Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2013
Document Part Number: 741952-001
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole remedy
is to return the entire unused product
(hardware and software) within 14 days for
a refund subject to the refund policy of your
place of purchase.
For any further information or to request a
full refund of the tablet, please contact your
local point of sale (the seller).
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
Wireless networkingIntegrated wireless option: 802.11b/g/n with one antenna
Bluetooth: 4.0 EDR
External expansionIntegrated micro SD Card Reader expandable to 64-GB
Ports
Audio: headphone/microphone combo jack
●
Micro SD Card Reader
●
Micro USB
●
Power requirementsSupport for 4100-mAhr, Li-ion battery, USB charging (non-removable)
Support for 5V 2A AC adapter with DC plug and localized cable plug support
1
CategoryDescription
Operating systemPreinstalled: Android 4.2.2
ServiceabilityEnd user replaceable part: AC adapter
2Chapter 1 Product description
2External component identification
ItemComponentItemComponent
(1)Micro USB 2.0 port(6)Speakers
(2)Micro HDMI port(7)Micro SD Card Reader slot
(3)Audio-out (headphone)/Audio-in
(microphone) jack
(8)Volume control buttons (2)
3
ItemComponentItemComponent
(4)Power button(9)Pen holder
(5)Front-facing webcamera
4Chapter 2 External component identification
3Illustrated parts catalog
Locating the serial number, product number, and
model number
The serial number and product number of your tablet are located on the left edge of the tablet. The
model number of your tablet is located on the back of your tablet. You may need the information when
you travel internationally or when you contact support.
Locating the serial number, product number, and model number
5
Tablet major components
ItemComponentSpare part number
(1)Back cover (includes six magnets attached with double-sided adhesive)743202-001
747655-0015V 2A AC adapter for use only in United Kingdom
747662-0015V 2A AC adapter for use only in Australia
747663-0015V 2A AC adapter for use only in South Korea
747664-0015V 2A AC adapter for use only in the People's Republic of China
751546-0015V 2A AC adapter for use only in Argentina
751547-0015V 2A AC adapter for use only in India
8Chapter 3 Illustrated parts catalog
4Removal and replacement
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
Magnetic screw driver
●
Phillips P0 screw driver
●
Plastic case utility tool
●
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE:As you remove each subassembly from the tablet, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION:Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION:When servicing the tablet, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Tools required
9
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION:To prevent damage to the tablet when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION:A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event10%40%55%
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl floor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tube2,000 V700 V400 V
Removing DIPS from vinyl tray11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCB26,500 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V5,000 V
10Chapter 4 Removal and replacement preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or
●
nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
●
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
●
and equipment.
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
●
safe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
●
and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
●
these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
●
Grounding guidelines
11
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
●
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
●
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
●
The following table lists the shielding protection provided by antistatic bags and floor mats.
MaterialUseVoltage protection level
Antistatic plasticsBags1,500 V
Carbon-loaded plasticFloor mats7,500 V
Metallized laminateFloor mats5,000 V
12Chapter 4 Removal and replacement preliminary requirements
5Removal and replacement
procedures
Tablet component replacement procedures
CAUTION:Tablet components described in this chapter should only be accessed by an authorized
service provider. Accessing these parts can damage the tablet and void the warranty.
This chapter provides removal and replacement procedures for authorized service provider only parts.
There are as many as 13 screws that must be removed, replaced, and/or loosened when servicing the
tablet. Make special note of each screw size and location during removal and replacement.
Back cover
DescriptionSpare part number
Back cover (includes six magnets attached with double-sided adhesive)743202-001
1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,
2.Disconnect the power from the tablet by unplugging the power cord from the tablet.
3.Disconnect all external devices from the tablet.
and then shut it down through the operating system.
4.Remove the back cover (see
WARNING!To reduce potential safety issues, use only the battery provided with the tablet, a
replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION:Removing a battery that is the sole power source for the tablet can cause loss of
information. To prevent loss of information, save your work or shut down the tablet through Windows
before removing the battery.
Remove the battery:
1.Unsolder the battery cables (1) from the system board.
NOTE:When installing the battery, the battery cables should be resoldered to the system board
connectors in the following order:
Red battery cable solders to system board battery first (top) contact point
●
Green battery cable solders to system board battery second contact point
●
White battery cable solders to system board battery third contact point
●
Black battery cable solders to system board battery fourth (bottom) contact point
●
2.Release the speaker cable (2) from the routing channel built into the battery.
Back cover on page 13).
Battery
15
3.Remove the battery (3).
Reverse this procedure to install the battery.
Speakers
DescriptionSpare part number
Speaker Kit (includes left and right speakers and cables)745161-001
Before removing the speakers, follow these steps:
1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect the power from the tablet by unplugging the power cord from the tablet.
3.Disconnect all external devices from the tablet.
4.Remove the back cover (see
5.Remove the battery (see
Remove the speakers:
1.Remove the shield tape (1) that covers the speaker cables.
NOTE:The shield tape is included in the I/O Hardware Kit, spare part number 745164-001.
2.Unsolder the red (2) and black speaker cables (3) from the system board speaker connectors.
NOTE:When installing the left speaker, the red speaker cable should be soldered to the system
board speaker “positive” terminal. The black speaker cable should be soldered to the system
board speaker “negative” terminal.
3.Remove the Phillips PM1.25×4.0 screw (4) that secures the left speaker to the
display panel assembly.
Back cover on page 13).
Battery on page 15).
16Chapter 5 Removal and replacement procedures
4.Remove the left speaker (5).
5.Unsolder the red (1) and black speaker cables (2) from the system board speaker connectors.
NOTE:When installing the left speaker, the red speaker cable should be soldered to the system
board speaker “positive” terminal. The black speaker cable should be soldered to the system
board speaker “negative” terminal.
6.Remove the two Phillips PM1.25×4.0 screws (3) that secure the right speaker to the
display panel assembly.
NOTE:The screws that secure the right speaker to the display panel assembly include washers.
Make sure these washers are installed when installing the right speaker.
Speakers
17
7.Remove the right speaker (4).
Reverse this procedure to install the speakers.
Rear-facing webcamera
DescriptionSpare part number
Rear-facing webcamera (includes cable)743885-001
Before removing the rear-facing webcamera, follow these steps:
1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect the power from the tablet by unplugging the power cord from the tablet.
3.Disconnect all external devices from the tablet.
4.Remove the back cover (see
5.Remove the battery (see
Remove the rear-facing webcamera:
1.Remove the shield tape (1) that secures the rear-facing webcamera cable to the
display panel assembly.
NOTE:The shield tape is included in the I/O Hardware Kit, spare part number 745164-001.
Back cover on page 13).
Battery on page 15).
2.Disconnect the rear-facing webcamera cable (2) from the system board.
18Chapter 5 Removal and replacement procedures
3.Detach the rear-facing webcamera (2) from the display panel assembly. (The rear-facing
webcamera is attached to the display panel assembly with double-sided adhesive.)
4.Remove the rear-facing webcamera and cable.
Reverse this procedure to install the rear-facing webcamera.
Rear-facing webcamera
19
I/O board
DescriptionSpare part number
I/O board745165-001
Before removing the I/O board, follow these steps:
1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect the power from the tablet by unplugging the power cord from the tablet.
3.Disconnect all external devices from the tablet.
4.Remove the back cover (see
5.Remove the battery (see
6.Remove the left speaker (see
Remove the I/O board:
1.Remove the shield tape (1) that secures the I/O board cable to the display panel assembly.
NOTE:The shield tape is included in the I/O Hardware Kit, spare part number 745164-001.
2.Release the zero insertion force (ZIF) connector (2) to which the I/O board cable is attached, and
then disconnect the I/O board cable from the system board.
3.Remove the three Phillips PM1.25×4.0 screws (3) that secure the I/O board bracket and I/O
board to the display panel assembly.
NOTE:The screws that secure the I/O board bracket and I/O board to the display panel
assembly include washers. Make sure these washers are installed when installing the I/O board
bracket and I/O board.
4.Remove the I/O board bracket (4).
Back cover on page 13).
Battery on page 15).
Speakers on page 16).
20Chapter 5 Removal and replacement procedures
5.Remove the I/O board (5).
Reverse this procedure to install the I/O board.
Front-facing webcamera
DescriptionSpare part number
Front-facing webcamera (includes cable)743884-001
Before removing the front-facing webcamera, follow these steps:
1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect the power from the tablet by unplugging the power cord from the tablet.
3.Disconnect all external devices from the tablet.
4.Remove the back cover (see
5.Remove the battery (see
6.Remove the left speaker (see
Back cover on page 13).
Battery on page 15).
Speakers on page 16).
Front-facing webcamera
21
Remove the front-facing webcamera:
1.Remove the shield tape (1) that secures the front-facing webcamera cable to the
display panel assembly.
NOTE:The shield tape is included in the I/O Hardware Kit, spare part number 745164-001.
2.Disconnect the front-facing webcamera cable (2) from the system board.
3.Detach the front-facing webcamera (3) from the display panel assembly. (The front-facing
webcamera is attached to the display panel assembly with double-sided adhesive.)
4.Remove the front-facing webcamera and cable.
Reverse this procedure to install the front-facing webcamera.
22Chapter 5 Removal and replacement procedures
Antenna board
DescriptionSpare part number
Antenna board (includes WLAN and GPS antenna cables and transceiver)745162-001
Before removing the antenna board, follow these steps:
1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect the power from the tablet by unplugging the power cord from the tablet.
3.Disconnect all external devices from the tablet.
4.Remove the back cover (see
5.Remove the battery (see
6.Remove the left speaker (see
Remove the antenna board:
1.Unsolder the antenna board cables (1) and (2) from the system board antenna connectors.
Back cover on page 13).
Battery on page 15).
Speakers on page 16).
Antenna board
23
2.Detach the antenna board (3) from the display panel assembly. (The antenna board is attached to
the display panel assembly with double-sided adhesive.)
3.Remove the antenna board and cables.
Reverse this procedure to install the antenna board.
System board
DescriptionSpare part number
System board equipped with graphics subsystem with UMA memory and 16-GB eMMC hard drive
(includes microphone and sensor board)
Before removing the system board, follow these steps:
1.Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,
and then shut it down through the operating system.
2.Disconnect the power from the tablet by unplugging the power cord from the tablet.
3.Disconnect all external devices from the tablet.
4.Remove the back cover (see
743207-001
Back cover on page 13).
24Chapter 5 Removal and replacement procedures
5.Remove the battery (see Battery on page 15).
6.Remove the left speaker (see
Speakers on page 16).
Remove the system board:
1.Disconnect the following cables from the system board:
(1) Antenna board cables (must be unsoldered)
(2) Display panel cable
(3) TouchScreen ZIF connector and cable
(4) Front-facing webcamera cable
(5) I/O board ZIF connector and cable
(6) Rear-facing webcamera cable
(7) Right speaker
NOTE:The right speaker cable must be unsoldered from the system board. When installing the
system board, the red speaker cable should be soldered to the system board “positive” terminal.
The black speaker cable should be soldered to the system board “negative” terminal.
System board
25
2.Detach the sensor board from the display panel assembly. (The sensor board is attached to the
display panel assembly with double-sided adhesive.)
3.Remove the two Phillips PM1.75×5.0 screws (1) and the five Phillips PM1.0×5.0 screws (2) that
secure the system board to the display panel assembly.
26Chapter 5 Removal and replacement procedures
4.Remove the system board (3).
Reverse this procedure to install the system board.
System board
27
6Specifications
MetricU.S.
Dimensions
Width20.0 cm7.9 in
Depth12.0 cm4.7 in
Height0.94 cm0.37 in
Weight (lowest weight configuration)0.32 g0.71 lb
Input power
The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be
rated at 100—240 V, 50/60 Hz.
NOTE: The tablet can operate on DC power using an industry-standard micro-A or micro-B USB cable. The HP 5V 2A
adapter included with your tablet is recommended for charging the tablet.
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (non-condensing)
Operating10% to 90%
Nonoperating5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
28Chapter 6 Specifications
7Backing up and recovering
your data
Updating apps, widgets, and the operating system
HP recommends that you update your apps, widgets, and the operating system on a regular basis to
the latest versions. Updates can resolve issues and bring new features and options to your tablet.
Technology is always changing, and updating apps, widgets, and the operating system allows your
tablet to run the latest technology available. For example, older apps and widgets might not work well
with the most recent operating system.
Go to the Google Play store to download the latest versions of HP and third-party apps and widgets.
The operating system will download system updates automatically and notify you when it is ready to
install these updates. If you want to update the operating system manually, go to
support.
http://www.hp.com/
Back up and reset
You can set preferences for backing up and restoring your data in case of loss.
1.To access Settings, touch the All apps icon, and then touch Settings.
2.Under PERSONAL, touch Back up & reset.
3.Under BACKUP & RESTORE, select one or more of the following:
Back up my data—Select the check box to enable backing up app data, Wi-Fi
●
passwords, and other settings to Google servers.
Backup account—Select a Google account for backing up data.
●
Automatic restore—Select the check box to enable backed up settings and data to be
●
restored when an app is reinstalled.
Updating apps, widgets, and the operating system
29
Factory data reset
To reset all settings and delete all data on the device:
1.To access Settings, touch the All apps icon, and then touch Settings.
2.Under PERSONAL, touch Back up & reset.
3.Under PERSONAL DATA, select Factory data reset, and then follow the on-
screen instructions.
30Chapter 7 Backing up and recovering your data
8Power cord set requirements
The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the tablet meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the tablet is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for
●
evaluation in the country or region where the power cord set will be used.
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
●
rating of 125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
●
Standard Sheet C13 connector for mating with the appliance inlet on the back of the tablet.
Requirements for specific countries and regions
Country/regionAccredited agencyApplicable note number
AustraliaEANSW1
AustriaOVE1
BelgiumCEBC1
CanadaCSA2
DenmarkDEMKO1
FinlandFIMKO1
FranceUTE1
Requirements for all countries
31
Country/regionAccredited agencyApplicable note number
GermanyVDE1
ItalyIMQ1
JapanMETI3
The NetherlandsKEMA1
NorwayNEMKO1
The People's Republic of ChinaCOC5
South KoreaEK4
SwedenCEMKO1
SwitzerlandSEV1
TaiwanBSMI4
The United KingdomBSI1
The United StatesUL2
1.The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
2.The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
5.The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
32Chapter 8 Power cord set requirements
9Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for
battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at