Hewlett-Packard Spectre 13 x360 4000 Service manual
HP Spectre x360 Convertible PC (model
numbers used: 13t-4200 through 4299)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth
in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 850191-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
of Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply
with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Display .................................................................................................................................................................... 3
Keys ........................................................................................................................................................................ 4
Lights ...................................................................................................................................................................... 5
Speakers ................................................................................................................................................................. 5
TouchPad ................................................................................................................................................................ 6
Left side ................................................................................................................................................................. 7
Right side ............................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 10
Locating the serial number, product number, and model number .................................................................... 10
Computer major components .............................................................................................................................. 11
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement preliminary requirements ..................................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Grounding guidelines ........................................................................................................................................... 16
Electrostatic discharge damage ........................................................................................................ 16
Packaging and transporting guidelines .......................................................................... 17
Workstation guidelines ................................................................................ 17
5 Removal and replacement procedures ........................................................................................................... 19
Bottom cover ....................................................................................................................................................... 19
Battery ................................................................................................................................................................. 21
WLAN module ...................................................................................................................................................... 22
Solid-state drive .................................................................................................................................................. 24
Fan ........................................................................................................................................................................ 25
Speakers .............................................................................................................................................................. 26
TouchPad .............................................................................................................................................................. 27
Card reader board ................................................................................................................................................ 29
System board ....................................................................................................................................................... 30
v
Heat sink .............................................................................................................................................................. 33
Keyboard .............................................................................................................................................................. 34
Display assembly ................................................................................................................................................. 36
Audio jack board .................................................................................................................................................. 38
Power connector cable ........................................................................................................................................ 39
6 Using Setup Utility (BIOS) ............................................................................................................................. 40
Starting Setup Utility (BIOS) ................................................................................................................................ 40
Updating Setup Utility (BIOS) .............................................................................................................................. 40
Determining the BIOS version ........................................................................................................... 41
Downloading a BIOS update .............................................................................................................. 41
Synchronizing a tablet and keyboard (select products only) .............................................................................. 42
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 43
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 44
8 Specications .............................................................................................................................................. 45
9 Backing up, restoring, and recovering ........................................................................................................... 46
Creating recovery media and backups ................................................................................................................ 46
Creating HP Recovery media (select products only) ......................................................................... 47
Using Windows Tools ........................................................................................................................................... 48
Restore and recovery ........................................................................................................................................... 48
Recovering using HP Recovery Manager ........................................................................................... 49
What you need to know before you get started ............................................................. 49
Using the HP Recovery partition (select products only) ................................................. 50
Using HP Recovery media to recover .............................................................................. 50
Changing the computer boot order ................................................................................ 51
Removing the HP Recovery partition (select products only) ......................................... 51
10 Power cord set requirements ...................................................................................................................... 52
Requirements for all countries ............................................................................................................................ 52
Requirements for specic countries and regions ................................................................................................ 52
11 Recycling .................................................................................................................................................. 54
Index ............................................................................................................................................................. 55
vi
1 Product description
Category Description
Product Name HP Spectre x360 Convertible (model numbers used: 13t-4200 through 4299)
Processor Intel™ Core® i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-MHz front side bus (FSB),
4.00-MB L3 cache, dual core, 15 W)
Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB, 4.00-MB L3 cache,
dual core, 15 W)
Chipset Intel processor controller hub (PCH)
Graphics Internal Graphics:
Intel HD Graphics
Intel Iris® Graphics (only on computer models equipped with an Intel i-7 6560U processor)
Support for HD decode, DX12, and HDMI
Panel 13.3-in (2560×1440), BrightView, quad high-denition (QHD), organic-light emitting (OLED), UWVA,
TouchScreen with ush glass design and MultiTouch enabled; eDP1.3+PSR at 100% Color Gamut (CG),
16:9 ultra-wide aspect ratio; typical brightness: 300 nits
Memory Support for LPDDR3-1600 dual channel
Support for 16384-MB or 8192-MB (178 ball) system memory
16384-MB (256-MB × 32 × 4 pieces) – 1600
8192-MB (256-MB × 16 × 4 pieces) – 1600
Primary storage Support for single PCIe / SATA M.2 solid-state drive conguration as storage (scope M.2 2280 DS solid-
state drive) in the following congurations:
●
1-TB PCIe NVMe solid-state drive supporting multi-level cell (MLC)
●
512-GB PCIe NVMe solid-state drive supporting triple-level cell (TLC)
●
256-GB PCIe NVMe solid-state drive supporting TLC
Audio and video HP TrueVision Full HD (FHD), xed (no tilt), with activity light
1920×1080 by 30 frames per second
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
Support for voice recognition
HD Audio (Conexant CX7501)
Bang & Olufsen premium audio
Two speakers
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (in display assembly)
Support for Miracast and Intel WiDi Pro
Support for the following WLAN modules:
1
Category Description
Wireless (continued)
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from
Ports
Keyboard/pointing devices Full-size, backlight, island-style keyboard
●
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●
Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●
Intel Dual Band Wireless-N 7265BN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
and writes data to digital memory cards such as Secure Digital (SD).
●
AC adapter HP Smart plug (4.5-mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection
●
DisplayPort 1.2
●
High-denition multimedia interface (HDMI) v.1.4b, supporting up to 1920×1200 at 60 Hz
Touchpad requirements:
●
ClickPad with imaging sensor
●
Multi-touch gestures enabled
●
Taps enabled as default
●
Support for Microsoft® Windows® 8 modern TrackPad gestures, drivers for
Windows 7 Professional
Power requirements Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-
PFC, RC, 3-wire, 4.5-mm)
Support for a 3-cell, 56-WHr, 4.96-AHr, Li-ion battery (includes cable)
Security Support for HP SmartPass, Intel AT-p Ready, and Trusted Platform Module 1.2 (TPM)
Operating system Preinstalled:
For Developed Market (ML):
Windows 10 Home High End ML / MSFT Signature
For Emerging Market (EM/SL):
Windows 10 Home High End EM/SL / SEAP
Serviceability End user replaceable part: AC adapter
2 Chapter 1 Product description
2 External component identication
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models
allow you to video conference and chat online using
streaming video.
To use the webcam, type camera in the taskbar search
box, and then select Camera.
(5) Internal display switch Turns o the display and initiates Sleep if the display
is closed while the power is on.
NOTE: The internal display switch is not visible
from the outside of the computer.
NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.
To access this document, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 3
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you
to the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: The f5 action key turns the radiance backlight
keyboard feature o or on.
(5) Windows applications key Displays options for a selected object.
4 Chapter 2 External component identication
Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(2) Mute light
Speakers
Component Description
Speakers Produce sound.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Lights 5
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
(2) TouchPad left button Functions like the left button on an external mouse.
(3) TouchPad right button Functions like the right button on an external mouse.
items on the screen.
6 Chapter 2 External component identication
Left side
Item Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter/battery light
(3) Vent Enables airow to cool internal components.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,
●
Solid white: The computer is connected to external
power and the battery is fully charged.
●
Solid amber: The computer is connected to
external power and the battery is charged from 0 to
99 percent.
●
Slowly blinking white: A battery that is the only
available power source has reached a low battery
level. Less than 12 percent of the battery life is left.
●
Quickly blinking white: A battery that is the only
available power source has reached a critical battery
level. Less than 7 percent of the battery life is left.
●
O: The computer is running on a battery
as the power source.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It
is normal for the internal fan to cycle on and o during
routine operation.
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
NOTE: USB charging ports can also charge select
models of cell phones and MP3 players, even
when the computer is o.
(5) Power button
●
When the computer is o, press the button to turn
on the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state,
press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
Left side 7
Item Component Description
(5) Power button (continued) If the computer has stopped responding
and Windows shutdown procedures are ineective, press
and hold the power button down for at least 5 seconds to
turn o the computer.
To learn more about your power settings, see your
power options.
▲
From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep
from the list of applications.
‒ or –
From the Windows desktop, right-click the Start
button, and then select Power Options.
(6) Power light
(7) Memory card reader Reads optional memory cards that enable you to store,
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power
to the display and other components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
manage, share or access information.
To insert a card:
▲
Hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then
push in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
8 Chapter 2 External component identication
Right side
Item Component Description
(1) Windows button Returns you to the Start screen from an open app
(2) Volume button Controls speaker volume.
(3) Mini DisplayPort Connects an optional digital display device, such as a high-
(4) HDMI port Connects an optional video or audio device, such as a high-
or the Windows desktop.
NOTE: Pressing the Windows button again will return you
to the previous screen.
performance monitor or projector.
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(5) USB 3.0 charging (powered) ports Connect an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
NOTE: USB charging ports can also charge select models
of cell phones and MP3 players, even when the computer
is o.
(6) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
NOTE: When a device is connected
to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone)
and audio-in (microphone).
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones, earbuds,
or a headset. For additional safety information, refer
to the Regulatory, Safety, and Environmental Notices.
To access this guide, select the Start button, select All
apps, select HP Help and Support, and then select HP
Documentation.
Right side 9
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then
follow the on-screen instructions.
Locating the serial number, product number, and model number
The product name (1), serial number (2), product number (3), warranty information (4), and model name (5)
are located on the bottom of the computer. You may need this information when you travel internationally or
when you contact support.
10 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 11
Item Component Spare part number
(1) Display assembly: 13.3-in, QHD, OLED, BrightView (2560×1440), UWVA, 2.55-mm in ash
silver nish, ultra wide aspect ratio, TouchScreen (includes display panel cable,
microphones, hinges, webcam, and wireless antenna cables and transceivers)
(2) Top cover:
In ash silver nish for use only in Japan 861873-001
In ash silver nish for use in all countries and regions except Japan 833716-001
(3) Keyboard (includes keyboard cable and keyboard backlight cable):
In ash silver nish:
For use in Belgium 833714-A41
For use in Canada 833714-DB1
For use in the Czech Republic and Slovakia 833714-FL1
For use in Denmark, Finland, and Norway 833714-DH1
For use in France 833714-051
For use in Germany 833714-041
For use in Greece 833714-151
For use in Italy 833714-061
For use in Japan 833714-291
848809-001
For use in Latin America 833714-161
For use in the Netherlands 833714-B31
For use in Portugal 833714-131
For use in Russia 833714-251
For use in Saudi Arabia 833714-171
For use in South Korea 833714-AD1
For use in Spain 833714-071
For use in Switzerland 833714-BG1
For use in Turkey 833714-141
For use in the United Kingdom and Singapore 833714-031
For use in the United States 833714-001
(4) Power connector cable 801513-001
(5) Audio jack board (includes cable) 828820-001
(6) TouchPad (includes cable) 833715-001
(7) Speakers (includes left and right speakers and cables) 801501-001
(8) Card reader board (includes cable) 828821-001
(9) System board (includes a graphics subsystem with UMA memory and replacement thermal material):
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor
hub, and the Windows 10 Professional operating system
Equipped with an Intel Core i7-6560U 2.20-GHz (SC turbo up to 3.20-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor
hub, and a non-Windows operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 16.0-GB of system memory, without sensor
hub, and the Windows 10 Professional operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 16.0-GB of system memory, without sensor
hub, and a non-Windows operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, without sensor
hub, and the Windows 10 Professional operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, without sensor
hub, and a non-Windows operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, external sensor
hub, and the Windows 10 Professional operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, external sensor
hub, and a non-Windows operating system
849424-601
849424-001
861993-601
861993-001
861992-601
861992-001
828825-601
828825-001
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor
hub, and the Windows 10 Professional operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-
MHz FSB, 4.00-MB L3 cache, dual core, 15 W), 8.0-GB of system memory, internal sensor
hub, and a non-Windows operating system
(10) Heat sink (includes replacement thermal material) 828819-001
(11) Solid-state drive:
512-GB, M2, SATA3 solid-state drive supporting TLC 801504-001
256-GB, M2, SATA3 solid-state drive supporting TLC 801503-001
128-GB, M2, SATA3 solid-state drive supporting TLC 801502-001
1-TB, PCIe-3×4, NVMe solid-state drive supporting TLC 851590-001
512-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 853323-001
256-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 856221-001
(12) WLAN module:
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793840-005
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756751-005
Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793843-005
849425-601
849425-001
Intel Dual Band Wireless-N 7265BN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 780308-005
Computer major components 13
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