Hewlett Packard U3477E, H5478A, U4QB3E Brochure

Solution brief

Increase eiciencies. Reducedowntime.

HP Onsite Preventive Maintenance Services for Printers

Maximum three kits replaced within three-year,

four in four‑yea r and ve in ve ‑year Care Packs

Today’s businesses rely on the speed and efficiency of HP LaserJets. To help protect your printer investment, reduce downtime and increase efficiency,

HPprovides hardware services that

include preventive maintenance.

These HP Care Pack Services were created for customers who want quick hardware repairs and maintenance kit replacements for their printers. The service is not regularly scheduled but is triggered when printers display an alert or when the printer page count reaches the kit’s yields.

Take advantage of convenient on-site support

HP is committed to providing a professional repair and maintenance service for your printing and imaging equipment. In addition to on-site repairs, this new service provides

proactive notications when maintenance

kits need replacement and when a printer health check is required.

During these on-site visits, the preventive-maintenance procedure and kit replacement is performed along with basic

printer cleaning and specic visual checks,

which include checking rollers in the paper path, and fuser and roller status.

Enjoy total peace of mind

Simple to manage: preventive maintenance through kit replacement and repair support are included in the same Care Pack Service. With our preventive maintenance, you can:

• Increase productivity and uptime

• Take advantage of convenient on-

sitesupport

• Preserve the life of the printer and maintain high print quality due to properly performed maintenance

• Increase return on your printer investment

and improve cost‑eectiveness of your highly trained in‑house sta, whowill

no longer have to spend time on

printermaintenance

• Reduce the risk of unbudgeted repair and maintenance costs. With this service, replacement of maintenance kits during a three-year period will typically cost less than the price you pay for one intervention

• Rest assured that your printer will be serviced in a professional manner, with high quality standards

Solution brief | HP On-Site Preventive Maintenance C are Pack

Protect your investment

Preventive maintenance through kit replacement and on-site hardware support is the insurance you need to protect your investment. Your printer is covered for:

• From three to ve years of xed‑cost hardware support, with next-business-day response to repair your HP LaserJet printer. HP provides all labour, parts , travel and materials necessary to maintain a working printer. For technical issues that cannot be resolved remotely, a technician will arrive on site the next business day after you call to schedule service

• Replacement of fuser, transfer, cleaning kits or ADF maintenance kits when an alert is displayed by the printer during a period of three years. This alert advises if your maintenance count is within 10 per cent of the kit replacement cycle

• The intervention is triggered by the printer alert or the page count. HP then schedules an appointment to replace the kit. At the same time, the printer is cleaned, and

specic checks designed to maintain print

quality are carried out. HP provides all maintenance components

Aordable HP Quality

HP has long recognised that dierent users and businesses require dierent levels of support. This is why we oer a complete range of exible support programmes

designed to meet the varying needs of

home users, general oices or server

centres with mission-critical data.

Enjoy HP exibility

Often, dierent types and levels of

technology products exist within each business. HP Care Pack Services, including

preventive maintenance, reect this reality

and continue our commitment to match every support need with an appropriate level of service.

For more information

Your HP representative or HP authorised reseller can provide you with complete information about each HP Care Pack, including preventive maintenance and the complete range of HP Care Pack Service

options. You can also nd more information

at: hp.com/go/cpc

Easy to use

Receiving on-site hardware support or preventive maintenance is fast and easy. When a problem or failure occurs, simply call your technical support contact.

HP then provides technical assistance and helps you resolve the problem. If the issue or failure cannot be resolved remotely, or if replacement of a maintenance kit is indicated by the alert on your printer,

yourHP technical support representative

will schedule an on-site visit.

The preventive-maintenance procedure is then performed along with printer cleaning

and specic visual checks.

Ordering information

Talk to your preferred reseller about the

range of three‑to‑ve‑year service levels

on our mid-range and high-range mono, colour and multi-function devices.

hp.com/go/getupdated

© Copyr ight 2014 Hewlet t-Pac kard Development Comp any, L.P. The informati on contained here in is subjec t to change withou t notice. The o nly warranties fo r HP prod ucts and services are set forth in the ex press warr anty statement s accompany ing such pro ducts and s ervices . Nothing herein sh ould be const rued as const ituting an a dditiona l warrant y. HP shall not be l iable for tec hnical or editor ial errors o r omissions conta ined herein.

4AA 3-5242EEW, Apri l 2014

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