Hewlett-Packard Stream 7 Service manual
HP Stream 7 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a trademark of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2014
Document Part Number: 791742-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your tablet.
Not all features are available on all editions of
Windows 8. This tablet may require upgraded
and/or separately purchased hardware,
drivers, and/or software to take full advantage
of Windows 8 functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 2
3 Illustrated parts catalog ................................................................................................................................ 3
Locating the serial number, product number, and model number ...................................................................... 3
Tablet major components ..................................................................................................................................... 4
Miscellaneous parts ............................................................................................................................................... 5
Sequential part number listing .............................................................................................................................. 6
4 Removal and replacement preliminary requirements ....................................................................................... 9
Tools required ........................................................................................................................................................ 9
Service considerations ........................................................................................................................................... 9
Plastic parts ......................................................................................................................................... 9
Cables and connectors ........................................................................................................................ 9
Grounding guidelines ............................................................................................................................................. 9
Electrostatic discharge damage ......................................................................................................... 9
Packaging and transporting guidelines ......................................................................... 11
Workstation guidelines ................................................................................ 11
5 Removal and replacement procedures ........................................................................................................... 13
Tablet component replacement procedures ...................................................................................................... 13
Back cover ............................................................................................................................................................ 13
Mid-frame cover .................................................................................................................................................. 14
Battery ................................................................................................................................................................. 15
Rear-facing webcamera ...................................................................................................................................... 16
Front-facing webcamera ..................................................................................................................................... 17
Antenna board ..................................................................................................................................................... 19
Display cable ........................................................................................................................................................ 20
Speaker ................................................................................................................................................................ 21
System board ....................................................................................................................................................... 22
Power button board ............................................................................................................................................. 26
Power button ....................................................................................................................................................... 27
Volume control button ........................................................................................................................................ 28
v
6 Specifications ............................................................................................................................................. 29
7 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 30
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 30
8 Backup and recovery .................................................................................................................................... 31
Backing up your information ............................................................................................................................... 31
Performing a system recovery ............................................................................................................................ 31
Recovery from an external USB flash drive ...................................................................................... 31
Using Windows Refresh or Windows Reset ...................................................................................... 32
9 Power adapter requirements ........................................................................................................................ 33
Requirements for all countries ........................................................................................................................... 33
Requirements for specific countries and regions ............................................................................................... 33
10 Recycling .................................................................................................................................................. 35
Index ............................................................................................................................................................. 36
vi
1 Product description
Category Description
Product Name HP Stream 7 Tablet
Processor Intel® Atom Z3735G quad core 1.3 GHz/ 1.80 GHz burst mode processor
Panel 7.0 in, display with light-emitting display (LED) backlight (1280×800) In-plane Switching (IPS),
five-finger capacitive touch, auto rotate (selectable), tempered glass, anti-glare TouchScreen
display assembly
Memory 1 GB RAM memory, integrated onto system board
Storage 32 GB eMMC, integrated onto system board
Supports external Micro SD up to 32 GB
Audio and video One microphone
One speaker
2.0 MP full-frame, rear-facing webcamera
0.3 MP full-frame, VGA front-facing webcamera
Supports MP3, Ogg, FLAC, AAC, and AMR audio formats
Supports CTIA headset only
Sensor Accelerometer/G-sensor
Wireless networking Integrated wireless option: WLAN 802.11b/g/n (n is select models only) with one antenna
Bluetooth®: 4.0 WAPI
External expansion Integrated micro SD Card Reader expandable to 32 GB
Ports
Power requirements 3000 mAh, Li-ion battery, USB charging
Operating system
Serviceability End user replaceable parts:
●
Audio: headphone/microphone combo jack, 3.5 mm
●
Micro SD Card Reader
●
Micro USB 2.0
5V 2A AC adapter with Micro USB cable and localized cable plug support
Preinstalled: MicrosoftTM WindowsTM 8.1 with Bing (32 bit)
●
AC adapter
●
USB cable
1
2 External component identification
Item Component Item Component
(1) Rear-facing webcamera (6) Volume control button
(2) Micro USB 2.0 port (7) Micro SD Card Reader slot
(3) Audio-out (headphone)/Audio-in
(microphone) jack
(4) Front-facing webcamera (9) Speaker
(5) Power button
2 Chapter 2 External component identification
(8) Windows button
3 Illustrated parts catalog
Locating the serial number, product number, and model number
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
The model number (1), serial number (2), and product number (3) of your tablet are located on the back
cover of the tablet. You may need the information when you travel internationally or when you contact
support.
Locating the serial number, product number, and model number 3
Tablet major components
Item Component Spare part number
(1) Back cover 796782-001
(2) Mid-frame cover 796783-001
(3) Front-facing webcamera (includes cable) 796786-001
(4) Battery, 3000 mAh, USB-charging (includes cable) 795065-001
(5) Rear-facing webcamera (includes cable) 796787-001
(6) Speaker Kit (includes speaker and cables); the speaker is also spared with the system
board
(7) Antenna board (includes WLAN antenna cable and transceiver) 796789-001
(8) Speaker rubber protector 796792-001
4 Chapter 3 Illustrated parts catalog
796788-001
Item Component Spare part number
(9) System board equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC
hard drive (includes microphone, audio-out (headphone)/audio-in (microphone) jack, micro
USB 2.0 port, and speaker)
For use only in Asia Pacific 796785-371
For use only in Canada 796785-DB1
For use only in the People's Republic of China 796785-AA1
For use only in Europe, the Middle East, and Africa 796785-021
For use only in Latin America 796785-161
For use only in the North America 796785-001
(10) Display cable 796790-001
(11) Power button board 796791-001
(12) Power button 796793-001
(13) Volume control button 796794-001
(14) 7.0 in, LED, TouchScreen, display panel assembly 796784-001
Miscellaneous parts
Component Spare part number
5V 2A AC adapter:
For use only in Australia 757043-001
For use only in Europe 747779-001
For use only in the North America 745229-001
For use only in the People’s Republic of China 757280-001
For use only in the United Kingdom 747780-001
HP Stream 7 equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive
For use only in the Adriatic Region 794637-F81
For use only in Africa 794637-DE1
For use only in Asia Pacific 794637-371
For use only in the Baltics 794637-DT1
For use only in Belgium 794637-A41
For use only in Bulgaria 794637-261
For use only in Canada 794637-DB1
For use only in Czech Republic and Slovak Republic 794637-FL1
For use only in Europe, the Middle East, and Africa 794637-021
For use only in France 794637-051
Miscellaneous parts 5
Component Spare part number
For use only in Germany 794637-041
For use only in Greece 794637-151
For use only in Hungary 794637-211
For use only in Israel 794637-BB1
For use only in Italy 794637-061
For use only in Latin America 794637-161
For use only in the Netherlands 794637-331
For use only in Nordic Regions 794637-DH1
For use only in the North America 794637-001
For use only in the People's Republic of China 794637-AA1
For use only in Poland 794637-241
For use only in Portugal 794637-131
For use only in Romania 794637-271
For use only in Russia 794637-251
For use only in Saudi Arabia 794637-DL1
For use only in Spain 794637-071
For use only in Switzerland 794637-BG1
For use only in the United Kingdom 794637-031
Screw Kit 796795-001
USB extension cable 745230-001
Sequential part number listing
Spare part number Description
745229-001 5V 2A AC adapter for use only in North America
745230-001 USB extension cable
747779-001 5V 2A AC adapter for use only in Europe
747780-001 5V 2A AC adapter for use only in the United Kingdom
757043-001 5V 2A AC adapter for use only in Australia
757280-001 5V 2A AC adapter for use only in People's Republic of China
794637-001 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in North America
794637-021 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Europe, the Middle East, and Africa
6 Chapter 3 Illustrated parts catalog
Spare part number Description
794637-031 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in the United Kingdom
794637-041 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Germany
794637-051 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in France
794637-061 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Italy
794637-071 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Spain
794637-131 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Portugal
794637-151 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Greece
794637-161 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Latin America
794637-211 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Hungary
794637-241 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Poland
794637-251 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Russia
794637-261 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Bulgaria
794637-271 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Romania
794637-331 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in the Netherlands
794637-371 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Asia Pacific
794637-A41 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Belgium
794637-AA1 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in the People's Republic of China
794637-BB1 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Israel
794637-BG1 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Switzerland
794637-DB1 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Canada
794637-DE1 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Africa
794637-DH1 HP Stream 7, equipped with Atom Z3735G processor, 1 GB RAM memory, and 32 GB eMMC hard drive, for
use only in Nordic Regions
Sequential part number listing 7
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