Hewlett-Packard ENVY X2-12 User Guide

User Guide

© Copyright 2017 HP Development Company,
L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: December 2017

Document Part Number: L09209-001

Product notice

This guide describes features that are common
to most products. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Starting right ................................................................................................................................................ 1

Best practices ......................................................................................................................................................... 1

More HP resources ................................................................................................................................................. 2

2 Getting to know your computer ...................................................................................................................... 4

Locating hardware ................................................................................................................................................. 4

Locating software .................................................................................................................................................. 4

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 5

Display .................................................................................................................................................................... 6

Keyboard area ........................................................................................................................................................ 8

Connecting the keyboard .................................................................................................................... 8

Removing the keyboard ...................................................................................................................... 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Special keys ....................................................................................................................................... 11

Action keys ........................................................................................................................................ 12

Top ........................................................................................................................................................................ 13

Bottom ................................................................................................................................................................. 13

Rear ...................................................................................................................................................................... 14

Pen ....................................................................................................................................................................... 15

Labels ................................................................................................................................................................... 17

Inserting a nano SIM card .................................................................................................................................... 18

Using the microSD memory card reader ............................................................................................................. 19

Inserting a microSD memory card .................................................................................................... 19

Removing a microSD memory card ................................................................................................... 20

3 Connecting to a network .............................................................................................................................. 21

Connecting to a wireless network ....................................................................................................................... 21

Using the wireless controls ............................................................................................................... 21

Airplane mode key .......................................................................................................... 21

Operating system controls ............................................................................................. 21

Connecting to a WLAN ....................................................................................................................... 22

Using Mobile Broadband ................................................................................................................... 23

Using GPS ........................................................................................................................................... 23

Using Bluetooth wireless devices ...................................................................................................... 23

v

Connecting Bluetooth devices ........................................................................................ 24

4 Enjoying entertainment features .................................................................................................................. 25

Using the camera ................................................................................................................................................. 25

Using audio .......................................................................................................................................................... 25

Connecting speakers ......................................................................................................................... 25

Connecting headphones .................................................................................................................... 25

Connecting headsets ......................................................................................................................... 26

Using sound settings ......................................................................................................................... 26

Using video .......................................................................................................................................................... 26

Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 26

Using data transfer .............................................................................................................................................. 26

Connecting devices to a USB Type-C port ......................................................................................... 27

5 Navigating the screen .................................................................................................................................. 28

Using TouchPad and touch screen gestures ........................................................................................................ 28

Tap ..................................................................................................................................................... 28

Two-nger pinch zoom ..................................................................................................................... 29

Two-nger slide (TouchPad only) ..................................................................................................... 29

Two-nger tap (TouchPad only) ........................................................................................................ 29

Four-nger tap (TouchPad only) ....................................................................................................... 29

Three-nger swipe (TouchPad only) ................................................................................................. 30

One-nger slide (touch screen only) ................................................................................................. 31

Using an optional keyboard or mouse ................................................................................................................. 31

Using an on-screen keyboard .............................................................................................................................. 31

6 Managing power .......................................................................................................................................... 32

Using Sleep and Hibernation ............................................................................................................................... 32

Initiating and exiting Sleep ............................................................................................................... 32

Shutting down (turning o) the computer .......................................................................................................... 33

Using the Power icon and Power Options ............................................................................................................ 33

Running on battery power ................................................................................................................................... 33

Using HP Fast Charge ........................................................................................................................ 34

Displaying battery charge ................................................................................................................. 34

Conserving battery power ................................................................................................................. 34

Identifying low battery levels ........................................................................................................... 34

Resolving a low battery level ............................................................................................................ 35

Resolving a low battery level when external power is available ................................... 35

Resolving a low battery level when no power source is available ................................. 35

Resolving a low battery level when the computer cannot exit Hibernation .................. 35

vi

Factory-sealed battery ...................................................................................................................... 35

Running on external power ................................................................................................................................. 35

7 Maintaining your computer .......................................................................................................................... 37

Improving performance ....................................................................................................................................... 37

Using Disk Cleanup ............................................................................................................................ 37

Updating programs and drivers .......................................................................................................................... 37

Cleaning your computer ...................................................................................................................................... 38

Cleaning procedures .......................................................................................................................... 38

Cleaning the display ........................................................................................................ 38

Cleaning the sides or cover ............................................................................................. 38

Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 38

Traveling with or shipping your computer .......................................................................................................... 39

8 Securing your computer and information ....................................................................................................... 40

Using passwords .................................................................................................................................................. 40

Setting Windows passwords ............................................................................................................. 40

Setting Setup Utility (BIOS) passwords ............................................................................................. 40

Using Windows Hello ........................................................................................................................................... 41

Using Internet security software ......................................................................................................................... 41

Using antivirus software ................................................................................................................... 42

Using rewall software ..................................................................................................................... 42

Installing software updates ................................................................................................................................. 42

Securing your wireless network .......................................................................................................................... 42

Backing up your software applications and information .................................................................................... 42

9 Using Setup Utility (BIOS) ............................................................................................................................. 43

Starting Setup Utility (BIOS) ................................................................................................................................ 43

Updating Setup Utility (BIOS) .............................................................................................................................. 43

Downloading a BIOS update .............................................................................................................. 43

10 Using HP PC Hardware Diagnostics UEFI ....................................................................................................... 44

Downloading HP PC Hardware Diagnostics UEFI to a USB device ....................................................................... 44

Downloading the latest HP PC Hardware Diagnostics UEFI version ................................................. 45

11 Backing up, restoring, and recovering .......................................................................................................... 46

Creating backups ................................................................................................................................................. 46

Restore and recovery ........................................................................................................................................... 46

vii

12 Specications ............................................................................................................................................ 47

Input power .......................................................................................................................................................... 47

Operating environment ....................................................................................................................................... 48

13 Electrostatic Discharge .............................................................................................................................. 49

14 Accessibility .............................................................................................................................................. 50

Supported assistive technologies ....................................................................................................................... 50

Contacting support .............................................................................................................................................. 50

Index ............................................................................................................................................................. 51

viii

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, and where to
nd additional HP resources.

Best practices

After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:

● Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering

on page 46.

● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a

network on page 21.

● Become familiar with the computer hardware and software. For more information, see Getting to know

your computer on page 4 and Enjoying entertainment features on page 25.

● Update or purchase antivirus software. See Using antivirus software on page 42.

Best practices 1

More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions ● Overview of computer setup and features

HP support

For HP support, go to http://www.hp.com/support.

Safety & Comfort Guide

To access this guide:

▲ Select the Start button, select HP Help and Support,

and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

‒ or –

▲ Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the Internet

to access the latest version of the user guide.

Regulatory, Safety and Environmental Notices

To access this document:

▲ Select the Start button, select HP Help and Support,

and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

● Online chat with an HP technician

● Support telephone numbers

● Replacement parts videos (select products only)

● Maintenance and service guides

● HP service center locations

● Proper workstation setup

● Guidelines for posture and work habits that increase your comfort

and decrease your risk of injury

● Electrical and mechanical safety information

● Important regulatory notices, including information about proper

battery disposal, if needed.

Limited Warranty*

To access this document:

▲ Select the Start button, select HP Help and Support,

and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

‒ or –

▲ Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the Internet

to access the latest version of the user guide.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you

2 Chapter 1 Starting right

● Specic warranty information about this computer

Resource Contents

can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.

More HP resources 3

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Locating hardware

To nd out what hardware is installed on your computer:

▲ Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, type system
information in the taskbar search box.

Locating software

To nd out what software is installed on your computer:

▲ Select the Start button.

‒ or –

Right-click the Start button, and then select Apps and Features.

IMPORTANT: For consistent performance and advance security, your computer works exclusively with

compatible apps from the Windows Store. Windows 32 apps will not run on your computer. For more
information go to http://www.hp.com/support, and follow the instructions to nd your product.

To add software to your computer, use the Windows Store app.

1. Select Start, and then select Store.

2. Type your search term in the search box, and then follow the on-screen instructions.

4 Chapter 2 Getting to know your computer

Right side

Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

(2) Volume buttons Control speaker volume on the computer.

(3) Nano SIM card slot Supports a wireless subscriber identity module (SIM) card.

(4) Card tray access hole Insert the removal tool or a small straightened paper clip into

Left side

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

For SIM card installation steps, see Inserting a nano SIM card

on page 18.

the hole and press in to release the tray.

Component Description

(1) MicroSD memory card reader Reads optional memory cards that store, manage, share, or

access information. For installation instructions, see Using the

microSD memory card reader on page 19.

(2) Card tray access hole Insert the removal tool or a small straightened paper clip into

the hole and press in to release the tray.

(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully

charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

Right side 5

Component Description

● Amber: The AC adapter is connected and the battery is

charging.

● O: The battery is not charging.

Display

(4) USB Type-C power connector and SuperSpeed

port

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.

– and –

Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and provides
high-speed data transfer.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be

required.

Component Description

(1) Speakers Produce sound.

(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local

(3) WWAN antennas* Send and receive wireless signals to communicate with wireless wide

(4) Camera lights On: One or more front cameras are in use.

6 Chapter 2 Getting to know your computer

area networks (WLANs).

area networks (WWANs).

Component Description

(5) Cameras Allow you to video chat, record video, and record still images. To use

your camera, see Using the camera on page 25. Some cameras also
allow a facial recognition logon to Windows, instead of a password
logon. For more information, see Using Windows Hello on page 41.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region,

To access the user guides, select Start, select HP Help and Support, and then select HP Documentation.

Display 7

Keyboard area

Connecting the keyboard

1. Rotate the softcover top portion (1) downward from the hinge until it creates a stand at the angle you

want.

2. Flip the softcover keyboard (2) downward.

3. To connect the keyboard, lower the computer into the softcover (3) until the connectors click into place.

8 Chapter 2 Getting to know your computer

Removing the keyboard

1. To remove the computer from the keyboard, pull the keyboard (1) away from the back of the stand.

2. Separate the tablet (2) and keyboard (2).

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

NOTE: For more information, see Using TouchPad and touch

screen gestures on page 28.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 9

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

10 Chapter 2 Getting to know your computer

Special keys

Component Description

(1) fn key Executes specic functions when pressed in combination with

another key.

(2) Windows® key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(3) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

Keyboard area 11

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.

▲ To use an action key, press and hold the key.

Icon Description

Opens the “How to get help in Windows 10” webpage.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

12 Chapter 2 Getting to know your computer

Top

Component Description

(1) Internal microphones Record sound.

(2) Power button ● When the computer is o, press the button to turn on

the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briey to exit Sleep.

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

Bottom

▲ Right-click the Power icon , and then select

Power Options.

Component Description

(1) Alignment post connectors (2) Connect to the alignment posts on the keyboard.

(2) Keyboard connector Connects the computer to the keyboard.

Top 13

Rear

Component Description

(1) Rear internal microphone Records sound.

(2) Rear camera Allows you to video chat, record video, and record

still images. To use your camera, see Using the

camera on page 25.

14 Chapter 2 Getting to know your computer

Pen

You can use the active pen provided with the computer to navigate the computer screen. Turn on the pen by
tapping the tip to any surface.

Component Description

(1) Button Press to erase.

(2) Button Press to select an item or perform a right-click function.

NOTE: Depending on the application, these button functions might vary. The button functions cannot be customized.

For more information about the pen, refer to the documentation provided with the pen.

Also refer to Pen & Windows Ink.

1. Select Start, and then select Settings.

2. Select Devices, select Pen & Windows Ink, and then follow the on-screen instructions.

Pen 15

When not using the pen, store it in the pen holder on the keyboard.

16 Chapter 2 Getting to know your computer

Labels

The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Your service label will contain the information shown below.

Component

(1) IMEI number

(2) Model number

(3) Product ID

(4) HP product name (select products only)

(5) Serial number

(6) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 17

Inserting a nano SIM card

CAUTION: To prevent damage to the connectors, use minimal force when inserting a nano SIM card.

CAUTION: To prevent damage to a SIM card or a computer, do not change the size of a SIM card by cutting or

sanding the card.

1. Position the computer display-side up on a at surface.

2. Insert the removal tool or a small straightened paper clip (1) into the card tray access hole.

3. Press the tool or clip in gently until the card tray is ejected.

4. Remove the tray (2) from the computer and insert the card (3).

5. Replace the tray in the computer. Press in gently on the tray (4) until it is rmly seated.

To remove a SIM card, reverse the steps.

18 Chapter 2 Getting to know your computer

Using the microSD memory card reader

Optional microSD memory cards provide secure data storage and convenient data sharing. These cards are
often used with digital cameras and smartphones as well as with other computers.

Inserting a microSD memory card

CAUTION: To prevent damage to a microSD memory card or the computer, do not use force to remove or

replace the tray.

1. Position the computer display-side up on a at surface.

2. Insert the card removal tool or a small straightened paper clip (1) into the card tray access hole.

3. Press the tool or clip in gently until the card tray is ejected.

4. Remove the tray (2) from the computer and insert the card (3).

5. Replace the tray in the computer. Press in gently on the tray (4) until it is rmly seated.

You will hear a sound when the device has been detected, and a menu of options may be displayed.

Using the microSD memory card reader 19

Removing a microSD memory card

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to

safely remove the microSD memory card.

1. Save your information and close all programs associated with the microSD memory card.

2. Select the Safely Remove Hardware and Eject Media icon in the notication area, at the far right of

the taskbar. Then follow the on-screen instructions.

3. Place the computer display side up on a at surface.

4. Insert the card removal tool or a small straightened paper clip (1) into the card tray access hole.

5. Press the tool or clip in gently until the card tray is ejected.

6. Remove the tray (2) from the computer and remove the card (3).

7. Replace the tray in the computer. Press in gently on the tray (4) until it is rmly seated.

20 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi

networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,
restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.

● Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network (WWAN),

a much larger area. Mobile network operators install base stations (similar to cell phone towers)
throughout large geographic areas, eectively providing coverage across entire states, regions, or even
countries.

● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

● Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane

mode key)

● Operating system controls

Airplane mode key

The computer has an airplane mode key and one or more wireless devices.

The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.

To use operating system controls:

▲ Right-click the network status icon in the taskbar, and then select Open Network and Sharing Center.

Connecting to a wireless network 21

Connecting to a WLAN

NOTE: When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. Select the network status icon in the taskbar, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the

taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or

to create a new network connection.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

22 Chapter 3 Connecting to a network

Using Mobile Broadband

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.

You might need the Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service.
The number is located on the bottom of your computer.

‒ or –

You can nd the number following these steps:

1. From the taskbar, select the network status icon.

2. Select Network & Internet Settings.

3. Under Network & Internet, select Status.

Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identication number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may
be included with the Mobile Broadband documents provided with your computer, or the mobile network
operator may provide it separately from the computer.

For information about Mobile Broadband and how to activate service with a preferred mobile network
operator, see the Mobile Broadband information included with your computer.

Using GPS

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.

To enable GPS, make sure location is enabled under the Location setting.

1. Type location in the taskbar search box, and then make the selection for location.

2. Follow the on-screen instructions for using location settings.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:

● Computers (desktop, notebook)

● Phones (cellular, cordless, smartphone)

● Imaging devices (printer, camera)

● Audio devices (headset, speakers)

● Mouse

● External keyboard

Connecting to a wireless network 23

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.

2. Select Add Bluetooth or other device.

3. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verication, a pairing code is displayed. On the device you are adding, follow the

on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some

devices may have additional requirements; refer to the documentation provided with the device.

24 Chapter 3 Connecting to a network

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music,
and download and watch movies. Or, to make your computer an even more powerful entertainment center,
connect external devices like a monitor, projector, TV, speakers, or headphones.

Using the camera

Your computer has one or more cameras that enable you to connect with others for work or play. Cameras
may be front facing, rear facing, or pop up. See Getting to know your computer on page 4 for camera details.

Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-
denition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your

computer and information on page 40 for details about using Windows Hello.

To use your camera, type camera in the taskbar search box, and then select Camera from the list of
applications.

Using audio

You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or
attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
connecting speakers, lower the volume setting.

Connecting headphones

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.

To access this document:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Using the camera 25

Connecting headsets

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.

To access this document:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio­out (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

To view or change sound settings:

▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.

Sound.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

Discovering and connecting to Miracast-compatible wireless displays (select products only)

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.

To open Miracast:

▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a

wireless display, and then follow the on-screen instructions.

Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos and movies
from your USB devices to view on your computer.

To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the les to your computer.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

26 Chapter 4 Enjoying entertainment features

Connecting devices to a USB Type-C port

NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased

separately.

1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

2. Connect the other end of the cable to the external device.

Using data transfer 27

5 Navigating the screen

You can navigate the computer screen in one or more of the following ways:

● Use touch gestures directly on the computer screen

● Use touch gestures on the TouchPad

● Use an optional mouse or keyboard (purchased separately)

● Use an on-screen keyboard

Using TouchPad and touch screen gestures

The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen, touch the screen directly using gestures described in this
chapter.

You can also customize gestures and view demonstrations of how they work. Type control panel in the
taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers,

select Mouse.

NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen.

Tap

Use the tap/double-tap gesture to select or open an item on the screen.

● Point to an item on the screen, and then tap one nger on the TouchPad zone or touch screen to select

the item. Double-tap an item to open it.

28 Chapter 5 Navigating the screen

Two-nger pinch zoom

Use the two-nger pinch zoom to zoom out or in on images or text.

● Zoom out by placing two ngers apart on the TouchPad zone or touch screen and then moving your

ngers together.

● Zoom in by placing two ngers together on the TouchPad zone or touch screen and then moving your

ngers apart.

Two-nger

slide (TouchPad only)

Use the two-nger slide to move up, down, or sideways on a page or image.

● Place two ngers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

Two-nger tap (TouchPad only)

Use the two-nger tap to open the menu for an object on the screen.

NOTE: The two-nger tap performs the same function as right-clicking with the mouse.

● Tap two ngers on the TouchPad zone to open the options menu for the selected object.

Four-nger tap (TouchPad only)

Use the four-nger tap to open the action center.

Using TouchPad and touch screen gestures 29

● Tap four ngers on the Touchpad to open the action center and view current settings and notications.

Three-nger swipe (TouchPad only)

Use the three-nger swipe to view open windows and to switch between open windows and the desktop.

● Swipe 3 ngers away from you to see all open windows.

● Swipe 3 ngers toward you to show the desktop.

● Swipe 3 ngers left or right to switch between open windows.

30 Chapter 5 Navigating the screen

One-nger slide (touch screen only)

Use the one-nger slide to pan or scroll through lists and pages, or to move an object.

● To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.

● To move an object, press and hold your nger on an object, and then drag your nger to move the object.

Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic
functions.

Using an on-screen keyboard

1. To display an on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the

taskbar.

2. Begin typing.

NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.

NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

Using an optional keyboard or mouse 31

6 Managing power

Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.

Some power management features described in this chapter may not be available on your computer.

Your Windows 10 S computer supports modern standby, which reduces power consumption by the operating
system. The computer only wakes from the lowest power state when absolutely necessary, such as operating
system maintenance, or if you manually wake the system. The computer can also receive web notications,
such as emails, while in standby mode.

Using Sleep and Hibernation

CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an

unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.

Windows has two power-saving states, Sleep and Hibernation.

● Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to

memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 32.

● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level. In the

Hibernation state, your work is saved to a hibernation le and the computer powers down.

Initiating and exiting Sleep

You can initiate Sleep in any of the following ways:

● Close the display.

● Select the Start button, select the Power icon, and then select Sleep.

You can exit Sleep in any of the following ways:

● Briey press the power button.

● If the display is closed, raise the display.

● Press a key on the keyboard.

● Tap the TouchPad.

When the computer exits Sleep, your work returns to the screen.

NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password

before your work returns to the screen.

32 Chapter 6 Managing power

Shutting down (turning o) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before

shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns o the
display and the computer.

Shut down the computer when it will be unused and disconnected from external power for an extended
period.

The recommended procedure is to use the Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey

pressing the power button.

1. Save your work and close all open programs.

2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:

● Press ctrl+alt+delete, select the Power icon, and then select Shut down.

● Press and hold the power button for at least 10 seconds.

Using the Power icon and Power Options

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power

settings and view the remaining battery charge.

● To view the percentage of remaining battery charge and the current power plan, place the mouse

pointer over the

● To use Power Options, right–click the Power icon , and then select Power Options.

Dierent Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Power icon .

Running on battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is o and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.

Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.

Shutting down (turning o) the computer 33

NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve

battery charge. Select computer products can switch between graphic modes to conserve battery charge.

Using HP Fast Charge

The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
Charge operates in the following way:

● When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full

capacity in no more than 90 minutes.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.

Displaying battery charge

To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over

the

Power icon .

Conserving battery power

To conserve battery power and maximize battery life:

● Lower the brightness of the display.

● Turn o wireless devices when you are not using them.

● Disconnect unused external devices that are not plugged into an external power source, such as an

external hard drive connected to a USB port.

● Stop, disable, or remove any external media cards that you are not using.

● Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:

● The battery light indicates a low or critical battery level.

– or –

● The Power icon shows a low or critical battery notication.

NOTE: For additional information about the Power icon, see Using the Power icon and Power Options

on page 33.

The computer takes the following actions for a critical battery level:

● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in

the Sleep state and then shuts down and loses any unsaved information.

● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates

Hibernation.

34 Chapter 6 Managing power

Resolving a low battery level

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power:

● AC adapter

● Optional docking device or expansion product

● Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

1. Connect the AC adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Factory-sealed battery

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support.

When a battery has reached the end of its useful life, do not dispose of the battery in general household
waste. Follow the local laws and regulations in your area for battery disposal.

Running on external power

For information about connecting to external power, refer to the Setup Instructions poster provided in the
computer box.

The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

WARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

● When charging or calibrating a battery

●

When installing or updating system software

● When updating the system BIOS

● When performing a backup or recovery

When you connect the computer to external power:

● The battery begins to charge.

● The screen brightness increases.

● The Power icon changes appearance.

Running on external power 35

When you disconnect external power:

● The computer switches to battery power.

● The screen brightness automatically decreases to conserve battery charge.

The Power icon changes appearance.

●

36 Chapter 6 Managing power

7 Maintaining your computer

It is important to perform regular maintenance to keep your computer in optimal condition. This chapter
explains how to use tools like Disk Cleanup. It also provides instructions for updating programs and drivers,
steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Cleanup.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space
and help the computer run more eiciently.

To run Disk Cleanup:

1. Type disk in the taskbar search box, and then select Disk Cleanup.

2. Follow the on-screen instructions.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the most
out of your equipment.

Updating programs

1. Select Start, and then select Store.

2. Select your account prole picture next to the search box, then select Downloads and updates.

3. On the Downloads and updates page, make the selection for updates and follow the on-screen

instructions.

Updating drivers

Use Windows Device Manager to update drivers.

1. Type windows update settings in the taskbar search box, and then select Windows Update

Settings.

2. Select Check for updates.

NOTE: If Windows does not nd a new driver, access the device manufacturer's website and follow

those instructions.

Improving performance 37

Cleaning your computer

Use the following products to safely clean your computer:

● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable

wipes, which come in a variety of brands)

● Alcohol-free glass-cleaning uid

● Solution of water and mild soap

● Dry microber cleaning cloth or a chamois (static-free cloth without oil)

● Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure

that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer

while it is on.

1. Turn o the computer.

2. Disconnect AC power.

3. Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on

any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.

Cleaning the sides or cover

To clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

Cleaning the TouchPad, keyboard, or mouse (select products only)

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum

cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

38 Chapter 7 Maintaining your computer

● To clean the TouchPad, keyboard, or mouse, use a soft microber cloth or a chamois moistened with one

of the cleaning solutions listed previously or use an acceptable disposable wipe.

● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of

compressed air with a straw extension.

Traveling with or shipping your computer

If you have to travel with or ship your computer, follow these tips to keep your equipment safe.

● Prepare the computer for traveling or shipping:

● Back up your information to an external drive.

● Remove all discs and all external media cards, such as memory cards.

● Turn o and then disconnect all external devices.

● Shut down the computer.

● Take along a backup of your information. Keep the backup separate from the computer.

● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your

luggage.

CAUTION: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

● If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when

you are allowed to use your computer. In-ight computer use is at the discretion of the airline.

● If you are shipping the computer or a drive, use suitable protective packaging and label the package

“FRAGILE.”

● The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard

aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that
applies to the use of a wireless device in your computer, ask for authorization to use your computer
before you turn it on.

● If you are traveling internationally, follow these suggestions:

● Check the computer-related customs regulations for each country or region on your itinerary.

● Check the power cord and adapter requirements for each location in which you plan to use the

computer. Voltage, frequency, and plug congurations vary.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt

to power the computer with a voltage converter kit sold for appliances.

Traveling with or shipping your computer 39

8 Securing your computer and information

Computer security is essential for protecting the condentiality, integrity, and availability of your information.
Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility
(BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,
worms, and other types of malicious code.

IMPORTANT: Some security features listed in this chapter may not be available on your computer.

Using passwords

A password is a group of characters that you choose to secure your computer information and to protect
online transactions. Several types of passwords can be set. For example, when you set up your computer for
the rst time, you were asked to create a user password to secure your computer. Additional passwords can
be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.

You may nd it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security
feature.

To create and save passwords, use the following tips:

● To reduce the risk of being locked out of the computer, record each password and store it in a secure

place away from the computer. Do not store passwords in a le on the computer.

● When creating passwords, follow requirements set by the program.

● Change your passwords at least every 3 months.

● An ideal password is long and has letters, punctuation, symbols, and numbers.

● Before you send your computer for service, back up your les, delete condential les, and then remove

all password settings.

Setting Windows passwords

Password Function

User password Protects access to a Windows user account.

Administrator password Protects administrator-level access to computer contents.

Setting Setup Utility (BIOS) passwords

Password

Administrator password ● Must be entered each time you access Setup Utility (BIOS).

NOTE: This password cannot be used to access Setup Utility

(BIOS) contents.

Function

40 Chapter 8 Securing your computer and information

Password Function

● If you forget your administrator password, you cannot

access Setup Utility (BIOS).

Power-on password ● Must be entered each time you turn on or restart the

computer.

● If you forget your power-on password, you cannot turn on or

restart the computer.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard

attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup
Utility.

1. Start Setup Utility (BIOS):

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, quickly press esc, and then press f10.

● Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume up button.

2. Tap f10.

2. Select Security, and then follow the on-screen instructions.

Your changes take eect when the computer restarts.

Using Windows Hello

On products equipped with a ngerprint reader or an infrared camera, you can use Windows Hello to sign in by
swiping your nger or looking at the camera.

To set up Windows Hello, follow these steps:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.

2. Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and

then enroll your ngerprint or facial ID.

NOTE: The PIN is not limited in length, but it must consist of numbers only. No alphabetic or special

characters are allowed.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet
security software that includes antivirus and rewall features may be preinstalled on your computer as a trial
oer. To provide ongoing protection against newly discovered viruses and other security risks, security
software must be kept up to date. It is strongly recommended that you upgrade the security software trial
oer or purchase the software of your choice in order to fully protect your computer.

Using Windows Hello 41

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage
they have caused.

To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.

An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the
antivirus program of your choice in order to fully protect your computer.

Using rewall software

Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be software you
install on your computer and/or network, or it can be a combination of both hardware and software.

There are two types of rewalls to consider:

● Host-based rewalls—Software that protects only the computer it is installed on.

● Network-based rewalls—Installed between your DSL or cable modem and your home network to

protect all the computers on the network.

When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.

Installing software updates

HP and Windows software installed on your computer should be regularly updated to correct security
problems and improve software performance.

CAUTION: Microsoft sends out alerts regarding Windows updates, which may include security updates. To

protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon
as you receive an alert.

You can install these updates automatically.

To view or change the settings:

1. Select the Start button, select Settings, and then select Update & security.

2. Select Windows Update, and then follow the on-screen instructions.

3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen

instructions.

Securing your wireless network

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coee shops and airports may not provide
any security.

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently lost or
damaged through a virus attack or a software or hardware failure.

42 Chapter 8 Securing your computer and information

9 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard

attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

● Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) are available through Windows updates. When an update is available,
it is automatically downloaded and installed.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Select Start.

2. Select Settings.

3. Select Update & security, and then select Windows Update.

4. Select Check for updates.

5. Follow the on-screen instructions.

Starting Setup Utility (BIOS) 43

10 Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: Your computer must be in notebook mode, and you must use the attached keyboard.

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB drive, see Downloading

the latest HP PC Hardware Diagnostics UEFI version on page 45.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics UEFI to a USB device

Downloading HP PC Hardware Diagnostics UEFI to a USB device (ash drive) can be useful in the following
situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

IMPORTANT: You must use a separate Windows computer to download and create the HP UEFI support

environment. You cannot download the tool on a Windows 10 S computer.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only.

44 Chapter 10 Using HP PC Hardware Diagnostics UEFI

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI to a USB device 45

11 Backing up, restoring, and recovering

This chapter provides information about the following processes:

● Creating backups

● Restoring and recovering your system

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Creating backups

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

For more information and steps, see the Get Help app.

▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

1. Select Start, select Settings, then select Update & security.

2. Select Backup, and then follow the on-screen instructions.

Restore and recovery

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get Help app.

▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

1. Select Start, select Settings, then select Update & security.

2. Select Recovery, and then follow the on-screen instructions.

46 Chapter 11 Backing up, restoring, and recovering

12 Specications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.

The computer can operate on DC power within the following specications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.

Input power Rating

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A
– 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 4.5 A – 90 W
USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

19.5 V dc @ 11.8 A – 230 W

19.5 V dc @ 16.92 A – 330 W

DC plug of external HP power
supply (select products only)

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

Input power 47

Operating environment

Factor Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

48 Chapter 12 Specications

13 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly

grounded.

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● Use nonmagnetic tools.

● Before handling components, discharge static electricity by touching an unpainted metal surface.

● If you remove a component, place it in an electrostatic-safe container.

49

14 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest
information on HP accessibility, go to http://www.hp.com/accessibility.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer support

for that product.

Contacting support

We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at [phone], Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling [phone], Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.

NOTE: Support is in English only.

50 Chapter 14 Accessibility

Index

A

AC adapter and battery light,

identifying 5
accessibility 50
action keys

identifying 11

using 12
airplane mode 21
airplane mode key 12, 21
antivirus software, using 42
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 5

B

backing up software and

information 42
backups 46
battery

conserving power 34
discharging 34
factory-sealed 35
low battery levels 34

resolving low battery level 35
battery charge 34
battery power 33
best practices 1
BIOS

downloading an update 43

starting the Setup Utility 43

updating 43
Bluetooth device 21, 23
Bluetooth label 17
bottom 17
buttons

left TouchPad 9

power 13

right TouchPad 9

C

camera 7

identifying 14

using 25
camera light, identifying 6
camera, identifying 7

caps lock light, identifying 10
caring for your computer 38
cleaning your computer 38
components

bottom 13
display 6
left side 5
pen 15
rear 14
right side 5

top 13
connecting to a network 21
connecting to a wireless network 21
connecting to a WLAN 22
connector, power 6
corporate WLAN connection 22
critical battery level 34

D

Disk Cleanup software 37
docking connector, identifying 13

E

electrostatic discharge 49
external power, using 35

F

factory-sealed battery 35

ngerprints, registering 41
rewall software 42

fn key, identifying 11
four-nger tap TouchPad gesture

29

G

GPS 23

H

headphones, connecting 25
headsets, connecting 26
Hibernation

initiated during critical battery

level 34

high-denition devices, connecting

26

HP Fast Charge 34
HP Mobile Broadband

activating 23
IMEI number 23
MEID number 23

HP PC Hardware Diagnostics UEFI

downloading 44
using 44

HP resources 2

I

IMEI number 23
initiating Sleep and Hibernation 32
input power 47
integrated camera light, identifying

6

internal microphones, identifying

13

Internet security software, using 41

J

jacks

audio-out (headphone)/audio-in

(microphone) 5

K

keyboard

connecting 8
removing 9

keyboard and optional mouse

using 31

keys

action 11
airplane mode 12
fn 11
Windows 11

L

labels

Bluetooth 17
regulatory 17
serial number 17
service 17
wireless certication 17
WLAN 17

Index 51

lights

AC adapter and battery light 5
camera 6
caps lock 10
mute 10

locating information

hardware 4
software 4

low battery level 34

M

maintenance

Disk Cleanup 37
updating programs and drivers

37
managing power 32
MEID number 23
microSD memory card

inserting 19
removing 20

microSD memory card reader,

identifying 5
microSD memory card, identifying 5
Miracast 26
mobile broadband

activating 23
IMEI number 23
MEID number 23

mute light, identifying 10

O

one-nger slide touch screen

gesture 31
operating environment 48
operating system controls 21

P

passwords

Setup Utility (BIOS) 40

Windows 40
pen button, identifying 15
POGO pin connector, identifying 13
ports

Miracast 26

USB Type-C 27

USB Type-C power connector and

SuperSpeed port 6

power

battery 33

external 35
power button, identifying 13

power connector, identifying 6
Power icon, using 33
power settings, using 33
product name and number,

computer 17

public WLAN connection 22

R

rear microphone, identifying 14
regulatory information

regulatory label 17
wireless certication labels 17

S

serial number, computer 17
service labels, locating 17
Setup Utility (BIOS) passwords 40
shipping the computer 39
shutdown 33
SIM card, inserting 18
SIM slot, identifying 5
Sleep

exiting 32
initiating 32

Sleep and Hibernation

initiating 32

slots

microSD memory card reader 5
SIM 5

software

Disk Cleanup 37
software updates, installing 42
sound settings, using 26
speakers

connecting 25

identifying 6
special keys, using 11
Store app 4
system restore point

creating 46

T

tap TouchPad and touch screen

gesture 28

three-nger swipe TouchPad

gesture 30

touch screen gestures

one-nger slide 31
TouchPad

buttons 9

using 28

TouchPad and touch screen gestures

tap 28
two-nger pinch zoom 29

TouchPad gestures

four-nger tap 29
three-nger swipe 30
two-nger slide 29
two-nger tap 29

TouchPad zone, identifying 9
traveling with the computer 17, 39
turning o the computer 33
two-nger pinch zoom TouchPad and

touch screen gesture 29

two-nger slide TouchPad gesture

29

two-nger tap TouchPad gesture 29

U

unresponsive system 33
updating programs and drivers 37
USB Type-C port, connecting 27
USB Type-C power connector and

SuperSpeed port, identifying 6
using external power 35
using passwords 40
using Power icon 33
using power settings 33
using sound settings 26
using the keyboard and optional

mouse 31
using the TouchPad 28

V

video 26

W

Win 32 apps 4
Windows

system restore point 46

Windows Hello

using 41
Windows key, identifying 11
Windows passwords 40
wireless antennas, identifying 6
wireless button 21
wireless certication label 17
wireless controls

button 21

operating system 21
wireless light 21

52 Index

wireless network (WLAN)

connecting 22
corporate WLAN connection 22
functional range 22

public WLAN connection 22
wireless network, securing 42
WLAN antennas, identifying 6
WLAN device 17
WLAN label 17
WWAN antennas, identifying 6
WWAN device 23

Index 53