User Guide
© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2018
Document Part Number: L20654-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Buttons, vents, speakers, and ngerprint reader ............................................................................. 12
Special keys ....................................................................................................................................... 14
Action keys ........................................................................................................................................ 15
Hot keys (select products only) ......................................................................................................... 17
Bottom ................................................................................................................................................................. 18
Front ..................................................................................................................................................................... 19
Cover .................................................................................................................................................................... 20
Labels ................................................................................................................................................................... 21
Inserting a SIM card (select products only) ......................................................................................................... 23
3 Network connections ................................................................................................................................... 24
Connecting to a wireless network ....................................................................................................................... 24
Using the wireless controls ............................................................................................................... 24
Wireless button ............................................................................................................... 24
Operating system controls ............................................................................................. 24
Connecting to a WLAN ....................................................................................................................... 25
Using HP Mobile Broadband (select products only) .......................................................................... 25
Using GPS (select products only) ...................................................................................................... 26
Using Bluetooth wireless devices (select products only) ................................................................. 26
Connecting Bluetooth devices ........................................................................................ 26
Using NFC to share information (select products only) .................................................................... 26
Sharing ............................................................................................................................ 26
Connecting to a wired network ............................................................................................................................ 27
Connecting to a local area network (LAN) (select products only) .................................................... 27
v
Using HP LAN-Wireless Protection (select products only) ................................................................ 28
Turning on and customizing HP LAN-Wireless Protection ............................................. 28
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 28
Customizing MAC Address Pass Through .......................................................................................... 28
4 Navigating the screen .................................................................................................................................. 30
Using TouchPad and touch screen gestures ........................................................................................................ 30
Tap ..................................................................................................................................................... 30
Two-nger pinch zoom ..................................................................................................................... 31
Two-nger slide (TouchPad only) ..................................................................................................... 31
Two-nger tap (TouchPad only) ........................................................................................................ 31
Four-nger tap (TouchPad only) ....................................................................................................... 31
Three-nger swipe (TouchPad only) ................................................................................................. 32
One-nger slide (touch screen only) ................................................................................................. 33
Using an optional keyboard or mouse ................................................................................................................. 33
Using an on-screen keyboard (select products only) .......................................................................................... 33
5 Entertainment features ............................................................................................................................... 34
Using a camera (select products only) ................................................................................................................ 34
Using audio .......................................................................................................................................................... 34
Connecting speakers ......................................................................................................................... 34
Connecting headphones .................................................................................................................... 34
Connecting headsets ......................................................................................................................... 35
Using sound settings ......................................................................................................................... 35
Using video .......................................................................................................................................................... 35
Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 35
Connecting video devices using an HDMI cable (select products only) ............................................ 36
Setting up HDMI audio .................................................................................................... 37
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 38
Using data transfer .............................................................................................................................................. 38
Connecting devices to a USB Type-C port (select products only) ..................................................... 38
6 Managing power .......................................................................................................................................... 39
Using Sleep .......................................................................................................................................................... 39
Initiating and exiting Sleep ............................................................................................................... 39
Shutting down (turning o) the computer .......................................................................................................... 39
Using the Power icon and Power Options ............................................................................................................ 40
Running on battery power ................................................................................................................................... 40
Using HP Fast Charge (select products only) .................................................................................... 40
Displaying battery charge ................................................................................................................. 41
vi
Conserving battery power ................................................................................................................. 41
Identifying low battery levels ........................................................................................................... 41
Resolving a low battery level ............................................................................................................ 41
Resolving a low battery level when external power is available ................................... 41
Resolving a low battery level when no power source is available ................................. 42
Factory-sealed battery ...................................................................................................................... 42
Running on external power ................................................................................................................................. 42
7 Security ...................................................................................................................................................... 43
Protecting the computer ..................................................................................................................................... 43
Using passwords .................................................................................................................................................. 43
Setting passwords in Windows ......................................................................................................... 44
Setting passwords in Computer Setup ............................................................................................. 45
Managing a BIOS administrator password ........................................................................................ 45
Entering a BIOS administrator password ....................................................................... 46
Using antivirus software ...................................................................................................................................... 47
Using rewall software ........................................................................................................................................ 47
Using an optional security cable (select products only) ..................................................................................... 47
8 Maintenance ............................................................................................................................................... 48
Updating programs and drivers .......................................................................................................................... 48
Cleaning your computer ...................................................................................................................................... 48
Cleaning procedures .......................................................................................................................... 48
Cleaning the display ........................................................................................................ 49
Cleaning the sides or cover ............................................................................................. 49
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 49
Traveling with or shipping your computer .......................................................................................................... 49
9 Backup and recovery information ................................................................................................................. 51
Using HP ThinUpdate ........................................................................................................................................... 51
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 52
Using Computer Setup ......................................................................................................................................... 52
Starting Computer Setup .................................................................................................................. 52
Navigating and selecting in Computer Setup ................................................................................... 52
Restoring factory settings in Computer Setup ................................................................................. 53
Updating the BIOS ............................................................................................................................. 54
Determining the BIOS version ......................................................................................... 54
Downloading a BIOS update ........................................................................................... 54
Changing the boot order using the f9 prompt .................................................................................. 55
vii
TPM BIOS settings (select products only) ........................................................................................................... 55
Using HP Sure Start (select products only) ......................................................................................................... 55
11 Using HP PC Hardware Diagnostics .............................................................................................................. 56
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 56
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 56
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 56
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only)
Installing HP PC Hardware Diagnostics Windows ............................................................................. 57
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 57
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 57
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 58
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 58
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 58
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 58
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 59
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 59
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 59
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 59
..................................................................................................... 57
12 Specications ............................................................................................................................................ 60
Input power .......................................................................................................................................................... 60
Operating environment ....................................................................................................................................... 61
13 Electrostatic Discharge .............................................................................................................................. 62
14 Accessibility .............................................................................................................................................. 63
Supported assistive technologies ....................................................................................................................... 63
Contacting support .............................................................................................................................................. 63
Index ............................................................................................................................................................. 64
viii
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 24.
● Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 47.
● Get to know your computer—Learn about your computer features. See Components on page 4 and
Navigating the screen on page 30 for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
● Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery
information on page 51.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
● Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
2 Chapter 1 Welcome
● Specic warranty information about this computer
Resource Contents
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
Finding information 3
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲ Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 Components
Right
Component Description
(1) SIM card slot or plug Supports a wireless subscriber identity module (SIM) card or
plug.
NOTE: All models have a SIM card slot and icon, but models
that do not have the HP Mobile Broadband Module, a wireless
wide area network (WWAN) device, installed at the factory are
shipped with a non-removable plug inserted into the slot.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
(4) HDMI port Connects an optional video or audio device, such as a high-
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) USB Type-C SuperSpeed port and DisplayPort When the computer is on, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
Right 5
Component Description
camera, activity tracker, or smartwatch, and provides highspeed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connects a DisplayPort device that has a USB Type-C connector,
providing display output.
(8) Power connector Connects an AC adapter.
(9) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
6 Chapter 2 Components
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Smart card reader Supports optional smart cards.
Left 7
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Internal microphones Record sound.
(4) Camera light(s) (select products only) On: One or more cameras are in use.
(5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only)
on page 34. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
8 Chapter 2 Components
Keyboard area
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad zone Reads your nger gestures to move the pointer or activate
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Near Field Communications (NFC) tapping area
and antenna* (select products only)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
items on the screen.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
Keyboard area 9
Lights
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
● O: The computer is o.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(4) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) Sharing or presenting light On: Sharing is on.
10 Chapter 2 Components
Component Description
(8) Call answer light On: Call answer is on.
(9) Call end light On: Call end is on.
(10) Fn lock light On: The fn key is locked. For more information, see Hot keys
(select products only) on page 17.
Keyboard area 11
Buttons, vents, speakers, and ngerprint reader
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the
internal fan to cycle on and o during routine operation.
12 Chapter 2 Components
Component Description
(3) Speakers (2) Produce sound.
(4) Fingerprint reader or plug Allows a ngerprint logon to Windows, instead of a password
logon.
NOTE: The ngerprint reader and plug look similar. To verify
you have a ngerprint reader and not a plug, press the Windows
key on your keyboard, select Settings, select Accounts,
and then select Sign-in options and follow the on-screen
instructions.
Keyboard area 13
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 17.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 15.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key (select products only) Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o.
14 Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 14.
▲ To use an action key, press and hold the key.
Icon Description
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Helps prevent side-angle viewing from onlookers (select products only). If needed, decrease or increase
brightness for well-lit or darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight o or on (select products only).
NOTE: To conserve battery power, turn o this feature.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oice
365® servers.
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365
servers.
Keyboard area 15
Icon Description
● Answers a call.
● Starts a call during a 1-on-1 chat.
● Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365
servers.
● Ends a call.
● Declines incoming calls.
● Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
16 Chapter 2 Components
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Key Description
C Turns on scroll lock.
R Breaks the operation.
S Sends a programing query.
Keyboard area 17
Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
18 Chapter 2 Components
Front
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the
display and other unneeded components.
● O: The computer is o.
(2) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(3) Drive light Blinking white: The hard drive is being accessed.
Front 19
Cover
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Internal microphone(s) (1 or 2 depending on model) Record(s) sound.
20 Chapter 2 Components
Labels
The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name (select products only)
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name (select products only)
(2) Product ID
Labels 21
Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
22 Chapter 2 Components
Inserting a SIM card (select products only)
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.
To insert a SIM card, follow these steps:
1. Turn o the computer by using the Shut down command.
2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated.
NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.
NOTE: See the image next to the SIM card slot on the right side of the computer to determine which
way the SIM card should be inserted into your computer.
To remove a SIM card, press in on the SIM card, and then remove it from the slot.
Inserting a SIM card (select products only) 23
3 Network connections
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,
restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.
● HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, eectively providing coverage across
entire states, regions, or even countries.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
● Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless
button)
● Operating system controls
Wireless button
The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All
the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
1. Type control panel in the taskbar search box, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
24 Chapter 3 Network connections
Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
1. Be sure that the WLAN device is on.
2. Select the network status icon in the taskbar, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the
taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or
to create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
under the service door, or on the back of the display.
– or –
You can nd the number following these steps:
1. From the taskbar, select the network status icon.
2. Select View Connection Settings.
3. Under the Mobile broadband section, select the network status icon.
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identication number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Connecting to a wireless network 25
Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Windows privacy setting.
1. Type location in the taskbar search box, and then select Location privacy settings.
2. Follow the on-screen instructions for using location settings.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
● Audio devices (headset, speakers)
● Mouse
● External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2. Turn on Bluetooth, if it is not already turned on.
3. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verication, a pairing code is displayed. On the device you are adding, follow the
on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices may have additional requirements; refer to the documentation provided with the device.
Using NFC to share information (select products only)
Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information
between two NFC-enabled devices. Information is transferred by tapping the tapping area (antenna) of the
computer with the antenna of your phone or other device. With NFC and supported apps, you can share
websites, transfer contact information, transfer payments, and print on NFC-enabled printers.
NOTE: To locate the tapping area on your computer, see Components on page 4.
Sharing
1. Conrm that the NFC function is enabled.
a. Type wireless in the taskbar search box, and then select Turn wireless devices on or o.
b. Conrm that the selection for NFC is On.
2. Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect.
NOTE: To nd the location of the antenna on the other NFC device, refer to your device instructions.
3. Follow any on-screen instructions to continue.
26 Chapter 3 Network connections
Connecting to a wired network
Select products may allow wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables
are sold separately.
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your oice.
NOTE: A feature called HP LAN-Wireless Protection may be enabled on your computer. It closes your
wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LANWireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 28.
If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an
optional docking device or expansion product.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or
expansion product.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
Connecting to a wired network 27
Using HP LAN-Wireless Protection (select products only)
In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from
unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN
connection is turned o when the computer is connected directly to a LAN.
Turning on and customizing HP LAN-Wireless Protection
1. Connect a network cable to the network jack on the computer, or on an optional docking device or
expansion product.
2. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
3. Select Advanced, and then select Built-in Device Options.
4. Select the check box for LAN/WLAN Auto Switching and/or LAN/WWAN Auto Switching to turn o WLAN
and/or WWAN connections when connected to a LAN network.
5. To save your changes and exit Computer Setup, select the Save icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Using HP MAC Address Pass Through to identify your computer on a network (select products only)
MAC Address Pass Through provides a customizable way of identifying your computer and its communications
on networks. This system MAC address provides unique identication even when your computer is connected
through an Ethernet adapter. This address is enabled by default.
Customizing MAC Address Pass Through
1. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
2. Select Advanced, and then select MAC Address Pass Through.
28 Chapter 3 Network connections
3. In the box to the right of Host Based MAC Address, select either System to enable MAC address Pass
Through or Custom to customize the address.
4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then
press enter to save the address.
5. If the computer has an embedded LAN and you would like to use the embedded MAC address as the
system MAC address, select Reuse Embedded LAN Address.
‒ or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Using HP MAC Address Pass Through to identify your computer on a network (select products only) 29
4 Navigating the screen
You can navigate the computer screen in one or more of the following ways:
● Use touch gestures directly on the computer screen
● Use touch gestures on the TouchPad
● Use an optional mouse or keyboard (purchased separately)
● Use an on-screen keyboard
● Use a pointing stick
Using TouchPad and touch screen gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).
Tap
Use the tap/double-tap gesture to select or open an item on the screen.
● Point to an item on the screen, and then tap one nger on the TouchPad zone or touch screen to select
the item. Double-tap an item to open it.
30 Chapter 4 Navigating the screen
Two-nger pinch zoom
Use the two-nger pinch zoom to zoom out or in on images or text.
● Zoom out by placing two ngers apart on the TouchPad zone or touch screen and then moving your
ngers together.
● Zoom in by placing two ngers together on the TouchPad zone or touch screen and then moving your
ngers apart.
Two-nger
slide (TouchPad only)
Use the two-nger slide to move up, down, or sideways on a page or image.
● Place two ngers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
Two-nger tap (TouchPad only)
Use the two-nger tap to open the menu for an object on the screen.
NOTE: The two-nger tap performs the same function as right-clicking with the mouse.
● Tap two ngers on the TouchPad zone to open the options menu for the selected object.
Four-nger tap (TouchPad only)
Use the four-nger tap to open the action center.
Using TouchPad and touch screen gestures 31
● Tap four ngers on the Touchpad to open the action center and view current settings and notications.
Three-nger swipe (TouchPad only)
Use the three-nger swipe to view open windows and to switch between open windows and the desktop.
● Swipe 3 ngers away from you to see all open windows.
● Swipe 3 ngers toward you to show the desktop.
● Swipe 3 ngers left or right to switch between open windows.
32 Chapter 4 Navigating the screen
One-nger slide (touch screen only)
Use the one-nger slide to pan or scroll through lists and pages, or to move an object.
● To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.
● To move an object, press and hold your nger on an object, and then drag your nger to move the object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic
functions.
Using an on-screen keyboard (select products only)
1. To display an on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the
taskbar.
2. Begin typing.
NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
Using an optional keyboard or mouse 33
5 Entertainment features
Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or
connect external devices like a projector, monitor, TV, or speakers. See Components on page 4 to locate the
audio, video and camera features on your computer.
Using a camera (select products only)
Your computer has a camera (integrated camera) that records video and captures photographs. Some models
allow you to video conference and chat online using streaming video.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or
attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or
speakers.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-denition speakers to the computer, see Setting up HDMI audio on page 37. Before connecting
speakers, lower the volume setting.
Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
34 Chapter 5 Entertainment features
Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select
Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another
provider. As a result, your computer may include advanced audio features that can be controlled through an
audio control panel specic to your audio system.
Sound.
Use the audio control panel to view and control audio settings.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specic to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
Connecting a DisplayPort device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer.
Using video 35
2. Connect the other end of the cable to the external DisplayPort device.
3. Press f1 to alternate the computer screen image between 4 display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1 the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, select System, and select
Display. On the Display screen, select Advanced display settings, select the appropriate resolution,
and then select Keep changes.
Connecting video devices using an HDMI cable (select products only)
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a high-denition TV or monitor, connect the high-denition device
according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
36 Chapter 5 Entertainment features
2. Connect the other end of the cable to the high-denition TV or monitor.
3. Press f1 to alternate the computer screen image between 4 display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, select System, and select
Display. On the Display screen, select Advanced display settings, select the appropriate resolution,
and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-denition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select the name of the digital output device.
3. Click Set Default, and then click OK.
To return the audio stream to the computer speakers:
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then click
Playback devices.
2. On the Playback tab, click Speakers.
3. Click Set Default, and then click OK.
Using video 37
Discovering and connecting to Miracast-compatible wireless displays (select products only)
NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the
documentation that came with your TV or secondary display.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a
wireless display
, and then follow the on-screen instructions.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the les to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
Connecting devices to a USB Type-C port (select products only)
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.
38 Chapter 5 Entertainment features
6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter may not be available on your computer.
Using Sleep
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.
Sleep is a Windows power-saving state. The Sleep state is automatically initiated after a period of inactivity.
Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep
manually. For more information, see Initiating and exiting Sleep on page 39
Initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
● Close the display (select products only).
● Select the Start button, select the Power icon, and then select Sleep.
● Press the Sleep hot key; for example, fn+f3 (select products only).
You can exit Sleep in any of the following ways:
● Briey press the power button.
● If the computer is closed, raise the display (select products only).
● Press a key on the keyboard (select products only).
● Tap the TouchPad (select products only).
When the computer exits Sleep, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password
before your work returns to the screen.
Shutting down (turning o) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns o the
display and the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended
period.
The recommended procedure is to use the Windows Shut down command.
Using Sleep 39
NOTE: If the computer is in the Sleep state, rst exit Sleep by briey pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete, select the Power icon, and then select Shut down.
● Press and hold the power button for at least 10 seconds.
Using the Power icon and Power Options
The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.
● To view the percentage of remaining battery charge and the current power plan, place the mouse
pointer over the Power icon .
● To use Power Options, right–click the Power icon , and then select Power Options.
Dierent Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is o and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve
battery charge. Select computer products can switch between graphic modes to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
Charge operates in one of the following ways:
● When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full
capacity in no more than 30 minutes.
● When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full
capacity in no more than 90 minutes.
40 Chapter 6 Managing power
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.
Displaying battery charge
To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over
the Power icon .
Conserving battery power
To conserve battery power and maximize battery life:
● Lower the brightness of the display.
● Select the Power saver setting in Power Options.
● Turn o wireless devices when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
● Stop, disable, or remove any external media cards that you are not using.
● Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
● The battery light (select products only) indicates a low or critical battery level.
– or –
● The Power icon shows a low or critical battery notication.
NOTE: For additional information about the Power icon, see Using the Power icon and Power Options
on page 40.
The computer takes the following actions for a critical battery level:
● If the computer is on or in the Sleep state, the computer remains briey in the Sleep state and then
shuts down and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
● AC adapter
● Optional docking device or expansion product
● Optional power adapter purchased as an accessory from HP
Running on battery power 41
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Factory-sealed battery
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support.
When a battery has reached the end of its useful life, do not dispose of the battery in general household
waste. Follow the local laws and regulations in your area for battery disposal.
Running on external power
For information about connecting to external power, refer to the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions:
● When charging or calibrating a battery
● When installing or updating system software
● When updating the system BIOS
● When writing information to a disc (select products only)
● When performing a backup or recovery
When you connect the computer to external power:
● The battery begins to charge.
● The screen brightness increases.
● The Power icon changes appearance.
When you disconnect external power:
● The computer switches to battery power.
● The screen brightness automatically decreases to conserve battery charge.
● The Power icon changes appearance.
42 Chapter 6 Managing power
7 Security
Protecting the computer
Standard security features provided by the Windows operating system and the Windows Computer Setup
utility (BIOS, which runs under any operating system) can protect your personal settings and data from a
variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete condential les, and remove all
password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
Computer risk Security feature
Unauthorized use of the computer ● BIOS power-on password
Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select
products only), or internal network adapter
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data Windows BitLocker
Unauthorized removal of the computer Security cable slot (used with an optional security cable on select
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer
Setup.
NOTE: On tablets without keyboards, you can use the touch screen.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in Computer Setup, which is preinstalled on the computer.
● BIOS administrator and power-on passwords are set in Computer Setup and are managed by the system
BIOS.
● Windows passwords are set only in the Windows operating system.
Boot options feature in Computer Setup*
products only)
You can use the same password for a Computer Setup feature and for a Windows security feature.
Protecting the computer 43
Use the following tips for creating and saving passwords:
● When creating passwords, follow requirements set by the program.
● Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
● Do not store passwords in a le on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows
Password Function
Administrator password* Protects access to a Windows administrator-level account.
User password* Protects access to a Windows user account.
NOTE: Setting the Windows administrator password does not
set the BIOS administrator password.
44 Chapter 7 Security
Setting passwords in Computer Setup
Password Function
BIOS administrator password* Protects access to Computer Setup.
Power-on password ● Must be entered each time you turn on or restart the
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1. Start Computer Setup.
● Computers or tablets with keyboards:
NOTE: If features have been enabled to prevent removing the
BIOS administrator password, you may not be able to remove it
until those features have been disabled.
computer.
● If you forget your power-on password, you cannot turn on or
restart the computer.
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password
(select products only), and then press enter.
3. When prompted, type a password.
4. When prompted, type the new password again to conrm.
5. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen
instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Changing a BIOS administrator password
1. Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
Using passwords 45
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Enter your current BIOS administrator password.
3. Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
4. When prompted, type your current password.
5. When prompted, type your new password.
6. When prompted, type your new password again to conrm.
7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen
instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Deleting a BIOS administrator password
1. Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Enter your current BIOS administrator password.
3. Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the eld empty, and then press enter.
6. When prompted to type your new password again, leave the eld empty, and then press enter.
7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen
instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator
password, you must restart the computer and try again.
46 Chapter 7 Security
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an
antivirus program in order to fully protect your computer.
Using rewall software
Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.
There are two types of rewalls to consider:
● Host-based rewalls—Software that protects only the computer it is installed on.
● Network-based rewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a rewall installed. If not, rewall software
solutions are available.
NOTE: Under some circumstances a rewall can block access to Internet games, interfere with printer or le
sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the rewall, perform the task that you want to perform, and then reenable the rewall. To permanently
resolve the problem, recongure the rewall.
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.
Using antivirus software 47
8 Maintenance
It is important to perform regular maintenance to keep your computer in optimal condition. This chapter
provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling
with (or shipping) the computer.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the most
out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic notications when updates become available.
Cleaning your computer
Use the following products to safely clean your computer:
● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands)
● Alcohol-free glass-cleaning uid
● Solution of water and mild soap
● Dry microber cleaning cloth or a chamois (static-free cloth without oil)
● Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure
that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is on.
1. Turn o the computer.
2. Disconnect AC power.
3. Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
48 Chapter 8 Maintenance
Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.
Cleaning the sides or cover
To clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the TouchPad, keyboard, or mouse (select products only)
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
● To clean the TouchPad, keyboard, or mouse, use a soft microber cloth or a chamois moistened with one
of the cleaning solutions listed previously or use an acceptable disposable wipe.
● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
● Prepare the computer for traveling or shipping:
– Back up your information to an external drive.
– Remove all discs and all external media cards, such as memory cards.
– Turn o and then disconnect all external devices.
– Shut down the computer.
● Take along a backup of your information. Keep the backup separate from the computer.
● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
CAUTION: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
● If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when
you are allowed to use your computer. In-ight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
● The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard
aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that
Traveling with or shipping your computer 49
applies to the use of a wireless device in your computer, ask for authorization to use your computer
before you turn it on.
● If you are traveling internationally, follow these suggestions:
– Check the computer-related customs regulations for each country or region on your itinerary.
– Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug congurations vary.
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.
50 Chapter 8 Maintenance
9 Backup and recovery information
This chapter provides information on software to be used for backup and recovery. The information in this
chapter is standard procedure for most Thin Client products.
HP ThinUpdate software is installed on Thin Client computers (select products only) to provide backup and
recovery. If it is not installed on your computer, you can download it from http://www.hp.com/support (search
for the Thin Client model and click on the
information on using this software, refer to the Manuals section).
NOTE: HP recommends periodically going to the website to check for application updates.
Using HP ThinUpdate
Use HP ThinUpdate software for the following purposes:
● Creating recovery media and backups
● Restoring and recovering your system
● Installing and updating software
Drivers & software section of the support page for that model. For
Using HP ThinUpdate 51
10 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Computers or tablets without keyboards:
▲ Turn o the computer. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
NOTE: You can start Computer Setup using a USB keyboard or USB mouse, but you must rst disable
FastBoot. To disable FastBoot, use your computer keyboard to enter Computer Setup:
● Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
● Select the Advanced tab and then select Boot Options.
● Clear the check box for FastBoot.
● Select the Main tab, select Save Changes and Exit, and then press Enter.
Your changes go into eect when the computer restarts.
Navigating and selecting in Computer Setup
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
52 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
● To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 52.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 53
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 52.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 54.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. To access HP Support, go to http://www.hp.com/support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions to access BIOS downloads.
2. At the BIOS download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
54 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 52.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 55
11 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 56.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
3. Select Run.
56 Chapter 11 Using HP PC Hardware Diagnostics
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, and then enter the product name or number.
3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
4. Select Run.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double-
click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
Using HP PC Hardware Diagnostics UEFI 57
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 58.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
58 Chapter 11 Using HP PC Hardware Diagnostics
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, enter the product name or number, select your computer, and then
select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 59
12 Specications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.
The computer can operate on DC power within the following specications. The voltage and current for your
computer is located on the regulatory label.
Input Power Rating
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45
W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /
15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20
V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.90 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
60 Chapter 12 Specications
Operating environment
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
Operating environment 61
13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
62 Chapter 13 Electrostatic Discharge
14 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest
information on HP accessibility, go to http://www.hp.com/accessibility.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE: Support is in English only.
Supported assistive technologies 63
Index
A
accessibility 63
action keys 15
identifying 15
keyboard backlight 15
mute 15
privacy screen 15
screen brightness 15
speaker volume 15
switch screen image 15
using 15
wireless 15
administrator password 44
airplane mode key 24
antivirus software 47
audio 34
adjusting volume 15
HDMI 37
headphones 34
headsets 35
sound settings 35
speakers 34
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 5
B
backups 51
battery
conserving power 41
discharging 41
factory-sealed 42
low battery levels 41
resolving low battery level 41,
42
battery charge 41
battery light 6
battery power 40
BIOS
determining version 54
downloading an update 54
updating 54
Bluetooth device 24, 26
Bluetooth label 22
bottom 22
buttons
left pointing stick 9
power 12
right pointing stick 9
C
call answer light 11
call end light 11
camera 8
identifying 8
using 34
camera light, identifying 8
caps lock light, identifying 10
caring for your computer 48
cleaning your computer 48
components
bottom 18
cover 20
display 8
front 19
keyboard area 9
left side 7
right side 5
Computer Setup
BIOS administrator password 45
navigating and selecting 52
restoring factory settings 53
connecting to a WLAN 25
connector, power 6
corporate WLAN connection 25
critical battery level 41
D
data transfer 38
display components 8
DisplayPort, identifying USB Type-
C 5
docking connector, identifying 5
drive light 19
E
electrostatic discharge 62
embedded numeric keypad,
identifying 14
esc key, identifying 14
external power, using 42
F
factory-sealed battery 42
ngerprint reader, identifying 13
rewall software 47
fn key, identifying 14
fn lock light 11
four-nger tap TouchPad gesture
31
G
GPS 26
H
hardware, locating 4
HDMI audio, conguring 37
HDMI port
connecting 36
identifying 5
headphones, connecting 34
headsets, connecting 35
high-denition devices, connecting
36, 38
hot keys
microphone mute 15
hotkeys, using 17
HP Fast Charge 40
HP LAN-Wireless Protection 28
HP MAC Address Pass Through 28
HP PC Hardware Diagnostics UEFI
downloading 58
starting 57
using 57
HP PC Hardware Diagnostics Windows
downloading 56
installing 57
using 56
HP resources 2
HP ThinUpdate, using 51
I
initiating Sleep 39
input power 60
64 Index
internal microphones, identifying 8,
20
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 5
network 5
RJ-45 (network) 5
K
keyboard and optional mouse
using 33
keyboard backlight
action key 15
keypad
embedded numeric 14
keys
esc 14
fn 14
num lock 14
Windows application 14
Windows key 14
L
labels
Bluetooth 22
regulatory 22
serial number 21
service 21
wireless certication 22
WLAN 22
left side components 7
lights
AC adapter and battery 6
battery 6
call answer 11
call end 11
camera 8
caps lock 10
drive 19
fn lock 11
microphone mute 10
num lock 10
power 10, 19
RJ-45 (network) 5
sharing or presenting 10
wireless 10, 19
low battery level 41
M
maintenance
updating programs and drivers
48
managing power 39
microphone mute key, identifying
15
microphone mute light, identifying
10
Miracast 38
mute volume action key 15
N
network jack, identifying 5
NFC 26
NFC tapping area
Near Field Communications 9
num lock light 10
O
one-nger slide touch screen
gesture 33
operating environment 61
P
passwords
administrator 44
BIOS administrator 45
user 44
pointing stick, identifying 9
ports
HDMI 5, 36
USB SuperSpeed 5
USB SuperSpeed port with HP
Sleep and Charge 7
USB Type-C 38
USB Type-C SuperSpeed 5
USB Type-C SuperSpeed port and
DisplayPort 35
power
battery 40
external 42
power button, identifying 12
power connector
identifying 6
power icon, using 40
power lights 10, 19
power settings, using 40
privacy screen action key,
identifying 15
product name and number,
computer 21
public WLAN connection 25
R
regulatory information
regulatory label 22
wireless certication labels 22
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 59
using 58
right side components 5
RJ-45 (network) jack, identifying 5
RJ-45 (network) lights, identifying
5
S
screen brightness action keys 15
security cable slot, identifying 7
serial number, computer 21
service labels, locating 21
setup utility
navigating and selecting 52
restoring factory settings 53
sharing or presenting light 10
shipping the computer 49
shutdown 39
SIM card
inserting 23
SIM card slot, identifying 5
Sleep
exiting 39
initiated during critical battery
level 41
initiating 39
Sleep, initiating 39
slots
security cable 7
SIM card 5
smart card 7
smart card slot, identifying 7
software
antivirus 47
rewall 47
software installed, locating 4
sound. See audio
sound settings, using 35
speaker volume action keys 15
Index 65
speakers
connecting 34
speakers, identifying 13
special keys, using 14
SuperSpeed port and DisplayPort,
connecting USB Type-C 35
Sure Start
using 55
switch screen image action key 15
T
tap TouchPad and touch screen
gesture 30
three-nger swipe TouchPad
gesture 32
touch screen gestures
one-nger slide 33
TouchPad
buttons 9
using 30
TouchPad and touch screen gestures
tap 30
two-nger pinch zoom 31
TouchPad gestures
four-nger tap 31
three-nger swipe 32
two-nger slide 31
two-nger tap 31
TouchPad zone
identifying 9
TPM settings 55
transfer data 38
traveling with the computer 22, 49
turning o the computer 39
two-nger pinch zoom TouchPad and
touch screen gesture 31
two-nger slide TouchPad gesture
31
two-nger tap TouchPad gesture 31
using the keyboard and optional
mouse 33
using the TouchPad 30
V
vents, identifying 7, 12, 18
video 35
DisplayPort device 35
HDMI port 36
USB Type-C 35
wireless displays 38
volume
adjusting 15
mute 15
W
Windows application key,
identifying 14
Windows key, identifying 14
wireless action key 15
wireless antennas, identifying 8
wireless button 24
wireless certication label 22
wireless controls
button 24
operating system 24
wireless key 24
wireless light 24
wireless light, identifying 10, 19
wireless network (WLAN)
connecting 25
corporate WLAN connection 25
functional range 25
public WLAN connection 25
WLAN antennas, identifying 8
WLAN device 22
WLAN label 22
WWAN antennas, identifying 8
WWAN device 24, 25
U
unresponsive system 39
updating programs and drivers 48
USB SuperSpeed port with HP Sleep
and Charge, identifying 7
USB SuperSpeed port, identifying 5
USB Type-C port, connecting 35, 38
USB Type-C SuperSpeed port,
identifying 5
user password 44
66 Index
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