Data sheet
HP Device as a Service
Analytics and Proactive Management
Service benefits
• Manage device fleets and optimize
performance
• Address potential issues before they
become real problems
Service functions
• Insightful, actionable analytics and
reports
• Enterprise-ready security
• Endpoint management by
HP Service Experts
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Service overview
Whether it’s deploying new technology or making updates to existing solutions,
IT managers have more work than they can do. Often, as resources become strained,
the amount of downtime for end users grows longer.
HP Device as a Service (DaaS) addresses this problem with Analytics and Proactive
Management, a premium service experience that provides actionable analytics
and fleet insights. Predictive analytics help you boost productivity by optimizing
uptime for devices. Frequent reporting and a consolidated dashboard help you track
hardware and software inventory and monitor device health.
You can leave the securing, monitoring, and management of your multi-OS devices
in the capable hands of our HP Service Experts, who use industry-leading technology
tools to help proactively anticipate problems and fix them before they even occur—
freeing up your IT staff to focus on more pressing issues.
The Analytics and Proactive Management capability is included in HP DaaS Standard,
Enhanced, and Premium plans, and DaaS for Apple.
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Data sheet | Analytics and Proactive Management
Features and specifications
Description
CUSTOMER-ACCESSIBLE FEATURES
Bulk device enrollment3
Enable large-scale enrollment of devices and users; automated processes enable
devices to be associated with the user’s account.
Inventory and health monitoring4
Device and application inventory as well as monitoring device health, including
CPU utilization, crashes, and blue screen errors.
Dashboard with analytics and reports
Detailed device and software inventory, system health, and proactive
incident notifications.
Security monitoring, incidents
Monitoring and alerts for devices that are non-compliant with company security
standards, including encryption, firewall, and antivirus.
End-user self-help
Easy access to Windows system repair and diagnostic utilities for commonly encountered
problems, plus the ability to request remote assistance from the same interface.
PROVIDED BY HP SERVICE EXPERTS
Monitoring and management by HP Service Experts
An experienced service professional does the monitoring and proactive
management for you.
Predictive analytics
HP Service Experts use cutting-edge analytics to identify systems at risk for disk, battery,
or full-system thermal failure so action can be taken before a problem occurs.
Device find/lock/wipe
HP Service Experts can attempt to find a lost or stolen device on a map, and lock or
wipe it remotely, keeping data secure.5,6
Security configuration settings
HP Service Experts implement security policy settings and enforce them
to ensure compliance.
Automatic parts replacement7
HP will inform you and automatically initiate the replacement process for batteries or hard
drives to ensure your fleet runs smoothly.
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Standard
plan
Enhanced
plan
Premium
plan
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inventory only
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DaaS for
Apple plan
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Device HW
Windows OS patch management
HP Service Experts can configure Windows Update settings on PC devices.
Device encryption settings
HP Service Experts can enforce encryption policy on managed devices.
Application deployment
HP Service Experts will deploy curated catalogs of applications to managed devices.
Windows information protection
HP Service Experts will enforce encryption policies for sensitive company documents on
client devices.
Windows password recovery
HP Service Experts will reset a forgotten local machine user account password on
Windows notebooks, PCs, and tablets.
Application whitelisting and blacklisting
HP Service Experts implement policies to control which apps are enabled
on managed devices.
Remote assistance
HP Service Experts can remotely connect to and troubleshoot Windows devices for you.
Wi-Fi provisioning
HP Service Experts will grant and revoke access to a wireless network for managed
devices without exposing credentials to users.
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Data sheet | Analytics and Proactive Management
Delivery specifications
• HP Service Experts are available in the following regions:
– United States: Monday through Friday (excluding HP holidays)
from 6:00 a.m. to 6:00 p.m. MT.
– Europe, Middle East, Africa: Monday through Friday (excluding HP holidays)
from 8:00 a.m. to 6:00 p.m. CET.
– Asia Pacific, Japan: English and Chinese languages are supported 24 hours a day,
7 days a week; Japanese is supported 8:00 a.m. to 8:00 p.m. China Standard Time,
7 days a week (excluding HP holidays).
• Devices managed by HP DaaS will have a software agent installed to collect asset and
event information related to the device. User-sensitive data including credentials,
files, content, and personal data will not be captured. Collected data will be stored in
a secure cloud repository.
• HP Service Experts provide proactive support to resolve potential issues before they
develop into actual problems, as well as technical assistance via email.
• On request, HP Service Experts will add or remove managed users, devices, and
applications, generate reports, and attempt to remotely locate or erase data from
missing or stolen devices.
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Customer responsibilities
• Establish an HP DaaS account with an HP sales representative or DaaS reseller.
• Install Analytics and Proactive Management software on your DaaS managed devices.
• Request the addition or removal of managed devices and users.
• Request the deployment or removal of business applications.
• Review hardware, software, and other reports, and work with HP Service Experts to
take action if necessary.
• Perform basic troubleshooting and triage for common end-user support issues
before escalating to HP support.
• Request device location or data deletion on devices that are reported missing or
• Assist with compliance with all software licensing agreements.
• Renew, change, or cancel the HP DaaS account on schedule.
stolen.
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Service limitations
• Analytics and Proactive Management does not include any form of Accidental
Damage Protection support or onsite service-level agreement (SLA), however, these
can be purchased separately and included in the HP DaaS solution.
Data sheet | Analytics and Proactive Management
Coverage
Analytics and Proactive Management provides easy management for multiple device
types and operating systems, including:
• Apple® computers with OS X® or higher and iPad® and iPhone® mobile digital devices
with iOS 10 or higher.
• PCs including desktops and notebooks running Windows 7 Service Pack 1 (SP1),
Windows 8.1, or Windows 10.
• Tablets running Android™ 4.4 or higher, Windows 8.1, or Windows 10 Mobile.
• Smartphones running Android™ 4.4 or higher, or Windows 10 Mobile.
Terms and conditions
See HP DaaS, Analytics and Proactive Management Care Pack terms and conditions.
This service can also be ordered as part of an HP DaaS custom solution agreement.
The SLA provided by your HP DaaS reseller or HP sales representative will include the
terms and conditions of that agreement.
For more information
To learn more, contact your local HP DaaS reseller or HP sales representative, or visit
our website at hp.com/go/DaaS.
Sign up for updates
hp.com/go/getupdated
1. HP DaaS plans and/or included components may vary by region or by authorized HP DaaS service partner. Please contact your local HP representative or authorized DaaS partner for
specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to customer at time of purchase. Customer may have
additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP limited warranty provided with
your HP product. 2. HP managed service for unified device management available with HP DaaS Enhanced or Premium plans only. 3. Supports Apple computers with OS X or higher; iPad
and iPhone mobile digital devices with iOS 10 or higher; Windows PCs running Windows 7 Service Pack 1, Windows 8.1, or higher; tablets running Android 4.4 or higher, Windows 8.1, or
Windows 10 Mobile; and smartphones running Android 4.4 or higher or Windows 10 Mobile. Over-the-air (OTA) device enrollment available for iOS devices enrolled in the DEP program only.
4. Device health monitoring not available on Windows 10 Mobile operating system devices. 5. Security Policy and Enforcement and Find, Lock, Wipe available on Enhanced or Premium HP
DaaS plans only. 6. Remote find, lock, and wipe functionality requires the device to be powered on and have Internet access. 7. Automatic part replacement available for HP manufactured
devices only. 8. Apple devices are automatically encrypted by the operating system. 9. Data is protected using SSL during data transfer from the device client to the web server. The data
can only be accessed through the HP DaaS Webserver.
© Copyright 2018 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein. Apple, iPad, iPhone, and OS X are trademarks of Apple Inc., registered in the U.S. and other
countries. Android is a trademark of Google Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.
4AA7-0368EEE, February 2018, Rev.1
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