Hewlett-Packard g011nr, g010nr, g000, g095ca, g012nr Service manual
...
HP Envy x2
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Intel is a trademark of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2012
Document Part Number: 693654-xx1
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap. Use the device only on a hard, flat surface. Do not allow another
hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 3
Tablet edge components ...................................................................................................................... 3
Display .................................................................................................................................................. 6
Keyboard dock ..................................................................................................................................... 8
Top ....................................................................................................................................... 8
TouchPad ............................................................................................................................ 8
Lights ................................................................................................................................... 9
Keys ................................................................................................................................... 10
Right side ........................................................................................................................... 10
Left side ............................................................................................................................. 12
Releasing the tablet from the keyboard dock .................................................................... 13
3 Illustrated parts catalog ............................................................................................................................... 14
Locating system information ............................................................................................................... 14
Computer major components ............................................................................................................. 15
Keyboard dock parts .......................................................................................................................... 17
Sequential part number listing ............................................................................................................ 19
4 Removal and replacement procedures ....................................................................................................... 23
Preliminary replacement requirements ............................................................................................... 23
Tools required .................................................................................................................... 23
Service considerations ....................................................................................................... 23
Plastic parts ....................................................................................................... 23
Cables and connectors ..................................................................................... 23
Drive handling ................................................................................................... 24
Grounding guidelines ......................................................................................................... 24
Electrostatic discharge damage ........................................................................ 24
Packaging and transporting guidelines ............................................. 26
Component replacement procedures ................................................................................................. 27
Dock components .............................................................................................................. 27
Base enclosure ................................................................................................. 28
Battery ............................................................................................................................... 29
Digital media card reader board ........................................................................................ 31
USB/Power Connector board ............................................................................................ 32
v
Multimedia board ............................................................................................................... 33
Hinge assembly removal ................................................................................................... 34
Top cover with keyboard (includes) TouchPad module ..................................................... 35
System board ..................................................................................................................... 37
Tablet parts ........................................................................................................................ 38
Display panel assembly and Battery ................................................................. 40
System board .................................................................................................... 46
Touch screen connector board ......................................................................... 49
Display bezel ..................................................................................................... 49
Webcam assembly (front) ................................................................................. 51
Audio/micro SD digital media card reader/touch screen board ......................... 55
USB/Power button board .................................................................................. 56
Speakers ........................................................................................................... 57
Micro SD digital media board ............................................................................ 58
Power button board ........................................................................................... 59
5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 61
Using Setup Utility .............................................................................................................................. 61
Starting Setup Utility .......................................................................................................... 61
Changing the language of Setup Utility ............................................................................. 61
Navigating and selecting in Setup Utility ............................................................................ 62
Displaying system information ........................................................................................... 62
Restoring factory settings in Setup Utility .......................................................................... 63
Exiting Setup Utility ............................................................................................................ 63
Updating the BIOS ............................................................................................................. 63
Determining the BIOS version ........................................................................... 64
Downloading a BIOS update ............................................................................. 64
Using System Diagnostics .................................................................................................................. 65
6 Specifications ................................................................................................................................................ 66
Computer specifications ..................................................................................................................... 66
11.6-inch display specifications .......................................................................................................... 66
7 Backing up, restoring, and recovering ....................................................................................................... 68
Creating recovery media and backups ............................................................................................... 68
Restore and recovery ......................................................................................................................... 68
Using Windows Refresh for quick and easy recovery ....................................................... 70
Remove everything and reinstall Windows ........................................................................ 70
Recovering using HP Recovery Manager .......................................................................... 71
What you need to know ..................................................................................... 71
vi
Using the HP Recovery partition to recover a minimized image (select
models only) ...................................................................................................... 71
Changing the boot order ................................................................................... 72
Removing the HP Recovery partition ................................................................................. 72
8 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................ 73
Requirements for specific countries and regions ............................................................................... 73
9 Recycling ....................................................................................................................................................... 75
Index ................................................................................................................................................................... 76
vii
viii
1 Product description
Category Description
Product Name HP ENVY x2 PC
Processors Intel® Dual-Core™' Z2760 (1.8GHz, 592KB, L2)
Graphics Intel® HD Graphics Media Accelerator. Supports HD playback streaming and recording at 1080p,
Panel 11.6" HD Aniti-Glare WLED UWVA 50%cg 400 nits LVDS Ultraslim 2.5mm
Supports 16:9 wide aspect ratio
Support for non-flush glass panel cover (non-PMMA)
Memory Supports up to 2–GB max system memory (on-board)
DDR2-500MHz dual channel support
Supports up to 2048 (128MB x 32 x 4PCs ) - 500 MHz
Drives eMMC NAND flash SSD configurations:
Audio and video Dual array digital microphones
Two integrated stereo speakers
Front 2.0 MP high-definition webcam (fixed, no tilt) and rear 8.0 MP high-definition webcam (fixed
Wireless Integrated WLAN options by way of wireless module
Two WLAN antennas built into display assembly
30 fps. Supports DX1 0.1 and HDMI.
64-GB
●
128-GB
●
no tilt) with LED flash and auto focus.
Supports the following WLAN formats:
Broadcom 4330 802.11 a/b/g/n+ Bluetooth 4.0 combo w/* 2 Antennas
●
External media card Push-push insertion/removal
HP Multi-Format Digital Media Reader supports the following digital card formats on the keyboard
dock:
MultiMediaCard
●
Secure Digital (SD) Card
●
● Secure Digital High-Capacity (SDHC) Card
Secure Digital Extended Capacity (SDxC) Card
●
Micro Secure Digital Media Reader (SD) Card (supported on the tablet only).
●
1
Category Description
Ports Tablet
Docking connector (Power/USB). Supports charging, audio-out, and video out.
●
Mic-in (combo)
●
Audio-out (stereo headphone). Beats supported
●
NOTE: Stand-alone microphones and headphones with separate microphone jacks are not
supported.
Keyboard dock
Mic-in (combo)
●
Audio-out (stereo headphone). Beats supported
●
HDMI version 1.4a supporting 1080p at 60Hz
●
● USB 2.0 (2)
Keyboard Full size , island-style keyboard
TouchPad with multi-touch gestures
Taps enabled as default
Multi-touch capacitive panel (with digitizer)
Support for Atmel stylus/pen (select models only)
Power requirements Supports the following HP AC adapters:
20-W (non-smart) with localized cable plug support. Integrated AC adapter, power cord, and
●
removable duck head plug. Connects through docking connector.
Supports the following batteries:
2-cell, 25WHr 3.38 AH Li-ion battery (tablet)
●
NOTE: For more information, see
2-cell, 21WHr 2.86 AH Li-ion battery (keyboard dock)
●
NOTE: For more information, see
Operating system Preinstalled:
Windows 8 (32-bit)
●
Serviceability End-user replaceable parts:
AC adapter
●
Display panel assembly and Battery on page 40.
Battery on page 29.
2 Chapter 1 Product description
2 External component identification
Tablet edge components
Tablet edge components 3
Components Description
(1)
Power button
When the computer is off, press the button to turn on
●
the tablet.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and
●
Microsoft® Windows® shutdown procedures are
ineffective, press and hold the power button down for
at least 5 seconds to turn off the tablet.
Swipe from the right edge of the TouchPad or
touch screen to display the charms, tap Search, and then
tap the search box. In the search box, type power, select
Settings, and then select Power options, or see the User
Guide.
– or –
To learn more about your power settings, on the
Start screen, type p. In the search box, type power, select
Settings, and then select Power options, or see the User
Guide.
(2) Camera light (rear) Provides flash lighting for the camera.
(3) Webcam (rear) Records video, captures still photographs, and allows
(4) Volume button Controls speaker volume on the tablet.
(5) Micro SD Card Reader Supports micro SD cards.
(6) Alignment post connectors (2) Align and attach the tablet to the keyboard dock.
(7) Docking port/power connector Connects the tablet to the keyboard dock and connects an
video conferences and online chat by means of streaming
video.
To use the webcam, type c, and then select Camera.
To increase speaker volume, press the + edge of the
●
button.
To decrease speaker volume, press the – edge of the
●
button.
AC adapter.
4 Chapter 2 External component identification
Components Description
(8) System information Displays serial number, product number, warranty, and
(9)
Audio-out (headphone) jack/Audio-in
(microphone) jack
regulatory and wireless certification information.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
NOTE: Stand-alone microphones and headphones with
separate microphone jacks are not supported.
Tablet edge components 5
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals.
(2) Internal microphones (2) Record audio, automatically filtering out the noise around you and cancelling
(3) Webcam (front) Records video and takes still photographs.
(4) Webcam light (front) On: The webcams are on.
(5) Ambient light sensor The ambient light sensor automatically adjusts the display brightness based
(6) Speakers (2) Produce sound.
(7) Windows® logo button Minimizes all open applications and displays the Start screen.
echoes.
Swipe from the right edge of the TouchPad or touch screen to
display the charms, tap Search, and then tap the search box. Type c, and
then select Camera from the list of applications.
– or –
From the Start screen, type c, and then select Camera from the
list of applications.
on the lighting conditions in your environment.
6 Chapter 2 External component identification
Component Description
(8) Near Field Communication (NFC)
antenna
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas and proximity sensors free from obstructions. For wireless regulatory notices, see the section of the
Regulatory, Safety, and Environmental Notices that applies to your country or region.
With HP TouchZone, you can wirelessly connect, communicate and transfer
data/info to and from your Near Field Communication (NFC)-compatible
devices.
Display 7
Keyboard dock
Top
Component Description
(1) Alignment posts Align and attach the tablet to the keyboard dock.
(2) Release latch Releases the tablet. To release the tablet, slide the
(3) Docking connector Connects the tablet to the keyboard dock.
TouchPad
release latch to the left.
Component Description
(1) TouchPad on/off button Turns the TouchPad off or on when you double-tap the
8 Chapter 2 External component identification
button.
Component Description
Lights
(2) TouchPad zone Reads your finger gesture to move the pointer or activate
items on the screen.
(3) Left TouchPad button Functions like the left button of an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
Component Description
(1) Caps lock light
(2)
Mute light ● Amber: Computer sound is off.
White: Caps lock is on.
●
Off: Caps lock is off.
●
Off: Computer sound is on.
●
Keyboard dock 9
Keys
Component Description
(1) esc key Displays system information when pressed in combination with the
(2) fn Displays system information when pressed in combination with the
(3)
(4) b key Enables or disables Beats Audio when pressed in combination with
(5) Action keys Perform common tasks.
Right side
fn key.
esc key.
Windows button Returns you to the Start screen from an open app or the Windows
desktop.
NOTE: Pressing the Windows button again will return you to the
previous screen.
the fn key.
NOTE: Action keys do not display or function on the on-screen
keyboard of the tablet.
10 Chapter 2 External component identification
Component Description
(1) Digital Media Slot Supports the following digital card formats:
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
● Ultra High Speed MultiMediaCard (UHS/MMC)
(2)
(3)
USB 2.0 port Connects an optional USB device.
Power connector Connects an AC adapter.
Keyboard dock 11
Left side
Component Description
(1)
(2)
(3)
HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed HDMI device.
USB 2.0 port Connects an optional USB device.
Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
NOTE: Stand-alone microphones and headphones with
separate microphone jacks are not supported.
12 Chapter 2 External component identification
Releasing the tablet from the keyboard dock
To release the tablet from the keyboard dock, follow these steps:
1. Slide the release latch on the keyboard dock to the left (1).
2. Lift and remove the tablet (2).
Keyboard dock 13
3 Illustrated parts catalog
Locating system information
Important system information is located on the bottom edge of the tablet. You may need the
information when traveling internationally or when you contact support:
Item Description
(1)
Using Windows, briefly press the fn+esc key combination to display the System Information screen,
which provides the product name and serial number of your computer, as well as information about
the memory, processor, BIOS, and keyboard.
Serial number
●
Product number
●
Warranty period
●
Regulatory and wireless certification information
●
14 Chapter 3 Illustrated parts catalog
Computer major components
Item Component Spare part
number
(1) Touch screen (with cables) 702353-001
Computer major components 15
Item Component Spare part
number
(2) Display panel 702362–001
(3) Display panel cable 702351 –001
(4) NFC antenna 702347-001
(5) System board (includes keyboard cable):
64 (GB) 702366–001
64 (GB) W8 Standard 702366–501
64 (GB) W8 Pro 702366–601
128 (GB) 708759–001
128 (GB) W8 Standard 708759–501
128 (GB) W8 Pro 708759–601
(6) TouchScreen connector board (with cable) 702351-001
(7) Battery (with cable)
2–cell 25W Hr 3.38AH battery (Tablet) 694501–001
2–cell 21W Hr 2.86AH battery (Keyboard dock) 694502–001
(8) Display bezel (with left antenna transceiver) 702350–001
(9) Microphone board (with cable) 702358–001
(10) Webcam (front) with cable 702358–001
(11) Camera LED board 702358–001
(12) Volume control button board (with cable) in back cover 64G kit 702356–001
(13) Rear camera (with cable) 702358–001
(14) Power button board 702360–001
(15) Vibration module (with cable) 702356–001
(16) Speakers (with cables) 702365–001
(17) Micro SD digital media card board 702359–001
(18) Windows button board (with cable) 702356–001
(19) Audio/micro SD digital media card reader/touch screen board with cable 702357–001
(20) Multimedia board (keyboard dock) 702361-001
(21) Base enclosure (with right antenna transceiver) 702349–001
16 Chapter 3 Illustrated parts catalog
Keyboard dock parts
Item Component Spare part number
(1) Top cover/keyboard
Top cover with keyboard for use in the United States 702369-001
Top cover with keyboard for use in the United Kingdom and Singapore 702369-031
Top cover with keyboard for use in Germany 702369-041
Top cover with keyboard for use in France 702369-051
Top cover with keyboard for use in Italy 702369-061
Top cover with keyboard for use in Spain 702369-071
Top cover with keyboard for use in Portugal 702369-131
Keyboard dock parts 17
Item Component Spare part number
Top cover with keyboard for use in Turkey 702369-141
Top cover with keyboard for use in Greece 702369-151
Top cover with keyboard for use in Latin America 702369-161
Top cover with keyboard for use in Saudi Arabia 702369–171
Top cover with keyboard for use in Russia 702369–251
Top cover with keyboard for use in Thailand 702369–281
Top cover with keyboard for use in Japan 702369–291
Top cover with keyboard for use in Belgium 702369–A41
Top cover with keyboard for use in Taiwan 702369–AB1
Top cover with keyboard for use in South Korea 702369–AD1
Top cover with keyboard for use in Switzerland 702369–BG1
Top cover with keyboard for use in Canada 702369–DB1
Top cover with keyboard for use in Denmark, Finland and Norway 702369–DH1
Top cover with keyboard for use internationally 702369–B31
(2) TouchPad (in Top Cover kit) 702368-001
(3) Hinge assembly 702354-001
(4) System board
System board for KB dock 702367-001
(5) Multimedia board 702361-001
(6) Digital Media Card board 702357-001
(7) Power/USB board 702360-001
(8) Battery
2–cell, 25WHr 3.38AH Li-ion battery (Tablet) 694501-001
2–cell, 21WHr 2.86AH Li-ion battery (Keyboard dock) 694502-001
(9) Display back cover
64–GB 1/1/0 702348–001
128–GB 1/1/0 708757–001
64–GB 2/2/0 709997–001
128–GB 2/2/0 709998-001
128–GB 1/1/0 APJ 710885-001
64–GB 1/1/0 APJ 710884-001
18 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part
number
490371–001 Power Cord for use in North America
490371–011 Power Cord for use in Australia
490371–021 Power Cord for use in Europe, the Middle East and Africa
490371–031 Power Cord for use in the United Kingdom and Singapore
490371–061 Power Cord for use in Italy
490371–081 Power Cord for use in Denmark
490371–111 Power Cord for use in Switzerland
490371–201 Power Cord for use in Thailand
490371–291 Power Cord for use in Japan
490371–AA1 Power Cord for use in the People's Republic of China
490371–AB1 Power Cord for use in Taiwan
490371–AD1 Power Cord for use in South Korea
490371–D61 Power Cord for use in India
539614–001 RJ45/USB Adaptor
694501-001 2–cell, 25WHr 3.38AH Li-ion battery
Description
694502-001 2–cell, 21WHr 2.86AH Li-ion battery
701943–001
702347–001 Antenna
702348–001 Display cover
702349–001 Base enclosure
702350–001 Bezel (with antenna)
702351–001 Display cable
702352–001 Keyboard dock for use in the United States
702352–031 Keyboard dock for use in the United Kingdom and Singapore
702352–041 Keyboard dock for use in Germany
702352–051 Keyboard dock for use in France
702352–061 Keyboard dock for use in Italy
702352–071 Keyboard dock for use in Spain
702352–131 Keyboard dock for use in Portugal
702352–141 Keyboard for use in Turkey
702352–151 Keyboard dock for use in Greece
702352-161 Keyboard dock for use in Latin America
Sequential part number listing 19
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