Data sheet
HP Computrace Support Service
HP Care Pack services
Service benets
Risk assessment
This service enables you to monitor device
activity and status, and receive alerts if pre-
dened conditions occur. Examples include
non-compliant device location, the status of
complementary security technologies such as
encryption and anti-malware, o-line device
control, blacklisted applications, rogue
employees and so on.
Lifecycle security
The service will apply a layer of security across
the entire lifecycle of each device and receive
alerts if pre-dened conditions occur. Examples
include securing new devices in transit and
validating end users, hardware/software
inventories, blacklisted applications, certied
end-of-life data delete protocols and so on.
Risk response
You can invoke security commands and other
measures remotely to avoid a signicant security
incident. Examples include end-user messaging,
locking a device until its status is conrmed,
denitive proof that endpoint data and corporate
networks were not accessed while a device was
at risk, remote retrieval and deletion of endpoint
data, chain of custody, internal investigations
and so on.
Service overview
The strategic global relationship of Absolute Software and HP Care Pack services provides
HP customers with world-class hardware technology and endpoint security and
management for their devices.
Absolute Software is the industry standard in persistent endpoint security and management
for computers, laptops, tablets and smartphones – and the data they contain. Absolute
Software, a leader in device security and management tracking for more than 20 years, has
over 30,000 commercial customers worldwide. Absolute Computrace provides organisations
with actionable intelligence to prove compliance and deliver comprehensive visibility and
control over all of their devices and data, anywhere, anytime.
HP oers multiple service levels of Computrace products to meet your business needs.
Not all service levels are available in all countries and regions.
Table 1. Computrace products and features
Asset
administration
Computrace
Complete
Computrace
One
Computrace
Data Protection
• • • • • •
• • • • •
1
•
Basic*
Computrace
Data Protection
Computrace
Mobile Basic**
Computrace
Mobile Standard
Computrace
Absolute Track
• • •
• • •
• • • • •
• •
Computrace
Mobile Theft
Management
1
•
Standard**
Computrace
Mobile Theft
Management
1
•
Premium**
* Computrace Data Protection Basic is available only on the following products: HP ProBook 11 EE, H P Pro Tablet 10
EE and HP Pro Slate 10 EE. For f urther information, contac t: HPSchoolPack@absolute.com
** Computr ace Mobile Th eft Management Standard and Premium are ser vices available for North Americ a education
customers, and only on Chromebook, iPad and iPad mini products.
*** The optional subscription serv ice of Absolute Recovery Guarantee is a limited warranty.
Cert ain conditions apply. For full det ails visit: absolute.com/company/legal/agreements/computrace-agreement.
If Data D elete is utilised, t he Recovery Guarantee payment is nul l and void. In order to use the Data Delete service,
customers must rst sign a Pre-Autho risation Agreement and either create a P IN or purchase one or more RSA
SecurID tokens from Absolute Software.
For additional information, contact: absolute.com/en/support/absolute-computrace
Data an d
device security Geotechnology
•
2
2
Endpoint
forensics
• •
• •
Thef t
recovery
3
3
3
***
Serv ice
guarantee
•
1
Does not include software asset reporting
2
Does not provide geo-fencing capabilities
3
Provides basic theft recovery services only
Data sheet | HP Co mputrace Suppor t Service
Persistence technology
HP devices have Persistence technology embedded in their rmware. Once activated,
Persistence triggers an automated re-installation process if the software client is removed
from a device. The software client re-installs even if the rmware is ashed, the device is
re-imaged, the hard drive is replaced, or a tablet or smartphone is wiped clean to its factory
settings. No other technology can do this. This level of persistence provides HP customers
with the means to secure each device and the sensitive data it contains – and, in the event of
theft, to recover the device. For a complete listing of HP devices with Persistence technology
embedded in the rmware, visit: absolute.com/hp
Specications
Table 2. Service features
Feature Delivery specications
Capability overview Depending on the HP Computrace Support Service purchased, the following
features may apply:
Asset administration Using a cloud-based interface, customers can manage their entire
deployment (desktops, laptops and ultra-portable devices) whether
the devices are on or o the network. With this feature, users can:
• Collect incredibly accurate and comprehensive information from
each device
• Create customised policies and alerts to receive notication when
a change is detected
Asset information includes user identication, physical location,
hardware and software, antivirus and encryption status, and
hundreds of other datapoints.
Data and device security If the device is not secure, then the data it contains is at risk. Absolute
Computrace allows IT to remotely engage with the device so that data
can be safeguarded or removed:
• Remotely delete sensitive data on at-risk computers
• Produce an audit log of the deleted les to prove compliance
• Freeze a device and send a message to the user – even if the device
is o line
• Remotely retrieve les from a device regardless of user or location
• Monitor the status of encryption on each endpoint
Geotechnology The physical location of a device can often predict if it is secure or at risk,
so knowing where it is (and where it’s been) can be an important factor
within a governance, risk management and compliance (GRC) policy:
• Track assets on an Internet map, including current and historical locations
• Build geo-fences and receive an alert if a device strays from this space
• Investigate and determine a device’s status based on its physical location
Endpoint forensics The ability to understand why and how something happened is critical,
especially when proving chain of custody or when criminal activity is
suspected. The Absolute Investigations team can:
• Forensically mine a stolen computer regardless of its location
• Use key captures, registry and le scanning, geo-location and other
investigative techniques to understand how and why a device
was breached
• Determine who has the device, what they’re doing with it and whether any
data was accessed
Theft recovery At an HP customer’s request, the Absolute Investigations and Recovery
Services team will work closely with local police to recover a stolen device.
We successfully recover thousands of devices each year.
Service Guarantee
A Service Guarantee is a warranty, not an insurance policy. The Ser vice
Guarantee period will commence on the theft report date and will end after
60 days. Providing customers meet all eligibility criteria, they will receive an
email including a Submission Form after the Service Guarantee period. This
form, along with any other requested documentation, must be returned to
Absolute Software and payment made within 30 days of receipt.
For more information, visit: absolute.com/service-guarantee
22
Data sheet | HP Co mputrace Suppor t Service
Customer responsibilities
Product and factory installation info
The Customer must register the covered hardware and HP Care Pack service immediately
after purchase, using the registration instructions provided by HP.
In addition, to be eligible for HP Computrace support services, the Customer must work with
Absolute to install the necessary software on the required Customer’s device. None of the
services can be provided until the Computrace Agent is installed. The Customer will receive
a welcome email from Absolute (fulllment@absolute.com) with instructions on how to
download and install the Computrace Agent.
Another option is have HP pre-install Computrace on devices before deployment via factory
installation. The Customer should contact an HP sales representative for more information.
The Computrace Agent must be installed by the Customer before the service can be
activated. In order to use security features such as Geotechnology and Data Delete, the
Customer must rst sign a pre-authorisation agreement and follow other instructions.
For additional information regarding customer responsibility, service limitations and other
terms, please visit the Absolute Software Service Agreement page: absolute.com/en/about/
legal/agreements
Support
Absolute Software is committed to providing you with world-class support. Find solutions
and help for your Absolute products from the Absolute online support resources page:
absolute.com/en/support/absolute-computrace
Absolute Investigations
Absolute Software customers that engage with the Absolute Investigations team are able to
adjust their infrastructure and immediately remove points of weakness, reducing the risk to
the organisation and precluding corporate liability.
The Absolute Investigations team provides condential insight and resolution to a range of
business concerns, including:
• Investigation and recovery of stolen computers
• Internal criminal activity
• Corporate non-compliance
• Business issues relating to governance, risk and compliance
To learn more, download the Absolute Investigations data sheet: absolute.com/en/
resources/datasheets/absolute-investigations
Service limitations
The various service oers provided by HP and delivered by Absolute Software are not
available in all regions and/or countries. Contact a local HP sales representative for
availability information.
3
Data sheet | HP Co mputrace Suppor t Service
Coverage
Table 3. Computrace product coverage by geographic region
Type of Care Pack
service sold
Computrace
Complete
Computrace
One
Computrace
Data Protection Basic*
Computrace
Data Protection
Computrace
Mobile Basic*
Computrace
Mobile Standard
Computrace
Absolute Track
Computrace Mobile
Theft Management
Standard**
Computrace Mobile
Theft Management
Premium**
* Avail able on HP ProBook 11 EE, HP Pro Tablet 10 EE and HP Pro Slate EE.
** Computr ace Mobile Th eft Management Standard is a ser vice available in North America on ly.
Order ing information: For more infor mation or to order this service, co ntact a local HP sales representative.
For more infor mation on HP Services, contac t any of our worldwide sales oces or visit o ur website:
hp.com/go/carepack
U.S.
Americas
Puerto
Rico Canada
• • •
• • • • • •
• • • • • •
• • • • • •
• • • • • •
• • • • •
• •
• •
Latin
America EMEA APJ
• • •
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For more information
For more information on HP Services, contact any of our worldwide sales oces or
visit our website:
hp.com/go/carepack
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© Copyr ight 2016 HP Development Company, L.P. The inform ation contained herein is subject to change wi thout notice. The only warranti es for
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