Hewlett-Packard ENVY X2-12 User Guide
User Guide
© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2017
Document Part Number: L09209-001
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Starting right ................................................................................................................................................ 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 2
2 Getting to know your computer ...................................................................................................................... 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 8
Connecting the keyboard .................................................................................................................... 8
Removing the keyboard ...................................................................................................................... 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 12
Top ........................................................................................................................................................................ 13
Bottom ................................................................................................................................................................. 13
Rear ...................................................................................................................................................................... 14
Pen ....................................................................................................................................................................... 15
Labels ................................................................................................................................................................... 17
Inserting a nano SIM card .................................................................................................................................... 18
Using the microSD memory card reader ............................................................................................................. 19
Inserting a microSD memory card .................................................................................................... 19
Removing a microSD memory card ................................................................................................... 20
3 Connecting to a network .............................................................................................................................. 21
Connecting to a wireless network ....................................................................................................................... 21
Using the wireless controls ............................................................................................................... 21
Airplane mode key .......................................................................................................... 21
Operating system controls ............................................................................................. 21
Connecting to a WLAN ....................................................................................................................... 22
Using Mobile Broadband ................................................................................................................... 23
Using GPS ........................................................................................................................................... 23
Using Bluetooth wireless devices ...................................................................................................... 23
v
Connecting Bluetooth devices ........................................................................................ 24
4 Enjoying entertainment features .................................................................................................................. 25
Using the camera ................................................................................................................................................. 25
Using audio .......................................................................................................................................................... 25
Connecting speakers ......................................................................................................................... 25
Connecting headphones .................................................................................................................... 25
Connecting headsets ......................................................................................................................... 26
Using sound settings ......................................................................................................................... 26
Using video .......................................................................................................................................................... 26
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 26
Using data transfer .............................................................................................................................................. 26
Connecting devices to a USB Type-C port ......................................................................................... 27
5 Navigating the screen .................................................................................................................................. 28
Using TouchPad and touch screen gestures ........................................................................................................ 28
Tap ..................................................................................................................................................... 28
Two-nger pinch zoom ..................................................................................................................... 29
Two-nger slide (TouchPad only) ..................................................................................................... 29
Two-nger tap (TouchPad only) ........................................................................................................ 29
Four-nger tap (TouchPad only) ....................................................................................................... 29
Three-nger swipe (TouchPad only) ................................................................................................. 30
One-nger slide (touch screen only) ................................................................................................. 31
Using an optional keyboard or mouse ................................................................................................................. 31
Using an on-screen keyboard .............................................................................................................................. 31
6 Managing power .......................................................................................................................................... 32
Using Sleep and Hibernation ............................................................................................................................... 32
Initiating and exiting Sleep ............................................................................................................... 32
Shutting down (turning o) the computer .......................................................................................................... 33
Using the Power icon and Power Options ............................................................................................................ 33
Running on battery power ................................................................................................................................... 33
Using HP Fast Charge ........................................................................................................................ 34
Displaying battery charge ................................................................................................................. 34
Conserving battery power ................................................................................................................. 34
Identifying low battery levels ........................................................................................................... 34
Resolving a low battery level ............................................................................................................ 35
Resolving a low battery level when external power is available ................................... 35
Resolving a low battery level when no power source is available ................................. 35
Resolving a low battery level when the computer cannot exit Hibernation .................. 35
vi
Factory-sealed battery ...................................................................................................................... 35
Running on external power ................................................................................................................................. 35
7 Maintaining your computer .......................................................................................................................... 37
Improving performance ....................................................................................................................................... 37
Using Disk Cleanup ............................................................................................................................ 37
Updating programs and drivers .......................................................................................................................... 37
Cleaning your computer ...................................................................................................................................... 38
Cleaning procedures .......................................................................................................................... 38
Cleaning the display ........................................................................................................ 38
Cleaning the sides or cover ............................................................................................. 38
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 38
Traveling with or shipping your computer .......................................................................................................... 39
8 Securing your computer and information ....................................................................................................... 40
Using passwords .................................................................................................................................................. 40
Setting Windows passwords ............................................................................................................. 40
Setting Setup Utility (BIOS) passwords ............................................................................................. 40
Using Windows Hello ........................................................................................................................................... 41
Using Internet security software ......................................................................................................................... 41
Using antivirus software ................................................................................................................... 42
Using rewall software ..................................................................................................................... 42
Installing software updates ................................................................................................................................. 42
Securing your wireless network .......................................................................................................................... 42
Backing up your software applications and information .................................................................................... 42
9 Using Setup Utility (BIOS) ............................................................................................................................. 43
Starting Setup Utility (BIOS) ................................................................................................................................ 43
Updating Setup Utility (BIOS) .............................................................................................................................. 43
Downloading a BIOS update .............................................................................................................. 43
10 Using HP PC Hardware Diagnostics UEFI ....................................................................................................... 44
Downloading HP PC Hardware Diagnostics UEFI to a USB device ....................................................................... 44
Downloading the latest HP PC Hardware Diagnostics UEFI version ................................................. 45
11 Backing up, restoring, and recovering .......................................................................................................... 46
Creating backups ................................................................................................................................................. 46
Restore and recovery ........................................................................................................................................... 46
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12 Specications ............................................................................................................................................ 47
Input power .......................................................................................................................................................... 47
Operating environment ....................................................................................................................................... 48
13 Electrostatic Discharge .............................................................................................................................. 49
14 Accessibility .............................................................................................................................................. 50
Supported assistive technologies ....................................................................................................................... 50
Contacting support .............................................................................................................................................. 50
Index ............................................................................................................................................................. 51
viii
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, and where to
nd additional HP resources.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
● Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 46.
● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 21.
● Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 4 and Enjoying entertainment features on page 25.
● Update or purchase antivirus software. See Using antivirus software on page 42.
Best practices 1
More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
● Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
2 Chapter 1 Starting right
● Specic warranty information about this computer
Resource Contents
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
More HP resources 3
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, type system
information in the taskbar search box.
Locating software
To nd out what software is installed on your computer:
▲ Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
IMPORTANT: For consistent performance and advance security, your computer works exclusively with
compatible apps from the Windows Store. Windows 32 apps will not run on your computer. For more
information go to http://www.hp.com/support, and follow the instructions to nd your product.
To add software to your computer, use the Windows Store app.
1. Select Start, and then select Store.
2. Type your search term in the search box, and then follow the on-screen instructions.
4 Chapter 2 Getting to know your computer
Right side
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
(2) Volume buttons Control speaker volume on the computer.
(3) Nano SIM card slot Supports a wireless subscriber identity module (SIM) card.
(4) Card tray access hole Insert the removal tool or a small straightened paper clip into
Left side
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
For SIM card installation steps, see Inserting a nano SIM card
on page 18.
the hole and press in to release the tray.
Component Description
(1) MicroSD memory card reader Reads optional memory cards that store, manage, share, or
access information. For installation instructions, see Using the
microSD memory card reader on page 19.
(2) Card tray access hole Insert the removal tool or a small straightened paper clip into
the hole and press in to release the tray.
(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Right side 5
Component Description
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
Display
(4) USB Type-C power connector and SuperSpeed
port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and provides
high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
Component Description
(1) Speakers Produce sound.
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
(3) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
(4) Camera lights On: One or more front cameras are in use.
6 Chapter 2 Getting to know your computer
area networks (WLANs).
area networks (WWANs).
Component Description
(5) Cameras Allow you to video chat, record video, and record still images. To use
your camera, see Using the camera on page 25. Some cameras also
allow a facial recognition logon to Windows, instead of a password
logon. For more information, see Using Windows Hello on page 41.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region,
To access the user guides, select Start, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
Connecting the keyboard
1. Rotate the softcover top portion (1) downward from the hinge until it creates a stand at the angle you
want.
2. Flip the softcover keyboard (2) downward.
3. To connect the keyboard, lower the computer into the softcover (3) until the connectors click into place.
8 Chapter 2 Getting to know your computer
Removing the keyboard
1. To remove the computer from the keyboard, pull the keyboard (1) away from the back of the stand.
2. Separate the tablet (2) and keyboard (2).
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using TouchPad and touch
screen gestures on page 28.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
10 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) fn key Executes specic functions when pressed in combination with
another key.
(2) Windows® key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(3) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Keyboard area 11
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