Hewlett Packard A2W79A User Manual

COLOR LASERJET ENTERPRISE M855

User Guide

M855x+M855xhM855dn

HP Color LaserJet Enterprise M855

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: A2W77-90907

Edition 1, 11/2013

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Incorporated.

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is a registered trademark of The Open

UNIX Group.

Table of contents

1 Product introduction ..................................................................................................................................... 1

Product comparison .............................................................................................................................................. 2

Product views ........................................................................................................................................................ 5

Product front view ............................................................................................................................... 5

Product back view ............................................................................................................................... 6

Interface ports ..................................................................................................................................... 7

Control-panel view .............................................................................................................................. 8

Finishing accessory views ................................................................................................................................... 10

Stapler/stacker and stapler/stacker with hole punch ..................................................................... 10

Booklet maker and booklet maker with hole punch ........................................................................ 11

Product hardware setup and software installation ............................................................................................ 12

2 Paper trays ................................................................................................................................................. 13

Configure trays for paper type and size .............................................................................................................. 14

Configure a tray when loading paper ............................................................................................... 14

Configure a tray to match print job settings .................................................................................... 14

Configure a tray by using the control panel ..................................................................................... 14

Load Tray 1 .......................................................................................................................................................... 15

Load Tray 2 .......................................................................................................................................................... 19

Load the 3x500-sheet trays ................................................................................................................................ 23

Load the 3,500-sheet high-capacity tray ........................................................................................................... 27

Configure the default staple location ................................................................................................................. 29

Configure the default hole punch location ......................................................................................................... 29

3 Parts, supplies, and accessories ................................................................................................................... 31

Order parts, accessories, and supplies ............................................................................................................... 32

Ordering ............................................................................................................................................. 32

Parts and supplies ............................................................................................................................. 32

Accessories ........................................................................................................................................ 34

Replace the toner cartridges ............................................................................................................................... 35

Replace the imaging drums ................................................................................................................................. 38

ENWW iii

4 Print ........................................................................................................................................................... 41

Print tasks (Windows) .......................................................................................................................................... 42

How to print (Windows) ..................................................................................................................... 42

Automatically print on both sides (Windows) .................................................................................. 43

Manually print on both sides (Windows) .......................................................................................... 45

Print multiple pages per sheet (Windows) ....................................................................................... 47

Select the paper type (Windows) ...................................................................................................... 49

Print tasks (Mac OS X) .......................................................................................................................................... 52

How to print (Mac OS X) ..................................................................................................................... 52

Automatically print on both sides (Mac OS X) .................................................................................. 52

Manually print on both sides (Mac OS X) .......................................................................................... 52

Print multiple pages per sheet (Mac OS X) ....................................................................................... 52

Select the paper type (Mac OS X) ...................................................................................................... 53

Store print jobs on the product ........................................................................................................................... 54

Create a stored job (Windows) .......................................................................................................... 54

Create a stored job (Mac OS X) .......................................................................................................... 56

Print a stored job ............................................................................................................................... 57

Delete a stored job ............................................................................................................................ 57

Mobile printing ..................................................................................................................................................... 58

HP Wireless Direct printing ............................................................................................................... 58

HP ePrint via email ............................................................................................................................ 58

HP ePrint software ............................................................................................................................ 59

AirPrint ............................................................................................................................................... 60

Print from the USB port ....................................................................................................................................... 61

Enable the USB port for printing ....................................................................................................... 61

Print USB documents ........................................................................................................................ 61

5 Manage the product ..................................................................................................................................... 63

HP Embedded Web Server ................................................................................................................................... 64

How to access the HP Embedded Web Server (EWS) ........................................................................ 64

HP Utility for Mac OS X ......................................................................................................................................... 65

Open HP Utility .................................................................................................................................. 65

HP Utility features ............................................................................................................................. 65

HP Web Jetadmin ................................................................................................................................................. 67

Economy settings ................................................................................................................................................ 68

Optimize speed or energy usage ...................................................................................................... 68

Set Sleep mode ................................................................................................................................. 68

Set the Sleep Schedule ...................................................................................................................... 68

Product security features .................................................................................................................................... 70

Security statements .......................................................................................................................... 70

IP Security .......................................................................................................................................... 70

iv ENWW

Sign in to the product ........................................................................................................................ 70

Assign a system password ................................................................................................................ 70

Encryption support: HP High Performance Secure Hard Disks ........................................................ 71

Software and firmware updates ......................................................................................................................... 72

6 Solve problems ........................................................................................................................................... 73

Restore factory-set defaults ............................................................................................................................... 74

Control panel help system .................................................................................................................................. 75

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 76

Change the “Very Low” settings ....................................................................................................... 76

For products with fax capability ..................................................................................... 76

Order supplies ................................................................................................................................... 77

Product does not pick up paper or misfeeds ...................................................................................................... 78

The product does not pick up paper ................................................................................................. 78

The product picks up multiple sheets of paper ................................................................................ 78

The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 78

Clear jams ............................................................................................................................................................ 80

Auto-navigation for clearing jams .................................................................................................... 80

Experiencing frequent or recurring paper jams? .............................................................................. 80

Clear jams in Tray 1, the right door, and the fuser ........................................................................... 81

Clear jams in Tray 2 ........................................................................................................................... 85

Clear jams in the 3x500-sheet feeder and the lower-right door ..................................................... 88

Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door ......................... 90

Clear output jams in the output-accessory bridge ........................................................................... 93

Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory .... 95

Clear top left door jams in the stapler/stacker .............................................................. 95

Clear Stapler 1 jams in the stapler/stacker .................................................................... 98

Clear stapler/stacker connection jams (hole-punch models only) ............................. 101

Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory .... 105

Clear top left door jams in the booklet maker ............................................................. 105

Clear Stapler 1 jams in the booklet maker ................................................................... 108

Clear front left door jams in the booklet maker .......................................................... 111

Clear stapler 2 or 3 jams in the booklet maker ............................................................ 117

Improve print quality ......................................................................................................................................... 122

Print from a different software program ....................................................................................... 122

Check the paper-type setting for the print job ............................................................................... 122

Check the paper type setting (Windows) ..................................................................... 122

Check the paper type setting (Mac OS X) ..................................................................... 122

Check toner-cartridge status .......................................................................................................... 123

Calibrate the product to align the colors ........................................................................................ 123

Print a cleaning page ...................................................................................................................... 124

ENWW v

Visually inspect the imaging-drum ................................................................................................ 124

Check paper and the printing environment .................................................................................... 124

Step one: Use paper that meets HP specifications ...................................................... 124

Step two: Check the environment ................................................................................ 125

Check other print job settings ......................................................................................................... 125

Adjust color settings (Windows) ................................................................................... 125

Try a different print driver .............................................................................................................. 126

Set the individual tray alignment ................................................................................................... 127

Solve wired network problems ......................................................................................................................... 128

Poor physical connection ................................................................................................................ 128

The computer is using the incorrect IP address for the product ................................................... 128

The computer is unable to communicate with the product ........................................................... 128

The product is using incorrect link and duplex settings for the network ...................................... 129

New software programs might be causing compatibility problems ............................................. 129

The computer or workstation might be set up incorrectly ............................................................ 129

The product is disabled, or other network settings are incorrect ................................................. 129

Index ........................................................................................................................................................... 131

vi ENWW

1 Product introduction

●

Product comparison

●

Product views

●

Finishing accessory views

●

Product hardware setup and software installation

For more information:

In the US, go to

Outside the US, go to Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/support/colorljM855.

www.hp.com/support. Select your country/region. Click Product Support &

ENWW 1

Product comparison

M855dn

A2W77A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (500-sheet capacity)

3x500-sheet paper feeder

NOTE: Optional for the M855dn

model. If this input accessory is installed, then any of the optional finishing accessories can also be installed with the M855dn model.

3,500-sheet high-capacity input trays

NOTE: Optional for the M855dn

model. If this input accessory is installed, then any of the optional finishing accessories can also be installed with the M855dn model.

Automatic duplex printing

Optional 1x500-sheet feeder with

cabinet. Available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions

M855xh

A2W78A

M855x+

A2W79A

M855x+

D7P73A

NOTE: If this input accessory is

installed, then any of the optional finishing accessories can also be installed with the M855dn model.

Optional stapler/stacker finishing

accessory

Optional stapler/stacker with 2/4

hole punch finishing accessory

Available in Europe, the Middle East, Africa, and Asia-Pacific Countries/ Regions

Optional booklet maker finishing

accessory

Available in Europe, the Middle East, Africa, and Asia-Pacific Countries/ Regions

Optional booklet maker with 2/3 hole

punch finishing accessory

Available in North America and Latin America

2 Chapter 1 Product introduction ENWW

M855dn

M855xh

M855x+

Optional booklet maker with 2/4 hole

punch finishing accessory

Available in Europe, the Middle East, Africa, and Asia-Pacific Countries/ Regions

Connectivity 10/100/1000 Ethernet LAN

connection with IPv4 and IPv6

Easy-access USB port for printing

without a computer and upgrading the firmware

HP near-field communications (NFC)

and Wireless Direct accessory for printing from mobile devices

Optional HP NFC and Wireless Direct

accessory for printing from mobile devices

Storage HP High-Performance Secure Hard

Disk

Control-panel display and

Touchscreen control panel

input

Print Prints 46 pages per minute (ppm) on

A4 and 45 ppm on letter-size paper

A2W77A

A2W78A

A2W79A

D7P73A

Easy-access USB printing (no

computer required)

Mobile printing solutions

For more information

●

HP ePrint via email

●

HP ePrint software

about Mobile printing

●

solutions see:

www.hpconnected.com

www.hp.com/go/ LaserJetMobilePrinting

(English only)

www.hp.com/go/ eprintsoftware

HP ePrint app

●

HP ePrint Enterprise

●

HP ePrint Home & Biz

●

HP Printer Control app

●

Google Cloud Print

●

AirPrint

www.hp.com/go/ eprintenterprise

www.google.com/ cloudprint/learn

www.hp.com/go/airprint

ENWW Product comparison 3

M855dn

M855xh

M855x+

Supported operating

systems

Windows XP SP3 or later, 32-bit and 64-bit

NOTE: The software installer does

not support the 64-bit version, but the print driver supports it.

NOTE: Microsoft retired

mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.

Windows Vista, 32-bit and 64-bit

NOTE: Windows Vista Starter is not

supported by the software installer or the print driver.

Windows 7 SP1 or later, 32-bit and

64-bit

Windows 8, 32-bit and 64-bit

Windows 2003 Server SP2 or later,

32-bit and 64-bit

NOTE: The software installer does

not support the 64-bit version, but the print driver supports it.

A2W77A

A2W78A

A2W79A

D7P73A

NOTE: Microsoft retired

mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.

Windows Server 2008, 32-bit and 64-

bit

Windows Server 2008 R2, 64-bit

Windows Server 2012, 64-bit

Mac OS X 10.6, 10.7 Lion, and 10.8

Mountain Lion

The HP ePrint Software supports the following operating systems: Windows® XP SP3 or greater (32-bit) up to ePrint Software version 3; Windows Vista® (32-bit and 64-bit); Windows 7 SP 1 or later (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X versions 10.6, 10.7 Lion, and 10.8 Mountain Lion.

The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to the in-box software installation CD. For a current list of supported operating systems, go to HP's all-inclusive help for your product. If you are located outside the US, go to then click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the operating system version, and then click the Download button.

The HP Software Installer CD installs the HP PCL 6 discrete driver for Windows operating systems along with other optional software. Mac installer software is not included on the CD. The CD provides steps to download the Mac installer software from The steps to download the Mac installer software are as follows: Go to click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the operating system version, and then click the Download button.

www.hp.com/support, select a country/region, and

www.hp.com/support/colorljM855 for

www.hp.com.

www.hp.com/support, select the country/region, and then

4 Chapter 1 Product introduction ENWW

Product views

●

Product front view

●

Product back view

●

Interface ports

●

Control-panel view

Product front view

1 2 3 4

1 Output bin

2 Control panel with color touchscreen display (tilts up for easier viewing)

3 Easy-access USB port (for printing without a computer)

NOTE: An administrator must enable this port before use.

4 Hardware integration pocket (for connecting accessory and third-party devices)

5 Right door (access to the fuser and for clearing jams)

6Tray 1

7Tray 2

8 On/off button

9 Front door (access to the toner cartridges and imaging drums)

M855x+M855xhM855dn

10 3x500-sheet paper feeder

11 3,500-sheet high-capacity input tray

ENWW Product views 5

Product back view

1 Formatter (contains the interface ports)

2 Lever to lock the product to the 3x500-sheet feeder (M855xh model only)

3 Power connection

4 Model and serial number label

6 Chapter 1 Product introduction ENWW

Interface ports

1 Slot for a cable-type security lock

2 Local area network (LAN) Ethernet (RJ-45) network port

3 USB port for connecting external USB devices (this port might be covered)

4 Hi-Speed USB 2.0 printing port

NOTE: For Easy-access USB printing, use the USB port near the control panel.

5 Foreign interface harness (for connecting third-party devices)

ENWW Product views 7

Control-panel view

The Home screen provides access to the product features and indicates the current status of the product.

You can return to the Home screen at any time by touching the Home button on the left side of the product control panel. You can also touch the Home button in the upper-left corner of most screens.

NOTE: The features that appear on the Home screen can vary, depending on the product configuration.

2 1

4 5 6 7 8 9

1 Home button and light Touch to return to the product Home screen at any time.

2 Product status The status line provides information about the overall product status.

3 HP logo or Home button

4 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can

5 Sign In or Sign Out

button

6 Language Selection

button

7 Sleep button Touch the Sleep button to put the product into Sleep mode.

8 Network button Touch the Network button to find information about the network connection.

9 Help button Touch the Help button to open the embedded help system.

On any screen other than the Home screen, the HP logo changes to a Home

Home

cancel or continue the job.

Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the product if you have signed in for access to secured features. After you sign out, the product restores all options to the default settings.

Touch the Language Selection button to select the language for the control-panel display.

button to return to the Home screen.

button. Touch the

8 Chapter 1 Product introduction ENWW

10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.

11 Features Depending on the product configuration, the features that appear in this area can include any of the

following items:

●

Quick Sets

●

Retrieve from USB

●

Retrieve from Device Memory

●

Job Status

●

Supplies

●

Trays

●

Administration

●

Device Maintenance

ENWW Product views 9

Finishing accessory views

These finishing devices are available as accessories for this product.

●

Stapler/stacker and stapler/stacker with hole punch

●

Booklet maker and booklet maker with hole punch

Stapler/stacker and stapler/stacker with hole punch

1 Stapler/stacker output bins

2 Stapler/stacker output slot

3 Front door

4Stapler 1

5 Top left door

6 Hole-punch unit (hole punch models only)

7 Hole-punch alignment knob (hole punch models only)

8 Chad collector (hole punch models only)

9 Hole-punch door (hole punch models only)

10 Chapter 1 Product introduction ENWW

Booklet maker and booklet maker with hole punch

1 Booklet output bin

2 Stapler/stacker output bins

3 Stapler/stacker output slot

4 Lower booklet door (access for clearing jams)

5 Front left door

6Stapler 1

7 Lower paper delivery guide

8 Upper paper delivery guide

9 Top left door

10 Hole-punch unit (hole punch models only)

11 Hole-punch alignment knob (hole punch models only)

12 Chad collector (hole punch models only)

13 Hole-punch door (hole punch models only)

14 Paper-advancement knobs for clearing jams

15 Saddle-stitch carriage, access to stapler 2 and stapler 3

ENWW Finishing accessory views 11

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.

In the US, go to

Outside the US, follow these steps:

1. Go to

2. Select your country/region.

3. Click Product Support & Troubleshooting.

4. Enter the product name (HP Color LaserJet Enterprise M855), and then select Search.

Find the following support:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/support/colorljM855 for HP's all-inclusive help for your product.

www.hp.com/support.

12 Chapter 1 Product introduction ENWW

2 Paper trays

●

Configure trays for paper type and size

●

Load Tray 1

●

Load Tray 2

●

Load the 3x500-sheet trays

●

Load the 3,500-sheet high-capacity tray

●

Configure the default staple location

●

Configure the default hole punch location

For more information:

In the US, go to

Outside the US, go to Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/support/colorljM855.

www.hp.com/support. Select your country/region. Click Product Support &

ENWW 13

Configure trays for paper type and size

The product automatically prompts you to configure a tray for type and size in the following situations:

●

When you load paper into the tray

●

When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job’s settings

NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size

paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the product prints from Tray 1, even if the paper type and size settings in the print job do not match the paper loaded in Tray 1.

Configure a tray when loading paper

1. Load paper in the tray.

2. The tray configuration message displays on the product control panel.

3. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a

different paper size or type.

4. Select the correct type and size, and then touch the OK button.

Configure a tray to match print job settings

1. In the software program, specify the source tray, the paper size, and the paper type.

2. Send the job to the product.

If the tray needs to be configured, a tray configuration message displays on the product control panel.

3. Load the tray with the specified type and size of paper, and then close the tray.

4. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a

different paper size or type.

5. Select the correct type and size, and then touch the OK button.

Configure a tray by using the control panel

You can also configure the trays for type and size without a prompt from the product.

1. From the Home screen on the product control panel, scroll to and touch the Trays button.

2. Touch the line for the tray that you want to configure, and then touch the Modify button.

3. Select the paper type and size from the lists of options.

4. Touch the OK button to save your selection.

14 Chapter 2 Paper trays ENWW

Load Tray 1

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Pull out the tray extension to support the paper.

3. Load paper in the tray. See Table 2-1 Tray 1

paper orientation on page 16.

TIP: To achieve the highest print-quality, HP

recommends that you load the paper long-edge first.

ENWW Load Tray 1 15

4. Make sure that the paper fits under the fill line on

the paper guides.

5. Adjust the side guides so that they lightly touch

the paper stack, but do not bend it.

Table 2-1 Tray 1 paper orientation

Paper type Image orientation Duplex mode How to load paper

Preprinted, letterhead, or labels

Portrait 1-sided printing Face-down

Top edge toward the back of the product

16 Chapter 2 Paper trays ENWW

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Automatic 2-sided printing Face-up

Top edge toward the back of the product

Prepunched Portrait 1-sided printing Face-down

Holes towards the right of the tray

Preprinted or letterhead Landscape 1-sided printing Face-down

Top edge toward the right

ENWW Load Tray 1 17

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Automatic 2-sided printing Face-up

Top edge toward the left

Envelopes Short edge of the envelope

feeding into the product

1-sided printing Face-down

Top edge toward the back of the product

18 Chapter 2 Paper trays ENWW

Load Tray 2

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Adjust the paper-length and paper-width guides

by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

3. Load paper into the tray. Check the paper to

verify the guides lightly touch the stack, but do not bend it.

NOTE: To prevent jams, do not overfill the tray.

Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an

error message might appear during printing or the paper might jam.

ENWW Load Tray 2 19

4. Close the tray.

5. The control panel shows the tray’s paper type

and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size.

6. For custom-size paper, you need to specify the X

and Y dimensions for the paper when the prompt displays on the product control panel.

Table 2-2 Tray 2 paper orientation

Paper type Image orientation Duplex mode How to load paper

Preprinted or letterhead Portrait 1-sided printing Face-up

Top edge at the back of the tray

20 Chapter 2 Paper trays ENWW

Table 2-2 Tray 2 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Automatic 2-sided printing Face-down

Top edge at the back of the tray

Landscape 1-sided printing Face-up

Bottom edge toward the right side of the tray

Automatic 2-sided printing Face-down

Top edge toward the right side of the tray

ENWW Load Tray 2 21

Table 2-2 Tray 2 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Prepunched Portrait 1-sided printing Holes toward the left side of the tray

Automatic 2–sided printing Holes toward the right side of the tray

22 Chapter 2 Paper trays ENWW

+ 114 hidden pages