Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Thunderbolt are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: 840923-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
Finding information ............................................................................................................................................... 2
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 8
Front ..................................................................................................................................................................... 14
Connecting to a wireless network ....................................................................................................................... 17
Using the wireless controls ............................................................................................................... 17
Operating system controls ............................................................................................. 17
Connecting to a WLAN ....................................................................................................................... 18
Using HP Mobile Broadband (select products only) .......................................................................... 18
Using HP Mobile Connect (select products only) .............................................................................. 19
Using GPS (select products only) ...................................................................................................... 19
Using Bluetooth wireless devices (select products only) ................................................................. 19
Connecting to a wired network ............................................................................................................................ 19
Connecting to a local area network (LAN) (select products only) .................................................... 19
Using a modem (select products only) ............................................................................................. 20
Connecting a modem cable ............................................................................................. 20
Connecting a country- or region-specic modem cable adapter .................................. 20
Using the TouchPad and touch screen gestures ................................................................................................. 22
Tap ..................................................................................................................................................... 22
5 Entertainment features ............................................................................................................................... 25
Using a webcam (select products only) ............................................................................................................... 25
Using audio .......................................................................................................................................................... 25
Using sound settings ......................................................................................................................... 26
Using video .......................................................................................................................................................... 26
Connecting video devices by using a VGA cable (select products only) ........................................... 27
Connecting video devices using an HDMI cable (select products only) ............................................ 28
Setting up HDMI audio .................................................................................................... 28
Connecting a USB Type-C (Thunderbolt-3-enabled) port ................................................................ 29
Discovering and connecting wired displays using MultiStream Transport ...................................... 30
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 30
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 30
Discovering and connecting to Intel WiDi certied displays (select Intel products only) ................ 31
6 Power management ..................................................................................................................................... 32
Shutting down (turning o) the computer .......................................................................................................... 32
Setting power options ......................................................................................................................................... 32
Using power-saving states ................................................................................................................ 32
Initiating and exiting Sleep ............................................................................................. 33
Enabling and exiting user-initiated Hibernation (select products only) ........................ 33
Using the power meter and power settings ................................................................... 33
Setting password protection on wakeup ........................................................................ 34
Using battery power .......................................................................................................................... 34
Finding additional battery information .......................................................................... 34
Using HP Battery Check .................................................................................................. 35
Displaying the remaining battery charge ....................................................................... 35
Maximizing battery discharge time ................................................................................ 35
Protecting the computer ..................................................................................................................................... 40
Using passwords .................................................................................................................................................. 41
Setting passwords in Windows ......................................................................................................... 41
Setting passwords in Computer Setup ............................................................................................. 42
Managing a BIOS administrator password ........................................................................................ 42
Entering a BIOS administrator password ....................................................................... 43
Using antivirus software ...................................................................................................................................... 47
Using rewall software ........................................................................................................................................ 47
Using Disk Defragmenter .................................................................................................................. 50
Using Disk Cleanup ............................................................................................................................ 50
Using HP 3D DriveGuard (select products only) ................................................................................ 50
vii
Identifying HP 3D DriveGuard status .............................................................................. 51
Updating programs and drivers .......................................................................................................................... 51
Cleaning your computer ...................................................................................................................................... 51
Cleaning the display ........................................................................................................ 52
Cleaning the sides or cover ............................................................................................. 52
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 52
Traveling with or shipping your computer .......................................................................................................... 52
9 Backup and recovery .................................................................................................................................... 54
Creating recovery media and backups ................................................................................................................ 54
Creating HP Recovery media (select products only) ......................................................................... 54
Using Windows tools ........................................................................................................................................... 55
Restore and recovery ........................................................................................................................................... 56
Recovering using HP Recovery Manager ........................................................................................... 56
What you need to know before you get started ............................................................. 56
Using the HP Recovery partition (select products only) ................................................. 57
Using HP Recovery media to recover .............................................................................. 57
Changing the computer boot order ................................................................................ 58
Removing the HP Recovery partition (select products only) ......................................... 58
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 59
Using Computer Setup ......................................................................................................................................... 59
Using HP Sure Start (select products only) ......................................................................................................... 63
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 64
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 64
Input power .......................................................................................................................................................... 66
Contacting support .............................................................................................................................................. 68
Index ............................................................................................................................................................. 69
ix
x
1Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 17.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 47.
●
Get to know your computer—Learn about your computer features. See Components on page 4 and
Screen navigation on page 22 for additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
●
Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery
on page 54.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
ResourceContents
Setup Instructions
Get started app
To access the Get started app:
▲
Select the Start button, and then select the Get
started app.
HP support
For U.S. support, go to http://www.hp.com/go/contactHP.
For worldwide support, go to http://welcome.hp.com/
country/us/en/wwcontact_us.html.
Safety & Comfort Guide
To access this guide:
1.Type support in the taskbar search box, and then
select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then
select User Guides.
‒ or –
Go to http://www.hp.com/ergo.
●
Overview of computer setup and features
●
A broad range of how-to information and troubleshooting tips
●
Online chat with an HP technician
●
Support telephone numbers
●
HP service center locations
●
Proper workstation setup
●
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●
Electrical and mechanical safety information
Regulatory, Safety and Environmental Notices
To access this document:
1.Type support in the taskbar search box, and then
select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then
select User Guides.
Limited Warranty*
To access this document:
1.Type support in the taskbar search box, and then
select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, and then select Warranty and services.
‒ or –
●
Important regulatory notices, including information about proper
battery disposal, if needed.
●
Specic warranty information about this computer
2Chapter 1 Welcome
ResourceContents
Go to http://www.hp.com/go/orderdocuments.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Oice, Singapore 911507. Include your product name, and your
name, phone number, and postal address.
Finding information3
2Components
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
4Chapter 2 Components
ComponentDescription
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
1.Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4)HDMI portConnects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5)External monitor portConnects an external VGA monitor or projector.
(6)USB Type-C (Thunderbolt-3-enabled) ports (2)Connect any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI, ThunderboltTM, and other video devices to provide video
output.
NOTE: Adapters (purchased separately) may be required.
(7)Power connectorConnects an AC adapter.
(8)Battery lightWhen AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
Right5
Left
ComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)RJ-45 (network) jack/status lightsConnects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(3)USB 3.0 ports (2)Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4)USB 3.0 charging (powered) portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5)Memory card readerReads optional memory cards that store, manage, share, or
access information.
6Chapter 2 Components
Display
ComponentDescription
(1)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs). The antennas for your product will be
located within this area.
(2)WWAN antennas (select products only)*Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3)Internal microphones (2)Record sound.
(4)Webcam light (select products only)On: The webcam is in use.
(5)Webcam (select products only)Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲
Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then select User Guides.
Display7
Top
TouchPad
ComponentDescription
(1)Pointing stick Moves the pointer and selects or activates items on the screen.
(2)Left pointing stick button Functions like the left button on an external mouse.
(3)TouchPad on/o buttonTurns the TouchPad on and o.
(4)TouchPad zoneReads your nger gestures to move the pointer or activate
items on the screen.
(5)Left TouchPad buttonFunctions like the left button on an external mouse.
(6)Right pointing stick buttonFunctions like the right button on an external mouse.
(7)Center pointing stick button Functions like the center button on an external mouse.
(8)Center TouchPad buttonFunctions like the center button on an external mouse.
(9)Right TouchPad buttonFunctions like the right button on an external mouse.
8Chapter 2 Components
Lights
ComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
(3)Microphone mute light
(4)Num lock lightOn: Num lock is on.
(5)Wireless light On: An integrated wireless device, such as a wireless local area
(6)Mute light
(7)TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
Top9
Buttons and ngerprint reader
ComponentDescription
(1)Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2)Wireless buttonTurns the wireless feature on or o but does not establish a
10Chapter 2 Components
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
ComponentDescription
(3)Volume mute buttonMutes and restores speaker sound.
(4)Fingerprint reader (select products only)Allows a ngerprint logon to Windows®, instead of a password
Special function keys
logon.
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with a function key, the num lock key, or the esc
key.
See Using the hot keys on page 12.
(3)Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)num lock keyTurns the numeric keypad on and o.
(5)Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
Top11
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press the correct function key represented by the icons below.
Press fn+function key Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved.
To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
12Chapter 2 Components
Bottom
ComponentDescription
(1)Service doorProvides access to the hard drive bay, the WLAN module
slot, the WWAN module slot, and the memory module
slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
▲
Type support in the taskbar search box, and then
select the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(2)Service door release screwsReleases the service door.
(3)VentsEnable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(4)Spill drainAllows spilled liquids, such as sodas or coee, to drain out
of the computer.
Bottom13
Front
ComponentDescription
(1)Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2)Power light
(3)Battery lightWhen AC power is connected:
(4)Drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: For more information about HP 3D DriveGuard,
see Using HP 3D DriveGuard (select products only)
on page 50.
(5)SpeakersProduce sound.
14Chapter 2 Components
Labels
The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select products only)
Component
(1)Model name (select products only)
(2)Product number
(3)Serial number
(4)Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels15
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