Hewlett Packard U9LA0E Product Data Sheet
Data sheet
HP Device as a Service
Analytics and Proactive Management
Service benefits
• Manage device fleets and optimize
performance
• Address potential issues before they
become real problems
Service functions
• Insightful, actionable analytics and
reports
• Enterprise-ready security
• Endpoint management by
HP Service Experts
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Service overview
Whether it’s deploying new technology or making updates to existing solutions,
IT managers have more work than they can do. Often, as resources become strained,
the amount of downtime for end users grows longer.
HP Device as a Service (DaaS) addresses this problem with Analytics and Proactive
Management, a premium service experience that provides actionable analytics
and fleet insights. Predictive analytics help you boost productivity by optimizing
uptime for devices. Frequent reporting and a consolidated dashboard help you track
hardware and software inventory and monitor device health.
You can leave the securing, monitoring, and management of your multi-OS devices
in the capable hands of our HP Service Experts, who use industry-leading technology
tools to help proactively anticipate problems and fix them before they even occur—
freeing up your IT staff to focus on more pressing issues.
The Analytics and Proactive Management capability is included in HP DaaS Standard,
Enhanced, and Premium plans, and DaaS for Apple.
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Data sheet | Analytics and Proactive Management
Features and specifications
Description
CUSTOMER-ACCESSIBLE FEATURES
Bulk device enrollment3
Enable large-scale enrollment of devices and users; automated processes enable
devices to be associated with the user’s account.
Inventory and health monitoring4
Device and application inventory as well as monitoring device health, including
CPU utilization, crashes, and blue screen errors.
Dashboard with analytics and reports
Detailed device and software inventory, system health, and proactive
incident notifications.
Security monitoring, incidents
Monitoring and alerts for devices that are non-compliant with company security
standards, including encryption, firewall, and antivirus.
End-user self-help
Easy access to Windows system repair and diagnostic utilities for commonly encountered
problems, plus the ability to request remote assistance from the same interface.
PROVIDED BY HP SERVICE EXPERTS
Monitoring and management by HP Service Experts
An experienced service professional does the monitoring and proactive
management for you.
Predictive analytics
HP Service Experts use cutting-edge analytics to identify systems at risk for disk, battery,
or full-system thermal failure so action can be taken before a problem occurs.
Device find/lock/wipe
HP Service Experts can attempt to find a lost or stolen device on a map, and lock or
wipe it remotely, keeping data secure.5,6
Security configuration settings
HP Service Experts implement security policy settings and enforce them
to ensure compliance.
Automatic parts replacement7
HP will inform you and automatically initiate the replacement process for batteries or hard
drives to ensure your fleet runs smoothly.
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Standard
plan
Enhanced
plan
Premium
plan
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inventory only
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DaaS for
Apple plan
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Device HW
Windows OS patch management
HP Service Experts can configure Windows Update settings on PC devices.
Device encryption settings
HP Service Experts can enforce encryption policy on managed devices.
Application deployment
HP Service Experts will deploy curated catalogs of applications to managed devices.
Windows information protection
HP Service Experts will enforce encryption policies for sensitive company documents on
client devices.
Windows password recovery
HP Service Experts will reset a forgotten local machine user account password on
Windows notebooks, PCs, and tablets.
Application whitelisting and blacklisting
HP Service Experts implement policies to control which apps are enabled
on managed devices.
Remote assistance
HP Service Experts can remotely connect to and troubleshoot Windows devices for you.
Wi-Fi provisioning
HP Service Experts will grant and revoke access to a wireless network for managed
devices without exposing credentials to users.
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