Hewlett Packard J7Z12A User Manual
HP PageWide Enterprise Color MFP 780
HP PageWide Enterprise Color Flow MFP 785
User Guide
Copyright and License
Trademark Credits
© Copyright 2018 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 2, 3/2018
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
For more information: .............................................................................................................................................................. 1
Caution icons ............................................................................................................................................................................. 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer front view—780dn, 780dns,785f models ..................................................................... 3
Printer front view—785zs, 785z+ models ................................................................................. 4
Printer back view and interface ports ............................................................................................................... 5
Printer back view and interface ports—780dn, 780dns,785f models .................................. 5
Printer back view and interface ports—785zs, 785z+ models ............................................... 6
Control-panel view ............................................................................................................................................... 7
How to use the touchscreen control panel ............................................................................... 10
Printer specications ............................................................................................................................................................. 11
Technical specications .................................................................................................................................... 11
Supported operating systems ......................................................................................................................... 14
Mobile printing solutions .................................................................................................................................. 17
Printer dimensions ............................................................................................................................................ 17
Power consumption, electrical specications, and acoustic emissions .................................................... 19
Operating environment range ......................................................................................................................... 19
Printer hardware setup and software installation ............................................................................................................ 20
2 Paper trays .............................................................................................................................................................................................. 21
For more information: ........................................................................................................................................................... 21
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 22
Introduction ........................................................................................................................................................ 22
Tray 1 paper orientation ................................................................................................................................... 23
Use alternative letterhead mode .................................................................................................................... 28
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 28
Load paper to Tray 2 ............................................................................................................................................................. 29
Introduction ........................................................................................................................................................ 29
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 31
Use alternative letterhead mode .................................................................................................................... 35
ENWW iii
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 35
Load the 4,000-sheet high-capacity input (HCI) tray ....................................................................................................... 36
Introduction ........................................................................................................................................................ 36
HCI paper orientation ........................................................................................................................................ 38
Use alternative letterhead mode .................................................................................................................... 39
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 40
Load and print envelopes ..................................................................................................................................................... 41
Introduction ........................................................................................................................................................ 41
Print envelopes .................................................................................................................................................. 41
Envelope orientation ......................................................................................................................................... 41
Load and print labels ............................................................................................................................................................. 43
Introduction ........................................................................................................................................................ 43
Manually feed labels ......................................................................................................................................... 43
Label orientation ............................................................................................................................................... 44
Congure inner nisher stapling (785zs model only) ...................................................................................................... 45
Congure the default staple location ............................................................................................................. 45
Congure the operation mode ........................................................................................................................ 46
3 Supplies, accessories, and parts .......................................................................................................................................................... 47
For more information: ........................................................................................................................................................... 47
Order supplies, accessories, and parts ............................................................................................................................... 48
Ordering .............................................................................................................................................................. 48
Supplies and accessories ................................................................................................................................. 48
Maintenance/long-life consumables (LLC) .................................................................................................... 49
Customer self-repair parts ............................................................................................................................... 49
Replace the cartridges ........................................................................................................................................................... 52
Introduction ........................................................................................................................................................ 52
Cartridge information ....................................................................................................................................... 52
Remove and replace the cartridges ................................................................................................................ 53
Replace the service uid container ..................................................................................................................................... 56
Introduction ........................................................................................................................................................ 56
Remove and replace the service uid container ........................................................................................... 56
Replace the staple cartridge in the inner nisher (780dns, 785zs models only) ........................................................ 60
Replace the staple cartridge in the oor standing nisher (785z+ model only) ......................................................... 62
4 Print .......................................................................................................................................................................................................... 65
For more information: ........................................................................................................................................................... 65
Print tasks (Windows) ............................................................................................................................................................ 66
How to print (Windows) .................................................................................................................................... 66
Automatically print on both sides (Windows) ............................................................................................... 66
Manually print on both sides (Windows) ........................................................................................................ 67
iv ENWW
Print multiple pages per sheet (Windows) .................................................................................................... 67
Select the paper type (Windows) .................................................................................................................... 68
Additional print tasks ........................................................................................................................................ 69
Print tasks (macOS) ............................................................................................................................................................... 70
How to print (macOS) ........................................................................................................................................ 70
Automatically print on both sides (macOS) ................................................................................................... 70
Manually print on both sides (macOS) ........................................................................................................... 70
Print multiple pages per sheet (macOS) ........................................................................................................ 71
Select the paper type (macOS) ........................................................................................................................ 71
Additional print tasks ........................................................................................................................................ 71
Store print jobs on the printer to print later or print privately ........................................................................................ 72
Introduction ........................................................................................................................................................ 72
Create a stored job (Windows) ......................................................................................................................... 72
Print a stored job ............................................................................................................................................... 74
Delete a stored job ............................................................................................................................................ 74
Delete a job that is stored on the printer .................................................................................. 74
Change the job storage limit ....................................................................................................... 74
Information sent to printer for Job Accounting purposes ........................................................................... 75
Mobile printing ........................................................................................................................................................................ 76
Introduction ........................................................................................................................................................ 76
Wi-Fi Direct and NFC Connect and Print ......................................................................................................... 76
HP ePrint via email ............................................................................................................................................ 77
HP ePrint software ............................................................................................................................................ 78
AirPrint ................................................................................................................................................................. 78
Android embedded printing ............................................................................................................................. 78
Print from the USB port ........................................................................................................................................................ 80
Introduction ........................................................................................................................................................ 80
Enable the USB port for printing ..................................................................................................................... 80
Print USB documents ........................................................................................................................................ 81
5 Copy .......................................................................................................................................................................................................... 83
For more information: ........................................................................................................................................................... 83
Make a copy ............................................................................................................................................................................. 84
Copy on both sides (duplex) ................................................................................................................................................. 86
Additional copy tasks ............................................................................................................................................................. 88
6 Scan .......................................................................................................................................................................................................... 89
For more information: ........................................................................................................................................................... 89
Set up Scan to Email .............................................................................................................................................................. 90
Introduction ........................................................................................................................................................ 90
Before you begin ................................................................................................................................................ 90
ENWW v
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 90
Step two: Congure the Network Identication settings ............................................................................ 91
Step three: Congure the Scan to Email feature .......................................................................................... 92
Method one: Basic conguration using the Email Setup Wizard ........................................... 92
Method two: Advanced conguration using the Email Setup ................................................ 96
Step four: Congure the Quick Sets (optional) ........................................................................................... 100
Step ve: Set up Scan to Email to use Oice 365 Outlook (optional) ..................................................... 101
Introduction ................................................................................................................................. 101
Congure the outgoing email server (SMTP) to send an email from an Oice 365
Outlook account .......................................................................................................................... 101
Set up Scan to Network Folder .......................................................................................................................................... 103
Introduction ...................................................................................................................................................... 103
Before you begin ............................................................................................................................................. 103
Step one: Access the HP Embedded Web Server ....................................................................................... 103
Step two: Set up Scan to Network Folder .................................................................................................... 104
Method one: Use the Scan to Network Folder Wizard .......................................................... 104
Method two: Use Scan to Network Folder Setup ................................................................... 105
Step one: Begin the conguration ....................................................................... 105
Step two: Congure the Scan to Network Folder settings .............................. 105
Step three: Complete the conguration ............................................................. 113
Set up Scan to USB Drive .................................................................................................................................................... 114
Introduction ...................................................................................................................................................... 114
Step one: Access the HP Embedded Web Server ....................................................................................... 114
Step two: Enable Scan to USB Drive ............................................................................................................. 115
Step three: Congure the Quick Sets (optional) ......................................................................................... 115
Default scan settings for Scan to USB Drive setup .................................................................................... 116
Default le settings for Scan to USB Drive setup ....................................................................................... 116
Set up Scan to SharePoint® (Flow models only) ............................................................................................................. 118
Introduction ...................................................................................................................................................... 118
Before you begin ............................................................................................................................................. 118
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 118
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set ............................. 119
Quick set scan settings and options for Scan to SharePoint® ................................................................. 120
Scan to email ........................................................................................................................................................................ 123
Introduction ...................................................................................................................................................... 123
Scan to email ................................................................................................................................................... 123
Scan to network folder ....................................................................................................................................................... 126
Introduction ...................................................................................................................................................... 126
Scan to network folder ................................................................................................................................... 126
Scan to USB drive ................................................................................................................................................................. 128
Introduction ...................................................................................................................................................... 128
vi ENWW
Scan to USB drive ............................................................................................................................................ 128
Scan to SharePoint .............................................................................................................................................................. 130
Introduction ...................................................................................................................................................... 130
Scan to SharePoint .......................................................................................................................................... 130
Scan to job storage .............................................................................................................................................................. 132
Introduction ...................................................................................................................................................... 132
Scan to job storage on the printer ................................................................................................................ 132
Print from job storage on the printer ........................................................................................................... 134
HP JetAdvantage business solutions ................................................................................................................................ 135
Additional scan tasks .......................................................................................................................................................... 136
7 Fax .......................................................................................................................................................................................................... 137
For more information: ......................................................................................................................................................... 137
Set up fax .............................................................................................................................................................................. 138
Introduction ...................................................................................................................................................... 138
Set up fax by using the printer control panel ............................................................................................. 138
Change fax congurations ................................................................................................................................................. 139
Fax dialing settings ......................................................................................................................................... 139
General fax send settings .............................................................................................................................. 140
Fax receive settings ........................................................................................................................................ 140
Send a fax ............................................................................................................................................................................. 142
Additional fax tasks ............................................................................................................................................................. 144
8 Manage the printer .............................................................................................................................................................................. 145
For more information: ......................................................................................................................................................... 145
Advanced conguration with the HP Embedded Web Server (EWS) ........................................................................... 146
Introduction ...................................................................................................................................................... 146
How to access the HP Embedded Web Server (EWS) ................................................................................ 146
HP Embedded Web Server features ............................................................................................................. 147
Information tab ........................................................................................................................... 147
General tab .................................................................................................................................. 148
Copy/Print tab ............................................................................................................................. 149
Scan/Digital Send tab ................................................................................................................ 150
Fax tab .......................................................................................................................................... 151
Troubleshooting tab ................................................................................................................... 151
Security tab ................................................................................................................................. 152
HP Web Services tab .................................................................................................................. 152
Networking tab ........................................................................................................................... 152
Other Links list ............................................................................................................................ 154
Create a Quick Set ................................................................................................................................................................ 155
Introduction ...................................................................................................................................................... 155
ENWW vii
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 155
Step two: Add and manage Quick Sets ........................................................................................................ 156
Add a Quick Set ........................................................................................................................... 156
Edit a Quick Set ........................................................................................................................... 157
Copy a Quick Set ......................................................................................................................... 157
Remove a Quick Set ................................................................................................................... 158
Quick Set settings and options ................................................................................................. 158
Example Quick Sets .................................................................................................................... 163
Congure IP network settings ........................................................................................................................................... 165
Printer sharing disclaimer .............................................................................................................................. 165
View or change network settings ................................................................................................................. 165
Rename the printer on a network ................................................................................................................ 165
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 166
Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 166
Link speed and duplex settings .................................................................................................................... 167
Printer security features ..................................................................................................................................................... 168
Introduction ...................................................................................................................................................... 168
Security statements ....................................................................................................................................... 168
Assign an administrator password ............................................................................................................... 168
IP Security ......................................................................................................................................................... 169
Lock the formatter .......................................................................................................................................... 169
Encryption support: HP High Performance Secure Hard Disks ................................................................ 169
Energy-conservation settings ........................................................................................................................................... 170
Introduction ...................................................................................................................................................... 170
Set the sleep timer and congure the printer to use 2 watts or less of power .................................... 170
Set the sleep schedule ................................................................................................................................... 170
HP Web Jetadmin ................................................................................................................................................................. 171
Software and rmware updates ........................................................................................................................................ 171
9 Solve problems ..................................................................................................................................................................................... 173
For more information: ......................................................................................................................................................... 173
Customer support ................................................................................................................................................................ 174
Control panel help system ................................................................................................................................................. 175
Restore factory settings ..................................................................................................................................................... 176
Introduction ...................................................................................................................................................... 176
Method one: Restore factory settings from the printer control panel ................................................... 176
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 176
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 177
Change the “Very Low” settings ................................................................................................................... 177
For printers with fax capability ................................................................................................. 177
viii ENWW
Order supplies .................................................................................................................................................. 178
Printer does not pick up paper or misfeeds .................................................................................................................... 179
Introduction ...................................................................................................................................................... 179
The printer does not pick up paper .............................................................................................................. 179
The printer picks up multiple sheets of paper ............................................................................................ 181
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 185
Clear paper jams .................................................................................................................................................................. 186
Introduction ...................................................................................................................................................... 186
Paper jam locations ........................................................................................................................................ 187
Auto-navigation for clearing paper jams ..................................................................................................... 188
Experiencing frequent or recurring paper jams? ....................................................................................... 188
Clear paper jams in the document feeder – 31.13.yz ............................................................................... 189
Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1 ............................... 191
Clear paper jams in Tray 2 - 15.A2.yz; 15.D2.52; 15.D2.82; 15.D2.A2; 15.D2.D2 ............................... 194
Clear paper jams in Tray 3 - 15.A3.yz; 15.12.A3; 15.12.D3 ..................................................................... 196
Clear paper jams in the output bin - 15.E1.yz; 15.C1.Az .......................................................................... 200
Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z ....................... 202
Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz;
15.38.yz; 15.48.yz .......................................................................................................................................... 204
Clear paper jams in the 4,000 sheet HCI - 15.A7.yz; 15.A8.yz; 15.37.yz; 15.38.yz; 15.48.yz ........... 206
Clear paper jams in the inner nisher (785zs model only) - 15.51.yz; 15.62.yz; 15.63.yz;
15.67.yz ............................................................................................................................................................ 211
Clear staple jams (785zs model only) - 15.63.yz ...................................................................................... 213
Clear paper jams in the oor standing nisher rear door (785z+ model only) ..................................... 215
Clear paper jams in the oor standing nisher front door (785z+ model only) ................................... 217
Clear staple jams in the oor standing nisher (785z+ model only) ...................................................... 218
Improve print quality ........................................................................................................................................................... 222
Introduction ...................................................................................................................................................... 222
Check the cartridge status ............................................................................................................................. 222
Update the printer rmware .......................................................................................................................... 223
Change the print quality setting ................................................................................................................... 223
Print from a dierent software program .................................................................................................... 223
Check paper and quality settings ................................................................................................................. 223
Check grayscale and black settings ............................................................................................................. 224
Adjust color settings (Windows) ................................................................................................................... 224
Check paper and the printing environment ................................................................................................ 225
Step one: Use paper that meets HP specications ............................................................... 225
Step two: Check the environment ............................................................................................ 225
Visually inspect the cartridge ........................................................................................................................ 226
Clean the printer .............................................................................................................................................. 227
Print and interpret the Print Quality Report ........................................................................... 227
ENWW ix
Clean the printhead .................................................................................................................... 227
Clean the rollers .......................................................................................................................... 228
Try a dierent print driver .............................................................................................................................. 228
Improve copy image quality ............................................................................................................................................... 230
Check the scanner glass for dirt and smudges .......................................................................................... 230
Calibrate the scanner ...................................................................................................................................... 231
Check the paper settings ............................................................................................................................... 232
Check the paper selection options ........................................................................................... 232
Check the image-adjustment settings ........................................................................................................ 232
Optimize copy quality for text or pictures ................................................................................................... 233
Edge-to-edge copying .................................................................................................................................... 233
Improve scan image quality ............................................................................................................................................... 234
Check the scanner glass for dirt and smudges .......................................................................................... 234
Check the resolution settings ....................................................................................................................... 235
Check the image-adjustment settings ........................................................................................................ 236
Optimize scan quality for text or pictures ................................................................................................... 236
Check the output-quality settings ................................................................................................................ 237
Clean the pickup rollers and separation pad in the document feeder .................................................... 237
Improve fax image quality .................................................................................................................................................. 240
Check the scanner glass for dirt and smudges .......................................................................................... 240
Check the send-fax resolution settings ....................................................................................................... 241
Check the image-adjustment settings ........................................................................................................ 242
Optimize fax quality for text or pictures ...................................................................................................... 242
Check the error-correction settings ............................................................................................................. 242
Check the t-to-page setting ........................................................................................................................ 243
Clean the pickup rollers and separation pad in the document feeder .................................................... 243
Send to a dierent fax machine .................................................................................................................... 245
Check the sender's fax machine ................................................................................................................... 245
Solve wired network problems .......................................................................................................................................... 246
Introduction ...................................................................................................................................................... 246
Poor physical connection ............................................................................................................................... 246
The computer is unable to communicate with the printer ....................................................................... 246
The printer is using incorrect link and duplex settings for the network ................................................. 247
New software programs might be causing compatibility problems ....................................................... 247
The computer or workstation might be set up incorrectly ....................................................................... 247
The printer is disabled, or other network settings are incorrect ............................................................. 247
Solve wireless network problems ..................................................................................................................................... 248
Introduction ...................................................................................................................................................... 248
Wireless connectivity checklist ...................................................................................................................... 248
The printer does not print after the wireless conguration completes ................................................. 249
The printer does not print, and the computer has a third-party rewall installed ............................... 249
x ENWW
The wireless connection does not work after moving the wireless router or printer .......................... 249
Cannot connect more computers to the wireless printer ......................................................................... 250
The wireless printer loses communication when connected to a VPN ................................................... 250
The network does not appear in the wireless networks list .................................................................... 250
The wireless network is not functioning ..................................................................................................... 250
Reduce interference on a wireless network ................................................................................................ 251
Solve fax problems .............................................................................................................................................................. 252
Checklist for solving fax problems ............................................................................................................... 252
What type of phone line are you using? ................................................................................. 252
Are you using a surge-protection device? .............................................................................. 252
Are you using a phone company voice-messaging service or an answering machine? . 252
Does your phone line have a call-waiting feature? ............................................................... 253
Check fax accessory status ....................................................................................................... 253
General fax problems ..................................................................................................................................... 254
The fax failed to send ................................................................................................................ 254
An Out of Memory status message displays on the printer control panel ........................ 254
Print quality of a photo is poor or prints as a gray box ........................................................ 254
You touched the Stop button to cancel a fax, but the fax was still sent ............................ 254
No fax address book button displays ...................................................................................... 254
Not able to locate the Fax settings in HP Web Jetadmin ...................................................... 254
The header is appended to the top of the page when the overlay option is enabled ..... 254
A mix of names and numbers is in the recipients box .......................................................... 254
A one-page fax prints as two pages ........................................................................................ 254
A document stops in the document feeder in the middle of faxing ................................... 255
The volume for sounds coming from the fax accessory is too high or too low ............... 255
Index ........................................................................................................................................................................................................... 257
ENWW xi
xii ENWW
1 Printer overview
For more information:
●
Caution icons
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/PageWide.
For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW For more information: 1
Caution icons
CAUTION: Sharp edge in close proximity.
CAUTION: Keep body parts away from moving parts.
CAUTION: Hot surface.
CAUTION: Electrical shock.
2 Chapter 1 Printer overview ENWW
Printer views
2
3 5 6 7 8 9 10
1
16 15
1314 12
17
18
4
11
●
Printer front view
●
Printer back view and interface ports
●
Control-panel view
Printer front view
Printer front view—780dn, 780dns,785f models
1 Left door
2 Easy-access USB printing port
3 Scanner assembly
4 Hardware integration pocket (for connecting accessories and third-party devices)
5 Control panel with color touchscreen display (tilts up for easier viewing)
6 Keyboard (785f model only. Push the keyboard in until it clicks, and then pull the keyboard out to use it.)
CAUTION: Close the keyboard when it is not in use.
7 Document-feeder cover (access for clearing jams)
8 Document-feeder input tray
9 Document-feeder output bin and output bin stop
10 Document-feeder output extensions
11 Output bin and output bin stop
12 Right door (access for clearing jams)
13 Duplexer
14 Serial number and product number label
ENWW Printer views 3
15 On/O button
1
3
4
7
2
6
5 8 9 10 11
12
13
14
17 1619 18
21
15
20
16 Tray 2
17 Front door (access to the cartridges)
18 Service uid container
Printer front view—785zs, 785z+ models
1 Left door
2 Easy-access USB printing port
3 Scanner assembly
4 Hardware integration pocket (for connecting accessories and third-party devices)
5 Control panel with color touchscreen display (tilts up for easier viewing)
6 Keyboard. Push the keyboard in until it clicks, and then pull the keyboard out to use it.
CAUTION: Close the keyboard when it is not in use.
7 Output bin and output bin stop
8 Document-feeder cover (access for clearing jams)
9 Document-feeder input tray
10 Document-feeder output bin and output bin stop
11 Document-feeder output extensions
12 Floor-standing nisher (785z+ model only)
13 Floor-standing nisher release latch (785z+ model only)
14 Floor-standing nisher front door (785z+ model only)
4 Chapter 1 Printer overview ENWW
15 On/O button
1
3 4 5 62
16 Front door (access to the cartridges)
17 Serial number and product number label
18 3 x 550 paper trays
19 Tray 2
20 Inline nisher (785zs model only)
21 Service uid container
Printer back view and interface ports
Printer back view and interface ports—780dn, 780dns,785f models
1 Stapler cover (780dns model only)
2 Power connection
3 Formatter plate (contains the interface ports)
4 Access door to interface ports and cable lock slot
5 Tray 1 (multipurpose tray)
6 Tray 1 extension
The printer includes the following interface ports.
ENWW Printer views 5
4
1
2
5
3
1 Host USB port for connecting external USB devices
1
3
4
7
2
5
6
NOTE: For easy-access USB printing, use the USB port near the control panel.
2 Local area network (LAN) Ethernet (RJ-45) network port
3 Hi-Speed USB 2.0 printing port
4 Fax port (785f model only)
5 Cable lock slot
Printer back view and interface ports—785zs, 785z+ models
1 Power connection
2 Stapler cover (785zs model only)
3 Floor-standing nisher rear door (785z+ model only)
4 Formatter plate (contains the interface ports)
5 Access door to interface ports and cable lock slot
6 Chapter 1 Printer overview ENWW
6 Tray 1 (multipurpose tray)
4
1
2
5
3
7 Tray 1 extension
The printer includes the following interface ports.
1 Host USB port for connecting external USB devices
NOTE: For easy-access USB printing, use the USB port near the control panel.
2 Local area network (LAN) Ethernet (RJ-45) network port
3 Hi-Speed USB 2.0 printing port
4 Fax port
5 Cable lock slot
Control-panel view
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by selecting the Home button.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
ENWW Printer views 7
3 4
2
1
5 6 7
8
9
10
12
13
11
1
Home button
2 Applications area Select any of the icons to open the application. Swipe the screen sideways to access more applications.
3 Reset button Select the Reset button to clear changes, release the printer from a paused state, reset the copy count
4 Sign In or Sign Out button Select the Sign In button to access secured features.
Select the Home button to return to the Home screen.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
5
Information button
6
Help button
7 Current time Displays the current time.
8 Copy button Select the Copy button to start a copy job.
9 Copy count The copy count indicates the number of copies that the printer is set to make.
10 Home-screen page
indicator
Select the information button to access a screen that provides access to several types of printer
information. Select the buttons at the bottom of the screen for the following information:
● Display Language: Change the language setting for the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
● Wireless: View or change wireless connection settings (for the zs and z+ models and for the dn
and f models only when an optional wireless accessory is installed).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
● Fax Number: View the printer fax number (fax models only).
Select the Help button to open the embedded help system.
Indicates the number of pages on the Home screen or in an application. The current page is highlighted.
Swipe the screen sideways to scroll between pages.
8 Chapter 1 Printer overview ENWW
11 Keyboard
(Flow models only)
12 Easy-access USB port Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
Flow models include a physical keyboard. The keys are mapped to a language in the same way the
virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the virtual
keyboard changes, the keys on the physical keyboard are remapped to match the new settings.
NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys
for dierent languages.
NOTE: An administrator must enable this port before using for print or scan features. A rmware
upgrade does not require that the port be enabled.
13 Hardware integration
pocket (HIP)
For connecting accessory and third-party devices.
ENWW Printer views 9
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Touch the Settings icon to open the Settings app.
Swipe until the Settings app displays.
Scroll through the Settings app.
10 Chapter 1 Printer overview ENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environment range
Technical specications
Model name
Product number
Paper handling Tray 1 (100-sheet
capacity)
Tray 2 (550-sheet
capacity)
550-sheet paper
tray
NOTE: The printer
supports one
optional input
accessory.
550-sheet paper
tray and stand
3x550-sheet paper
tray
4,000-sheet high-
capacity input (HCI)
feeder
300-sheet inner
nisher with
stapler
780dn
J7Z09A
Optional Optional Optional
Optional Optional Optional Required Required
Optional Optional Optional Required Required
Optional Optional Optional Required Required
Not supported Not supported Not supported
780dns
J7Z10A
785f
J7Z11A
785zs
J7Z12A
785z+
Z5G75A
3000-sheet
Stapler/Stacker
Finisher
Automatic duplex
printing
Connectivity 10/100/1000
Ethernet LAN
connection with
IPv4 and IPv6
Not supported Not supported Not supported Not supported
ENWW Printer specications 11
Model name
780dn
780dns
785f
785zs
785z+
Product number
Hi-Speed USB 2.0
Easy-access USB
port for printing
and scanning
without a computer
and upgrading the
rmware
Hardware
integration pocket
(HIP) for connecting
accessories and
third-party devices
HP Internal USB
ports
HP Jetdirect 3000w
NFC/Wireless
Accessory for
printing from
mobile devices
HP Jetdirect NFC/
Wireless Accessory
with Bluetooth Low
Energy (BLE) for
printing from
mobile devices
J7Z09A
Optional Optional Optional Optional Optional
Optional Optional Optional Optional Optional
Not supported Not supported Not supported Optional Optional
J7Z10A
J7Z11A
J7Z12A
Z5G75A
HP Jetdirect
2900nw Print
Server Accessory
for wireless
connectivity
HP Foreign
Interface Harness
(FIH)
Memory 320 GB HP High-
Performance
Secure Hard Disk
Base memory:
3.5 GB, expandable
to 4.5 GB by adding
DIMM memory
module
Base memory:
5.6 GB, expandable
to 6.6 GB by adding
DIMM memory
module
HP Secure High
Performance Hard
Disk Drive (FIPS)
Optional Optional Optional Optional Optional
Optional Optional Optional Optional Optional
Not supported Not supported Not supported
Not supported Not supported
Optional Optional Optional Optional Optional
12 Chapter 1 Printer overview ENWW
Model name
780dn
780dns
785f
785zs
785z+
Product number
Security HP Trusted
Platform Module
for encrypting all
data that passes
through the printer
Control-panel
display and input
Retractable
Print Prints 45 pages per
Prints 55 ppm on
Color touchscreen
control panel
keyboard
minute (ppm) on
A4 and letter-size
paper in
Professional mode.
Prints 65 ppm on
A4 and letter-size
paper in General
Oice mode.
A4 and letter-size
paper in
Professional mode.
J7Z09A
Not supported Not supported
J7Z10A
J7Z11A
J7Z12A
Z5G75A
Prints 75 ppm on
A4 and letter-size
paper in General
Oice mode.
Easy-access USB
printing (no
computer required)
Store jobs in the
printer memory to
print later or print
privately
Fax Optional Optional
Copy and scan Copies at speeds of
up to 45 ppm on
A4 and letter-size
paper.
Copies at speeds of
up to 55 ppm on
A4 and letter-size
paper.
200-page
document feeder
with dual-head
scanning for
single-pass duplex
copying and
scanning
ENWW Printer specications 13
Model name
780dn
780dns
785f
785zs
785z+
Product number
HP EveryPage
Technologies
including ultrasonic
multi-feed
detection
Embedded optical
character
recognition (OCR)
provides the ability
to convert printed
pages into text that
can be edited or
searched using a
computer.
SMART Label
feature provides
paper-edge
detection for
automatic page
cropping
Automatic page
orientation for
pages that have at
least 100
characters of text.
J7Z09A
Not supported Not supported
Not supported Not supported
Not supported Not supported
Not supported Not supported
J7Z10A
J7Z11A
J7Z12A
Z5G75A
Automatic tone
adjustment sets
contrast,
brightness, and
background
removal for each
page.
Digital Send Scan to E-mail,
Scan to USB Drive,
and Scan to
Network Folder
Scan to
SharePoint®
Not supported Not supported
Supported operating systems
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic HP PCL 6 print drivers, HP print drivers for macOS, and to
the software installer.
Windows: Download HP Easy Start from 123.hp.com/PageWide to install the HP print driver. Or go to the printersupport website for this printer: www.hp.com/support/pwcolor780MFP or www.hp.com/support/
pwcolor785MFP to download the print driver or the software installer to install the HP print driver.
14 Chapter 1 Printer overview ENWW
macOS: Mac computers are supported with this printer. Download HP Easy Start from 123.hp.com/PageWide to
install the HP print driver.
1. Go to 123.hp.com/PageWide.
2. Follow the steps provided to download the printer software.
Table 1-1 Supported operating systems and print drivers
Operating system Print driver installed (from the software on
the web)
Windows® XP SP3, 32-bit
Windows Vista®, 32-bit
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
installed for this operating system as part of
the software installation.
installed for this operating system as part of
the software installation.
driver is installed for this operating system
as part of the software installation.
driver is installed for this operating system
as part of the software installation.
Notes
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features and page sizes in the print driver
are not supported.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features and page sizes in the print
driver are not supported.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features and page sizes in
the print driver are not supported.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
ENWW Printer specications 15
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on
the web)
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
macOS 10.11 El Capitan, macOS 10.12
Sierra, macOS 10.13 High Sierra
Download HP Easy Start from 123.hp.com/
PageWide, and then use it to install the print
driver.
Notes
NOTE: Supported operating systems can change. For a current list of supported operating systems, go to
www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP for HP's all-inclusive help for
the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5 GB of available hard-disk space
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is less than
100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB printer is
found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the network. If a JAMc is
found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will
then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver-only web
packs downloaded from hp.com for the printer and installed through the Add Printer wizard do not install this
service.
To uninstall the service, open the Control Panel, then select Programs or Programs and Features, then select
Add/Remove Programs or Uninstall a Program to remove the service. The le name is
HPSmartDeviceAgentBase.
16 Chapter 1 Printer overview ENWW
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory installed)
● Wireless Station (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory or HP 2900nw
wireless print server installed)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP ePrint app (Available for Android and iOS)
● HP ePrint software
● Google Cloud Print
● AirPrint
● Android Printing
● Windows 10 Printing
Printer dimensions
NOTE: These values are subject to change. For current information, go to www.hp.com/support/
pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
Table 1-3 Dimensions for 780dn, 780dns, 785f
Printer fully closed Printer fully opened
Height 780dn, 785f: 682 mm (26.9 in)
Depth 652 mm (25.7 in) 1027 mm (40.4 in)
Width 604 mm (23.8 in) 1530 mm (60.2 in)
Weight (with cartridges) 780dn, 785f: 69.1 kg (152 lb)
Table 1-4 Dimensions for 785zs (includes the 3 x 550-sheet paper feeder)
Printer fully closed Printer fully opened
Height 1222 mm (48.1 in) 1535 mm (60.4 in)
Depth 652 mm (25.7 in) 1027 mm (40.4 in)
780dns: 790 mm (31.1 in)
780dns: 85.1 kg (187.3 lb)
780dn, 785f: 995 mm (39.2 in)
780dns: 1100 mm (43.3 in)
Width 604 mm (23.8 in) 1530 mm (60.2 in)
Weight (with cartridges) 120 kg (263.9 lb)
ENWW Printer specications 17
Table 1-5 Dimensions for 785z+ (includes the 3 x 550-sheet paper feeder and the oor-standing nisher)
Printer fully closed Printer fully opened
Height 1222 mm (48.1 in) 1535 mm (60.4 in)
Depth 693 mm (27.3 in) 1175 mm (46.3 in)
Width 1245 mm (49 in)
Weight (with cartridges) 171 kg (376.3 lb)
1
Dimension measures external nisher separated from printer at the full length of the data cable that connects them.
2495 mm (98.2 in)
1
Table 1-6 Dimensions for the 1 x 550-sheet paper feeder
Printer fully closed Printer fully opened
Height 117 mm (4.6 in) 117 mm (4.6 in)
Depth 520 mm (20.5 in) 685 mm (27 in)
Width 600 mm (23.6 in) 600 mm (23.6 in)
Weight 9.5 kg (21 lb)
Table 1-7 Dimensions for the 1 x 550-sheet paper feeder with stand
Accessory fully closed Accessory fully opened
Height 436 mm (17.2 in) 436 mm (17.2 in)
Depth 520 mm (20.5 in) 685 mm (27 in)
Width 600 mm (23.6 in) 600 mm (23.6 in)
Weight 28.6 kg (63 lb)
Table 1-8 Dimensions for the 3 x 550-sheet paper feeder with stand
Printer fully closed Printer fully opened
Height 436 mm (17.2 in) 436 mm (17.2 in)
Depth 520 mm (20.5 in) 685 mm (27 in)
Width 600 mm (23.6 in) 600 mm (23.6 in)
Weight 34.8 kg (76.6 lb)
Table 1-9 Dimensions for the 4,000-sheet HCI with stand
Accessory fully closed Accessory fully opened
Height 436 mm (17.2 in) 436 mm (17.2 in)
Depth 520 mm (20.5 in) 685 mm (27 in)
18 Chapter 1 Printer overview ENWW
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