Hewlett-Packard Spectre 13 x360 4000 Service manual

HP Spectre x360 Convertible PC (model numbers used: 13t-4200 through 4299)

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2016

Document Part Number: 850191-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 10 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 3

Display .................................................................................................................................................................... 3

Keys ........................................................................................................................................................................ 4

Lights ...................................................................................................................................................................... 5

Speakers ................................................................................................................................................................. 5

TouchPad ................................................................................................................................................................ 6

Left side ................................................................................................................................................................. 7

Right side ............................................................................................................................................................... 9

3 Illustrated parts catalog .............................................................................................................................. 10

Locating the serial number, product number, and model number .................................................................... 10

Computer major components .............................................................................................................................. 11

Miscellaneous parts ............................................................................................................................................. 14

4 Removal and replacement preliminary requirements ..................................................................................... 15

Tools required ...................................................................................................................................................... 15

Service considerations ......................................................................................................................................... 15

Plastic parts ....................................................................................................................................... 15

Cables and connectors ...................................................................................................................... 15

Grounding guidelines ........................................................................................................................................... 16

Electrostatic discharge damage ........................................................................................................ 16

Packaging and transporting guidelines .......................................................................... 17

Workstation guidelines ................................................................................ 17

5 Removal and replacement procedures ........................................................................................................... 19

Bottom cover ....................................................................................................................................................... 19

Battery ................................................................................................................................................................. 21

WLAN module ...................................................................................................................................................... 22

Solid-state drive .................................................................................................................................................. 24

Fan ........................................................................................................................................................................ 25

Speakers .............................................................................................................................................................. 26

TouchPad .............................................................................................................................................................. 27

Card reader board ................................................................................................................................................ 29

System board ....................................................................................................................................................... 30

Heat sink .............................................................................................................................................................. 33

Keyboard .............................................................................................................................................................. 34

Display assembly ................................................................................................................................................. 36

Audio jack board .................................................................................................................................................. 38

Power connector cable ........................................................................................................................................ 39

6 Using Setup Utility (BIOS) ............................................................................................................................. 40

Starting Setup Utility (BIOS) ................................................................................................................................ 40

Updating Setup Utility (BIOS) .............................................................................................................................. 40

Determining the BIOS version ........................................................................................................... 41

Downloading a BIOS update .............................................................................................................. 41

Synchronizing a tablet and keyboard (select products only) .............................................................................. 42

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 43

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 44

8 Specications .............................................................................................................................................. 45

9 Backing up, restoring, and recovering ........................................................................................................... 46

Creating recovery media and backups ................................................................................................................ 46

Creating HP Recovery media (select products only) ......................................................................... 47

Using Windows Tools ........................................................................................................................................... 48

Restore and recovery ........................................................................................................................................... 48

Recovering using HP Recovery Manager ........................................................................................... 49

What you need to know before you get started ............................................................. 49

Using the HP Recovery partition (select products only) ................................................. 50

Using HP Recovery media to recover .............................................................................. 50

Changing the computer boot order ................................................................................ 51

Removing the HP Recovery partition (select products only) ......................................... 51

10 Power cord set requirements ...................................................................................................................... 52

Requirements for all countries ............................................................................................................................ 52

Requirements for specic countries and regions ................................................................................................ 52

11 Recycling .................................................................................................................................................. 54

Index ............................................................................................................................................................. 55

1 Product description

Category Description

Product Name HP Spectre x360 Convertible (model numbers used: 13t-4200 through 4299)

Processor Intel™ Core® i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-MHz front side bus (FSB),

4.00-MB L3 cache, dual core, 15 W)

Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB, 4.00-MB L3 cache, dual core, 15 W)

Chipset Intel processor controller hub (PCH)

Graphics Internal Graphics:

Intel HD Graphics

Intel Iris® Graphics (only on computer models equipped with an Intel i-7 6560U processor)

Support for HD decode, DX12, and HDMI

Panel 13.3-in (2560×1440), BrightView, quad high-denition (QHD), organic-light emitting (OLED), UWVA,

TouchScreen with ush glass design and MultiTouch enabled; eDP1.3+PSR at 100% Color Gamut (CG), 16:9 ultra-wide aspect ratio; typical brightness: 300 nits

Memory Support for LPDDR3-1600 dual channel

Support for 16384-MB or 8192-MB (178 ball) system memory

16384-MB (256-MB × 32 × 4 pieces) – 1600

8192-MB (256-MB × 16 × 4 pieces) – 1600

Primary storage Support for single PCIe / SATA M.2 solid-state drive conguration as storage (scope M.2 2280 DS solid-

state drive) in the following congurations:

●

1-TB PCIe NVMe solid-state drive supporting multi-level cell (MLC)

●

512-GB PCIe NVMe solid-state drive supporting triple-level cell (TLC)

●

256-GB PCIe NVMe solid-state drive supporting TLC

Audio and video HP TrueVision Full HD (FHD), xed (no tilt), with activity light

1920×1080 by 30 frames per second

Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software

Support for voice recognition

HD Audio (Conexant CX7501)

Bang & Olufsen premium audio

Two speakers

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two built-in WLAN antennas (in display assembly)

Support for Miracast and Intel WiDi Pro

Support for the following WLAN modules:

Category Description

Wireless (continued)

External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from

Ports

Keyboard/pointing devices Full-size, backlight, island-style keyboard

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter

●

Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter

●

Intel Dual Band Wireless-N 7265BN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter

and writes data to digital memory cards such as Secure Digital (SD).

●

AC adapter HP Smart plug (4.5-mm barrel)

●

Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection

●

DisplayPort 1.2

●

High-denition multimedia interface (HDMI) v.1.4b, supporting up to 1920×1200 at 60 Hz

Touchpad requirements:

●

ClickPad with imaging sensor

●

Multi-touch gestures enabled

●

Taps enabled as default

●

Support for Microsoft® Windows® 8 modern TrackPad gestures, drivers for Windows 7 Professional

Power requirements Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-

PFC, RC, 3-wire, 4.5-mm)

Support for a 3-cell, 56-WHr, 4.96-AHr, Li-ion battery (includes cable)

Security Support for HP SmartPass, Intel AT-p Ready, and Trusted Platform Module 1.2 (TPM)

Operating system Preinstalled:

For Developed Market (ML):

Windows 10 Home High End ML / MSFT Signature

For Emerging Market (EM/SL):

Windows 10 Home High End EM/SL / SEAP

Serviceability End user replaceable part: AC adapter

2 Chapter 1 Product description

2 External component identication

Display

Item Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate

with WLANs.

(2) Internal microphones Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models

allow you to video conference and chat online using streaming video.

To use the webcam, type camera in the taskbar search box, and then select Camera.

(5) Internal display switch Turns o the display and initiates Sleep if the display

is closed while the power is on.

NOTE: The internal display switch is not visible

from the outside of the computer.

NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around

the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this document, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 3

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3) Windows key Returns you to the Start screen from an open app

or the Windows desktop.

NOTE: Pressing the Windows key again will return you

to the previous screen.

(4) Action keys Execute frequently used system functions.

NOTE: The f5 action key turns the radiance backlight

keyboard feature o or on.

(5) Windows applications key Displays options for a selected object.

4 Chapter 2 External component identication

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all

capital letters.

(2) Mute light

Speakers

Component Description

Speakers Produce sound.

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Lights 5

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

(2) TouchPad left button Functions like the left button on an external mouse.

(3) TouchPad right button Functions like the right button on an external mouse.

items on the screen.

6 Chapter 2 External component identication

Left side

Item Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter/battery light

(3) Vent Enables airow to cool internal components.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,

●

Solid white: The computer is connected to external power and the battery is fully charged.

●

Solid amber: The computer is connected to external power and the battery is charged from 0 to 99 percent.

●

Slowly blinking white: A battery that is the only available power source has reached a low battery level. Less than 12 percent of the battery life is left.

●

Quickly blinking white: A battery that is the only available power source has reached a critical battery level. Less than 7 percent of the battery life is left.

●

O: The computer is running on a battery as the power source.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select

models of cell phones and MP3 players, even when the computer is o.

(5) Power button

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

Left side 7

Item Component Description

(5) Power button (continued) If the computer has stopped responding

and Windows shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲

From the Start screen, type power, select Power and sleep settings, and then select Power and sleep

from the list of applications.

‒ or –

From the Windows desktop, right-click the Start button, and then select Power Options.

(6) Power light

(7) Memory card reader Reads optional memory cards that enable you to store,

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display and other components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

manage, share or access information.

To insert a card:

▲

Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card it until it pops out.

8 Chapter 2 External component identication

Right side

Item Component Description

(1) Windows button Returns you to the Start screen from an open app

(2) Volume button Controls speaker volume.

(3) Mini DisplayPort Connects an optional digital display device, such as a high-

(4) HDMI port Connects an optional video or audio device, such as a high-

or the Windows desktop.

NOTE: Pressing the Windows button again will return you

to the previous screen.

performance monitor or projector.

denition television, any compatible digital or audio component, or a high-speed High-Denition Multimedia Interface (HDMI) device.

(5) USB 3.0 charging (powered) ports Connect an optional USB device, such as a keyboard,

NOTE: USB charging ports can also charge select models

of cell phones and MP3 players, even when the computer is o.

(6) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

NOTE: When a device is connected

to the jack, the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide, select the Start button, select All

apps, select HP Help and Support, and then select HP Documentation.

Right side 9

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions.

Locating the serial number, product number, and model number

The product name (1), serial number (2), product number (3), warranty information (4), and model name (5) are located on the bottom of the computer. You may need this information when you travel internationally or when you contact support.

10 Chapter 3 Illustrated parts catalog

Computer major components

Computer major components 11

Item Component Spare part number

(1) Display assembly: 13.3-in, QHD, OLED, BrightView (2560×1440), UWVA, 2.55-mm in ash

silver nish, ultra wide aspect ratio, TouchScreen (includes display panel cable, microphones, hinges, webcam, and wireless antenna cables and transceivers)

(2) Top cover:

In ash silver nish for use only in Japan 861873-001

In ash silver nish for use in all countries and regions except Japan 833716-001

(3) Keyboard (includes keyboard cable and keyboard backlight cable):

In ash silver nish:

For use in Belgium 833714-A41

For use in Canada 833714-DB1

For use in the Czech Republic and Slovakia 833714-FL1

For use in Denmark, Finland, and Norway 833714-DH1

For use in France 833714-051

For use in Germany 833714-041

For use in Greece 833714-151

For use in Italy 833714-061

For use in Japan 833714-291

848809-001

For use in Latin America 833714-161

For use in the Netherlands 833714-B31

For use in Portugal 833714-131

For use in Russia 833714-251

For use in Saudi Arabia 833714-171

For use in South Korea 833714-AD1

For use in Spain 833714-071

For use in Switzerland 833714-BG1

For use in Turkey 833714-141

For use in the United Kingdom and Singapore 833714-031

For use in the United States 833714-001

(4) Power connector cable 801513-001

(5) Audio jack board (includes cable) 828820-001

(6) TouchPad (includes cable) 833715-001

(7) Speakers (includes left and right speakers and cables) 801501-001

(8) Card reader board (includes cable) 828821-001

(9) System board (includes a graphics subsystem with UMA memory and replacement thermal material):

12 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor hub, and a non-Windows operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 16.0-GB of system memory, without sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 16.0-GB of system memory, without sensor hub, and a non-Windows operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, without sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, without sensor hub, and a non-Windows operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, external sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, external sensor hub, and a non-Windows operating system

849424-601

849424-001

861993-601

861993-001

861992-601

861992-001

828825-601

828825-001

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-

MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor hub, and a non-Windows operating system

(10) Heat sink (includes replacement thermal material) 828819-001

(11) Solid-state drive:

512-GB, M2, SATA3 solid-state drive supporting TLC 801504-001

256-GB, M2, SATA3 solid-state drive supporting TLC 801503-001

128-GB, M2, SATA3 solid-state drive supporting TLC 801502-001

1-TB, PCIe-3×4, NVMe solid-state drive supporting TLC 851590-001

512-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 853323-001

256-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 856221-001

(12) WLAN module:

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793840-005

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756751-005

Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793843-005

849425-601

849425-001

Intel Dual Band Wireless-N 7265BN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 780308-005

Computer major components 13

Item Component Spare part number

(13) Fan (includes cable) 828818-001

(14) Battery, 3-cell, 56-WHr, 4.96-AHr, Li-ion (includes cable) 789116-005

(15) Bottom cover (includes 4 rubber feet) 833711-001

Miscellaneous parts

Component Spare part number

AC adapter:

65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001

45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001

HP sleeve 806206-001

HP HDMI-to-VGA adapter 701943-001

HP RJ45-to-USB adapter dongle 539614-001

HP USB-to-Gigabit RJ45 adapter 829941-001

Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor):

For use in Australia 213356-001

For use in Denmark 213353-001

For use in Europe 213350-001

For use in India 404827-001

For use in Japan 349756-001

For use in North America 213349-001

For use in the People’s Republic of China 286497-001

For use in South Korea 267836-001

For use in Switzerland 213354-001

For use in Thailand 285096-001

For use in the United Kingdom and Singapore 213351-001

Power cord (Option 917, 1.0-m (3.2-ft), 3-wire conductor, ROHS) 361240-001

Screw Kit 801500-001

14 Chapter 3 Illustrated parts catalog

4 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the tablet.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Tools required 15

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

16 Chapter 4 Removal and replacement preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 17

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

18 Chapter 4 Removal and replacement preliminary requirements

5 Removal and replacement procedures

NOTE: This chapter provides removal and replacement procedures for Authorized Service Provider only

components. Components described in this chapter should only be accessed by an authorized service provider. Accessing these components can damage the computer or void the warranty.

There are as many as 90 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Bottom cover

Description Spare part number

Bottom cover (includes 4 rubber feet) 833711-001

Before disassembling the computer, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Close the computer.

2. Turn the computer upside down with the front toward you.

Bottom cover 19

3. Remove the two Torx5 T5M2.0×8.0 screws (1) and the six Torx5 T5M2.0×3.9 screws (2) that

secure the bottom cover to the computer.

4. Separate the rear edge of the bottom cover (1) from the top cover until it rests at an angle.

5. Remove the bottom cover (2).

6. Turn the computer right side up, with the front toward you.

Reverse this procedure to install the bottom cover.

20 Chapter 5 Removal and replacement procedures

Battery

Description Spare part number

Battery, 3-cell, 56-WHr, 4.96-AHr, Li-ion (includes cable) 789116-005

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 19).

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.

Remove the battery:

turn the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

1. Disconnect the battery cable (1) from the system board.

2. Release the battery cable from the routing channel (2) built into the battery.

3. Release the speaker cable from the routing channel (3) built into the battery.

4. Remove the four PM2.0×4.0 screws (4) that secure the battery to the top cover.

5. Remove the battery (5).

Reverse this procedure to install the battery.

Battery 21

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793840-005

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756751-005

Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793843-005

Intel Dual Band Wireless-N 7265BN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 780308-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 19).

5. Disconnect the battery cable from the system board (see Battery on page 21).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

2. Remove the Phillips PM2.0×2.7 screw (2) that secures the WLAN module to the top cover. (The WLAN

module tilts up.)

22 Chapter 5 Removal and replacement procedures

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective

sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

WLAN module 23

Solid-state drive

Description Spare part number

512-GB, M2, SATA3 solid-state drive supporting TLC 801504-001

256-GB, M2, SATA3 solid-state drive supporting TLC 801503-001

128-GB, M2, SATA3 solid-state drive supporting TLC 801502-001

1-TB, PCIe-3×4, NVMe solid-state drive supporting TLC 851590-001

512-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 853323-001

256-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 856221-001

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 19).

5. Disconnect the battery cable from the system board (see Battery on page 21).

Remove the solid-state drive:

1. Remove the PM2.0×2.9 screw (1) that secures the solid-state drive to the bottom cover. (The solid-state

drive tilts up.)

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

24 Chapter 5 Removal and replacement procedures

Fan

Description Spare part number

Fan (includes cable) 828818-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side

of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are aected by high external temperatures, system power consumption, power management/battery conservation congurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 19).

5. Disconnect the battery cable from the system board (see Battery on page 21).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the two Phillips PM2.0×4.0 screws (2) that secure the fan to the top cover.

3. Remove the fan (3).

Reverse this procedure to install the fan.

Fan 25

Speakers

Description Spare part number

Speakers (include left and right speakers and cables) 801501-001

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 19).

5. Disconnect the battery cable from the system board (see Battery on page 21).

Remove the speakers:

1. Disconnect the speaker cables (1) from the system board.

2. Remove the three Phillips PM2.0×2.7 screws (2) that secure the speakers to the top cover.

3. Remove the speakers (3).

turn the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

Reverse this procedure to install the speakers.

26 Chapter 5 Removal and replacement procedures

TouchPad

Description Spare part number

TouchPad (includes cable) 833715-001

Before removing the TouchPad, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 19).

5. Remove the battery (see Battery on page 21).

Remove the TouchPad:

1. Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, and then

2. Remove the ve Phillips PM1.5×2.3 screws (2) that secure the TouchPad to the top cover.

turn the computer on, and then shut it down through the operating system.

disconnect the TouchPad cable from the system board.

TouchPad 27

3. Remove the TouchPad and cable.

Reverse this procedure to install the TouchPad.

28 Chapter 5 Removal and replacement procedures

Card reader board

Description Spare part number

Card reader board (includes cable) 828821-001

Before removing the card reader board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 19).

5. Remove the battery (see Battery on page 21).

6. Remove the speakers (see Speakers on page 26).

Remove the card reader board:

1. Release the ZIF connector (1) to which the card reader board cable is attached, and then

disconnect the card reader board cable from the system board.

2. Remove the Phillips PM2.0×2.7 screws (2) that secure the card reader board to the top cover.

3. Remove the card reader board (3) and cable from the top cover.

4. Remove the card reader board.

Reverse this procedure to install the card reader board.

Card reader board 29

System board

NOTE: The system board spare part kit includes a graphics subsystem with UMA memory and replacement

thermal material.

Description Spare part number

Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor hub, and a nonWindows operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 16.0-GB of system memory, without sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 16.0-GB of system memory, without sensor hub, and a nonWindows operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, without sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, without sensor hub, and a nonWindows operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, external sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, external sensor hub, and a nonWindows operating system

849424-601

849424-001

861993-601

861993-001

861992-601

861992-001

828825-601

828825-001

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor hub, and the Windows 10 Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB,

4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor hub, and a nonWindows operating system

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 19).

5. Remove the battery (see Battery on page 21).

6. Remove the fan (see Fan on page 25).

30 Chapter 5 Removal and replacement procedures

849425-601

849425-001

When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

●

WLAN module (see WLAN module on page 22)

●

Solid-state drive (see Solid-state drive on page 24)

●

Heat sink (see Heat sink on page 33)

Remove the system board:

1. Release the ZIF connector (1) to which the audio jack cable is attached, and then disconnect the audio

jack cable from the system board.

2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

3. Release the ZIF connector (3) to which the display panel cable is attached, and then

disconnect the display panel cable from the system board.

4. Disconnect the power connector cable (4) from the system board.

5. Disconnect the speaker cables (1) from the system board.

6. Release the ZIF connector (2) to which the keyboard backlight cable is attached, and then

disconnect the keyboard backlight cable from the system board.

7. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard

cable from the system board.

8. Release the ZIF connector (4) to which the TouchPad cable is attached, and then

disconnect the TouchPad cable from the system board.

System board 31

9. Release the ZIF connector (5) to which the card reader board cable is attached, and then

disconnect the card reader board cable from the system board.

10. Remove the Phillips PM2.0×2.6 broad head screw (1) and the Phillips PM2.0×2.7 screw (2) that secure

the system board to the top cover.

11. Lift the front edge system board (3) until it rests at an angle.

12. Remove the system board (4) by sliding it up and forward at an angle.

Reverse this procedure to install the system board.

32 Chapter 5 Removal and replacement procedures

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Description Spare part number

Heat sink (includes replacement thermal material) 828819-001

Before removing the heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 19), and then remove the following components:

Remove the heat sink:

turn the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

a. Remove the battery (see Battery on page 21).

b. Remove the fan (see Fan on page 25).

c. Remove the system board (see System board on page 30).

1. Loosen the four captive Phillips PM2.0×2.7 screws (1) that secure the heat sink to the system board.

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system

board components, it may be necessary to move the heat sink from side to side to detach it.

2. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

Heat sink 33

Reverse this procedure to install the heat sink.

Keyboard

NOTE: The keyboard spare part kit includes the keyboard cable and the keyboard backlight cable.

For use in country or region Spare part number For use in country or region Spare part number

For use in Belgium 833714-A41 For use in the Netherlands 833714-B31

For use in Canada 833714-DB1 For use in Portugal 833714-131

In ash silver nish:

For use in the Czech Republic and Slovakia

For use in Denmark, Finland, and Norway

For use in France 833714-051 For use in South Korea 833714-AD1

For use in Germany 833714-041 For use in Spain 833714-071

For use in Greece 833714-151 For use in Switzerland 833714-BG1

For use in Italy 833714-061 For use in Turkey 833714-141

For use in Japan 833714-291 For use in the United Kingdom

For use in Latin America 833714-161 For use in the United States 833714-001

833714-FL1 For use in Russia 833714-251

833714-DH1 For use in Saudi Arabia 833714-171

Before removing the keyboard, follow these steps:

34 Chapter 5 Removal and replacement procedures

833714-031

and Singapore

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 19), and then remove the following components:

a. Remove the battery (see Battery on page 21).

b. Remove the fan (see Fan on page 25).

c. Remove the system board (see System board on page 30).

Remove the keyboard:

1. Remove the 55 Phillips PM1.1×1.5 screws that secure the keyboard to the top cover from the locations

in the following illustration.

2. Remove the keyboard shields (1).

Keyboard 35

3. Remove the keyboard (2).

Reverse this procedure to install the keyboard.

Display assembly

Description Spare part number

Display assembly (13.3-in, QHD, OLED, BrightView (2560×1440), UWVA, 2.55-mm in ash silver nish, ultra wide aspect ratio, TouchScreen (includes display panel cable, microphones, hinges, webcam, and wireless antenna cables and transceivers)

Before removing the display assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 19), and then remove the following components:

a. Remove the battery (see Battery on page 21).

b. Remove the fan (see Fan on page 25).

c. Remove the system board (see System board on page 30).

Remove the display assembly:

1. Open the computer to the interactive position, as shown in the following illustrations.

848809-001

2. Release the WLAN antenna cables from the retention post (1) built into the top cover.

36 Chapter 5 Removal and replacement procedures

3. Release the display panel cable from the retention post (2) built into the top cover.

4. Remove the four Phillips PM2.5×4.1 screws (1) that secure the display assembly to the top cover.

5. Slide the display assembly (2) forward until the display hinges (3) clear the top cover.

6. Remove the display assembly (4).

Reverse this procedure to install the display assembly.

Display assembly 37

Audio jack board

Description Spare part number

Audio jack board (includes cable) 828820-001

Before removing the audio jack board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 19), and then remove the following components:

a. Remove the battery (see Battery on page 21).

b. Remove the fan (see Fan on page 25).

c. Remove the system board (see System board on page 30).

d. Remove the display assembly (see Display assembly on page 36).

Remove the audio jack board:

1. Remove the Phillips PM2.0×2.0 broad head screw (1) that secures the audio jack board to the top cover.

2. Remove the audio jack board (2).

Reverse this procedure to install the audio jack board.

38 Chapter 5 Removal and replacement procedures

Power connector cable

Description Spare part number

Power connector cable 801513-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,

turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 19), and then remove the following components:

a. Remove the battery (see Battery on page 21).

b. Remove the fan (see Fan on page 25).

c. Remove the system board (see System board on page 30).

d. Remove the display assembly (see Display assembly on page 36).

Remove the power connector cable:

1. Release the power connector cable (1) from the retention clips built into the bottom cover.

2. Remove the Phillips PM2.0×4.1 screw (2) that secures the power connector to the top cover.

3. Remove the power connector cable (3).

Reverse this procedure to install the power connector cable.

Power connector cable 39

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup Utility.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup Utility.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

‒ or –

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

40 Chapter 6 Using Setup Utility (BIOS)

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS):

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

‒ or –

▲ Use Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 40).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 41.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS version, make a note of the date, name,

Updating Setup Utility (BIOS) 41

or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Synchronizing a tablet and keyboard (select products only)

For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen displays for 10 seconds before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more

than 50% charged, or if your tablet is connected to AC power.

42 Chapter 6 Using Setup Utility (BIOS)

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use

the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access BIOS.

To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:

●

Computers or tablets with keyboards:

▲ Turn on or restart the computer, quickly press esc.

●

Tablets without keyboards:

▲ Turn on or restart the tablet, and then quickly hold down the volume down button.

‒ or –

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 44.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow

the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:

Download the latest UEFI version:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specic product:

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

44 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

8 Specications

Metric U.S.

Dimensions

Width 32.5 cm 12.80 in

Depth 21.8 cm 8.58 in

Height (front to rear) 1.54 to 1.60 cm 0.61 to 0.63 in

Weight (equipped with solid-state drive) 1.50 kg 3.30 lbs

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

Temperature

Operating 5°C to 35°C 41°F to 95°F

19.5 V dc @ 3.33 A – 65 W

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range

of temperatures.

9 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only)

on page 47. For information on the recovery options that are available using the recovery media, see Using Windows Tools on page 48.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 49.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

46 Chapter 9 Backing up, restoring, and recovering

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

You can use Windows tools to create system restore points and create backups of personal information,

Using Windows tools on page 61.

see

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 49.

Creating recovery media and backups 47

Using Windows Tools

You can create recovery media, system restore points, and backups of personal information using Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.

▲ Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.

▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using Recovering using HP Recovery Manager on page 49. If you have not already created recovery media, see Creating HP Recovery media (select products only)

on page 47.

●

On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 49.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the Removing the HP Recovery partition (select products only)

on page 51.

, and then follow the on-screen instructions.

48 Chapter 9 Backing up, restoring, and recovering

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 47.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 47.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on- screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Restore and recovery 49

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select

HP Recovery Environment.

‒ or –

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

‒ or –

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 51.

3. Follow the on-screen instructions.

50 Chapter 9 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

‒ or –

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 47.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 51

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all countries 113

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

52 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler

and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specic countries and regions 53

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

54 Chapter 11 Recycling

Index

AC adapter, spare part numbers 14 AC adapter/battery light 7 action keys 4 antenna, location 3 audio jack board

removal 38

spare part number 12, 38 audio, product description 1 audio-in jack 9 audio-out jack 9

battery

removal 21

spare part number 14, 21 bottom cover

removal 19

spare part number 14, 19 buttons

power 7, 8

TouchPad 6

volume 9

Windows 9

cables, service considerations 15 caps lock light 5 card reader board

removal 29

spare part number 12, 29 chipset, product description 1 components

display 3

keys 4

left side 7

lights 5

right side 9

speakers 5

TouchPad 6 computer

major components 11

specications 45

connectors

power 7 service considerations 15

display assembly

removal 36

spare part number 12, 36 display components 3 display panel, product description 1 display switch 3 DisplayPort 9

electrostatic discharge 16 equipment guidelines 18 esc key 4 external media cards, product

description 2

fan

removal 25

spare part number 14, 25 fn key 4

graphics, product description 1 grounding guidelines 16 guidelines

equipment 18

grounding 16

packaging 17

transporting 17

workstation 17

HDMI port 9 HDMI-to-VGA adapter, spare part

number 14 headphone jack 9 heat sink

removal 33 spare part number 13 spare part numbers 33

jacks

audio-in 9 audio-out 9 headphone 9 microphone 9

key components 4 keyboard

removal 34 spare part numbers 12, 34

keys

action 4 esc 4 fn 4 Windows 4 Windows applications 4

left-side components 7 light components 5 lights

AC adapter/battery 7 caps lock 5 mute 5 power 8 webcam 3

memory card reader 8 memory, product description 1 microphone

location 3

product description 1 microphone jack 9 model name 1 mute light 5

operating system, product

description 2

packaging guidelines 17

Index 55

plastic parts, service

considerations 15

ports

DisplayPort 9 HDMI 9 product description 2

USB 3.0 7, 9 power button 7, 8 power connector 7 power connector cable

removal 39

spare part number 12, 39 power cord

set requirements 52

spare part numbers 14 power light 8 power requirements, product

description 2

primary storage, product

description 1 processor, product description 1 product description

audio 1 chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 2 ports 2 power requirements 2 primary storage 1 processors 1 product name 1 security 2 serviceability 2 solid-state drive 1 video 1 wireless 1, 2

product name 1

removal/replacement procedures

19 right-side components 9 RJ45-to-USB adapter dongle, spare

part number 14

Screw Kit, spare part number 14 security, product description 2 service considerations

cables 15 connectors 15

plastic parts 15 serviceability, product description 2 sleeve, spare part number 14 solid-state drive

product description 1

removal 24

spare part numbers 13, 24 speaker components 5 speakers

location 5

removal 26

spare part number 12, 26 system board

removal 30

spare part numbers 12, 30

tools required 15 top cover, spare part numbers 12 TouchPad

components 6

removal 27

spare part number 12, 27 TouchPad button 6 TouchPad zone 6 transporting guidelines 17

USB 3.0 port 7, 9 USB-to-Gigabit RJ45 adapter, spare

part number 14

vents 7 video, product description 1 volume button 9

webcam light 3 webcam, location 3 Windows applications key 4 Windows button 9 Windows key 4 wireless antenna, location 3 wireless, product description 1, 2

WLAN antenna, location 3 WLAN module

removal 22 spare part numbers 13, 22

workstation guidelines 17

56 Index

Hewlett-Packard Spectre 13 x360 4000 Service manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

Display

Keys

Lights

Speakers

TouchPad

Left side

Right side

3 Illustrated parts catalog

Locating the serial number, product number, and model number

Computer major components

Miscellaneous parts

Tools required

Service considerations

Plastic parts

Cables and connectors

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

5 Removal and replacement procedures

Bottom cover

Battery

WLAN module

Solid-state drive

Speakers

TouchPad

Card reader board

System board

Heat sink

Keyboard

Display assembly

Audio jack board

Power connector cable

6 Using Setup Utility (BIOS)

Starting Setup Utility (BIOS)

Updating Setup Utility (BIOS)

Determining the BIOS version

Downloading a BIOS update

Synchronizing a tablet and keyboard (select products only)

7 Using HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

9 Backing up, restoring, and recovering

Creating recovery media and backups

Creating HP Recovery media (select products only)

Using Windows Tools

Restore and recovery

Recovering using HP Recovery Manager

What you need to know before you get started

Using the HP Recovery partition (select products only)

Using HP Recovery media to recover

Changing the computer boot order

Removing the HP Recovery partition (select products only)

10 Power cord set requirements

Requirements for all countries

11 Recycling

Index