Hewlett-Packard Slate 12 Pro Service manual

HP Pro Slate 12 Tablet

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Android is a trademark of Google, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: January 2015

Document Part Number: 782895-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your tablet.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 2

3 Illustrated parts catalog ................................................................................................................................ 3

Locating the serial number and model number .................................................................................................... 3

Tablet major components ..................................................................................................................................... 4

Miscellaneous parts ............................................................................................................................................... 5

Sequential part number listing .............................................................................................................................. 6

4 HP Touchpoint Manager software ................................................................................................................... 9

5 Removal and replacement preliminary requirements ..................................................................................... 10

Tools required ...................................................................................................................................................... 10

Service considerations ........................................................................................................................................ 10

Plastic parts ....................................................................................................................................... 10

Cables and connectors ...................................................................................................................... 10

Grounding guidelines ........................................................................................................................................... 10

Electrostatic discharge damage ....................................................................................................... 10

Packaging and transporting guidelines ......................................................................... 12

Workstation guidelines ................................................................................ 12

6 Removal and replacement procedures ........................................................................................................... 14

Tablet component replacement procedures ...................................................................................................... 14

Back cover ............................................................................................................................................................ 14

Battery ................................................................................................................................................................. 15

Rear-facing webcamera ...................................................................................................................................... 16

Front-facing webcamera ..................................................................................................................................... 17

Volume and power button board ........................................................................................................................ 19

Speakers .............................................................................................................................................................. 19

Antenna board ..................................................................................................................................................... 22

Connector board .................................................................................................................................................. 24

System board ....................................................................................................................................................... 25

Docking charger ................................................................................................................................................... 26

Outer ring ............................................................................................................................................................. 27

7 Specifications ............................................................................................................................................. 29

8 Backing up and recovering your data ............................................................................................................. 30

Updating apps, widgets, and the operating system ........................................................................................... 30

Back up and reset ................................................................................................................................................ 30

Factory data reset ............................................................................................................................................... 30

Resetting with the tablet turned on ................................................................................................. 30

Resetting with the tablet turned off ................................................................................................. 31

9 Power adapter requirements ........................................................................................................................ 32

Requirements for all countries ........................................................................................................................... 32

Requirements for specific countries and regions ............................................................................................... 32

10 Recycling .................................................................................................................................................. 34

Index ............................................................................................................................................................. 35

1 Product description

Category Description

Product Name HP Pro Slate 12 Tablet

Processor Qualcomm APQ8074AB Quad Core, 2.3GHz with GPS for models without WWAN capability

Qualcomm APQ8074AB Quad Core, 2.3GHz without GPS for models with WWAN capability

Panel 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display assembly

Memory 2GB RAM memory, integrated onto system board

Storage 32 GB eMMC, integrated onto system board

Supports external Micro SD up to 32 GB

Audio and video Seven microphones

Two speakers

8.0 MP full-frame high-definition rear-facing webcamera

2.0 MP full-frame high-definition front-facing webcamera

Supports MP3, Ogg, FLAC, AAC, and AMR audio formats

Supports 3.5 mm headset only

Sensor Accelerometer/G-sensor

Wireless networking Integrated wireless option: WLAN 802.11 ac/a/b/g/n with one antenna

Bluetooth®: 4.0+LE with Apt-X and security support required

External expansion Integrated micro SD Card Reader expandable to 32 GB

Ports

Power requirements 9.75 Ah, USB-charging (includes cable) battery

Operating system Preinstalled: Android™4.4

Serviceability End user replaceable parts:

●

Audio: headphone/microphone combo jack, 3.5 mm

●

Micro SD Card Reader

●

Micro USB 2.0

10W, 2.0 type-b USB Type B Micro USB cable and localized cable plug support

●

AC adapter

●

USB cable

2 External component identification

Item Component Item Component

(1) Rear-facing webcamera (8) Audio-out (headphone)

(2) Power button (9) Micro SIM slot (select models only)

(3) Volume control button (10) Micro SD Card Reader slot

(4) Integrated microphone (11) Speaker

(5) Ambient light sensor (12) 18 Watt POGO connector

(6) Front-facing webcamera (13) Speaker

(7) Micro USB 2.0 port

2 Chapter 2 External component identification

3 Illustrated parts catalog

Locating the serial number and model number

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your tablet, go to follow the on-screen instructions.

The model number (1) and serial number (2) of your tablet are located on the back cover of the tablet. You may need the information when you travel internationally or when you contact support.

http://partsurfer.hp.com, select your country or region, and then

Locating the serial number and model number 3

Tablet major components

Item Component Spare part number

(1) Back cover 795926-001

(2) Battery, 9.75 Ah, USB-charging (includes cable), USB-charging (includes cable) 799168-001

(3) Front-facing webcamera (includes cable) 795936-001

(4) Top speaker Kit (includes speaker and cables) 795933-001

(5) Rear-facing webcamera (includes cable) 795937-001

(6) Volume and power button board 795935-001

(7) Docking charger 808817-001

(8) Connector board 795928-001

(9) Display cable

(10) Bottom speaker Kit (includes speaker and cables) 795927-001

(11) Main cable

(12) Antenna board cable

(13) System board

4 Chapter 3 Illustrated parts catalog

Item Component Spare part number

System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics

Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models without WWAN capability

System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics

Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability

(14) Touch sensor cable

(15) Outer ring brackets

(16) Antenna board (includes antenna cable and transceiver) 795924-001

For models with WWAN capability 795923-001

For models without WWAN capability 808434-001

(17) Outer ring

For models with WWAN capability 795934-001

For models without WWAN capability 807960-001

(18) 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display panel assembly 795929-001

Miscellaneous parts

Component Spare part number

795930-001

800053-001

10W, 2.0 type-b USB adapter with Micro USB cable 743820-001

10W, 2.0 type-b USB adapter with Micro USB cable and localized cable plug support

For use only in Latin America 798685-001

For use only in Australia 798685-002

For use only in the United Kingdom 798685-003

For use only in India 798685-005

For use only in the People’s Republic of China 798685-006

For use only in North America 798685-008

For use only in Europe 798685-009

For use only in Brazil 795552-012

For use only in S. Korea 798685-014

18W POGO adapter

For use only in Latin America 795552-001

For use only in Australia 795552-002

For use only in the United Kingdom 795552-003

For use only in India 795552-005

For use only in the People’s Republic of China 795552-006

Miscellaneous parts 5

Component Spare part number

For use only in North America 795552-008

For use only in Europe 795552-009

For use only in Brazil 795552-012

For use only in S. Korea 795552-014

HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive without WWAN capability

Not for use in the People's Republic of China 805899-001

For use only in the People's Republic of China 805900-001

For use only in North America 809056-001

HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability

Not for use in the People's Republic of China 805901-001

Plastics Kit 795931-001

Q-Pen 793490-001

Screw Kit 795932-001

WWAN module, ME906E LT4112 LTE/HPSA+ 791396-001

Sequential part number listing

Spare part number Description

743820-001 10W, 2.0 type-b USB adapter with Micro USB cable

795930-001

800053-001

791396-001 WWAN module, ME906E LT4112 LTE/HPSA+

793490-001 Q-Pen

795552-001 18W POGO adapter for use only in Latin America

795552-002 18W POGO adapter for use only in Australia

795552-003 18W POGO adapter for use only in the United Kingdom

795552-005 18W POGO adapter for use only in India

795552-006 18W POGO adapter for use only in the People’s Republic of China

795552-008 18W POGO adapter for use only in North America

795552-009 18W POGO adapter for use only in Europe

795552-012 18W POGO adapter for use only in Brazil

795552-014 18W POGO adapter for use only in S. Korea

795923-001 Antenna for models with WWAN capability

795924-001 Antenna board (includes WLAN antenna cable and transceiver)

795925-001 Audio jack

6 Chapter 3 Illustrated parts catalog

Spare part number Description

795926-001 Back cover

795927-001 Speaker Kit, Bottom speaker (includes speaker and cables)

795928-001 Connector board

795929-001 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display panel assembly

795930-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive for models without WWAN capability

795931-001 Plastics Kit

795932-001 Screw Kit

795933-001 Speaker Kit, Top speaker (includes speaker and cables)

795934-001 Outer ring for models with WWAN capability

795935-001 Volume and power button board

795936-001 Front-facing webcamera (includes cable)

795937-001 Rear-facing webcamera (includes cable)

798685-001 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Latin

America

798685-002 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Australia

798685-003 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the United

Kingdom

798685-005 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in India

798685-006 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the People’s

Republic of China

798685-008 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in North

America

798685-009 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Europe

798685-012 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Brazil

798685-014 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in S. Korea

799168-001 Battery, 2 Cell 37 WHr 9.75 Ah, USB-charging (includes cable), USB-charging (includes cable)

800053-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive for models with WWAN capability

805899-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive without WWAN capability, not for use in the People's Republic of China

805900-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive without WWAN capability for use only in the People’s Republic of China

805901-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive without WWAN capability not for use in the People's Republic of China

807960-001 Outer ring for models without WWAN capability

808086-001 Antenna (includes WLAN antenna cable and transceiver)

Sequential part number listing 7

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