Hewlett-Packard Stream 8 Service manual

HP Stream 8 Tablet (model numbers 58xx and 59xx)

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a U.S. registered trademark of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2014

Document Part Number: 791739-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your tablet.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 3

3 Illustrated parts catalog ................................................................................................................................ 5

Locating the model number, product number, and serial number ...................................................................... 5

Tablet major components ..................................................................................................................................... 6

Miscellaneous parts ............................................................................................................................................... 7

Sequential part number listing .............................................................................................................................. 9

4 Removal and replacement preliminary requirements ..................................................................................... 14

Tools required ...................................................................................................................................................... 14

Service considerations ........................................................................................................................................ 14

Plastic parts ....................................................................................................................................... 14

Cables and connectors ...................................................................................................................... 14

Grounding guidelines ........................................................................................................................................... 15

Electrostatic discharge damage ....................................................................................................... 15

Packaging and transporting guidelines ......................................................................... 16

Workstation guidelines ................................................................................ 16

5 Removal and replacement procedures ........................................................................................................... 18

Tablet component replacement procedures ...................................................................................................... 18

Back cover ............................................................................................................................................................ 18

Middle frame ........................................................................................................................................................ 20

Battery ................................................................................................................................................................. 21

3G antenna board ................................................................................................................................................ 22

Rear-facing webcam ............................................................................................................................................ 24

Front-facing webcam .......................................................................................................................................... 26

Button board ........................................................................................................................................................ 27

Display panel cable .............................................................................................................................................. 28

Speakers .............................................................................................................................................................. 29

System board ....................................................................................................................................................... 30

WWAN antenna .................................................................................................................................................... 33

WLAN antenna ..................................................................................................................................................... 34

6 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 36

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 36

7 Specifications ............................................................................................................................................. 37

8 Backup and recovery .................................................................................................................................... 38

Backing up your information ............................................................................................................................... 38

Performing a system recovery ............................................................................................................................ 38

Changing the boot device order ........................................................................................................ 39

Using Windows Refresh or Windows Reset ...................................................................................... 39

9 Power cord set requirements ........................................................................................................................ 40

Requirements for all countries ........................................................................................................................... 40

Requirements for specific countries and regions ............................................................................................... 40

10 Recycling .................................................................................................................................................. 42

Index ............................................................................................................................................................. 43

1 Product description

Category Description

Product Name HP Stream 8 Tablet model number 59xx (3G compatible)

HP Stream 8 Tablet model number 58xx (Wi-Fi compatible)

Processor Intel® Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor soldered-on-circuit (SoC)

Panel 8.0-in (1280×800), AntiGlare (AG), In panel switching (IPS), light-emitting diode (LED), multi-

touch, wide-viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel

Memory On-board; non-accessible

1-GB DDR3L

Mass storage Supports 32-GB eMMC

Audio and video Two speakers

One microphone

CTIA headset only

Supports MP3, OGG, Flac, AAC, and AMR

2.0-MP, fixed-focus front-facing webcam

5.0-MP, auto-focus rear-facing webcam

Supports MPEG1, MPEG2, MPEG4-XVID, H264, H263, WMV7/8/9, VC-1, VP8, AVS, MJPEG, VP6, WMV1/2, DIVX

Supports JPG, BMP, GIF, and PNG photos

Sensor Accelerometer

G-sensor

GPS (HP Stream 8 Tablet model numbers 59xx only)

SAR (HP Stream 8 Tablet model numbers 59xx only)

Wireless networking Integrated wireless options:

WLAN: 802.11 b/g/n

3G data: GSM 900-/1800- or 850-/1900-MHz

WCDMA: 900-/2100- or 850-/1900-MHz

Bluetooth: 4.0, WAPI, diversity antenna

Wi-Fi variant only, WLAN: 802.11 b/g/n

WWAN: Huawei MU739

External expansion Integrated micro SD Card Reader expandable to 32-GB

Ports

Power requirements Supports a 1-cell, 4000-mAh battery (non-removable), USB charging

●

Audio: headphone jack

●

Micro USB 2.0 port supporting charging and data

Category Description

Supports a 5-V/2-A AC adapter with DC plug and localized cable plug support

Operating system Preinstalled: Microsoft Windows 8.1

Serviceability End user replaceable part: AC adapter and USB cable

2 Chapter 1 Product description

2 External component identification

Item Description Item Description

(1) Rear-facing webcam (6) Volume up button

(2) Micro USB 2.0 port (7) Volume down button

(3) Audio-out (headphone)/Audio-in

(microphone) jack

(4) Front-facing webcam (9) Windows button

(5) Power button (10) Speakers (2)

(8) Micro SD Card Reader slot

4 Chapter 2 External component identification

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the model number, product number, and serial number

The tablet model number (1), product number (2), and serial number (3) are located on the tablet back cover. This information may be needed when travelling internationally or when contacting support.

Locating the model number, product number, and serial number 5

Tablet major components

Item Component Spare part number

(1) Back cover 796809-001

(2) Middle frame:

For use on HP Stream 8 Tablet 59xx models 796810-002

For use on HP Stream 8 Tablet 58xx models 796810-001

(3) 3G antenna board (for use only on HP Stream 8 Tablet 59xx models; includes double-

sided adhesive)

(4) Battery, 4000-mAh, USB-charging (includes cable and double-sided adhesive) 795066-001

(5a) Rear-facing webcam (5.0-MP, auto-focus; includes cable and double-sided adhesive) 796815-001

(5b) Rear-facing webcam bracket 796816-001

(6) Front-facing webcam (2.0-MP, fixed-focus; includes cable) 796814-001

Front-facing webcam shield (not illustrated) 796817-001

(7) Button board (includes cable, power button actuator, and volume button actuators) 800024-001

(8) Display panel cable 796819-001

(9) Speakers (include left and right speakers and cables) 796818-001

796813-001

6 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(10) WLAN antenna (includes cable, transceiver, and double-sided adhesive) 796822-001

(11) System board equipped with an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics

subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, and the Microsoft Windows 8.1 operating system:

For use on HP Stream 8 Tablet 59xx models in Asia Pacific countries and regions (includes

3G connectivity)

For use on HP Stream 8 Tablet 59xx models in Europe, the Middle East, and Africa (includes

3G connectivity)

For use on HP Stream 8 Tablet 59xx models in Latin America (includes 3G connectivity) 796812-161

For use on HP Stream 8 Tablet 59xx models in North America (includes 3G connectivity) 796812-001

For use on HP Stream 8 Tablet 59xx models in the People's Republic of China (includes

3G connectivity)

For use on HP Stream 8 Tablet 58xx models in Asia Pacific countries and regions (includes

Wi-Fi connectivity)

For use on HP Stream 8 Tablet 58xx models in North America (includes Wi-Fi connectivity) 799858-001

For use on HP Stream 8 Tablet 58xx models in the People's Republic of China (includes Wi-

Fi connectivity)

(12) WWAN antenna (includes cable, transceiver, and double-sided adhesive) 796823-001

(13) Display panel assembly, 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-viewing angle,

5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen (includes bezel and TouchScreen cable)

Miscellaneous parts

796812-371

796812-021

796812-AA1

799858-371

799858-AA1

796811-001

Component Spare part number

5-V / 2-A AC adapter:

For use in Australia 757043-001

For use in Europe 747779-001

For use in India 757282-001

For use in North America 745229-001

For use in the People's Republic of China 757280-001

For use in the United Kingdom 747780-001

HP Stream 8 Tablet 59xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, 3G connectivity, and the Microsoft Windows 8.1 operating system:

For use in the Adriatics region (English with multiple local languages) 794636-F81

For use in Africa (English with multiple local languages) 794636-DE1

For use in Asia Pacific countries and regions 794636-371

For use in the Baltic region (English with multiple local languages) 794636-DT1

Miscellaneous parts 7

Component Spare part number

For use in Belgium 794636-A41

For use in Bulgaria 794636-261

For use in Canada 794636-DB1

For use in the Czech Republic and Slovakia 794636-FL1

For use in Denmark, Finland, and Norway 794636-DH1

For use in Europe, the Middle East, and Africa 794636-021

For use in France 794636-051

For use in Germany 794636-041

For use in Greece 794636-151

For use in Hong Kong 794636-AC1

For use in Hungary 794636-211

For use in Israel 794636-BB1

For use in Italy 794636-061

For use in Latin America 794636-161

For use in the Netherlands 794636-331

For use in North America 794636-001

For use in the People's Republic of China 794636-AA1

For use in Poland 794636-241

For use in Portugal 794636-131

For use in Romania 794636-271

For use in Russia 794636-251

For use in Saudi Arabia 794636-DL1

For use in Singapore 794636-AF1

For use in South Korea 794636-AD1

For use in Spain 794636-071

For use in Switzerland 794636-BG1

For use in the United Kingdom 794636-031

HP Stream 8 Tablet 58xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, Wi-Fi connectivity, and the Microsoft Windows 8.1 operating system:

For use in Asia Pacific countries and regions 794635-371

For use in Canada 794635-DB1

For use in North America 794635-001

For use in the People's Republic of China 794635-AA1

8 Chapter 3 Illustrated parts catalog

Component Spare part number

Screw Kit 796824-001

USB extension cable 745230-001

Sequential part number listing

Spare part number Description

745229-001 5-V / 2-A AC adapter for use in North America

745230-001 USB extension cable

747779-001 5-V / 2-A AC adapter for use in Europe

747780-001 5-V / 2-A AC adapter for use in the United Kingdom

757043-001 5-V / 2-A AC adapter for use in Australia

757280-001 5-V / 2-A AC adapter for use in the People's Republic of China

757282-001 5-V / 2-A AC adapter for use in India

794635-001 HP Stream 8 Tablet 58xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-

viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, Wi-Fi connectivity, and the Microsoft Windows 8.1 operating system for use in North America

794635-371 HP Stream 8 Tablet 58xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-

794635-AA1 HP Stream 8 Tablet 58xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-

794635-DB1 HP Stream 8 Tablet 58xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-

794636-001 HP Stream 8 Tablet 59xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-

viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, 3G connectivity, and the Microsoft Windows 8.1 operating system for use in North America

794636-021 HP Stream 8 Tablet 59xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-

viewing angle, 5-point capacitive, auto-rotate (selectable), tempered-glass, backlit, TouchScreen display panel, an Intel Z3735G 1.30-GHz (1.80-GHz burst mode) quad core processor, a graphics subsystem with UMA memory, 1.0-GB of system memory, 32-GB eMMC storage, 3G connectivity, and the Microsoft Windows 8.1 operating system for use in Europe, the Middle East, and Africa

794636-031 HP Stream 8 Tablet 59xx model equipped with a 8.0-in (1280×800), AG, IPS, LED, multi-touch, wide-

Sequential part number listing 9

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