User Guide
© Copyright 2019 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries. Intel, Celeron,
Pentium, and Thunderbolt are trademarks of
Intel Corporation or its subsidiaries in the U.S.
and/or other countries. Lync, Oice 365, Skype,
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the
United States and/or other countries. NVIDIA
and the NVIDIA logo are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: August 2019
Document Part Number: L61729-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting started ............................................................................................................................................. 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Lights ................................................................................................................................................. 10
Buttons, speakers, and ngerprint reader ........................................................................................ 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 14
Hot keys (select products only) ......................................................................................................... 16
Bottom ................................................................................................................................................................. 17
Cover .................................................................................................................................................................... 18
Rear ...................................................................................................................................................................... 19
Labels ................................................................................................................................................................... 20
Inserting a SIM card (select products only) ......................................................................................................... 22
3 Network connections ................................................................................................................................... 23
Connecting to a wireless network ....................................................................................................................... 23
Using the wireless controls ............................................................................................................... 23
Wireless button ............................................................................................................... 23
Operating system controls ............................................................................................. 23
Connecting to a WLAN ....................................................................................................................... 24
Using HP Mobile Broadband (select products only) .......................................................................... 24
Using GPS (select products only) ...................................................................................................... 25
Using Bluetooth wireless devices (select products only) ................................................................. 25
Connecting Bluetooth devices ........................................................................................ 25
Using NFC to share information (select products only) .................................................................... 25
Sharing ............................................................................................................................ 26
Connecting to a wired network ............................................................................................................................ 26
vii
Connecting to a local area network (LAN) (select products only) .................................................... 26
Using HP LAN-Wireless Protection (select products only) ................................................................ 27
Turning on and customizing HP LAN-Wireless Protection ............................................. 27
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 28
Customizing MAC Address Pass Through .......................................................................................... 28
4 Navigating the screen .................................................................................................................................. 29
Using touchpad and touch screen gestures ........................................................................................................ 29
Tap ..................................................................................................................................................... 29
Two-nger pinch zoom ..................................................................................................................... 30
Two-nger slide (touchpad and precision touchpad) ....................................................................... 30
Two-nger tap (touchpad and precision touchpad) ......................................................................... 30
Three-nger tap (touchpad and precision touchpad) ...................................................................... 31
Four-nger tap (touchpad and precision touchpad) ........................................................................ 31
Three-nger swipe (touchpad and precision touchpad) .................................................................. 32
Four-nger swipe (precision touchpad) ............................................................................................ 32
One-nger slide (touch screen) ......................................................................................................... 33
Using an optional keyboard or mouse ................................................................................................................. 33
Using an on-screen keyboard (select products only) .......................................................................................... 33
5 Entertainment features ............................................................................................................................... 34
Using a camera (select products only) ................................................................................................................ 34
Using audio .......................................................................................................................................................... 34
Connecting speakers ......................................................................................................................... 34
Connecting headphones .................................................................................................................... 34
Connecting headsets ......................................................................................................................... 35
Using sound settings ......................................................................................................................... 35
Using video .......................................................................................................................................................... 35
Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 36
Connecting video devices using an HDMI cable (select products only) ............................................ 37
Setting up HDMI audio .................................................................................................... 37
Connecting a Thunderbolt DisplayPort device ................................................................................. 38
Discovering and connecting wired displays using MultiStream Transport ...................................... 39
Connect displays to computers with AMD or NVIDIA graphics (with an optional
hub) ................................................................................................................................. 39
Connect displays to computers with Intel graphics (with an optional hub) ................... 39
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 40
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 40
Discovering and connecting to Intel WiDi certied displays (select Intel products only) ................ 40
Using data transfer .............................................................................................................................................. 41
Connecting devices to a USB Type-C port (select products only) ..................................................... 41
viii
6 Managing power .......................................................................................................................................... 42
Using Sleep and Hibernation ............................................................................................................................... 42
Initiating and exiting Sleep ............................................................................................................... 42
Initiating and exiting Hibernation (select products only) ................................................................. 43
Shutting down (turning o) the computer .......................................................................................................... 43
Using the Power icon and Power Options ............................................................................................................ 44
Running on battery power ................................................................................................................................... 44
Using HP Fast Charge (select products only) .................................................................................... 44
Displaying battery charge ................................................................................................................. 45
Finding battery information in HP Support Assistant (select products only) .................................. 45
Conserving battery power ................................................................................................................. 45
Identifying low battery levels ........................................................................................................... 45
Resolving a low battery level ............................................................................................................ 46
Resolving a low battery level when external power is available ................................... 46
Resolving a low battery level when no power source is available ................................. 46
Resolving a low battery level when the computer cannot exit Hibernation .................. 46
User-replaceable battery .................................................................................................................. 46
Removing a user-replaceable battery ............................................................................ 46
Storing a user-replaceable battery .............................................................. 48
Disposing of a user-replaceable battery ...................................................... 48
Running on external power ................................................................................................................................. 48
7 Security ...................................................................................................................................................... 50
Protecting the computer ..................................................................................................................................... 50
Using passwords .................................................................................................................................................. 50
Setting passwords in Windows ......................................................................................................... 51
Setting passwords in Computer Setup ............................................................................................. 51
Managing a BIOS administrator password ........................................................................................ 52
Entering a BIOS administrator password ....................................................................... 53
Using DriveLock Security Options ..................................................................................................... 53
Selecting Automatic DriveLock (select products only) ................................................... 54
Enabling Automatic DriveLock ..................................................................... 54
Disabling Automatic DriveLock .................................................................... 54
Entering an Automatic DriveLock password ................................................ 55
Selecting manual DriveLock ........................................................................................... 55
Setting a DriveLock master password ......................................................... 55
Enabling DriveLock and setting a DriveLock user password ......................................... 56
Disabling DriveLock ........................................................................................................ 57
Entering a DriveLock password ...................................................................................... 57
Changing a DriveLock password ..................................................................................... 57
Windows Hello (select products only) ................................................................................................................. 58
ix
Using antivirus software ...................................................................................................................................... 58
Using rewall software ........................................................................................................................................ 58
Installing software updates ................................................................................................................................. 59
Using HP Client Security (select products only) .................................................................................................. 59
Using HP Device as a Service (select products only) ........................................................................................... 59
Using an optional security cable (select products only) ..................................................................................... 59
Using a ngerprint reader (select products only) ............................................................................................... 59
Locating the ngerprint reader ......................................................................................................... 60
8 Maintenance ............................................................................................................................................... 61
Improving performance ....................................................................................................................................... 61
Using Disk Defragmenter .................................................................................................................. 61
Using Disk Cleanup ............................................................................................................................ 61
Using HP 3D DriveGuard (select products only) ................................................................................ 62
Identifying HP 3D DriveGuard status .............................................................................. 62
Updating programs and drivers .......................................................................................................................... 62
Cleaning your computer ...................................................................................................................................... 62
Cleaning procedures .......................................................................................................................... 63
Cleaning the display ........................................................................................................ 63
Cleaning the sides or cover ............................................................................................. 63
Cleaning the touchpad, keyboard, or mouse (select products only) ............................. 63
Traveling with or shipping your computer .......................................................................................................... 63
9 Backing up, restoring, and recovering ........................................................................................................... 65
Backing up information and creating recovery media ........................................................................................ 65
Using Windows tools ......................................................................................................................... 65
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 65
Restoring and recovery ........................................................................................................................................ 66
Restoring, resetting, and refreshing using Windows tools .............................................................. 66
Recovering using HP Recovery media ............................................................................................... 66
Changing the computer boot order ................................................................................................... 66
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 67
Using Computer Setup ......................................................................................................................................... 67
Starting Computer Setup .................................................................................................................. 67
Navigating and selecting in Computer Setup ................................................................................... 67
Restoring factory settings in Computer Setup ................................................................................. 67
Updating the BIOS ............................................................................................................................. 68
Determining the BIOS version ......................................................................................... 68
Downloading a BIOS update ........................................................................................... 68
x
Changing the boot order using the f9 prompt .................................................................................. 69
TPM BIOS settings (select products only) ........................................................................................................... 69
Using HP Sure Start (select products only) ......................................................................................................... 70
11 Using HP PC Hardware Diagnostics .............................................................................................................. 71
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 71
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 71
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 72
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 72
Installing HP PC Hardware Diagnostics Windows ............................................................................. 72
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 72
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 73
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 73
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 73
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 73
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 74
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 74
12 Specications ............................................................................................................................................ 76
Input power .......................................................................................................................................................... 76
Operating environment ....................................................................................................................................... 77
13 Electrostatic discharge ............................................................................................................................... 78
14 Accessibility .............................................................................................................................................. 79
HP and accessibility ............................................................................................................................................. 79
Finding the technology tools you need ............................................................................................ 79
The HP commitment ......................................................................................................................... 79
International Association of Accessibility Professionals (IAAP) ....................................................... 79
Finding the best assistive technology .............................................................................................. 80
Assessing your needs ..................................................................................................... 80
Accessibility for HP products .......................................................................................... 80
Standards and legislation .................................................................................................................................... 81
Standards .......................................................................................................................................... 81
Mandate 376 – EN 301 549 ............................................................................................ 81
xi
Web Content Accessibility Guidelines (WCAG) ................................................................ 81
Legislation and regulations .............................................................................................................. 81
Useful accessibility resources and links .............................................................................................................. 82
Organizations .................................................................................................................................... 82
Educational institutions .................................................................................................................... 82
Other disability resources ................................................................................................................. 82
HP links .............................................................................................................................................. 83
Contacting support .............................................................................................................................................. 83
Index ............................................................................................................................................................. 84
xii
1 Getting started
After you set up and register the computer, HP recommends the following steps to get the most out of your
smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the
Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 23.
● Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 58.
● Get to know your computer—Learn about your computer features. See Components on page 3 and
Navigating the screen on page 29 for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
● Back up your hard drive—Create recovery discs or a recovery USB ash drive to back up your hard drive.
See Backing up, restoring, and recovering on page 65.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Additional information
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
Safety & Comfort Guide
To access this guide:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety, and Environmental Notices
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
Limited Warranty*
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
● Important regulatory notices, including information about proper
battery disposal, if needed.
● Specic warranty information about this computer
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Getting started
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
NOTE: Actual computer color, features, feature locations, and icon labels may vary from the images
depicted.
Locating hardware
To nd out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲ Right-click the Start button, and then select Apps and Features.
Locating hardware 3
Right
Table 2-1 Right-side components and their descriptions
Component Description
(1) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(2) Optical drive eject button Releases the optical drive disc tray.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
(4) HDMI port Connects an optional video or audio device, such as a high-
(5) Mini Dual-Mode DisplayPort connector Connects an optional digital display device, such as a high-
(6) USB Type-C Thunderbolt™ ports with HP Sleep
and Charge (2)
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
performance monitor or projector.
NOTE: When you have devices connected to the Mini Dual-
Mode DisplayPort and the HDMI port at the same time, the
image will be displayed only on the device connected to the
HDMI port.
Even when the computer is o, connect and charge most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provide high-speed
data transfer.
– and –
Connect display devices that have a USB Type-C connector,
providing DisplayPort output.
4 Chapter 2 Components
Table 2-1 Right-side components and their descriptions (continued)
Component Description
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(7) Power connector Connects an AC adapter.
(8) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
Right 5
Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) USB SuperSpeed ports (2) Connect USB devices, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(6) Smart card reader Supports optional smart cards.
6 Chapter 2 Components
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas (select products only)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas (select products only)* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Ambient light sensor Adjusts the brightness of the display, depending on the ambient
light.
(4) Camera light(s) (select products only) On: One or more cameras are in use.
(5) Internal microphones (2) Record sound.
(6) Camera privacy cover (select products only) When closed, the camera privacy cover conceals the camera.
● To reveal the camera, slide the cover to the left.
● To conceal the camera, slide the cover to the right.
(7) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only)
on page 34. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 58.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
Display 7
Table 2-3 Display components and their descriptions (continued)
Component Description
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the Touchpad button.
– or –
▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.
8 Chapter 2 Components
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) Center pointing stick button Functions like the center button on an external mouse.
(4) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using touchpad and touch
screen gestures on page 29.
(5) Center touchpad button Functions like the center button on an external mouse.
(6) Left touchpad button Functions like the left button on an external mouse.
(7) Right pointing stick button Functions like the right button on an external mouse.
(8) HP DreamColor sensor (select products only) A colorimeter that brings integrated color calibration to your
display. This built-in measurement instrument provides the
ability to recalibrate a DreamColor color preset without the use
of an external measurement instrument. To select a color preset
or launch the calibration tool, select the HP DreamColor icon in
the Windows taskbar. Make a selection from the menu and
follow the on-screen instructions.
NOTE: For accurate calibration, keep the sensor window clean
and free from obstructions.
(9) Near Field Communications (NFC) tapping area
and antenna (select products only)*
(10) Right touchpad button Functions like the right button on an external mouse.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
Keyboard area 9
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power
to the display and other unneeded components.
● O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Fn lock light On: The fn key is locked. For more information, see Hot keys
(select products only) on page 16.
(4) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(5) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) Sharing or presenting light On: Sharing is on.
10 Chapter 2 Components
Table 2-5 Lights and their descriptions (continued)
Component Description
(8) Call answer light On: Call answer is on.
(9) Call end light On: Call end is on.
(10) Num lk light On: Num lock is on.
Buttons, speakers, and ngerprint reader
Table 2-6 Buttons, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
Keyboard area 11
Table 2-6 Buttons, speakers, and ngerprint reader and their descriptions (continued)
Component Description
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
(2) Speakers Produce sound.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
▲ Touch your nger to the ngerprint reader. See Windows
Hello (select products only) on page 58 for details.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
IMPORTANT: To verify that your computer has a ngerprint
reader, type Sign-in options in the taskbar search box and
follow the on-screen instructions. If Fingerprint reader is listed
as an option, then your computer includes a ngerprint reader.
Special keys
Table
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
2-7 Special keys and their descriptions
the fn key.
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 16.
(3) Windows key Opens the Start menu.
12 Chapter 2 Components
Table 2-7 Special keys and their descriptions (continued)
Component Description
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 14.
(5) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 13
Action keys
The action keys on your computer perform specic functions and vary by computer. To determine which keys
are on your computer, look at the icons on your keyboard and match them to the descriptions in this table.
▲ To use an action key, press and hold the key.
Table 2-8 Action keys and their descriptions
Icon Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only).
To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
14 Chapter 2 Components
Table 2-8 Action keys and their descriptions (continued)
Icon Description
Mutes or restores speaker sound.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the touchpad on or o.
Turns the touchpad and touchpad light on and o.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oice
365® servers.
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365
servers.
● Answers a call.
● Starts a call during a 1-on-1 chat.
● Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365
servers.
● Ends a call.
● Declines incoming calls.
● Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Keyboard area 15
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-9 Hot keys and their descriptions
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
16 Chapter 2 Components
Bottom
Table 2-10 Bottom components and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Service door release latch with lock screw Releases the service door.
Bottom 17
Cover
Table 2-11 Cover components and their descriptions
Component Description
Internal microphones (2) Record sound.
18 Chapter 2 Components
Rear
Table 2-12 Rear components and their descriptions
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Rear 19
Labels
The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-13 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-14 Service label components
Component
(1) HP product name
(2) Product ID
20 Chapter 2 Components
Table 2-14 Service label components (continued)
Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 21
Inserting a SIM card (select products only)
CAUTION: Inserting a SIM card of the wrong size could damage the SIM card or cause the SIM card to become
stuck in the slot. The use of SIM card adapters is not recommended. To prevent damage to the SIM card or the
connectors, use minimal force when inserting or removing a SIM card.
NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for
your computer:
1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.
To insert a SIM card, follow these steps:
1. Turn o the computer by using the Shut down command.
2. Close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a at surface, with the battery bay toward you.
6. Remove the battery.
7. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated.
NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.
NOTE: See the image on the battery bay to determine which way the SIM card should be inserted into
your computer.
To remove a SIM card, press in on the SIM card, and then remove it from the slot.
22 Chapter 2 Components
3 Network connections
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites by using your computer and a wired or wireless network connection.
This chapter will help you get connected to that world.
Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,
restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.
● HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, eectively providing coverage across
entire states, regions, or even countries.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
● Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless
button)
● Operating system controls
Wireless button
The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All
the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
1. Type control panel in the taskbar search box, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
‒ or –
Connecting to a wireless network 23
▲ On the taskbar, select the network status icon, and then select Network & Internet settings.
Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Open Network & Internet
settings.
‒ or –
On the taskbar, select the network status icon, and then select Network & Internet settings.
2. Under the Change your network settings section, select Network and Sharing Center.
3. Select Set up a new connection or network.
A list of options is displayed, allowing you to manually search for and connect to a network or to
create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
under the service door, or on the back of the display.
‒ or –
1. On the taskbar, select the network status icon.
2. Select Network & Internet settings.
3. Under the Network & Internet section, select Cellular, and then select Advanced Options.
24 Chapter 3 Network connections
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identication number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Windows privacy setting.
1. Type location in the taskbar search box, and then select Location privacy settings.
2. Follow the on-screen instructions for using location settings.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
● Computers (desktop, notebook)
● Phones (cellular, cordless, smartphone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
● External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2. Turn on Bluetooth, if it is not already turned on.
3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verication, a pairing code is displayed. On the device you are adding, follow the
on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices may have additional requirements; refer to the documentation provided with the device.
Using NFC to share information (select products only)
Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information
between two NFC-enabled devices. Information is transferred by tapping the tapping area (antenna) of the
Connecting to a wireless network 25
computer with the antenna of your phone or other device. With NFC and supported apps, you can share
websites, transfer contact information, transfer payments, and print on NFC-enabled printers.
NOTE: To locate the tapping area on your computer, see Components on page 3.
Sharing
1. Conrm that the NFC function is enabled.
a. Type wireless in the taskbar search box, and then select Turn wireless devices on or o.
b. Conrm that the selection for NFC is On.
2. Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect.
NOTE: To nd the location of the antenna on the other NFC device, refer to your device instructions.
3. Follow any on-screen instructions to continue.
Connecting to a wired network
Select products may allow wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables
are sold separately.
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your oice.
NOTE: A feature called HP LAN-Wireless Protection may be enabled on your computer. It closes your
wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LANWireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 27.
If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an
optional docking device or expansion product.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or
expansion product.
26 Chapter 3 Network connections
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
Using HP LAN-Wireless Protection (select products only)
In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from
unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN
connection is turned o when the computer is connected directly to a LAN.
Turning on and customizing HP LAN-Wireless Protection
1. Connect a network cable to the network jack on the computer, or on an optional docking device or
expansion product.
2. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
3. Select Advanced, and then select Built-in Device Options.
4. Select the check box for LAN/WLAN Auto Switching and/or LAN/WWAN Auto Switching to turn o WLAN
and/or WWAN connections when connected to a LAN network.
5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Connecting to a wired network 27
Using HP MAC Address Pass Through to identify your computer on a network (select products only)
MAC Address Pass Through provides a customizable way of identifying your computer and its communications
on networks. This system MAC address provides unique identication even when your computer is connected
through an Ethernet adapter. This address is enabled by default.
Customizing MAC Address Pass Through
1. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
2. Select Advanced, and then select MAC Address Pass Through.
3. In the box to the right of Host Based MAC Address, select either System Address to enable MAC address
Pass Through or Custom Address to customize the address.
4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then
press enter to save the address.
5. If the computer has an embedded LAN and you would like to use the embedded MAC address as the
system MAC address, select Reuse Embedded LAN Address.
‒ or –
Select Main, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
28 Chapter 3 Network connections
4 Navigating the screen
Depending on your computer model, you can navigate the computer screen using one or more of the
following methods:
● Use touch gestures directly on the computer screen.
● Use touch gestures on the touchpad.
● Use an optional mouse or keyboard (purchased separately).
● Use an on-screen keyboard.
● Use a pointing stick.
Using touchpad and touch screen gestures
The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right touchpad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
To customize gestures and see videos of how they work, type control panel in the taskbar search box,
select
Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.
Tap
Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if
you have a precision touchpad and nd additional information, select Start, select Settings, select Devices,
and then select Touchpad.
NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.
Point to an item on the screen, and then tap one nger on the touchpad zone or touch screen to select the
item. Double-tap an item to open it.
Using touchpad and touch screen gestures 29
Two-nger pinch zoom
Use the two-nger pinch zoom to zoom out or in on images or text.
● Zoom out by placing two ngers apart on the touchpad zone or touch screen and then moving your
ngers together.
● Zoom in by placing two ngers together on the touchpad zone or touch screen and then moving your
ngers apart.
Two-nger
slide (touchpad and precision touchpad)
Place two ngers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up,
down, or sideways on a page or image.
Two-nger tap (touchpad and precision touchpad)
Tap two ngers on the touchpad zone to open the options menu for the selected object.
NOTE: The two-nger tap performs the same function as right-clicking with a mouse.
30 Chapter 4 Navigating the screen
Three-nger tap (touchpad and precision touchpad)
By default, the three-nger tap opens Cortana, a voice-activated virtual assistant. Tap three ngers on the
touchpad zone to perform the gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select Touchpad. Under Three-nger gestures, in the Taps box, select a gesture setting.
Four-nger tap (touchpad and precision touchpad)
By default, the four-nger tap opens the Action Center. Tap four ngers on the touchpad zone to perform the
gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select Touchpad. Under Four-nger gestures, in the Taps box, select a gesture setting.
Using touchpad and touch screen gestures 31
Three-nger swipe (touchpad and precision touchpad)
By default, the three-nger swipe switches between open apps and the desktop.
● Swipe 3 ngers away from you to see all open windows.
● Swipe 3 ngers toward you to show the desktop.
● Swipe 3 ngers left or right to switch between open windows.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select Touchpad. Under Three-nger gestures, in the Swipes box, select a gesture setting.
Four-nger swipe (precision touchpad)
By default, the four-nger swipe switches between open desktops.
● Swipe 4 ngers away from you to see all open windows.
● Swipe 4 ngers toward you to show the desktop.
● Swipe 4 ngers left or right to switch between desktops.
To change the function of this gesture, select Start, select Settings, select Devices, and then select
Touchpad. Under Four-nger gestures, in the Swipes box, select a gesture setting.
32 Chapter 4 Navigating the screen
One-nger slide (touch screen)
Use the one-nger slide to pan or scroll through lists and pages, or to move an object.
● To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.
● To move an object, press and hold your nger on an object, and then drag your nger to move the object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic
functions.
Using an on-screen keyboard (select products only)
1. To display an on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the
taskbar.
2. Begin typing.
NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
Using an optional keyboard or mouse 33
5 Entertainment features
Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or
connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the
audio, video and camera features on your computer.
Using a camera (select products only)
Your computer has a camera (integrated camera) that records video and captures photographs. Some models
allow you to video conference and chat online using streaming video.
▲ To access the camera, type camera in the taskbar search box, and then select Camera from the list of
applications.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)
or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or
speakers.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-denition speakers to the computer, see Setting up HDMI audio on page 37. Before connecting
speakers, lower the volume setting.
Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
34 Chapter 5 Entertainment features
Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.
Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another
provider. As a result, your computer may include advanced audio features that can be controlled through an
audio control panel specic to your audio system.
Use the audio control panel to view and control audio settings.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specic to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your video features, refer to HP Support Assistant.
Using video 35
Connecting a Thunderbolt device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device.
3. Press f1 to cycle through four display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and external device.
● Extend: View the screen image extended across both the computer and external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1 the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
36 Chapter 5 Entertainment features
Connecting video devices using an HDMI cable (select products only)
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a high-denition TV or monitor, connect the high-denition device
according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
2. Connect the other end of the cable to the high-denition TV or monitor.
3. Press f1 to cycle through four display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1 the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-denition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select the name of the digital output device.
3. Select Set Default, and then select OK.
Using video 37
To return the audio stream to the computer speakers:
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select Speakers.
3. Select Set Default, and then select OK.
Connecting a Thunderbolt DisplayPort device
The Thunderbolt™ DisplayPort™ connects an optional high-resolution display device or a high-performance
data device. This port delivers higher performance than the VGA port and improves digital connectivity.
NOTE: Install all the latest drivers for your Thunderbolt device before connecting the device to the
Thunderbolt DisplayPort. Thunderbolt cable and Thunderbolt device (sold separately) must be compatible
with Windows. To determine whether your device is Thunderbolt Certied for Windows, go to
https://thunderbolttechnology.net/products.
1. Connect one end of the Thunderbolt DisplayPort cable to the Thunderbolt DisplayPort on the computer.
NOTE: Your connector may look slightly dierent from the illustration in this section.
2. Connect the other end of the cable to the digital display device.
3. Press f1 to cycle through four display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and external device.
● Extend: View the screen image extended across both the computer and external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1 the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
38 Chapter 5 Entertainment features
Discovering and connecting wired displays using MultiStream Transport
MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or
DisplayPort connectors on a hub or an external docking station. You can connect in several ways, depending
on the type of graphics controller installed on your computer and whether or not your computer includes a
built-in hub. Go to Device Manager to nd out what hardware is installed on your computer.
▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list
displays all the devices installed on your computer.
Connect displays to computers with AMD or NVIDIA graphics (with an optional hub)
NOTE: With an AMD™ graphics controller and optional hub, you can connect up to 6 external display devices.
NOTE: With an NVIDIA® graphics controller and optional hub, you can connect up to 4 external display
devices.
To set up multiple display devices, follow these steps:
1. Connect an external hub (purchased separately) to the DisplayPort (DP) connector on your computer,
using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC
power.
2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.
3. To see all of your connected display devices, type device manager in the taskbar search box, and
then select the Device Manager app. If you don't see all of your connected displays, be sure that each is
connected to the correct port on the hub.
NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
display devices, or Extend, which spans your computer screen across all enabled display devices.
Connect displays to computers with Intel graphics (with an optional hub)
NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices.
To set up multiple display devices, follow these steps:
1. Connect an external hub (purchased separately) to the DisplayPort connector on your computer, using a
DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power.
2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.
3. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology
Notication dialog box is displayed. Select the appropriate options to congure your displays. Multiple
display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or
Extend, which extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,
select the appropriate resolution, and then select Keep changes.
Using video 39
Connect displays to computers with Intel graphics (with a built-in hub)
With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following
congurations:
● Two 1920 × 1200 DisplayPort monitors connected to the computer and one 1920 × 1200 VGA monitor
connected to an optional docking station
● One 2560 × 1600 DisplayPort monitor connected to the computer and one 1920 × 1200 VGA monitor
connected to an optional docking station
To set up multiple display devices, follow these steps:
1. Connect your external display devices to the VGA port or DisplayPort connectors on the computer base
or the docking station.
2. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology
Notication dialog box is displayed. Select the appropriate options to congure your displays. Multiple
display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or
Extend, which extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,
select the appropriate resolution, and then select Keep changes.
Discovering and connecting to Miracast-compatible wireless displays (select products only)
NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the
documentation that came with your TV or secondary display.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to
a wireless display
, and then follow the on-screen instructions.
Discovering and connecting to Intel WiDi certied displays (select Intel products
only)
Use Intel WiDi to wirelessly project individual les such as photos, music, or videos, or to duplicate your entire
computer screen to a TV or a secondary display device.
Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;
provides for full-screen duplication; and improves speed, quality, and scaling.
To connect to Intel WiDi certied displays:
▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to
a wireless display, and then follow the on-screen instructions.
To open Intel WiDi:
▲ Type Intel WiDi in the taskbar search box, and then select Intel WiDi.
40 Chapter 5 Entertainment features
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the les to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, refer to HP Support Assistant.
Connecting devices to a USB Type-C port (select products only)
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.
Using data transfer 41
6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter might not be available on your computer.
Using Sleep and Hibernation
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.
Windows has two power-saving states, Sleep and Hibernation.
● Sleep—The Sleep state automatically initates after a period of inactivity. Your work is available in
memory, allowing you to resume your work quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 42. Depending on your computer model, the
Sleep state might also support Modern Standby mode. This mode keeps some internal operations awake
and enables your computer to receive web notications, such as emails, while in Sleep.
● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the
computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
is saved to a hibernation le and the computer powers down. You can also initiate Hibernation manually.
For more information, see Initiating and exiting Hibernation (select products only) on page 43.
Initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
● Select the Start button, select the Power icon, and then select Sleep.
● Close the display (select products only).
● Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.
● Briey press the power button (select products only).
You can exit Sleep in any of the following ways:
● Briey press the power button.
● If the computer is closed, raise the display (select products only).
● Press a key on the keyboard (select products only).
● Tap the touchpad (select products only).
When the computer exits Sleep, your work returns to the screen.
42 Chapter 6 Managing power
IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows
password before your work returns to the screen.
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1. Right-click the Power icon , and then select Power Options.
2. In the left pane, select Choose what the power buttons do (wording might vary by product).
3. Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways:
● Power button—Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate.
● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
might vary by product), select When I press the sleep button, and then select Hibernate.
● Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary
by product), select When I close the lid, and then select Hibernate.
● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.
4. Select Save changes.
▲ To initiate Hibernation, use the method that you enabled in step 3.
▲ To exit Hibernation, briey press the power button.
IMPORTANT: If you have set a password to be required on exiting Hibernation, you must enter your
Windows password before your work returns to the screen.
Shutting down (turning o) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns o the
display and the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended
period.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey
pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
Shutting down (turning o) the computer 43
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete, select the Power icon, and then select Shut down.
● Press and hold the power button for at least 10 seconds.
● If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.
Using the Power icon and Power Options
The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.
● To view the percentage of remaining battery charge, place the mouse pointer over the Power icon
.
● To use Power Options, right–click the Power icon , and then select Power Options.
Dierent Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is o and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve
battery charge. Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
Charge operates in one or more of the following ways:
● When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full
capacity in no more than 30 to 45 minutes, depending on your computer model.
● When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full
capacity in no more than 90 minutes.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.
44 Chapter 6 Managing power
Displaying battery charge
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
Finding battery information in HP Support Assistant (select products only)
To access battery information:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and xes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
● HP Battery Check
● Information about battery types, specications, life cycles, and capacity
Conserving battery power
To conserve battery power and maximize battery life:
● Lower the brightness of the display.
● Turn o wireless devices when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
● Stop, disable, or remove any external media cards that you are not using.
● Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
● The battery light (select products only) indicates a low or critical battery level.
– or –
The Power icon shows a low or critical battery notication.
●
NOTE: For additional information about the Power icon, see Using the Power icon and Power Options
on page 44.
The computer takes the following actions for a critical battery level:
● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in
the Sleep state and then shuts down and loses any unsaved information.
● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
Running on battery power 45
Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
● AC adapter
● Optional docking device or expansion product
● Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
User-replaceable battery
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause
loss of information. To prevent loss of information, save your work or shut down the computer through
Windows before removing the battery.
Removing a user-replaceable battery
To remove the user-replaceable battery, refer to the steps and illustration below that most closely match your
computer:
1. Position the computer upside down on a at surface with the battery toward you.
46 Chapter 6 Managing power
2. Remove the optional lock screw (1), slide the service door release latch (2), and then slide the service
door to remove it (3).
3. Slide the battery release latches (4), and then pull the battery tab (5) up to remove the battery from the
computer.
NOTE: The battery release latches automatically return to the original positions.
Running on battery power 47
Storing a user-replaceable battery
CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended
periods of time.
A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge the
battery before returning it to storage.
Disposing of a user-replaceable battery
WARNING! To reduce the risk of re or burns, do not disassemble, crush, or puncture; do not short external
contacts; do not dispose of in re or water.
See the Regulatory, Safety, and Environmental Notices for proper battery disposal.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions:
● When charging or calibrating a battery
● When installing or updating system software
● When updating the system BIOS
● When writing information to a disc (select products only)
● When running Disk Defragmenter on computers with internal hard drives
● When performing a backup or recovery
When you connect the computer to external power:
● The battery begins to charge.
● The screen brightness increases.
● The Power icon changes appearance.
When you disconnect external power:
48 Chapter 6 Managing power
● The computer switches to battery power.
● The screen brightness automatically decreases to conserve battery charge.
● The Power icon changes appearance.
Running on external power 49
7 Security
Protecting the computer
Standard security features provided by the Windows operating system and the Windows Computer Setup
utility (BIOS, which runs under any operating system) can protect your personal settings and data from a
variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete condential les, and remove all
password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service
available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to http://www.hp.com.
Table 7-1 Security solutions
Computer risk Security feature
Unauthorized use of the computer ● HP Client Security software, in combination with a password,
Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select
products only), or internal network adapter
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data Windows BitLocker
Unauthorized removal of the computer Security cable slot (used with an optional security cable on select
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer
Setup.
NOTE: On tablets without keyboards, you can use the touch screen.
Using passwords
smart card, contactless card, registered ngerprints, or
other authentication credential
● BIOS power-on password
Boot options feature in Computer Setup*
products only)
A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in Computer Setup, which is preinstalled on the computer.
50 Chapter 7 Security
● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by
the system BIOS.
● Windows passwords are set only in the Windows operating system.
● If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
● When creating passwords, follow requirements set by the program.
● Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
● Use the Password Manager feature of HP Client Security to store your user names and passwords for
your websites and applications. You can securely read them in the future if they cannot be remembered.
● Do not store passwords in a le on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows
Table
7-2 Types of Windows passwords and their functions
Password Function
Administrator password* Protects access to a Windows administrator-level account.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search
box, and then select the HP Support Assistant app.
Setting passwords in Computer Setup
Table
7-3 Types of Computer Setup passwords and their functions
Password Function
BIOS administrator password* Protects access to Computer Setup.
Power-on password ● Must be entered each time you turn on or restart the
NOTE: Setting the Windows administrator password does not
set the BIOS administrator password.
NOTE: If features have been enabled to prevent removing the
BIOS administrator password, you may not be able to remove it
until those features have been disabled.
computer.
● If you forget your power-on password, you cannot turn on or
restart the computer.
DriveLock master password* Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the
Using passwords 51
Table 7-3 Types of Computer Setup passwords and their functions (continued)
Password Function
DriveLock user password* Protects access to the internal hard drive that is protected by
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1. Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
enable process. This password is also used to remove DriveLock
protection.
DriveLock, and is set under DriveLock Passwords during the
enable process.
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password
(select products only), and then press enter.
3. When prompted, type a password.
4. When prompted, type the new password again to conrm.
5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Changing a BIOS administrator password
1. Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Enter your current BIOS administrator password.
3. Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
52 Chapter 7 Security
4. When prompted, type your current password.
5. When prompted, type your new password.
6. When prompted, type your new password again to conrm.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Deleting a BIOS administrator password
1. Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Enter your current BIOS administrator password.
3. Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the eld empty, and then press enter.
6. When prompted to type your new password again, leave the eld empty, and then press enter.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator
password, you must restart the computer and try again.
Using DriveLock Security Options
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, the
appropriate password must be entered to access the drive. The drive must be inserted into the computer or an
advanced port replicator in order for it to be unlocked.
DriveLock Security Options oers the following features:
Using passwords 53
● Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 54.
● Set DriveLock Master Password—See Selecting manual DriveLock on page 55.
● Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 56.
Selecting Automatic DriveLock (select products only)
A BIOS administrator password must be set before you can enable Automatic DriveLock. When Automatic
DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the
BIOS administrator password are created. When the computer is turned on, the random user password
automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS
administrator password for the original computer at the DriveLock password prompt to unlock the drive.
Enabling Automatic DriveLock
To enable Automatic DriveLock, follow these steps:
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
4. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.
5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Disabling Automatic DriveLock
To disable Automatic DriveLock, follow these steps:
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
54 Chapter 7 Security
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
4. Select an internal hard drive, and then press enter.
5. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.
6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Entering an Automatic DriveLock password
While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be
prompted to enter a DriveLock password to unlock the drive. However, if the drive is moved to another
computer, or the system board is replaced on the original computer, you will be prompted to provide the
DriveLock password.
If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original
computer (using the same kind of keys you used to set the password), and then press enter to unlock the
drive.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Selecting manual DriveLock
IMPORTANT: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the
DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
To manually apply DriveLock protection to an internal hard drive, a master password must be set, and
DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock
protection:
● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering
either the DriveLock user password or the master password.
● The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.
The owner of the DriveLock master password may be either a system administrator or the day-to-day
user.
● The DriveLock user password and the DriveLock master password can be identical.
Setting a DriveLock master password
To set a DriveLock master password, follow these steps:
1. Start Computer Setup.
● Computers or tablets with keyboards:
Using passwords 55
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock,
and then press
3. Select the hard drive you want to protect, and then press enter.
4. Select Set DriveLock Master Password, and then press enter.
5. Carefully read the warning.
6. Follow the on-screen instructions to set a DriveLock master password.
NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer
Setup. For more information, see Enabling DriveLock and setting a DriveLock user password
on page 56.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
enter.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Enabling DriveLock and setting a DriveLock user password
To enable DriveLock, and set a DriveLock user password, follow these steps:
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
3. Select the hard drive you want to protect, and then press enter.
4. Select Enable DriveLock and then press enter.
5. Carefully read the warning.
6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
56 Chapter 7 Security
Disabling DriveLock
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
3. Select the hard drive you want to manage, and then press enter.
4. Select Disable DriveLock, and then press enter.
5. Follow the on-screen instructions to disable DriveLock.
6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
is displayed, and then tap f10 to enter Computer Setup.
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of
keys you used to set the password), and then press enter.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps:
1. Turn o the computer.
2. Press the power button.
3. At the DriveLock Password prompt, type the current DriveLock user password or master password that
you are changing, press enter, and then press or tap f10 to enter Computer Setup.
4. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
5. Select the hard drive you want to manage, and then press enter.
6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen
instructions to enter passwords.
Using passwords 57
NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password
was provided at the DriveLock Password prompt in step 3.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Windows Hello (select products only)
On products equipped with a ngerprint reader or an infrared camera, you can use Windows Hello to sign in by
swiping your nger or looking at the camera.
To set up Windows Hello:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. To add a password, select Add.
3. Select Get Started, and then follow the on-screen instructions to enroll your ngerprint or facial ID and
set up a PIN.
IMPORTANT: To prevent ngerprint logon issues, make sure when you register your ngerprint that all
sides of your nger are registered by the ngerprint reader.
NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or
special characters, select the include letters and symbols check box.
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an
antivirus program in order to fully protect your computer.
For more information about computer viruses, access the HP Support Assistant.
Using rewall software
Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.
There are two types of rewalls to consider:
● Host-based rewalls—Software that protects only the computer it is installed on.
● Network-based rewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.
58 Chapter 7 Security
Your computer or networking equipment may already have a rewall installed. If not, rewall software
solutions are available.
NOTE: Under some circumstances a rewall can block access to Internet games, interfere with printer or le
sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the rewall, perform the task that you want to perform, and then reenable the rewall. To permanently
resolve the problem, recongure the rewall.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.
To protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.
You can install these updates automatically.
To view or change the settings:
1. Select the Start button, select Settings, and then select Update & Security.
2. Select Windows Update, and then follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen
instructions.
Using HP Client Security (select products only)
HP Client Security software is preinstalled on your computer. This software can be accessed through the HP
Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that
help protect against unauthorized access to the computer, networks, and critical data. For more information,
see the HP Client Security software Help.
Using HP Device as a Service (select products only)
HP DaaS is a cloud-based IT solution that enables businesses to eectively manage and secure their company
assets. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps
reduce time spent solving device and security issues. You can quickly download and install the software,
which is highly cost eective relative to traditional in-house solutions. For more information, go to
https://www.hptouchpointmanager.com/.
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.
Using a ngerprint reader (select products only)
Integrated ngerprint readers are available on select products. In order to use the ngerprint reader, you
must enroll your ngerprints in HP Client Security's Credential Manager. For more information, see the HP
Client Security software Help.
Installing software updates 59
After you enroll your ngerprints in Credential Manager, you can use HP Client Security's Password Manager to
store and ll in your user names and passwords in supported websites and applications.
Locating the ngerprint reader
The ngerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
● Near the bottom of the touchpad
● On the right side of the keyboard
● On the upper-right side of the display
● On the left side of the display
● On the back of the display
Depending on your product, the reader may be oriented horizontally or vertically.
60 Chapter 7 Security
8 Maintenance
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use
tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and
drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. Type defragment in the taskbar search box, and then select Defragment and optimize your drives.
3. Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space
and help the computer run more eiciently.
To run Disk Cleanup:
1. Type disk in the taskbar search box, and then select Disk Cleanup.
2. Follow the on-screen instructions.
Improving performance 61
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the most
out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic notications when updates become available.
If you would like to update your programs and drivers, follow these instructions:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select My notebook, select the Updates tab, and then select Check for updates and messages.
3. Follow the on-screen instructions.
Cleaning your computer
Use the following products to safely clean your computer:
● Alcohol-free glass-cleaning uid
● Solution of water and mild soap
● Dry microber cleaning cloth or a chamois (static-free cloth without oil)
● Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer.
If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, hydrogen peroxide,
naphtha, and hydrocarbon solvents are not included in the product.
62 Chapter 8 Maintenance
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is on.
1. Turn o the computer.
2. Disconnect AC power.
3. Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.
Cleaning the sides or cover
To clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the touchpad, keyboard, or mouse (select products only)
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
● To clean the touchpad, keyboard, or mouse, use a soft microber cloth or a chamois moistened with one
of the cleaning solutions listed previously.
● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
● Prepare the computer for traveling or shipping:
– Back up your information to an external drive.
– Remove all discs and all external media cards, such as memory cards.
– Turn o and then disconnect all external devices.
– Shut down the computer.
● Take along a backup of your information. Keep the backup separate from the computer.
Traveling with or shipping your computer 63
● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
CAUTION: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
● If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when
you are allowed to use your computer. In-ight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
● The use of wireless devices might be restricted in some environments. Such restrictions might apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the
policy that applies to the use of a wireless device in your computer, ask for authorization to use your
computer before you turn it on.
● If you are traveling internationally, follow these suggestions:
– Check the computer-related customs regulations for each country or region on your itinerary.
– Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug congurations vary.
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.
64 Chapter 8 Maintenance
9 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 65).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 65).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 65).
● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 65).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
Backing up information and creating recovery media 65
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 65.
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 65.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
66 Chapter 9 Backing up, restoring, and recovering
10 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 67.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Using Computer Setup 67
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 67.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 68.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
68 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 67.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 69
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
70 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
11 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 71.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 71
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 73.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
72 Chapter 11 Using HP PC Hardware Diagnostics
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 73.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
Using HP PC Hardware Diagnostics UEFI 73
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go
to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
74 Chapter 11 Using HP PC Hardware Diagnostics
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 75
12 Specications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.
The computer can operate on DC power within the following specications. The voltage and current for your
computer is located on the regulatory label.
Table 12-1 DC power specications
Input Power Rating
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A – 45
W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /
15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20
V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
76 Chapter 12 Specications
Operating environment
Table 12-2 Operating environment specications
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
Operating environment 77
13 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
78 Chapter 13 Electrostatic discharge
14 Accessibility
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 80.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology
are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
HP and accessibility 79
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specic assistive technology
features and product(s) most appropriate for your situation.
● HP Elite x3–Accessibility Options (Windows 10 Mobile)
● HP PCs–Windows 7 Accessibility Options
● HP PCs–Windows 8 Accessibility Options
● HP PC’s–Windows 10 Accessibility Options
● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)
● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
● HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 83.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
● Google Products accessibility information (Android, Chrome, Google Apps)
80 Chapter 14 Accessibility
● Assistive Technologies sorted by impairment type
● Assistive Technologies sorted by product type
● Assistive Technology vendors with product descriptions
● Assistive Technology Industry Association (ATIA)
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specic
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
species the functional accessibility
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. The links listed
below provide information about key legislation, regulations, and standards.
● United States
● Canada
● Europe
Standards and legislation 81
● United Kingdom
● Australia
● Worldwide
Useful accessibility resources and links
The following organizations might be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
82 Chapter 14 Accessibility
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
Contacting support
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or accessibility
of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations.
Contacting support 83
Index
A
accessibility 79
accessibility needs assessment 80
action keys 14
identifying 14
keyboard backlight 14
mute 15
next 14
pause 14
play 14
privacy screen 14
screen brightness 14
speaker volume 14
stop 14
switch screen image 15
touchpad 15
using 14
wireless 15
administrator password 51
airplane mode key 23
ambient light sensor, identifying 7
antivirus software 58
assistive technology (AT)
nding 80
purpose 79
AT (assistive technology)
nding 80
purpose 79
audio 34
adjusting volume 14
HDMI 37
headphones 34
headsets 35
sound settings 35
speakers 34
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 4
Automatic DriveLock
disabling 54
enabling 54
Automatic Drivelock 54
Automatic DriveLock password
entering 55
B
backup, creating 65
backups 65
battery
conserving power 45
discharging 45
disposing 48
nding information 45
low battery levels 45
removing 46
resolving low battery level 46
storing 48
user-replaceable 46
battery charge 45
battery information, nding 45
battery light 5
battery power 44
battery temperature 48
BIOS
determining version 68
downloading an update 68
updating 68
Bluetooth device 23, 25
Bluetooth label 21
boot order
changing using the f9 prompt
69
boot order, changing 66
bottom 21
buttons
center pointing stick 9
center touchpad 9
left pointing stick 9
left touchpad 9
optical drive eject 4
power 11
right pointing stick 9
right touchpad 9
C
call answer light 11
call end light 11
camera 7
identifying 7
using 34
camera light, identifying 7
camera privacy cover, identifying 7
caps lock light, identifying 10
caring for your computer 62
center pointing stick button,
identifying 9
center touchpad button, identifying
9
cleaning your computer 62
components
bottom 17
cover 18
display 7
keyboard area 8
left side 6
rear 19
right side 4
Computer Setup
BIOS administrator password 52
navigating and selecting 67
restoring factory settings 67
starting 67
computer setup 67
connecting to a WLAN 24
connector, power 5
connectors
mini Dual-Mode DisplayPort 4
corporate WLAN connection 24
critical battery level 45
customer support, accessibility 83
D
data transfer 41
Disk Cleanup software 61
Disk Defragmenter software 61
display components 7
DriveLock
description 55
disabling 57
enabling 56
DriveLock master password
changing 57
DriveLock password
changing 57
84 Index
entering 57
setting 55
E
electrostatic discharge 78
esc key, identifying 12
external power, using 48
F
ngerprint reader 59
ngerprint reader, identifying 12
ngerprints, registering 58
rewall software 58
fn key, identifying 12
fn lock light, identifying 10
four-nger tap touchpad gesture
31
G
GPS 25
H
hardware, locating 3
HDMI audio, conguring 37
HDMI port
connecting 37
HDMI port, identifying 4
headphones, connecting 34
headsets, connecting 35
Hibernation
exiting 43
initiated during critical battery
level 45
initiating 43
high-denition devices, connecting
37, 40
hot keys
break 16
insert 16
microphone mute 14
pause 16
programming query 16
scroll lock 16
using 16
HP 3D DriveGuard 62
HP Assistive Policy 79
HP Client Security 59
HP Device as a Service (HP DaaS) 59
HP DreamColor sensor, identifying 9
HP Fast Charge 44
HP LAN-Wireless Protection 27
HP MAC Address Pass Through 28
HP PC Hardware Diagnostics UEFI
downloading 73
starting 73
using 72
HP PC Hardware Diagnostics Windows
downloading 71
installing 72
using 71
HP Recovery media
recovery 66
HP resources 2
HP Touchpoint Manager 59
I
initiating Sleep and Hibernation 42
input power 76
integrated numeric keypad,
identifying 13
internal microphones, identifying 7,
18
International Association of
Accessibility Professionals 79
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 4
network 6
RJ-45 (network) 6
K
keyboard and optional mouse
using 33
keyboard backlight
action key 14
keypad
integrated numeric 13
keys
action 14
esc 12
fn 12
num lock 13
touchpad 15
Windows 12
L
labels
Bluetooth 21
regulatory 21
serial number 20
service 20
wireless certication 21
WLAN 21
latches
service door release 17
left pointing stick button,
identifying 9
left side components 6
lights
AC adapter and battery 5
battery 5
call answer 11
call end 11
camera 7
caps lock 10
fn lock 10
microphone mute 10
num lock 11
power 10
RJ-45 (network) 6
sharing or presenting 10
wireless 10
low battery level 45
M
maintenance
Disk Cleanup 61
Disk Defragmenter 61
updating programs and drivers
62
managing power 42
memory card reader, identifying 6
microphone mute key, identifying
14
microphone mute light, identifying
10
mini Dual-Mode DisplayPort,
connector 4
mini Dual-Mode DisplayPort,
identifying 4
Miracast 40
mute volume action key 15
N
network jack, identifying 6
next track action key 14
NFC 25
num lock light 11
Index 85
O
one-nger slide touch screen
gesture 33
operating environment 77
optical drive eject button,
identifying 4
optical drive, identifying 4
P
passwords
administrator 51
BIOS administrator 52
user 51
pause action key 14
play action key 14
pointing stick, identifying 9
ports
HDMI 4, 37
mini Dual-Mode DisplayPort 4
USB SuperSpeed 6
USB SuperSpeed port with HP
Sleep and Charge 6
USB Type-C 41
USB Type-C Thunderbolt 36
USB Type-C Thunderbolt port with
HP Sleep and Charge 4
power
battery 44
external 48
power button, identifying 11
power connector
identifying 5
power icon, using 44
power lights 10
power settings, using 44
precision touchpad
using 29
precision touchpad gestures
four-nger tap 31
three-nger swipe 32
three-nger tap 31
two-nger slide 30
two-nger tap 30
privacy screen action key,
identifying 14
product name and number,
computer 20
public WLAN connection 24
R
recovery 65
discs 66
HP Recovery partition 66
media 66
USB ash drive 66
recovery media
creating using HP Cloud Recovery
Download Tool 65
creating using Windows tools 65
regulatory information
regulatory label 21
wireless certication labels 21
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 74
using 74
removing, user-replaceable battery
46
resources, accessibility 82
restoring 65
right pointing stick button,
identifying 9
right side components 4
RJ-45 (network) jack, identifying 6
RJ-45 (network) lights, identifying
6
S
screen brightness action keys 14
Section 508 accessibility standards
81
security cable slot, identifying 6
serial number, computer 20
service door release latch 17
service labels, locating 20
setup utility
navigating and selecting 67
restoring factory settings 67
sharing or presenting light,
identifying 10
shipping the computer 63
shutdown 43
SIM card, inserting 22
Sleep
exiting 42
initiating 42
Sleep and Hibernation, initiating 42
slots
security cable 6
smart card 6
smart card slot, identifying 6
software
antivirus 58
Disk Cleanup 61
Disk Defragmenter 61
rewall 58
software installed, locating 3
software updates, installing 59
sound. See audio
sound settings, using 35
speaker volume action keys 14
speakers
connecting 34
speakers, identifying 12
special keys, using 12
standards and legislation,
accessibility 81
stop action key 14
storing a battery 48
Sure Start
using 70
switch screen image action key 15
system restore point, creating 65
T
tap touchpad and touch screen
gesture 29
temperature 48
three-nger swipe touchpad
gesture 32
three-nger tap touchpad gesture
31
Thunderbolt port with HP Sleep and
Charge
identifying USB Type-C 4
Thunderbolt, connecting USB Type-
C 36
touch screen gestures
one-nger slide 33
touchpad
settings 8
using 29
touchpad and touch screen gestures
tap 29
two-nger pinch zoom 30
touchpad buttons
identifying 9
86 Index
touchpad gestures
four-nger tap 31
three-nger swipe 32
three-nger tap 31
two-nger slide 30
two-nger tap 30
touchpad key 15
touchpad zone, identifying 9
TPM settings 69
transfer data 41
travel, with the computer 48
traveling with the computer 21, 48,
63
turning o the computer 43
two-nger pinch zoom touchpad and
touch screen gesture 30
two-nger slide touchpad gesture
30
two-nger tap touchpad gesture 30
U
unresponsive system 43
updating programs and drivers 62
USB SuperSpeed port with HP Sleep
and Charge, identifying 6
USB SuperSpeed port, identifying 6
USB Type-C port, connecting 36, 41
USB Type-C Thunderbolt port with HP
Sleep and Charge, identifying 4
user password 51
user-replaceable battery 46
using the keyboard and optional
mouse 33
using the touchpad 29
W
Windows
backup 65
recovery media 65
system restore point 65
Windows Hello
using 58
Windows key, identifying 12
Windows tools, using 65
wireless action key 15
wireless antennas, identifying 7
wireless button 23
wireless certication label 21
wireless controls
button 23
operating system 23
wireless key 23
wireless light 23
wireless light, identifying 10
wireless network (WLAN)
connecting 24
corporate WLAN connection 24
functional range 24
public WLAN connection 24
WLAN antennas, identifying 7
WLAN device 21
WLAN label 21
WWAN antennas, identifying 7
WWAN device 23, 24
V
vents, identifying 17, 19
video 35
DisplayPort device 38
HDMI port 37
mini Dual-Mode DisplayPort 4
Thunderbolt device 38
Thunderbolt Port device 36
USB Type-C 36
wireless displays 40
volume
adjusting 14
mute 15
Index 87
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