User Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Centrino are
trademarks of Intel Corporation in the U.S. and
other countries. Java is a U.S. trademark of Sun
Microsystems, Inc. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2014
Document Part Number: 774964-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a full refund
subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
ENWW iii
iv Safety warning notice ENWW
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Getting to know your computer ...................................................................................................................... 5
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Display ................................................................................................................................................................... 9
Top ....................................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons, speakers, and fingerprint reader (select models only) ..................................................... 12
Keys ................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
Front ..................................................................................................................................................................... 16
Rear ...................................................................................................................................................................... 17
3 Connecting to a network .............................................................................................................................. 19
Connecting to a wireless network ....................................................................................................................... 19
Using the wireless controls ............................................................................................................... 19
Using the wireless button ............................................................................................... 19
Using operating system controls ................................................................................... 20
Using a WLAN ..................................................................................................................................... 20
Using an Internet service provider ................................................................................. 20
Setting up a WLAN .......................................................................................................... 21
Configuring a wireless router ......................................................................................... 21
Protecting your WLAN ..................................................................................................... 21
Connecting to a WLAN ..................................................................................................... 22
Using HP Mobile Broadband (select models only) ............................................................................ 22
Inserting and removing a SIM ......................................................................................... 23
Using GPS (select models only) ........................................................................................................ 24
Using Bluetooth wireless devices ..................................................................................................... 24
ENWW v
Connecting to a wired network ........................................................................................................................... 24
Connecting to a local area network (LAN) ........................................................................................ 24
4 Navigating using the keyboard, touch gestures and pointing devices .............................................................. 27
Using pointing devices ......................................................................................................................................... 27
Setting pointing device preferences ................................................................................................. 27
Using the pointing stick ..................................................................................................................... 27
Using the TouchPad and gestures .................................................................................................... 27
Turning the TouchPad off and on ................................................................................... 28
Tapping ........................................................................................................................... 28
Scrolling .......................................................................................................................... 29
2-finger pinch zoom ....................................................................................................... 29
2-finger click ................................................................................................................... 30
Rotating (select models only) ........................................................................................ 30
Flicking (select models only) .......................................................................................... 31
Edge swipes (select models only) .................................................................................. 31
Right-edge swipe .......................................................................................... 31
Left-edge swipe ............................................................................................ 32
Top-edge swipe ............................................................................................ 32
Using the keyboard .............................................................................................................................................. 33
Using Windows shortcut keys ........................................................................................................... 33
Identifying the hot keys .................................................................................................................... 33
Using keypads ................................................................................................................................... 34
Using the integrated numeric keypad ............................................................................ 34
Using an optional external numeric keypad .................................................................. 34
5 Multimedia ................................................................................................................................................. 35
Audio .................................................................................................................................................................... 35
Connecting speakers ......................................................................................................................... 35
Adjusting the volume ........................................................................................................................ 35
Connecting headphones .................................................................................................................... 36
Connecting a microphone ................................................................................................................. 36
Connecting headphones and microphones ...................................................................................... 36
Checking audio functions on the computer ...................................................................................... 36
Webcam (select models only) ............................................................................................................................. 37
Video .................................................................................................................................................................... 37
VGA .................................................................................................................................................... 37
DisplayPort (select models only) ...................................................................................................... 38
Connecting a Thunderbolt DisplayPort device ................................................................................. 39
Connecting wired displays using MultiStream Transport ................................................................ 40
Discovering and connecting to Miracast-compatible wireless displays (select models only) ........ 41
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6 Power management ..................................................................................................................................... 43
Shutting down the computer .............................................................................................................................. 43
Setting power options ......................................................................................................................................... 44
Using power-saving states ............................................................................................................... 44
Initiating and exiting Sleep ............................................................................................. 44
Enabling and exiting user-initiated Hibernation ............................................................ 44
Using the power meter and power settings ................................................................... 45
Setting password protection on wakeup ....................................................................... 45
Using battery power .......................................................................................................................... 45
Finding additional battery information .......................................................................... 45
Using Battery Check ........................................................................................................ 47
Displaying the remaining battery charge ....................................................................... 47
Maximizing battery discharge time ................................................................................ 47
Managing low battery levels .......................................................................................... 47
Identifying low battery levels ...................................................................... 47
Resolving a low battery level ....................................................................... 48
Inserting or removing the battery .................................................................................. 48
Inserting a battery ........................................................................................ 48
Removing a battery ...................................................................................... 48
Conserving battery power .............................................................................................. 49
Storing a user-replaceable battery (select models only) .............................................. 49
Disposing of a user-replaceable battery (select models only) ...................................... 49
Replacing a user-replaceable battery (select models only) .......................................... 50
Using external AC power ................................................................................................................... 50
Testing an AC adapter ..................................................................................................... 50
Hybrid Graphics (select models only) ............................................................................................... 51
Using Hybrid Graphics (select models only) ................................................................... 51
7 External cards and devices ........................................................................................................................... 53
Using memory card readers (select models only) .............................................................................................. 53
Inserting a memory card ................................................................................................................... 53
Removing a memory card ................................................................................................................. 53
Using ExpressCards (select models only) ........................................................................................................... 54
Configuring an ExpressCard .............................................................................................................. 54
Inserting an ExpressCard .................................................................................................................. 55
Removing an ExpressCard ................................................................................................................ 56
Using smart cards (select models only) .............................................................................................................. 56
Inserting a smart card ....................................................................................................................... 57
Removing a smart card ..................................................................................................................... 57
Using a USB device ............................................................................................................................................... 57
ENWW vii
Connecting a USB device ................................................................................................................... 58
Removing a USB device ..................................................................................................................... 58
Using optional external devices .......................................................................................................................... 58
Using optional external drives .......................................................................................................... 59
8 Drives ......................................................................................................................................................... 61
Handling drives .................................................................................................................................................... 61
Using hard drives ................................................................................................................................................. 61
Removing or replacing the service door ........................................................................................... 62
Removing the service door ............................................................................................. 62
Replacing the service door ............................................................................................. 62
Replacing or upgrading the hard drive ............................................................................................. 63
Removing the hard drive ................................................................................................ 63
Installing a hard drive ..................................................................................................... 64
Improving hard drive performance ................................................................................................... 65
Using Disk Defragmenter ............................................................................................... 65
Using Disk Cleanup ......................................................................................................... 65
Using HP 3D DriveGuard (select models only) .................................................................................. 65
Identifying HP 3D DriveGuard status .............................................................................. 66
Using RAID (select models only) .......................................................................................................................... 66
9 Security ...................................................................................................................................................... 67
Protecting the computer ..................................................................................................................................... 67
Using passwords .................................................................................................................................................. 68
Setting passwords in Windows ......................................................................................................... 68
Setting passwords in Computer Setup ............................................................................................. 69
Managing a BIOS administrator password ....................................................................................... 69
Entering a BIOS administrator password ....................................................................... 70
Managing a Computer Setup DriveLock password ........................................................................... 70
Setting a DriveLock password ........................................................................................ 71
Entering a DriveLock password ...................................................................................... 72
Changing a DriveLock password ..................................................................................... 72
Removing DriveLock protection ..................................................................................... 72
Using Computer Setup Automatic DriveLock ................................................................................... 73
Entering an Automatic DriveLock password .................................................................. 73
Removing Automatic DriveLock protection ................................................................... 73
Using antivirus software ..................................................................................................................................... 74
Using firewall software ....................................................................................................................................... 74
Installing critical security updates ...................................................................................................................... 75
Using HP Client Security (select models only) .................................................................................................... 75
Installing an optional security cable ................................................................................................................... 75
viii ENWW
Using the fingerprint reader (select models only) .............................................................................................. 75
Locating the fingerprint reader ........................................................................................................ 76
10 Maintenance ............................................................................................................................................. 77
Adding or replacing memory modules ................................................................................................................ 77
Cleaning your computer ...................................................................................................................................... 79
Cleaning procedures ......................................................................................................................... 80
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 80
Cleaning the sides or cover ............................................................................................. 80
Cleaning the TouchPad, keyboard, or mouse ................................................................ 80
Updating programs and drivers .......................................................................................................................... 80
Using SoftPaq Download Manager ...................................................................................................................... 81
11 Backup and recovery .................................................................................................................................. 83
Backing up your information ............................................................................................................................... 83
Performing a system recovery ............................................................................................................................ 83
Using the Windows recovery tools ................................................................................................... 84
Using f11 recovery tools ................................................................................................................... 84
Using Windows operating system media (purchased separately) ................................................... 85
Using Windows Refresh or Windows Reset ...................................................................................... 86
Using HP Software Setup .................................................................................................................. 86
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 87
Using Computer Setup ......................................................................................................................................... 87
Starting Computer Setup .................................................................................................................. 87
Navigating and selecting in Computer Setup ................................................................................... 87
Restoring factory settings in Computer Setup ................................................................................. 88
Updating the BIOS ............................................................................................................................. 89
Determining the BIOS version ........................................................................................ 89
Downloading a BIOS update ........................................................................................... 89
Using MultiBoot ................................................................................................................................................... 90
About the boot device order ............................................................................................................. 90
Choosing MultiBoot preferences ...................................................................................................... 90
Setting a new boot order in Computer Setup ................................................................. 91
Dynamically choosing a boot device using the f9 prompt ............................................. 91
Setting a MultiBoot Express prompt .............................................................................. 91
Entering MultiBoot Express preferences ....................................................................... 92
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 92
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 92
Using HP Sure Start ............................................................................................................................................. 94
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13 Support ..................................................................................................................................................... 95
Contacting support .............................................................................................................................................. 95
Labels ................................................................................................................................................................... 96
14 Specifications ........................................................................................................................................... 97
Input power .......................................................................................................................................................... 97
Operating environment ....................................................................................................................................... 97
Appendix A Traveling with the computer .......................................................................................................... 99
Appendix B Troubleshooting ......................................................................................................................... 101
Troubleshooting resources ............................................................................................................................... 101
Resolving issues ................................................................................................................................................ 101
The computer is unable to start up ................................................................................................ 101
The computer screen is blank ......................................................................................................... 101
Software is functioning abnormally ............................................................................................... 102
The computer is on but not responding ......................................................................................... 102
The computer is unusually warm ................................................................................................... 102
An external device is not working ................................................................................................... 102
The wireless network connection is not working ........................................................................... 103
A disc does not play ........................................................................................................................ 103
A movie is not visible on an external display ................................................................................. 104
The process of burning a disc does not begin, or it stops before completion ............................... 104
Appendix C Electrostatic discharge ................................................................................................................ 105
Index ........................................................................................................................................................... 107
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1Welcome
After you set up and register the computer, it is important to take the following steps:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the
Windows key
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
Internet. For more information, see
●
Update your antivirus software—Protect your computer from damage caused by viruses. The
software is preinstalled on the computer. For more information, see
on page 74.
●
Get to know your computer—Learn about your computer features. See
on page 5 and Navigating using the keyboard, touch gestures and pointing devices on page 27 for
additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
From the Start screen, type a, click Apps, and then select from the displayed options. For details about
using the software included with the computer, see the software manufacturer's instructions, which
may be provided with the software or on the manufacturer's website.
●
Back up your hard drive by creating recovery discs or a recovery flash drive. See
on page 83.
on your keyboard. Pressing the Windows key again will return you to the previous screen.
Connecting to a network on page 19.
Using antivirus software
Getting to know your computer
Backup and recovery
ENWW 1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.
Resources For information about
Setup Instructions poster
HP Support Assistant
To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.
To access the latest user guide, go to
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
HP website
To access the latest user guide, go to
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
Safety & Comfort Guide
To access this guide:
▲
From the Start screen, type support, and then
select the HP Support Assistant app.
http://www.hp.com/
http://www.hp.com/
●
How to set up the computer
●
Help to identify computer components
●
Operating system information
●
Software, driver, and BIOS updates
●
Troubleshooting tools
●
How to access support
●
Online chat with an HP technician
●
Support telephone numbers
●
HP service center locations
●
Support information
●
Ordering parts and finding additional help
●
Accessories available for the device
●
Proper workstation setup, posture, health, and work habits
●
Electrical and mechanical safety information
– or –
Go to
http://www.hp.com/ergo.
Regulatory, Safety, and Environmental Notices
To access this guide:
1. From the Start screen, type support, and then
select the HP Support Assistant app.
2. Select My computer, and then select User guides.
●
Regulatory and safety information
●
Battery disposal information
2 Chapter 1 Welcome ENWW
Resources For information about
Limited Warranty*
To access this guide, from the Start screen, select the HP
Support Assistant app, select My computer, and then
select Warranty and services.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer
and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For
some countries/regions where the warranty is not provided in printed format, you may request a printed copy from
http://www.hp.com/go/orderdocuments or write to:
●
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label),
name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Warranty information
http://www.hp.com/go/contactHP. For
ENWW Finding information 3
4 Chapter 1 Welcome ENWW
2 Getting to know your computer
Right
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(2)
(3)
Audio-out (headphone)/Audio-in (microphone)
jack
USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access this guide, from the Start
screen, type support, and then select the HP Support
Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
keyboard, mouse, external drive, printer, scanner or USB hub.
For details about different types of USB ports, see
device on page 57.
Using a USB
ENWW Right 5
Component Description
(4) Upgrade bay (optical drive shown) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
NOTE: For disc compatibility information, navigate to the
Help and Support web page (see
on page 2). Follow the web page instructions to select your
computer model. Select Support & Drivers, and then select
Product Information.
(5) Optical drive eject button (select models only) Releases the optical drive disc tray.
Finding information
(6)
External monitor port Connects an external VGA monitor or projector.
6 Chapter 2 Getting to know your computer ENWW
Left
Component Description
(1)
(2) Vent Enables airflow to cool internal components.
(3)
(4)
(5)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
For details about different types of USB ports, see
device on page 57.
DisplayPort Connects an optional digital display device, such as a high-
Thunderbolt DisplayPort Connects an optional high-resolution display device or a high-
performance monitor or projector.
performance data device.
NOTE: Thunderbolt is new technology. Install all the latest
drivers for your Thunderbolt device before connecting the
device to the Thunderbolt DisplayPort. Thunderbolt cable and
Thunderbolt device (sold separately) must be compatible with
Windows. To determine whether your device is Thunderbolt
Certified for Windows, go to
products.
https://thunderbolttechnology.net/
Using a USB
(6)
USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
NOTE: For details about different types of USB ports, see
Using a USB device on page 57.
ENWW Left 7
Component Description
(7) Smart card slot Supports optional smart cards.
(8)
ExpressCard slot (select models only) Supports optional ExpressCards.
8 Chapter 2 Getting to know your computer ENWW
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
For information on using the webcam, access HP Support Assistant.
To access HP Support Assistant, from the Start screen, select the HP
Support Assistant app.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
ENWW Display 9
Top
TouchPad
Component Description
(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button (select models only) Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures. For
more information, see
on page 31.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button (select models only) Functions like the right button on an external mouse.
(7) Center pointing stick button (select models
only)
(8) Center TouchPad button (select models only) Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
Functions like the center button on an external mouse.
Edge swipes (select models only)
10 Chapter 2 Getting to know your computer ENWW
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) TouchPad light
(4)
(5) Num lock light On: Num lock is on.
(6)
(7)
Power light
Microphone mute light
Wireless light On: An integrated wireless device, such as a wireless local area
Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
On: The TouchPad is off.
●
Off: The TouchPad is on.
●
Amber: microphone sound is off.
●
Off: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
ENWW Top 11
Buttons, speakers, and fingerprint reader (select models only)
Component Description
(1)
(2) Speakers (2) Produce sound.
(3)
(4)
Power button
Wireless button Turns the wireless feature on or off but does not establish a
Volume mute button Mutes and restores speaker sound.
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
To learn more about your power settings: Select Start > Control
Panel > System and Security > Power Options.
wireless connection.
(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
12 Chapter 2 Getting to know your computer ENWW
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key or the esc key.
(3)
(4) Function keys Execute frequently used system functions when pressed in
(5) num lk key Alternates between the navigational and numeric functions on
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external
Windows button Displays the Windows Start menu.
combination with the fn key.
the integrated numeric keypad.
numeric keypad.
ENWW Top 13
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3)
(4)
(5) Accessory battery connector Connects an optional accessory battery.
(6)
(7)
Battery release latch Releases the battery.
SIM slot Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Docking connector Connects an optional docking device.
Service door release lock Locks the service door.
Service door release latch Releases the service door on the computer.
14 Chapter 2 Getting to know your computer ENWW
Component Description
(8) Vents (3) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(9)
Service door Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support. To
access Help and Support, select Start > Help and Support.
ENWW Bottom 15
Front
Component Description
(1)
(2)
(3)
Wireless light On: An integrated wireless device, such as a wireless local
Power light
AC adapter/Battery light
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the
display and other unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●
Off: The battery is fully charged.
(4)
Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: For more information about HP 3D DriveGuard,
see
Using HP 3D DriveGuard (select models only)
on page 65.
16 Chapter 2 Getting to know your computer ENWW
Rear
Component Description
(1)
(2) Vent Enables airflow to cool internal components.
(3)
(4) AC adapter light
RJ-45 (network) jack Connects a network cable.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off
during routine operation.
Power connector Connects an AC adapter.
●
White: The computer is connected to external
power.
●
Off: The computer is not connected to external
power.
ENWW Rear 17
18 Chapter 2 Getting to know your computer ENWW
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped
with one or more of the following wireless devices:
●
Wireless local area network (WLAN) device—Connects the computer to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home,
and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the
mobile wireless device in your computer communicates with a wireless router or a wireless access
point.
●
HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across
entire states, regions, or even countries.
●
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant
app.
Using the wireless controls
You can control the wireless devices in your computer using these features:
●
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless button)
●
Operating system controls
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending
on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is
on (white) when you turn on the computer.
ENWW Connecting to a wireless network 19
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless
devices are off.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off
the wireless devices simultaneously.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
●
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can
accommodate a large number of computers and accessories and can separate critical network
functions.
●
A home or small office WLAN typically uses a wireless router, which allows several wireless and wired
computers to share an Internet connection, a printer, and files without requiring additional pieces of
hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a
service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the
modem, install a network cable to connect your wireless computer to the modem, and test the Internet
service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information
and store it in a safe place.
20 Chapter 3 Connecting to a network ENWW
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
●
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an
Internet service provider
●
A wireless router (2) (purchased separately)
●
A wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of
modem you have.
The illustration below shows an example of a wireless network installation that is connected to the Internet.
As your network grows, additional wireless and wired computers can be connected to the network to access
the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.
Configuring a wireless router
For help in configuring a wireless router, see the information provided by your router manufacturer or your
ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by using the
network cable provided with the router. When the computer successfully connects to the Internet, disconnect
the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect your
network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not
provide any security. If you are concerned about the security of your computer in a hotspot, limit your
network activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals.
Take the following precautions to protect your WLAN:
●
Use a firewall.
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
●
Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the
network. For more information, access HP Support Assistant. To access HP Support Assistant, from the
Start screen, select the HP Support Assistant app.
ENWW Connecting to a wireless network 21
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off,
press the wireless button.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
3. Select Settings, and then click the network status icon.
4. Select your WLAN from the list.
5. Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and
then click Sign in.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-click the
network status icon, and then select Open Network and Sharing Center. Click Set up a new connection
or network. A list of options is displayed, allowing you to manually search for and connect to a network
or to create a new network connection.
6. Follow the on-screen instructions to complete the connection.
After the connection is made, place the mouse pointer over the network status icon in the notification area,
at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,
router manufacturer, and interference from other electronic devices or structural barriers such as walls and
floors.
Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and
over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider
(called a mobile network operator), which in most cases is a cellular phone network operator. Coverage for
HP Mobile Broadband is similar to cellular phone voice coverage.
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay
connected to the Internet, send email, or connect to your corporate network whether you are on the road or
outside the range of Wi-Fi hotspots.
HP supports the following technologies:
●
HSPA (High Speed Packet Access), which provides access to networks based on the Global System for
Mobile Communications (GSM) telecommunications standard.
●
EV-DO (Evolution Data Optimized), which provides access to networks based on the code division
multiple access (CDMA) telecommunications standard.
●
LTE (Long Term Evolution), which provides access to networks supporting LTE technology.
22 Chapter 3 Connecting to a network ENWW
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service. The
serial number is printed on a label inside the battery bay of your computer.
Some mobile network operators require the use of a SIM. A SIM contains basic information about you, such as
a personal identification number (PIN), as well as network information. Some computers include a SIM that is
preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband
information provided with your computer or the mobile network operator may provide it separately from the
computer.
For information about inserting and removing the SIM, see
chapter.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Inserting and removing a SIM
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.
To insert a SIM, follow these steps:
1. Turn off the computer by using the Shut down command.
2. Close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface, with the battery bay toward you.
6. Remove the battery.
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.
NOTE: The SIM in your computer may look slightly different from the illustration in this section.
Inserting and removing a SIM on page 23 in this
NOTE: See the image on the battery bay to determine which way the SIM card should be inserted into
your computer.
ENWW Connecting to a wireless network 23
8. Replace the battery.
NOTE: HP Mobile Broadband will be disabled if the battery is not replaced.
9. Reconnect external power.
10. Reconnect external devices.
11. Turn on the computer.
To remove a SIM, press in on the SIM, and then remove it from the slot.
Using GPS (select models only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver
location, speed, and direction information to GPS-equipped systems.
For more information, see the HP GPS and Location software Help.
Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
●
Computers (desktop, notebook, PDA)
●
Phones (cellular, cordless, smart phone)
●
Imaging devices (printer, camera)
●
Audio devices (headset, speakers)
●
Mouse
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of
Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth
software Help.
Connecting to a wired network
There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection
uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold
separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
24 Chapter 3 Connecting to a network ENWW
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
ENWW Connecting to a wired network 25
26 Chapter 3 Connecting to a network ENWW
4 Navigating using the keyboard, touch
gestures and pointing devices
Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and
mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).
Select computer models have special action keys or hot key functions on the keyboard to perform routine
tasks.
Using pointing devices
NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse
(purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences
Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration,
click speed, and pointer options. You can also view demonstrations of TouchPad gestures.
To access Mouse Properties:
●
From the Start screen, type mouse, click Settings, and then select Mouse.
Using the pointing stick
Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and right
pointing stick buttons as you would the left and right buttons on an external mouse.
Using the TouchPad and gestures
The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger
movements.
TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an
external mouse.
NOTE: TouchPad gestures are not supported in all apps.
ENWW Using pointing devices 27
Turning the TouchPad off and on
To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.
Tapping
To make an on-screen selection, use the Tap function on the TouchPad.
●
Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
28 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image.
●
Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
2-finger pinch zoom
2-finger pinch zoom allows you to zoom out or in on images or text.
●
Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart.
●
Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
ENWW Using pointing devices 29
2-finger click
2-finger click allows you to make menu selections for an object on the screen.
NOTE: Using 2-finger click is the same action as using right-click with the mouse.
●
Place two fingers on the TouchPad zone and press to open the options menu for the selected object.
Rotating (select models only)
Rotating allows you to turn items such as photos.
●
Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your
forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your
forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may not be
functional for all apps.
30 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW
Flicking (select models only)
Flicking allows you to navigate through screens or quickly scroll through documents.
●
Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or
right.
Edge swipes (select models only)
Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding
or using apps.
Right-edge swipe
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change
settings.
●
Swipe your finger gently from the right edge to reveal the charms.
ENWW Using pointing devices 31
Left-edge swipe
The left-edge swipe accesses your recently opened apps so that you can switch between them quickly.
Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps.
●
Swipe from the left edge of the TouchPad to switch between apps.
Top-edge swipe
The top-edge swipe displays app command options that allow you to customize apps.
IMPORTANT: When an app is open, the top-edge gesture varies depending on the app.
●
Gently swipe your finger from the top edge to reveal the app command options.
32 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW
Using the keyboard
The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using
touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open
app or the Windows desktop. Pressing the Windows key again will return you to the previous screen.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions
than those discussed in this section.
Using Windows shortcut keys
Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or
in combination with a specific key to perform a designated action.
Identifying the hot keys
A hot key is a combination of the fn key and either the esc key or one of the function keys (3).
To use a hot key:
▲
Briefly press the fn key, and then briefly press the second key of the hot key combination.
Hot key combination Description
fn+esc Displays system information.
fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system components
turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
fn+f4 Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video standard.
The fn+f4 hot key can also alternate images among other devices that are receiving video information on
the computer.
fn+ f6 Decreases speaker volume.
fn+f7 Increases speaker volume.
fn+f8 Mutes the microphone.
fn+f9 Decreases the screen brightness level.
ENWW Using the keyboard 33
Hot key combination Description
fn+f10 Increases the screen brightness level.
fn+f11 Turns the keyboard backlight on and off.
NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard
backlight.
Using keypads
The computer includes an integrated numeric keypad, and it also supports an optional external numeric
keypad, or an optional external keyboard that includes a numeric keypad.
Using the integrated numeric keypad
The computer includes an integrated numeric keypad, and it also supports an optional external numeric
keypad or an optional external keyboard that includes a numeric keypad. For more details about the
integrated numeric keypad, see
Component Description
(1) num lk key Alternates between the navigational and numeric functions on the
Keys on page 13.
integrated numeric keypad.
(2) Integrated numeric keypad When num lk has been enabled, it can be used like an external numeric
Using an optional external numeric keypad
Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num
lock is turned off at the factory.) For example:
●
When num lock is on, most keypad keys type numbers.
●
When num lock is off, most keypad keys function like the arrow, page up, or page down keys.
When num lock on an external keypad is turned on, the num lock light on the computer is turned on. When
num lock on an external keypad is turned off, the num lock light on the computer is turned off.
To turn num lock on or off on an external keypad as you work:
▲
Press the num lk key on the external keypad, not on the computer.
NOTE: The keypad function that is active when the computer is
turned off is reinstated when the computer is turned back on.
keypad.
34 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW
5Multimedia
Your computer may include the following:
●
Integrated speaker(s)
●
Integrated microphone(s)
●
Integrated webcam
●
Preinstalled multimedia software
●
Multimedia buttons or keys
Audio
On your HP computer, you can play music CDs, download and listen to music, stream audio content from the
web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening
enjoyment, attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out jack) on
your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
connecting audio devices, be sure to adjust the volume.
Adjusting the volume
Depending on your computer model, you can adjust the volume using the following:
●
Volume buttons
●
Volume hot keys (specific keys pressed in combination with the fn key)
●
Volume keys
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds,
or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To
access this guide, from the Start screen, type support, and then select the HP Support Assistant app.
NOTE: Volume can also be controlled through the operating system and some programs.
NOTE: See Getting to know your computer on page 5 for information on what type of volume controls your
computer has.
ENWW Audio 35
Connecting headphones
You can connect wired headphones to the headphone jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
Connecting a microphone
To record audio, connect a microphone to the microphone jack on the computer. For best results when
recording, speak directly into the microphone and record sound in a setting free of background noise.
Connecting headphones and microphones
You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) jack on
your computer. Many headsets with integrated microphones are commercially available.
To connect wireless headphones or headsets to your computer, follow the device manufacturer's
instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
Checking audio functions on the computer
NOTE: For best results when recording, speak directly into the microphone and record sound in a setting
free of background noise.
To check the audio functions on your computer, follow these steps:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select Hardware and Sound, and then select Sound.
3. When the Sound window opens, select the Sounds tab. Under Program Events, select any sound event,
such as a beep or alarm and then click Test.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1. From the Start screen, type sound, and then select Sound Recorder.
2. Click Start Recording and speak into the microphone.
3. Save the file to your desktop.
4. Open a multimedia program and play the recording.
36 Chapter 5 Multimedia ENWW
To confirm or change the audio settings on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select Hardware and Sound, and then select Sound.
Webcam (select models only)
Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to
take a photo or record a video. You can preview and save the photo or video recording.
The webcam software enables you to experiment with the following features:
●
Capturing and sharing video
●
Streaming video with instant message software
●
Taking still photos
Video
Your HP computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer without needing to connect to a
network.
VGA
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV. Your computer may have an high-definition multimedia interface (HDMI) port,
which allows you to connect a high-definition monitor or TV.
Your computer may have one or more of the following external video ports:
●
VGA
●
DisplayPort
●
Thunderbolt
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Check the device manufacturer's instructions if you have questions.
NOTE: See Getting to know your computer on page 5 for information about your computer's video ports.
The external monitor port, or VGA port, is an analog display interface that connects an external VGA display
device such as an external VGA monitor or a VGA projector to the computer.
1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.
ENWW Webcam (select models only) 37
2. Press fn+f4 to alternate the screen image between 4 display states:
●
PC screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and the external device.
●
Extend: View the screen image extended across both the computer and the external device.
●
Second screen only: View the screen image on the external device only.
Each time you press fn+f4, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of
the external device, as follows. From the Start screen, type control panel, and then select Control
Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution.
DisplayPort (select models only)
The DisplayPort connects the computer to an optional video or audio device, such as a high-definition
television, or to any compatible digital or audio component. The DisplayPort delivers higher performance
than the VGA external monitor port and improves digital connectivity.
NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable
(purchased separately).
NOTE: One DisplayPort device can be connected to the DisplayPort port on the computer. The information
displayed on the computer screen can be simultaneously displayed on the DisplayPort device.
To connect a video or audio device to the DisplayPort:
1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.
38 Chapter 5 Multimedia ENWW
2. Connect the other end of the cable to the digital display device.
3. Press fn+f4 to alternate the computer screen image between 4 display states:
●
PC screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and the external device.
●
Extend: View the screen image extended across both the computer and the external device.
●
Second screen only: View the screen image on the external device only.
Each time you press fn+f4, the display state changes.
NOTE: For best results, especially if you choose the “Extend” option, adjust the screen resolution of
the external device, as follows. From the Start screen, type control panel, and then select Control
Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution.
NOTE: To remove the device cable, press down on the connector release button to disconnect it on the
computer.
Connecting a Thunderbolt DisplayPort device
The Thunderbolt DisplayPort connects an optional high-resolution display device or a high-performance data
device. This port delivers higher performance than the VGA external monitor port and improves digital
connectivity.
NOTE: Thunderbolt is new technology. Install all the latest drivers for your Thunderbolt device before
connecting the device to the Thunderbolt DisplayPort. Thunderbolt cable and Thunderbolt device (sold
separately) must be compatible with Windows. To determine whether your device is Thunderbolt Certified for
Windows, go to
1. Connect one end of the Thunderbolt DisplayPort cable to the Thunderbolt DisplayPort on the computer.
ENWW Video 39
https://thunderbolttechnology.net/products.
2. Connect the other end of the cable to the digital display device.
3. Press fn+f4 to alternate the computer screen image between 4 display states.
●
PC screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and external device.
●
Extend: View the screen image extended across both the computer and external device.
●
Second screen only: View the screen image on the external device only.
Each time you press fn+f4 the display state changes.
NOTE: Adjust the screen resolution of the external device, especially if you choose the “Extend”
option. From the Start screen, type control panel, and then select Control Panel from the list of
applications. Select Appearance and Personalization. Under Display, select Adjust screen resolution.
Connecting wired displays using MultiStream Transport
Connecting Wired Displays with an optional hub
MultiStream Transport (MST) provides multiple display support from a single connector, the DisplayPort (DP),
on your computer.
NOTE: With an Nvidia graphics controller, you can connect up to 4 external display devices.
NOTE: With an AMD graphics controller, you can connect up to 6 external display devices.
40 Chapter 5 Multimedia ENWW
To set up multiple displays, follow these steps:
1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP
cable (purchased separately). Be sure that the hub power adapter is connected to AC power.
2. Connect your external display devices to the VGA ports, or DisplayPorts on the hub.
3. For details on how to set up multiple displays, go to the Nvidia Control Panel or from the Start screen
type screen resolution in the search box, or press fn+f4. If you don’t see one of your connected
displays, be sure that each device is connected to the correct port on the hub.
NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
displays, or Extend, which spans your computer screen across all enabled displays.
Discovering and connecting to Miracast-compatible wireless displays (select models only)
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲
Swipe from the right edge of the Start screen, tap Devices, tap Project, and then follow the on-screen
instructions.
– or –
Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices,
click Project, and then follow the on-screen instructions.
ENWW Video 41
42 Chapter 5 Multimedia ENWW
6 Power management
NOTE: A computer may have a power button or a power switch. The term power button is used throughout
this guide to mean both types of power controls.
Shutting down the computer
CAUTION: Unsaved information is lost when the computer shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off the
display and computer.
Shut down the computer under any of the following conditions:
●
When you need to replace the battery or access components inside the computer
●
When you are connecting an external hardware device that does not connect to a Universal Serial Bus
(USB) port
●
When the computer will be unused and disconnected from external power for an extended period
Although you can turn off the computer with the power button, the recommended procedure is to use the
Windows shutdown command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before
shutdown is possible by briefly pressing the power button.
1. Save your work and close all open programs.
2. From the Start screen, point to the upper-right or lower-right corner of the screen.
3. Click Settings, click the Power icon, and then click Shut down.
– or –
Right-click the Start button in the lower-left corner of the screen, select Shut down, and then select
Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:
●
Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.
●
Press and hold the power button for at least 5 seconds.
ENWW Shutting down the computer 43
●
Disconnect the computer from external power.
●
On models with a user-replaceable battery, remove the battery.
Setting power options
Using power-saving states
Sleep is enabled at the factory.
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an
external memory card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the
computer is in the Sleep state.
Initiating and exiting Sleep
With the computer on, you can initiate Sleep in any of the following ways:
●
Briefly press the power button.
●
From the Start screen, point to the upper-right or lower-right corner of the screen. When the charms list
opens, click Settings, click the Power icon, and then click Sleep.
To exit Sleep, briefly press the power button.
When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you
stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password
before the computer will return to the screen.
Enabling and exiting user-initiated Hibernation
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options:
1. From the Start screen, type power options, and then select Power Options.
2. In the left pane, click Choose what the power button does.
3. Click Change Settings that are currently unavailable.
4. In the When I press the power button area, select Hibernate.
5. Click Save changes.
To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the
screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password
before your work will return to the screen.
44 Chapter 6 Power management ENWW
Using the power meter and power settings
The power meter is located on the Windows desktop. The power meter allows you to quickly access power
settings and view the remaining battery charge.
●
To reveal the percentage of remaining battery charge and the current power plan, on the Windows
desktop, point over the power meter icon.
●
To use Power Options, or to change the power plan, click the power meter icon and select an item from
the list. From the Start screen, you can also type power options, and then select Power Options.
Different power meter icons indicate whether the computer is running on battery or external power. The icon
also reveals a message if the battery has reached a low or critical battery level.
Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these
steps:
1. From the Start screen, type power options, and then select Power Options.
2. In the left pane, click Require a password on wakeup.
3. Click Change Settings that are currently unavailable.
4. Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account password,
click Create or change your user account password, and then follow the on-screen instructions. If you
do not need to create or change a user account password, go to step 5.
5. Click Save changes.
Using battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
The computer runs on battery power whenever it is not plugged into external AC power. Computer battery
life varies, depending on power management settings, running programs, display brightness, external
devices connected to the computer, and other factors. Keeping the battery in the computer whenever the
computer is plugged into AC power charges the battery and also protects your work in case of a power
outage. If the computer contains a charged battery and is running on external AC power, the computer
automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power
loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery
life. Select computer models can switch between graphic modes to increase battery life. For more
information, see
Finding additional battery information
Hybrid Graphics (select models only) on page 51.
HP Support Assistant provides the tools and information about the battery. To access battery information,
select the HP Support Assistant app on the Start screen, and then select Battery and performance.
ENWW Setting power options 45
●
Battery Check tool to test battery performance
●
Information on calibration, power management, and proper care and storage to maximize battery life
●
Information on battery types, specifications, life cycles, and capacity
To access battery information:
▲
To access battery information, select the HP Support Assistant app on the Start screen, and then select
Battery and performance.
46 Chapter 6 Power management ENWW
Using Battery Check
HP Support Assistant provides information on the status of the battery installed in the computer.
To run Battery Check:
1. Connect the AC adapter to the computer.
NOTE: The computer must be connected to external power for Battery Check to work properly.
2. To access battery information, select the HP Support Assistant app on the Start screen, and then select
Battery and performance.
Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the
results of the examination.
Displaying the remaining battery charge
▲
Move the pointer over the power meter icon on the Windows desktop in the notification area, at the far
right of the taskbar.
Maximizing battery discharge time
Battery discharge time varies depending on features you use while on battery power. Maximum discharge
time gradually decreases as the battery storage capacity naturally degrades.
Tips for maximizing battery discharge time:
●
Lower the brightness on the display.
●
Remove the battery on the computer when it is not being used or charged, if the computer contains a
user-replaceable battery.
●
Store the user-replaceable battery in a cool, dry location.
●
Select the Power saver setting in Power Options.
Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some lowbattery alerts and system responses can be changed using Power Options. Preferences set using Power
Options do not affect lights.
From the Start screen, type power, select Settings, and then select Power Options.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
●
The battery light (select models only) indicates a low or critical battery level.
– or –
●
The power meter icon in the notification area shows a low or critical battery notification.
NOTE: For additional information about the power meter, see Using the power meter and power
settings on page 45.
ENWW Setting power options 47
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts
down and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
▲
Connect one of the following devices:
●
AC adapter
●
Optional docking or expansion device
●
Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, save your work and shut down the
computer.
Inserting or removing the battery
Inserting a battery
To insert the battery:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Insert the battery (1) into the battery bay until it is seated.
The battery release latch (2) automatically locks the battery into place.
Removing a battery
To remove the battery:
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work and shut down the computer through Windows before
removing the battery.
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Slide the battery release latch (1) to release the battery.
48 Chapter 6 Power management ENWW
3. Lift the battery (2) to remove it (3).
Conserving battery power
●
From the Start screen, type power, select Settings, and then select Power Options.
●
Select low power-use settings through Power Options.
●
Turn off wireless and LAN connections and exit modem applications when you are not using them.
●
Disconnect unused external devices that are not plugged into an external power source.
●
Stop, disable, or remove any external memory cards that you are not using.
●
Decrease screen brightness.
●
Before you leave your work, initiate Sleep, or shut down the computer.
Storing a user-replaceable battery (select models only)
CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended
periods of time.
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the userreplaceable battery and store it separately.
To prolong the charge of a stored battery, place it in a cool, dry place.
NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge
the battery before returning it to storage.
Calibrate a battery before using it if it has been stored for one month or more.
Disposing of a user-replaceable battery (select models only)
WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external
contacts; do not dispose of in fire or water.
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, from
the Start screen, type support, and then select the HP Support Assistant app. To access battery
information, select the HP Support Assistant app on the Start screen, and then select Battery and
performance.
ENWW Setting power options 49
Replacing a user-replaceable battery (select models only)
Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the
battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty,
instructions include a warranty ID. A message refers you to the HP website for more information about
ordering a replacement battery.
Using external AC power
WARNING! Do not charge the computer battery while you are onboard aircraft.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the
computer box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion device.
Connect the computer to external AC power under any of the following conditions:
●
When charging or calibrating a battery
●
When installing or modifying system software
●
When writing information to a CD, a DVD, or a BD (select models only)
●
When running Disk Defragmenter
●
When performing a backup or recovery
When you connect the computer to external AC power, the following events occur:
●
The battery begins to charge.
●
If the computer is turned on, the power meter icon in the notification area changes appearance.
When you disconnect external AC power, the following events occur:
●
The computer switches to battery power.
●
The display brightness is automatically decreased to save battery life.
Testing an AC adapter
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC
power:
●
The computer does not turn on.
●
The display does not turn on.
●
The power lights are off.
To test the AC adapter:
NOTE: The following instructions apply to computers with user-replaceable batteries.
50 Chapter 6 Power management ENWW
1. Shut down the computer.
2. Remove the battery on the computer.
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.
4. Turn on the computer.
●
If the power lights turn on, the AC adapter is working properly.
●
If the power lights remain off, the AC adapter is not functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.
Hybrid Graphics (select models only)
Select computers are equipped with the Hybrid Graphics feature feature.
NOTE: To determine whether Hybrid Graphics is installed on your computer, see your notebook graphics
processor configuration and software Help.
Hybrid Graphics offers two modes for processing graphics:
●
High Performance mode—Applications assigned to this mode run on the higher-performance graphics
processing unit (GPU) for optimal performance.
●
Power Saving mode—Applications assigned to this mode run on the lower-performance GPU to
conserve battery power.
Using Hybrid Graphics (select models only)
The Hybrid Graphics feature allows an application to run in either High Performance mode or Power Saving
mode, based on the application’s graphics-processing demands. Typically, 3D and gaming applications run on
the higher-performance GPU, and applications with lightweight graphics-processing demands run on the
lower-performance GPU. You can change the mode an application uses (High Performance or Power Saving)
through the Hybrid Graphics control panel.
NOTE: Due to hardware limitations, some applications can be run in only one of the two modes.
For more information, see your Hybrid Graphics software Help.
ENWW Setting power options 51
52 Chapter 6 Power management ENWW
7 External cards and devices
Using memory card readers (select models only)
Optional memory cards provide secure data storage and convenient data sharing. These cards are often used
with digital media–equipped cameras and PDAs as well as with other computers.
To determine the memory card formats that are supported on your computer, see
computer on page 5.
Inserting a memory card
CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a
memory card.
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
Getting to know your
You will hear a sound when the device has been detected, and a menu of options may be displayed.
Removing a memory card
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to
safely remove the memory card.
1. Save your information and close all programs associated with the memory card.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the
taskbar. Then follow the on-screen instructions.
ENWW Using memory card readers (select models only) 53
3. Press in on the card (1), and then remove it from the slot (2).
NOTE: If the card does not eject, pull the card out of the slot.
Using ExpressCards (select models only)
An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot.
ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card
International Association (PCMCIA).
Configuring an ExpressCard
Install only the software required for the card. If you are instructed by the ExpressCard manufacturer to
install device drivers:
●
Install only the device drivers for your operating system.
●
Do not install additional software, such as card services, socket services, or enablers, that are supplied
by the ExpressCard manufacturer.
54 Chapter 7 External cards and devices ENWW
Inserting an ExpressCard
CAUTION: To prevent damage to the computer and external memory cards, do not insert a PC Card into an
ExpressCard slot.
CAUTION: To reduce the risk of damage to the connectors:
Use minimal force when inserting an ExpressCard.
Do not move or transport the computer when an ExpressCard is in use.
NOTE: The following illustration may look slightly different than your device.
The ExpressCard slot may contain a protective insert. To remove the insert:
1. Press in on the insert (1) to unlock it.
2. Pull the insert out of the slot (2).
To insert an ExpressCard:
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the ExpressCard slot, and then press in on the card until it is firmly seated.
You will hear a sound when the card has been detected, and a menu of options may be displayed.
NOTE: The first time you connect an ExpressCard, a message in the notification area lets you know
that the card is recognized by the computer.
NOTE: To conserve power, stop or remove an ExpressCard when it is not in use.
ENWW Using ExpressCards (select models only) 55
Removing an ExpressCard
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to
safely remove the ExpressCard.
1. Save your information and close all programs associated with the ExpressCard.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the
taskbar, and then follow the on-screen instructions.
3. Release and remove the ExpressCard:
a. Gently press in on the ExpressCard (1) to unlock it.
b. Pull the ExpressCard out of the slot (2).
Using smart cards (select models only)
NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards.
A smart card is a credit card-sized accessory that carries a microchip containing memory and a
microprocessor. Like personal computers, smart cards have an operating system to manage input and
output, and they include security features to protect against tampering. Industry-standard smart cards are
used with the smart card reader (select models only).
A PIN is needed to gain access to the contents of the microchip. For more information about smart card
security features, access Help and Support by selecting Start > Help and Support.
56 Chapter 7 External cards and devices ENWW
Inserting a smart card
1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated.
2. Follow the on-screen instructions for logging on to the computer using the smart card PIN.
Removing a smart card
▲
Grasp the edge of the smart card, and then pull it out of the smart card reader.
Using a USB device
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device,
such as a USB keyboard, mouse, drive, printer, scanner, or hub.
Some USB devices may require additional support software, which is usually included with the device. For
more information about device-specific software, see the manufacturer's instructions. These instructions
may be provided with the software, on disc, or on the manufacturer’s website.
The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer may also
have a USB charging port that provides power to an external device. An optional docking device or USB hub
provides additional USB ports that can be used with the computer.
ENWW Using a USB device 57
Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.
▲
Connect the USB cable for the device to the USB port.
NOTE: The following illustration may look slightly different than your computer.
You will hear a sound when the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area lets you know that the
device is recognized by the computer.
Removing a USB device
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB
device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure
to safely remove the USB device.
1. To remove a USB device, save your information and close all programs associated with the device.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the
taskbar, and then follow the on-screen instructions.
3. Remove the device.
Using optional external devices
NOTE: For more information about required software and drivers, or to learn which computer port to use,
see the manufacturer's instructions.
To connect an external device to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that
the device is turned off and the AC power cord is unplugged.
58 Chapter 7 External cards and devices ENWW
1. Connect the device to the computer.
2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.
3. Turn on the device.
To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer.
To disconnect a powered external device, turn off the device, disconnect it from the computer, and then
unplug the AC power cord.
Using optional external drives
Removable external drives expand your options for storing and accessing information. A USB drive can be
added by connecting the drive to a USB port to the computer.
NOTE: HP external USB optical drives should be connected to the powered USB port to the computer.
USB drives include the following types:
●
1.44-megabyte diskette drive
●
Hard drive module
●
External optical drive (CD, DVD, and Blu-ray)
●
MultiBay device
ENWW Using optional external devices 59
60 Chapter 7 External cards and devices ENWW
8Drives
Handling drives
CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following
cautions before handling drives. Additional cautions are included with the procedures to which they apply.
Observe these precautions:
●
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the
screen to clear, or properly disconnect the external hard drive.
●
Before handling a drive, discharge static electricity by touching a grounded surface.
●
Do not touch the connector pins on a removable drive or on the computer.
●
Handle a drive carefully; do not drop a drive or place items on it.
●
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer
is off, in the Sleep state, turn the computer on, and then shut it down through the operating system.
●
Do not use excessive force when inserting a drive into a drive bay.
●
Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write
process is sensitive to vibration.
●
Avoid exposing a drive to temperature or humidity extremes.
●
Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.
●
Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or
storing a drive.
●
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “FRAGILE.”
●
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walkthrough devices and security wands. Airport conveyer belts and similar security devices that check
carry-on baggage use X-rays instead of magnetism and do not damage drives.
Using hard drives
CAUTION: To prevent information loss or an unresponsive system:
Save your work and shut down the computer before adding or replacing a memory module or hard drive.
ENWW Handling drives 61
If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then
shut down the computer through the operating system.
Removing or replacing the service door
Removing the service door
Remove the service door to access the memory module slot, hard drive, and other components.
1. Remove the battery (see
2. With the battery bay toward you, slide the service door release latch (1) to the left, remove the screw (if
the optional screw is being used) (2), and then slide the release latch again (3) to release the service
door.
NOTE: If you not want to use the optional screw, you can store it inside the service door.
3. Slide the service door toward the front of the computer (4), and then lift (5) to remove the service door.
Removing a battery on page 48).
Replacing the service door
Replace the service door after accessing the memory module slot, hard drive, regulatory label, and other
components.
1. Tilt down the service door to align the front edge of the service door near the front edge of the
computer (1).
2. Insert the alignment tabs (2) on the rear edge of the service door with the notches on the computer.
3. Slide the service door toward the battery bay until the service door snaps into place.
62 Chapter 8 Drives ENWW
4. With the battery bay toward you, slide the service door release latch to the left (3), and if you choose to,
insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the
right to lock the service door (5).
NOTE: If you do not want to use the optional screw, it is stored inside the service door.
5. Insert the battery (see Inserting a battery on page 48).
Replacing or upgrading the hard drive
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard
drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then
shut down the computer through the operating system.
Removing the hard drive
To remove a hard drive:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Turn the computer upside down on a flat surface.
4. Remove the battery (see
5. Remove the service door (see
Removing a battery on page 48).
Removing the service door on page 62).
ENWW Using hard drives 63
6. Loosen the 3 hard drive screws (1). Open the hard drive latch (2), and then remove the cover (3).
7. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay.
Installing a hard drive
NOTE: Your computer may look slightly different from the illustration in this section.
To install the hard drive:
1. Insert the hard drive into the hard drive bay at an angle (1), and then lay the hard drive flat in the hard
drive bay.
2. Close the hard drive latch (2) to engage the hard drive with the connector.
3. Tighten the hard drive screws (3).
64 Chapter 8 Drives ENWW
4. Replace the service door (see Replacing the service door on page 62).
5. Insert the battery (see
6. Connect AC power and external devices to the computer.
7. Turn on the computer.
Inserting a battery on page 48).
Improving hard drive performance
Using Disk Defragmenter
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the
fragmented files and folders on the hard drive so that the system can run more efficiently.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and
the number of fragmented files, Disk Defragmenter may take more than an hour to complete. You may want
to set it to run during the night or at another time when you do not need access to your computer.
HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run
on a monthly schedule, but you can defragment your computer manually at any time.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. From the Start screen, type disk.
3. Click Optimize.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant,
from the Start screen, select the HP Support Assistant app.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space
and help the computer to run more efficiently.
To run Disk Cleanup:
1. From the Start screen, type disk, and then select Uninstall apps to free up disk space.
2. Follow the on-screen instructions.
Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
●
You drop the computer.
●
You move the computer with the display closed while the computer is running on battery power.
ENWW Using hard drives 65
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary.
NOTE: A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D
DriveGuard. A hard drive installed in an optional docking devices or connected to a USB port is not protected
by HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that a drive in the primary hard drive bay and/or
the drive in a secondary hard drive bay (select models only) is parked. To determine whether a drive is
currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at
the far right of the taskbar, or in the Mobility Center.
Using RAID (select models only)
Redundant Arrays of Independent Disks (RAID) technology allows a computer to use two or more hard disks
at the same time. RAID treats multiple drives as one contiguous drive, either through hardware or software
settings. If multiple disks are set up to work together in this fashion, they are referred to as a RAID array. For
more information, see the HP website. To access the latest user guides, contact support. For U.S. support, go
http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/
to
wwcontact_us.html.
66 Chapter 8 Drives ENWW
9Security
Protecting the computer
Standard security features provided by the Windows operating system and the non-Windows Computer
Setup utility (BIOS) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove all
password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery
service available in select regions. If the computer is stolen, Computrace can track the computer if the
unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in
order to use Computrace. For information about ordering the Computrace software, go to
http://www.hp.com.
Computer risk Security feature
Unauthorized use of the computer HP Client Security, in combination with a password, smart card,
contactless card, registered fingerprints, or other authentication
credential
Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in
Computer Setup*
Unauthorized startup from an optional external optical drive
(select models only), optional external hard drive (select models
only), or internal network adapter
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data
Unauthorized access to Computer Setup settings and other
system identification information
Unauthorized removal of the computer Security cable slot (used with an optional security cable)
*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in
Computer Setup.
Boot options feature in Computer Setup*
●
HP Drive Encryption software
●
Windows Defender
BIOS administrator password in Computer Setup*
ENWW Protecting the computer 67
Using passwords
A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer.
●
BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system
BIOS.
●
Automatic DriveLock passwords are enabled in Computer Setup.
●
Windows passwords are set only in the Windows operating system.
●
If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in
Computer Setup, you can use HP SpareKey to access the utility.
●
If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.
You can use the same password for a Computer Setup feature and for a Windows security feature. You can
also use the same password for more than one Computer Setup feature.
Use the following tips for creating and saving passwords:
●
When creating passwords, follow requirements set by the program.
●
Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
●
Use HP Client Security's Password Manager to store your user names and passwords for all of your
websites and applications. You can securely read them in the future if they cannot be remembered.
●
Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows
Password Function
Administrator password* Protects access to a Windows administrator-level account.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password from the Start screen, access HP
Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
NOTE: Setting the Windows Administrator password does not
set the BIOS Administrator password.
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Setting passwords in Computer Setup
Password Function
BIOS administrator password* Protects access to Computer Setup.
DriveLock master password* Protects access to the internal hard drive that is protected by
DriveLock user password* Protects access to the internal hard drive that is protected by
*For details about each of these passwords, see the following topics.
NOTE: If features have been enabled to prevent removing the
BIOS administrator password, you may not be able to remove it
until those features have been disabled.
DriveLock. It is also used to remove DriveLock protection. This
password is set under DriveLock Passwords during the enable
process.
NOTE: A BIOS Administrator password must be set before you
can set a DriveLock password.
DriveLock, and is set under DriveLock Passwords during the
enable process.
NOTE: A BIOS Administrator password must be set before you
can set a DriveLock password.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and
then press enter.
4. When prompted, type a password.
5. When prompted, type the new password again to confirm.
6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen
instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
ENWW Using passwords 69
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.
4. When prompted, type your current password.
5. When prompted, type your new password again to confirm.
6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Deleting a BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the field empty, and then press enter.
6. Read the warning. To continue, select YES.
7. When prompted to type your new password again, leave the field empty, and then press enter.
8. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator
password, you must restart the computer and try again.
Managing a Computer Setup DriveLock password
CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the
DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password
must be entered to access the drive. The drive must be inserted into the computer or an advanced port
replicator in order for it to be accessed by the DriveLock passwords.
NOTE: A BIOS Administrator password must be set before you can access the DriveLock features.
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To apply DriveLock protection to an internal hard drive, a user password and a master password must be set
in Computer Setup. Note the following considerations about using DriveLock protection:
●
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering
either the user password or the master password.
●
The owner of the user password should be the day-to-day user of the protected hard drive. The owner
of the master password may be either a system administrator or the day-to-day user.
●
The user password and the master password can be identical.
●
You can delete a user password or master password only by removing DriveLock protection from the
drive. DriveLock protection can be removed from the drive only with the master password.
Setting a DriveLock password
To set a DriveLock password in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is
displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then
press enter.
4. Click Set DriveLock Password (global).
5. Enter the BIOS Administrator password, and then press enter.
6. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then press
enter.
7. Read the warning. To continue, select YES.
8. When prompted, type a master password, and then press enter.
9. When prompted, type the master password again to confirm, and then press enter.
10. When prompted, type a user password, and then press enter.
11. When prompted, type the user password again to confirm, and then press enter.
12. To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation
field, and then press enter.
NOTE: The DriveLock confirmation is case sensitive.
13. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
ENWW Using passwords 71
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your user or master password (using the same kind of keys you
used to set the password), and then press enter.
After 2 incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is
displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then
press enter.
4. Enter the BIOS Administrator password, and then press enter.
5. Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter.
6. Use the arrow keys to select an internal hard drive, and then press enter.
7. Use a pointing device or the arrow keys to select Change Password.
8. When prompted, type your current password, and then press enter.
9. When prompted, type a new password, and then press enter.
10. When prompted, type the new password again to confirm, and then press enter.
11. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Removing DriveLock protection
To remove DriveLock protection in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is
displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then
press enter.
4. Enter the BIOS Administrator password, and then press enter.
5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter.
72 Chapter 9 Security ENWW
6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
7. Use a pointing device or the arrow keys to select Disable protection.
8. Type your master password, and then press enter.
9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen
instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Using Computer Setup Automatic DriveLock
In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic
DriveLock password is enabled, a random user password and a DriveLock master password will be created for
you. When any user passes the password credential, the same random user and DriveLock master password
will be used to unlock the drive.
NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.
Entering an Automatic DriveLock password
To enable an Automatic DriveLock password in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,
and then press enter.
4. Enter the BIOS Administrator password, and then press enter.
5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
6. Read the warning. To continue, select YES.
7. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen
instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Removing Automatic DriveLock protection
To remove DriveLock protection in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
ENWW Using passwords 73
3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,
and then press enter.
4. Enter the BIOS Administrator password, and then press enter.
5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
6. Use a pointing device or the arrow keys to select Disable protection.
7. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Using antivirus software
When you use the computer to access email, a network, or the Internet, you potentially expose it to computer
viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function
abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an
antivirus program in order to fully protect your computer.
For more information about computer viruses, access HP Support Assistant. To access HP Support Assistant,
from the Start screen, select the HP Support Assistant app.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.
There are two types of firewalls to consider:
●
Host-based firewalls—Software that protects only the computer it is installed on.
●
Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared
with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or
file sharing on a network, or block authorized email attachments. To temporarily resolve the problem,
disable the firewall, perform the task that you want to perform, and then reenable the firewall. To
permanently resolve the problem, reconfigure the firewall.
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Installing critical security updates
CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security
breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.
You can choose whether updates are installed automatically. To change the settings, from the Start screen,
type c, and then select Control Panel. Select System and Security, select Windows Update, select Change
settings, and then follow the on-screen instructions.
Using HP Client Security (select models only)
HP Client Security software is preinstalled on computer models. This software can be accessed through the
HP Client Security tile on the Start screen, the HP Client Security icon in the notification area at the far right of
the taskbar, or Windows Control Panel. It provides security features that help protect against unauthorized
access to the computer, networks, and critical data. For more information, see the HP Client Security
software Help.
Installing an optional security cable
NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being
mishandled or stolen.
NOTE: The security cable slot on your computer may look slightly different from the illustration in this
section. See
computer.
Getting to know your computer on page 5 for the location of the security cable slot on your
1. Loop the security cable around a secured object.
2. Insert the key (1) into the cable lock (2).
3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with
the key.
Using the fingerprint reader (select models only)
Integrated fingerprint readers are available on select computer models. In order to use the fingerprint
reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client
Security software Help.
ENWW Installing critical security updates 75
After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager
to store and fill in your user names and passwords in supported websites and applications.
Locating the fingerprint reader
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your
computer:
●
Near the bottom of the TouchPad
●
On the right side of the keyboard
●
On the upper-right side of the display
●
On the left side of the display
Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations
require that you swipe your finger perpendicular to the metallic sensor. See
fingerprint reader (select models only) on page 12 for the location of the finger print reader on your
computer.
Buttons, speakers, and
76 Chapter 9 Security ENWW
10 Maintenance
Adding or replacing memory modules
The computer has one memory module compartment. The capacity of the computer can be upgraded by
adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory
module in the primary memory module slot.
NOTE: Before adding or replacing a memory module, be sure the computer has the most recent BIOS
version, and update the BIOS if needed. See
CAUTION: Failure to update the computer to the latest BIOS prior to installing or replacing a memory
module may result in various system problems.
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and
remove all batteries before installing a memory module.
Updating the BIOS on page 89.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any
procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory module
while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power
button. Then shut down the computer through the operating system.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that both
memory modules are identical.
NOTE: The primary memory is located in the bottom memory slot and the expansion memory is located in
the top memory slot.
To add or replace a memory module:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Remove the battery (see Removing a battery on page 48).
4. Remove the service door (see
Removing the service door on page 62).
5. If you are replacing a memory module, remove the existing memory module:
ENWW Adding or replacing memory modules 77
a. Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the
memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
6. Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
a. Align the notched edge (1) of the memory module with the tab in the memory module slot.
b. With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module (2) into the memory module slot until it is seated.
78 Chapter 10 Maintenance ENWW
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of
the memory module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory
module.
7. Replace the service door (see Replacing the service door on page 62).
8. Insert the battery (see
9. Connect AC power and external devices to the computer.
10. Turn on the computer.
Inserting a battery on page 48).
Cleaning your computer
Use the following products to safely clean your computer:
●
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands).
●
Alcohol-free glass-cleaning fluid
●
Water with mild soap solution
●
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●
Static-free cloth wipes
ENWW Cleaning your computer 79
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure
that a cleaning product is safe for your computer, check the product contents to be sure that ingredients such
as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is turned on.
Turn off the computer.
Disconnect AC power.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display (All-in-Ones or Notebooks)
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
the display is dry before closing the display.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the TouchPad, keyboard, or mouse
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
●
To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with
one of the cleaning solutions listed previously or use an acceptable disposable wipe.
●
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to
http://www.hp.com/support to download the latest versions. You can also register to receive automatic
update notifications when they become available.
80 Chapter 10 Maintenance ENWW
Using SoftPaq Download Manager
HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP
business computers without requiring the SoftPaq number. Using this tool, you can easily search for
SoftPaqs, and then download and unpack them.
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database
file containing computer model and SoftPaq information. SoftPaq Download Manager allows you to specify
one or more computer models to determine which SoftPaqs are available for download.
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are
found, they are downloaded and applied automatically.
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download
SoftPaqs, you must first download and install the program. Go to
the instructions to download and install SoftPaq Download Manager.
To download SoftPaqs:
▲
From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq Download
Manager. Follow the instructions to download SoftPaqs.
NOTE: If prompted by User Account Control, click Yes.
http://www.hp.com/go/sdm, and follow
ENWW Using SoftPaq Download Manager 81
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11 Backup and recovery
To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair
media and your initial backup immediately after initial system setup. As you add new software and data files,
you should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see
media (purchased separately) on page 85.
Using Windows operating system
ENWW Backing up your information 83
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on restoring files
and folders.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see
media (purchased separately) on page 85.
Using Windows operating system
3. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see
separately) on page 85.
Using Windows operating system media (purchased
84 Chapter 11 Backup and recovery ENWW
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the installation is completed:
1. Eject the Windows operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
ENWW Performing a system recovery 85
Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove
personal information before you give away or recycle your computer. For more information on these
features, see Windows Help and Support.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
1. From the Start screen, type HP Software Setup.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.
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12 Computer Setup (BIOS), MultiBoot, and HP
PC Hardware Diagnostics (UEFI)
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
ENWW Using Computer Setup 87
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
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Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
ENWW Using Computer Setup 89
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot
order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
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