Hewlett Packard W1A66A User Manual

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User Guide

www.hp.com/videos/LaserJet www.hp.com/support/ljM304 www.hp.com/support/ljM404

HP LaserJet Pro M304-M305, M404-M405

User Guide

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Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 2, 8/2019

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

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Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 1

Potential shock hazard ............................................................................................................................................................ 2

Open source license ................................................................................................................................................................. 3

Printer views .............................................................................................................................................................................. 4

Printer front view ................................................................................................................................................. 4

Printer back view .................................................................................................................................................. 4

Control panel view ............................................................................................................................................... 5

Printer specications ................................................................................................................................................................ 7

Technical specications ....................................................................................................................................... 7

Supported operating systems ........................................................................................................................... 7

Mobile printing solutions .................................................................................................................................... 8

Printer dimensions .............................................................................................................................................. 9

Power consumption, electrical specications, and acoustic emissions .................................................... 11

Operating environment range ......................................................................................................................... 11

Printer hardware setup and software installation ............................................................................................................ 11

2 Paper trays .............................................................................................................................................................................................. 13

Introduction ............................................................................................................................................................................. 13

Load paper to Tray 1 ............................................................................................................................................................. 14

Introduction ........................................................................................................................................................ 14

Load Paper Tray 1 ............................................................................................................................................. 14

Tray 1 paper orientation ................................................................................................................................... 16

Load paper to Tray 2 ............................................................................................................................................................. 18

Introduction ........................................................................................................................................................ 18

Load Paper Tray 2 ............................................................................................................................................. 18

Tray 2 paper orientation ................................................................................................................................... 20

Load paper to Tray 3 ............................................................................................................................................................. 22

Introduction ........................................................................................................................................................ 22

Load Paper Tray 3 (optional) ........................................................................................................................... 22

Tray 3 paper orientation ................................................................................................................................... 24

Load and print envelopes ..................................................................................................................................................... 26

ENWW iii

Introduction ........................................................................................................................................................ 26

Print envelopes .................................................................................................................................................. 26

Envelope orientation ......................................................................................................................................... 26

3 Supplies, accessories, and parts .......................................................................................................................................................... 29

Order supplies, accessories, and parts ............................................................................................................................... 30

Ordering .............................................................................................................................................................. 30

Supplies and accessories ................................................................................................................................. 30

Customer self-repair parts ............................................................................................................................... 31

Dynamic security .................................................................................................................................................................... 32

Congure the HP toner-cartridge-protection supply settings ........................................................................................ 33

Introduction ........................................................................................................................................................ 33

Enable or disable the Cartridge Policy feature ............................................................................................. 34

Use the printer control panel to enable the Cartridge Policy feature ................................... 34

Use the printer control panel to disable the Cartridge Policy feature .................................. 34

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 34

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 35

Enable or disable the Cartridge Protection feature ...................................................................................... 37

Use the printer control panel to enable the Cartridge Protection feature ........................... 37

Use the printer control panel to disable the Cartridge Protection feature .......................... 37

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 38

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 38

Replace the toner cartridge .................................................................................................................................................. 40

Toner cartridge information ............................................................................................................................. 40

Remove and replace the cartridge .................................................................................................................. 42

4 Print .......................................................................................................................................................................................................... 45

Print tasks (Windows) ............................................................................................................................................................ 46

How to print (Windows) .................................................................................................................................... 46

Automatically print on both sides (Windows) ............................................................................................... 46

Manually print on both sides (Windows) ........................................................................................................ 47

Print multiple pages per sheet (Windows) .................................................................................................... 47

Select the paper type (Windows) .................................................................................................................... 48

Additional print tasks ........................................................................................................................................ 48

Print tasks (macOS) ............................................................................................................................................................... 49

How to print (macOS) ........................................................................................................................................ 49

Automatically print on both sides (macOS) ................................................................................................... 49

Manually print on both sides (macOS) ........................................................................................................... 49

Print multiple pages per sheet (macOS) ........................................................................................................ 50

Select the paper type (macOS) ........................................................................................................................ 50

Additional print tasks ........................................................................................................................................ 51

iv ENWW

Store print jobs on the printer to print later or print privately ........................................................................................ 52

Introduction ........................................................................................................................................................ 52

Before beginning ............................................................................................................................................... 52

Set up job storage ............................................................................................................................................. 52

Disable or enable the job storage feature ..................................................................................................... 53

Create a stored job (Windows) ......................................................................................................................... 54

Create a stored job (macOS) ............................................................................................................................ 55

Print a stored job ............................................................................................................................................... 56

Delete a stored job ............................................................................................................................................ 57

Delete a job that is stored on the printer .................................................................................. 57

Information sent to printer for Job Accounting purposes ........................................................................... 57

Mobile printing ........................................................................................................................................................................ 58

Introduction ........................................................................................................................................................ 58

Wi-Fi Direct printing (wireless models only) .................................................................................................. 59

To turn on Wi-Fi Direct .................................................................................................................. 59

Change the printer Wi-Fi Direct name ....................................................................................... 60

Step one: Open the HP Embedded Web Server ................................................... 60

Step two: Change the Wi-Fi Direct name .............................................................. 60

HP ePrint via Email ............................................................................................................................................ 60

AirPrint ................................................................................................................................................................. 61

Android embedded printing ............................................................................................................................. 62

5 Manage the printer ................................................................................................................................................................................. 63

Change the printer connection type (Windows) ................................................................................................................ 63

Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS) .......................................... 65

Method one: Open the HP Embedded Web Server (EWS) from the software ......................................... 65

Method two: Open the HP Embedded Web Server (EWS) from a web browser ...................................... 65

Congure IP network settings .............................................................................................................................................. 68

Introduction ........................................................................................................................................................ 68

Printer sharing disclaimer ................................................................................................................................ 68

View or change network settings ................................................................................................................... 68

Rename the printer on a network ................................................................................................................... 69

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 69

Link speed and duplex settings ....................................................................................................................... 70

Printer security features ....................................................................................................................................................... 71

Introduction ........................................................................................................................................................ 71

Assign or change the system password using the Embedded Web Server ............................................. 71

Energy-conservation settings .............................................................................................................................................. 72

Introduction ........................................................................................................................................................ 72

Print with EconoMode ....................................................................................................................................... 72

Set the Sleep Delay (Min.) setting ................................................................................................................... 72

ENWW v

Set the Shutdown after Sleep (Hr.) setting ................................................................................................... 72

Set the Disable Shutdown setting .................................................................................................................. 73

HP Web Jetadmin ................................................................................................................................................................... 73

Update the rmware .............................................................................................................................................................. 74

Method one: Update the rmware using the control panel ........................................................................ 74

Method two: Update the rmware using the HP Printer Update utility .................................................... 74

6 Solve problems ....................................................................................................................................................................................... 77

Customer support .................................................................................................................................................................. 77

Restore the factory-set defaults ......................................................................................................................................... 78

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 79

Change the “Very Low” settings ...................................................................................................................... 80

Change the "Very Low" settings from the control panel ........................................................ 80

Order supplies .................................................................................................................................................... 80

Printer does not pick up paper or misfeeds ....................................................................................................................... 81

Introduction ........................................................................................................................................................ 81

The printer does not pick up paper ................................................................................................................. 81

The printer picks up multiple sheets of paper .............................................................................................. 84

Clear paper jams ..................................................................................................................................................................... 86

Introduction ........................................................................................................................................................ 86

Experiencing frequent or recurring paper jams? .......................................................................................... 86

Paper jam locations ........................................................................................................................................... 87

Clear paper jams in Tray 1 ................................................................................................................................ 88

Clear paper jams in Tray 2 ................................................................................................................................ 88

Clear paper jams in Tray 3 ................................................................................................................................ 92

Clear paper jams in the toner cartridge or fuser area ................................................................................. 96

Clear paper jams in the output bin ............................................................................................................... 100

Clear paper jams in the duplexer .................................................................................................................. 102

Resolving print quality problems ...................................................................................................................................... 105

Introduction ...................................................................................................................................................... 105

Troubleshoot print quality ............................................................................................................................. 106

Update the printer rmware ..................................................................................................... 106

Print from a dierent software program ................................................................................ 106

Check the paper-type setting for the print job ...................................................................... 107

Check the paper type setting on the printer ..................................................... 107

Check the paper type setting (Windows) ........................................................... 107

Check the paper type setting (macOS) ............................................................... 107

Check toner-cartridge status .................................................................................................... 108

Step one: Print a supplies status page ............................................................... 108

Step two: Check supplies status .......................................................................... 108

Print a cleaning page .................................................................................................................. 108

vi ENWW

Visually inspect the toner cartridge or cartridges ................................................................. 109

Check paper and the printing environment ............................................................................ 110

Step one: Use paper that meets HP specications .......................................... 110

Step two: Check the environment ....................................................................... 110

Step three: Set the individual tray alignment .................................................... 110

Try a dierent print driver ......................................................................................................... 111

Check the EconoMode settings ................................................................................................ 111

Adjust print density .................................................................................................................... 112

Troubleshoot image defects ......................................................................................................................... 113

Solve wired network problems .......................................................................................................................................... 121

Introduction ...................................................................................................................................................... 121

Poor physical connection ............................................................................................................................... 121

The computer is unable to communicate with the printer ....................................................................... 121

The printer is using incorrect link and duplex settings for the network ................................................. 122

New software programs might be causing compatibility problems ....................................................... 122

The computer or workstation might be set up incorrectly ....................................................................... 122

The printer is disabled, or other network settings are incorrect ............................................................. 122

Solve wireless network problems ..................................................................................................................................... 123

Introduction ...................................................................................................................................................... 123

Wireless connectivity checklist ...................................................................................................................... 123

The printer does not print after the wireless conguration completes .................................................. 124

The printer does not print, and the computer has a third-party rewall installed ............................... 124

The wireless connection does not work after moving the wireless router or printer .......................... 124

Cannot connect more computers to the wireless printer ......................................................................... 125

The wireless printer loses communication when connected to a VPN ................................................... 125

The network does not appear in the wireless networks list .................................................................... 125

The wireless network is not functioning ..................................................................................................... 125

Perform a wireless network diagnostic test ............................................................................................... 126

Reduce interference on a wireless network ................................................................................................ 126

Index ........................................................................................................................................................................................................... 127

ENWW vii

viii ENWW

1 Printer overview

Review the location of features on the printer, the physical and technical specications of the printer, and where to locate setup information.

●

Warning icons

●

Potential shock hazard

●

Open source license

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM304 or www.hp.com/support/ljM404.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Warning icons

Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.

● Caution: Electric shock

ENWW 1

● Caution: Hot surface

● Caution: Keep body parts away from moving parts

● Caution: Sharp edge in close proximity

● Warning

Potential shock hazard

Review this important safety information.

2 Chapter 1 Printer overview ENWW

● Read and understand these safety statements to avoid an electrical shock hazard.

● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric

shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know

whether the outlet is grounded, check with a qualied electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

● Install the product in a protected location where no one can step on or trip over the power cord.

Open source license

For information on open source software used in this printer, visit www.hp.com/software/opensource.

ENWW Open source license 3

Printer views

Identify parts on the printer and buttons on the control panel.

●

Printer front view

●

Printer back view

●

Control panel view

Printer front view

Identify the parts on the front of the printer.

Figure 1-1 Printer front view

Number Description

1 2-line backlit control panel

2 Front door release button (access to the toner cartridge)

3 Power on/o button

4 Tray 3 (optional)

5 Tray 2

6 Tray 1

7 Output bin extension

8 Output bin

Printer back view

Identify the parts on the back of the printer.

4 Chapter 1 Printer overview ENWW

Figure 1-2 Printer rear view

Number Description

1 USB port (for job storage and private printing)

NOTE: This port might be covered.

2 USB interface port

3 Ethernet port (network models only)

4 Power connection

5 Tray 3 (optional)

NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.

6 Dust cover for Tray 2

NOTE: Dust cover ips up when legal-size or A4-size paper is loaded.

7 Serial number and product number label

8 Rear door (access for clearing jams)

Control panel view

Identify the buttons and lights on the printer control panel.

ENWW Printer views 5

Figure 1-3 Printer control panel

Number Item Description

1 Control panel display This screen displays menus and printer information.

2 Attention light (amber) This light blinks when the printer requires user attention.

3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving

print data.

8 OK button Press the OK button for the following actions:

Left arrow button

Back arrow button

Wireless button (wireless models only)

Right arrow button

Use this button to navigate through the menus or to decrease a value that appears on the display.

Use this button for the following actions:

● Exit the control panel menus.

● Scroll back to a previous menu in a sub-menu list.

● Scroll back to a previous menu item in a sub-menu list (without saving changes

to the menu item).

Use this button to access the wireless menu.

Use this button to navigate through the menus or to increase a value that appears on the display.

● Open the control panel menus.

● Open a sub-menu displayed on the control panel display.

● Select a menu item.

● Clear some errors.

● Begin a print job in response to a control-panel prompt (for example, when the

message Press [OK] to continue appears on the control panel display).

Cancel button

Press this button to cancel a print job or to exit the control panel menus.

6 Chapter 1 Printer overview ENWW

Printer specications

Review hardware, software, and printer environment specications.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating environment range

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljM304 or www.hp.com/support/ljM404.

Technical specications

Review the technical specications for the printer.

See www.hp.com/support/ljM304 or www.hp.com/support/ljM404 for current information.

Supported operating systems

The following information applies to the printer-specic Windows and HP print drivers for macOS and to the software installer.

Windows: The HP Software Installer installs either a V3 or V4 PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information.

macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/

LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start

is not included in the HP Software Installer.

1. Go to 123.hp.com/LaserJet.

2. Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.

Table

1-1 Supported operating systems and print drivers

Operating system Print driver installed (from the software on the web)

Windows 7, 32-bit and 64-bit The HP PCL 6 (V3) printer-specic print driver is installed for this

operating system as part of the software installation.

Windows 8, 32-bit and 64-bit The HP PCL 6 (V3) printer-specic print driver is installed for this

operating system as part of the software installation.

Windows 8.1, 32-bit and 64-bit The HP PCL-6 (V4) printer-specic print driver is installed for this

operating system as part of the software installation.

ENWW Printer specications 7

Table 1-1 Supported operating systems and print drivers (continued)

Operating system Print driver installed (from the software on the web)

Windows 10, 32-bit and 64-bit The HP PCL-6 (V4) printer-specic print driver is installed for this

Windows Server 2008 R2, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for

Windows Server 2008 R2, SP1, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for

Windows Server 2012 The HP PCL 6 (V3) printer-specic print driver is available for

Windows Server 2012 R2 The HP PCL 6 (V3) printer-specic print driver is available for

Windows Server 2016, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for

macOS Sierra v10.12, macOS High Sierra v10.13, macOS Mojave v10.14

Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.

Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.

Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best eort support for the discontinued Server 2008 operating system.

operating system as part of the software installation.

download from the printer support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

To install the print driver, download HP Easy Start from 123.hp.com/

LaserJet. Follow the steps provided to install the printer software

and print driver.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM304 or www.hp.com/ support/ljM404 for HP's all-inclusive help for the printer.

Table 1-2 Minimum system requirements

Windows 7, 8, 8.1, 10 macOS Sierra v10.12, macOS

● 32-bit or 64-bit

● 2 GB of available hard disk

space

● Microsoft Internet Explorer

● Internet connection

● USB port

Mobile printing solutions

HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device.

To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.

High Sierra v10.13, macOS Mojave v10.14 Mobile devices, iOS, Android

● 2 GB of available hard disk

space

● Internet connection

Router connection not required

www.hp.com/go/mobileprinting

8 Chapter 1 Printer overview ENWW

● Bluetooth Low Energy

● HP Smart app for iOS and Android devices

● Google Cloud Print

AirPrint

●

● Android Printing

● HP Roam

Printer dimensions

Make sure your printer environment is large enough to accommodate the printer.

Table 1-3 Dimensions for the M304, M305, M404, and M405 models

Measurement Printer fully closed Printer fully opened

1. Height 216 mm (8.5 in) 241 mm (9.5 in)

2. Depth 357 mm (14 in) 781 mm (30.8 in)

3. Width 381 mm (15 in) 381 mm (15 in)

Weight (with cartridges) 8.9 kg (19.6 lb) 8.9 kg (19.6 lb)

ENWW Printer specications 9

Table 1-4 Dimensions for the optional 550-sheet tray

HEWLET

T-

CKARD

CKAR

Measurement Tray fully closed Tray fully open

1. Height 131 mm (5.1 in) 131 mm (5.1 in)

2. Depth 357 mm (14 in) 781 mm (30.8 in)

3. Width 381 mm (15 in) 381 mm (15 in)

Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)

Table 1-5 Dimensions for the printer with the optional 550-sheet tray

Measurement Printer fully closed Printer fully opened

1. Height 345 mm (13.6 in) 372 mm (14.6 in)

2. Depth 357 mm (14 in) 781 mm (30.8 in)

10 Chapter 1 Printer overview ENWW

Table 1-5 Dimensions for the printer with the optional 550-sheet tray (continued)

Measurement Printer fully closed Printer fully opened

3. Width 381 mm (15 in) 381 mm (15 in)

Weight (with cartridges) 12.6 kg (27.8 lb) 12.6 kg (27.8 lb)

Power consumption, electrical specications, and acoustic emissions

In order to operate properly, the printer must be in an environment that meets certain power specications.

For current information, see the support home page for your printer:www.hp.com/support/ljM304 or

www.hp.com/support/ljM404.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating environment range

Review the recommended operating-environment specications for your printer.

Table 1-6 Operating environment specications

Environment Recommended Allowed

Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web.

Go to www.hp.com/support/ljM304 or www.hp.com/support/ljM404 for HP's all-inclusive help for the printer, which includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

● Find instructions about how to use the Microsoft Add Printer tool

ENWW Printer hardware setup and software installation 11

12 Chapter 1 Printer overview ENWW

2 Paper trays

Discover how to load and use the paper trays, including how to load special items such as envelopes.

●

Introduction

●

Load paper to Tray 1

●

Load paper to Tray 2

●

Load paper to Tray 3

●

Load and print envelopes

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Introduction

Review the following information about the paper trays.

CAUTION: Do not extend more than one paper tray at a time.

Do not use paper tray as a step.

Keep hands out of paper trays when closing.

All trays must be closed when moving the printer.

ENWW 13

Load paper to Tray 1

Review the following information about loading paper to Tray 1.

●

Introduction

●

Load Paper Tray 1

●

Tray 1 paper orientation

Introduction

The following information describes how to load paper into Tray 1.

Load Paper Tray 1

This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.

2. Slide out the tray extension.

3. For long paper, ip out the tray extension to support the paper.

14 Chapter 2 Paper trays ENWW

4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.

5. Load the paper into the tray. Make sure that the paper ts under the tabs and below the maximumheight

indicators.

For information about how to orient the paper, see Tray 1 paper orientation on page 16.

ENWW Load paper to Tray 1 15

6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch

the paper stack but do not bend the paper.

7. At the computer, begin the printing process from the software application. Make sure that the driver is set

to the correct paper type and size for the paper being printed from the tray.

Tray 1 paper orientation

When using paper that requires a specic orientation, load it according to the information in the following table.

16 Chapter 2 Paper trays ENWW

Table 2-1 Tray 1 paper orientation

123

Paper type Output How to load paper

Letterhead or preprinted 1-sided printing Face-up

Top edge leading into the printer

Letterhead or preprinted 2-sided printing Face-down

Top edge leading into the printer

ENWW Load paper to Tray 1 17

Load paper to Tray 2

Review the following information about loading paper to Tray 2.

●

Introduction

●

Load Paper Tray 2

●

Tray 2 paper orientation

Introduction

The following information describes how to load paper into Tray 2.

Load Paper Tray 2

This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper

only from Tray 1.

1. Pull the tray out and lift up slightly to remove it completely from the printer.

NOTE: Do not open this tray while it is in use.

18 Chapter 2 Paper trays ENWW

2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to

A4 / A5 B5

8.5

the size of the paper being used.

3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the

paper being used.

ENWW Load paper to Tray 2 19

4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation

222

on page 20.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

NOTE: To prevent jams, adjust the paper guides to the correct size and do not overll the tray. Be sure

that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.

NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper

might jam.

5. Slide the tray completely into the printer.

6. At the computer, begin the printing process from the software application. Make sure that the driver is set

to the correct paper type and size for the paper being printed from the tray.

Tray 2 paper orientation

When using paper that requires a specic orientation, load it according to the information in the following table.

20 Chapter 2 Paper trays ENWW

Table 2-2 Tray 2 paper orientation

123

Paper type Output How to load paper

Letterhead or preprinted 1-sided printing Face-down

Top edge toward the front of the tray

Letterhead or preprinted 2-sided printing Face-up

Top edge toward the front of the tray

ENWW Load paper to Tray 2 21

Load paper to Tray 3

Review the following information about loading paper to Tray 3.

●

Introduction

●

Load Paper Tray 3 (optional)

●

Tray 3 paper orientation

Introduction

The following information describes how to load paper into Tray 3.

Load Paper Tray 3 (optional)

This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper.

Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1.

1. Pull the tray out and lift up slightly to remove it completely from the printer.

NOTE: Do not open this tray while it is in use.

22 Chapter 2 Paper trays ENWW

2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to

A4 / A5 B5

8.5

the size of the paper being used.

3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the

paper being used.

ENWW Load paper to Tray 3 23

4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation

on page 24.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

NOTE: To prevent jams, adjust the paper guides to the correct size and do not overll the tray. Be sure

that the top of the stack is below the tray full indicator, as shown in the enlargement in the illustration.

NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper

might jam.

5. Slide the tray completely into the printer.

6. At the computer, begin the printing process from the software application. Make sure that the driver is set

to the correct paper type and size for the paper being printed from the tray.

Tray 3 paper orientation

When using paper that requires a specic orientation, load it according to the information in the following table.

24 Chapter 2 Paper trays ENWW

Table 2-3 Tray 3 paper orientation

123

Paper type Output How to load paper

Letterhead or preprinted 1-sided printing Face-down

Top edge at the front of the tray

Letterhead or preprinted 2-sided printing Face-up

Top edge at the front of the tray

ENWW Load paper to Tray 3 25

Load and print envelopes

Review the following information about loading and printing envelopes.

●

Introduction

●

Print envelopes

●

Envelope orientation

Introduction

The following information describes how to load and print envelopes.

Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes

To print envelopes, follow these steps.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the Print button to print the job.

Envelope orientation

When loading envelopes, load them according to the information in the following table.

26 Chapter 2 Paper trays ENWW

Table 2-4 Envelope orientation

Tray How to load

Tray 1 Face-up

Short, postage-end leading into the printer

ENWW Load and print envelopes 27

28 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

Order supplies or accessories, replace the toner cartridges, or remove and replace another part.

●

Order supplies, accessories, and parts

●

Dynamic security

●

Congure the HP toner-cartridge-protection supply settings

●

Replace the toner cartridge

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 29

Order supplies, accessories, and parts

Review details about ordering supplies, accessories and parts for your printer.

●

Ordering

●

Supplies and accessories

●

Customer self-repair parts

Ordering

Find information and links for ordering supplies, parts, and accessories for your printer.

Ordering option Ordering information

Order supplies and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your

computer, enter the printer IP address or host name in the address/URL eld. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Supplies and accessories

Find information about the supplies and accessories that are available for your printer.

CAUTION: Cartridges are for distribution and use within their designated region only; they will not work outside

of their designated region.

Table 3-1 Supplies

Item Description Cartridge number Part number

For use in North America and Latin America only

HP 58A Black Original LaserJet Toner Cartridge

M304 and M404 models only.

HP 58X High Yield Black Original LaserJet Toner Cartridge

M304 and M404 models only.

For use in Europe, Middle East, Russia, CIS, and Africa only

HP 59A Black Original LaserJet Toner Cartridge

M304 and M404 models only.

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

Standard-capacity replacement black toner cartridge

58A CF258A

58X CF258X

59A CF259A

30 Chapter 3 Supplies, accessories, and parts ENWW

Table 3-1 Supplies (continued)

Item Description Cartridge number Part number

HP 59X High Yield Black Original LaserJet Toner Cartridge

M304 and M404 models only.

For use in Asia Pacic (except China and India) only

HP 76A Black Original LaserJet Toner Cartridge

M304 and M404 models only.

HP 76X High Yield Black Original LaserJet Toner Cartridge

M304 and M404 models only.

For use in China and India only

HP 77A Black Original LaserJet Toner Cartridge

M305 and M405 models only.

HP 77X High Yield Black Original LaserJet Toner Cartridge

M305 and M405 models only.

High-capacity replacement black toner cartridge

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

59X CF259X

76A CF276A

76X CF276X

77A CF277A

77X CF277X

Table 3-2 Accessories

Item Description Part number

Accessories

HP LaserJet 550-sheet Paper Tray Optional (Tray 3) 550-sheet paper feeder D9P29A

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.

NOTE: More information about the CSR program and benets can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name.

● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay

HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty.

● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no

additional charge during the printer warranty period.

ENWW Order supplies, accessories, and parts 31

Table 3-3 Customer self-repair (CSR) parts

Item Description Self-replacement options Part number

250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN

HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Mandatory RM2-5413-000CN

Dynamic security

Learn about dynamic-security-enabled printers.

Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip or modied or non-HP circuitry* might not work. And, those that work today might not work in the future.

As is standard in the printing business, HP has a process for authenticating cartridges. HP continues to use security measures to protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our intellectual property. These measures include authentication methods that change periodically and might prevent some third-party supplies from working now or in the future. HP printers and original HP cartridges deliver the best quality, security and reliability. When cartridges are cloned or counterfeited, the customer is exposed to quality and potential security risks, compromising the printing experience.

*Non-HP Chips and modied or non-HP electronic circuitry are not produced or validated by HP. HP cannot guarantee that these chips or circuitry will work in your printer now or in the future. If you are using a nonoriginal HP cartridge, please check with your supplier to ensure your cartridge has an original HP security chip or unmodied HP electronic circuitry.

32 Chapter 3 Supplies, accessories, and parts ENWW

Congure the HP toner-cartridge-protection supply settings

A network administrator can congure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS).

●

Introduction

●

Enable or disable the Cartridge Policy feature

●

Enable or disable the Cartridge Protection feature

Introduction

Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft.

● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine

HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.

● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of

printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in

the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge.

Turning the feature o does not turn o protection for cartridges that are currently installed.

Both features are o by default. Follow these procedures to enable or disable them.

ENWW Congure the HP toner-cartridge-protection supply settings 33

Enable or disable the Cartridge Policy feature

The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).

●

Use the printer control panel to enable the Cartridge Policy feature

●

Use the printer control panel to disable the Cartridge Policy feature

●

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature

●

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature

NOTE: Enabling or disabling this feature might require entering an administrator password.

Check with your administrator to determine if an administrator password has been set. EWS passwords cannot be recovered.

Use the printer control panel to enable the Cartridge Policy feature

From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP cartridges to be used with the printer.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Supply Settings

3. Cartridge Policy

3. Use the arrow buttons to navigate to Authorized HP and then press the OK button to enable the feature.

Use the printer control panel to disable the Cartridge Policy feature

From the printer control panel, a network administrator can disable the Cartridge Policy feature. This removes the restriction that only genuine HP cartridges can be used.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Supply Settings

3. Cartridge Policy

3. Use the arrow buttons to select O, and then press OK to disable the feature.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature

From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP cartridges to be used with the printer.

1. Open the HP Embedded Web Server (EWS):

34 Chapter 3 Supplies, accessories, and parts ENWW

a. On the printer control panel, press the OK button to display the Home screen.

b. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

c. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's

IP address or host name.

d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select

the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click the Settings tab.

3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.

4. In the Cartridge Policy area, click the drop-down menu and select Authorized HP.

5. Click Apply to save the changes.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature

From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that only genuine HP cartridges can be used.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button to display the Home screen.

b. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

c. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's

IP address or host name.

d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select

the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click the Settings tab.

ENWW Congure the HP toner-cartridge-protection supply settings 35

3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.

4. In the Cartridge Policy area, click the drop-down menu and select O.

5. Click Apply to save the changes.

36 Chapter 3 Supplies, accessories, and parts ENWW

Enable or disable the Cartridge Protection feature

The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).

●

Use the printer control panel to enable the Cartridge Protection feature

●

Use the printer control panel to disable the Cartridge Protection feature

●

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature

●

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature

NOTE: Enabling or disabling this feature might require entering an administrator password.

Check with your administrator to determine if an administrator password has been set. EWS passwords cannot be recovered.

Use the printer control panel to enable the Cartridge Protection feature

From the printer control panel, a network administrator can enable the Cartridge Protection feature. This protects the cartridges associated with the printer from being stolen and used in other printers.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Supply Settings

3. Cartridge Protection

3. Select Protect Cartridges.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in

the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge.

Turning the feature o does not turn o protection for cartridges that are currently installed.

Use the printer control panel to disable the Cartridge Protection feature

From the printer control panel, a network administrator can disable the Cartridge Protection feature. This removes protection for any new cartridges installed in the printer.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Supply Settings

3. Cartridge Protection

3. Use the arrow buttons to select O, and then press the OK button to disable the feature.

ENWW Congure the HP toner-cartridge-protection supply settings 37

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature

From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges that are associated with the printer from being stolen and used in other printers.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button to display the Home screen.

b. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

c. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's

IP address or host name.

d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select

the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click the Settings tab.

3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.

4. In the Cartridge Protection area, click the drop-down menu and select On.

5. Click Apply to save the changes.

CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner cartridges installed in

the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge.

Turning the feature o does not turn o protection for cartridges that are currently installed.

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature

From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for any new cartridges installed in the printer.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button to display the Home screen.

b. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

38 Chapter 3 Supplies, accessories, and parts ENWW

c. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's

IP address or host name.

d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select

the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click the Settings tab.

3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.

4. In the Cartridge Protection area, click the drop-down menu and select O.

5. Click Apply to save the changes.

ENWW Congure the HP toner-cartridge-protection supply settings 39

Replace the toner cartridge

Replace the toner cartridge if you receive a message on the printer, or if you are have print quality problems.

●

Toner cartridge information

●

Remove and replace the cartridge

Toner cartridge information

Review details about ordering replacement toner cartridges.

The printer indicates when the toner-cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see the cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.

To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/

suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

CAUTION: Cartridges are for distribution and use within their designated region only; they will not work outside

of their designated region.

Table 3-4 Supplies

Item Description Cartridge number Part number

For use in North America and Latin America only

HP 58A Black Original LaserJet Toner Cartridge

M304 and M404 models only.

HP 58X High Yield Black Original LaserJet Toner Cartridge

M304 and M404 models only.

For use in Europe, Middle East, Russia, CIS, and Africa only

HP 59A Black Original LaserJet Toner Cartridge

M304 and M404 models only.

HP 59X High Yield Black Original LaserJet Toner Cartridge

M304 and M404 models only.

For use in Asia Pacic (except China and India) only

HP 76A Black Original LaserJet Toner Cartridge

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

Standard-capacity replacement black toner cartridge

58A CF258A

58X CF258X

59A CF259A

59X CF259X

76A CF276A

M304 and M404 models only.

40 Chapter 3 Supplies, accessories, and parts ENWW

Table 3-4 Supplies (continued)

Item Description Cartridge number Part number

HP 76X High Yield Black Original LaserJet Toner Cartridge

M304 and M404 models only.

For use in China and India only

HP 77A Black Original LaserJet Toner Cartridge

M305 and M405 models only.

HP 77X High Yield Black Original LaserJet Toner Cartridge

M305 and M405 models only.

High-capacity replacement black toner cartridge

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

76X CF276X

77A CF277A

77X CF277X

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For

more information, go to www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.

The following illustration shows the toner cartridge components.

Figure 3-1 Toner cartridge components

Number Description

1 Imaging drum

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

2 Memory chip

CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water

sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner cartridge box.

ENWW Replace the toner cartridge 41

Remove and replace the cartridge

Follow these steps to replace the toner cartridge.

Continue printing with the current cartridge until redistributing the toner by shaking the cartridge no longer yields acceptable print quality.

1. Press the front door release button.

2. Open the front door.

3. Remove the used toner cartridge from the printer.

42 Chapter 3 Supplies, accessories, and parts ENWW

4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.

5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for

recycling.

6. Hold both ends of the toner cartridge and rock it 5-6 times.

ENWW Replace the toner cartridge 43

7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is rmly

seated.

8. Close the front door.

44 Chapter 3 Supplies, accessories, and parts ENWW

4 Print

Print using the software, or print from a mobile device or USB ash drive.

●

Print tasks (Windows)

●

Print tasks (macOS)

●

Store print jobs on the printer to print later or print privately

●

Mobile printing

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 45

Print tasks (Windows)

Learn about common printing tasks for Windows users.

●

How to print (Windows)

●

Automatically print on both sides (Windows)

●

Manually print on both sides (Windows)

●

Print multiple pages per sheet (Windows)

●

Select the paper type (Windows)

●

Additional print tasks

How to print (Windows)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to

open the print driver.

NOTE:

● The name of the button varies for dierent software programs.

● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

● For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation

on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/ Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a paper size and type supported by the duplexer.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

46 Chapter 4 Print ENWW

NOTE:

● The name of the button varies for dierent software programs.

● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE:

● The name of the button varies for dierent software programs.

● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the rst side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

When you print from a software application using the Print option, you can select an option to print multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very large document and want to save paper.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE:

● The name of the button varies for dierent software programs.

● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

3. Click the Finishing tab.

ENWW Print tasks (Windows) 47

4. Select the number of pages per sheet from the Pages per sheet drop-down.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document

Properties dialog.

6. In the Print dialog, click Print to print the job.

Select the paper type (Windows)

When you print from a software application using the Print option, you can set the paper type you are using for your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print job, select that

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE:

● The name of the button varies for dierent software programs.

● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

3. Click the Paper/Quality tab.

specic paper type.

features when More settings is selected.

4. Select the option for the type of paper you are using, and then click OK.

5. Click OK to close the Document Properties dialog.

6. In the Print dialog, click Print to print the job.

Additional print tasks

Locate information on the Web for performing common printing tasks.

Go to www.hp.com/support/ljM304 or www.hp.com/support/ljM404.

Instructions are available for print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on dierent paper

● Print watermarks on a document

48 Chapter 4 Print ENWW

Print tasks (macOS)

Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per sheet.

●

How to print (macOS)

●

Automatically print on both sides (macOS)

●

Manually print on both sides (macOS)

●

Print multiple pages per sheet (macOS)

●

Select the paper type (macOS)

●

Additional print tasks

How to print (macOS)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for dierent software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a paper size and type supported by the duplexer.

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)

If your printer does not have an automatic duplexer installed, or you are using a paper size or type not supported by the duplexer, you can print on both sides of the paper using a manual process. You will need to reload the pages for the second side.

ENWW Print tasks (macOS) 49

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for dierent software programs.

4. Click the Manual Duplex check box, and select a binding option.

5. Go to the printer, and remove any blank paper that is in Tray 1.

6. Click the Print button.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input

tray.

8. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Border menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.

NOTE: The name of the item varies for dierent software programs.

4. Select from the Media & Quality or Paper/Quality options.

50 Chapter 4 Print ENWW

NOTE: This list contains the master set of options available. Some options are not available on all printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality: Select the resolution level for the print job.

● EconoMode: Select this option to conserve toner when printing drafts of documents.

5. Click the Print button.

Additional print tasks

Locate information on the Web for performing common printing tasks.

Go to www.hp.com/support/ljM304 or www.hp.com/support/ljM404.

Instructions are available for print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on dierent paper

● Print watermarks on a document

ENWW Print tasks (macOS) 51

Store print jobs on the printer to print later or print privately

Store print jobs in the printer memory for printing at a later time.

●

Introduction

●

Before beginning

●

Set up job storage

●

Disable or enable the job storage feature

●

Create a stored job (Windows)

●

Create a stored job (macOS)

●

Print a stored job

●

Delete a stored job

●

Information sent to printer for Job Accounting purposes

Introduction

The following information provides procedures for creating and printing documents that are stored on a USB ash drive. These jobs can be printed at a later time or printed privately.

NOTE: Job storage is not supported on the M404d or M405d models.

Before beginning

Review the requirements for using the job storage feature.

The job storage feature has the following requirements:

● A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB.

This USB storage device holds the job storage jobs sent to the printer. Removing this USB storage device from the printer disables the job storage feature.

● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.

Set up job storage

Set up job storage in the print driver, insert the storage media (USB ash drive) in the printer, and verify the feature is ready to use.

Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click Software and Drivers, and then follow the onscreen instructions to download the latest HP software.

When the print driver is installed, the Job Storage option is set to Automatic by default. The option is located as follows:

● Windows: Devices and Printers►Printer Properties►Device Settings

● macOS: Printers & Scanners►Options & Supplies

To complete Job Storage setup:

52 Chapter 4 Print ENWW

1. Locate the rear USB port.

On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding.

2. Insert the USB ash drive into the rear USB port.

Figure 4-1 Insert USB ash drive

A message displays on the control panel warning that the USB drive will be formatted. Select complete the procedure.

3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use.

From a software program, select the Print option, select your printer from the list of printers, and do the following:

● Windows: Select Properties or Preferences. Click the Job Storage tab.

If the Job Storage tab is not showing, activate it as follows:

From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-click on the printer name and click Printer Properties. Click the Device Settings tab, click on Job Storage, and then select Automatic. Click Apply and OK.

● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then click the Job Storage menu.

If the Job Storage menu is not showing, close the Print window and then reopen it to activate the menu.

Disable or enable the job storage feature

Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer. Enable the feature to make it available again.

OK to

1. Open the Printer Properties:

● Windows: From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-click on the printer and click Printer properties.

● macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners. Select the printer and click Options & Supplies.

2. Disable the Job Storage option as follows:

ENWW Store print jobs on the printer to print later or print privately 53

● Windows: Click the Device settings tab, click on Job Storage, and then select Disable.

● macOS: On the Options tab, clear the Job Storage check box.

To enable the feature, set the Job Storage option back to Automatic (Windows), or select the Job Storage check box (macOS).

Create a stored job (Windows)

Store jobs on the USB ash drive for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences.

NOTE:

● The name of the button varies for dierent software programs.

● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver

features when More settings is selected.

3. Click the Job Storage tab.

NOTE: If the Job Storage tab is not showing, follow the instructions in the "Disable or enable job storage

feature" section to activate the tab.

4. Select a Job Storage Mode option:

● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints immediately. Printing of the subsequent copies must be initiated from the device's front control panel. For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print when the job is retrieved. The job is deleted after all copies are printed.

● Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identication number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. The print job is deleted from memory after it prints.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later. The job is deleted manually or by the job retention schedule.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identication number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel. The job is deleted manually or by the job retention schedule.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job

name.

Select which option to use if another stored job already has that name:

54 Chapter 4 Print ENWW

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print

button to print the job.

Create a stored job (macOS)

Store jobs on the USB ash drive for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. Click Show Details or Copies & Pages, and then click the Job Storage menu.

NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage

feature" section to activate the menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints

immediately. Printing of the subsequent copies must be initiated from the device's front control panel. For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print when the job is retrieved. The job is deleted after all copies are printed.

● Personal Job: The job does not print until someone requests it at the printer control panel. If the job

has a personal identication number (PIN), provide the required PIN at the control panel. The print job is deleted from memory after it prints.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer

memory to print it again later. The job is deleted manually or by the job retention schedule.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a

personal identication number (PIN), the person who prints the job must provide the required PIN at the control panel. The job is deleted manually or by the job retention schedule.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job

name.

NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the

options below the Mode drop-down list to set up the saved job.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job

with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts them to enter this PIN.

7. Click the Print button to process the job.

ENWW Store print jobs on the printer to print later or print privately 55

Print a stored job

Print a job that is stored on a USB ash drive.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.

3. From the Job Folders list, use the arrow buttons to navigate to the name of the folder where the job is

stored, and then press OK.

4. Use the arrow buttons to navigate to the name of the job that you want to print, and then press OK.

If the job is private or encrypted, enter the PIN or password.

5. To adjust the number of copies, use the arrow buttons to navigate to the Copy option, and then press OK.

On the Copy screen, use the arrow buttons to select the number of copies and then press OK to save the setting.

6. Press OK again to print the job.

56 Chapter 4 Print ENWW

Delete a stored job

When a new job is stored on a USB ash drive, any previous jobs with the same user and job name are overwritten. If the memory on the USB ash drive is full, the following message displays on the printer control panel: The USB ash storage device is out of memory. Delete unused jobs, and then try again. Existing stored jobs must be deleted before additional print jobs can be stored.

●

Delete a job that is stored on the printer

Delete a job that is stored on a USB ash drive.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.

3. From the Job Folders list, navigate to and select the name of the folder where the job is stored, and then

press OK.

4. Navigate to and select the name of the job that you want to delete, and press OK.

If the job is private or encrypted, enter the PIN or password.

5. Use the arrow buttons to navigate to the Delete option and then press the OK button. Press OK again to

delete the job.

Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job originated that may be used for job accounting purposes, as determined by the Administrator of the printing device. This same information may also be stored with the job on the mass storage device (e.g., disk drive) of the printing device when using the job storage feature.

ENWW Store print jobs on the printer to print later or print privately 57

Mobile printing

Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device.

●

Introduction

●

Wi-Fi Direct printing (wireless models only)

●

HP ePrint via Email

●

AirPrint

●

Android embedded printing

Introduction

Review the following information about mobile printing.

To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/

LaserJetMobilePrinting.

58 Chapter 4 Print ENWW

Wi-Fi Direct printing (wireless models only)

Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet.

●

To turn on Wi-Fi Direct

●

Change the printer Wi-Fi Direct name

NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.

Use Wi-Fi Direct to print wirelessly from the following devices:

● Android mobile devices compatible with the Android embedded print solution

● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app

● Android mobile devices using the HP Smart app or the Android embedded print solution

● PC and Mac devices using the HP ePrint Software

● HP Roam

For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.

Wi-Fi Direct can be enabled or disabled from the printer control panel.

To turn on Wi-Fi Direct

To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.

Follow these steps to turn on Wi-Fi Direct from the printer control panel.

1. On the printer control panel, press the OK button to display the Home screen. Use the arrow buttons and

the OK button to navigate to and open the following menus:

1. Setup

2. Wi-Fi Direct

3. Wi-Fi Direct Status

2. If Wi-Fi Direct is set to O, press the right arrow button to turn it on, and then press OK to save the setting.

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to

provide each printer a unique Wi-Fi Direct name for easier printer identication when using Wi-Fi Direct printing.

To view the Wi-Fi Direct name on the printer control panel, press the OK button to display the Home screen, and then navigate to and open the following menus:

1. Setup

2. Wi-Fi Direct

3. Wi-Fi Direct Name

ENWW Mobile printing 59

Change the printer Wi-Fi Direct name

Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):

●

Step one: Open the HP Embedded Web Server

●

Step two: Change the Wi-Fi Direct name

Step one: Open the HP Embedded Web Server

Use the EWS to manage your printer from a computer instead of the printer control panel.

Your printer must be connected to an IP-based network before you can access the EWS.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

3. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP

address or host name.

4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select the

option to continue to the website. Accessing this website will not harm the computer.

Step two: Change the Wi-Fi Direct name

Use the following procedure to change the Wi-Fi Direct name.

1. On the EWS Home page, click the Network tab.

2. In the left navigation pane, click Wi-Fi Direct.

3. Under the Status eld, click Edit Settings.

4. In the Wi-Fi Direct Name eld, enter the new name, and then click Apply.

HP ePrint via Email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email-enabled device.

To use HP ePrint, the printer must meet these requirements:

● The printer must be connected to a wired or wireless network and have Internet access.

● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow these steps to enable HP Web Services and register with HP Connected:

60 Chapter 4 Print ENWW

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

3. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP

address or host name.

4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select the

option to continue to the website. Accessing this website will not harm the computer.

5. On the EWS Home page, click the Web Services tab.

6. In the Web Services Settings section, click Setup, click Continue, and then follow the onscreen instructions

to accept the terms of use.

The printer enables Web Services and then prints an information page. The information page contains the printer code that is necessary to register the printer at HP Connected.

AirPrint

7. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without having a print driver installed.

AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).

Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

● Mail

● Photos

● Safari

● iBooks

● Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to

www.hp.com/go/LaserJetMobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier

do not support USB connections.

ENWW Mobile printing 61

Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The printer must be connected to the same network (sub-net) as the Android device.

The print solution is built into the supported operating systems, so installing drivers or downloading software is not necessary.

For more information on how to use Android embedded printing and which Android devices are supported, go to

www.hp.com/go/LaserJetMobilePrinting.

62 Chapter 4 Print ENWW

5 Manage the printer

Utilize management tools, security and energy-conservation settings, and rmware updates for the printer.

●

Change the printer connection type (Windows)

●

Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS)

●

Congure IP network settings

●

Printer security features

●

Energy-conservation settings

●

HP Web Jetadmin

●

Update the rmware

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Change the printer connection type (Windows)

If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection.

To open Device Setup & Software, complete the following procedure:

1. Open the HP Printer Assistant.

● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer

name.

ENWW 63

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.

64 Chapter 5 Manage the printer ENWW

Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS)

Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.

●

Method one: Open the HP Embedded Web Server (EWS) from the software

●

Method two: Open the HP Embedded Web Server (EWS) from a web browser

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray congurations (paper types and sizes)

● View and print internal pages

● View and change network conguration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when the printer

is connected to a computer via USB. It is available only if a full installation was performed when the printer was installed on a computer. Depending on how the printer is connected, some features might not be available.

NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.

Method one: Open the HP Embedded Web Server (EWS) from the software

Use this method to open the EWS from the HP Printer Assistant software.

1. Open the HP Printer Assistant.

● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer

name.

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

2. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).

Method two: Open the HP Embedded Web Server (EWS) from a web browser

Use the EWS to manage your printer from a computer instead of the printer control panel.

Your printer must be connected to an IP-based network before you can access the EWS.

ENWW Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS) 65

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

3. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP

address or host name.

4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select the

option to continue to the website. Accessing this website will not harm the computer.

Table 5-1 HP Embedded Web Server tabs

Tab or section Description

Home tab

Provides printer, status, and conguration information.

● Sleep Mode: Congure the Sleep Mode settings.

● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps.

● Printer Update: Check for new printer updates.

● Estimated Cartridge Levels: View the status of the cartridges and the estimated cartridge

levels.

● Network Summary: View a summary of the printer's network settings.

● Print Quality Toolbox: Use maintenance tools to improve the print quality of your printouts.

●

Wireless Setup Wizard: Connect the printer to a wireless network.

● Wi-Fi Direct: View and edit Wi-Fi Direct settings.

● AirPrint: View and edit AirPrint settings.

● Printer Information: View general information about the printer.

● Administrator: Set up and manage advanced security and usage controls for the printer.

● Shutdown Mode: Congure Shutdown Mode settings.

● Usage Report: View detailed information about printer usage.

● Firewall: Set up and manage the printer's rewall.

● Printer Reports: View the reports available for the printer.

● Backup: Back up the printer settings into a password-encrypted le.

● Personalize: Add or remove features that display on the Home tab.

Copy/Print tab ● Change default print settings from your computer, such as the number of copies and print

quality.

Web Services tab ● Web Services Settings

66 Chapter 5 Manage the printer ENWW

Table 5-1 HP Embedded Web Server tabs (continued)

Tab or section Description

Network tab

(Network-connected printers only)

Provides the ability to change network settings from your computer.

Tools tab ● Product Information

● General

● Wired (802.3)

● Wireless (802.11)

● Wi-Fi Direct

● Bluetooth Smart

● AirPrint

● Google Cloud Print

● Internet Printing Protocol

● Security

● Advanced Settings

● Reports

● Utilities

● Backup and Restore

● Printer Restart

● Printer Updates

Settings tab ● Power Management

● Preferences

● Supplies

● Security

● Email Alerts

● Restore Defaults

● Firewall

ENWW Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS) 67

Congure IP network settings

Review the following information about conguring IP network settings.

●

Introduction

●

Printer sharing disclaimer

●

View or change network settings

●

Rename the printer on a network

●

Manually congure IPv4 TCP/IP parameters from the control panel

●

Link speed and duplex settings

Introduction

Use the information in the following sections to congure the printer network settings.

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers.

Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP conguration settings.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button to display the Home screen.

b. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

c. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's

IP address or host name.

d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select

the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click the Network tab to view network information. Change settings as needed.

68 Chapter 5 Manage the printer ENWW

Rename the printer on a network

Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely identied.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button to display the Home screen.

b. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

c. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's

IP address or host name.

d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select

the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click the Network tab.

3. In the left navigation pane, click General to expand the options, and then click Network Identication.

4. In the Host Name text eld, enter a name to uniquely identify this printer, and then click Apply to save the

changes.

Manually congure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. Ethernet Settings

4. IP Settings

5. Manual

3. Use the arrow buttons to enter the IP Address and then press OK.

4. Use the arrow buttons to enter the Subnet Mask and then press OK.

5. Use the arrow buttons to enter the Gateway and then press OK.

ENWW Congure IP network settings 69

Link speed and duplex settings

The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. If you need to make changes, use the printer control panel.

NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless networks.

NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,

router, or computer).

NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when

the printer is idle.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. Ethernet Settings

4. Link Speed

3. On the Link Speed menu, use the arrow buttons to navigate to and select one of the following options:

Setting Description

Automatic The print server automatically congures itself for

the highest link speed and communication mode allowed on the network.

10T Full 10 Mbps, full-duplex operation

10T Half 10 Mbps, half-duplex operation

100TX Full 100 Mbps, full-duplex operation

100TX Half 100 Mbps, half-duplex operation

1000T Full 1000 Mbps, full-duplex operation

4. Press the OK button to save the setting. The printer turns o and then on.

70 Chapter 5 Manage the printer ENWW

Printer security features

Review the following information about the printer security features.

●

Introduction

●

Assign or change the system password using the Embedded Web Server

Introduction

The printer includes several security features to restrict who has access to conguration settings, to secure data, and to prevent access to valuable hardware components.

Assign or change the system password using the Embedded Web Server

Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button to display the Home screen.

b. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Network Setup

3. General Settings

c. On the General Settings menu, select Show IP Address, and then select Yes to display the printer's IP

address or host name.

d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If a message displays in the web browser indicating that the website might not be safe, select

the option to continue to the website. Accessing this website will not harm the computer.

2. On the EWS Home page, click the Settings tab.

3. In the left navigation pane, click Security to expand the options, and then click General Security.

4. Enter a password.

5. Re-enter the password in the Conrm Password eld, and then click Apply.

NOTE: Make note of the password and store it in a safe place.

ENWW Printer security features 71

Energy-conservation settings

Learn about the energy-conservation settings that are available on your printer.

●

Introduction

●

Print with EconoMode

●

Set the Sleep Delay (Min.) setting

●

Set the Shutdown after Sleep (Hr.) setting

●

Set the Disable Shutdown setting

Introduction

The printer includes several economy features to conserve energy and supplies.

Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode check box.

Set the Sleep Delay (Min.) setting

Use the control panel menus to specify the amount of time the printer must be inactive before it goes into sleep mode.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Power Management

3. Sleep Delay (Min.)

3. Use the arrow buttons to select the number of minutes the printer must be inactive before it goes into

sleep mode, and then press the OK button to save the setting.

Set the Shutdown after Sleep (Hr.) setting

Use the control panel menus to specify the amount of time the printer must be inactive before it shuts down.

72 Chapter 5 Manage the printer ENWW

NOTE: After the printer shuts down, the power consumption is 1 watt or less.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Power Management

2. Shutdown after Sleep (Hr.)

3. Use the arrow buttons to select the number of hours the printer must be inactive before it shuts down, and

then press the

OK button to save the setting.

Set the Disable Shutdown setting

Use the control panel menus to disable the printer from shutting down after a period of inactivity.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Power Management

2. Disable Shutdown

3. Use the arrow buttons to select one of the following options:

● When ports are active: The printer will not shut down unless all ports are inactive. An active network

link or fax connection will prevent the printer from shutting down.

● Never: The printer will shut down after a period of inactivity as determined by the Shutdown after

Sleep (Hr.) setting.

NOTE: The default setting is When ports are active.

4. Press the OK button to save the setting.

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specic printer features. Go to

www.hp.com/go/webjetadmin for more information.

ENWW HP Web Jetadmin 73

Update the rmware

HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web Service apps will update automatically.

●

Method one: Update the rmware using the control panel

●

Method two: Update the rmware using the HP Printer Update utility

There are two supported methods to perform a rmware update on this printer. Use only one of the following methods to update the printer

Method one: Update the rmware using the control panel

Follow these steps to update the rmware using the printer control panel (for network-connected printers only). For USB-connected printers, skip to Method two.

1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet

connection.

NOTE: The printer must be connected to the internet to update the rmware via a network connection.

2. On the printer control panel, press the OK button to display the Home screen.

3. Use the arrow buttons and the OK button to navigate to and open the following menus:

rmware.

1. Setup

2. Printer Maintenance

3. Update Firmware

NOTE: If the Update Firmware option is not listed, use Method two.

4. If a rmware update is available, press the OK button to start the update process.

Method two: Update the rmware using the HP Printer Update utility

Follow these steps to manually download and install the HP Printer Update utility.

NOTE: This method is the only rmware update option available for printers connected to the computer via a

USB cable. This method also works for printers that are connected to a network.

NOTE: You must have a print driver installed in order to use this method.

1. Go to www.hp.com/go/support, click Software and Drivers, and then click Printer.

2. In the text eld, type the printer name, click Submit, and then click your printer model from the list of

search results.

3. In the Firmware section, locate the Firmware Update le.

4. Click Download, and then click Run.

74 Chapter 5 Manage the printer ENWW

5. When the HP Printer Update utility launches, select the printer that you wish to update, and then click

Update.

6. Follow the on-screen instructions to complete the installation, and then click the OK button to close the

utility.

ENWW Update the rmware 75

76 Chapter 5 Manage the printer ENWW

6 Solve problems

Troubleshoot problems with the printer. Locate additional resources for help and technical support.

●

Customer support

●

Restore the factory-set defaults

●

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

●

Printer does not pick up paper or misfeeds

●

Clear paper jams

●

Resolving print quality problems

●

Solve wired network problems

●

Solve wireless network problems

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Customer support

Find support contact options for your HP printer.

6-1 HP support options

Table

Support option Contact information

Get telephone support for your country/region

Have the printer name, serial number, date of purchase, and problem description ready

Country/region phone numbers are on the yer that was in the box with the printer or at www.hp.com/support.

ENWW 77

Table 6-1 HP support options (continued)

Support option Contact information

Get 24-hour Internet support, and download software utilities and drivers

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size.

To restore the printer to the factory-default settings, follow these steps.

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also

deletes any pages that are stored in the memory.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Printer Maintenance

3. Restore

www.hp.com/support/ljM304 or www.hp.com/support/ljM404

4. Restore Factory Defaults

The printer automatically restarts.

78 Chapter 6 Solve problems ENWW

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Understand the cartridge-related messages on the control panel and what actions to take.

●

Change the “Very Low” settings

●

Order supplies

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty on this supply has ended appears on the Supplies Status Page or the EWS.

ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 79

Change the “Very Low” settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.

●

Change the "Very Low" settings from the control panel

Determine how the printer will notify you about very low cartridge levels.

1. On the printer control panel, press the OK button to display the Home screen.

2. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Setup

2. Supply Settings

3. Black Cartridge

4. Very Low Setting

3. Select one of the following options:

● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.

● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner

cartridge. You can acknowledge the prompt and continue printing.

● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to

NOTE: The Low Threshold option allows you to dene the level of ink that is considered very low.

Order supplies

Order supplies and paper for your HP printer.

Table

6-2 Options for ordering supplies

Ordering options Contact information

Order supplies and paper www.hp.com/go/suresupply

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the

continue printing.

printer IP address or host name in the address/URL eld. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.

80 Chapter 6 Solve problems ENWW

Printer does not pick up paper or misfeeds

Review the following information about the printer not picking up paper or misfeeding paper.

●

Introduction

●

The printer does not pick up paper

●

The printer picks up multiple sheets of paper

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain

inside of the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

ENWW Printer does not pick up paper or misfeeds 81

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

The following image shows examples of the paper-size indentations in the trays. Most HP printers have markings similar to these.

Figure 6-1 Examples of size markings

82 Chapter 6 Solve problems ENWW

5. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in

unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-2 Technique for exing the paper stack

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,

and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with

warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth

in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

Figure 6-3 Roller locations for Tray 1 or the multipurpose tray

ENWW Printer does not pick up paper or misfeeds 83

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the

paper. Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by

holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-4 Technique for exing the paper stack

2. Use only paper that meets HP specications for this printer.

3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in

unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and ex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.

84 Chapter 6 Solve problems ENWW

5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,

remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.

Figure 6-5 Stack height markings

Figure 6-6 Tab for the paper stack

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray.

7. Make sure the printing environment is within recommended specications.

ENWW Printer does not pick up paper or misfeeds 85

Clear paper jams

Review the following information about clearing paper jams.

●

Introduction

●

Experiencing frequent or recurring paper jams?

●

Paper jam locations

●

Clear paper jams in Tray 1

●

Clear paper jams in Tray 2

●

Clear paper jams in Tray 3

●

Clear paper jams in the toner cartridge or fuser area

●

Clear paper jams in the output bin

●

Clear paper jams in the duplexer

Introduction

The following information includes instructions for clearing paper jams from the printer.

Experiencing frequent or recurring paper jams?

Follow the steps to solve problems with frequent paper jams. If the rst step does not resolve the problem continue with the next step until you have resolved the problem.

1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.

2. Check that the tray is congured for the correct paper size and type on the printer control panel. Adjust

paper settings if necessary.

a. Press the OK button to display the Home screen. Use the arrow buttons to navigate to Setup, and

then press the OK button again.

b. Use the arrow buttons and the OK button to navigate to and open the Paper setup menu.

c. Select the tray from the list.

d. Select Paper Type and then select the type of paper that is in the tray.

e. Select Paper Size and then select the size of paper that is in the tray.

3. Turn the printer o, wait 30 seconds, and then turn it on again.

4. Print a cleaning page to remove excess toner from inside the printer.

a. On the printer control panel, press the OK button to display the Home screen. Use the arrow buttons

to navigate to Setup, and then press the OK button again.

b. Use the arrow buttons and the OK button to navigate to and open the following menus:

86 Chapter 6 Solve problems ENWW

1. Printer Maintenance

2. Print Quality Tools

3. Cleaning Page

Press OK.

c. Load plain letter or A4 paper when you are prompted.

Wait until the process is complete. Discard the page that prints.

5. Print a conguration page to test the printer.

a. On the printer control panel, press the OK button to display the Home screen. Use the arrow buttons

to navigate to Setup, and then press the OK button again.

b. Use the arrow buttons and the OK button to navigate to and open the following menus:

1. Reports

2. Printer Conguration Report

If none of these steps resolves the problem, the printer might need service. Contact HP customer support.

Paper jam locations

Jams can occur in these locations.

Figure 6-7 Paper jam locations

Number Description

1 Output bin

2 Fuser area

3 Tray 3 (optional)

4 Tray 2

Duplexing area (remove Tray 2 for access)

5 Tray 1

6 Toner cartridge area (open the front door for access)

ENWW Clear paper jams 87

Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have

been printed.

Clear paper jams in Tray 1

Use the following procedure to clear paper jams in Tray 1.

▲ Slowly pull the jammed paper out of the printer.

Clear paper jams in Tray 2

Use the following procedure to check for paper in all possible jam locations related to Tray 2.

1. Remove the tray from the printer.

88 Chapter 6 Solve problems ENWW

2. Remove the paper from the tray, and discard any damaged paper.

3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch

the release and move the rear paper guide to the correct position. It should click into place.

4. Load the paper into the tray. Make sure that the stack is at at all four corners and that the top of the stack

is below the maximum-height indicators.

ENWW Clear paper jams 89

5. Reinsert and close the tray.

222

6. Press the front door release button.

7. Open the front door.

90 Chapter 6 Solve problems ENWW

Hewlett Packard W1A66A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Printer overview

Warning icons

Potential shock hazard

Open source license

Printer views

Printer front view

Printer back view

Control panel view

Supported operating systems

Mobile printing solutions

Printer dimensions

Operating environment range

Printer hardware setup and software installation

2 Paper trays

Introduction

Load paper to Tray 1

Introduction

Load Paper Tray 1

Tray 1 paper orientation

Load paper to Tray 2

Introduction

Load Paper Tray 2

Tray 2 paper orientation

Load paper to Tray 3

Introduction

Load Paper Tray 3 (optional)

Tray 3 paper orientation

Load and print envelopes

Introduction

Print envelopes

Envelope orientation

3 Supplies, accessories, and parts

Order supplies, accessories, and parts

Ordering

Supplies and accessories

Customer self-repair parts

Dynamic security

Introduction

Enable or disable the Cartridge Policy feature

Use the printer control panel to enable the Cartridge Policy feature

Use the printer control panel to disable the Cartridge Policy feature

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature

Enable or disable the Cartridge Protection feature

Use the printer control panel to enable the Cartridge Protection feature

Use the printer control panel to disable the Cartridge Protection feature

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature

Replace the toner cartridge

Toner cartridge information

Remove and replace the cartridge

4 Print

Print tasks (Windows)

How to print (Windows)

Automatically print on both sides (Windows)

Manually print on both sides (Windows)

Print multiple pages per sheet (Windows)

Select the paper type (Windows)

Additional print tasks

Print tasks (macOS)

How to print (macOS)

Automatically print on both sides (macOS)

Manually print on both sides (macOS)

Print multiple pages per sheet (macOS)

Select the paper type (macOS)

Additional print tasks

Store print jobs on the printer to print later or print privately

Introduction

Before beginning

Set up job storage

Disable or enable the job storage feature

Create a stored job (Windows)

Create a stored job (macOS)

Print a stored job

Delete a stored job

Delete a job that is stored on the printer