Page 1
Maintenance and Service
Guide
HP Compaq tc1100 Tablet PC
Document Part Number: 335572-004
October 2005
This guide is a troubleshooting reference used for maintaining
and servicing the tablet PC. It provides comprehensive
information on identifying tablet PC features, components, and
spare parts, troubleshooting tablet PC problems, and performing
tablet PC disassembly procedures.
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© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq tc1100 Tablet PC
Fourth Edition October 2005
First Edition February 2004
Document Part Number: 335572-004
Page 3
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 Tablet PC External Components. . . . . . . . . . . . . . . . 1–6
1.5 Keyboard Components . . . . . . . . . . . . . . . . . . . . . . 1–20
1.6 HP Tablet PC Docking Station Components . . . . . 1–24
1.7 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–28
2 Troubleshooting
2.1 Setup and Diagnostics Utilities . . . . . . . . . . . . . . . . . 2–1
Selecting Setup or HP Diagnostics . . . . . . . . . . . . . . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Using HP Diagnostics for Windows . . . . . . . . . . . . . 2–8
Obtaining, Saving, or Printing
Configuration Information . . . . . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving or Printing Diagnostic Test
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Maintenance and Service Guide iii
Page 4
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 HP Compaq Tablet PC System Major Components . 3–2
3.3 Miscellaneous Cable Kit Components . . . . . . . . . . . 3–8
3.4 Miscellaneous Plastics/Hardware Kit Components . 3–9
3.5 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.6 Optional HP Tablet PC Docking Station . . . . . . . . 3–11
3.7 HP Tablet PC Docking Station Components . . . . . 3–12
3.8 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.9 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–15
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Equipment . . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
iv Maintenance and Service Guide
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5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Tablet PC for Disassembly . . . . . . . . . 5–4
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.4 Real-Time Clock Battery . . . . . . . . . . . . . . . . . . . . 5–13
5.5 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.6 Display Panel Assembly . . . . . . . . . . . . . . . . . . . . . 5–17
5.7 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.8 Fan and Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.9 Optional HP Tablet PC Docking Station . . . . . . . . 5–38
Contents
Maintenance and Service Guide v
Page 6
Contents
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
D Display Component Recycling
Index
vi Maintenance and Service Guide
Page 7
1
Product Description
Depending on model, the HP Compaq tc1100 Tablet PC offers a
1.1-GHz Intel® Pentium® M or 900-MHz Ultra Low Voltage
Intel Celeron® M processor with 512-KB cache, a 10.4-inch
color TFT XGA display, up to 2 GB of 333-MHz DDR SDRAM,
and NVIDIA GeForce4 420 Go 4X AGP graphics with 32 MB of
video DDR SDRAM.
The primary pointing device on the tablet PC is the tablet PC pen.
Handwriting recognition software is available in
Microsoft® Windows® XP Tablet PC Edition 2005, the
operating system installed on the tablet PC.
HP Compaq tc1100 Tablet PC
Maintenance and Service Guide 1–1
Page 8
Product Description
The optional keyboard is slightly smaller than a full-size
notebook keyboard and it provides 101 data entry keys, cursor
control keys, and a pointing stick device.
The optional HP Tablet PC Docking Station (not shown) provides
access to a MultiBay and a variety of connectors.
HP Compaq tc1100 Tablet PC with Optional Keyboard
1.1 Features
■ 1.2-, 1.1-, or 1.0-GHz Intel Pentium M processor
– or –
■ 900- or 800-MHz Ultra Low Voltage Mobile Intel Celeron M
processor with 512-KB integrated cache, depending on
model
■ NVIDIA GeForce4 420 Go 4X AGP graphics controller with
32-MB SDRAM
■ 1.0-GB, 768-MB, 512-MB, or 256-MB high-performance
DDR SDRAM, expandable to 2 GB, depending on model
1–2 Maintenance and Service Guide
Page 9
Product Description
■ Microsoft Windows XP Tablet PC Edition 2005
■ 10.4-inch XGA (1024 × 768) TFT display with over
16.7 million colors
■ Keyboard with pointing stick device
■ Integrated communication—one of the following:
❏ Type III Mini PCI 56Kbps, v.90/high-speed 56K modem,
wireless LAN 802.11b, and 10/100 network interface card
(NIC)
❏ Type III Mini PCI 56Kbps, v.90/high-speed 56K modem
and 10/100 network interface card (NIC)
■ Integrated Bluetooth® on select models only
■ One Type III PC Card slot with support for both 32-bit
(CardBus) and 16-bit PC Cards
■ One Secure Digital (SD) Memory Card slot
■ External 65 W AC adapter with power cord
■ Six-cell, 11.1 V, 3.6-Ah Li-Ion battery pack
■ 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by
tablet PC model
■ Support for the following drives through the MultiBay
(with optional External MultiBay or docking station):
❏ 1.44-MB diskette drive
❏ 24X Max CD-ROM drive
❏ 8X Max CD-RW drive
❏ 8X Max DVD-ROM drive
❏ 8X Max DVD/CD-RW Combo Drive
❏ 80-, 60-, 40-, or 30-GB hard drive
Maintenance and Service Guide 1–3
Page 10
Product Description
■ Support for the following connectors on the tablet PC:
❏ RJ-45 (network)
❏ RJ-11 (modem)
❏ Universal Serial Bus
❏ External monitor
❏ AC power
❏ Stereo audio-out (headphone)
❏ Mono microphone
❏ External MultiBay
❏ Keyboard
❏ Docking station
■ Support for the following connectors on the optional
Docking Station:
❏ External MultiBay
❏ RJ-45 (network)
❏ USB
❏ External monitor
❏ AC power
❏ Stereo audio-out (headphone)
1–4 Maintenance and Service Guide
Page 11
1.2 Clearing a Password
If the tablet PC has an unknown setup or power-on password,
follow these steps to clear the password. These steps do not clear
the drivelock password.
1. Remove the battery pack and Mini PCI communications
memory module slot cover. Refer to Section 5.3, “Preparing
the Tablet PC for Disassembly,” for more information.
2. Remove the RTC battery (refer to Section 5.4, “Real-Time
Clock Battery”).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the tablet PC.
Do not reinsert the battery pack at this time.
5. Connect AC power to the tablet PC.
6. Turn on the tablet PC.
All setup and power-on passwords have been cleared.
1.3 Power Management
Product Description
The tablet PC comes with power management features that
extend battery operating time and conserve power. The tablet PC
supports the following power management features:
■ Standby
■ Hibernation
■ User customization of settings
■ Smart battery that provides an accurate battery power gauge
■ Battery calibration
■ Power/standby button
■ Advanced Configuration and Power Interface (ACPI)
compliance
Maintenance and Service Guide 1–5
Page 12
Product Description
1.4 Tablet PC External Components
The external components on the front of the tablet PC are shown
in the following illustration and described in Table 1-1.
Front Components
1–6 Maintenance and Service Guide
Page 13
Product Description
Tabl e 1-1
Front Components
Item Component Function
1 Wireless light Off: No wireless device is active.
On: Wireless functionality is enabled.
Flashing: Wireless functionality is enabled,
but is not connected to a network or is not
properly configured.
2 Battery light On: A battery pack is charging.
Flashing: A battery pack that is the only
available power source has reached a
low-battery condition.
3 AC adapter light On: AC power is being supplied through
the AC adapter.
4 Tablet PC Input Panel
launch button
5 Journal launch button When Windows is running, opens and closes
6 Rotate button Switches the image between landscape and
7 Microphone Inputs monaural sound.
Maintenance and Service Guide 1–7
When Windows is running, opens the
Microsoft Tablet PC Input Panel application,
which includes a handwriting pad and an
on-screen keyboard. While using the
on-screen keyboard:
■ To enter the ctrl+alt+delete
press the button on the tablet PC with the
pen tip or a small object such as the end
of a paper clip.
■ To switch the top row of keys between
number keys and function keys, tap Func
on the on-screen keyboard.
the Microsoft Journal application, which
supports handwriting.
portrait orientation.
command,
Page 14
Product Description
The external components on the top side of the tablet PC are
shown in the following illustration and described in Table 1-2.
Top Components
Tabl e 1-2
Top Components
Item Component Function
1 USB port* Connects an optional USB 2.0 - or - 1.1
compliant device.
2 PC Card eject button Ejects an optional PC Card from the
PC Card slot.
3 PC Card slot Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
*If an optional External MultiBay is connected to the USB port, the External
MultiBay must also be connected to external power. If an External MultiBay is
connected to the External MultiBay connector, it is not necessary to connect the
External MultiBay to external power.
1–8 Maintenance and Service Guide
Page 15
Tabl e 1-2
Top Components
Item Component Function
Product Description
(Continued)
4 Pen holder (shown with
pen 5 inserted)
5 Pen Interacts with the tablet PC whenever the tip
6 Tablet PC tether eyelet Used with the tether eyelet on the pen,
7 SD Card slot Supports an optional SD Card.
8 External MultiBay
connector*
9 RJ-11 (modem) jack Connects a modem cable.
10 RJ-45 (network) jack Connects an Ethernet network cable.
11 LAN connection lights (2) Both lights off: The tablet PC is not
12 External monitor port Connects an optional external monitor or
Secures the pen to the tablet PC.
is within 0.5 inch of or contacts the screen.
enables you to tether the pen to the
tablet PC.
Connects and provides power for an optional
USB 1.1 or USB 2.0 device.
connected to a LAN.
Both lights on: The tablet PC is connected
to a LAN with a 100-Mbps link.
Green light on and yellow light off: The
tablet PC is connected to a LAN with a
10-Mbps link.
Green light flashing: Information is being
transmitted through the LAN.
projector.
13 AC power connector Connects an AC adapter cable, aircraft
power adapter, or automobile power
charger/adapter.
*If an optional External MultiBay is connected to the USB port, the External
MultiBay must also be connected to external power. If an External MultiBay is
connected to the External MultiBay connector, it is not necessary to connect the
External MultiBay to external power.
Maintenance and Service Guide 1–9
Page 16
Product Description
The external components on the left side of the tablet PC are
shown in the following illustration and described in Table 1-3.
Left-Side Components
Tabl e 1-3
Left-Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
tablet PC.
Security solutions are designed to act
Ä
as deterrents These deterrents may
not prevent a product from being
mishandled or stolen.
2 Screen protector
slots (2)
1–10 Maintenance and Service Guide
Secure the optional screen protector when
it is attached to the tablet PC.
Page 17
Product Description
Tabl e 1-3
Left-Side Components
Item Component Function
3 Air vent Allows airflow to cool internal components.
Å
(Continued)
WARNING: To avoid potential
discomfort or burns, do not block the
air vents or use the tablet PC on your
lap for extended periods. This tablet
PC is designed to run demanding
applications at full power. As a result
of increased power consumption, it is
normal for the tablet PC to feel warm
or hot when used continuously. The
tablet PC complies with the
user-accessible surface temperature
limits defined by the International
Standard for Safety of Information
Technology Equipment (IEC 60950).
4 Universal alignment
slots (2)
5 Keyboard connector Connects an optional tablet PC keyboard
6 Alignment key slot Accepts an alignment key to safeguard
Maintenance and Service Guide 1–11
Secure the portfolio, the optional screen
protector, or an optional attachment, such as
a tablet PC keyboard, to the tablet PC.
to the tablet PC.
attachment procedures. For example,
matching the alignment key on an optional
tablet PC keyboard to the alignment key slot
helps you to correctly orient the tablet PC to
the keyboard as you connect them.
Page 18
Product Description
The external components on the right side of the tablet PC are
shown in the following illustration and described in Table 1-4.
Right-Side Components
Tabl e 1-4
Left-Side Components
Item Component Function
1 Jog dial Functions like the enter key and the up and
down arrow keys on a standard keyboard.
■ Press inward to enter a command.
■ Rotate upward to scroll upward.
■ Rotate downward to scroll downward.
1–12 Maintenance and Service Guide
Page 19
Product Description
Tabl e 1-4
Left-Side Components
Item Component Function
2 esc button While the tablet PC is
■ Starting up and a flashing pointer is
displayed on the screen, opens the Setup
utility.
■ In Windows, functions like the esc key on a
standard keyboard.
3 Windows security button When pressed with the pen tip or a small
object such as the end of a paper clip
■ when Windows is open, enters the
ctrl+alt+delete command.
■ when the Setup utility is open, enters the
reset command.
4 tab button When Windows is running, functions like the
tab key on a standard keyboard.
5 Q menu button When Windows is running, opens or closes
the Q Menu.
6 E-mail launch button When Windows is running:
■ Before your Internet or network service is
set up, opens the operating system
Internet connection wizard.
■ After your Internet or network service is
set up, opens your default e-mail
application.
(Continued)
Maintenance and Service Guide 1–13
Page 20
Product Description
Tabl e 1-4
Left-Side Components
Item Component Function
7 Power/standby switch When the tablet PC is:
■ Off, press to turn on the tablet PC.
■ On, slide and release to initiate standby.
■ In standby, slide and release to resume
from standby.
■ In hibernation, slide and release to restore
from hibernation.
If the system has stopped responding and
Windows shutdown procedures cannot be
used, slide and hold for 4 seconds to turn off
the tablet PC.
8 Power/standby light ■ On: tablet PC is on.
■ Flashing: tablet PC is in standby.
■ Off: tablet PC is off or in hibernation.
(Continued)
1–14 Maintenance and Service Guide
Page 21
Product Description
The external components on the bottom side of the tablet PC are
shown in the following illustration and described in Table 1-5.
Bottom-side Components
Table 1 -5
Rear Components
Item Component Function
1 Docking alignment slots (2) Secure the tablet PC to an optional
Tablet PC Docking Station.
2 Speakers (2) Produce stereo sound.
3 Audio-out (headphone) Connects optional stereo
headphones or powered stereo
speakers.
4 Headset jack Connects an optional headset, such
as a mobile telephone headset with
a microphone and a monaural ear
piece.
5 Audio-in (microphone) Connects an optional stereo
microphone.
Maintenance and Service Guide 1–15
Page 22
Product Description
The external components on the rear of the tablet PC are shown in
the following illustration and described in Table 1-6.
Rear Components
Table 1 -6
Rear Components
Item Component Function
1 Tilt feet (2) While the tablet PC is being used
in portrait orientation on a flat
surface, can elevate the top of the
tablet PC to provide a comfortable
writing and viewing angle.
2 Docking restraint latch recess Accepts the docking restraint latch
on an optional docking station to
secure the tablet PC to the
Docking Station.
1–16 Maintenance and Service Guide
Page 23
Product Description
Table 1 -6
Rear Components
Item Component Function
3 Product identification label Contains the serial number of the
4 Docking connector Connects the tablet PC to an
5 Air vent Allows airflow to cool internal
(Continued)
tablet PC and a code describing
the original configuration of the
tablet PC. You will need the serial
number if you contact Customer
Care.
optional docking station.
components.
WARNING: To avoid
Å
potential discomfort or burns,
do not block the air vents or
use the tablet PC on your lap
for extended periods. This
tablet PC is designed to run
demanding applications at
full power. As a result of
increased power
consumption, it is normal for
the tablet PC to feel warm or
hot when used continuously.
The tablet PC complies with
the user-accessible surface
temperature limits defined by
the International Standard for
Safety of Information
Technology Equipment
(IEC 60950).
6 Attachment release latch Releases an optional screen
protector or tablet PC keyboard
from the universal attachment slots
on the tablet PC.
Maintenance and Service Guide 1–17
Page 24
Product Description
Table 1 -6
Rear Components
Item Component Function
7 Hard drive retention screw Secures the hard drive bay cover
8 Hard drive bay Holds the system hard drive.
9 Hard drive security screws (2) Secure the hard drive in the hard
10 Pad feet (2) Stabilize the tablet PC when it is
11 Battery bay Holds the battery pack.
12 Battery retention screw Secures the battery pack to the
13 Battery quick check lights (3) On: Each light represents a
(Continued)
to the tablet PC.
drive bay.
placed on a flat surface.
tablet PC.
percentage of a full charge. For
example, when all three lights are
on, the battery pack is fully
charged.
Flashing: When one light is
flashing, less than 10% of a full
charge remains in the battery pack.
14 Battery quick check button Activates the battery quick check
lights, which display how much
of a full charge remains in the
battery pack.
15 Battery pack release latch Releases the battery pack from
the battery bay.
1–18 Maintenance and Service Guide
Page 25
Table 1 -6
Rear Components
Item Component Function
(Continued)
Product Description
16 Memory module and Mini PCI
compartment cover retention
screws
17 Memory module and
Mini PCI compartment
Secure the memory and Mini PCI
compartment cover to the
tablet PC.
Contains one memory slot for a
PC133-compliant memory module.
Also holds an optional Mini PCI
board, such as a modem board or
a combination modem and wireless
board.
To prevent an unresponsive
Ä
system and the display of a
warning message, install only
a Mini PCI device authorized
for use by the governmental
agency that regulates
wireless devices in your
country. If you install a device
and then receive a warning
message, remove the device
to retore tablet PC
functionality. Then contact
Customer Care.
Maintenance and Service Guide 1–19
Page 26
Product Description
1.5 Keyboard Components
The keyboard top components are shown in the following
illustration and described in Table 1-7.
Keyboard Top Components
Tabl e 1-7
Keyboard Top Components
Item Component Function
1 Alignment key Ensures that the tablet PC is attached to the
keyboard in the correct orientation.
2 Keyboard hooks (2) Secure the tablet PC to the keyboard.
1–20 Maintenance and Service Guide
Page 27
Product Description
Tabl e 1-7
Keyboard Top Components
Item Component Function
3 Keyboard connector Connects the keyboard to the keyboard
connector on the tablet PC.
4 Tilt adjustment Tilts the tablet PC forward or backward while
it is connected to the keyboard.
5 Rotation disk Rotates the tablet PC clockwise or
counterclockwise while it is connected to the
keyboard.
(Continued)
6 Docking alignment
notches (4)
7 Docking connector
pass-through
8 Pointing stick Moves the cursor and selects and activates
9 Pointing stick buttons (2) Function like the left and right buttons on an
10 Keyboard latch Slide to lock the keyboard or to release the
11 Caps lock light When this light is on, the caps lock is on.
12 Num lock light When this light is on, the numeric keypad is
Help guide the tablet PC and keyboard into
an optional HP Tablet PC Docking Station.
Enables the optional docking station to be
connected to the tablet PC while the
keyboard is attached to the tablet PC.
items on the screen.
external mouse.
keyboard from the tablet PC.
active.
Maintenance and Service Guide 1–21
Page 28
Product Description
The special keys on the keyboard are shown in the following
illustration and described in Table 1-8.
Keyboard Special Keys
Tabl e 1-8
Keyboard Special Keys
Item Component Function
1 Function keys Perform system and application tasks. For
2 Fn key Combines with other keys to perform system
3 Windows logo key Displays the Microsoft Windows Start Menu.
4Windows
applications key
5 Keypad keys Used like an external numeric keypad.
1–22 Maintenance and Service Guide
example, in the Windows operating system and
many applications, pressing F1 opens a Help file.
To enter an F11 function, press F11/F12. To e n t e r
an F12 function, press Fn+F11/F12.
tasks. For example, pressing Fn+num lk turns on
the keypad.
Displays a shortcut menu for items beneath the
pointer.
Page 29
Product Description
The components on the rear and bottom of the optional keyboard
are shown in the following illustration and described in Table 1-9.
Keyboard Rear and Bottom Components
Tabl e 1-9
Keyboard Rear and Bottom Components
Item Component Function
1 Screen protector
slots
2 Attachment release
latch
3 Universal alignment
slots
4 Alignment key slots Accept alignment keys to ensure proper
Maintenance and Service Guide 1–23
Attach the screen protector to the keyboard.
Releases a portfolio or optional screen protector
from the keyboard.
Secure the portfolio or optional screen protector
to the keyboard.
orientation.
Page 30
Product Description
1.6 HP Tablet PC Docking Station Components
The upper and right-side components on the optional
HP Tablet PC Docking Station are shown in the following
illustration and described in Table 1-10.
Docking Station Upper and Right-Side Components
1–24 Maintenance and Service Guide
Page 31
Product Description
Table 1-10
Docking Station Upper and
Right-Side Components
Item Component Function
1 Docking stand Holds the tablet PC when it is docked.
2 Docking eject pin Disconnects the tablet PC and docking stand
docking connectors when the release handle
is pulled.
3 Release handle Ejects the tablet PC from the docking stand.
4 Docking connector Connects to the tablet PC.
5 Docking restraint latch Secures the tablet PC to the docking stand.
6 Docking alignment
brackets (2)
7 Security cable slot Attaches an optional security cable to the
Fit into the tablet PC docking alignment
slots to align the tablet PC in the docking
stand.
tablet PC.
The purpose of security solutions is
Ä
to act as a deterrent. These solutions
do not prevent the product from being
mishandled or stolen.
8 MultiBay release lever Ejects a MultiBay device from the bay.
9 External MultiBay
connector
Maintenance and Service Guide 1–25
Connects optional USB devices.
Page 32
Product Description
The front and left-side components on the optional docking
station are shown in the following illustration and described in
Table 1-11.
Docking Station Front and Left-Side Components
1–26 Maintenance and Service Guide
Page 33
Product Description
Table 1-11
Docking Station Front and Left-Side Components
Item Component Function
1 Pivot arm Tilts the docking stand forward and
backward to enable different viewing angles
and different docking modes.
2 MultiBay Supports a diskette drive, CD-ROM or
CD-RW drive, DVD-ROM drive, DVD/CD-RW
Combo Drive, or second hard drive.
3 RJ-45 (network) jack Connects a network cable.
4 External monitor port Connects an optional external monitor or
overhead projector.
5 Audio-in jack Connects the stereo audio function of
optional audio devices such as CD-ROM
players.
6 Audio-out (headphone)
jack
Connects optional stereo headphones or
powered stereo speakers and connects the
audio function of an audio/video device such
as a television or VCR.
7 USB ports (3) Connect optional USB devices.
8 AC power connector Connects an AC adapter cable, aircraft
power adapter, or automobile power
charger/adapter.
Maintenance and Service Guide 1–27
Page 34
Product Description
1.7 Design Overview
This section presents a design overview of key parts and features
of the tablet PC. Refer to Chapter 3, “Illustrated Parts Catalog‚"
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures," for disassembly instructions.
The system board provides the following device connections:
■ Memory module
■ Hard drive
■ Display
■ Optional keyboard and pointing stick
■ Audio
■ Intel Pentium M or Celeron M processor
■ Fan
■ PC Card
■ Secure Digital (SD) Memory card (not SD I/O)
■ External MultiBay
■ Modem or modem/NIC
CAUTION: To prevent overheating, do not obstruct vents. Do not allow
Ä
a hard surface, such as a printer, or a soft surface, such as pillows or
thick rugs, to block airflow.
The tablet PC uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to operate
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management, battery conservation
configurations, battery fast charging, and software applications.
Cooling air is taken in through the air vent located on the rear of
the tablet PC. Exhaust air is expelled through the air vent located
on the left side of the tablet PC.
1–28 Maintenance and Service Guide
Page 35
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly/module level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or to make modifications to any
printed wiring board. Improper repairs can create a safety hazard.
Any indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Setup and Diagnostics Utilities
Selecting Setup or HP Diagnostics
The tablet PC features 2 HP system management utilities:
■ Setup—A system information and customization utility that
can be used even when your operating system is not working
or will not load. This utility includes settings that are not
available in Windows.
■ HP Diagnostics—A system information and diagnostic
utility that is used within your Windows operating system.
Use this utility whenever possible to
2
❏ Display system information.
❏ Test system components.
❏ Troubleshoot a device configuration problem in
Windows Tablet PC Edition.
It is not necessary to configure a device connected to a USB
✎
port on the tablet PC or to an optional docking station.
Maintenance and Service Guide 2–1
Page 36
Troubleshooting
Using Setup
Information and settings in Setup are accessed from the File,
Security, or Advanced menus:
1. Turn on or restart the tablet PC. Press
F10 while the
F10 = ROM Based Setup message displays in the lower-left
corner of the screen.
❏ To change the language, press F2.
❏
To view navigation information, press F1.
To return to the Setup menu, press esc.
❏
2. Select the File, Security, or Advanced menu.
3. To close Setup and restart the tablet PC:
❏ Select File > Save Changes, and Exit and press enter.
– or –
❏ Select File > Ignore Changes, and Exit and press enter.
4. When you are prompted to confirm your action, press F10.
2–2 Maintenance and Service Guide
Page 37
Troubleshooting
Selecting from the File Menu
Table 2 -1
File Menu
Select To Do This
System Information ■ View identification information about the
tablet PC, a docking station, and any battery
packs in the system.
■ View specification information about the
processor, memory and cache size, and
system ROM.
Save to Floppy Save system configuration settings to a diskette.
Restore from Floppy Restore system configuration settings from a
diskette.
Restore Defaults Replace configuration settings in Setup with
factory default settings. Identification information
is retained.
Ignore Changes and Exit Cancel changes entered during the current
session, and then exit and restart the tablet PC.
Save Changes and Exit Save changes entered during the current session,
and then exit and restart the tablet PC.
Maintenance and Service Guide 2–3
Page 38
Troubleshooting
Selecting from the Security Menu
Table 2 -2
Security Menu
Select To Do This
Setup Password Enter, change, or delete a setup password.
(The setup password is called an administrator
password in HP Computer Security, a program
accessed from the Windows Control Panel.)
Power-on Password Enter, change, or delete a power-on password.
DriveLock Password Enable/disable DriveLock; change a DriveLock
User or Master password.
DriveLock Settings are accessible only
✎
when you enter Setup by turning on
(not restarting) the tablet PC.
2–4 Maintenance and Service Guide
Page 39
Table 2 -2
Troubleshooting
Security Menu
Select To Do This
Password Options Enable/disable:
■ QuickLock
■ QuickLock on Suspend
■ QuickBlank
✎
✎
Device Security Enable/disable:
■ Ports or diskette drives
■ Diskette write*
■ CD-ROM or diskette startup
✎
System IDs Enter identification numbers for the tablet PC,
a docking station, and all battery packs in the
system.
(Continued)
To enable QuickLock on Suspend or
QuickBlank, you must first enable
QuickLock.
Password options can be selected only
when a power-on password has been set.
Settings for a DVD-ROM can be entered in
the CD-ROM field.
Maintenance and Service Guide 2–5
Page 40
Troubleshooting
Selecting from the Advanced Menu
Table 2 -3
Advanced Menu
Select To Do This
Language (or press F2) Change the Setup language.
Boot Options Enable/disable:
■ QuickBoot, which starts the tablet PC more
quickly by eliminating some startup tests. If you
suspect a memory failure and want to test
memory automatically during startup, disable
QuickBoot.
■ MultiBoot, which sets a startup sequence that
can include most bootable devices and media
in the system.
Device Options ■ Enable/disable the embedded numeric keypad
at startup.
■ Enable/disable multiple standard pointing
devices at startup. To set the tablet PC to
support only a single, usually nonstandard,
pointing device at startup, select Disable.
■ Enable/disable USB legacy support for a USB
keyboard. When USB legacy support is
enabled, the keyboard works even when a
Windows operating system is not loaded.
■ Set an optional external monitor or overhead
projector connected to a video card in a
docking station as the primary device. When
the tablet PC display is set as secondary, the
tablet PC must be shut down before undocking
from a docking station.
2–6 Maintenance and Service Guide
Page 41
Table 2 -3
Troubleshooting
Advanced Menu
Select To Do This
Device Options
HDD Self-Test Options Run a quick comprehensive self-test on hard
*Video modes can vary within regions. However, NTSC is commonly used in
North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan;
and PAL-M, in Brazil. Other South and Central American regions may use
NT S C, PA L , o r PA L -M.
(continued)
■ Change the parallel port mode from
EPP (Enhanced Parallel Port [default]) to
standard, bidirectional, EPP or ECP
(Enhanced Capabilities Port).
■ Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
■ Enable/disable all settings in the SpeedStep
window. When Disable is selected, the
tablet PC runs in Battery Optimized mode.
■ Specify how the tablet PC recognizes multiple
identical docking stations that are identically
equipped. Select Disable to recognize the
docking stations as a single docking station;
select Enable to recognize the docking stations
individually, by serial number.
■ Enable/disable the reporting of the processor
serial number by the processor to the software.
drives in the system that support the test features.
(Continued)
Maintenance and Service Guide 2–7
Page 42
Troubleshooting
2.2 Using HP Diagnostics for Windows
When you access HP Diagnostics for Windows, a scan of all
system components is displayed on the screen before the
HP Diagnostics window opens.
You can display more or less information from anywhere within
HP Diagnostics for Windows by selecting Level on the menu bar.
HP Diagnostics for Windows is designed to test HP components.
If third-party components are tested, the results may be
inconclusive.
Obtaining, Saving, or Printing Configuration Information
1. Access HP Diagnostics by selecting Start > Control Panel >
Diagnostics for Windows.
2. Select Categories, and then select a category from the
drop-down list.
❏ To save the information, select File > Save As.
❏ To print the information, select File > Print.
3. To close HP Diagnostics for Windows, select File > Exit.
Obtaining, Saving or Printing Diagnostic Test Information
1. Access HP Diagnostics by selecting Start > Control Panel >
Diagnostics for Windows.
2. Select the Test tab.
3. In the scroll box, select the category or device you want
to test.
4. Select a test type:
2–8 Maintenance and Service Guide
Page 43
Troubleshooting
❏ Quick Test—Runs a quick, general test on each device in
a selected category.
❏ Complete Test—Performs maximum testing on each
device in a selected category.
❏ Custom Test—Performs maximum testing on a selected
device.
◆ To run all tests for your selected device, select
Check All.
◆ To run only the tests you select, select Uncheck All,
and then select the check box for each test you want
to run.
5. Select a test mode:
❏ Interactive Mode—Provides maximum control over the
testing process. You determine whether the test was
passed or failed. You may be prompted to insert or
remove devices.
❏ Unattended Mode—Does not display prompts. If errors
are found, they are displayed when testing is complete.
6. Select Begin Testing.
7. Select a tab to view a test report:
❏ Status tab—Summarizes the tests run, passed, and failed
during the current testing session.
❏ Log tab—Lists tests run on the system, the number of
times each test has run, the number of errors found on
each test, and the total run time of each test.
❏ Error tab—Lists all errors found in the tablet PC, along
with their error codes.
8. Select a tab to save the report:
❏ Log tab—Select Log tab Save.
❏ Error tab—Select Error tab Save.
9. Select a tab to print the report:
Log tab—Select File > Save As, and then print the file from
your folder.
Maintenance and Service Guide 2–9
Page 44
Troubleshooting
Troubleshooting Flowcharts
Tabl e 2-4
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting.”
2.2 “Flowchart 2.2—No Power, Part 1.”
2.3 “Flowchart 2.3—No Power, Part 2.”
2.4 “Flowchart 2.4—No Power, Part 3.”
2.5 “Flowchart 2.5—No Power, Part 4.”
2.6 “Flowchart 2.6—No Video, Part 1.”
2.7 “Flowchart 2.7—No Video, Part 2.”
2.8 “Flowchart 2.8—Nonfunctioning Docking Station (if applicable).”
2.9 “Flowchart 2.9—No Operating System (OS) Loading.”
2.10 “Flowchart 2.10—No OS Loading from Hard Drive, Part 1.”
2.11 “Flowchart 2.11—No OS Loading from Hard Drive, Part 2.”
2.12 “Flowchart 2.12—No OS Loading from Hard Drive, Part 3.”
2.13 “Flowchart 2.13—No OS Loading from Diskette Drive.”
2.14 “Flowchart 2.14—No OS Loading from Optical Drive.”
2.15 “Flowchart 2.15—No Audio, Part 1.”
2.16 “Flowchart 2.16—No Audio, Part 2.”
2.17 “Flowchart 2.17—Nonfunctioning Device.”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard.”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device.”
2.20 “Flowchart 2.20—No Network or Modem Connection.”
2–10 Maintenance and Service Guide
Page 45
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Flowchart 2.2—No
Power, Part 1.
Check
LED board,
speaker
connections.
Go to
Flowchart 2.6—No
Video, Part 1.
Go to
Flowchart 2.9—No
Operating System
(OS) Loading.
Go to
Flowchart 2.15—No
Audio, Part 1.
Y
Y
Y
All drives
working?
Keyboard/
pointing
device
working?
Connecting
to network
or modem?
End
N
N
N
Y
LEDs, or error
Y
Is there video?
Y
Y
Y
Is there
power?
N
Beeps,
messages?
N
(no boot)
N
Is the OS
loading?
N
Is there
sound?
Troubleshooting
Go to
Flowchart
2.17—Nonfunctioning
Device.
Go to
Flowchart
2.18—Nonfunctioning
Keyboard
or Flowchart
2.19—Nonfunctioning
Pointing Device.
Go to
Flowchart 2.20—No
Network
or Modem Connection.
Maintenance and Service Guide 2–11
Page 46
Troubleshooting
Flowchart 2.2—No Power, Part 1
No Power
(power LED
is off).
Remove from
docking station
(if applicable).
N
Power up
on battery
power?
*Reset
power.
Y
N
Power up
on AC
power?
*Reset
power.
Y
Y
Power up
in docking
station?
Done
N
1. Reseat the power cable in the docking
station and at the AC outlet.
2. Ensure the AC power source is active.
YN
Done
Power up
in docking
station?
N
Power up
on battery
power?
Go to
Flowchart 2.3—No
Power, Part 2.
Y
N
Power up
on AC
power?
Go to
Flowchart 2.4—No
Power, Part 3.
Y
*NOTES:
To reset the tablet PC, slide and hold the
power switch for 4 seconds.
Go to
Flowchart
2.8—Nonfunctioning
Docking Station (if
applicable).
2–12 Maintenance and Service Guide
Page 47
Flowchart 2.3—No Power, Part 2
N
Continued from
Flowchart 2.2—No
Power, Part 1
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging,
moving it to
another tablet PC,
or replacing it.
Done
N
Replace
Power on?
power supply
(if applicable).
Y
N
Done
Power on?
Go to
Flowchart 2.4—No
Power, Part 3
Y
Done
Maintenance and Service Guide 2–13
Page 48
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
Flowchart 2.3—No
Power, Part 2.
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in tablet PC and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
N
Try different
outlet.
Internal or
external AC
Internal
Flowchart 2.5—No
Power, Part 4.
Y
Done Done
adapter?
Go to
External
Replace external
AC adapter.
N
Power on?
Y
N
2–14 Maintenance and Service Guide
Page 49
Flowchart 2.5—No Power, Part 4
Continued from
Flowchart 2.4—No
Power, Part 3.
Open
tablet PC.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
tablet PC and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable).
Check tablet PC operation after each
replacement:
1. Internal AC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–15
Page 50
Troubleshooting
Flowchart 2.6—No Video, Part 1
No Video.
Docking
Station
Stand-alone
or in docking
station?
Go to
Flowchart 2.7—No
Video, Part 2.
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Y
Internal or
display*?
External
brightness.
external
Internal
Adjust
Adjust
brightness.
A
Video OK? Done
N
Y
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
Check for bent
pins on cable.
Video OK?
1. Cable between notebook and tablet PC display (if applicable)
2. Inverter board (if applicable)
3. Display
4. System board
N
Try
another
display.
Internal and
external
video OK?
N
Replace
system
board.
YY
Done
Done
2–16 Maintenance and Service Guide
Page 51
Flowchart 2.7—No Video, Part 2
Continued from
Flowchart 2.6—No
Video, Part 1.
Remove
tablet PC from
docking station,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Flowchart 2.6—No
Video, Part 1.
Y
Check that tablet PC is properly seated
in docking station, for bent pins on
cable, and for
monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
Flowchart
2.8—Nonfunctioning
Docking Station (if
applicable).
Y
Done
Y
Done
Maintenance and Service Guide 2–17
Page 52
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Station
(if applicable)
Nonfunctioning
docking station.
Reseat power
cord in docking
station and
power outlet.
Check voltage
setting on
docking station.
Reset monitor
cable connector at
docking station.
Docking
station
operating?
N
Remove
tablet PC, reset
all internal parts,
and replace any
damaged items in
docking station.
Reinstall
tablet PC into
docking station.
Y
Docking
station
operating?
Done
N
Y
Done
Replace the following docking station
components one at a time. Check tablet PC
operation after each replacement.
1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Docking motor mechanism
2–18 Maintenance and Service Guide
Page 53
Troubleshooting
2.2.1Flowchart 2.9—No Operating System
(OS) Loading
No OS
loading.*
Reseat power
cord in docking
station and
power outlet.
No OS loading
from hard drive,
go to
Flowchart 2.10—No
OS Loading from
Hard Drive, Part 1.
No OS loading
from diskette
drive, go to
Flowchart 2.13—No
OS Loading from
Diskette Drive.
No OS loading
from CD-ROM or
DVD-ROM drive,
go to Flowchart
2.14—No OS
Loading from
Optical Drive.
No OS loading
from network,
go to
Flowchart 2.20—No
Network
or Modem Connectio
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Maintenance and Service Guide 2–19
Page 54
Troubleshooting
Flowchart 2.10—No OS Loading from
Hard Drive, Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
Flowchart
2.11—No OS
Loading from
Hard Drive, Part 2.
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the setup utility
and reboot.
Go to
Flowchart
2.13—No OS
Loading from
Diskette Drive.
N
Boot
from
hard drive?
Go to
Flowchart
2.17—Nonfunctioning
Device.
Y
2–20 Maintenance and Service Guide
Page 55
Flowchart 2.11—No OS Loading from
Hard Drive, Part 2
Continued from
Flowchart
2.10—No OS
Loading from
Hard Drive, Part 1.
CD or
diskette in
drive?
Y
Remove
diskette and
reboot.
N
1. Replace hard
drive.
2. Replace
system board.
Reseat
hard drive.
Y
Hard drive
accessible?
N
Run FDISK.
Troubleshooting
Done
Boot
from
hard drive?
N
Boot
from diskette
drive?
Y
Hard drive
accessible?
Y
Go to
Flowchart
2.12—No OS
Loading from
Hard Drive, Part 3.
Y
N
N
Done
Go to
Flowchart
2.13—No OS
Loading from
Diskette Drive.
Done
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
Y
Tab let PC
booted?
Go to
Flowchart
2.12—No OS
Loading from
Hard Drive, Part 3.
N
Create partition,
then format hard
drive to bootable
C:\ prompt.
N
Format hard drive
and bring to
a bootable
C:\ prompt.
Load OS using
Restore disc
N
(if applicable).
Maintenance and Service Guide 2–21
Page 56
Troubleshooting
Flowchart 2.12—No OS Loading from
Hard Drive, Part 3
Continued from
Flowchart
2.11—No OS
Loading from
Hard Drive, Part 2.
N
Y
System
files on hard
drive?
Install OS
and reboot.
Virus
Virus
on hard
on hard
drive?
drive?
N
Run SCANDISK
and check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
Clean virus.
loading from
hard drive?
Y
OS
Done
N
Y
Diagnostics
on diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–22 Maintenance and Service Guide
Page 57
Flowchart 2.13—No OS Loading from
N
N
Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
N
Troubleshooting
Done
N
Install bootable
diskette and
reboot tablet PC.
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
Y
N
Boot
from another
device?
Y
Go to
Flowchart
2.17—Nonfunctio
ning Device.
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
tablet PC.
Y
Y
Diskette
drive boot
order?
Clear CMOS.
Refer to
Section1.2,
“Clearing a
Password,” for
instructions.
Check diskette
for system files.
Try different
diskette.
Nonsystem
disk error?
N
loading?
OS
Y
1. Replace
diskette drive.
2. Replace
system board.
Y
Done
N
Change boot
priority using
the Setup utility.
Go to
Flowchart
2.17—Nonfunctio
ning Device.
Maintenance and Service Guide 2–23
Page 58
Troubleshooting
Flowchart 2.14—No OS Loading from
Optical Drive
loading from
CD-ROM or
DVD-ROM Drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
Disc
in drive?
Install
bootable disc.
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
tablet PC.
Y
Done
Y
Boots from
CD or DVD?
Done
N
N
Booting
from another
device?
Y
Go to
Flowchart
2.17—Nonfunctioning
Device.
N
Correct boot
order using
the Setup utility.
Booting
order
correct?
Y
Clear CMOS.
Refer to Section1.2,
“Clearing a
Password,” for
instructions.
Go to
Flowchart
2.17—Nonfunctioning
Device.
2–24 Maintenance and Service Guide
Page 59
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Tablet PC in
docking station
(if applicable)?
Y
Undock
Internal
audio?
N
Flowchart 2.16—No
Go to
Audio, Part 2
Y
Go to
Flowchart 2.16—No
Audio, Part 2
Replace the following docking station
components one at a time as applicable.
Check after each change.
1. Reset docking station audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace docking station audio board.
5. Replace backplane board.
6. Replace I/O board.
Y
Go to
Flowchart
2.17—Nonfunctioni
ng Device
Audio? Done
N
Maintenance and Service Guide 2–25
Page 60
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
Flowchart 2.15—No
Audio, Part 1
N
Y
Y
Audio
driver in OS
configured?
Correct
drivers for
application?
Connect to
external
speaker.
N
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in tablet PC
(if applicable).
Audio?
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
YN
Done
2–26 Maintenance and Service Guide
Page 61
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the tablet PC,
and inspect cables and plugs for bent or broken pins
Clear
CMOS.
or other damage.
Y
Any physical
device detected?
N
Troubleshooting
Fix or
replace
broken item.
Reattach device.
Close tablet PC,
plug in power,
and reboot.
Device
properly?
Y
boots
Done
Possible bad
hard drive.
Replace drive.
N
Possible bad NIC.
Replace card.
If integrated NIC,
replace system
board.
Possible bad
diskette drive.
Replace drive.
Y
Go to
Flowchart 2.9—No
Operating System
Device
boots
properly?
Done
N
Maintenance and Service Guide 2–27
Page 62
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect tablet PC
to good external
keyboard.
N
Replace
system
board.
Y
Reseat internal
keyboard
connector
(if applicable).
External
device
works?
N
OK?
Replace internal
keyboard or
cable.
Y
Y
Done Done
OK?
N
Replace
system
board.
2–28 Maintenance and Service Guide
Page 63
Flowchart 2.19—Nonfunctioning
Pointing Device
Pointing device
not operating
properly.
Connect tablet PC
to good external
pointing device.
N
Replace
system
board.
Y
Reseat internal
pointing device
connector
(if applicable).
External
device
works?
Troubleshooting
N
OK?
Replace internal
pointing device
or cable.
Y
Y
Done Done
OK?
N
Replace
system
board.
Maintenance and Service Guide 2–29
Page 64
Troubleshooting
Flowchart 2.20—No Network
or Modem Connection
No network
or modem
connection.
N
or modem jack
Y
N
NIC/modem
configured
Y
Network
active?
Digital
line?
in OS?
Y
N
Replace jack
or have jack
activated.
Connect
to nondigital
line.
Reload
drivers and
reconfigure.
OK?
N
Y
Done
Disconnect all
power from
the tablet PC
and open.
Replace
NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
OK? Done
N
Replace
system
board.
2–30 Maintenance and Service Guide
Page 65
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
tablet PC serial number and model number located on the bottom
of the tablet PC.
3
Serial Number Location
Maintenance and Service Guide 3–1
Page 66
Illustrated Parts Catalog
3.2 HP Compaq Tablet PC System Major Components
HP Compaq Tablet PC Major Components
3–2 Maintenance and Service Guide
Page 67
Tabl e 3-1
Spare Parts: Tablet PC System Major Components
Item Description
1 Display components
Display panel assembly
Display bezel with inverter
Inverter
Bridge battery
Digitizer
Wireless antenna
Miscellaneous Cable Kit, includes: 348335-001
2a
2b
2c
2d
2e
Audio cable
Inverter cable
Digitizer cable
Display panel cable
Modem cable
Illustrated Parts Catalog
Spare Part
Number
348348-001
348336-001
348358-001
348328-001
348337-001
348357-001
Miscellaneous Plastics/Hardware Kit, includes: 348350-001
3a
3b
3c
3d
3e
3f
Maintenance and Service Guide 3–3
PC Card slot space saver
SD Card slot space saver
Connector cover
Mini PCI communications/memory module compartment cover
Hard drive cover
Keyboard release assembly
Page 68
Illustrated Parts Catalog
Tablet PC Major Components
3–4 Maintenance and Service Guide
Page 69
Illustrated Parts Catalog
Tabl e 3-1
Spare Parts: Tablet PC System Major Components
(Continued)
Item Description
4 System board (includes fan and heat sink)
Intel Pentium M 753, 1.2-GHz
Intel Pentium M, 1.1-GHz
Intel Pentium M 723, 1.0-GHz
Intel Pentium M, 1.0-GHz
Intel Pentium M, 1.0-GHz
Mobile Intel Celeron M 373, 1.0-GHz
Mobile Intel Celeron M, 900-MHz
Mobile Intel Celeron M, 900-MHz
Mobile Intel Celeron M, 800-MHz
Fan (not illustrated separately) 348342-001
Modem board (not illustrated separately) 349986-001
Heat sink (not illustrated separately) 348354-001
Spare Part
Number
392604-001
374023-001
393957-001
370916-001
348332-001
392603-001
370915-001
374024-001
348331-001
5 Switch board 348330-001
6 Base enclosure (includes battery shield, hard drive
bracket, LED board assembly, and shields)
Speaker assembly (includes audio board)
7 Memory module (DDR, 256 MB)
DDR, 1024 MB
DDR, 512 MB
DDR, 256 MB
Maintenance and Service Guide 3–5
348327-001
348352-001
348344-001
348346-001
348345-001
Page 70
Illustrated Parts Catalog
Tablet PC Major Components
3–6 Maintenance and Service Guide
Page 71
Illustrated Parts Catalog
Tabl e 3-1
Spare Parts: Tablet PC System Major Components
(Continued)
Spare Part
Item Description
8 Wireless local area network (LAN) card (Mini PCI, Type III)
Number
802.11a/b/g
802.11a/b/g for international use
802.11a/b/g for use in Europe
802.11a/b/g for use in Japan
802.11a/b/g for use in Japan
802.11a/b/g for use in the United States
802.11b/g for use in most of the world
802.11b/g for use in the rest of the world
802.11b for use in most of the world
802.11b for use in the rest of the world
Bluedog module 379577-001
Bluetooth module 348334-001
9 Real-time clock (RTC) battery 348329-001
10 Hard drives
30-GB, 4200 rpm
40-GB, 4200 rpm
40-GB, 5400 rpm
60-GB, 5400 rpm
80-GB, 5400 rpm
11 Battery pack, Li-Ion 348333-001
349985-001
385759-002
385759-021
349985-291
385759-291
385759-001
374157-001
374158-001
348997-001
348996-001
348339-001
348340-001
374025-001
348341-001
366786-001
Maintenance and Service Guide 3–7
Page 72
Illustrated Parts Catalog
3.3 Miscellaneous Cable Kit Components
Miscellaneous Cable Kit Components
Table 3-2
Miscellaneous Cable Kit Components
Spare Part Number 348335-001
Item Description
1 Audio cable
2 Inverter cable
3 Digitizer cable
4 Display panel cable
5 Modem cable
3–8 Maintenance and Service Guide
Page 73
Illustrated Parts Catalog
3.4 Miscellaneous Plastics/Hardware Kit Components
Miscellaneous Plastics/Hardware Kit Contents
Table 3-3
Miscellaneous Plastics/Hardware Kit Components
Spare Part Number 348350-001
Item Description
1 PC Card slot space saver
2 SD Card slot space saver
3 Connector cover
4 Memory module/Mini PCI communications compartment cover
5 Hard drive cover
6 Keyboard release assembly
Maintenance and Service Guide 3–9
Page 74
Illustrated Parts Catalog
3.5 Keyboard
Tablet PC Keyboard
Tablet PC Keyboard
Spare Part Number Information
Tabl e 3-4
Spare Part
Description
Asia/Pacific
Australia
Denmark
European
European A4
France
French Canada
German
Italy
Japan
Japan (English)
Korea
3–10 Maintenance and Service Guide
Number Description
348325-371
348325-011
348325-081
348325-021
348325-A41
348325-051
348325-DB1
348325-041
348325-061
348325-291
348325-391
348325-AD1
Latin America
Norway
Russia
People’s Republic
of China
Spain
Sweden/Finland
Switzerland
Ta i wa n
Thailand
United Kingdom
United States
Spare Part
Number
348325-161
348325-091
348325-251
348325-AA1
348325-071
348325-B71
348325-111
348325-AB1
348325-281
348325-031
348325-001
Page 75
Illustrated Parts Catalog
3.6 Optional HP Tablet PC Docking Station
Optional HP Tablet PC Docking Station
Table 3-5
Optional HP Tablet PC Docking Station
Spare Part Number Information
Spare Part
Description
HP Tablet PC Docking Station 348338-001
Maintenance and Service Guide 3–11
Number
Page 76
Illustrated Parts Catalog
3.7 HP Tablet PC Docking Station Components
HP Tablet PC Docking Station Components
3–12 Maintenance and Service Guide
Page 77
Illustrated Parts Catalog
Tabl e 3-6
HP Tablet PC Docking Station Components
Spare Part Number Information
Spare Part
Item Description
1 Docking stand and pivot arm 349090-001
2 Top case 349091-001
3 Board assembly 349093-001
4 Bottom case 349092-001
Number
Maintenance and Service Guide 3–13
Page 78
Illustrated Parts Catalog
3.8 Miscellaneous
Tabl e 3-7
Spare Parts: Miscellaneous (not illustrated)
Spare Part
Description
AC power cord, 3-wire
Australia
Europe International
Italy
Japan
Korea
The People’s Republic
of China
AC adapter, 65 W 285288-001
Pen (uses a 1.5 VDC, AAAA battery)
With eraser
Without eraser
Pen tips 348355-001
Pen receptacle 348356-001
Tablet PC Miscellaneous Screw Kit (includes the following
screws; refer to Appendix C, “Screw Listing.” for more
information on screw specifications and usage.)
■ Phillips PM2.0 × 4.0
■ Phillips PM2.0 × 5.0
■ Phillips PM2.0 × 3.5
■ Torx M2.5 × 7.0
Number Description
198723-011
198723-B31
198723-061
198723-291
198723-AD1
198723-AA1
Sweden
Switzerland
Ta i wa n
The United
Kingdom
The United States
Spare Part
Number
198723-101
198723-BG1
198723-AB1
198723-031
198723-001
344503-001
344418-001
348351-001
3–14 Maintenance and Service Guide
Page 79
Illustrated Parts Catalog
3.9 Sequential Part Number Listing
Table 3-8
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
344418-001 Pressure sensitive pen without eraser
344503-001 Pressure sensitive pen with eraser
348325-001 Keyboard for use in the United States
348325-011 Keyboard for use in Australia
348325-021 Keyboard for use in Europe
348325-031 Keyboard for use in the United Kingdom
348325-041 Keyboard for use in Germany
348325-051 Keyboard for use in France
348325-061 Keyboard for use in Italy
348325-071 Keyboard for use in Spain
348325-081 Keyboard for use in Denmark
348325-091 Keyboard for use in Norway
348325-111 Keyboard for use in Switzerland
348325-161 Keyboard for use in Latin America
348325-251 Keyboard for use in Russia
348325-281 Keyboard for use in Thailand
348325-291 Keyboard for use in Japan
348325-371 Keyboard for use in the Asia Pacific
348325-391 Keyboard for use in Japan (English)
348325-A41 Keyboard for use in Belgium
348325-AA1 Keyboard for use in the People’s Republic of China
Maintenance and Service Guide 3–15
Page 80
Illustrated Parts Catalog
Table 3-8
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
348325-AB1 Keyboard for use in Taiwan
348325-AD1 Keyboard for use in Korea
348325-B71 Keyboard for use in Sweden and Finland
348325-DB1 Keyboard for use in French Canada
348327-001 Base enclosure with shield
348328-001 Bridge battery
348329-001 RTC battery
348330-001 Power/standby switch
348331-001 System board with 800-MHz Intel Celeron M
processor, without memory
348332-001 System board with 1.0-GHz Intel Pentium M
processor, without memory
(Continued)
348333-001 Battery pack, Li-Ion, 3.6-AHr
348334-001 Bluetooth wireless device
348335-001 Miscellaneous Cable Kit
348336-001 Top case with inverter
348337-001 Digitizer
348338-001 Docking station
348339-001 Hard drive, 30-GB, 4200-rpm
348340-001 Hard drive, 40-GB, 4200-rpm
348341-001 Hard drive, 60-GB, 5400-rpm
348342-001 Fan
348344-001 Memory module, 1-GB, (333 MHz)
348345-001 Memory module, 256-MB, (333 MHz)
3–16 Maintenance and Service Guide
Page 81
Illustrated Parts Catalog
Table 3-8
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
348346-001 Memory module, 512-MB, (333 MHz)
348348-001 Display panel assembly (Hydis)
348349-001 Display panel assembly (Toshiba)
348350-001 Miscellaneous Plastics Kit
348351-001 Miscellaneous Screw Kit
348352-001 Speaker assembly
348354-001 Heat sink
348355-001 Pen tips
348356-001 Pen receptacle
348357-001 Wireless antenna
348358-001 Inverter
348996-001 Mini PCI communications card, 802.11b Intel for use
in the rest of the world
(Continued)
348997-001 Mini PCI communications card, 802.11b Intel for use
in most of the world
349090-001 Docking stand and pivot arm
349091-001 Top case, docking station
349092-001 Bottom case
349093-001 Board assembly
349985-001 Mini PCI communications card, 802.11a/b/g
349985-291 Mini PCI communications card, 802.11a/b/g Japan
349986-001 Modem
366786-001 Hard drive, 80-GB, 5400-rpm
Maintenance and Service Guide 3–17
Page 82
Illustrated Parts Catalog
Table 3-8
Spare Parts: Sequential Part Number Listing
Spare Part
Number Description
370915-001 System board with Intel Celeron M 900-MHz
processor (does not include memory)
370916-001 System board with Intel Pentium M 1.0-GHz
processor (does not include memory)
374023-001 System board with 1.1-GHz Intel Pentium M
processor, without memory
374024-001 System board with 900-MHz Intel Celeron M
processor, without memory
374025-001 Hard drive, 40-GB, 5400-rpm
374157-001 Mini PCI communications card, 802.11b/g Intel for
use in most of the world
374158-001 Mini PCI communications card, 802.11b/g Intel for
use in the rest of the world
(Continued)
379577-001 Mini PCI Bluedog wireless communications card
385759-001 Mini PCI communications card, 802.11a/b/g WLAN
for use in the United States
385759-002 Mini PCI communications card, 802.11a/b/g WLAN
for international use
385759-021 Mini PCI communications card, 802.11a/b/g WLAN
for use in Europe
385759-291 Mini PCI communications card, 802.11a/b/g WLAN
for use in Japan
392603-001 System board with Intel Celeron M 373 1.0-GHz
processor (does not include memory)
392604-001 System board with Intel Pentium M 753 1.2-GHz
processor (does not include memory)
393957-001 System board with Intel Pentium M 723 1.0-GHz
processor (does not include memory)
3–18 Maintenance and Service Guide
Page 83
Removal and Replacement
This chapter provides essential information for proper and safe
removal and replacement service.
4.1 Tools Required
You need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Torx T8 screwdriver
■ Phillips P0 screwdriver
■ Tool kit (includes connector removal tool, loopback plugs,
and case utility tool)
4
Preliminaries
Maintenance and Service Guide 4–1
Page 84
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations that
you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the tablet PC, place
✎
the subassembly (and all accompanying screws) away from the
work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the tablet PC, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the tablet PC.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
pulling cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables tear
easily.
4–2 Maintenance and Service Guide
Page 85
Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the tablet PC, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
tablet PC. If you are unsure whether the tablet PC is off or
in hibernation, turn on the tablet PC, and then shut it down.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive. Ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you discharge any static
electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces that have at least 2.54 cm (1 inch)
of shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, optical drive, or diskette drive,
place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and
label the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
Page 86
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases the discharge contains
enough power to alter device parameters or melt silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often, the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, but
because it has been degraded internally, it can fail prematurely.
4.5 Packaging and Transporting Equipment
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
nonconductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until the
parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
4–4 Maintenance and Service Guide
Page 87
Removal and Replacement Preliminaries
■ Store reusable electrostatic-sensitive parts from assemblies in
protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-dissipative
material (refer to Table 4-2, “Static-Shielding Materials”).
■ Use a wrist strap connected to a properly grounded work
surface, and use properly grounded tools and equipment.
■ Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
■ When using fixtures that must directly contact dissipative
surfaces, only use fixtures made of static-safe materials.
■ Keep the work area free of nonconductive materials, such as
ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Maintenance and Service Guide 4–5
Page 88
Removal and Replacement Preliminaries
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a foot
strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To
provide proper ground, wear a strap snugly against the skin
at all times. On grounded mats with banana-plug connectors,
connect a wrist strap with alligator clips.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
4–6 Maintenance and Service Guide
Page 89
Removal and Replacement Preliminaries
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
Maintenance and Service Guide 4–7
Page 90
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Tabl e 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic bags
and floor mats.
Table 4 -2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
Page 91
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
Torx T8 and Phillips P0 screws are removed during the
disassembly of the tablet PC and the docking station. There are
38 screws, in 4 different sizes, that may have to be removed,
replaced, and loosened when servicing the tablet PC. There are
20 screws, in 4 different sizes, that must be removed and replaced
when servicing the docking station. Make special note of each
screw size and location during removal and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.
Maintenance and Service Guide 5–1
Page 92
Removal and Replacement Procedures
5.1 Serial Number
Report the tablet PC serial number to HP when requesting
information or ordering spare parts. The serial number is located
on the bottom of the tablet PC.
Serial Number Location
5–2 Maintenance and Service Guide
Page 93
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the following table to determine the section number to be
referenced when removing tablet PC components.
Table 5-1
Disassembly Sequence Chart
Number of screws
Section Description
5.3 Preparing the tablet PC for
disassembly
SD Card and PC Card 0
Digitizer pen 0
Battery pack 1
Memory module and PCI device 2
5.4 Real time clock (RTC) battery 0
5.5 Hard drive 2
removed
5.6 Display panel assembly 8
Bridge battery 0
Digitizer 5
5.7 System board 8
Bluetooth module 0
Main memory 0
Modem board 0
5.8 Fan and heat sink 3
5.9 Docking station 17
Maintenance and Service Guide 5–3
Page 94
Removal and Replacement Procedures
5.3 Preparing the Tablet PC for Disassembly
Perform the following steps before disassembling the tablet PC.
Before You Begin
1. Save your work, exit all applications, and shut down the
tablet PC. If you are unsure whether the tablet PC is off or in
hibernation, turn the tablet PC on and then shut it down
through the operating system.
2. Disconnect all external devices connected to the tablet PC.
3. Disconnect the power cord.
4. Position the tablet PC so that the SD Card and PC Card slots
are toward you.
5–4 Maintenance and Service Guide
Page 95
Removal and Replacement Procedures
5. Remove the SD Card and PC Card slot devices or space
savers (if any) by following these steps:
a. Press the SD Card 1 to release it.
b. Remove the SD card from the slot 2.
Releasing the SD Card (space saver shown)
Removing the SD Card (space saver shown)
Maintenance and Service Guide 5–5
Page 96
Removal and Replacement Procedures
c. Press the PC Card release button 1 to release the button
from the base enclosure. Press the button a second time to
eject the contents of the PC Card slot.
d. Remove the PC Card slot device
The PC Card slot space saver and SD Card slot space saver are
✎
included in the Miscellaneous Plastics/Hardware Kit, spare
part number 348350-001.
e. Press the PC Card release button again to reset it 1.
2 from the card slot.
Removing the PC Card Device (space saver shown)
5–6 Maintenance and Service Guide
Page 97
Removal and Replacement Procedures
6. Press the end of the pen 1 to release it from the holder. Then
remove the pen from the holder 2.
7. Open the connector cover by pulling out and down on the
notch 3.
Removing the Pen and Opening the Connector Cover
Maintenance and Service Guide 5–7
Page 98
Removal and Replacement Procedures
Battery Pack
Spare Part Number Information
Battery pack, Li-Ion 348333-001
8. Remove the battery pack by following these steps:
a. Turn the tablet PC upside down, with the power/standby
switch and jog dial toward you.
b. Remove the optional PM2.0×4.0 retention screw
secures the battery pack to the tablet PC.
c. Slide the battery release latch
2 toward the back of the
tablet PC and hold it to release the battery pack.
d. Place your finger in the notch, lift the left side of
the battery pack
3, and swing it to the right.
e. Remove the battery pack.
1 that
Removing the Battery Pack
Reverse the preceding procedures to install the battery pack.
5–8 Maintenance and Service Guide
Page 99
Removal and Replacement Procedures
Mini PCI Communications card
Spare Part Number Information
802.11a/b/g
802.11a/b/g for international use
802.11a/b/g for use in Europe
802.11a/b/g for use in Japan
802.11a/b/g for use in Japan
802.11a/b/g for use in the United States
802.11b/g for use in most of the world
802.11b/g for use in the rest of the world
802.11b for use in most of the world
802.11b for use in the rest of the world
Bluedog module 379577-001
Bluetooth module 348334-001
349985-001
385759-002
385759-021
349985-291
385759-291
385759-001
374157-001
374158-001
348997-001
348996-001
Maintenance and Service Guide 5–9
Page 100
Removal and Replacement Procedures
9. Remove the Mini PCI communications card by following
these steps:
a. Remove the two PM2.0×4.0 screws
Mini PCI communications/memory module slot cover
to the tablet PC.
b. Lift the back edge of the Mini PCI communications/
memory module slot cover
c. Remove the Mini PCI communications/memory module
slot cover.
1 that secure the
2 up and swing it toward you.
Removing the Memory Module/Mini PCI Communications
Compartment Cover
The Mini PCI communications/memory module slot cover
✎
is included in the Miscellaneous Plastics/Hardware Kit, spare
part number 348350-001.
5–10 Maintenance and Service Guide
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