Hewlett Packard K4Q70AA User Manual

User Guide

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Microsoft

, Windows®, and Windows Vista™ are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Second Edition (January 2015)

Document Part Number: 658943-002

About this guide

This guide provides information on setting up the display, installing drivers, using the On-Screen Display menu, troubleshooting, and technical specifications.

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage

to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About this guide

Table of contents

1 Product features ............................................................................................................... 1

HP Digital Signage Displays ...................................................................................................... 1

Accessories ............................................................................................................................. 2

Optional accessories ................................................................................................................ 2

2 Safety and maintenance guidelines .................................................................................. 3

Important safety information ...................................................................................................... 3

Maintenance guidelines ............................................................................................................ 4

Cleaning the display ................................................................................................. 4

Cleaning the protective glass overlay on select models .................................................. 5

Shipping the display .................................................................................................. 5

3 Setting up the display ....................................................................................................... 6

Unpacking .............................................................................................................................. 6

Identifying display components .................................................................................................. 7

Connecting the speakers (sold separately) .................................................................... 8

Display control panel ................................................................................................. 9

Identifying remote control buttons .............................................................................. 10

Setting up the remote control ..................................................................... 11

Mounting a single display on a stand (Sold Separately) .............................................................. 12

Installing the HP Frame System (Sold Separately) ....................................................................... 12

Securing the display ............................................................................................................... 15

Connecting cables ................................................................................................................. 15

Connecting multiple displays to one player ................................................................................ 24

Connecting multiple displays with Video Over Ethernet (VOE) ....................................... 24

Connecting multiple displays with Tile Mode .............................................................. 26

Mounting the display .............................................................................................................. 29

Mounting in portrait position .................................................................................... 31

Considerations for wall mounting .............................................................................. 31

Software and utilities .............................................................................................................. 32

The information file .................................................................................................. 32

The image color matching file ................................................................................... 32

Installing the driver, .INF and .ICM files ..................................................................... 32

Installing from the disc .............................................................................. 33

Downloading from the Web ...................................................................... 33

Installing management software ................................................................. 33

4 Operating the display ..................................................................................................... 34

Using the On-Screen Display menu ........................................................................................... 34

Controlling displays with IR Daisy Chain .................................................................... 35

Setting up IR Daisy Chain .......................................................................... 35

Controlling displays with the IR remote control ............................................. 35

Navigating with the infrared remote control ................................................................ 37

Navigating with the control panel ............................................................................. 38

OSD menu selections ............................................................................................... 39

Power On Delay ..................................................................................................... 48

Using Key Lock ....................................................................................................... 48

Setting the backlight level ......................................................................................... 48

Preventing and fixing ghost images ........................................................................... 49

Using Tile Mode ..................................................................................................... 49

Optimizing analog images ...................................................................................................... 51

Tuning color .......................................................................................................................... 52

Appendix A Troubleshooting ............................................................................................. 59

Solving common problems ...................................................................................................... 59

Using Online Technical Support ............................................................................................... 62

Product support ....................................................................................................... 62

Preparing to call technical support ........................................................................................... 62

Appendix B Technical specifications ................................................................................... 63

HP Digital Signage Display ..................................................................................................... 63

Recognizing preset display resolutions ...................................................................................... 67

Preset display modes ............................................................................................... 67

High definition video formats .................................................................................... 68

Display quality and pixel policy ............................................................................................... 69

Power indicator ..................................................................................................................... 69

1 Product features

HP Digital Signage Displays

The digital signage displays have a wide-aspect active matrix thin-film transistor (TFT) panel. The displays' features include the following:

119 cm (47 inch) diagonal screen with 1920 x 1080 native resolution

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Ultra-slim bezel for minimal visual distraction and near-seamless tiling

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Landscape and portrait wall mounting positions

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Video inputs for VGA, Video Over Ethernet, and DisplayPort

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Audio input jack and external speaker ports

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Infrared remote control

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Remote, centralized control with HP Network Sign Manager

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External IR Sensor for group or selected control of displays in a video wall

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Tiling for video walls

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Color matching and calibration for all displays in a video wall

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Mercury-free LED backlight

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Ambient light sensor and high brightness for energy savings and good visibility in any light

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Local dimming for enhanced contrast in dark areas of the image

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On-Screen Display (OSD) menu in several languages for ease of setup and screen optimization

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Screen adjustment buttons (Power On/Off, OSD Controls, MENU, and INPUT) on the back of the

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display

Management software for stand-alone displays on or off a network

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DDC/CI interface to allow control of the display from an attached PC

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User controls to adjust Picture, Tile Mode, Timer, Energy Saving, Aspect Ratio, Audio, and

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additional setup options

Plug and play capability if supported by the operating system

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HP Digital Signage Displays

Security cable provision on rear panel to lock down the display and help prevent theft

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High-bandwidth Digital Content Protection on the DisplayPort input

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Temperature Sensor

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Support VESA compliant mounting interface with choice of 400 x 200 mm (15.74 x 7.87 in) and

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400 x 400 mm (15.74 x 15.74 in) hole patterns

In addition, select models feature a protective glass overlay with an easy-to-clean coating.

Accessories

Software, warranty and documentation disc

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Remote control

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Power cord

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DisplayPort cable

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RGB (VGA) cable

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External infrared sensor

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Infrared daisy chain cable

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Optional accessories

The following can be purchased separately:

Stand kit

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Speakers kit

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HP 47 in/119 cm Frame System

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HP DreamColor Display Calibration Solution

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NOTE: For safety and regulatory information, refer to the Product Notices provided on your media

disc, if one is included, or in your documentation kit. To locate updates to the user guide for your product, go to and then follow the on-screen instructions.

http://www.hp.com/support, and select your country. Select Drivers & Downloads,

2 Chapter 1 Product features

2 Safety and maintenance guidelines

Important safety information

A power cord is included with the display. If another cord is used, use only a power source and connection appropriate for this display. For information on the correct power cord set to use with the display, refer to the Product Notices document included on the media disc provided with the display.

WARNING! To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding feature. The grounding plug is an important safety feature.

• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

• Disconnect power from the product by unplugging the power cord from the electrical outlet.

For your safety, do not place anything on power cords or cables. Arrange them so that no one can accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical outlet, grasp the cord by the plug.

To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation, setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at and/or on the documentation disc, if one is included with the display.

CAUTION: For the protection of the display, as well as the media player/computer, connect all

power cords for the media player/computer and its peripheral devices (such as a display, printer, scanner) to some form of surge protection device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips provide surge protection; the power strips must be specifically labeled as having this ability. Use a power strip whose manufacturer offers a Damage Replacement Policy so you can replace the equipment, if surge protection fails.

Use the appropriate and correctly sized furniture designed to properly support your display.

WARNING! Displays that are inappropriately situated on dressers, bookcases, shelves, desks,

speakers, chests, or carts can fall over and cause personal injury.

Care should be taken to route all cords and cables connected to the display so that they cannot be pulled, grabbed, or tripped over.

CAUTION: Do not place the device in a location where water may drip and/or splash on the

device.

www.hp.com/ergo

Do not place an object that contains water, such as a flower vase, on the device.

Important safety information

Maintenance guidelines

To enhance the performance and extend the life of the display:

Do not open the display cabinet or attempt to service this product yourself. Adjust only those

●

controls that are covered in the operating instructions. If the display is not operating properly or has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.

Use only a power source and connection appropriate for this display, as indicated on the label/

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back plate of the display.

Be sure the total ampere rating of the products connected to the outlet does not exceed the current

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rating of the electrical outlet, and the total ampere rating of the products connected to the cord does not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each device.

Install the display near an outlet that you can easily reach. Disconnect the display by grasping the

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plug firmly and pulling it from the outlet. Never disconnect the display by pulling the cord.

Turn the display off when not in use. You can substantially increase the life expectancy of the

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display by using a screen saver program and turning off the display when not in use.

CAUTION: Burn-in or image sticking might occur on displays which display the same static

image on the screen for prolonged periods of time. To avoid burn-in or image sticking and to prolong the life of the display, you should activate one of the four ISM selections in the OSD, activate a screen-saver application, periodically cycle between static information and moving images, or turn off the display when it is not in use for prolonged periods of time.

Slots and openings in the cabinet are provided for ventilation. These openings must not be

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blocked or covered. Never push objects of any kind into cabinet slots or other openings.

Do not drop the display or place it on an unstable surface.

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Do not allow anything to rest on the power cord. Do not walk on the cord.

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Keep the display in a well-ventilated area, away from excessive light, heat or moisture.

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When removing the display base, you must lay the display face down on a soft area to prevent it

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from getting scratched, defaced, or broken.

Cleaning the display

1. Turn off the display and unplug the power cord from the back of the unit.

2. Dust the display by wiping the screen and the cabinet with a soft, clean antistatic cloth.

3. For more difficult situations such as removing fingerprints or other substances from the display

screen, use a foam window cleaner with no petroleum derivatives or alternatively use a 50/50 mix of water and isopropyl alcohol sprayed onto a cloth to clean the screen surface. Make sure to protect against dripping any liquid under the bezel.

CAUTION: Never spray the cleaner directly on the screen surface. It might seep behind the bezel

and damage the electronics.

4 Chapter 2 Safety and maintenance guidelines

CAUTION: To clean the display screen or cabinet, do not use cleaners that contain any petroleum-

based materials such as benzene or thinner or any volatile substance. These chemicals might damage the display.

Cleaning the protective glass overlay on select models

The protective glass is extremely easy to clean. Most marks wipe off with a dry cloth. Use a foam window cleaner with no petroleum derivatives to remove more difficult substances. Avoid scrubbing with any abrasive materials or scraping, as this can scratch the glass.

Shipping the display

Keep the original packing box in a storage area. You might need it later if you move or ship the display.

Maintenance guidelines

3 Setting up the display

The display offers multiple connections for video and audio input. Analog video is input through the VGA port, while digital video can be input through either Video Over Ethernet (VOE) or DisplayPort.

Sound can be transmitted with accompanying video through VOE or DisplayPort. To play sound accompanying VGA video, use the audio connection.

Control data, such as power-on or input-select, can be sent through the infrared remote control, an attached media player/computer via RS-232, a networked media player/computer via Ethernet (use the HP Network Sign Manager software), or using the control panel buttons on the back of the display.

The displays can be mounted on a stand or a wall. The stand allows good access to the control panel.

With wall mounting, you can control the display with the remote or through software running on a media player/computer. The HP Network Sign Manager is designed for this purpose.

Displays can be set up in a tiled array. See sensor is particularly helpful for displays mounted in an array. Displays can be connected by their IR ports with the IR daisy chain Cable and be controlled either as a group or singularly using the remote control (See

Unpacking

CAUTION: Always use the handles on the back of the display to lift or move it. Avoid holding on to

the bezel or frame.

Care must be taken to avoid breaking or scratching the glass surface of the models with protective glass. Size and weight make it advisable for two people to unpack it together. When laying it flat, either lay it on its back or on a padded, flat surface. When handling the display, always use the four handles on the back of the display and avoid placing hands on the bezel or frame to lift or move the display.

Using Tile Mode on page 49 for details. The external IR

Controlling displays with IR Daisy Chain on page 35for more details).

6 Chapter 3 Setting up the display

Identifying display components

654

The major components of the display and their functions are shown here.

Figure 3-1 Display components

Table 3-1 Major components

Component Function

1 Speaker installation: 4 holes

2 Stand installation: 4 holes

3 Handles: 4

4 Control panel with power and OSD navigation buttons

5 Power and data connectors

6 Remote control sensor and ambient light sensor

7 Security cable provision

Identifying display components

Connecting the speakers (sold separately)

1. Mount the speakers onto the display.

Figure 3-2 Mounting the speakers

2. Use the four Taptite D3 x 12 mm (0.47 in) screws to secure the speakers to the display.

Figure 3-3 Securing the speakers to the display

3. After installing the speakers, connect to the SPEAKER input terminal by connecting the proper color

match for the left and right speakers.

Figure 3-4 Connecting to the input terminal

8 Chapter 3 Setting up the display

Display control panel

This picture shows the controls on the back of the display. For details on using them, see Navigating

with the control panel on page 38.

Figure 3-5 Controls

INPUT MENU

Control Label Function

1 INPUT Select video input source (VGA, DisplayPort, VOE)

2 MENU Invoke the On-Screen-Display Menu, Select highlighted

3 ▼ Select/Adjust OSD choice, navigate down

4 ▲ Select/Adjust OSD choice, navigate up

when not in OSD, Accept/Save a highlighted OSD choice when in OSD

entry, Exit OSD

5 ◄ Select/Adjust OSD choice, navigate left

6 ► Select/Adjust OSD choice, navigate right

8 Power status, Green → Full Power, Red → Stand-by

Power display ON or OFF

mode, OFF → no power

Identifying display components

Identifying remote control buttons

Figure 3-6 Remote control buttons

MUTE

ghi

pqrs

INPUT

VOL

INFO

VGA

Label Function Description

MUTE Sound mute Turns the sound on or off

abc

jkl

tuv

Space

ENTER

PSM

TILE

def

mno

wxyz

DEL

EXIT

VOL+

VOE

Color CAL

Power on/off Turns the display on or off.

1 – 9 Number Press once to enter a number. Press repeatedly to enter a letter.

0 Zero or Space Press once to enter zero, second time to enter a space.

Period Decimal point or period.

Back or Delete Navigates backward, to the previous menu screen or delete text in text box.

DEL

INPUT Input Select video source (VGA, DisplayPort, VOE).

EXIT Exit Exits the on-screen menu. Unsaved changes will be lost.

▲◄►▼ Up/down/left/right arrows Allows navigation of the On-Screen Display menus and adjustment of the

VOL – Volume down (-) Adjusts the speaker volume down (when not in OSD)

VOL + Volume up (+) Adjusts the speaker volume up (when not in OSD)

10 Chapter 3 Setting up the display

system settings

Label Function Description

ENTER Enter Accepts a highlighted selection or saves a setting.

INFO Information Invokes the Information option of the OSD menu.

MENU Menu/Select Invokes the On-Screen-Display main menu, invokes submenus within the OSD.

VGA VGA input select Selects VGA video input source for viewing.

PSM Picture submenu Invokes the Picture menu of the OSD.

VOE Video Over Ethernet input

select

DP DisplayPort input select Selects DisplayPort video input source for viewing.

TILE Tile mode Opens the Tile Mode submenu of the OSD.

Color CAL Color calibration Launches the color calibration process.

Setting up the remote control

Insert the batteries into the remote control as follows:

Figure 3-7 Inserting batteries

Selects VOE video input source for viewing.

1. Slide off the battery cover.

2. Insert the batteries with correct polarity (+/-).

3. Close the battery cover.

NOTE: To prevent environmental pollution, dispose of used batteries in accordance with your local

recycling guidelines or see the Product Notices document provided on the media disc for proper battery disposal.

Identifying display components

Mounting a single display on a stand (Sold Separately)

The stand kit is an optional accessory available from HP. It allows you to mount a single display in landscape position. To mount the display on the stand:

1. Remove the four M4 x 32 mm (1.26 in) screws and stand from the box.

Figure 3-8 Stand accessory contents

2. Place a soft cloth on the table and place the display with the screen facing downward. Connect

the stand as shown in the following figure.

Figure 3-9 Securing the stand to the display

The long side of the foot should face forward when the screen is upright.

Installing the HP Frame System (Sold Separately)

The frame system creates a 10 mm border around one or more of the 47–in/119 cm displays, giving the edge a finished look. To frame a group of displays, you need as many kits as you have displays in a row or column, whichever is greater. For example, three kits will frame a 3 x 3 group, a 3 x 1 group, or a 1 x 3 group.

The frame kit includes four rails, one each for top, bottom, left and right. It also contains four interchangeable corner pieces and four interchangeable straight connectors.

12 Chapter 3 Setting up the display

The rails are labelled TOP for the top in landscape position, BOTTOM for the bottom in landscape position, RIGHT for your right side as you face the front of the screen, and LEFT for your left side as you face the front of the screen. All the screw holes match for the one rail that goes to each side; no force is needed. Attempting to attach the wrong rail could damage the bezel.

When you frame a single array, the numbers on the rails match at each corner:

To frame a single display, attach the top rail to the top of the display with three of the large (M4 x 10 mm) screws provided. The rail overlaps the bezel of the display. Attach the bottom, left, and right rails in the same manner, leaving the two small holes at each end open.

Figure 3-10 Attaching rails

Attach the four corner pieces with four small (M3 x 5 mm) screws each. These overlap the rails and secure their ends.

Installing the HP Frame System (Sold Separately)

Figure 3-11 Attaching corners

Framing a group of displays is similar to framing a single display except that you will use some of the straight connectors to cover the gap between adjacent displays.

Figure 3-12 Framing an array

Attach corners and straight connectors after the rails are in place.

Figure 3-13 Attaching corners and connectors

When you frame an array, the peripheral displays can no longer move independently. For this reason, the following tasks may best be done before framing:

Color Calibration

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Attaching all cables

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Putting the main power switch in the ON (|) position

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Horizontal, vertical and depth adjustment of all displays

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14 Chapter 3 Setting up the display

Securing the display

Security cable provision—To help prevent theft, a security cable provision is available on the rear

of the display. The cable and lock required to connect to the display are available separately and can be purchased from HP.

Figure 3-14 Cable lock

Connecting cables

Figure 3-15 Connectors

R+L

Securing the display

Label Function

1 AC-IN Receives the power cord.

2 AC SWITCH Turns off or on power to entire device, controller as well as screen.

3 LINE-IN For an audio cable connected to the Line Out on a media player or computer sound

card. The plug should be a standard-sized, TRS-type with stereo capability.

4 SPEAKER-OUT Audio output for bare-wire speaker connection to external speakers (sold

separately).

5 RS232-OUT, RS232–IN Serial port for control of the display. Takes a 9–pin, null-modem RS-232 cable

connected to a controlling media player/computer or another digital signage display.

6 USB For a color-calibration device or firmware upgrade.

7 VGA-OUT, VGA-IN VGA input connects to a media player/computer or another display to support

analog video and command data. VGA output supports chaining with VGA cables from display to display. The plug should be a 15–pin, D-Sub type.

8 SERVICE PORT Used by authorized service personnel only.

9 DP-IN DisplayPort input for digital video from a media player/computer. Connects to a

media player/computer or another display in a chain.

10 DP-OUT To connect to the DisplayPort input of another display in a chain.

11 Ethernet RJ45 connector for video and command data from a network. Takes an Ethernet

cable connected to a LAN or WAN; a network router, hub or switch; or directly to a media player/computer.

12 IR-IN Infrared input for the external IR sensor (included) or the output from the previous

display in a daisy chain (Blue Connector).

13 IR-OUT Infrared output to connect to the next display in a daisy chain, for control of all

displays with a single IR remote control (Green Connector).

16 Chapter 3 Setting up the display

Follow these steps for connecting cables:

1. Connect the AC power cord to the receptacle on the rear of the display (1).

Figure 3-16 Power

Read the power-cord safety precautions in Important safety information on page 3, then plug the other end into an electrical outlet.

Figure 3-17 Connecting the power cord

2. Put the master power switch (2) into the ON (|) position.

Figure 3-18 Turn On Power Switch

Connecting cables

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