AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2018
Document Part Number: L12588-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Finding information ............................................................................................................................................... 2
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 9
Buttons, speakers, and ngerprint reader ........................................................................................ 12
Special keys ....................................................................................................................................... 14
Front ..................................................................................................................................................................... 17
Connecting to a wireless network ....................................................................................................................... 20
Using the wireless controls ............................................................................................................... 20
Connecting to a wired network ............................................................................................................................ 24
Connecting to a local area network (LAN) (select products only) .................................................... 24
vii
Using HP LAN-WLAN Protection (select products only) .................................................................... 25
Turning on and customizing HP LAN-WLAN Protection ................................................. 25
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 25
Customizing MAC Address Pass Through .......................................................................................... 25
4 Navigating the screen .................................................................................................................................. 27
Using TouchPad and touch screen gestures ........................................................................................................ 27
Tap ..................................................................................................................................................... 27
Using an optional keyboard or mouse ................................................................................................................. 30
Using an on-screen keyboard (select products only) .......................................................................................... 30
5 Entertainment features ............................................................................................................................... 31
Using a camera (select products only) ................................................................................................................ 31
Using audio .......................................................................................................................................................... 31
Using sound settings ......................................................................................................................... 32
Using video .......................................................................................................................................................... 32
Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 33
Connecting video devices by using a VGA cable (select products only) ........................................... 34
Discovering and connecting wired displays using MultiStream Transport ...................................... 34
Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 34
Connect displays to computers with Intel graphics (with an optional hub) ................... 35
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 35
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 36
Using data transfer .............................................................................................................................................. 36
Connecting devices to a USB Type-C port (select products only) ..................................................... 37
6 Managing power .......................................................................................................................................... 38
Using Sleep and Hibernation ............................................................................................................................... 38
Initiating and exiting Sleep ............................................................................................................... 38
Initiating and exiting Hibernation (select products only) ................................................................. 39
Shutting down (turning o) the computer .......................................................................................................... 39
viii
Using the Power icon and Power Options ............................................................................................................ 40
Running on battery power ................................................................................................................................... 40
Using HP Fast Charge (select products only) .................................................................................... 40
Running on external power ................................................................................................................................. 42
Protecting the computer ..................................................................................................................................... 44
Using passwords .................................................................................................................................................. 44
Setting passwords in Windows ......................................................................................................... 45
Setting passwords in Computer Setup ............................................................................................. 46
Managing a BIOS administrator password ........................................................................................ 46
Entering a BIOS administrator password ....................................................................... 48
Using DriveLock Security Options ..................................................................................................... 48
Entering a DriveLock password ...................................................................................... 51
Changing a DriveLock password ..................................................................................... 51
Using Windows Hello (select products only) ....................................................................................................... 52
Using antivirus software ...................................................................................................................................... 52
Using rewall software ........................................................................................................................................ 52
Using Disk Defragmenter .................................................................................................................. 55
Using Disk Cleanup ............................................................................................................................ 55
Using HP 3D DriveGuard (select products only) ................................................................................ 55
Identifying HP 3D DriveGuard status .............................................................................. 56
Updating programs and drivers .......................................................................................................................... 56
Cleaning your computer ...................................................................................................................................... 56
Cleaning the display ........................................................................................................ 57
Cleaning the sides or cover ............................................................................................. 57
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 57
Traveling with or shipping your computer .......................................................................................................... 57
9 Backing up, restoring, and recovering ........................................................................................................... 59
Using Windows tools ........................................................................................................................................... 59
Creating HP Recovery media (select products only) ........................................................................................... 59
Using HP Recovery Manager to create recovery media .................................................................... 60
Before you begin ............................................................................................................. 60
Creating the recovery media ........................................................................................... 60
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 61
Restoring and recovery ........................................................................................................................................ 61
Restoring, resetting, and refreshing using Windows tools .............................................................. 61
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 61
Recovering using HP Recovery Manager ........................................................................................... 61
Recovering using the HP Recovery partition (select products only) ................................................ 62
Recovering using HP Recovery media ............................................................................................... 62
Changing the computer boot order ................................................................................................... 63
Removing the HP Recovery partition (select products only) ............................................................ 63
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 64
Using Computer Setup ......................................................................................................................................... 64
Using HP Sure Start (select products only) ......................................................................................................... 67
11 Using HP PC Hardware Diagnostics .............................................................................................................. 68
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 68
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only)
Installing HP PC Hardware Diagnostics Windows ............................................................................. 69
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70
Downloading HP PC Hardware Diagnostics UEFI by product name or number
Input power .......................................................................................................................................................... 73
Contacting support .............................................................................................................................................. 75
Index ............................................................................................................................................................. 76
xi
xii
1Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 20.
●Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 52.
●Get to know your computer—Learn about your computer features. See Components on page 4 and
Navigating the screen on page 27 for additional information.
●Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
●Back up your hard drive by creating recovery discs or a recovery ash drive. See Backing up, restoring,
and recovering on page 59.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
ResourceContents
Setup Instructions●Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
●Online chat with an HP technician
●Support telephone numbers
●Replacement parts videos (select products only)
●Maintenance and service guides
●HP service center locations
●Proper workstation setup
●Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●Electrical and mechanical safety information
●Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
2Chapter 1 Welcome
●Specic warranty information about this computer
ResourceContents
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
Finding information3
2Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
4Chapter 2 Components
Right
ComponentDescription
(1)USB Type-C SuperSpeed port and DisplayPortWhen the computer is on, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides highspeed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connects a DisplayPort device that has a USB Type-C connector,
providing display output.
(2)Dual-Mode DisplayPortConnects an optional digital display device, such as a high-
performance monitor or projector.
(3)Audio-out (headphone)/Audio-in (microphone)
combo jack
(4)USB 3.x SuperSpeed portConnects a USB device, such as a cell phone, camera, activity
(5)RJ-45 (network) jack/status lightsConnects a network cable.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
tracker, or smartwatch, and provides high-speed data transfer.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(6)Docking connectorConnects an optional docking device.
Right5
ComponentDescription
(7)SIM card slotSupports a wireless subscriber identity module (SIM) card.
(8)Power connectorConnects an AC adapter.
6Chapter 2 Components
Left
ComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3)External monitor portConnects an external VGA monitor or projector.
Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
Left7
Display
ComponentDescription
(1)WLAN antennas* (select products only)Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)WWAN antennas* (select products only)Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3)Internal microphonesRecord sound.
(4)Camera light (select products only)On: One or more cameras are in use.
(5)Camera (select products only)Allows you to video chat, record video, and record still images. To use
your camera, see Using a camera (select products only) on page 31.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon. For more information, see Using
Windows Hello (select products only) on page 52.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
8Chapter 2 Components
Keyboard area
TouchPad
ComponentDescription
(1)Pointing stickMoves the pointer on the screen.
(2)Left pointing stick buttonFunctions like the left button on an external mouse.
(3)TouchPad on/o button/TouchPad lightTurns the TouchPad on and o.
●On: The TouchPad is o.
●O: The TouchPad is on.
(4)TouchPad zoneReads your nger gestures to move the pointer or activate
items on the screen.
(5)Left TouchPad buttonFunctions like the left button on an external mouse.
(6)Right pointing stick buttonFunctions like the right button on an external mouse.
(7)Near Field Communications (NFC) tapping area
and antenna* (select products only)
(8)Right TouchPad buttonFunctions like the right button on an external mouse.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
Keyboard area9
ComponentDescription
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
10Chapter 2 Components
Lights
ComponentDescription
(1)Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2)Microphone mute light●On: Microphone is o.
●O: Microphone is on.
(3)Num lk lightOn: Num lock is on.
(4)Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(5)Mute light●Amber: Computer sound is o.
●White: Computer sound is on.
(6)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(7)TouchPad light ●On: The TouchPad is o.
●O: The TouchPad is on.
Keyboard area11
Buttons, speakers, and ngerprint reader
ComponentDescription
(1)Power button●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
(2)Speakers (2)Produce sound.
(3)Wireless buttonTurns the wireless feature on or o but does not establish a
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
12Chapter 2 Components
ComponentDescription
(4)Volume mute buttonMutes and restores speaker sound.
(5)Fingerprint reader or blankAllows a ngerprint logon to Windows, instead of a password
logon.
NOTE: The ngerprint reader and blank look similar. To verify
that you have a ngerprint reader, press the Windows key
on your keyboard, select Settings, select Accounts, select Sign-in options, and then follow the on-screen instructions.
Keyboard area13
Special keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes frequently used system functions when pressed in
the fn key.
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 15.
(3)Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
See Action keys on page 15.
(5)Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6)Windows application keyDisplays options for a selected object.
(7)num lk keyTurns the embedded numeric keypad on and o.
14Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key.
▲To use an action key, press and hold the key.
IconDescription
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲Press the fn key, and then press one of the keys listed in the following table.