Hewlett Packard 6TU91EA User Manual
User Guide
© Copyright 2019 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Lync, Oice 365, Skype, and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: July 2019
Document Part Number: L58962-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting started ............................................................................................................................................. 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 5
Display .................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 7
Touchpad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Button, speakers, and ngerprint reader ......................................................................................... 10
Shortcut keys ..................................................................................................................................... 11
Hot keys (select products only) ......................................................................................................... 12
Icon keys ............................................................................................................................................ 12
Bottom ................................................................................................................................................................. 14
Cover .................................................................................................................................................................... 15
Labels ................................................................................................................................................................... 16
3 Network connections ................................................................................................................................... 18
Connecting to a wireless network ....................................................................................................................... 18
Using the wireless controls ............................................................................................................... 18
Wireless button ............................................................................................................... 18
Operating system controls ............................................................................................. 18
Connecting to a WLAN ....................................................................................................................... 19
Using HP Mobile Broadband (select products only) .......................................................................... 19
Using GPS (select products only) ...................................................................................................... 20
Using Bluetooth wireless devices (select products only) ................................................................. 20
Connecting Bluetooth devices ........................................................................................ 20
Using NFC to share information (select products only) .................................................................... 20
Sharing ............................................................................................................................ 21
Connecting to a wired network ............................................................................................................................ 21
Connecting to a local area network (LAN) (select products only) .................................................... 21
Using HP LAN-Wireless Protection (select products only) ................................................................ 22
Turning on and customizing HP LAN-Wireless Protection ............................................. 22
vii
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 23
Customizing MAC Address Pass Through .......................................................................................... 23
4 Navigating the screen .................................................................................................................................. 24
Using Touchpad and touch screen gestures ........................................................................................................ 24
Tap ..................................................................................................................................................... 24
Two-nger pinch zoom ..................................................................................................................... 25
Two-nger slide (Touchpad and precision touchpad) ...................................................................... 25
Two-nger tap (Touchpad and precision touchpad) ......................................................................... 25
Three-nger tap (Touchpad and precision touchpad) ...................................................................... 26
Four-nger tap (Touchpad and precision touchpad) ........................................................................ 26
Three-nger swipe (Touchpad and precision touchpad) .................................................................. 27
Four-nger swipe (precision touchpad) ............................................................................................ 27
One-nger slide (touch screen) ......................................................................................................... 28
Using an optional keyboard or mouse ................................................................................................................. 28
Using an on-screen keyboard (select products only) .......................................................................................... 28
5 Entertainment features ............................................................................................................................... 29
Using a camera (select products only) ................................................................................................................ 29
Using audio .......................................................................................................................................................... 29
Connecting speakers ......................................................................................................................... 29
Connecting headphones .................................................................................................................... 29
Connecting headsets ......................................................................................................................... 30
Using sound settings ......................................................................................................................... 30
Using video .......................................................................................................................................................... 30
Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 31
Connecting video devices using an HDMI cable (select products only) ............................................ 32
Setting up HDMI audio .................................................................................................... 32
Discovering and connecting wired displays using MultiStream Transport ...................................... 33
Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 33
Connect displays to computers with Intel graphics (with an optional hub) ................... 33
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 34
Discovering and connecting to Intel WiDi certied displays (select Intel products only) ................ 34
Using data transfer .............................................................................................................................................. 34
Connecting devices to a USB Type-C port (select products only) ..................................................... 35
6 Managing power .......................................................................................................................................... 36
Using Sleep and Hibernation ............................................................................................................................... 36
Initiating and exiting Sleep ............................................................................................................... 36
Initiating and exiting Hibernation (select products only) ................................................................. 37
viii
Shutting down (turning o) the computer .......................................................................................................... 37
Using the Power icon and Power Options ............................................................................................................ 38
Running on battery power ................................................................................................................................... 38
Using HP Fast Charge (select products only) .................................................................................... 38
Displaying battery charge ................................................................................................................. 39
Finding battery information in HP Support Assistant (select products only) .................................. 39
Conserving battery power ................................................................................................................. 39
Identifying low battery levels ........................................................................................................... 39
Resolving a low battery level ............................................................................................................ 40
Resolving a low battery level when external power is available ................................... 40
Resolving a low battery level when no power source is available ................................. 40
Resolving a low battery level when the computer cannot exit Hibernation .................. 40
Factory-sealed battery ...................................................................................................................... 40
Running on external power ................................................................................................................................. 40
7 Security ...................................................................................................................................................... 42
Protecting the computer ..................................................................................................................................... 42
Using passwords .................................................................................................................................................. 42
Setting passwords in Windows ......................................................................................................... 43
Setting passwords in Computer Setup ............................................................................................. 43
Managing a BIOS administrator password ........................................................................................ 44
Entering a BIOS administrator password ....................................................................... 45
Using DriveLock Security Options ..................................................................................................... 45
Selecting Automatic DriveLock (select products only) ................................................... 46
Enabling Automatic DriveLock ..................................................................... 46
Disabling Automatic DriveLock .................................................................... 46
Entering an Automatic DriveLock password ................................................ 47
Selecting manual DriveLock ........................................................................................... 47
Setting a DriveLock master password ......................................................... 47
Enabling DriveLock and setting a DriveLock user password ......................................... 48
Disabling DriveLock ........................................................................................................ 49
Entering a DriveLock password ...................................................................................... 49
Changing a DriveLock password ..................................................................................... 49
Windows Hello (select products only) ................................................................................................................. 50
Using antivirus software ...................................................................................................................................... 50
Using rewall software ........................................................................................................................................ 50
Installing software updates ................................................................................................................................. 51
Using HP Client Security (select products only) .................................................................................................. 51
Using HP Device as a Service (select products only) ........................................................................................... 51
Using an optional security cable (select products only) ..................................................................................... 51
Using a ngerprint reader (select products only) ............................................................................................... 51
ix
Locating the ngerprint reader ......................................................................................................... 52
8 Maintenance ............................................................................................................................................... 53
Improving performance ....................................................................................................................................... 53
Using Disk Defragmenter .................................................................................................................. 53
Using Disk Cleanup ............................................................................................................................ 53
Using HP 3D DriveGuard (select products only) ................................................................................ 54
Identifying HP 3D DriveGuard status .............................................................................. 54
Updating programs and drivers .......................................................................................................................... 54
Cleaning your computer ...................................................................................................................................... 54
Cleaning procedures .......................................................................................................................... 55
Cleaning the display ........................................................................................................ 55
Cleaning the sides or cover ............................................................................................. 55
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 55
Traveling with or shipping your computer .......................................................................................................... 55
9 Backing up, restoring, and recovering ........................................................................................................... 57
Backing up information and creating recovery media ........................................................................................ 57
Using Windows tools ......................................................................................................................... 57
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 57
Restoring and recovery ........................................................................................................................................ 58
Restoring, resetting, and refreshing using Windows tools .............................................................. 58
Recovering using HP Recovery media ............................................................................................... 58
Changing the computer boot order ................................................................................................... 58
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 59
Using Computer Setup ......................................................................................................................................... 59
Starting Computer Setup .................................................................................................................. 59
Navigating and selecting in Computer Setup ................................................................................... 59
Restoring factory settings in Computer Setup ................................................................................. 59
Updating the BIOS ............................................................................................................................. 60
Determining the BIOS version ......................................................................................... 60
Downloading a BIOS update ........................................................................................... 60
Changing the boot order using the f9 prompt .................................................................................. 61
TPM BIOS settings (select products only) ........................................................................................................... 61
Using HP Sure Start (select products only) ......................................................................................................... 62
11 Using HP PC Hardware Diagnostics .............................................................................................................. 63
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 63
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 63
x
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 64
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 64
Installing HP PC Hardware Diagnostics Windows ............................................................................. 64
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 64
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 65
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 65
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 65
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 66
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 66
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 66
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 66
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 66
12 Specications ............................................................................................................................................ 68
Input power .......................................................................................................................................................... 68
Operating environment ....................................................................................................................................... 69
13 Electrostatic discharge ............................................................................................................................... 70
14 Accessibility .............................................................................................................................................. 71
Accessibility ......................................................................................................................................................... 71
Finding the technology tools you need ............................................................................................ 71
Our commitment ............................................................................................................................... 71
International Association of Accessibility Professionals (IAAP) ....................................................... 71
Finding the best assistive technology .............................................................................................. 72
Assessing your needs ..................................................................................................... 72
Accessibility for HP products .......................................................................................... 72
Standards and legislation .................................................................................................................................... 73
Standards .......................................................................................................................................... 73
Mandate 376 – EN 301 549 ............................................................................................ 73
Web Content Accessibility Guidelines (WCAG) ................................................................ 73
Legislation and regulations .............................................................................................................. 73
United States ................................................................................................................... 74
21st Century Communications and Video Accessibility Act (CVAA) ............................... 74
Canada ............................................................................................................................. 74
Europe ............................................................................................................................. 75
United Kingdom .............................................................................................................. 75
xi
Australia .......................................................................................................................... 75
Worldwide ....................................................................................................................... 75
Useful accessibility resources and links .............................................................................................................. 76
Organizations .................................................................................................................................... 76
Educational institutions .................................................................................................................... 76
Other disability resources ................................................................................................................. 76
HP links .............................................................................................................................................. 76
Contacting support .............................................................................................................................................. 77
Index ............................................................................................................................................................. 78
xii
1 Getting started
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the
Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen.
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 18.
● Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 50.
● Get to know your computer—Learn about your computer features. See Components on page 3 and
Navigating the screen on page 24 for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
● Back up your hard drive—Create recovery discs or a recovery USB ash drive to back up your hard drive.
See Backing up, restoring, and recovering on page 57.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Additional information
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
● Important regulatory notices, including information about proper
battery disposal, if needed.
● Specic warranty information about this computer
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Getting started
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲ Right-click the Start button, and then select Apps and Features.
Right
Table
2-1 Right-side components and their descriptions
Component Description
(1) Smart card reader Supports optional smart cards.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Locating hardware 3
Table 2-1 Right-side components and their descriptions (continued)
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
● Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) USB Type-C power connector and
Thunderbolt™ ports with HP Sleep and Charge
(2)
(6) Power connector Connects an AC adapter.
(7) Battery light When AC power is connected:
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Even when the computer is o, connect and charge most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provide high-speed
data transfer.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
4 Chapter 2 Components
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
Left 5
Display
NOTE: Refer to the illustration that most closely resembles your computer.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only)
on page 29. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 50.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Internal microphones (2) Record sound.
(5) Camera light (select products only) On: The camera is in use.
(6) Camera privacy shutter (select products only) When closed, the camera privacy shutter blocks the camera.
● To unblock the camera, slide the shutter to the right.
● To block the camera, slide the shutter to the left.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 Components
Keyboard area
Touchpad
Touchpad settings
To adjust Touchpad settings and gestures, or to turn o the Touchpad:
1. Type Touchpad settings in the taskbar search box, and press enter.
2. Choose a setting.
To turn on the Touchpad:
1. Type Touchpad settings in the taskbar search box, and press enter.
2. Using an external mouse, click the Touchpad button.
– or –
Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) Center pointing stick button Functions like the center button on an external mouse.
(4) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(5) Center Touchpad button Functions like the center button on an external mouse.
(6) Left Touchpad button Functions like the left button on an external mouse.
Keyboard area 7
Table 2-4 Touchpad components and their descriptions (continued)
Component Description
(7) Right pointing stick button Functions like the right button on an external mouse.
(8) HP DreamColor sensor (select products only) A colorimeter that brings integrated color calibration to your
display. This built-in measurement instrument provides the ability
to recalibrate a DreamColor color preset without the use of an
external measurement instrument. To select a color preset or
launch the calibration tool, select the HP DreamColor icon in the
Windows taskbar. Make a selection from the menu and follow the
on-screen instructions.
NOTE: For accurate calibration, keep the sensor window clean
and free from obstructions.
Lights
(9) Near Field Communications (NFC) tapping area and
antenna*
(10) Right Touchpad button Functions like the right button on an external mouse.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Allows you to wirelessly share information when you tap it with an
NFC-enabled device.
8 Chapter 2 Components
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
● O: The computer is o.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Fn lock light On: The fn key is locked. For more information, see Hot keys
(select products only) on page 12.
(4) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(5) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) Sharing or presenting light On: Sharing is on.
(8) Call answer light On: Call answer is on.
(9) Call end light On: Call end is on.
(10) Num lk light On: Num lock is on.
Keyboard area 9
Button, speakers, and ngerprint reader
Table 2-6 Button, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
▲ Touch your nger to the ngerprint reader. See Windows
Hello (select products only) on page 50 for details.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
10 Chapter 2 Components
Table 2-6 Button, speakers, and ngerprint reader and their descriptions (continued)
Component Description
Shortcut keys
IMPORTANT: To verify that your computer has a ngerprint
reader, type Sign-in options in the taskbar search box and
follow the on-screen instructions. If Fingerprint reader is listed as
an option, then your computer includes a ngerprint reader.
Table 2-7 Shortcut keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 12.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start menu.
(4) Icon keys Execute frequently used system functions.
See Icon keys on page 12.
(5) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 11
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-8 Hot keys and their descriptions
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Icon keys
The icon keys on your keyboard perform functions and vary by computer. To determine the function of an icon
key, match the icon to the description in this table.
▲ To use an icon key, press and hold the key.
NOTE: Some products require that you press the icon key in combination with the fn key to perform
the described function.
Table 2-9 Icon keys and their descriptions
Icon Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for welllit or darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the
keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you rst start
up the computer), to low, to o. After you adjust the keyboard backlight setting, the backlight will
revert to your previous setting each time you turn on the computer. The keyboard backlight will turn
o after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the
Touchpad (select products only). To conserve battery power, turn o this feature.
12 Chapter 2 Components
Table 2-9 Icon keys and their descriptions (continued)
Icon Description
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Mutes or restores speaker sound.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the Touchpad and Touchpad light on and o.
Switches the screen image among display devices connected to the system. For example, if a monitor
is connected to the computer, repeatedly pressing the key alternates the screen image from computer
display to monitor display to simultaneous display on both the computer and the monitor.
Initiates Sleep, which saves your information in system memory. The display and other system
components turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or
Oice 365® servers.
Turns the screen sharing function on or o.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or
Oice 365® servers.
● Answers a call.
● Starts a call during a 1-on-1 chat.
● Places a call on hold.
Keyboard area 13
Table 2-9 Icon keys and their descriptions (continued)
NOTE: The icon key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the icon key feature, you
can still perform each function by pressing the fn key in combination with the appropriate icon key.
Bottom
Icon Description
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or
Oice 365 servers.
● Ends a call.
● Declines incoming calls.
● Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or
Oice 365 servers.
Table 2-10 Bottom components and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
14 Chapter 2 Components
Table 2-10 Bottom components and their descriptions (continued)
Component Description
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and o during
routine operation.
Cover
(2) Service door release latch and security
screw
Releases the service door after you remove the
security screw.
Table 2-11 Cover components and their descriptions
Component Description
Internal Microphones (2) Record sound.
Cover 15
Labels
The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-12 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-13 Service label components
Component
(1) HP product name
(2) Product ID
16 Chapter 2 Components
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