Hewlett Packard 4PZ43A User Manual

HP PageWide Enterprise Color MFP 780 HP PageWide Enterprise Color Flow MFP 785 HP PageWide Color MFP 774 HP PageWide Color MFP 779

User Guide

Trademark Credits

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 4, 7/2018

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

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Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

For more information .............................................................................................................................................................. 1

Caution icons ............................................................................................................................................................................. 2

Printer views .............................................................................................................................................................................. 3

Printer front view ................................................................................................................................................. 3

Printer front view—774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models .......... 3

Printer front view—785zs, 785z+ models ................................................................................. 4

Printer back view and interface ports ............................................................................................................... 5

Printer back view and interface ports—774dn, 774dns, 779dn, 779dns, 780dn,

780dns,785f models ...................................................................................................................... 5

Printer back view and interface ports—785zs, 785z+ models .............................................. 6

Control-panel view ............................................................................................................................................... 7

How to use the touchscreen control panel ............................................................................... 10

Printer specications ............................................................................................................................................................. 11

Technical specications .................................................................................................................................... 11

Supported operating systems ......................................................................................................................... 17

Mobile printing solutions .................................................................................................................................. 19

Printer dimensions ............................................................................................................................................ 20

Power consumption, electrical specications, and acoustic emissions ................................................... 21

Operating environment range ......................................................................................................................... 22

Printer hardware setup and software installation ............................................................................................................ 23

2 Paper trays .............................................................................................................................................................................................. 25

For more information ............................................................................................................................................................ 25

Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 26

Introduction ........................................................................................................................................................ 26

Tray 1 paper orientation ................................................................................................................................... 27

Use alternative letterhead mode .................................................................................................................... 32

Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 32

Load paper to Tray 2 ............................................................................................................................................................. 33

Introduction ........................................................................................................................................................ 33

Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 35

ENWW iii

Use alternative letterhead mode .................................................................................................................... 39

Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 39

Load the 4,000-sheet high-capacity input (HCI) tray ....................................................................................................... 40

Introduction ........................................................................................................................................................ 40

HCI paper orientation ........................................................................................................................................ 42

Use alternative letterhead mode .................................................................................................................... 43

Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 44

Load and print envelopes ..................................................................................................................................................... 45

Introduction ........................................................................................................................................................ 45

Print envelopes .................................................................................................................................................. 45

Envelope orientation ......................................................................................................................................... 45

Load and print labels ............................................................................................................................................................. 47

Introduction ........................................................................................................................................................ 47

Manually feed labels ......................................................................................................................................... 47

Label orientation ............................................................................................................................................... 48

Congure inner nisher stapling (774dns, 779dns, 780dns, and 785zs model only) ............................................... 49

Congure the default staple location ............................................................................................................. 49

Congure the operation mode ........................................................................................................................ 50

3 Supplies, accessories, and parts .......................................................................................................................................................... 51

For more information ............................................................................................................................................................ 51

Order supplies, accessories, and parts ............................................................................................................................... 52

Ordering .............................................................................................................................................................. 52

Supplies and accessories ................................................................................................................................. 52

Maintenance/long-life consumables (LLC) .................................................................................................... 53

Customer self-repair parts ............................................................................................................................... 54

Replace the cartridges .......................................................................................................................................................... 56

Introduction ........................................................................................................................................................ 56

Cartridge information ....................................................................................................................................... 56

Remove and replace the cartridges ............................................................................................................... 57

Replace the service uid container ..................................................................................................................................... 60

Introduction ........................................................................................................................................................ 60

Remove and replace the service uid container .......................................................................................... 60

Replace the staple cartridge in the inner nisher (774dns, 779dns, 780dns, 785zs models only) ........................ 64

Replace the staple cartridge in the oor standing nisher (785z+ model only) ......................................................... 66

4 Print .......................................................................................................................................................................................................... 69

For more information ............................................................................................................................................................ 69

Print tasks (Windows) ............................................................................................................................................................ 70

How to print (Windows) .................................................................................................................................... 70

Automatically print on both sides (Windows) ............................................................................................... 70

iv ENWW

Manually print on both sides (Windows) ........................................................................................................ 71

Print multiple pages per sheet (Windows) .................................................................................................... 71

Select the paper type (Windows) .................................................................................................................... 72

Additional print tasks ........................................................................................................................................ 73

Print tasks (macOS) ............................................................................................................................................................... 74

How to print (macOS) ........................................................................................................................................ 74

Automatically print on both sides (macOS) ................................................................................................... 74

Manually print on both sides (macOS) ........................................................................................................... 74

Print multiple pages per sheet (macOS) ........................................................................................................ 75

Select the paper type (macOS) ........................................................................................................................ 75

Additional print tasks ........................................................................................................................................ 75

Store print jobs on the printer to print later or print privately ........................................................................................ 77

Introduction ........................................................................................................................................................ 77

Create a stored job (Windows) ........................................................................................................................ 77

Print a stored job ............................................................................................................................................... 79

Delete a stored job ............................................................................................................................................ 79

Delete a job that is stored on the printer .................................................................................. 79

Change the job storage limit ....................................................................................................... 79

Information sent to printer for Job Accounting purposes ........................................................................... 80

Mobile printing ........................................................................................................................................................................ 81

Introduction ........................................................................................................................................................ 81

Wi-Fi Direct and NFC Connect and Print ......................................................................................................... 81

HP ePrint via email ............................................................................................................................................ 82

HP ePrint software ............................................................................................................................................ 83

AirPrint ................................................................................................................................................................. 83

Android embedded printing ............................................................................................................................. 83

Print from the USB port ......................................................................................................................................................... 85

Introduction ........................................................................................................................................................ 85

Enable the USB port for printing ..................................................................................................................... 85

Print USB documents ........................................................................................................................................ 86

5 Copy .......................................................................................................................................................................................................... 87

For more information ............................................................................................................................................................ 87

Make a copy ............................................................................................................................................................................ 88

Copy on both sides (duplex) ................................................................................................................................................. 90

Additional copy tasks ............................................................................................................................................................. 92

6 Scan .......................................................................................................................................................................................................... 93

For more information ............................................................................................................................................................ 93

Set up Scan to Email .............................................................................................................................................................. 94

Introduction ........................................................................................................................................................ 94

ENWW v

Before you begin ............................................................................................................................................... 94

Step one: Access the HP Embedded Web Server (EWS) ............................................................................. 94

Step two: Congure the Network Identication settings ............................................................................ 95

Step three: Congure the Scan to Email feature .......................................................................................... 96

Method one: Basic conguration using the Email Setup Wizard ........................................... 96

Method two: Advanced conguration using the Email Setup ............................................. 100

Step four: Congure the Quick Sets (optional) ........................................................................................... 104

Step ve: Set up Scan to Email to use Oce 365 Outlook (optional) ..................................................... 105

Introduction ................................................................................................................................. 105

Congure the outgoing email server (SMTP) to send an email from an Oce 365

Outlook account .......................................................................................................................... 105

Set up Scan to Network Folder .......................................................................................................................................... 107

Introduction ...................................................................................................................................................... 107

Before you begin ............................................................................................................................................. 107

Step one: Access the HP Embedded Web Server ....................................................................................... 107

Step two: Set up Scan to Network Folder ................................................................................................... 108

Method one: Use the Scan to Network Folder Wizard .......................................................... 108

Method two: Use Scan to Network Folder Setup .................................................................. 109

Step one: Begin the conguration ....................................................................... 109

Step two: Congure the Scan to Network Folder settings .............................. 109

Step three: Complete the conguration ............................................................. 117

Set up Scan to USB Drive .................................................................................................................................................... 118

Introduction ...................................................................................................................................................... 118

Step one: Access the HP Embedded Web Server ....................................................................................... 118

Step two: Enable Scan to USB Drive ............................................................................................................. 119

Step three: Congure the Quick Sets (optional) ......................................................................................... 119

Default scan settings for Scan to USB Drive setup .................................................................................... 120

Default le settings for Scan to USB Drive setup ....................................................................................... 120

Set up Scan to SharePoint® (Flow models only) ............................................................................................................. 122

Introduction ...................................................................................................................................................... 122

Before you begin ............................................................................................................................................. 122

Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 122

Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set ............................. 123

Quick set scan settings and options for Scan to SharePoint® ................................................................. 124

Scan to email ........................................................................................................................................................................ 127

Introduction ...................................................................................................................................................... 127

Scan to email ................................................................................................................................................... 127

Scan to network folder ....................................................................................................................................................... 130

Introduction ...................................................................................................................................................... 130

Scan to network folder ................................................................................................................................... 130

Scan to USB drive ................................................................................................................................................................. 132

vi ENWW

Introduction ...................................................................................................................................................... 132

Scan to USB drive ............................................................................................................................................ 132

Scan to SharePoint .............................................................................................................................................................. 134

Introduction ...................................................................................................................................................... 134

Scan to SharePoint .......................................................................................................................................... 134

Scan to job storage .............................................................................................................................................................. 136

Introduction ...................................................................................................................................................... 136

Scan to job storage on the printer ................................................................................................................ 136

Print from job storage on the printer ........................................................................................................... 138

HP JetAdvantage business solutions ............................................................................................................................... 139

Additional scan tasks .......................................................................................................................................................... 140

7 Fax .......................................................................................................................................................................................................... 141

For more information .......................................................................................................................................................... 141

Set up fax .............................................................................................................................................................................. 142

Introduction ...................................................................................................................................................... 142

Set up fax by using the printer control panel ............................................................................................. 142

Change fax congurations ................................................................................................................................................. 143

Fax dialing settings ......................................................................................................................................... 143

General fax send settings .............................................................................................................................. 144

Fax receive settings ........................................................................................................................................ 144

Send a fax ............................................................................................................................................................................. 146

Additional fax tasks ............................................................................................................................................................. 148

8 Manage the printer .............................................................................................................................................................................. 149

For more information .......................................................................................................................................................... 149

Advanced conguration with the HP Embedded Web Server (EWS) ........................................................................... 150

Introduction ...................................................................................................................................................... 150

How to access the HP Embedded Web Server (EWS) ............................................................................... 150

HP Embedded Web Server features ............................................................................................................ 151

Information tab ........................................................................................................................... 151

General tab .................................................................................................................................. 152

Copy/Print tab ............................................................................................................................. 153

Scan/Digital Send tab ................................................................................................................ 154

Fax tab .......................................................................................................................................... 155

Troubleshooting tab .................................................................................................................. 155

Security tab ................................................................................................................................. 156

HP Web Services tab .................................................................................................................. 156

Networking tab ........................................................................................................................... 156

Other Links list ............................................................................................................................ 158

Create a Quick Set ................................................................................................................................................................ 159

ENWW vii

Introduction ...................................................................................................................................................... 159

Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 159

Step two: Add and manage Quick Sets ........................................................................................................ 160

Add a Quick Set ........................................................................................................................... 160

Edit a Quick Set ........................................................................................................................... 161

Copy a Quick Set ......................................................................................................................... 161

Remove a Quick Set ................................................................................................................... 162

Quick Set settings and options ................................................................................................. 162

Example Quick Sets .................................................................................................................... 167

Congure IP network settings ........................................................................................................................................... 169

Printer sharing disclaimer .............................................................................................................................. 169

View or change network settings ................................................................................................................. 169

Rename the printer on a network ................................................................................................................ 169

Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 170

Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 170

Link speed and duplex settings .................................................................................................................... 171

Printer security features ..................................................................................................................................................... 172

Introduction ...................................................................................................................................................... 172

Security statements ....................................................................................................................................... 172

Assign an administrator password ............................................................................................................... 172

IP Security ......................................................................................................................................................... 173

Lock the formatter .......................................................................................................................................... 173

Encryption support: HP High Performance Secure Hard Disks ............................................................... 173

Energy-conservation settings ........................................................................................................................................... 174

Introduction ...................................................................................................................................................... 174

Set the sleep timer and congure the printer to use 2 watts or less of power .................................... 174

Set the sleep schedule ................................................................................................................................... 174

HP Web Jetadmin ................................................................................................................................................................. 175

Software and rmware updates ....................................................................................................................................... 175

9 Solve problems ..................................................................................................................................................................................... 177

For more information .......................................................................................................................................................... 177

Customer support ................................................................................................................................................................ 178

Control panel help system ................................................................................................................................................. 179

Restore factory settings ..................................................................................................................................................... 180

Introduction ...................................................................................................................................................... 180

Method one: Restore factory settings from the printer control panel ................................................... 180

Method two: Restore factory settings from the HP Embedded Web Server (network-connected

printers only) .................................................................................................................................................... 180

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 181

Change the “Very Low” settings ................................................................................................................... 181

viii ENWW

For printers with fax capability ................................................................................................. 181

Order supplies ................................................................................................................................................. 182

Printer does not pick up paper or misfeeds .................................................................................................................... 183

Introduction ...................................................................................................................................................... 183

The printer does not pick up paper .............................................................................................................. 183

The printer picks up multiple sheets of paper ............................................................................................ 185

The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 189

Clear paper jams .................................................................................................................................................................. 190

Introduction ...................................................................................................................................................... 190

Paper jam locations ........................................................................................................................................ 191

Auto-navigation for clearing paper jams ..................................................................................................... 192

Experiencing frequent or recurring paper jams? ....................................................................................... 192

Clear paper jams in the document feeder – 31.13.yz ............................................................................... 193

Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1 ............................... 195

Clear paper jams in Tray 2 - 15.A2.yz; 15.D2.52; 15.D2.82; 15.D2.A2; 15.D2.D2 ............................... 198

Clear paper jams in Tray 3 - 15.A3.yz; 15.12.A3; 15.12.D3 ..................................................................... 200

Clear paper jams in the heated pressure roller (HPR) - 13.xx.xx, 15.5x.xx, 66.Bx.xx, 17.B3.xx ....... 203

Clear paper jams in the output bin - 15.E1.yz; 15.C1.Az .......................................................................... 206

Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z ....................... 208

Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz;

15.38.yz; 15.48.yz .......................................................................................................................................... 210

Clear paper jams in the 4,000 sheet HCI - 15.A7.yz; 15.A8.yz; 15.37.yz; 15.38.yz; 15.48.yz ........... 212

Clear paper jams in the inner nisher (774dns, 779dns, 780dns, and 785zs model only) -

15.51.yz; 15.62.yz; 15.63.yz; 15.67.yz ....................................................................................................... 217

Clear staple jams (774dns, 779dns, 780dns, and 785zs model only) - 15.63.yz ............................... 219

Clear paper jams in the oor standing nisher rear door (785z+ model only) .................................... 221

Clear paper jams in the oor standing nisher front door (785z+ model only) ................................... 223

Clear staple jams in the oor standing nisher (785z+ model only) ..................................................... 224

Improve print quality ........................................................................................................................................................... 228

Introduction ...................................................................................................................................................... 228

Check the cartridge status ............................................................................................................................. 228

Update the printer rmware ......................................................................................................................... 229

Change the print quality setting ................................................................................................................... 229

Print from a dierent software program .................................................................................................... 229

Check paper and quality settings ................................................................................................................. 229

Check grayscale and black settings ............................................................................................................. 230

Adjust color settings (Windows) ................................................................................................................... 230

Check paper and the printing environment ................................................................................................ 231

Step one: Use paper that meets HP specications ............................................................... 231

Step two: Check the environment ............................................................................................ 231

Visually inspect the cartridge ........................................................................................................................ 232

ENWW ix

Clean the printer .............................................................................................................................................. 233

Print and interpret the Print Quality Report ........................................................................... 233

Clean the printhead .................................................................................................................... 233

Clean the rollers .......................................................................................................................... 234

Try a dierent print driver .............................................................................................................................. 234

Improve copy image quality ............................................................................................................................................... 236

Check the scanner glass for dirt and smudges .......................................................................................... 236

Calibrate the scanner ...................................................................................................................................... 237

Check the paper settings ............................................................................................................................... 238

Check the paper selection options .......................................................................................... 238

Check the image-adjustment settings ........................................................................................................ 238

Optimize copy quality for text or pictures ................................................................................................... 239

Edge-to-edge copying .................................................................................................................................... 239

Improve scan image quality ............................................................................................................................................... 240

Check the scanner glass for dirt and smudges .......................................................................................... 240

Check the resolution settings ....................................................................................................................... 241

Check the image-adjustment settings ........................................................................................................ 242

Optimize scan quality for text or pictures ................................................................................................... 242

Check the output-quality settings ................................................................................................................ 243

Clean the pickup rollers and separation pad in the document feeder ................................................... 243

Improve fax image quality .................................................................................................................................................. 246

Check the scanner glass for dirt and smudges .......................................................................................... 246

Check the send-fax resolution settings ....................................................................................................... 247

Check the image-adjustment settings ........................................................................................................ 248

Optimize fax quality for text or pictures ..................................................................................................... 248

Check the error-correction settings ............................................................................................................. 248

Check the t-to-page setting ........................................................................................................................ 249

Clean the pickup rollers and separation pad in the document feeder ................................................... 249

Send to a dierent fax machine .................................................................................................................... 251

Check the sender's fax machine ................................................................................................................... 251

Solve wired network problems .......................................................................................................................................... 252

Introduction ...................................................................................................................................................... 252

Poor physical connection ............................................................................................................................... 252

The computer is unable to communicate with the printer ....................................................................... 252

The printer is using incorrect link and duplex settings for the network ................................................ 253

New software programs might be causing compatibility problems ...................................................... 253

The computer or workstation might be set up incorrectly ...................................................................... 253

The printer is disabled, or other network settings are incorrect ............................................................. 253

Solve wireless network problems ..................................................................................................................................... 254

Introduction ...................................................................................................................................................... 254

Wireless connectivity checklist ..................................................................................................................... 254

x ENWW

The printer does not print after the wireless conguration completes ................................................. 255

The printer does not print, and the computer has a third-party rewall installed .............................. 255

The wireless connection does not work after moving the wireless router or printer .......................... 255

Cannot connect more computers to the wireless printer ........................................................................ 256

The wireless printer loses communication when connected to a VPN .................................................. 256

The network does not appear in the wireless networks list .................................................................... 256

The wireless network is not functioning ..................................................................................................... 256

Reduce interference on a wireless network ............................................................................................... 257

Solve fax problems .............................................................................................................................................................. 258

Checklist for solving fax problems ............................................................................................................... 258

What type of phone line are you using? ................................................................................. 258

Are you using a surge-protection device? .............................................................................. 258

Are you using a phone company voice-messaging service or an answering machine? . 258

Does your phone line have a call-waiting feature? ............................................................... 259

Check fax accessory status ....................................................................................................... 259

General fax problems ..................................................................................................................................... 260

The fax failed to send ................................................................................................................ 260

An Out of Memory status message displays on the printer control panel ........................ 260

Print quality of a photo is poor or prints as a gray box ........................................................ 260

You touched the Stop button to cancel a fax, but the fax was still sent ............................ 260

No fax address book button displays ...................................................................................... 260

Not able to locate the Fax settings in HP Web Jetadmin ..................................................... 260

The header is appended to the top of the page when the overlay option is enabled .... 260

A mix of names and numbers is in the recipients box .......................................................... 260

A one-page fax prints as two pages ........................................................................................ 260

A document stops in the document feeder in the middle of faxing ................................... 261

The volume for sounds coming from the fax accessory is too high or too low ............... 261

Index ........................................................................................................................................................................................................... 263

ENWW xi

xii ENWW

1 Printer overview

For more information

●

Caution icons

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/PageWide.

For current information, see www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP,

www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW For more information 1

Caution icons

CAUTION: Sharp edge in close proximity.

CAUTION: Keep body parts away from moving parts.

CAUTION: Hot surface.

CAUTION: Electrical shock.

2 Chapter 1 Printer overview ENWW

Printer views

3 5 6 7 8 9 10

16 15

1314 12

●

Printer front view

●

Printer back view and interface ports

●

Control-panel view

Printer front view

Printer front view—774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models

1 Left door

2 Easy-access USB printing port

3 Scanner assembly

4 Hardware integration pocket (for connecting accessories and third-party devices)

5 Control panel with color touchscreen display (tilts up for easier viewing)

6 Keyboard (785f model only. Push the keyboard in until it clicks, and then pull the keyboard out to use it.)

CAUTION: Close the keyboard when it is not in use.

7 Document-feeder cover (access for clearing jams)

8 Document-feeder input tray

9 Document-feeder output bin and output bin stop

10 Document-feeder output extensions

11 Output bin and output bin stop

12 Right door (access for clearing jams)

13 Duplexer

14 Serial number and product number label

ENWW Printer views 3

15 On/O button

5 8 9 10 11

17 1619 18

16 Tray 2

17 Front door (access to the cartridges)

18 Service uid container

Printer front view—785zs, 785z+ models

1 Left door

2 Easy-access USB printing port

3 Scanner assembly

4 Hardware integration pocket (for connecting accessories and third-party devices)

5 Control panel with color touchscreen display (tilts up for easier viewing)

6 Keyboard. Push the keyboard in until it clicks, and then pull the keyboard out to use it.

CAUTION: Close the keyboard when it is not in use.

7 Output bin and output bin stop

8 Document-feeder cover (access for clearing jams)

9 Document-feeder input tray

10 Document-feeder output bin and output bin stop

11 Document-feeder output extensions

12 Floor-standing nisher (785z+ model only)

13 Floor-standing nisher release latch (785z+ model only)

14 Floor-standing nisher front door (785z+ model only)

4 Chapter 1 Printer overview ENWW

15 On/O button

3 4 5 62

16 Front door (access to the cartridges)

17 Serial number and product number label

18 3 x 550 paper trays

19 Tray 2

20 Inline nisher (785zs model only)

21 Service uid container

Printer back view and interface ports

Printer back view and interface ports—774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models

1 Stapler cover (dns model only)

2 Power connection

3 Formatter plate (contains the interface ports)

4 Access door to interface ports and cable lock slot

5 Tray 1 (multipurpose tray)

6 Tray 1 extension

The printer includes the following interface ports.

ENWW Printer views 5

1 Host USB port for connecting external USB devices

NOTE: For easy-access USB printing, use the USB port near the control panel.

2 Local area network (LAN) Ethernet (RJ-45) network port

3 Hi-Speed USB 2.0 printing port

4 Fax port (785f model only)

5 Cable lock slot

Printer back view and interface ports—785zs, 785z+ models

1 Power connection

2 Stapler cover (785zs model only)

3 Floor-standing nisher rear door (785z+ model only)

4 Formatter plate (contains the interface ports)

5 Access door to interface ports and cable lock slot

6 Chapter 1 Printer overview ENWW

6 Tray 1 (multipurpose tray)

7 Tray 1 extension

The printer includes the following interface ports.

1 Host USB port for connecting external USB devices

NOTE: For easy-access USB printing, use the USB port near the control panel.

2 Local area network (LAN) Ethernet (RJ-45) network port

3 Hi-Speed USB 2.0 printing port

4 Fax port

5 Cable lock slot

Control-panel view

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by selecting the Home button.

NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.

ENWW Printer views 7

3 4

5 6 7

Home button

2 Applications area Select any of the icons to open the application. Swipe the screen sideways to access more applications.

3 Reset button Select the Reset button to clear changes, release the printer from a paused state, reset the copy count

4 Sign In or Sign Out button Select the Sign In button to access secured features.

Select the Home button to return to the Home screen.

NOTE: The available applications vary by printer. The administrator can congure which applications

appear and the order in which they appear.

eld, display hidden errors, and restore the default settings (including the language and keyboard layout).

Select the Sign Out button to sign out of the printer. The printer restores all options to the default settings.

NOTE: This button displays only if the administrator has congured the printer to require permission

for access to features.

Information button

Help button

7 Current time Displays the current time.

8 Copy button Select the Copy button to start a copy job.

9 Copy count The copy count indicates the number of copies that the printer is set to make.

10 Home-screen page

indicator

Select the information button to access a screen that provides access to several types of printer information. Select the buttons at the bottom of the screen for the following information:

● Display Language: Change the language setting for the current user session.

● Sleep Mode: Place the printer into sleep mode.

● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or

other device with Wi-Fi.

● Wireless: View or change wireless connection settings (for the zs and z+ models and for the dn

and f models only when an optional wireless accessory is installed).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the printer using HP Web Services

(ePrint).

● Fax Number: View the printer fax number (fax models only).

Select the Help button to open the embedded help system.

Indicates the number of pages on the Home screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages.

8 Chapter 1 Printer overview ENWW

11 Keyboard

(Flow models only)

12 Easy-access USB port Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.

Flow models include a physical keyboard. The keys are mapped to a language in the same way the virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the virtual keyboard changes, the keys on the physical keyboard are remapped to match the new settings.

NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys

for dierent languages.

NOTE: An administrator must enable this port before using for print or scan features. A rmware

upgrade does not require that the port be enabled.

13 Hardware integration

pocket (HIP)

For connecting accessory and third-party devices.

ENWW Printer views 9

How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that item

or open that menu. Also, when scrolling through menus, briey touch the screen to stop the scrolling.

Swipe Touch the screen and then move your nger

horizontally to scroll the screen sideways.

Scroll Touch the screen and then move your nger

vertically to scroll the screen up and down. When scrolling through menus, briey touch the screen to stop the scrolling.

Touch the Settings icon to open the Settings app.

Swipe until the Settings app displays.

Scroll through the Settings app.

10 Chapter 1 Printer overview ENWW

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP,

www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating environment range

Technical specications

Table 1-1 HP PageWide Enterprise Color MFP 780 and 785

Model name

Product number

Paper handling Tray 1 (100-sheet

capacity)

Tray 2 (550-sheet

capacity)

550-sheet paper

tray

NOTE: The printer

supports one optional input accessory.

550-sheet paper

tray and stand

3x550-sheet paper

tray

4,000-sheet high-

capacity input (HCI) feeder

300-sheet inner

nisher with stapler

780dn

J7Z09A

Optional Optional Optional Included Not supported

Optional Optional Optional Required Required

Optional Optional Optional Required

Optional Optional Optional Required Required

Not supported Not supported Not supported

780dns

J7Z10A

785f

J7Z11A

785zs

J7Z12A

785z+

Z5G75A

3000-sheet

Stapler/Stacker Finisher

Automatic duplex

printing

Not supported Not supported Not supported Not supported

ENWW Printer specications 11

Table 1-1 HP PageWide Enterprise Color MFP 780 and 785 (continued)

Model name

Product number

Connectivity 10/100/1000

Ethernet LAN connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB

port for printing and scanning without a computer and upgrading the

rmware

Hardware

integration pocket (HIP) for connecting accessories and third-party devices

HP Internal USB

ports

HP Jetdirect 3000w

NFC/Wireless Accessory for printing from mobile devices

780dn

J7Z09A

Optional Optional Optional Optional Optional

780dns

J7Z10A

785f

J7Z11A

785zs

J7Z12A

785z+

Z5G75A

HP Jetdirect 3100w

NFC/BLE Wireless Accessory for printing from mobile devices.

HP Jetdirect

2900nw Print Server Accessory for wireless connectivity

HP Foreign

Interface Harness (FIH)

Memory 320 GB HP High-

Performance Secure Hard Disk

Base memory:

3.5 GB, expandable to 4.5 GB by adding DIMM memory module

Base memory:

5.6 GB, expandable to 6.6 GB by adding DIMM memory module

Not supported Not supported Not supported

Optional Optional Optional Optional Optional

Not supported Not supported Not supported

Not supported Not supported

12 Chapter 1 Printer overview ENWW

Table 1-1 HP PageWide Enterprise Color MFP 780 and 785 (continued)

Model name

Product number

HP Secure High

Performance Hard Disk Drive (FIPS)

Security HP Trusted

Platform Module for encrypting all data that passes through the printer

Control-panel display and input

Retractable

Print Prints 45 pages per

Color touchscreen control panel

keyboard

minute (ppm) on A4 and letter-size paper in Professional mode.

Prints 65 ppm on A4 and letter-size paper in General Oce mode.

780dn

J7Z09A

Optional Optional Optional Optional Optional

Not supported Not supported

780dns

J7Z10A

785f

J7Z11A

785zs

J7Z12A

785z+

Z5G75A

Prints 55 ppm on

A4 and letter-size paper in Professional mode.

Prints 75 ppm on A4 and letter-size paper in General Oce mode.

Easy-access USB

printing (no computer required)

Store jobs in the

printer memory to print later or print privately

Fax Optional Optional

Copy and scan Copies at speeds of

up to 45 ppm on A4 and letter-size paper.

Copies at speeds of

up to 55 ppm on A4 and letter-size paper.

ENWW Printer specications 13

Table 1-1 HP PageWide Enterprise Color MFP 780 and 785 (continued)

Model name

Product number

200-page

document feeder with dual-head scanning for single-pass duplex copying and scanning

HP EveryPage

Technologies including ultrasonic multi-feed detection

Embedded optical

character recognition (OCR) provides the ability to convert printed pages into text that can be edited or searched using a computer.

SMART Label

feature provides paper-edge detection for automatic page cropping

780dn

J7Z09A

Not supported Not supported

780dns

J7Z10A

785f

J7Z11A

785zs

J7Z12A

785z+

Z5G75A

Automatic page

orientation for pages that have at least 100 characters of text.

Automatic tone

adjustment sets contrast, brightness, and background removal for each page.

Digital Send Scan to E-mail,

Scan to USB Drive,

and Scan to

Network Folder

Scan to

SharePoint®

Not supported Not supported

14 Chapter 1 Printer overview ENWW

Table 1-2 HP PageWide Color MFP 774 and 779

Model name

Product number

Paper handling Tray 1 (100-sheet

capacity)

Tray 2 (550-sheet

capacity)

550-sheet paper tray

NOTE: The printer

supports one optional input accessory.

550-sheet paper tray

and stand

3x550-sheet paper

tray

4,000-sheet high-

capacity input (HCI) feeder

300-sheet inner

nisher with stapler

Automatic duplex

printing

774dn

4PZ43A

Optional Optional Optional Optional

Not supported Not supported

774dns

4PZ44A

779dn

4PZ45A

779dns

4PZ46A

Connectivity 10/100/1000 Ethernet

LAN connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port

for printing and scanning without a computer and upgrading the

rmware

Hardware integration

pocket (HIP) for connecting accessories and third-party devices

HP Internal USB ports Optional Optional Optional Optional

HP Jetdirect 3000w

NFC/Wireless Accessory for printing from mobile devices

HP Jetdirect 3100w

NFC/BLE Wireless Accessory for printing from mobile devices

Optional Optional Optional Optional

ENWW Printer specications 15

Table 1-2 HP PageWide Color MFP 774 and 779 (continued)

Model name

Product number

HP Jetdirect 2900nw

Print Server Accessory for wireless connectivity

HP Foreign Interface

Harness (FIH)

Memory Base memory: 16 GB,

expandable to 128 GB by adding DIMM memory module

HP 128 GB eMMC

module

Security HP Trusted Platform

Module for encrypting all data that passes through the printer

Control-panel display and input

Print Prints 35 pages per

Color touchscreen control panel

minute (ppm) on A4 and letter-size paper in Professional mode.

774dn

4PZ43A

Optional Optional Optional Optional

774dns

4PZ44A

779dn

4PZ45A

779dns

4PZ46A

Prints 55 ppm on A4 and letter-size paper in General Oce mode.

Prints 45 ppm on A4

and letter-size paper in Professional mode.

Prints 65 ppm on A4 and letter-size paper in General Oce mode.

Easy-access USB

printing (no computer required)

Store jobs in the

printer memory to print later or print privately

Fax Optional Optional Optional Optional

Copy and scan Copies at speeds of up

to 35 ppm on A4 and letter-size paper.

Copies at speeds of up

to 45 ppm on A4 and letter-size paper.

16 Chapter 1 Printer overview ENWW

Table 1-2 HP PageWide Color MFP 774 and 779 (continued)

Model name

Product number

200-page document

feeder with dual-head scanning for singlepass duplex copying and scanning

Digital Send Scan to E-mail, Scan to

USB Drive, and Scan to Network Folder

Supported operating systems

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

The following information applies to the printer-specic HP PCL 6 print drivers, HP print drivers for macOS, and to the software installer.

Windows: Download HP Easy Start from 123.hp.com/PageWide to install the HP print driver. Or go to the printersupport website for this printer: www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP,

www.hp.com/support/colorpw774MFP, or www.hp.com/support/colorpw779MFP to download the print driver

or the software installer to install the HP print driver.

774dn

4PZ43A

774dns

4PZ44A

779dn

4PZ45A

779dns

4PZ46A

macOS: Mac computers are supported with this printer. Download HP Easy Start from 123.hp.com/PageWide to install the HP print driver.

1. Go to 123.hp.com/PageWide.

2. Follow the steps provided to download the printer software.

Table

1-3 Supported operating systems and print drivers

Operating system Print driver installed (from the software on

the web)

Windows® XP SP3, 32-bit

Windows Vista®, 32-bit

Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is

The “HP PCL.6” printer-specic print driver is installed for this operating system as part of the software installation.

installed for this operating system as part of the software installation.

Notes

Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best eort support for the discontinued XP operating system. Some features and page sizes in the print driver are not supported.

Microsoft retired mainstream support for Windows Vista in April 2012. HP will continue to provide best eort support for the discontinued Vista operating system. Some features and page sizes in the print driver are not supported.

ENWW Printer specications 17

Table 1-3 Supported operating systems and print drivers (continued)

Operating system Print driver installed (from the software on

the web)

Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is

installed for this operating system as part of the software installation.

Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print

driver is installed for this operating system as part of the software installation.

Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print

driver is installed for this operating system as part of the software installation.

Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Notes

Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.

Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.

Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best eort support for the discontinued Server 2008 operating system. Some features and page sizes in the print driver are not supported.

Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best eort support for the discontinued Server 2008 operating system.

Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is

available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

macOS 10.11 El Capitan, macOS 10.12 Sierra, macOS 10.13 High Sierra

Download HP Easy Start from 123.hp.com/

PageWide, and then use it to install the print

driver.

NOTE: Supported operating systems can change. For a current list of supported operating systems, go to www.hp.com/support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/ colorpw774MFP, or www.hp.com/support/colorpw779MFP for HP's all-inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links.

18 Chapter 1 Printer overview ENWW

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