User Guide
© Copyright 2019 HP Development Company, L.P.
HDMI, the HDMI Logo and High-Definition Multimedia
Interface are trademarks or registered trademarks of
HDMI Licensing LLC.
Windows® is either a registered trademark or trademark
of Microsoft Corporation in the United States and/or
other countries.
The information contained herein is subject to change
without notice. The only warranties for HP products
and services are set forth in the express warranty
statements accompanying such products and services.
Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical
or editorial errors or omissions contained herein.
Product notice
This guide describes features that are common to most
models. Some features may not be available on your
product. To access the latest user guide, go to
http://www.hp.com/support, and follow the instructions
to find your product. Then select User Guides.
First Edition: May 2019
Document Part Number: L59594-001
About This Guide
This guide provides technical specifications and information about monitor features, setting up the monitor, and
using the software. Depending on the model, your monitor may not have all the features included in this guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related
to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss
of data or in damage to hardware or software. Also contains essential information to explain a concept or to
complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
ii
Table of contents
1 Getting Started ................................................................................1
Important safety information......................................................................1
Product features and components..................................................................2
Features ................................................................................2
Rear components ........................................................................3
Front components .......................................................................4
Setting up the monitor ............................................................................5
Attaching the monitor stand ..............................................................5
Mounting the monitor head ...............................................................6
Removing the monitor stand ....................................................6
Attaching the VESA mounting bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the cables ....................................................................8
Adjusting the monitor ...................................................................10
Turning on the monitor ..................................................................12
Installing a security cable ................................................................13
HP watermark and image retention policy .................................................13
2 Using the Monitor .............................................................................14
Software and utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
The Information file .............................................................................14
The Image Color Matching file.....................................................................14
Using the OSD menu .............................................................................15
Using the function buttons .......................................................................16
Reassigning the function buttons .................................................................16
Adjusting to Low Blue Light Mode .................................................................17
Using Auto-Sleep Mode ..........................................................................17
3 Support and troubleshooting ...................................................................18
Solving common problems .......................................................................18
Button lockouts .................................................................................18
Using the auto-adjustment function (analog input) ..................................................19
Optimizing image performance (analog input) ......................................................20
Contacting support ..............................................................................21
Preparing to call technical support ................................................................21
Locating the serial number and product number ....................................................21
iii
4 Maintaining the monitor .......................................................................22
Maintenance guidelines ..........................................................................22
Cleaning the monitor ....................................................................22
Shipping the monitor ....................................................................22
Appendix A Technical specifications...............................................................23
54.61 cm/21.5-inch model specifications ..........................................................23
60.47 cm/23.8-inch model specifications ..........................................................24
Preset display resolutions ........................................................................25
High-definition video formats ....................................................................26
Energy saver feature.............................................................................26
Appendix B Accessibility.........................................................................27
Accessibility ....................................................................................27
Finding the technology tools you need ....................................................27
Our commitment........................................................................27
International Association of Accessibility Professionals (IAAP)................................27
Finding the best assistive technology .....................................................28
Standards and legislation ........................................................................29
Standards..............................................................................29
Legislation and regulations ..............................................................29
United States.................................................................29
21st Century Communications and Video Accessibility Act (CVAA)...................30
Canada ......................................................................30
Europe ......................................................................30
United Kingdom ..............................................................31
Australia.....................................................................31
Worldwide ...................................................................31
Useful accessibility resources and links ............................................................32
Organizations ..........................................................................32
Educational institutions .................................................................32
Other disability resources................................................................32
HP links................................................................................32
Contacting support ..............................................................................33
iv
1 Getting Started
Important safety information
An AC adapter and AC power cord may be included with the monitor. If another cord is used, use only a power
source and connection appropriate for this monitor. For information about the correct AC power cord set to use
with the monitor, refer to the Product Notices provided in your documentation kit.
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet. Do not
disable the power cord grounding pin, it is an important safety feature.
• When unplugging the power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Care shoulod be taken to route all cords and
cables connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
To reduce the risk of serious injury, read the Safety & Comfort Guide provided with your user guides. It describes
proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is also
available on the Web at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the computer
and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device such as a power
strip or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strip
must be specifically labeled as having this capability. Use a power strip whose manufacturer offers a damage
replacement policy so you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your monitor.
WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers, chests,
or carts may fall over and cause personal injury.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reflections from the screen.
1 Getting Started 1
Product features and components
Features
This product is an AMD FreeSync-qualified monitor, which allows you to enjoy PC gaming with smooth,
responsive, tear-free performance whenever a picture changes on the screen. The external source connected to
your monitor must have the FreeSync driver installed.
AMD FreeSync technology is designed to eliminate stuttering and tearing in games and videos by locking a
monitor’s refresh rate to the frame rate of the graphics card. Check with the manufacturer of your component or
system for specific capabilities.
IMPORTANT: AMD Radeon Graphics and/or AMD A-Series APU-compliant monitor with DisplayPort/HDMI
Adaptive-Sync required. AMD 15.11 Crimson driver (or newer) required to support FreeSync over HDMI.
NOTE: Adaptive refresh rates vary by monitor. More information is available at www.amd.com/freesync.
To enable FreeSync on the monitor, press the Menu button on the monitor to open the on-screen display menu.
Click Image, and then click FreeSync™.
This guide describes features of the following monitors:
• 54.61 cm (21.5-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
• 60.47 cm (23.8-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
The monitors include the following features:
• Anti-Glare panel with an LED backlight
• Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to side
• Tilt capability
• Pivot capability to rotate the monitor head from landscape to portrait mode (Select Models)
• Swivel and height adjustment capabilities (Select Models)
• VGA video input (Select Models)
• Removable stand for flexible monitor head mounting solutions
• DisplayPort video input (Select Models)
• High-Definition Multimedia Interface (HDMI) video input
• Audio headphone/variable line-out jack (Select Models)
• Plug-and-play capability if supported by your operating system
• Security cable slot provision on rear of monitor for optional security cable
• On-Screen Display (OSD) adjustments in several languages for easy setup and screen optimization
• High-Bandwidth Digital Content Protection (HDCP) copy protection on all digital inputs
• Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To
access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product.
Then select User Guides.
2 1 Getting Started
Rear components
1 2 3
NOTE: Depending on your monitor model, the rear components will differ.
54.61 cm/21.5-inch model
Component Description
1 Power connector Connects the power cable to the monitor
2 HDMI connector Connects the HDMI cable to the monitor
3 VGA connector Connects the VGA cable to the monitor
60.47 cm/23.8–inch model
1 2 3 4
Component Description
1 Power connector Connects the power cable to the monitor
2 HDMI connector Connects the HDMI cable to the monitor
3 DisplayPort connector Connects the DisplayPort cable to the monitor
Connects headphones to the monitor.
4
Audio-out (headphone)
jack
CAUTION: To reduce the risk of personal injury, adjust the volume before
using headphones or earbuds. For additional safety information, see the
Product Notices provided in your documentation kit.
1 Getting Started 3
Front components
NOTE: Depending on your monitor model, the location of the front bezel controls will differ.
1 2 3 4 5 6
Control Description
1 Menu button
2-4 Function buttons
5 Power Turns the monitor on or o.
6 Power light
Press to open the OSD menu, select a menu item from the OSD, or close the OSD
menu.
When the OSD menu is open, press the buttons to navigate through the menu. The
function light icons indicate the default button functions. For a description of these
functions, see Using the function buttons on page 16.
You can reassign the function buttons to quickly select the most commonly used
operations. See Reassigning the function buttons on page 16.
White: The monitor is on.
Amber: The monitor is in standby mode.
4 1 Getting Started
Setting up the monitor
Attaching the monitor stand
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation
setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at
http://www.hp.com/ergo.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel may cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will not
recover to its normal condition.
IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and prevent damage to the
control buttons, position the monitor facedown on a flat surface covered with protective sheet foam or a
nonabrasive cloth.
54.61 cm/21.5-inch model
1. Position the monitor head facedown on a flat surface covered by protective sheet made of foam or a clean,
dry cloth.
2. Insert stand riser (1) and base (2) into the monitor as shown above.
1
2
60.47 cm/23.8–inch model
The monitor uses the HP Quick Release 2 for easy mounting of the monitor. To mount the panel onto the stand:
1. Position the monitor head facedown on a flat surface covered by protective sheet made of foam or a clean,
dry cloth.
2. Unpack the base, one hand hold the monitor, the other hand to pivot the stand (1).
3. Insert the base (2) into the stand.
4. Turn the screw clockwise (3) to attach the base to the monitor.
3
1
2
1 Getting Started 5
Mounting the monitor head
The monitor head can be attached to a wall, swing arm, or other mounting fixture.
IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a third-
party mounting solution to the monitor, use four 4 mm, 0.7 pitch, 10 mm-long screws. Longer screws may
damage the monitor. It is important to verify that the manufacturer’s mounting solution is compliant with the
VESA standard and is rated to support the weight of the monitor head. For best performance, use the power and
video cables provided with the monitor.
NOTE: This apparatus is intended to be supported by a UL or CSA Listed wall-mount bracket.
Removing the monitor stand
You can remove the monitor head from the stand to install the monitor head on a wall, a swing arm, or other
mounting fixture.
IMPORTANT: Before beginning to disassemble the monitor, be sure that the monitor is turned off and all cables
are disconnected.
54.61 cm/21.5-inch model
1. Disconnect and remove all cables from the monitor.
2. Position the monitor head facedown on a flat surface covered by protective sheet made of foam or a clean,
dry cloth.
3. Push release button (1) and pull stand (2) away from monitor.
1
2
60.47 cm/23.8–inch model
1. Disconnect and remove all cables from the monitor.
2. Position the monitor head facedown on a flat surface covered by protective sheet made of foam or a clean,
dry cloth.
3. Push up the latch near the bottom center of the stand’s mounting plate (1).
4. Swing the bottom of the stand up until the mounting plate clears the recess in the panel (2).
5. Slide the stand out of the recess (3).
3
1
2
6 1 Getting Started
Attaching the VESA mounting bracket
54.61 cm/21.5-inch model
Install the monitor to the wall or swing arm of your choice using the four screws.
60.47 cm/23.8–inch model
Install the monitor to the wall or swing arm of your choice using the four screws that were removed from the
VESA holes on the rear of the monitor head.
IMPORTANT: If these instructions do not apply to your device, then follow the mounting device manufacturer’s
instructions when mounting the monitor to a wall or swing arm.
1 Getting Started 7
Connecting the cables
NOTE: Depending on the model, the monitor may be capable of supporting VGA, HDMI, or DisplayPort inputs.
The video mode is determined by the video cable used. The monitor will automatically determine which inputs
have valid video signals. To select an input, press the Menu button to access the OSD menu and then select
Input.
NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Before connecting the cables, route the cables through the cable routing hole in the center of the stand.
(Select Models)
3. Connect a video cable.
• Connect one end of a VGA cable to the VGA connector on the rear of the monitor and the other end to the
VGA connector on the source device. (Select Models)
8 1 Getting Started
• Connect one end of an HDMI cable to the HDMI connector on the rear of the monitor and the other end to a
HDMI connector on the source device.
or
NOTE: Connector locations may vary.
• Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor and the
other end to the DisplayPort connector on the source device. (Select Models)
NOTE: When the system wakes up from the Sleep state, the monitor automatically scans to find an active input
video signal.
1 Getting Started 9
4. Connect the round end of the power supply cord to the monitor (1), and then connect one end of the power
cord to the power supply (2) and the other end to a grounded AC outlet (3).
or
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may accidentally
step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord from the AC outlet,
grasp the cord by the plug.
NOTE: Connector locations may vary.
Adjusting the monitor
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation
setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at
http://www.hp.com/ergo.
1. Tilt the monitor head forward or backward to set it to a comfortable eye level.
or
10 1 Getting Started
2. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top
bezel edge should not exceed a height that is parallel to your eye height. A monitor that is positioned low
and reclined may be more comfortable for users with corrective lenses. The monitor should be repositioned
as you adjust your working posture throughout the work day. (Select Models)
(Select Models)
3. Swivel the monitor to the left or right for the best viewing angle.
(Select Models)
4. You can pivot the monitor from landscape to portrait orientation viewing to adapt to your application.
a. Adjust the monitor to full height position and tilt the monitor back to full tilt position (1).
b. Pivot the monitor clockwise 90° from landscape to portrait orientation (2).
IMPORTANT: If the monitor is not in full height and full tilt position when pivoting, the bottom right corner of the
monitor panel will come in contact with the base and potentially cause damage to the monitor.
1 Getting Started 11
NOTE: Use the operating system’s monitor settings to rotate the image on the screen from portrait to landscape.
To rotate the OSD from portrait to landscape, open the OSD menu and select Image Adjustment, select On-
Screen Menu Rotation, and then select Portrait.
Turning on the monitor
1. Press the Power button on the computer to turn it on.
2. Press the Power button on the bottom of the monitor to turn it on.
When the power is on, the power LED indicator turns white; when in Sleep mode, the power LED indicator turns
amber.
(Select Models)
When the monitor is first turned on, a monitor status message displays for five seconds. The message shows
which input is the current active signal, the status of the auto-switch source setting (On or Off; default setting is
On), the current preset display resolution, and the recommended preset display resolution.
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
12 1 Getting Started
or
IMPORTANT: Burn-in image damage may occur on monitors that display the same static image on the screen for
12 or more hours. To avoid burn-in image damage, you should always activate a screen saver application or turn
off the monitor when it will not be in use for a prolonged period of time. Image retention is a condition that may
occur on all LCD screens. Burn-in damage on the monitor is not covered under the HP warranty.
NOTE: If pressing the power button has no effect, the Power Button Lockout feature may be enabled. To disable
this feature, press and hold the monitor power button for 10 seconds.
NOTE: You can disable the power light in the OSD menu. Press the Menu button to open the OSD, and then select
Power, select Power LED, and then select Off.
Installing a security cable
You can secure the monitor to a fixed object with an optional cable lock available from HP.
or
HP watermark and image retention policy
The IPS monitor models are designed with IPS (In-Plane Switching) display technology, which provides ultrawide viewing angles and advanced image quality. IPS monitors are suitable for a wide variety of advanced
image quality applications. This panel technology, however, is not suitable for applications that exhibit static,
stationary, or fixed images for long periods of time without the use of screen savers. These types of applications
may include camera surveillance, video games, marketing logos, and templates. Static images may cause image
retention damage that could look like stains or watermarks on the monitor’s screen.
Image retention damage on monitors that are in use 24 hours per day is not covered under the HP warranty. To
avoid image retention damage, always turn off the monitor when it is not in use or use the power management
setting, if supported on your system, to turn off the monitor when the system is idle.
1 Getting Started 13
2 Using the Monitor
Software and utilities
You can download and install the following files from http://www.hp.com/support:
• INF (Information) file
• ICM (Image Color Matching) files
• HP Display Assistant: Adjusts the monitor settings and enables theft deterrence features
To download the files:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers.
3. Select your product type.
4. Enter your HP monitor model in the search field and follow the on-screen instructions.
The Information file
The INF file defines monitor resources used by Windows® operating systems to ensure monitor compatibility
with the computer’s graphics adapter.
This monitor is Windows Plug and Play–compatible and the monitor will work correctly without installing the INF
file. Monitor Plug and Play–compatibility requires that the computer’s graphic card is VESA DDC2 compliant and
that the monitor connects directly to the graphics card. Plug and Play does not work through separate BNC-type
connectors or through distribution buffers/boxes.
The Image Color Matching file
The ICM files are data files that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. This file is activated from within
graphics programs that support this feature.
NOTE: The ICM color profile is written in accordance with the International Color Consortium (ICC) Profile Format
specification.
14 2 Using the Monitor
Using the OSD menu
Use the OSD menu to adjust the screen image based on your viewing preferences. You can access and make
adjustments in the OSD using the buttons at the bottom of the monitor’s front bezel.
To access the OSD menu and make adjustments, do the following:
1. If the monitor is not already on, press the power button to turn on the monitor.
2. Press the Menu button.
3. Use the three function buttons to navigate, select, and adjust the menu choices. The on-screen button labels
vary depending on which menu or submenu is active.
The following table lists the menu selections in the OSD menu.
Main Menu Description
Brightness + Adjusts the brightness and contrast level of the screen.
Color Selects and adjusts the screen color.
Image Adjusts the screen image.
Input Selects the video input signal.
Power Adjusts the power settings.
Menu Adjusts the on-screen display (OSD) and Function button controls.
Adjusts the DDC/CI settings, selects the language in which the OSD menu is dis-
Management
Information Displays important information about the monitor.
Exit Exits the OSD menu screen.
played (the factory default is English), adjusts the audio settings, and returns all
OSD menu settings to the factory default settings.
2 Using the Monitor 15
Using the function buttons
34
Pressing one of the function buttons activates the buttons and lights the icons above the buttons.
NOTE: The actions of the function buttons vary among monitor models.
For information about changing the function of the buttons, see Reassigning the function buttons on page 16.
12
Button Description
1 Menu button
Brightness button
2
3
4
(Assignable function
button)
Viewing Modes button
(Assignable function
button)
Next Active Input button
(Assignable function
button)
Opens the OSD main menu, selects a menu item from the OSD, or closes the
OSD menu.
Opens the Brightness adjustment scale.
Opens the Viewing Modes menu where you can adjust the monitor screen to
a comfortable viewing light or select a preset view mode.
Switches the monitor’s input source to the next active input.
Reassigning the function buttons
You can change the assignable function buttons from their default values so that when the buttons are activated
you can quickly access commonly used menu items. You cannot reassign the Menu button.
To reassign the function buttons:
1. Press the Menu button to open the OSD menu.
2. Select Menu, select Assign Buttons, and then select one of the available options for the button you want to
assign.
NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at
http://www.hp.com/go/sml.
16 2 Using the Monitor
Adjusting to Low Blue Light Mode
Decreasing the blue light emitted by the monitor reduces the blue light exposure to your eyes. This monitor
allows you to select a setting to reduce blue light output and create a more relaxing and less stimulating image
while you read content on the screen.
To adjust the blue light output from the monitor:
1. Press one of the rear panel OSD buttons to activate the buttons, and then press the Menu button to open the
OSD. Select Color and Viewing Modes.
2. Select your desired setting:
• Low Blue Light: TUV certified. Reduces the blue light for improved eye comfort
• Night: Adjusts to the lowest blue light and reduces the impact on sleep
• Reading: Optimizes blue light and brightness for indoor viewing
3. Select Save and Return to save your setting and close the menu. Select Cancel if you don’t want to save the
setting.
4. In the Main menu, select Exit.
Using Auto-Sleep Mode
The monitor supports an OSD menu option called Auto-Sleep Mode that allows you to enable or disable a
reduced power state for the monitor. When Auto-Sleep Mode is enabled (enabled by default), the monitor enters
a reduced power state when the computer signals low power mode (absence of either horizontal or vertical sync
signal).
Upon entering this reduced power state (sleep mode), the monitor screen is blanked, the backlight is turned off,
and the power light turns amber. The monitor draws less than 0.5 W of power when in this reduced power state.
The monitor wakes from sleep mode when the computer sends an active signal to the monitor (for example, if
you activate the mouse or keyboard).
You can disable Auto-Sleep Mode in the OSD. Press the Menu button on the monitor’s rear panel to open the OSD.
In the OSD select Power, select Auto-Sleep Mode, and then select Off.
2 Using the Monitor 17
3 Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem Possible cause Solution
Screen is blank or video is
ashing.
Image appears blurred,
indistinct, or too dark.
“Check Video Cable” is
displayed on the screen.
“Input Signal Out of Range”
is displayed on screen.
The monitor does not enter
into a low-power sleep state.
Power cord is disconnected. Connect the power cord.
Monitor is turned o. Press the monitor power button.
NOTE: If pressing the power button has no eect, press and
hold the power button for 10 seconds to disable the Power
Button Lockout feature.
Video cable is improperly connected.
System is in sleep mode. Press any key on the keyboard or move the mouse to
Video card is incompatible. Open the OSD menu and select the Input menu. Set Auto-
Brightness setting is too low. Open the OSD menu and select Brightness to adjust the
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
Video resolution and/or refresh rate are
set higher than the monitor supports.
The monitor’s power saving control is
disabled.
Connect the video cable properly. For more information, see
Connecting the cables on page 8.
inactivate the screen blanking utility.
Switch Input to O and manually select the input.
or
Replace the video card or connect the video cable to one of
the computer’s on-board video sources.
brightness scale as needed.
computer and monitor. Be sure that the computer power is o
while connecting the video cable.
Change the settings to a supported setting (see Preset display
resolutions on page 25).
Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
“OSD Lockout” is displayed. The monitor’s OSD Lockout function is
“Power Button Lockout” is
displayed.
enabled.
The monitor’s Power Button Lockout
feature is enabled.
Button lockouts
Holding down the power button or Menu button for ten seconds disables that button. You can re-enable the
button by holding the button down again for ten seconds. The button lockout function is available only when the
monitor is on, an active signal is displayed, and the OSD menu is closed.
18 3 Support and troubleshooting
Press and hold the Menu button for 10 seconds to disable the
OSD Lockout function.
Press and hold the Power button for 10 seconds to unlock the
power button function.
Using the auto-adjustment function (analog input)
The auto-adjustment feature automatically engages and attempts to optimize your screen under the following
conditions:
• Monitor setup
• Factory reset of the computer
• Changing monitor resolution
You can manually optimize the screen performance for the VGA (analog) input at any time from the Auto
Adjustment menu in the OSD. You can download the auto-adjustment pattern software utility from
http://www.hp.com/support.
Do not use this procedure if the monitor is using an input other than VGA. If the monitor is using a VGA (analog)
input, this procedure can correct the following image quality conditions:
• Fuzzy or unclear focus
• Ghosting, streaking, or shadowing effects
• Faint vertical bars
• Thin, horizontal scrolling lines
• An off-center picture
To use the auto-adjustment feature:
1. Turn the monitor on, and then wait for for 20 minutes before adjusting.
2. Press the Menu button to open the OSD menu, select Image, and then select Auto-Adjustment. If the result
is not satisfactory, continue with the procedure.
3. Open the auto-adjustment utility. (You can download this utility from http://www.hp.com/support.) The
setup test pattern is displayed.
4. Press the Esc key or any other key on the keyboard to exit the test pattern.
3 Support and troubleshooting 19
Optimizing image performance (analog input)
Two controls in the on-screen display can be adjusted to improve image performance: Clock and Phase (available
in the OSD menu). Use these controls only when the auto-adjustment function does not provide a satisfactory
image.
NOTE: The Clock and Phase controls are adjustable only when using an analog (VGA) input. These controls are
not adjustable for digital inputs.
The Clock must first be set correctly since the Phase settings are dependent on the main Clock setting.
• Clock: Increases/decreases the value to minimize any vertical bars or stripes visible on the screen
background.
• Phase: Increases/decreases the value to minimize video flickering or blurring.
NOTE: When using the controls, you will obtain the best results by using the auto-adjustment pattern software
utility. You can download this utility from http://www.hp.com/go/sml.
When adjusting the Clock and Phase values, if the monitor images become distorted, continue adjusting the
values until the distortion disappears. To restore the factory settings, press the Menu button to open the OSD
menu, and then select Management, select Factory Reset, and then select Yes.
To eliminate vertical bars (Clock):
1. Press the Menu button to open the OSD menu, select Image, and then select Clock and Phase.
2. Select Clock, and then use the OSD buttons on the monitor that display up and down arrow icons to
eliminate vertical bars. Press the buttons slowly so that you do not miss the optimum adjustment point.
3. After adjusting the Clock, if flickering, blurring, or bars appear on the screen, proceed to adjust the Phase.
To remove flickering or blurring (Phase):
1. Press the Menu button to open the OSD menu, select Image, and then select Clock and Phase.
2. Select Phase, and then use the OSD buttons on the monitor that display up and down arrow icons to
eliminate flickering or blurring. Flickering or blurring may not be eliminated, depending on the computer or
graphics controller card installed.
To correct screen position (Horizontal Position or Vertical Position):
1. Press the Menu button to open the OSD menu, select Image, and then select Image Position.
2. Press the OSD buttons on the monitor that display up and down arrow icons to properly adjust the position
of the image in the display area of the monitor. The Horizontal Position shifts the image left or right; the
Vertical Position shifts the image up or down.
20 3 Support and troubleshooting
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also find information about how to contact HP and open a support case.
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
• Monitor model number
• Monitor serial number
• Purchase date on invoice
• Conditions under which the problem occurred
• Error messages received
• Hardware configuration
• Name and version of the hardware and software you are using
Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of the
monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting
HP about the monitor.
NOTE: You may need to partially pivot the monitor head to read the label.
or
3 Support and troubleshooting 21
4 Maintaining the monitor
Maintenance guidelines
To enhance the performance and extend the life of the monitor:
• Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls that
are covered in the operating instructions. If the monitor is not operating properly or has been dropped or
damaged, contact an authorized HP dealer, reseller, or service provider.
• Use only a power source and connection appropriate for this monitor, as indicated on the label/back plate of
the monitor.
• Be sure that the total ampere rating of the products connected to the outlet does not exceed the current
rating of the AC outlet and that the total ampere rating of the products connected to the cord does not
exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each
device.
• Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
• Turn the monitor off when it is not in use and use a screen saver program. Doing this can substantially
increase the life expectancy of the monitor.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
• Never block the slots and openings of the cabinet or push objects into them. These openings provide
ventilation.
• Do not drop the monitor or place it on an unstable surface.
• Do not allow anything to rest on the AC power cord. Do not walk on the cord.
• Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
Cleaning the monitor
1. Turn off the monitor and unplug the power cord from the AC outlet.
2. Disconnect any external devices.
3. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
4. For more difficult cleaning situations, use a 50/50 mix of water and isopropyl alcohol.
IMPORTANT: Do not use cleaners that contain any petroleum-based materials such as benzene, thinner, or any
volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor.
IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It may run behind the bezel and damage the electronics. The
cloth should be moist, but not wet. Water dripping into the ventilation openings or other points of entry can
cause damage to the monitor. Allow the monitor to air-dry before use.
Shipping the monitor
Keep the original packing box in a storage area. You may need it later if you ship the monitor or move.
22 4 Maintaining the monitor
Appendix A Technical specifications
NOTE: All specifications represent the typical specifications provided by HP component manufacturers; actual
performance may vary either higher or lower.
For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/quickspecs/
and search for your specific monitor model to find the model-specific QuickSpecs.
54.61 cm/21.5-inch model specifications
Specication Measurement
Display, wide-screen
Type
Viewable Image Size 54.61 cm, diagonal 21.5 in, diagonal
Tilt -5° to +20°
Weight
Without stand
With stand
Dimensions (include stand)
Height
Depth
Width
Maximum graphic resolution HDMI max. 1920 × 1080 (144 Hz)
Optimum graphic resolution HDMI opt. 1920 × 1080 (144 Hz)
Text mode 640 × 480
Static contrast ratio 1,000:1 typical
Dot pitch 0.2479 mm × 0.2479 mm
Pixels per inch 102 PPI
Horizontal frequency VGA: 30-80 KHz, HDMI: 30-167 KHz
Vertical refresh rate VGA: 50-60 Hz, HDMI: 48–144 Hz
Response time
Environmental requirements
Temperature
Operating Temperature
Storage Temperature
Relative humidity
Altitude
Operating
Storage
Power Source 100 V ac to 240 V ac 50/60 Hz
Measured power consumption
Full power
Typical settings
Sleep
O
Input terminals One VGA port and one HDMI port
54.61 cm
FHD
3.3 kg
3.9 kg
38.44 cm
20.99 cm
50.30 cm
VGA max. 1920 × 1080 (60 Hz)
VGA opt. 1920 × 1080 (60 Hz)
The response time can be adjusted to as low as 1 ms in the on-screen display menu. All
performance specications represent the typical specications provided by HP component
manufacturers; actual performance may vary either higher or lower.
5°C to 35°C
-20°C to 60°C
20% to 80%
0 m to 5,000 m
0 m to 12,192 m
38.5 W
28 W
<0.5 W
<0.3 W
21.5 in
7.28 lb
8.60 lb
15.13 in
8.26 in
19.80 in
41°F to 95°F
-4°F to 140°F
0 ft to 16,400 ft
0 ft to 40,000 ft
Appendix A Technical specifications 23
60.47 cm/23.8-inch model specifications
Specication Measurement
Display, wide-screen
Type
Viewable Image Size 60.47 cm, diagonal 23.8 in, diagonal
Tilt -6° to +22°
Height adjustment 110mm 4.33 in
Weight
Without stand
With stand
Dimensions (include stand)
Height
Depth
Width
Maximum graphic resolution DP max. 1920 × 1080 (144 Hz)
Optimum graphic resolution DP opt. 1920 × 1080 (144 Hz)
Text mode 640 × 480
Static contrast ratio 1,000:1 typical
Dot pitch 0.2745 mm × 0.2745 mm
Pixels per inch 93 PPI
Horizontal frequency DP: 30-167 KHz, HDMI: 30-167 KHz
Vertical refresh rate DP: 48-144 Hz, HDMI: 48–144 Hz
Response time
Environmental requirements
Temperature
Operating Temperature
Storage Temperature
Relative humidity
Altitude
Operating
Storage
Power Source 100 V ac to 240 V ac 50/60 Hz
Measured power consumption
Full power
Typical settings
Sleep
O
Input terminals One HDMI port and one DisplayPort connector
60.47 cm
FHD
3.9 kg
6.1 kg
48.99 cm
21.80 cm
54.08 cm
HDMI max. 1920 × 1080 (144 Hz)
HDMI opt. 1920 × 1080 (144 Hz)
The response time can be adjusted to as low as 1 ms in the on-screen display menu. All
performance specications represent the typical specications provided by HP component
manufacturers; actual performance may vary either higher or lower.
5°C to 35°C
-20°C to 60°C
20% to 80%
0 m to 5,000 m
0 m to 12,192 m
46 W
32 W
<0.5 W
<0.3 W
23.8 in
8.60 lb
13.45 lb
19.29 in
8.58 in
21.29 in
41°F to 95°F
-4°F to 140°F
0 ft to 16,400 ft
0 ft to 40,000 ft
24 Appendix A Technical specifications
Preset display resolutions
The display resolutions listed below are the most commonly used modes and are set as factory defaults. This
monitor automatically recognizes these preset modes, and they will appear properly sized and centered on the
screen.
54.61 cm/21.5-inch model
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
1 640 × 480 31.469 59.940
2 720 × 400 31.469 70.087
3 800 × 600 37.879 60.317
4 1024 × 768 48.363 60.004
5 1024 × 768 60.023 75.029
6 1280 × 720 45.000 60.000
7 1280 × 800 49.702 59.810
8 1280 × 1024 63.981 60.020
9 1440 × 900 55.935 59.887
10 1600 × 900 60.000 60.000
11 1680 × 1050 65.290 59.954
12 1920 × 1080 67.500 60.000
13 1920 × 1080 95.433 84.905 (HDMI only)
14 1920 × 1080 112.500 100.000 (HDMI only)
15 1920 × 1080 135.000 120.000 (HDMI only)
16 1920 × 1080 159.840 144.001 (HDMI only)
60.47 cm/23.8-inch model
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
1 640 × 480 31.469 59.940
2 720 × 400 31.469 70.087
3 800 × 600 37.879 60.317
4 1024 × 768 48.363 60.004
5 1024 × 768 60.023 75.029
6 1280 × 720 45.000 60.000
7 1280 × 800 49.702 59.810
8 1280 × 1024 63.981 60.020
9 1440 × 900 55.935 59.887
10 1600 × 900 60.000 60.000
11 1680 × 1050 65.290 59.954
12 1920 × 1080 67.500 60.000
13 1920 × 1080 95.433 84.905
14 1920 × 1080 112.500 100.000
15 1920 × 1080 135.000 120.000
16 1920 × 1080
159.840
166.440
144.001 (HDMI)
143.855 (DisplayPort)
Appendix A Technical specifications 25
High-definition video formats
Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz)
1 480p 720 × 480 31.469 59.94
2 576p 720 × 576 31.250 50.00
3 720p50 1280 × 720 37.500 50.00
4 720p60 1280 ×720 45.000 60.00
5 1080p50 1920 × 1080 56.250 50.00
6 1080p60 1920 × 1080 67.500 60.00
7 1080p100 1920 × 1080 112.500 100.00
8 1080p120 1920 × 1080 135.000 120.00
Energy saver feature
The monitor supports a reduced power state. The reduced power state is initiated if the monitor detects the
absence of either the horizontal sync signal or the vertical sync signal. Upon detecting the absence of these
signals, the monitor screen is blanked, the backlight is turned off, and the power light turns amber. When the
monitor is in the reduced power state, the monitor uses <0.5 watts of power. There is a brief warm-up period
before the monitor returns to its normal operating state.
See the computer manual for instructions on setting the energy saver mode (sometimes called power
management feature).
NOTE: The above power saver feature works only when the monitor is connected to a computer that has energy
saver features.
By selecting the settings in the monitor Sleep Timer utility, you can also program the monitor to initiate the
reduced power state at a predetermined time. When the monitor Sleep Timer utility initiates the reduced power
state, the power light blinks amber.
26 Appendix A Technical specifications
Appendix B Accessibility
Accessibility
HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in
everything we do. Here are some examples of how we are putting differences to work to create an inclusive
environment focused on connecting people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see Finding
the best assistive technology on page 28.
Our commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports our company’s diversity objectives and helps us ensure that the benefits of technology
are available to all.
Our accessibility goal is to design, produce, and market products and services that can be effectively used by
everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices.
To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a company.
All HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
• Raise the level of awareness of accessibility issues within our company, and provide our employees with the
training they need to design, produce, market, and deliver accessible products and services.
• Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically feasible.
• Involve people with disabilities in the development of accessibility guidelines, and in the design and testing
of products and services.
• Document accessibility features and make information about our products and services publicly available in
an accessible form.
• Establish relationships with leading assistive technology and solution providers.
• Support internal and external research and development that will improve assistive technology relevant to
our products and services.
• Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through networking,
education, and certification. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
HP is a founding member, and we joined to participate with other organizations to advance the field of
accessibility. This commitment supports our company’s accessibility goal of designing, producing, and marketing
products and services that can be effectively used by people with disabilities.
IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Appendix B Accessibility 27
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate, express
themselves, and connect with the world using technology. HP is committed to increasing accessibility awareness
within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes, voice
recognition that lets you give your hands a rest, or any other assistive technology to help with your specific
situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain, and
improve the functional capabilities of electronic and information technology.
You may choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will find that
professionals qualified to do AT assessments come from many fields, including those licensed or certified in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others, while
not certified or licensed, may also provide evaluation information. You will want to ask about the individual’s
experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information on accessibility features and assistive technology, if applicable, included
in various HP products. These resources will help you select the specific assistive technology features and
product(s) most appropriate for your situation.
• HP Elite x3–Accessibility Options (Windows 10 Mobile)
• HP PCs–Windows 7 Accessibility Options
• HP PCs–Windows 8 Accessibility Options
• HP PC’s–Windows 10 Accessibility Options
• HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
• HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)
• HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome OS)
• HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support on
page 33.
Additional links to external partners and suppliers that may provide additional assistance:
• Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office)
• Google Products accessibility information (Android, Chrome, Google Apps)
• Assistive Technologies sorted by impairment type
• Assistive Technologies sorted by product type
• Assistive Technology vendors with product descriptions
• Assistive Technology Industry Association (ATIA)
28 Appendix B Accessibility
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specific to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specific criteria
cover software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multi-media, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard specifies the functional accessibility requirements
applicable to ICT products and services, together with a description of the test procedures and evaluation
methodology for each accessibility requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C’s Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers
flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory, physical,
cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0 provides
characteristics of accessible content:
• Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
• Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
• Understandable (by addressing readability, predictability, and input assistance)
• Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. This section provides
links to information on key legislation, regulations, and standards.
• United States
• Canada
• Europe
• United Kingdom
• Australia
• Worldwide
United States
Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the
procurement of ICT, perform market research to determine the availability of accessible products and services,
and document the results of their market research. The following resources provide assistance in meeting
Section 508 requirements:
Appendix B Accessibility 29
• www.section508.gov
• Buy Accessible
The U.S. Access Board is currently updating the Section 508 standards. This effort will address new technologies
and other areas where the standards need to be modified. For more information, go to Section 508 Refresh.
Section 255 of the Telecommunications Act requires telecommunications products and services to be
accessible to people with disabilities. FCC rules cover all hardware and software telephone network equipment
and telecommunications equipment used in the home or office. Such equipment includes telephones,
wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and special
telecommunications services, including regular telephone calls, call waiting, speed dialing, call forwarding,
computer-provided directory assistance, call monitoring, caller identification, call tracing, and repeat dialing, as
well as voice mail and interactive voice response systems that provide callers with menus of choices. For more
information, go to Federal Communication Commission Section 255 information.
21st Century Communications and Video Accessibility Act (CVAA)
The CVAA updates federal communications law to increase the access of persons with disabilities to modern
communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital, broadband,
and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14 and Part 79.
• FCC Guide on the CVAA
Other U.S. legislation and initiatives
• Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others
Canada
Europe
The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for the
involvement of persons with disabilities in the development of the accessibility standards. The first standard
of the AODA is the customer service standard; however, standards for transportation, employment, and
information and communication are also being developed. The AODA applies to the Government of Ontario, the
Legislative Assembly, every designated public sector organization, and to every other person or organization
that provides goods, services, or facilities to the public or other third parties and that has at least one employee
in Ontario; and accessibility measures must be implemented on or before January 1, 2025. For more information,
go to Accessibility for Ontarians with Disability Act (AODA).
EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: “Human Factors (HF); European accessibility
requirements for public procurement of products and services in the ICT domain (European Commission Mandate
M 376, Phase 1)” has been released.
Background: The three European Standardization Organizations have set up two parallel project teams to carry
out the work specified in the European Commission “Mandate 376 to CEN, CENELEC and ETSI, in Support of
Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain.”
ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
work performed by STF333 (e.g., Terms of Reference, specification of the detailed work tasks, time plan for the
work, previous drafts, listing of comments received and means to contact the task force) can be found at the
Special Task Force 333.
The parts relating to the assessment of suitable testing and conformity schemes were carried out by a parallel
project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website. The two
projects are closely coordinated.
• CEN project team
• European Commission mandate for e-accessibility (PDF 46KB)
30 Appendix B Accessibility
United Kingdom
The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind and
disabled users in the United Kingdom.
• W3C UK Policies
Australia
The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.
All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.
Worldwide
• JTC1 Special Working Group on Accessibility (SWG-A)
• G3ict: The Global Initiative for Inclusive ICT
• Italian accessibility legislation
• W3C Web Accessibility Initiative (WAI)
Appendix B Accessibility 31
Useful accessibility resources and links
The following organizations may be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
• American Association of People with Disabilities (AAPD)
• The Association of Assistive Technology Act Programs (ATAP)
• Hearing Loss Association of America (HLAA)
• Information Technology Technical Assistance and Training Center (ITTATC)
• Lighthouse International
• National Association of the Deaf
• National Federation of the Blind
• Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
• Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
• W3C Web Accessibility Initiative (WAI)
Educational institutions
• California State University, Northridge, Center on Disabilities (CSUN)
• University of Wisconsin - Madison, Trace Center
• University of Minnesota computer accommodations program
Other disability resources
• ADA (Americans with Disabilities Act) Technical Assistance Program
• Business & Disability network
• EnableMart
• European Disability Forum
• Job Accommodation Network
• Microsoft Enable
• U.S. Department of Justice - A Guide to disability rights Laws
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
32 Appendix B Accessibility
Contacting support
NOTE: Support is in English only.
• Customers who are deaf or hard of hearing that have questions about technical support or accessibility of
HP products:
— Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
• Customers with other disabilities or age-related limitations who have questions about technical support or
accessibility of HP products, choose one of the following options:
— Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
— Complete the Contact form for people with disabilities or age-related limitations.
Appendix B Accessibility 33
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