Hewlett Packard 3JH21EA User Manual
User Guide
© Copyright 2019 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries. Intel, Celeron,
Pentium, and Thunderbolt are trademarks of
Intel Corporation or its subsidiaries in the U.S.
and/or other countries. Miracast® is a
registered trademark of Wi-Fi Alliance.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2019
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: L59064-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting started ............................................................................................................................................. 1
Finding information ............................................................................................................................................... 1
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 5
Displays .................................................................................................................................................................. 6
Keyboard area ........................................................................................................................................................ 9
Touchpad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Buttons, vents, speakers, and ngerprint reader ............................................................................. 11
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Hot keys (select products only) ......................................................................................................... 15
Bottom ................................................................................................................................................................. 16
Front ..................................................................................................................................................................... 17
Labels ................................................................................................................................................................... 18
Inserting a SIM card (select products only) ......................................................................................................... 19
3 Network connections ................................................................................................................................... 20
Connecting to a wireless network ....................................................................................................................... 20
Using the wireless controls ............................................................................................................... 20
Wireless button ............................................................................................................... 20
Operating system controls ............................................................................................. 20
Connecting to a WLAN ....................................................................................................................... 21
Using HP Mobile Broadband (select products only) .......................................................................... 21
Using GPS (select products only) ...................................................................................................... 22
Using Bluetooth wireless devices (select products only) ................................................................. 22
Connecting Bluetooth devices ........................................................................................ 22
Using NFC to share information (select products only) .................................................................... 22
Sharing ............................................................................................................................ 23
Connecting to a wired network ............................................................................................................................ 23
Connecting to a local area network (LAN) (select products only) .................................................... 23
Using HP LAN-Wireless Protection (select products only) ................................................................ 24
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Turning on and customizing HP LAN-Wireless Protection ............................................. 24
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 25
Customizing MAC Address Pass Through .......................................................................................... 25
4 Navigating the screen .................................................................................................................................. 26
Using touchpad and touch screen gestures ........................................................................................................ 26
Tap ..................................................................................................................................................... 26
Two-nger pinch zoom ..................................................................................................................... 27
Two-nger slide (touchpad and precision touchpad) ....................................................................... 27
Two-nger tap (touchpad and precision touchpad) ......................................................................... 27
Three-nger tap (touchpad and precision touchpad) ...................................................................... 28
Four-nger tap (touchpad and precision touchpad) ......................................................................... 28
Three-nger swipe (touchpad and precision touchpad) .................................................................. 29
Four-nger swipe (precision touchpad) ............................................................................................ 29
One-nger slide (touch screen) ......................................................................................................... 30
Using an optional keyboard or mouse ................................................................................................................. 30
Using an on-screen keyboard (select products only) .......................................................................................... 30
5 Entertainment features ............................................................................................................................... 31
Using the camera (select products only) ............................................................................................................. 31
Using audio .......................................................................................................................................................... 31
Connecting speakers ......................................................................................................................... 31
Connecting headphones .................................................................................................................... 31
Connecting headsets ......................................................................................................................... 32
Using sound settings ......................................................................................................................... 32
Using video .......................................................................................................................................................... 32
Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 33
Connecting video devices using an HDMI cable (select products only) ............................................ 34
Setting up HDMI audio .................................................................................................... 34
Discovering and connecting wired displays using MultiStream Transport ...................................... 35
Connect displays to computers with AMD graphics (with an optional hub) .................. 35
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 35
Using data transfer .............................................................................................................................................. 36
Connecting devices to a USB Type-C port (select products only) ..................................................... 36
6 Managing power .......................................................................................................................................... 37
Using Sleep .......................................................................................................................................................... 37
Initiating and exiting Sleep ............................................................................................................... 37
Shutting down (turning o) the computer .......................................................................................................... 37
Using the Power icon and Power Options ............................................................................................................ 38
viii
Running on battery power ................................................................................................................................... 38
Using HP Fast Charge (select products only) .................................................................................... 38
Displaying battery charge ................................................................................................................. 39
Conserving battery power ................................................................................................................. 39
Identifying low battery levels ........................................................................................................... 39
Resolving a low battery level ............................................................................................................ 39
Resolving a low battery level when external power is available ................................... 39
Resolving a low battery level when no power source is available ................................. 39
Factory-sealed battery ...................................................................................................................... 40
Running on external power ................................................................................................................................. 40
7 Security ...................................................................................................................................................... 41
Protecting the computer ..................................................................................................................................... 41
Using passwords .................................................................................................................................................. 41
Setting passwords in Windows ......................................................................................................... 42
Setting passwords in Computer Setup ............................................................................................. 42
Managing a BIOS administrator password ........................................................................................ 42
Entering a BIOS administrator password ....................................................................... 44
Windows Hello (select products only) ................................................................................................................. 44
Using antivirus software ...................................................................................................................................... 44
Using rewall software ........................................................................................................................................ 45
Using an optional security cable (select products only) ..................................................................................... 45
Fingerprint reader (select products only) ........................................................................................................... 45
Locating the ngerprint reader ......................................................................................................... 45
8 Maintenance ............................................................................................................................................... 46
Updating programs and drivers .......................................................................................................................... 46
Cleaning your computer ...................................................................................................................................... 46
Cleaning procedures .......................................................................................................................... 46
Cleaning the display ........................................................................................................ 47
Cleaning the sides or cover ............................................................................................. 47
Cleaning the touchpad, keyboard, or mouse (select products only) ............................. 47
Traveling with or shipping your computer .......................................................................................................... 47
9 Backup and recovery information ................................................................................................................. 49
Using HP ThinUpdate ........................................................................................................................................... 49
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 50
Using Computer Setup ......................................................................................................................................... 50
Starting Computer Setup .................................................................................................................. 50
ix
Navigating and selecting in Computer Setup ................................................................................... 50
Restoring factory settings in Computer Setup ................................................................................. 50
Updating the BIOS ............................................................................................................................. 51
Determining the BIOS version ......................................................................................... 51
Downloading a BIOS update ........................................................................................... 51
Changing the boot order using the f9 prompt .................................................................................. 52
TPM BIOS settings (select products only) ........................................................................................................... 52
Using HP Sure Start (select products only) ......................................................................................................... 53
11 Using HP PC Hardware Diagnostics .............................................................................................................. 54
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 54
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 54
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 54
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 55
Installing HP PC Hardware Diagnostics Windows ............................................................................. 55
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 55
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 55
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 56
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 56
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 56
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 56
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 57
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 57
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 57
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 57
12 Specications ............................................................................................................................................ 58
Input power .......................................................................................................................................................... 58
Operating environment ....................................................................................................................................... 59
13 Electrostatic discharge ............................................................................................................................... 60
14 Accessibility .............................................................................................................................................. 61
HP and accessibility ............................................................................................................................................. 61
Finding the technology tools you need ............................................................................................ 61
The HP commitment ......................................................................................................................... 61
International Association of Accessibility Professionals (IAAP) ....................................................... 61
Finding the best assistive technology .............................................................................................. 62
x
Assessing your needs ..................................................................................................... 62
Accessibility for HP products .......................................................................................... 62
Standards and legislation .................................................................................................................................... 63
Standards .......................................................................................................................................... 63
Mandate 376 – EN 301 549 ............................................................................................ 63
Web Content Accessibility Guidelines (WCAG) ................................................................ 63
Legislation and regulations .............................................................................................................. 63
Useful accessibility resources and links .............................................................................................................. 64
Organizations .................................................................................................................................... 64
Educational institutions .................................................................................................................... 64
Other disability resources ................................................................................................................. 64
HP links .............................................................................................................................................. 65
Contacting support .............................................................................................................................................. 65
Index ............................................................................................................................................................. 66
xi
xii
1 Getting started
After you set up and register the computer, HP recommends the following steps to get the most out of your
smart investment:
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 20.
● Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 44.
● Get to know your computer—Learn about your computer features. See Components on page 3 and
Navigating the screen on page 26 for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
● Back up your hard drive—Create recovery discs or a recovery USB ash drive to back up your hard drive.
See Backup and recovery information on page 49.
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Table
1-1 Additional information
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
System information
To access System information:
● Click the Start button, select HP, and then select HP
System Information.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
● OS system name and version
● System model and type
● Processor type
● BIOS version and date
● Hardware resources
● System components
● Software environment
Safety & Comfort Guide
To access this guide:
● Proper workstation setup
Finding information 1
Table 1-1 Additional information (continued)
Resource Contents
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety, and Environmental Notices
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
Limited Warranty*
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
● Important regulatory notices, including information about proper
battery disposal, if needed.
● Specic warranty information about this computer
2 Chapter 1 Getting started
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
NOTE: Some actions in this user guide may require Admin logon. If you are unable to access the information
below and throughout this user guide by following the instructions, then you must rst log in to the system
using the Admin account.
Locating hardware
To nd out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, select the Start
button, select HP folder, and then select HP System Information.
Locating software
To nd out what software is installed on your computer:
Right
1. Log into the system using the Admin account.
2. Right-click the Start button, and then select Apps and Features.
Table
2-1 Right-side components and their descriptions
Component Description
(1) SIM card slot Supports a wireless subscriber identity module (SIM) card. The
SIM card slot is located on the side of the computer.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Locating hardware 3
Table 2-1 Right-side components and their descriptions (continued)
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) USB Type-C SuperSpeed port and DisplayPort
connector
(8) Power connector Connects an AC adapter.
(9) Battery light When AC power is connected:
When the computer is on, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides highspeed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connects a DisplayPort device that has a USB Type-C connector,
providing display output.
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
4 Chapter 2 Components
Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Smart card reader Supports optional smart cards.
Left 5
Displays
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-3 Touch screen display components and their descriptions
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Infrared LEDs (2) and webcam LED (select
products only)
(3) Internal microphones (2) Record sound.
(4) Camera(s) (select products only) Allows you to video chat, record video, and record still images. To use
(5) Camera privacy shutter (select products only) When closed, the camera privacy shutter conceals the camera.
On: One or more cameras are in use.
your camera, see Using the camera (select products only)
on page 31. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 44.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
● To reveal the camera, slide the shutter to the right.
● To conceal the camera, slide the shutter to the left.
6 Chapter 2 Components
Table 2-3 Touch screen display components and their descriptions (continued)
Component Description
(6) WLAN antennas* Send and receive wireless signals to communicate with wireless local
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
area networks (WLANs).
Table 2-4 Non-touch screen display components and their descriptions
Component Description
(1) WWAN antennas*(select products only) Send and receive wireless signals to communicate with wireless
wide area networks (WWANs).
(2) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient
light.
(3) Infrared LEDs (2) and camera light (select products only) On: One or more cameras are in use.
(4) Internal microphones (2) Record sound.
(5) Camera(s) (select products only) Allows you to video chat, record video, and record still images.
To use your camera, see Using the camera (select products only)
on page 31. Some cameras also allow a facial recognition
Displays 7
Table 2-4 Non-touch screen display components and their descriptions (continued)
Component Description
logon to Windows, instead of a password logon. For more
information, see Windows Hello (select products only)
on page 44
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(6) Camera privacy shutter (select products only) When closed, the camera privacy shutter conceals the camera.
● To reveal the camera, slide the shutter to the right.
● To conceal the camera, slide the shutter to the left.
(7) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
● Type HP Documentation in the taskbar search box, and then select HP Documentation.
8 Chapter 2 Components
Keyboard area
Touchpad
Table 2-5 Touchpad components and their descriptions
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Touchpad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(4) Right touchpad button Functions like the right button on an external mouse.
(5) Near Field Communications (NFC) tapping area
and antenna*(select products only)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
Keyboard area 9
Lights
Table 2-6 Lights and their descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
● O: The computer is o.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(4) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
10 Chapter 2 Components
Table 2-6 Lights and their descriptions (continued)
Component Description
(7) Sharing or presenting light On: Sharing is on.
(8) Call answer light On: Call answer is on.
(9) Call end light On: Call end is on.
(10) Fn lock light On: The fn key is locked. For more information, see Hot keys
(select products only) on page 15.
Buttons, vents, speakers, and ngerprint reader
Table 2-7 Buttons, vents, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
Keyboard area 11
Table 2-7 Buttons, vents, speakers, and ngerprint reader and their descriptions (continued)
Component Description
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
(2) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the
internal fan to cycle on and o during routine operation.
(3) Speakers Produce sound.
(4) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
▲ Touch your nger to the ngerprint reader. See Windows
Hello (select products only) on page 44 for details.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
IMPORTANT: To verify that your computer has a
ngerprint reader, type Sign-in options in the taskbar
search box and follow the on-screen instructions. If
Fingerprint reader is listed as an option, then your
computer includes a ngerprint reader.
12 Chapter 2 Components
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