Hewlett-Packard Spectre Pro x360 Service manual

HP Spectre x360 Convertible PC and HP Spectre Pro x360 Convertible PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: February 2015

Document Part Number: 799099-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 5

Locating hardware ................................................................................................................................................. 5

Locating software .................................................................................................................................................. 5

Display ................................................................................................................................................................... 6

Keys ........................................................................................................................................................................ 7

Lights ..................................................................................................................................................................... 8

Speakers ................................................................................................................................................................ 8

TouchPad ............................................................................................................................................................... 9

Left side ............................................................................................................................................................... 10

Right side ............................................................................................................................................................. 12

3 Illustrated parts catalog .............................................................................................................................. 13

Locating the serial number, product number, and model number .................................................................... 13

Computer major components ............................................................................................................................. 14

Miscellaneous parts ............................................................................................................................................. 17

4 Removal and replacement preliminary requirements ..................................................................................... 19

Tools required ...................................................................................................................................................... 19

Service considerations ........................................................................................................................................ 19

Plastic parts ....................................................................................................................................... 19

Cables and connectors ...................................................................................................................... 19

Grounding guidelines ........................................................................................................................................... 20

Electrostatic discharge damage ....................................................................................................... 20

Packaging and transporting guidelines ......................................................................... 21

Workstation guidelines ................................................................................ 21

5 Removal and replacement procedures ........................................................................................................... 23

Unlocking the device and disabling Always On Remote Management (select HP devices only) ....................... 23

Bottom cover ....................................................................................................................................................... 24

Battery ................................................................................................................................................................. 25

WLAN module ...................................................................................................................................................... 26

Solid-state drive .................................................................................................................................................. 28

Fan ....................................................................................................................................................................... 29

Speakers .............................................................................................................................................................. 30

TouchPad ............................................................................................................................................................. 31

Card reader board ................................................................................................................................................ 32

System board ....................................................................................................................................................... 33

Heat sink .............................................................................................................................................................. 37

Keyboard .............................................................................................................................................................. 38

Display assembly ................................................................................................................................................. 40

Audio jack board .................................................................................................................................................. 42

Power connector cable ........................................................................................................................................ 43

6 Using Setup Utility (BIOS) – Windows 8 .......................................................................................................... 44

Starting Setup Utility (BIOS) ................................................................................................................................ 44

Updating the BIOS ................................................................................................................................................ 44

Determining the BIOS version ........................................................................................................... 44

Downloading a BIOS update .............................................................................................................. 45

7 Using HP PC Hardware Diagnostics (UEFI) – Windows 8 .................................................................................... 46

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 47

8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 7 ................................................ 48

Starting Setup Utility (BIOS) ................................................................................................................................ 48

Updating the BIOS ................................................................................................................................................ 48

Determining the BIOS version ........................................................................................................... 48

Downloading a BIOS update .............................................................................................................. 49

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 50

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 51

9 Specifications ............................................................................................................................................. 52

10 Backing up, restoring, and recovering – Windows 8 ...................................................................................... 53

Creating recovery media and backups ................................................................................................................ 53

Creating HP Recovery media (select models only) ........................................................................... 54

Using Windows tools ........................................................................................................................................... 55

Restore and recovery .......................................................................................................................................... 55

Recovering using HP Recovery Manager .......................................................................................... 56

What you need to know before you get started ............................................................ 56

Using the HP Recovery partition (select models only) .................................................. 56

Using HP Recovery media to recover ............................................................................. 57

Changing the computer boot order ................................................................................ 57

Removing the HP Recovery partition (select models only) ........................................... 57

11 Backing up, restoring, and recovering – Windows 7 ...................................................................................... 58

Creating backups ................................................................................................................................................. 58

Creating recovery media to recover the original system ................................................................. 58

What you need to know .................................................................................................. 58

Creating the recovery media ........................................................................ 59

Creating system restore points ........................................................................................................ 59

What you need to know .................................................................................................. 59

Creating a system restore point ..................................................................................... 59

Backing up system and personal information .................................................................................. 60

Tips for a successful backup ........................................................................................... 60

What you need to know .................................................................................................. 60

Creating a backup using Windows Backup and Restore ................................................ 61

Restore and recovery .......................................................................................................................................... 61

Restoring to a previous system restore point .................................................................................. 61

Restoring specific files ...................................................................................................................... 61

Restoring specific files using Windows Backup and Restore ......................................... 61

Recovering the original system using HP Recovery Manager .......................................................... 62

What you need to know .................................................................................................. 62

Recovering using HP Recovery partition (select models only) ...................................... 62

Recovering using the recovery media ............................................................................ 63

Changing the computer boot order .............................................................. 63

12 Statement of Volatility .............................................................................................................................. 64

Non-volatile memory usage ................................................................................................................................ 66

Questions and answers ....................................................................................................................................... 68

13 Power cord set requirements ...................................................................................................................... 70

Requirements for all countries ........................................................................................................................... 70

Requirements for specific countries and regions ............................................................................................... 70

14 Recycling .................................................................................................................................................. 72

Index ............................................................................................................................................................. 73

vii

viii

1 Product description

Category Description HP Spectre x360

Convertible PC

Product Name HP Spectre x360 Convertible PC ×

HP Spectre Pro x360

Convertible PC

Processor

●

Intel® Core™ i7-5600U 2.60GHz (SC turbo up to 3.00-GHz) processor (1600-MHz FSB,

4.00-MB L2 cache, dual core, 15 W)

●

Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1600-MHz FSB,

4.00-MB L2 cache, dual core, 15 W)

●

Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (1600-MHz FSB,

3.00-MB L2 cache, dual core, 15 W)

●

Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB,

4.00-MB L2 cache, dual core, 15 W)

× ×

HP Spectre Pro x360

Convertible PC

Chipset Intel processor controller

hub (PCH)

Graphics Internal Graphics: Intel HD

Graphics 5500

Support for HD decode, DX12, and HDMI

Panel 13.3-in (2560×1440), BrightView,

quad high-definition (QHD), whitelight emitting (WLED), UWVA, TouchScreen with flush glass and MultiTouch enabled; eDP1.3+PSR at 72% Color Gamut (CG), 16:9 ultra-wide aspect ratio; typical brightness: 340 nits, (2.55-mm)

13.3-in (1920×1080), BrightView, full high-definition (fHD), WLED, UWVA, TouchScreen with flush glass and MultiTouch enabled; eDP1.2 at 72% Color Gamut (CG), 16:9 ultra-wide aspect ratio; typical brightness: 340 nits, (2.85mm)

× ×

Category Description HP Spectre x360

Convertible PC

HP Spectre Pro x360

Convertible PC

Memory Support for LPDDR3-1600

Primary storage Support for single PCIe / SATA M2

Support for single PCIe / SATA M2

dual channel

Supports 8192-MB (256MB×4×16×4PCs) and 4096-MB (128-MB×2×32×4PCs) configurations

solid-state drive configuration as storage (scope M2 2260/2280 DS solid-state drive) in the following configurations:

●

512-GB solid-state drive supporting three-level cell (TLC)

●

256-GB solid-state drive supporting TLC

●

128-GB solid-state drive supporting TLC

solid-state drive configuration as storage (scope M2 2260/2280 DS solid-state drive) in the following configurations:

●

256-GB solid-state drive selfencrypting drive (SED) supporting multi-level cell (MLC)

●

180-GB solid-state drive supporting MLC

●

128-GB solid-state drive supporting MLC

× ×

Audio and video Webcam: HP TrueVision Full HD,

Wireless Integrated wireless local area

2 Chapter 1 Product description

× × fixed (no tilt), with activity light, 1920×1080 by 30 frames per second

Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software

Support for voice recognition

HD Audio (Realtek ALC3242)

Two speakers

× × network (WLAN) options by way of wireless module

Two built-in WLAN antennas (in display assembly)

Support for Miracast and Intel WiDi Pro

Category Description HP Spectre x360

Convertible PC

HP Spectre Pro x360

Convertible PC

Wireless (continued) Support for the following

External media cards HP multiformat Micro Digital Media

Ports

WLAN modules:

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter

●

Intel Dual Band Wireless-N 7265BN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + BT

4.0 Combo Adapter

●

Intel Dual Band Wireless-N 7265BN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter

Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).

●

AC adapter HP Smart plug (4.5-mm barrel)

●

Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-detection

●

DisplayPort 1.2

●

High-definition multimedia interface (HDMI) v.1.4b, supporting up to 1920×1200 at 60 Hz

●

USB 3.0 (2)

× ×

Keyboard/pointing devices

Power requirements Support for 65-W HP Smart

Full-size, backlight, island-style keyboard

Touchpad requirements:

●

ClickPad with imaging sensor

●

Multi-touch gestures enabled

●

Taps enabled as default

●

Support for Microsoft® Windows® 8 modern TrackPad gestures, drivers for Windows 7 Professional

adapter (non-PFC, EM, 3-wire, 4.5mm) and 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm)

× ×

Category Description HP Spectre x360

Convertible PC

HP Spectre Pro x360

Convertible PC

Power requirements

(continued)

Security Support for Trusted Platform

Operating system Preinstalled: Windows 8.1 ×

Operating system Preinstalled:

Support for a 3-cell, 56-WHr, 4.96AHr, Li-ion battery (includes cable)

Module 1.2 (TPM)

●

Windows 8.1 Chinese 64-bit (only available with PRC Country Loc)

●

Windows 8.1 Emerging Markets 64-bit (available only in Africa-English, Asia-Pacific, Russia, Saudi Arabia, and Turkey)

●

Windows 8.1 Multilanguage 64-bit

●

Windows 8.1 Professional 64bit

●

Windows 8.1 Professional 64bit Education

●

Windows 7 Professional 64bit

Certified: Microsoft WHQL

Web-only support:

●

Windows 8 Chinese 64-bit

●

Windows 8 Emerging Markets 64-bit

●

Windows 8 Multilanguage 64bit

●

Windows 8 Professional 64bit

●

Windows 7 Enterprise 64-bit

●

Windows 7 Enterprise 32-bit

●

Windows 7 Professional 64bit

× ×

Serviceability End user replaceable part:

4 Chapter 1 Product description

× × AC adapter

2 External component identification

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type control panel, and then select Control Panel.

‒ or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc.

Locating software

To find out what software is installed on your computer:

▲

From the Start screen, click the down arrow in the lower-left corner of the screen.

‒ or –

From the Windows desktop, right-click the Start button, and then select Programs and Features.

Locating hardware 5

Display

Item Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with

WLANs.

(2) Internal microphones Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models

allow you to video conference and chat online using streaming video.

To use the webcam:

▲

From the Start screen, type camera, and then select

Camera from the list of applications.

(5) Internal display switch Turns off the display and initiates Sleep if the display

is closed while the power is on.

NOTE: The internal display switch is not visible

from the outside of the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this document:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

6 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3) Windows key Returns you to the Start screen from an open app

or the Windows desktop.

NOTE: Pressing the Windows key again will return you

to the previous screen.

(4) Action keys Execute frequently used system functions.

NOTE: The f5 action key turns the radiance backlight

keyboard feature off or on.

(5) Windows applications key Displays options for a selected object.

Keys 7

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all

capital letters.

(2) Mute light

Speakers

Component Description

Speakers Produce sound.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

8 Chapter 2 External component identification

TouchPad

Item Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate

(2) TouchPad left button Functions like the left button on an external mouse.

(3) TouchPad right button Functions like the right button on an external mouse.

items on the screen.

TouchPad 9

Left side

Item Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter/battery light

(3) Vent Enables airflow to cool internal components.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,

●

Solid white: The computer is connected to external power and the battery is fully charged.

●

Solid amber: The computer is connected to external power and the battery is charged from 0 to 99 percent.

●

Slowly blinking white: A battery that is the only available power source has reached a low battery level. Less than 12 percent of the battery life is left.

●

Quickly blinking white: A battery that is the only available power source has reached a critical battery level. Less than 7 percent of the battery life is left.

●

Off: The computer is running on a battery as the power source.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select

models of cell phones and MP3 players, even when the computer is off.

(5) Power button

10 Chapter 2 External component identification

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

Item Component Description

(5) Power button (continued) If the computer has stopped responding and Windows

shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.

▲

From the Start screen, type power, select Power and sleep settings, and then select Power and sleep

from the list of applications.

‒ or –

From the Windows desktop, right-click the Start button, and then select Power Options.

(6) Power light

(7) Memory card reader Reads optional memory cards that enable you to store,

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other components.

●

Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

manage, share or access information.

To insert a card:

▲

Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

To remove a card:

▲

Press in on the card it until it pops out.

Left side 11

Right side

Item Component Description

(1) Windows button Returns you to the Start screen from an open app

(2) Volume button Controls speaker volume.

(3) Mini DisplayPort Connects an optional digital display device, such as a high-

(4) HDMI port Connects an optional video or audio device, such as a high-

or the Windows desktop.

NOTE: Pressing the Windows button again will return you

to the previous screen.

performance monitor or projector.

definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

(5) USB 3.0 charging (powered) ports Connect an optional USB device, such as a keyboard,

NOTE: USB charging ports can also charge select models

of cell phones and MP3 players, even when the computer is off.

(6) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this document:

▲

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

NOTE: When a device is connected

to the jack, the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

12 Chapter 2 External component identification

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the serial number, product number, and model number

The product name (1), serial number (2), product number (3), warranty information (4), and model name (5) are located on the bottom of the computer. You may need this information when you travel internationally or when you contact support.

Locating the serial number, product number, and model number 13

Computer major components

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: 13.3-in, ultra wide aspect ratio, TouchScreen (includes display panel cable, microphones, hinges,

webcam, and wireless antenna cables and transceivers)

13.3-in, QHD, WLED, BrightView (2560×1440), UWVA, 2.55-mm display assembly 801496-001

13.3-in, FHD, WLED, BrightView (1920×1080), UWVA, 2.55-mm display assembly 801495-001

(2) Top cover 801509-001

(3) Keyboard (includes keyboard cable and keyboard backlight cable):

For use on all computer models:

For use in Belgium 801508-A41

For use in Canada 801508-DB1

For use in the Czech Republic and Slovakia 801508-FL1

For use in Denmark, Finland, and Norway 801508-DH1

For use in France 801508-051

For use in Germany 801508-041

For use in Greece 801508-151

For use in Italy 801508-061

For use in the Netherlands 801508-B31

For use in Portugal 801508-131

For use in Russia 801508-251

For use in Saudi Arabia 801508-171

For use in South Korea 801508-AD1

For use in Spain 801508-071

For use in Turkey 801508-141

For use in the United Kingdom and Singapore 801508-031

For use in the United States 801508-001

For use only on HP Spectre Pro x360 Convertible PC computer models:

For use in Israel 801508-BB1

For use in Japan 801508-291

For use only on HP Spectre x360 Convertible PC computer models:

For use in Latin America 801508-161

For use in Switzerland 801508-BG1

(4) Power connector cable 801513-001

(5) Audio jack board (includes cable) 801497-001

(6) TouchPad (includes cable) 801499-001

(7) Speakers (includes left and right speakers and cables) 801501-001

Computer major components 15

Item Component Spare part number

(8) Card reader board (includes cable) 801498-001

(9) System board (includes a graphics subsystem with UMA memory and replacement thermal material):

For use on all computer models: