Hewlett Packard 3PL55AA User Manual
User Guide
© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2018
Document Part Number: L20654-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Buttons, vents, speakers, and ngerprint reader ............................................................................. 12
Special keys ....................................................................................................................................... 14
Action keys ........................................................................................................................................ 15
Hot keys (select products only) ......................................................................................................... 17
Bottom ................................................................................................................................................................. 18
Front ..................................................................................................................................................................... 19
Cover .................................................................................................................................................................... 20
Labels ................................................................................................................................................................... 21
Inserting a SIM card (select products only) ......................................................................................................... 23
3 Network connections ................................................................................................................................... 24
Connecting to a wireless network ....................................................................................................................... 24
Using the wireless controls ............................................................................................................... 24
Wireless button ............................................................................................................... 24
Operating system controls ............................................................................................. 24
Connecting to a WLAN ....................................................................................................................... 25
Using HP Mobile Broadband (select products only) .......................................................................... 25
Using GPS (select products only) ...................................................................................................... 26
Using Bluetooth wireless devices (select products only) ................................................................. 26
Connecting Bluetooth devices ........................................................................................ 26
Using NFC to share information (select products only) .................................................................... 26
Sharing ............................................................................................................................ 26
Connecting to a wired network ............................................................................................................................ 27
Connecting to a local area network (LAN) (select products only) .................................................... 27
v
Using HP LAN-Wireless Protection (select products only) ................................................................ 28
Turning on and customizing HP LAN-Wireless Protection ............................................. 28
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 28
Customizing MAC Address Pass Through .......................................................................................... 28
4 Navigating the screen .................................................................................................................................. 30
Using TouchPad and touch screen gestures ........................................................................................................ 30
Tap ..................................................................................................................................................... 30
Two-nger pinch zoom ..................................................................................................................... 31
Two-nger slide (TouchPad only) ..................................................................................................... 31
Two-nger tap (TouchPad only) ........................................................................................................ 31
Four-nger tap (TouchPad only) ....................................................................................................... 31
Three-nger swipe (TouchPad only) ................................................................................................. 32
One-nger slide (touch screen only) ................................................................................................. 33
Using an optional keyboard or mouse ................................................................................................................. 33
Using an on-screen keyboard (select products only) .......................................................................................... 33
5 Entertainment features ............................................................................................................................... 34
Using a camera (select products only) ................................................................................................................ 34
Using audio .......................................................................................................................................................... 34
Connecting speakers ......................................................................................................................... 34
Connecting headphones .................................................................................................................... 34
Connecting headsets ......................................................................................................................... 35
Using sound settings ......................................................................................................................... 35
Using video .......................................................................................................................................................... 35
Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 35
Connecting video devices using an HDMI cable (select products only) ............................................ 36
Setting up HDMI audio .................................................................................................... 37
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 38
Using data transfer .............................................................................................................................................. 38
Connecting devices to a USB Type-C port (select products only) ..................................................... 38
6 Managing power .......................................................................................................................................... 39
Using Sleep .......................................................................................................................................................... 39
Initiating and exiting Sleep ............................................................................................................... 39
Shutting down (turning o) the computer .......................................................................................................... 39
Using the Power icon and Power Options ............................................................................................................ 40
Running on battery power ................................................................................................................................... 40
Using HP Fast Charge (select products only) .................................................................................... 40
Displaying battery charge ................................................................................................................. 41
vi
Conserving battery power ................................................................................................................. 41
Identifying low battery levels ........................................................................................................... 41
Resolving a low battery level ............................................................................................................ 41
Resolving a low battery level when external power is available ................................... 41
Resolving a low battery level when no power source is available ................................. 42
Factory-sealed battery ...................................................................................................................... 42
Running on external power ................................................................................................................................. 42
7 Security ...................................................................................................................................................... 43
Protecting the computer ..................................................................................................................................... 43
Using passwords .................................................................................................................................................. 43
Setting passwords in Windows ......................................................................................................... 44
Setting passwords in Computer Setup ............................................................................................. 45
Managing a BIOS administrator password ........................................................................................ 45
Entering a BIOS administrator password ....................................................................... 46
Using antivirus software ...................................................................................................................................... 47
Using rewall software ........................................................................................................................................ 47
Using an optional security cable (select products only) ..................................................................................... 47
8 Maintenance ............................................................................................................................................... 48
Updating programs and drivers .......................................................................................................................... 48
Cleaning your computer ...................................................................................................................................... 48
Cleaning procedures .......................................................................................................................... 48
Cleaning the display ........................................................................................................ 49
Cleaning the sides or cover ............................................................................................. 49
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 49
Traveling with or shipping your computer .......................................................................................................... 49
9 Backup and recovery information ................................................................................................................. 51
Using HP ThinUpdate ........................................................................................................................................... 51
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 52
Using Computer Setup ......................................................................................................................................... 52
Starting Computer Setup .................................................................................................................. 52
Navigating and selecting in Computer Setup ................................................................................... 52
Restoring factory settings in Computer Setup ................................................................................. 53
Updating the BIOS ............................................................................................................................. 54
Determining the BIOS version ......................................................................................... 54
Downloading a BIOS update ........................................................................................... 54
Changing the boot order using the f9 prompt .................................................................................. 55
vii
TPM BIOS settings (select products only) ........................................................................................................... 55
Using HP Sure Start (select products only) ......................................................................................................... 55
11 Using HP PC Hardware Diagnostics .............................................................................................................. 56
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 56
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 56
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 56
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only)
Installing HP PC Hardware Diagnostics Windows ............................................................................. 57
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 57
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 57
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 58
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 58
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 58
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 58
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 59
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 59
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 59
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 59
..................................................................................................... 57
12 Specications ............................................................................................................................................ 60
Input power .......................................................................................................................................................... 60
Operating environment ....................................................................................................................................... 61
13 Electrostatic Discharge .............................................................................................................................. 62
14 Accessibility .............................................................................................................................................. 63
Supported assistive technologies ....................................................................................................................... 63
Contacting support .............................................................................................................................................. 63
Index ............................................................................................................................................................. 64
viii
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 24.
● Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 47.
● Get to know your computer—Learn about your computer features. See Components on page 4 and
Navigating the screen on page 30 for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
● Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery
information on page 51.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
● Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
2 Chapter 1 Welcome
● Specic warranty information about this computer
Resource Contents
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
Finding information 3
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲ Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 Components
Right
Component Description
(1) SIM card slot or plug Supports a wireless subscriber identity module (SIM) card or
plug.
NOTE: All models have a SIM card slot and icon, but models
that do not have the HP Mobile Broadband Module, a wireless
wide area network (WWAN) device, installed at the factory are
shipped with a non-removable plug inserted into the slot.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
(4) HDMI port Connects an optional video or audio device, such as a high-
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) USB Type-C SuperSpeed port and DisplayPort When the computer is on, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
Right 5
Component Description
camera, activity tracker, or smartwatch, and provides highspeed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connects a DisplayPort device that has a USB Type-C connector,
providing display output.
(8) Power connector Connects an AC adapter.
(9) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
6 Chapter 2 Components
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Smart card reader Supports optional smart cards.
Left 7
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Internal microphones Record sound.
(4) Camera light(s) (select products only) On: One or more cameras are in use.
(5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only)
on page 34. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
8 Chapter 2 Components
Keyboard area
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad zone Reads your nger gestures to move the pointer or activate
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Near Field Communications (NFC) tapping area
and antenna* (select products only)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
items on the screen.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
Keyboard area 9
Lights
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
● O: The computer is o.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(4) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) Sharing or presenting light On: Sharing is on.
10 Chapter 2 Components
Component Description
(8) Call answer light On: Call answer is on.
(9) Call end light On: Call end is on.
(10) Fn lock light On: The fn key is locked. For more information, see Hot keys
(select products only) on page 17.
Keyboard area 11
Buttons, vents, speakers, and ngerprint reader
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the
internal fan to cycle on and o during routine operation.
12 Chapter 2 Components
Component Description
(3) Speakers (2) Produce sound.
(4) Fingerprint reader or plug Allows a ngerprint logon to Windows, instead of a password
logon.
NOTE: The ngerprint reader and plug look similar. To verify
you have a ngerprint reader and not a plug, press the Windows
key on your keyboard, select Settings, select Accounts,
and then select Sign-in options and follow the on-screen
instructions.
Keyboard area 13
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 17.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 15.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key (select products only) Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o.
14 Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 14.
▲ To use an action key, press and hold the key.
Icon Description
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Helps prevent side-angle viewing from onlookers (select products only). If needed, decrease or increase
brightness for well-lit or darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight o or on (select products only).
NOTE: To conserve battery power, turn o this feature.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oice
365® servers.
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365
servers.
Keyboard area 15
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