Hewlett Packard A2W75A User Manual
COLOR LASERJET ENTERPRISE FLOW MFP M880
User Guide
M880z+M880z
HP Color LaserJet Enterprise flow MFP
M880
User Guide
Copyright and License
© 2013 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Part number: A2W75-90907
Edition 1, 11/2013
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Incorporated.
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Microsoft®, Windows®, Windows® XP, and
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Group.
Table of contents
1 Product introduction ..................................................................................................................................... 1
Product comparison .............................................................................................................................................. 2
Product views ........................................................................................................................................................ 5
Product front view ............................................................................................................................... 5
Product back view ............................................................................................................................... 7
Interface ports ..................................................................................................................................... 8
Control-panel view .............................................................................................................................. 9
Finishing accessory views ................................................................................................................................... 11
Stapler/stacker and stapler/stacker with hole punch ..................................................................... 11
Booklet maker and booklet maker with hole punch ........................................................................ 12
Product hardware setup and software installation ............................................................................................ 13
2 Paper trays ................................................................................................................................................. 15
Configure trays for paper type and size .............................................................................................................. 16
Configure a tray when loading paper ............................................................................................... 16
Configure a tray to match print job settings .................................................................................... 16
Configure a tray by using the control panel ..................................................................................... 16
Load Tray 1 .......................................................................................................................................................... 17
Load Tray 2 .......................................................................................................................................................... 21
Load the 3x500-sheet trays ................................................................................................................................ 25
Load the 3,500-sheet high-capacity tray ........................................................................................................... 29
Configure the default staple location ................................................................................................................. 31
Configure the default hole punch location ......................................................................................................... 31
3 Parts, supplies, and accessories ................................................................................................................... 33
Order parts, accessories, and supplies ............................................................................................................... 34
Ordering ............................................................................................................................................. 34
Parts and supplies ............................................................................................................................. 34
Accessories ........................................................................................................................................ 36
Replace the toner cartridges ............................................................................................................................... 37
Replace the imaging drums ................................................................................................................................. 40
ENWW iii
4 Print ........................................................................................................................................................... 43
Print tasks (Windows) .......................................................................................................................................... 44
How to print (Windows) ..................................................................................................................... 44
Automatically print on both sides (Windows) .................................................................................. 45
Manually print on both sides (Windows) .......................................................................................... 47
Print multiple pages per sheet (Windows) ....................................................................................... 49
Select the paper type (Windows) ...................................................................................................... 51
Print tasks (Mac OS X) .......................................................................................................................................... 54
How to print (Mac OS X) ..................................................................................................................... 54
Automatically print on both sides (Mac OS X) .................................................................................. 54
Manually print on both sides (Mac OS X) .......................................................................................... 54
Print multiple pages per sheet (Mac OS X) ....................................................................................... 54
Select the paper type (Mac OS X) ...................................................................................................... 55
Store print jobs on the product ........................................................................................................................... 56
Create a stored job (Windows) .......................................................................................................... 56
Create a stored job (Mac OS X) .......................................................................................................... 58
Print a stored job ............................................................................................................................... 59
Delete a stored job ............................................................................................................................ 59
Mobile printing ..................................................................................................................................................... 60
HP Wireless Direct printing ............................................................................................................... 60
HP ePrint via email ............................................................................................................................ 60
HP ePrint software ............................................................................................................................ 61
AirPrint ............................................................................................................................................... 62
Print from the USB port ....................................................................................................................................... 63
Enable the USB port for printing ....................................................................................................... 63
Print USB documents ........................................................................................................................ 63
5 Copy ........................................................................................................................................................... 65
Make a copy ......................................................................................................................................................... 66
Copy on both sides (duplex) ................................................................................................................................ 68
Copy on both sides automatically ..................................................................................................... 68
Copy on both sides manually ............................................................................................................ 68
Optimize copy quality for text or pictures .......................................................................................................... 69
6 Scan/send ................................................................................................................................................... 71
Set up scan/send features .................................................................................................................................. 72
Create a Quick Set ................................................................................................................................................ 74
Send a scanned document to a network folder .................................................................................................. 76
Send a scanned document to one or more email addresses .............................................................................. 79
Use the address book to send email ................................................................................................................... 82
iv ENWW
Add contacts to the address book from the product control panel ................................................. 82
Send a document to email by using the address book ..................................................................... 84
7 Fax ............................................................................................................................................................. 87
Set up fax ............................................................................................................................................................. 88
The first time the product is turned on with a fax accessory installed ........................................... 88
After initial product hardware setup ................................................................................................ 88
Change fax configurations .................................................................................................................................. 89
Fax dialing settings ........................................................................................................................... 89
General fax send settings ................................................................................................................. 90
Fax receive settings .......................................................................................................................... 91
Send a fax ............................................................................................................................................................ 93
8 Manage the product ..................................................................................................................................... 95
HP Embedded Web Server ................................................................................................................................... 96
How to access the HP Embedded Web Server (EWS) ........................................................................ 96
HP Utility for Mac OS X ......................................................................................................................................... 97
Open HP Utility .................................................................................................................................. 97
HP Utility features ............................................................................................................................. 97
HP Web Jetadmin ................................................................................................................................................. 99
Economy settings .............................................................................................................................................. 100
Optimize speed or energy usage .................................................................................................... 100
Set Sleep mode ............................................................................................................................... 100
Set the Sleep Schedule ................................................................................................................... 100
Product security features .................................................................................................................................. 102
Security statements ........................................................................................................................ 102
IP Security ....................................................................................................................................... 102
Sign in to the product ...................................................................................................................... 102
Assign a system password .............................................................................................................. 102
Encryption support: HP High Performance Secure Hard Disks ...................................................... 103
Software and firmware updates ....................................................................................................................... 104
9 Solve problems .......................................................................................................................................... 105
Restore factory-set defaults ............................................................................................................................. 106
Control panel help system ................................................................................................................................ 107
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel .................... 108
Change the “Very Low” settings ..................................................................................................... 108
For products with fax capability ................................................................................... 108
Order supplies ................................................................................................................................. 109
Product does not pick up paper or misfeeds .................................................................................................... 110
ENWW v
The product does not pick up paper ............................................................................................... 110
The product picks up multiple sheets of paper .............................................................................. 110
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 110
Clear jams .......................................................................................................................................................... 112
Auto-navigation for clearing jams .................................................................................................. 112
Experiencing frequent or recurring paper jams? ............................................................................ 112
Clear jams in Tray 1, the right door, and the fuser ......................................................................... 113
Clear jams in Tray 2 ......................................................................................................................... 117
Clear jams in the 3x500-sheet feeder and the lower-right door ................................................... 120
Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door ....................... 122
Clear jams in the document feeder ................................................................................................. 126
Clear output jams in the output-accessory bridge ......................................................................... 129
Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory .. 131
Clear top left door jams in the stapler/stacker ............................................................ 131
Clear Stapler 1 jams in the stapler/stacker ................................................................. 134
Clear stapler/stacker connection jams (hole-punch models only) ............................. 137
Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory .... 141
Clear top left door jams in the booklet maker ............................................................. 141
Clear Stapler 1 jams in the booklet maker ................................................................... 144
Clear front left door jams in the booklet maker .......................................................... 147
Clear stapler 2 or 3 jams in the booklet maker ............................................................ 153
Improve print quality ......................................................................................................................................... 158
Print from a different software program ....................................................................................... 158
Check the paper-type setting for the print job ............................................................................... 158
Check the paper type setting (Windows) ..................................................................... 158
Check the paper type setting (Mac OS X) ..................................................................... 159
Check toner-cartridge status .......................................................................................................... 159
Calibrate the product to align the colors ........................................................................................ 159
Print a cleaning page ...................................................................................................................... 160
Visually inspect the imaging-drum ................................................................................................ 160
Check paper and the printing environment .................................................................................... 160
Step one: Use paper that meets HP specifications ...................................................... 160
Step two: Check the environment ................................................................................ 161
Check other print job settings ......................................................................................................... 161
Adjust color settings (Windows) ................................................................................... 161
Try a different print driver .............................................................................................................. 162
Set the individual tray alignment ................................................................................................... 163
Improve copy image quality .............................................................................................................................. 164
Check the scanner glass for dirt and smudges ............................................................................... 164
Calibrate the scanner ...................................................................................................................... 165
Check the paper settings ................................................................................................................ 166
vi ENWW
Check the paper size and type configuration ............................................................... 166
Select the tray to use for the copy ............................................................................... 166
Check the image-adjustment settings ........................................................................................... 166
Optimize copy quality for text or pictures ...................................................................................... 166
Edge-to-edge copying .................................................................................................................... 167
Clean the pickup rollers and separation pad in the document feeder ........................................... 167
Improve scan image quality .............................................................................................................................. 169
Check the scanner glass for dirt and smudges ............................................................................... 169
Check the scan/send settings from the product control panel ..................................................... 170
Check the resolution settings ....................................................................................... 170
Check the color settings ............................................................................................... 171
Check the image-adjustment settings ......................................................................... 171
Optimize scan quality for text or pictures ................................................................... 171
Check the output-quality settings ............................................................................... 172
Clean the pickup rollers and separation pad in the document feeder ........................................... 172
Improve fax image quality ................................................................................................................................ 174
Send-fax quality issues ................................................................................................................... 174
Check the scanner glass for dirt and smudges ............................................................ 174
Check the send-fax resolution settings ....................................................................... 175
Check the image-adjustment settings ......................................................................... 176
Optimize fax quality for text or pictures ...................................................................... 176
Check the error-correction settings ............................................................................. 176
Send to a different fax machine ................................................................................... 177
Clean the pickup rollers and separation pad in the document feeder ........................ 177
Receive-fax quality issues .............................................................................................................. 178
Check the fit-to-page setting ....................................................................................... 178
Check the sender's fax machine ................................................................................... 178
Solve wired network problems ......................................................................................................................... 180
Poor physical connection ................................................................................................................ 180
The computer is using the incorrect IP address for the product ................................................... 180
The computer is unable to communicate with the product ........................................................... 180
The product is using incorrect link and duplex settings for the network ...................................... 181
New software programs might be causing compatibility problems ............................................. 181
The computer or workstation might be set up incorrectly ............................................................ 181
The product is disabled, or other network settings are incorrect ................................................. 181
Solve fax problems ............................................................................................................................................ 182
Checklist for solving fax problems ................................................................................................. 182
What type of phone line are you using? ....................................................................... 182
Are you using a surge-protection device? .................................................................... 182
Are you using a phone company voice-messaging service or an answering
machine? ....................................................................................................................... 182
ENWW vii
Does your phone line have a call-waiting feature? ..................................................... 183
Check fax accessory status .......................................................................................... 183
General fax problems ...................................................................................................................... 184
The fax failed to send ................................................................................................... 184
An Out of Memory status message displays on the product control panel ................ 184
Print quality of a photo is poor or prints as a gray box ............................................... 184
You touched the Stop button to cancel a fax, but the fax was still sent ..................... 184
No fax address book button displays ........................................................................... 184
Not able to locate the Fax settings in HP Web Jetadmin ............................................. 184
The header is appended to the top of the page when the overlay option is
enabled ......................................................................................................................... 184
A mix of names and numbers is in the recipients box ................................................. 184
A one-page fax prints as two pages ............................................................................. 185
A document stops in the document feeder in the middle of faxing ............................ 185
The volume for sounds coming from the fax accessory is too high or too low .......... 185
Index ........................................................................................................................................................... 187
viii ENWW
1 Product introduction
●
Product comparison
●
Product views
●
Finishing accessory views
●
Product hardware setup and software installation
For more information:
In the US, go to
Outside the US, go to
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
www.hp.com/support/colorljflowMFPM880.
www.hp.com/support. Select your country/region. Click Product Support &
ENWW 1
Product comparison
M880z
A2W75A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (500-sheet capacity)
3x500-sheet paper feeder
3,500-sheet high-capacity input trays
Automatic duplex printing
Optional stapler/stacker finishing
accessory
Optional stapler/stacker with 2/4 hole
punch finishing accessory
Available in Europe, the Middle East, Africa,
and Asia-Pacific Countries/Regions
Optional booklet maker finishing accessory
Available in Europe, the Middle East, Africa,
and Asia-Pacific Countries/Regions
Optional booklet maker with 2/3 hole
punch finishing accessory
M880z+
A2W76A
M880z+
D7P71A
Available in North America and Latin
America
Optional booklet maker with 2/4 hole
punch finishing accessory
Available in Europe, the Middle East, Africa,
and Asia-Pacific Countries/Regions
Connectivity 10/100/1000 Ethernet LAN connection with
IPv4 and IPv6
Easy-access USB port for printing and
HP near-field communications (NFC) and
Optional HP NFC and Wireless Direct
Storage HP High-Performance Secure Hard Disk
Control-panel display and
input
Retractable keyboard
Print Prints 46 pages per minute (ppm) on A4 and
scanning without a computer and
upgrading the firmware
Wireless Direct accessory for printing from
mobile devices
accessory for printing from mobile devices
Touchscreen control panel
45 ppm on letter-size paper
2 Chapter 1 Product introduction ENWW
M880z
M880z+
M880z+
Easy-access USB printing (no computer
required)
Mobile printing solutions
For more information about
●
HP ePrint via email
●
HP ePrint software
1
Mobile printing solutions see:
●
HP ePrint app
www.hpconnected.com
●
HP ePrint Enterprise
www.hp.com/go/
●
LaserJetMobilePrinting (English
only)
www.hp.com/go/
eprintsoftware
www.hp.com/go/
HP ePrint Home & Biz
●
HP Printer Control app
●
Google Cloud Print
●
AirPrint
eprintenterprise
www.google.com/cloudprint/
learn
www.hp.com/go/airprint
Fax
Copy and Scan Copies 46 pages per minute (ppm) on A4
and 45 ppm on letter-size paper
A2W75A
A2W76A
D7P71A
Scans in monochrome at 85 images per
minute (ipm) and in color at 63 ipm.
Easy-access USB copying and scanning (no
computer required)
200-page document feeder with electronic
duplex copying and scanning and multifeed detection
Digital Send Send to E-mail, Save to USB, Save to
Network Folder, and Save to SharePoint®
options
2
,
Supported operating systems
3
Windows XP SP3 or later, 32-bit and 64-bit
NOTE: The software installer does not
support the 64-bit version, but the print
driver supports it.
NOTE: Microsoft retired mainstream
support for Windows XP in April 2009. HP
will continue to provide best-effort support
for the discontinued XP operating system.
Windows Vista, 32-bit and 64-bit
NOTE: Windows Vista Starter is not
supported by the software installer or the
print driver.
Windows 7 SP1 or later, 32-bit and 64-bit
ENWW Product comparison 3
M880z
M880z+
M880z+
Windows 8, 32-bit and 64-bit
Windows 2003 Server SP2 or later, 32-bit
and 64-bit
NOTE: The software installer does not
support the 64-bit version, but the print
driver supports it.
NOTE: Microsoft retired mainstream
support for Windows Server 2003 in July
2010. HP will continue to provide besteffort support for the discontinued Server
2003 operating system.
Windows Server 2008, 32-bit and 64-bit
Windows Server 2008 R2, 64-bit
Windows Server 2012, 64-bit
Mac OS X 10.6, 10.7 Lion, and 10.8
Mountain Lion
1
The HP ePrint Software supports the following operating systems: Windows® XP SP3 or greater (32-bit) up to ePrint Software
version 3; Windows Vista® (32-bit and 64-bit); Windows 7 SP 1 or later (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS
X versions 10.6, 10.7 Lion, and 10.8 Mountain Lion.
2
The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to
the in-box software installation CD. For a current list of supported operating systems, go to
colorljflowMFPM880 for HP's all-inclusive help for your product. If you are located outside the US, go to www.hp.com/support, and
then click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware.
3
The HP Software Installer CD installs the HP PCL 6 discrete driver for Windows operating systems along with other optional software.
Mac installer software is not included on the CD. The CD provides steps to download the Mac installer software from
The steps to download the Mac installer software are as follows: Go to
click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click
the operating system version, and then click the Download button.
A2W75A
A2W76A
D7P71A
www.hp.com/support/
www.hp.com.
www.hp.com/support, select the country/region, and then
4 Chapter 1 Product introduction ENWW
Product views
●
Product front view
●
Product back view
●
Interface ports
●
Control-panel view
Product front view
12
11
9
16
15
14
13
10
1
2
3
4
5
6
7
8
17
M880z+M880z
1 Document-feeder top cover (access for clearing jams)
2 Document-feeder input tray
3 Document-feeder output bin
4 Control panel with color touchscreen display (tilts up for easier viewing)
5 Keyboard (pull the keyboard straight out to use it)
6 Right door (access to the fuser and for clearing jams)
7Tray 1
8 Lower-right door (access for clearing jams)
9 3x500-sheet paper feeder
10 Tray 2
ENWW Product views 5
11 On/off button
12 Front door (access to the toner cartridges and imaging drums)
13 Output bin
14 Easy-access USB port (for printing and scanning without a computer) The port is on the side of the control panel.
15 Handle for lifting the scanner assembly (to access the scanner glass)
16 Hardware integration pocket (for connecting accessory and third-party devices)
17 3,500-sheet high-capacity input tray
6 Chapter 1 Product introduction ENWW
Product back view
4
3
2
1
1 Formatter (contains the interface ports)
2 Lever to lock the product to the 3x500-sheet feeder (M880z model only)
3 Power connection
4 Model and serial number label
ENWW Product views 7
Interface ports
1 Slot for connecting a cable-type security lock
2 Local area network (LAN) Ethernet (RJ-45) network port
3 USB port for connecting external USB devices (this port might be covered)
4 Hi-Speed USB 2.0 printing port
1
2
3
4
5
6
NOTE: For Easy-access USB printing, use the USB port near the control panel.
5 Foreign interface harness (for connecting third-party devices)
6Fax port
8 Chapter 1 Product introduction ENWW
Control-panel view
S D F G
enter
k
Folder
K L
H J
:
;
Network
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the left side of the product control
panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
4
6 7 8 9 10 11
5
3
2
1
Network Folder
12
13
14
:
enter
caps lock
16
A S D F G H J K L
shift
Z X C V B N M
@ alt
1 Home button Touch to return to the product Home screen at any time.
2 Refresh button Touch the Refresh button to clear changes and restore the default settings.
3 Sign In or Sign Out
Touch the Sign In button to access secured features.
button
Touch the Sign Out button to sign out of the product if you have signed in for access to secured
features. After you sign out, the product restores all options to the default settings.
4 HP logo or Home button
On any screen other than the Home screen, the HP logo changes to a Home
Home
button to return to the Home screen.
“
;
‘
?
,
alt
shift
.
/
15
button. Touch the
5 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can
cancel or continue the job.
6 Start button Touch the Start button to start a copy job.
7 Product status The status line provides information about the overall product status.
8 Language Selection
Touch the Language Selection button to select the language for the control-panel display.
button
9 Sleep button Touch the Sleep button to put the product into Sleep mode.
10 Network button Touch the Network button to find information about the network connection.
11 Help button Touch the Help button to open the embedded help system.
12 Copies field The Copies field indicates the number of copies that the product is set to make.
13 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
ENWW Product views 9
14 Features Depending on the product configuration, the features that appear in this area can include any of the
following items:
●
Quick Sets
●
Copy
●
E-mail
●
Fax
●
Save to USB
●
Save to Network Folder
●
Save to Device Memory
●
Retrieve from USB
●
Retrieve from Device Memory
●
Save to SharePoint®
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
15 Keyboard This product includes a physical keyboard. The keys are mapped to your language in the same way
16 Easy-access USB port Insert a USB flash drive for printing and scanning without a computer or to update the product
the virtual keyboard on the product control panel is mapped. If you select a different keyboard
layout for the virtual keyboard, the keys on the physical keyboard are remapped to match the new
settings.
firmware.
NOTE: An administrator must enable this port before use.
10 Chapter 1 Product introduction ENWW
Finishing accessory views
These finishing devices are available as accessories for this product.
●
Stapler/stacker and stapler/stacker with hole punch
●
Booklet maker and booklet maker with hole punch
Stapler/stacker and stapler/stacker with hole punch
2
1
1 Stapler/stacker output bins
2 Stapler/stacker output slot
3 Front door
4Stapler 1
5 Top left door
6 Hole-punch unit (hole punch models only)
4
5
6
3
7
8
9
7 Hole-punch alignment knob (hole punch models only)
8 Chad collector (hole punch models only)
9 Hole-punch door (hole punch models only)
ENWW Finishing accessory views 11
Booklet maker and booklet maker with hole punch
3
2
1
1 Booklet output bin
2 Stapler/stacker output bins
3 Stapler/stacker output slot
4 Lower booklet door (access for clearing jams)
5 Front left door
6Stapler 1
6
7
8
9
10
5
11
12
13
4
14
15
7 Lower paper delivery guide
8 Upper paper delivery guide
9 Top left door
10 Hole-punch unit (hole punch models only)
11 Hole-punch alignment knob (hole punch models only)
12 Chad collector (hole punch models only)
13 Hole-punch door (hole punch models only)
14 Paper-advancement knobs for clearing jams
15 Saddle-stitch carriage, access to stapler 2 and stapler 3
12 Chapter 1 Product introduction ENWW
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
In the US, go to
Outside the US, follow these steps:
1. Go to
2. Select your country/region.
3. Click Product Support & Troubleshooting.
4. Enter the product name (HP Color LaserJet Enterprise flow MFP M880), and then select Search.
Find the following support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
www.hp.com/support/colorljflowMFPM880 for HP's all-inclusive help for your product.
www.hp.com/support.
ENWW Product hardware setup and software installation 13
14 Chapter 1 Product introduction ENWW
2 Paper trays
●
Configure trays for paper type and size
●
Load Tray 1
●
Load Tray 2
●
Load the 3x500-sheet trays
●
Load the 3,500-sheet high-capacity tray
●
Configure the default staple location
●
Configure the default hole punch location
For more information:
In the US, go to
Outside the US, go to
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
www.hp.com/support/colorljflowMFPM880.
www.hp.com/support. Select your country/region. Click Product Support &
ENWW 15
Configure trays for paper type and size
The product automatically prompts you to configure a tray for type and size in the following situations:
●
When you load paper into the tray
●
When you specify a particular tray or paper type for a print job through the print driver or a software
program and the tray is not configured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size
paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the
product prints from Tray 1, even if the paper type and size settings in the print job do not match the paper
loaded in Tray 1.
Configure a tray when loading paper
1. Load paper in the tray.
2. The tray configuration message displays on the product control panel.
3. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
different paper size or type.
4. Select the correct type and size, and then touch the OK button.
Configure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
If the tray needs to be configured, a tray configuration message displays on the product control panel.
3. Load the tray with the specified type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
different paper size or type.
5. Select the correct type and size, and then touch the OK button.
Configure a tray by using the control panel
You can also configure the trays for type and size without a prompt from the product.
1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to configure, and then touch the Modify button.
3. Select the paper type and size from the lists of options.
4. Touch the OK button to save your selection.
16 Chapter 2 Paper trays ENWW
Load Tray 1
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
3. Load paper in the tray. See Table 2-1 Tray 1
paper orientation on page 18.
TIP: To achieve the highest print-quality, HP
recommends that you load the paper long-edge
first.
ENWW Load Tray 1 17
4. Make sure that the paper fits under the fill line on
the paper guides.
5. Adjust the side guides so that they lightly touch
the paper stack, but do not bend it.
Table 2-1 Tray 1 paper orientation
Paper type Image orientation Duplex mode How to load paper
Preprinted, letterhead, or
labels
Portrait 1-sided printing Face-down
Top edge toward the back of the product
18 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Automatic 2-sided printing Face-up
Top edge toward the back of the product
Prepunched Portrait 1-sided printing Face-down
Holes towards the right of the tray
Preprinted or letterhead Landscape 1-sided printing Face-down
Top edge toward the right
ENWW Load Tray 1 19
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Automatic 2-sided printing Face-up
Top edge toward the left
Envelopes Short edge of the envelope
feeding into the product
1-sided printing Face-down
Top edge toward the back of the product
20 Chapter 2 Paper trays ENWW
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