Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. AMD is a trademark of
Advanced Micro Devices, Inc. SD Logo is a
trademark of its proprietor. Microsoft and
Windows are trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
This computer may require upgraded and/or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
Go to http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Reserved .
First Edition: November 2015
Document Part Number: 839283-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
IMPORTANT: Select computer models are congured with an Intel® Pentium® N35xx series or a Celeron®
N28xx/N29xx series processor and a Windows® operating system. If your computer is congured as
described, do not change the processor conguration setting in mscong.exe from 4 or 2 processors to 1
processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the
original settings.
v
vi Processor conguration setting (select models only)
Finding information ............................................................................................................................................... 2
2 Getting to know your computer ...................................................................................................................... 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 7
Front ..................................................................................................................................................................... 14
3 Connecting to a network .............................................................................................................................. 15
Connecting to a wireless network ....................................................................................................................... 15
Using the wireless controls ............................................................................................................... 15
Turning wireless devices on or o .................................................................................. 15
Using HP Connection Manager (select models only) ...................................................... 16
Using the wireless button ............................................................................................... 16
Using operating system controls .................................................................................... 16
Using a WLAN ..................................................................................................................................... 16
Using an Internet service provider ................................................................................. 17
Setting up a WLAN .......................................................................................................... 17
Conguring a wireless router .......................................................................................... 17
Protecting your WLAN ..................................................................................................... 18
Connecting to a WLAN ..................................................................................................... 18
Using Bluetooth wireless devices (select models only) .................................................................... 18
Connecting to a wired network ............................................................................................................................ 19
Connecting to a local area network (LAN) ......................................................................................... 19
4 Navigating using the keyboard, touch gestures and pointing devices ............................................................... 20
Using pointing devices ......................................................................................................................................... 20
Using the keyboard .............................................................................................................................................. 23
Identifying the hot keys .................................................................................................................... 24
Using keypads ................................................................................................................................... 24
Using the embedded numeric keypad ............................................................................ 25
Turning the embedded numeric keypad on and o ..................................... 25
Switching key functions on the embedded numeric keypad ....................... 25
Using an optional external numeric keypad ................................................................... 25
Using the media activity controls ........................................................................................................................ 27
Video .................................................................................................................................................................... 28
6 Power management ..................................................................................................................................... 32
Shutting down the computer ............................................................................................................................... 32
Setting power options ......................................................................................................................................... 32
Using power-saving states ................................................................................................................ 32
Using switchable graphics (select models only) ............................................................ 38
Using dual graphics (select models only) ....................................................................... 38
7 External cards and devices ........................................................................................................................... 40
Using memory card readers ................................................................................................................................ 40
Inserting a memory card ................................................................................................................... 40
Removing a memory card ................................................................................................................. 40
Using a USB device ............................................................................................................................................... 41
Connecting a USB device ................................................................................................................... 41
Removing a USB device ..................................................................................................................... 42
Using optional external devices .......................................................................................................................... 42
Using optional external drives .......................................................................................................... 42
Using hard drives ................................................................................................................................................. 43
Protecting the computer ..................................................................................................................................... 46
Using passwords .................................................................................................................................................. 46
Setting passwords in Windows ......................................................................................................... 47
Setting passwords in Computer Setup ............................................................................................. 48
Managing a BIOS administrator password ........................................................................................ 48
Entering a BIOS administrator password ....................................................................... 49
Managing a Computer Setup DriveLock password ........................................................................... 49
Setting a DriveLock password ........................................................................................ 50
Entering a DriveLock password ...................................................................................... 50
Changing a DriveLock password ..................................................................................... 51
Using antivirus software ...................................................................................................................................... 53
Using rewall software ........................................................................................................................................ 53
Cleaning your computer ...................................................................................................................................... 56
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 56
Cleaning the sides or cover ............................................................................................. 56
Cleaning the TouchPad, keyboard, or mouse ................................................................. 57
Updating programs and drivers .......................................................................................................................... 57
Using SoftPaq Download Manager ...................................................................................................................... 57
11 Backup and recovery .................................................................................................................................. 58
Creating recovery media and backups ................................................................................................................ 58
Creating recovery media with HP Recovery Disc Creator ................................................................. 58
Creating recovery media ................................................................................................. 59
Backing up your information ............................................................................................................. 59
Performing a system recovery ............................................................................................................................ 60
x
Using the Windows recovery tools .................................................................................................... 60
Using f11 recovery tools (select models only) ................................................................................. 61
Using Windows 7 operating system media ....................................................................................... 61
12 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 63
Using Computer Setup ......................................................................................................................................... 63
Using HP Sure Start (select products only) ......................................................................................................... 66
13 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67
14 Support .................................................................................................................................................... 69
Contacting support .............................................................................................................................................. 69
Input power .......................................................................................................................................................... 71
Contacting support .............................................................................................................................................. 72
Appendix A Traveling with or shipping your computer ....................................................................................... 73
Appendix B Troubleshooting ........................................................................................................................... 74
Appendix C Electrostatic discharge .................................................................................................................. 78
Index ............................................................................................................................................................. 79
xii
1Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Connecting to a network on page 15.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 53.
●
Get to know your computer—Learn about your computer features. See Getting to know your computer
on page 3 and Navigating using the keyboard, touch gestures and pointing devices on page 20 for
additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
Select Start>All Programs. For details about using the software included with the computer, see the
software manufacturer's instructions, which may be provided with the software or on the
manufacturer's website.
●
Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery
on page 58.
1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.
ResourcesFor information about
Setup Instructions poster
Help and Support
To access Help and Support, select Start>All Programs > HP Help and Support.
To access the latest user guide, go to http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
Worldwide support
To get support in your language, go to
http://www.hp.com/support, and select your country.
HP website
To access the latest user guide, go to http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
Safety & Comfort Guide
To access the user guide, select Start > All Programs > HP
Help and Support > HP Documentation.
– or –
Go to http://www.hp.com/ergo.
●
How to set up the computer
●
Help to identify computer components
●
Operating system information
●
Software, driver, and BIOS updates
●
Troubleshooting tools
●
How to access support
●
Online chat with an HP technician
●
Support telephone numbers
●
HP service center locations
●
Support information
●
Ordering parts and nding additional help
●
Accessories available for the device
●
Proper workstation setup, posture, health, and work habits
●
Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
To access the user guide, select Start > All Programs > HP
Help and Support > HP Documentation.
Limited Warranty*
To access the Limited Warranty, select Start>All
Programs > HP Help and Support > HP Documentation >
View Warranty Information.
– or –
Go to http://www.hp.com/go/orderdocuments.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Oice, Singapore 911507. Include your product name, and your
name, phone number, and postal address.
●
Regulatory and safety information
●
Battery disposal information
Warranty information
2Chapter 1 Welcome
2Getting to know your computer
Right
ComponentDescription
(1)Audio-out (headphone)/Audio-in (microphone)
combo jack
(2)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
(3)HDMI portConnects an optional video or audio device, such as a high-
(4)USB Type-C (charging) ports (2)Connect any USB device with a Type-C connector.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides, select
Start > All Programs > HP Help and Support > HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
external drive, printer, scanner or USB hub.
NOTE: For details about dierent types of USB ports, see
Using a USB device on page 41.
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI and other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
Right3
ComponentDescription
(5)Power connectorConnects an AC adapter.
(6)AC adapter and battery light
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
4Chapter 2 Getting to know your computer
Left
ComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)RJ-45 (network) jack/lightsConnects a network cable.
●
Green (left): The network is connected.
●
Amber (right): The network is showing activity.
(3)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
NOTE: For details about dierent types of USB ports, see
Using a USB device on page 41.
(4)USB 3.0 charging (powered) portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
NOTE: For details about dierent types of USB ports, see
Using a USB device on page 41.
(5)Memory card readerReads optional memory cards that store, manage, share, or
access information.
Left5
Display
ComponentDescription
(1)WLAN antennas (2)* (select products only)Send and receive wireless signals to communicate with wireless local
(3)Webcam light (select products only)On: The webcam is in use.
(4)Webcam (select products only)Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
For information on using the webcam, select Start>All Programs > Communication and Chat>HP WebCam.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select Start > All Programs >HP Help and Support>HP
Documentation.
6Chapter 2 Getting to know your computer
Top
TouchPad
ComponentDescription
(1)TouchPad on/o buttonTurns the TouchPad on and o.
(2)TouchPad zoneMoves the pointer and selects or activates items on the screen.
Top7
Lights
ComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the keys to all capital letters.
(3)Microphone mute light
(4)Num lock lightOn: Num lock is on.
(5)Wireless light On: An integrated wireless device, such as a wireless local area
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity. For more
information, see Using power-saving states on page 32.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6)Mute light
(7)TouchPad light
8Chapter 2 Getting to know your computer
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
On: The TouchPad is o.
ComponentDescription
●
O: The TouchPad is on.
Top9
Buttons, speakers, and ngerprint reader
ComponentDescription
(1)Power button
(2)Wireless buttonTurns the wireless feature on or o but does not establish a
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows® shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity. For more
information, see Using power-saving states on page 32.
To learn more about your power settings: Select Start>Control Panel>System and Security>Power Options.
wireless connection.
(3)Volume mute buttonMutes and restores speaker sound.
10Chapter 2 Getting to know your computer
ComponentDescription
(4)Speakers (2)Produce sound.
(5)Fingerprint reader (select models only)Allows a ngerprint logon to Windows, instead of a password
logon.
Top11
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc key.
(3)Windows button Displays the Windows Start menu.
(4)Function keysExecute frequently used system functions when pressed in
combination with the fn key.
(5)Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
(6)Windows applications keyDisplays a shortcut menu for items beneath the cursor.
(7)num lk keyTurns the embedded numeric keypad on and o when pressed in
combination with the fn key.
12Chapter 2 Getting to know your computer
Bottom
ComponentDescription
(1)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom13
Front
ComponentDescription
(1)Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2)Power light
(3)Battery lightWhen AC power is connected:
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see Using power-saving
states on page 32.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is not charging.
(4)Drive light
14Chapter 2 Getting to know your computer
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: For more information about HP 3D DriveGuard,
see Using HP 3D DriveGuard (select models only)
on page 44.
3Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with
one or more of the following wireless devices:
●
Wireless local area network (WLAN) device—Connects the computer to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate oices, your home, and
public places such as airports, restaurants, coee shops, hotels, and universities. In a WLAN, the mobile
wireless device in your computer communicates with a wireless router or a wireless access point.
●
Bluetooth device (select models only)—Creates a personal area network (PAN) to connect to other
Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively close
together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in Help and
Support. To access Help and Support, select Start>Help and Support.
Using the wireless controls
You can control the wireless devices in your computer using these features:
●
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless button)
●
Operating system controls
Turning wireless devices on or o
You can use the wireless button or HP Connection Manager (select models only) to turn on and turn o
wireless devices.
NOTE: A computer may have a wireless button, a wireless switch, or a wireless key on the keyboard. The
term wireless button is used throughout this guide to refer to all types of wireless controls.
To turn o wireless devices using HP Connection Manager:
▲
Right-click the HP Connection Manager icon in the notication area, at the far right of the taskbar, and
then click the power button next to the desired device.
-or-
Select Start>All Programs > Productivity and Tools > HP Connection Manager, and then click the
power button next to the desired device.
Connecting to a wireless network15
Using HP Connection Manager (select models only)
HP Connection Manager provides a central location for managing your wireless devices, and an interface for
sending and receiving SMS (text) messages. HP Connection Manager allows you to manage the following
devices:
●
Wireless local area network (WLAN)/Wi-Fi
●
Bluetooth
HP Connection Manager provides information and notications on connection status, power status, SIM card
details, and SMS messages. Status information and notications are provided in the notication area, at the
far right of the taskbar.
To open HP Connection Manager:
▲
Click the HP Connection Manager icon in the taskbar.
-or-
Select Start>All Programs > Productivity and Tools > HP Connection Manager.
For more information, see the HP Connection Manager software Help.
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending
on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is
on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices. If the wireless light is white, at least one wireless device is on. If the wireless light is o, all wireless
devices are o.
NOTE: On some models, the wireless light is amber when all wireless devices are o.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn o
the wireless devices simultaneously.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage
wireless networks, and diagnose and repair network problems.
To use operating system controls:
▲
Select Start>Control Panel > Network and Internet > Network and Sharing Center.
For more information, access Help and Support by selecting Start > Help and Support.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
16Chapter 3 Connecting to a network
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