2 GB 851379-005
Computer major components 25
Item Component Spare part
number
(8) RTC battery 760828-001
(9) WLAN module
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855
Heat sink assembly (includes replacement thermal materials)
(10) For use in models with discrete graphics memory and Intel Core processors 815238-001
For use in models with discrete graphics memory and Intel Pentium or Celeron processors 816604-001
(11) For use in models with UMA graphics memory and Intel Core processors 815237-001
For use in models with UMA graphics and Intel Pentium or Celeron processors 816603-001
(12) Power connector cable 813945-011
(13) Solid-state drive board 850946-001
(14) Solid-state drive, M.2 (not illustrated)
256 GB 760615-030
128 GB, for use in HP Notebook PC models 827560-021
128 GB, for use in HP 250/256 G5 Notebook PC models 861334-001
128 GB, for use in HP 250/256 G5 Notebook PC models 861335-001
(15) Hard drive connector board 817878-001
(16) Hard drive (does not include bracket, connector board, or cable)
NOTE: For HP Notebook models, the hard drive cable is available using spare part number 855003-001.
For HP 250/256 G5 models, the hard drive brackets and cable are available in the Hard Drive Hardware Kit, spare part
number 859515-001 (ETB), and 859516-001 (non-ETB).
HP Notebook PC models:
HP Notebook PC and HP 250/256 G5 Notebook PC models:
HP 250/256 G5 Notebook PC models:
(17) USB board (includes cable) 855010-001
(18) Optical drive board 855007-001
●
2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005
●
1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005
●
1-TB, 5400-rpm, 2.5-inch 778192-005
●
500-GB, 5400-rpm, 7-mm 778186-005
●
500-GB, 7200-rpm, 7-mm 703267-005
(19) Fan 813946-001
(20) Bottom cover
26 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
For use in HP Notebook PC models:
For use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
(21) Battery
4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001
(22) Rubber Kit (includes rear left and right feet) 813963-001
(23) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) 858505-001
●
Models with an optical drive 854999-001
●
Models without an optical drive 857281-001
●
Models with an optical drive 859513-001
●
Models without an optical drive 859514-001
Computer major components 27
Miscellaneous parts
Component Spare part number
HP Smart AC adapter (4.5 mm, non-PFC)
65-W, for use in HP Notebook PC and HP 250/256 G5 Notebook PC models 710412-001
65-W EM, for use in HP Notebook PC models 714635-850
65-W, for use in HP 250/256 G5 Notebook PC models 714657-001
45-W, for use in HP Notebook PC models 741553-850
45-W, for use in HP 250/256 G5 Notebook PC models 741727-001
Power cord (3-pin, black, 1.00-m):
For use in Australia 213356-008
For use in Brazil 438722-004
For use in the People’s Republic of China 286497-008
For use in Denmark 213353-008
For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-009
For use in India 404827-003
For use in Israel 398063-003
For use in Italy 213352-008
For use in Japan 349756-002
For use in North America 213349-009
For use in South Africa 361240-002
For use in South Korea 267836-008
For use in Switzerland 213354-008
For use in Taiwan 393313-003
For use in Thailand 285096-006
For use in the United Kingdom and Singapore 213351-008
Rubber Kit (includes front and rear feet) 813963-001
Screw Kit 855016-001
HP HDMI to VGA Adapter 701943-001
28 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel (includes Mylar screw covers) 855000-001
(2) Raw display panel (39.6-cm [15.6-in])
For use in HP Notebook PC models:
For use in HP 250/256 G5 Notebook PC models:
(3) Hinges (left and right) 855006-001
(4) Display cable (includes display panel cable and webcam/microphone cable)
Non-touch screen 813943-001
Touch screen 813944-001
(5) Webcam/microphone module
●
FHD, non-touch screen (anti glare) 798933-007
●
HD, touch screen (BrightView) 809612-010
●
HD, non-touch screen (BrightView) 847654-003
●
FHD 864124-001
●
HD 864125-001
Display assembly subcomponents 29
Item Component Spare part number
For use in HP Notebook PC models:
For use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
(6) Antenna (includes wireless antenna cable and transceiver)
Single 854985-001
Dual 854986-001
(7) Display enclosure:
For use in Notebook PC models:
●
HD 709372-030
●
VGA 766523-019
●
HD 861336-001
●
VGA 861337-001
●
Black models 854992-001
●
Turbo silver models 854987-001
●
Red models 854989-001
●
White silver models 854988-001
●
Blue models 854991-001
●
Teal models 854990-001
For use in HP 250/256 G5 Notebook PC models:
●
Realtree Xtra models 864542-001
●
HD models 859511-001
●
FHD models 859512-001
30 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Component Spare part number
(1) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) 858505-001
(2) Solid-state drive, M.2, 128 GB
256 GB 760615-030
128 GB (for use in HP Notebook PC models) 827560-021
128 GB (for use in HP 250/256 G5 Notebook PC models) 861334-001
128 GB (for use in HP 250/256 G5 Notebook PC models) 861335-001
(3) Hard drive, SATA; does not include brackets, connector board, or cable):
For use in HP Notebook PC models:
For use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
●
2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005
●
1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005
Mass storage devices 31
Item Component Spare part number
For use in HP 250/256 G5 Notebook PC models:
(4) Hard drive brackets (HP 250/256 G5 models) 859515-001 (ETB)
(5) Hard drive connector board 817878-001
(6) Hard drive cable for use in HP Notebook PC models 855003-001
●
1-TB, 5400-rpm, 2.5-in 778192-005
●
500-GB, 5400-rpm, 7-mm 778186-005
●
500-GB, 7200-rpm, 7-mm 703267-005
859516-001 (non-ETB)
32 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 33
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
34 Chapter 4 Removal and replacement procedures preliminary requirements
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 35
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
36 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 22 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 37
Battery
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1. Position the computer upside down on a at surface.
2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to
release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Remove the battery (3) from the computer.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
NOTE: Optical drive spare part kits include bracket and bezel.
Description Spare part number
DVD+/-RW Double-Layer SuperMulti Drive 858505-001
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
To remove the optical drive:
1. Remove the Phillips PM2.5×8.0 screw (1) that secures the optical drive to the computer.
2. Remove the optical drive (2) by sliding it out of the optical drive bay.
Component replacement procedures 39
3. If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips
PM2.0×2.5 screws (1) that secure the bracket to the drive, and then remove the bracket (2).
Reverse this procedure to reassemble and install the optical drive.
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 22 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Component replacement procedures 41
Bottom cover
Description Spare part number
Bottom cover for use on HP Notebook models with an optical drive 854999-001
Bottom cover for use on HP Notebook models without an optical drive 857281-001
Bottom cover for use on HP 250/256 G5 Notebook PC models with an optical drive 859513-001
Bottom cover for use on HP 250/256 G5 Notebook PC models without an optical drive 859514-001
Before removing the bottom cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
To remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Remove the two rubber bumpers from rear of the bottom of the computer (1)
3. Remove the 11 Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer.
4. Start prying at the front of the computer and work around to the back to separate the bottom cover
from computer.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Remove the bottom cover.
Reverse this procedure to install the bottom cover.
Component replacement procedures 43
WLAN module
Description Spare part number
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
To remove the WLAN module:
1. Disconnect the WLAN antenna cable (1) from the terminal on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 45
Memory module
Description Spare part number
Memory module (PC3L, 12800, 1600-MHz)
For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron
processors:
8-GB 693374-005
4-GB 691740-005
2-GB 691739-005
Memory module (PC4, 17000, 2133-MHz)
For use in models with 6th generation Intel Core processors:
8-GB 820570-005
4-GB 820569-005
2-GB 851379-005
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures 47
Optical drive board
Description Spare part number
Optical drive board (includes cable) 855007-001
Before removing the optical drive board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
To remove the optical drive board:
1. Disconnect the cable from the system board (1).
2. Remove the Phillips PM2.0×2.4 screw (2) that secures the optical drive board to the computer.
3. Rotate the connector side of the board upward, and then pull the board and cable up and out of the
computer (3).
Reverse this procedure to install the optical drive board and cable.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
To remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Remove the cable from the routing path (2), and then lift up and remove the speakers from the
Description Spare part number
Speakers (includes left and right speakers and cable) 813965-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
computer (3).
NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the
speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly.
Reverse this procedure to install the speakers.
Component replacement procedures 49
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or connector board.
Description Spare part number
Hard drive for use in HP Notebook PC models:
2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005
Hard drive for use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005
1-TB, 5400-rpm, 2.5-in 778192-005
500-GB, 5400-rpm, 7-mm 778186-005
Hard drive for use in HP 250/256 G5 Notebook PC models:
500-GB, 7200-rpm, 7-mm 703267-005
Hard drive connector board 817878-001
Hard drive cable for use in HP Notebook PC models 855003-001
Hard Drive Hardware Kit (ETB) for use in HP 250/256 G5 models 859515-001
Hard Drive Hardware Kit (non-ETB) for use in HP 250/256 G5 models 859516-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
To remove the hard drive:
1. Disconnect the hard drive cable from the system board (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the hard drive assembly to the computer.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Lift the hard drive assembly from the computer (3).
4. To remove the hard drive connector board, pull the connector away from the drive to remove it (1).
5. To remove the hard drive cable from the connector board, disconnect the cable from the connector on
the board and remove it (2).
6. To remove the hard drive brackets, remove the two Phillips PM3.0×3.0 screws (1) that secure each
bracket to the hard drive.
Component replacement procedures 51
7. Remove the hard drive brackets from the hard drive (2).
Reverse this procedure to reassemble and install the hard drive.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Description Spare part number
RTC battery 760828-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
To remove the RTC battery:
▲
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.
Component replacement procedures 53
USB board
Description Spare part number
USB board (includes cable) 855010-001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
7. Remove the hard drive, hard drive cable, and hard drive board (see Hard drive on page 50).
To remove the USB board:
1. Disconnect the USB board cable from the system board (1) and lift the cable to disengage the adhesive
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
that secures it to the computer..
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the USB board to the computer.
3. Remove the USB board and cable (3).
Reverse this procedure to install the USB board.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Solid-state drive (SSD)
Description Spare part number
Solid-state drive, 256-GB, M.2 760615-030
Solid-state drive, 128-GB, M.2, for use in HP Notebook PC models 827560-021
Solid-state drive, 128-GB, M.2, for use in HP 250/256 G5 Notebook PC models 861334-001
Solid-state drive, 128-GB, M.2, for use in HP 250/256 G5 Notebook PC models 861335-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.
2. Remove the drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the solid-state drive.
Component replacement procedures 55
Solid-state drive board
Description Spare part number
Solid-state drive board (includes cable) 850946-001
Before removing the solid-state drive board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
To remove the solid-state drive board:
1. Disconnect the cable from the system board (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the solid-state drive board and holder to the
computer.
3. Lift the board out of the computer (3).
4. Remove the solid-state drive from the holder (see Solid-state drive (SSD) on page 55).
Reverse this procedure to install the solid-state drive board and cable.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
Description Spare part number
Heat sink for use in models with discrete graphics memory and Intel Core processors 815238-001
Heat sink for use in models with UMA graphics memory and Intel Core processors 815237-001
Heat sink for use in models with discrete graphics memory and Intel Pentium or Celeron processors 816604-001
Heat sink for use in models with UMA graphics and Intel Pentium or Celeron processors 816603-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
To remove the heat sink assembly:
1. Refer to the following heat sink removal image that matches your computer.
2. Loosen the screws on the heat sink that secure the heat sink assembly to the system board.
Component replacement procedures 57
3. Remove the heat sink assembly from the system board.
NOTE: Heat sink appearance may vary.
Discrete graphics
UMA graphics
●
Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
●
UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.
Component replacement procedures 59
Fan
Description Spare part number
Fan 813946-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
To remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the two Phillips PM2.5×6.0 screws (2) that secure the fan to the computer.
3. If necessary, lift the plastic from the top of the clip that the cable routes under, and then remove the
cable from under the clip.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the fan from the computer (3).
Reverse this procedure to install the fan.
Component replacement procedures 61
TouchPad button board
Description Spare part number
TouchPad button board (includes bracket and cables) 855011-001
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
7. Remove the memory module (see Memory module on page 46).
To remove the TouchPad button board:
1. Disconnect the shorter cable from the TouchPad (1) and the longer cable from the system board (2).
2. Remove the two Phillips PM2.0×3.0 screws (3) that secure the TouchPad button board to the computer.
3. Pull the TouchPad button board toward the bottom of the computer, and then remove the TouchPad
and cables (4).
Reverse this procedure to install the TouchPad button board and cables.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: The system board spare part kit includes replacement thermal materials.
Description Spare part number
System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in HP Notebook PC models (Discrete graphics memory; non-touch screen models):
●
Intel Core i7-6500U processor and 4 GB of discrete graphics memory (R7M1-70) 854932-xx1
●
Intel Core i7-6500U processor and 2 GB of discrete graphics memory (R5M1-30) 854933-xx1
●
Intel Core i7-6500U processor and 2 GB of discrete graphics memory (R7M1-70) 858868-xx1
●
Intel Core i5-6200U processor and 4 GB of discrete graphics memory (R7M1-70) 854935-xx1
●
Intel Core i5-6200U processor and 4 GB of discrete graphics memory (R5M1-30) 858869-xx1
●
Intel Core i5-6200U processor and 2 GB of discrete graphics memory (R5M1-30) 854936-xx1
●
Intel Core i3-6100U processor and 2 GB of discrete graphics memory (R5M1-30) 854938-xx1
●
Intel Core i3-5005U processor and 2 GB of discrete graphics memory (R5M1-30) 854940-xx1
●
Intel Core i3-5005U processor and 2 GB of discrete graphics memory (R5M1-30), ESD 860063-xx1
●
Intel Pentium N3710 processor and 2 GB of discrete graphics memory (R5M1-30) 854942-xx1
For use in HP Notebook PC models (UMA graphics memory; non-touch screen models):
●
Intel Core i7-6500U processor 854934-xx1
●
Intel Core i5-6200U processor 854937-xx1
●
Intel Core i3-6100U processor 854939-xx1
●
Intel Core i3-5005U processor 854941-xx1
●
Intel Core i3-5005U processor, ESD 855825-xx1
●
Intel Pentium N3710 processor 854943-xx1
●
Intel Pentium N3710 processor, ESD 860062-xx1
●
Intel Celeron N3060 processor 854944-xx1
For use in HP Notebook PC models (UMA graphics memory; touch screen models):
●
Intel Core i5-6200U processor 854945-xx1
●
Intel Core i3-6100U processor 854946-xx1
●
Intel Core i3-5005U processor 854947-xx1
●
Intel Pentium N3710 processor 854948-xx1
●
Intel Pentium N3160 processor 854949-xx1
For use in HP 250/256 G5 Notebook PC models (Discrete graphics memory; non-touch screen):
●
Intel Core i5-6200U processor and 2 GB of discrete graphics memory 858580-xx1
Component replacement procedures 63
Description Spare part number
●
Intel Core i5-5005U processor and 2 GB of discrete graphics memory 858582-xx1
For use in HP 250/256 G5 Notebook PC models (UMA graphics memory; non-touch screen):
●
Intel Core i7-6500U processor 858579-xx1
●
Intel Core i5-6200U processor 858581-xx1
●
Intel Core i5-5005U processor 858583-xx1
●
Intel Pentium N3710 processor 858584-xx1
●
Intel Pentium N3060 processor 858585-xx1
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
7. Remove the WLAN module (see WLAN module on page 44).
8. Remove the memory module (see Memory module on page 46).
9. Remove the solid-state drive (see Solid-state drive (SSD) on page 55).
To remove the system board:
1. Position the computer upright, and then disconnect the following cables from the system board:
(1): Keyboard cable
(2): Optical drive connector cable
(3): Hard drive cable
(4): USB board cable
(5): TouchPad button board cable
(6): Speaker cable
(7): Fan cable
(8): Power button board cable
(9): Display cable
(10): Power connector cable
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the four Phillips PM2.5×3.0 screws (1) that secure the system board to the computer.
3. Lift the system board out of the computer (2).
Reverse this procedure to install the system board.
Component replacement procedures 65
Display assembly
This section describes removing the display assembly and disassembling display subcomponents. You must
remove the display from the computer to disassemble display subcomponents.
Description Spare part number
Raw display panel (39.6-cm [15.6-in])
For use in HP Notebook PC models:
●
FHD, non-touch screen (anti glare) 798933-007
●
HD, touch screen (BrightView) 809612-010
●
HD, non-touch screen (BrightView) 847654-003
For use in HP 250/256 G5 Notebook PC models:
●
FHD 864124-001
●
HD 864125-001
Antenna (includes wireless antenna cable and transceiver)
Single 854985-001
Dual 854986-001
Display bezel 855000-001
Display cable
For use in non-touch screen models (includes display panel cable and webcam/microphone cable) 813943-001
For use in touch screen models (includes display panel cable and webcam/microphone cable) 813944-001
Display enclosure for use in HP Notebook PC models:
Black models 854992-001
Red models 854989-001
White silver models 854988-001
Turbo silver models 854987-001
Blue models 854991-001
Teal models 854990-001
Realtree Xtra models 864542-001
Display enclosure for use in HP 250/256 G5 Notebook PC models:
HD models 859511-001
FHD models 859512-001
Hinges (left and right) 855006-001
Webcam/microphone module for use in HP Notebook PC models:
HD 709372-030
VGA 766523-019
Webcam/microphone for use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description Spare part number
HD 861336-001
VGA 861337-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
7. Remove the fan (see Fan on page 60).
To remove the display assembly:
1. Disconnect the wireless antennas from the WLAN module (1).
2. Disconnect the display panel cable from the system board (2).
3. Position the computer with the display open and hanging down o the side of a table.
4. Remove the four Phillips PM2.5×6.5 screws (1) (two from each hinge) and one broadhead Phillips
PM2.0×2.0 screw (2) (on the left hinge) that secures the display assembly to the computer.
Component replacement procedures 67
5. Separate the display from the computer (3).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display bezel:
a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.
b. Remove the display bezel (4).
2. To remove the webcam/microphone module:
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
a. Position the display assembly with the top edge toward you.
b. Disconnect the cable (1) from the module.
c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure
with double-sided tape.)
3. To remove the display panel:
a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure.
b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on
the back of the panel.
c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
Component replacement procedures 69
d. Remove the display panel from the computer.
4. To remove the display hinges:
a. For each hinge, remove the two Phillips PM2.5×3.5 screws (1) and the two broadhead Phillips
PM2.5×2.5 screws (2) that secure each hinge to the display enclosure.
b. Remove the display hinges (3).
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips built into the display enclosure (1), and then remove the cables (2).
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure
(1), and then remove the cable from the display enclosure (2).
7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Component replacement procedures 71
8. Use the following image to determine proper cable routing for the display cable and the wireless
antennas.
(1): Display hinge
(2): Display cable routing path
(3): Antenna cable routing path
Reverse this procedure to reassemble and install the display assembly.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
Description Spare part number
Power connector cable 813945-011
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
7. Remove the display (see Display assembly on page 66).
To remove the power connector cable:
1. Disconnect the power connector cable from the system board (1).
2. Remove the power connector cable (2).
Reverse this procedure to install the power connector cable.
Component replacement procedures 73
Power button board
Description Spare part number
Power button board (includes cable) 855012-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see Optical drive on page 39), if installed.
6. Remove the bottom cover (see Bottom cover on page 42).
7. Remove the display (see Display assembly on page 66).
To remove the power button board:
1. Disconnect the power button board cable from the system board (1).
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the power button board to the computer.
3. If necessary, lift the cable to disengage the adhesive that secures it to computer.
4. Note the tab (3) that secures the board. Rotate the bottom of the board upward to remove the board and
cable from the computer (4).
Reverse this procedure to install the power button board and cable.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover/keyboard
The top cover/keyboard spare part remains after all other spare parts have been removed.
The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight
cable.
In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.
NOTE: All top cover/keyboard spare part kits include TouchPad.
Description Spare part number
Top cover for use in HP Notebook PC models:
Turbo silver models 855022-xx1
White silver models 855023-xx1
Red models 855024-xx1
Teal models 855025-xx1
Blue models 855026-xx1
Realtree Xtra models 864544-xx1
Top cover for use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
Black models 855027-xx1
For use in country
or region
Belgium -A41 Greece -151 Slovenia -BA1
Bulgaria -261 Hungary -211 South Korea -AD1
Canada -DB1 The Netherlands -B31 Spain -071
Czech Republic
and Slovakia
Denmark, Finland, and
Norway
France -051 Russia -251 United States -001
Germany -041 Saudi Arabia -171
Spare
part
number
-FL1 Portugal -131 Switzerland -BG1
-DH1 Romania -271 United Kingdom -031
For use in country
or region
Spare
part
number
For use in country
or region
Spare
part
number
Component replacement procedures 75
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Using Setup Utility (BIOS) in Windows 7
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
▲
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from
operating properly.
Updating the BIOS
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
To use Setup Utility (BIOS):
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main, and then make note of your current BIOS version.
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select
Exit > Exit Discarding Changes, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 77.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
Starting Setup Utility (BIOS) 77
1. Select Start, type hp support assistant, and then select the HP Support Assistant program.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. If
the update is more recent than your BIOS version, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
78 Chapter 7 Using Setup Utility (BIOS) in Windows 7
8 Using Setup Utility (BIOS) in Windows 10
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲
Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.
Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1.
Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 79).
2.
Select Main, select System Information, and then make note of the BIOS version.
3.
Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 80.
Starting Setup Utility (BIOS) 79
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
80 Chapter 8 Using Setup Utility (BIOS) in Windows 10
9 Backing up, restoring, and recovering in
Windows 7
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.
Creating backups
1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer.
2. As you add hardware and software programs, create system restore points.
3. As you add photos, video, music, and other personal les, create a backup of your system and personal
information.
Creating recovery media to recover the original system
After you successfully set up the computer, you should create recovery discs or a recovery ash drive using
HP Recovery Manager. You will need these recovery discs or recovery ash drive to perform a system recovery
should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then
congures the settings for the default programs.
What you need to know
●
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
ash drive or the number of blank DVD discs that will be required.
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a ash drive. Do not use rewriteable discs such as CD
±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they are not compatible
with HP Recovery Manager software.
●
If your computer does not include an integrated optical drive, you can use an optional external optical
drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer
from the HP website. If you use an external optical drive, it must be connected directly to a USB port on
the computer, not to a USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
Store the recovery media in a safe location, separate from the computer.
●
If necessary, you can exit the program before you have nished creating the recovery media. The next
time you open HP Recovery Manager, you will be prompted to continue the process.
Creating backups 81
Creating the recovery media
1. Select Start and type recovery in the search eld. Select HP Recovery Manager from the list. Allow
the action to continue, if prompted.
2. Click Recovery Media Creation.
3. Follow the on-screen instructions to continue.
To recover, see Recovering the original system using HP Recovery Manager on page 84.
Creating system restore points
A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a
specic time. A restore point contains information such as registry settings that Windows uses. Restoring to a
previous restore point allows you to reverse changes that have been made to the system since the restore
point was created.
Restoring to an earlier system restore point does not aect data les saved or emails created since the last
restore point, but it does aect software you may have installed.
For example, if you download a photo from a digital camera and then restore the computer to the state it was
on the previous day, the photo remains on the computer.
However, if you install photo viewing software and then restore your computer to the state it was on the
previous day, the software will be uninstalled, and you won't be able to use it.
What you need to know
●
If you restore to a restore point and then change your mind, you can undo the restoration.
●
You should create system restore points:
—
Before you add or change software or hardware
—
Periodically, whenever the computer is running normally
●
System Restore also saves shadow copies of les that have been changed since the last restore point
was created. For more information about using shadow copies to restore, see Help and Support.
Creating a system restore point
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click Create, and follow the on-screen instructions.
To restore, see Restoring to a previous system restore point on page 84.
Backing up system and personal information
Your computer stores information that is important to you, such as les, emails, and photos, and you will
want to keep that information even if you download a virus or the system stops working properly. How
completely you are able to recover your les depends on how recent your backup is. As you add new software
and data les, you should create backups on a regular basis.
82 Chapter 9 Backing up, restoring, and recovering in Windows 7
Tips for a successful backup
●
Number backup discs before inserting them into the optical drive.
●
Store personal les in the Documents, Music, Pictures, and Videos libraries, and back up these folders
periodically.
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The
screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1. Display the screen you want to save.
2. Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The
screen image is added to the document.
4. Save and print the document.
What you need to know
●
You can back up your information to an optional external hard drive, a ash drive, a network drive, or
discs.
●
Connect the computer to AC power during backups.
●
Allow enough time for the backup. Depending on les sizes, it may take more than an hour.
●
Verify the amount of free space on your backup storage device before you back up.
●
You should back up:
—
Before adding or changing software or hardware.
—
Before the computer is repaired or restored.
—
On a regular schedule to be sure you have recent copies of personal information.
—
After you add many les—for example, if you saved videos from a birthday party.
—
Before using antivirus software to remove a malicious program.
—
After adding information that is hard to replace, such as pictures, videos, music, project les, or
data records.
Creating a backup using Windows Backup and Restore
Windows allows you to back up les using Windows Backup and Restore. You can select the level you want to
back up, from individual folders to drives. The backups are compressed to save space. To back up:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to schedule and create a backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
To restore, see Restoring specic les using Windows Backup and Restore on page 84.
Creating backups 83
Restore and recovery
Restoring to a previous system restore point
Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually
uninstalling the software xes the problems. If uninstalling does not x the problems, you can restore the
computer to a previous system restore point (created at an earlier date and time).
To restore to a previous system restore point, when the computer was running correctly:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click System Restore, and follow the on-screen instructions.
Restoring specic les
If les are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin, or
if les become corrupt, restoring specic les is useful. Restoring specic les is also useful if you ever
choose to recover the original system using HP Recovery Manager. You can only restore specic les that you
have backed up before.
Restoring specic les using Windows Backup and Restore
Windows allows you to restore les that were backed up using Windows Backup and Restore:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to restore your backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
Recovering the original system using HP Recovery Manager
HP Recovery Manager software allows you to repair or recover the computer to its original factory state.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the disc provided by the manufacturer.
●
A system recovery should be used as a nal attempt to correct computer issues. If you have not already
tried restore points (see Restoring to a previous system restore point on page 84) and partial restores
(see Restoring specic les on page 84), try them before using HP Recovery Manager to recover your
system.
●
A system recovery must be performed if the computer hard drive fails or if all attempts to correct any
functional computer issues fail.
84 Chapter 9 Backing up, restoring, and recovering in Windows 7
●
If the recovery media do not work, you can obtain recovery discs for your system from the HP website.
●
The Minimized Image Recovery option is recommended for advanced users only. All hardware-related
drivers and software are re-installed, but other software applications are not. Do not interrupt the
process until it is complete, otherwise the recovery will fail.
Recovering using HP Recovery partition (select products only)
The HP Recovery partition (select products only), allows you to restore your system without the need for
recovery discs or a recovery ash drive. This type of recovery can only be used if the hard drive is still working.
To check for the presence of a recovery partition, select Start, right-click Computer then select Manage >
Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.
NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.
1. Access HP Recovery Manager in either of the following ways:
●
Select Start and type recovery in the search eld. Select HP Recovery Manager from the list.
– or –
●
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen. Then press f11 while the “F11 (System
Recovery)” message is displayed on the screen.
2. Click System Recovery in the HP Recovery Manager window.
3. Follow the on-screen instructions.
Recovering using the recovery media
1. If possible, back up all personal les.
2. Insert the rst recovery disc into the optical drive on your computer or an optional external optical drive,
and then restart the computer.
– or –
Insert the recovery ash drive into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 85.
3. Press f9 at system bootup.
4. Select the optical drive or the ash drive.
5. Follow the on-screen instructions.
Changing the computer boot order
To change the boot order for recovery discs:
1. Restart the computer.
2. Press esc while the computer is restarting, and then press f9 for boot options.
3. Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for a recovery ash drive:
Restore and recovery 85
1. Insert the ash drive into a USB port.
2. Restart the computer.
3. Press esc while the computer is restarting, and then press f9 for boot options.
4. Select the ash drive from the boot options window.
86 Chapter 9 Backing up, restoring, and recovering in Windows 7
10 Backing up, restoring, and recovering in
Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 87. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 88.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 89.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 87
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 88.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
—
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
—
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
—
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
—
Be sure that the computer is connected to AC power before you begin creating the recovery media.
—
The creation process can take an hour or more. Do not interrupt the creation process.
—
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 89.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
88 Chapter 10 Backing up, restoring, and recovering in Windows 10
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 89. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 87.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 89.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 91.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 87.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 87.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 87.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 89
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 91.
3. Follow the on-screen instructions.
90 Chapter 10 Backing up, restoring, and recovering in Windows 10
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 87.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 91
92 Chapter 10 Backing up, restoring, and recovering in Windows 10
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