Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L21628-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Finding information ............................................................................................................................................... 2
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Keyboard area ...................................................................................................................................................... 10
Button, speakers, and ngerprint reader ......................................................................................... 13
Special keys ....................................................................................................................................... 14
Connecting to a wireless network ....................................................................................................................... 21
Using the wireless controls ............................................................................................................... 21
Connecting to a wired network ............................................................................................................................ 25
Connecting to a local area network (LAN) (select products only) .................................................... 25
Using HP LAN-Wireless Protection (select products only) ................................................................ 26
Turning on and customizing HP LAN-Wireless Protection ............................................. 26
vii
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 26
Customizing MAC Address Pass Through .......................................................................................... 26
4 Navigating the screen .................................................................................................................................. 28
Using TouchPad and touch screen gestures ........................................................................................................ 28
Tap ..................................................................................................................................................... 28
Using an optional keyboard or mouse ................................................................................................................. 31
Using an on-screen keyboard (select products only) .......................................................................................... 31
5 Entertainment features ............................................................................................................................... 32
Using a camera (select products only) ................................................................................................................ 32
Using audio .......................................................................................................................................................... 32
Using sound settings ......................................................................................................................... 33
Using video .......................................................................................................................................................... 33
Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 33
Connecting video devices using an HDMI cable (select products only) ............................................ 34
Setting up HDMI audio .................................................................................................... 35
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 36
Using data transfer .............................................................................................................................................. 36
6 Managing power .......................................................................................................................................... 37
Using Sleep and Hibernation ............................................................................................................................... 37
Initiating and exiting Sleep ............................................................................................................... 37
Initiating and exiting Hibernation (select products only) ................................................................. 38
Shutting down (turning o) the computer .......................................................................................................... 38
Using the Power icon and Power Options ............................................................................................................ 39
Running on battery power ................................................................................................................................... 39
Using HP Fast Charge (select products only) .................................................................................... 39
Running on external power ................................................................................................................................. 41
Protecting the computer ..................................................................................................................................... 43
Using passwords .................................................................................................................................................. 43
Setting passwords in Windows ......................................................................................................... 44
Setting passwords in Computer Setup ............................................................................................. 45
Managing a BIOS administrator password ........................................................................................ 45
Entering a BIOS administrator password ....................................................................... 47
Using DriveLock Security Options ..................................................................................................... 47
Entering a DriveLock password ...................................................................................... 50
Changing a DriveLock password ..................................................................................... 50
Using Windows Hello (select products only) ....................................................................................................... 51
Using antivirus software ...................................................................................................................................... 51
Using rewall software ........................................................................................................................................ 51
Using Disk Defragmenter .................................................................................................................. 54
Using Disk Cleanup ............................................................................................................................ 54
Using HP 3D DriveGuard (select products only) ................................................................................ 55
ix
Identifying HP 3D DriveGuard status .............................................................................. 55
Updating programs and drivers .......................................................................................................................... 55
Cleaning your computer ...................................................................................................................................... 55
Cleaning the display ........................................................................................................ 56
Cleaning the sides or cover ............................................................................................. 56
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 56
Traveling with or shipping your computer .......................................................................................................... 56
9 Backing up, restoring, and recovering ........................................................................................................... 58
Using Windows tools ........................................................................................................................................... 58
Creating HP Recovery media (select products only) ........................................................................................... 58
Using HP Recovery Manager to create recovery media .................................................................... 59
Before you begin ............................................................................................................. 59
Creating the recovery media ........................................................................................... 59
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 60
Restoring and recovery ........................................................................................................................................ 60
Restoring, resetting, and refreshing using Windows tools .............................................................. 60
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 60
Recovering using HP Recovery Manager ........................................................................................... 60
Recovering using the HP Recovery partition (select products only) ................................................ 61
Recovering using HP Recovery media ............................................................................................... 61
Changing the computer boot order ................................................................................................... 62
Removing the HP Recovery partition (select products only) ............................................................ 62
10 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 63
Using Computer Setup ......................................................................................................................................... 63
Using HP Sure Start (select products only) ......................................................................................................... 66
11 Using HP PC Hardware Diagnostics .............................................................................................................. 67
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 67
x
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 67
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 68
Downloading HP Hardware Diagnostics Windows by product name or number
Input power .......................................................................................................................................................... 72
Contacting support .............................................................................................................................................. 75
Index ............................................................................................................................................................. 76
xi
xii
1Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 21.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 51.
●
Get to know your computer—Learn about your computer features. See Components on page 4 and
Navigating the screen on page 28 for additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
●
Back up your hard drive by creating recovery discs or a recovery ash drive. See Backing up, restoring,
and recovering on page 58.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
ResourceContents
Setup Instructions
HP support
For HP support, go to http://www.hp.com/support.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
●
Overview of computer setup and features
●
Online chat with an HP technician
●
Support telephone numbers
●
Replacement parts videos (select products only)
●
Maintenance and service guides
●
HP service center locations
●
Proper workstation setup
●
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●
Electrical and mechanical safety information
●
Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can
2Chapter 1 Welcome
●
Specic warranty information about this computer
ResourceContents
write to HP at POD, PO Box 161, Kitchener Road Post Oce, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
Finding information3
2Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
4Chapter 2 Components
Right
ComponentDescription
(1)Memory card readerReads optional memory cards that store, manage, share, or
access information.
To insert a card:
1.Hold the card label-side up, with the connectors facing the
computer.
2.Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(2)Audio-out (headphone)/Audio-in (microphone)
combo jack
(3)VentEnables airow to cool internal components.
(4)HDMI portConnects an optional video or audio device, such as a high-
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
Right5
ComponentDescription
(5)USB Type-C power connector and
Thunderbolt™ ports (2) with HP Sleep and
Charge
(6)Power connectorConnects an AC adapter.
(7)Battery lightWhen AC power is connected:
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
6Chapter 2 Components
Left
NOTE: Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(2)USB SuperSpeed portConnects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(4)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for
at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Left7
ComponentDescription
▲
Right-click the Power meter icon and then select
Power Options.
(7)Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
8Chapter 2 Components
Display
NOTE: Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)WWAN antennas* (select products only)Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2)WLAN antennas* (select products only)Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3)Internal microphones (2)Record sound.
(4)Camera light (select products only)On: The camera is in use.
(5)Camera(s) (select products only)Allow(s) you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only)
on page 32. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Using Windows Hello (select products only) on page 51.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Display9
Keyboard area
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate
items on the screen.
(2)Left control zoneTextured area that allows you to perform additional gestures.
(3)Right control zoneTextured area that allows you to perform additional gestures.
(4)Near Field Communications (NFC) tapping area
and antenna* (select products only)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
10Chapter 2 Components
Lights
ComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
(3)Fn lock lightOn: The fn key is locked.
(4)Mute light
(5)Microphone mute light
(6)Num lk lightOn: Num lock is on.
(7)Wireless light On: An integrated wireless device, such as a wireless local area
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
On: Computer sound is o.
●
O: Computer sound is on.
●
On: Microphone is o.
●
O: Microphone is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(8)Sharing or presenting lightOn: Sharing is on.
Keyboard area11
ComponentDescription
(9)Call answer lightOn: Call answer is on.
(10)Call end lightOn: Call end is on.
12Chapter 2 Components
Button, speakers, and ngerprint reader
ComponentDescription
(1)Power button
(2)Speakers (2)Produce sound.
(3)Fingerprint reader (select products only)Allows a ngerprint logon to Windows, instead of a password
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Right-click the Power meter icon and then select
Power Options.
logon.
Keyboard area13
Special keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes frequently used system functions when pressed in
the fn key.
combination with another key. Such key combinations are called
hot keys.
(3)Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
See Action keys on page 15.
(5)Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6)Windows application keyDisplays options for a selected object.
14Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 14.
▲
IconDescription
To use an action key, press and hold the key.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Turns the embedded numeric keypad on and o.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oce
365® servers.
Keyboard area15
IconDescription
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
●
Answers a call.
●
Starts a call during a 1-on-1 chat.
●
Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
●
Ends a call.
●
Declines incoming calls.
●
Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
16Chapter 2 Components
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