Hewlett Packard 3GH81EA User Manual
User Guide
© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2017
Document Part Number: 941118-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support. Select Find your product, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons, speakers, and ngerprint reader ........................................................................................ 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 15
Bottom ................................................................................................................................................................. 16
Labels ................................................................................................................................................................... 17
Inserting a SIM card (select products only) ......................................................................................................... 18
3 Network connections ................................................................................................................................... 19
Connecting to a wireless network ....................................................................................................................... 19
Using the wireless controls ............................................................................................................... 19
Wireless button ............................................................................................................... 19
Operating system controls ............................................................................................. 19
Connecting to a WLAN ....................................................................................................................... 20
Using HP Mobile Broadband (select products only) .......................................................................... 20
Using HP Mobile Connect Pro (select products only) ........................................................................ 21
Using GPS (select products only) ...................................................................................................... 21
Using Bluetooth wireless devices (select products only) ................................................................. 21
Connecting Bluetooth devices ........................................................................................ 21
Using NFC to share information (select products only) .................................................................... 21
Sharing ............................................................................................................................ 22
Connecting to a wired network ............................................................................................................................ 23
Connecting to a local area network (LAN) (select products only) .................................................... 23
Using HP LAN-WLAN Protection (select products only) .................................................................... 24
Turning on and customizing HP LAN-WLAN Protection ................................................. 24
vii
Using HP MAC Address Manager to identify your computer on a network (select products only) ..................... 24
Turning on and customizing the system MAC address ..................................................................... 24
4 Navigating the screen .................................................................................................................................. 26
Using TouchPad and touch screen gestures ........................................................................................................ 26
Tap ..................................................................................................................................................... 26
Two-nger pinch zoom ..................................................................................................................... 27
Two-nger slide (TouchPad only) ..................................................................................................... 27
Two-nger tap (TouchPad only) ........................................................................................................ 27
Four-nger tap (TouchPad only) ....................................................................................................... 27
Three-nger swipe (TouchPad only) ................................................................................................. 28
One-nger slide (touch screen only) ................................................................................................. 29
Using an optional keyboard or mouse ................................................................................................................. 29
Using an on-screen keyboard (select products only) .......................................................................................... 29
5 Entertainment features ............................................................................................................................... 30
Using a camera (select products only) ................................................................................................................ 30
Using audio .......................................................................................................................................................... 30
Connecting speakers ......................................................................................................................... 30
Connecting headphones .................................................................................................................... 30
Connecting headsets ......................................................................................................................... 31
Using sound settings ......................................................................................................................... 31
Using video .......................................................................................................................................................... 31
Connecting video devices using a USB Type-C cable (select products only) .................................... 31
Connecting video devices by using a VGA cable (select products only) ........................................... 32
Connecting video devices using an HDMI cable (select products only) ............................................ 33
Setting up HDMI audio .................................................................................................... 34
Discovering and connecting wired displays using MultiStream Transport ...................................... 34
Connect displays to computers with Nvidia graphics (with an optional hub) ................ 35
Connect displays to computers with Intel graphics (with an optional hub) ................... 35
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 35
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 36
6 Managing power .......................................................................................................................................... 37
Using Sleep and Hibernation ............................................................................................................................... 37
Initiating and exiting Sleep ............................................................................................................... 37
Initiating and exiting Hibernation (select products only) ................................................................. 38
Shutting down (turning o) the computer .......................................................................................................... 38
Using the Power icon and Power Options ............................................................................................................ 39
Running on battery power ................................................................................................................................... 39
viii
Using HP Fast Charge (select products only) .................................................................................... 39
Displaying battery charge ................................................................................................................. 40
Finding battery information in HP Support Assistant (select products only) .................................. 40
Conserving battery power ................................................................................................................. 40
Identifying low battery levels ........................................................................................................... 40
Resolving a low battery level ............................................................................................................ 41
Resolving a low battery level when external power is available ................................... 41
Resolving a low battery level when no power source is available ................................. 41
Resolving a low battery level when the computer cannot exit Hibernation .................. 41
Factory-sealed battery ...................................................................................................................... 41
Running on external power ................................................................................................................................. 41
7 Security ...................................................................................................................................................... 43
Protecting the computer ..................................................................................................................................... 43
Using passwords .................................................................................................................................................. 43
Setting passwords in Windows ......................................................................................................... 44
Setting passwords in Computer Setup ............................................................................................. 45
Managing a BIOS administrator password ........................................................................................ 45
Entering a BIOS administrator password ....................................................................... 47
Using DriveLock Security Options ..................................................................................................... 47
Selecting Automatic DriveLock (select products only) ................................................... 47
Enabling Automatic DriveLock ..................................................................... 47
Disabling Automatic DriveLock .................................................................... 48
Entering an Automatic DriveLock password ................................................ 48
Selecting manual DriveLock ........................................................................................... 48
Setting a DriveLock master password ......................................................... 49
Enabling DriveLock and setting a DriveLock user password ......................................... 49
Disabling DriveLock ........................................................................................................ 50
Entering a DriveLock password ...................................................................................... 50
Changing a DriveLock password ..................................................................................... 50
Using Windows Hello (select products only) ....................................................................................................... 51
Using antivirus software ...................................................................................................................................... 51
Using rewall software ........................................................................................................................................ 51
Installing software updates ................................................................................................................................. 52
Using HP Client Security (select products only) .................................................................................................. 52
Using HP Touchpoint Manager (select products only) ........................................................................................ 52
Using an optional security cable (select products only) ..................................................................................... 52
Using a ngerprint reader (select products only) ............................................................................................... 53
Locating the ngerprint reader ......................................................................................................... 53
ix
8 Maintenance ............................................................................................................................................... 54
Improving performance ....................................................................................................................................... 54
Using Disk Defragmenter .................................................................................................................. 54
Using Disk Cleanup ............................................................................................................................ 54
Using HP 3D DriveGuard (select products only) ................................................................................ 54
Identifying HP 3D DriveGuard status .............................................................................. 55
Updating programs and drivers .......................................................................................................................... 55
Cleaning your computer ...................................................................................................................................... 55
Cleaning procedures .......................................................................................................................... 55
Cleaning the display ........................................................................................................ 56
Cleaning the sides or cover ............................................................................................. 56
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 56
Traveling with or shipping your computer .......................................................................................................... 56
9 Backing up, restoring, and recovering ........................................................................................................... 58
Creating recovery media and backups ................................................................................................................ 58
Creating HP Recovery media (select products only) ......................................................................... 58
Using Windows tools ........................................................................................................................................... 59
Restore and recovery ........................................................................................................................................... 60
Recovering using HP Recovery Manager ........................................................................................... 60
What you need to know before you get started ............................................................. 60
Using the HP Recovery partition (select products only) ................................................. 61
Using HP Recovery media to recover .............................................................................. 61
Changing the computer boot order ................................................................................ 62
Removing the HP Recovery partition (select products only) ......................................... 62
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 63
Using Computer Setup ......................................................................................................................................... 63
Starting Computer Setup .................................................................................................................. 63
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 63
Navigating and selecting in Computer Setup ................................................................................... 63
Restoring factory settings in Computer Setup ................................................................................. 64
Updating the BIOS ............................................................................................................................. 64
Determining the BIOS version ......................................................................................... 64
Downloading a BIOS update ........................................................................................... 65
Changing the boot order using the f9 prompt .................................................................................. 66
TPM BIOS settings (select products only) ........................................................................................................... 66
Using HP Sure Start (select products only) ......................................................................................................... 66
x
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 68
12 Specications ............................................................................................................................................ 69
Input power .......................................................................................................................................................... 69
Operating environment ....................................................................................................................................... 69
13 Electrostatic Discharge .............................................................................................................................. 70
14 Accessibility .............................................................................................................................................. 71
Supported assistive technologies ....................................................................................................................... 71
Contacting support .............................................................................................................................................. 71
Index ............................................................................................................................................................. 72
xi
xii
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 19.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 51.
●
Get to know your computer—Learn about your computer features. See Components on page 4 and
Navigating the screen on page 26 for additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
●
Back up your hard drive by creating recovery discs or a recovery ash drive. See Backing up, restoring,
and recovering on page 58.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
HP support
For HP support, go to http://www.hp.com/support.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
●
Overview of computer setup and features
●
Online chat with an HP technician
●
Support telephone numbers
●
Replacement parts videos (select products only)
●
Maintenance and service guides
●
HP service center locations
●
Proper workstation setup
●
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●
Electrical and mechanical safety information
●
Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
2 Chapter 1 Welcome
●
Specic warranty information about this computer
Resource Contents
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
Finding information 3
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
4 Chapter 2 Components
Right
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) USB Type-C power connector port, SuperSpeed
port, and DisplayPort
(2) USB 3.x SuperSpeed port (1 or 2 depending on
model)
(3) HDMI port Connects an optional video or audio device, such as a high-
(4) External monitor port Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/status lights Connects a network cable.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(6) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
Right 5
Component Description
●
O: The battery is not charging.
(7) Power connector Connects an AC adapter.
6 Chapter 2 Components
Left
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3)
– or –
(4) Audio-out (headphone)/Audio-in (microphone)
USB 3.x SuperSpeed powered port
– or –
USB 2.0 powered port
combo jack
Connects a USB device, such as a cell phone, camera, activity
tracker, optical drive, or smartwatch, and provides high-speed
data transfer.
– or –
Connects a USB device, such as a cell phone, camera, activity
tracker, optical drive, or smartwatch, and provides data transfer.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
Left 7
Component Description
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(6) Drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: For more information about HP 3D DriveGuard, see
Using HP 3D DriveGuard (select products only) on page 54.
8 Chapter 2 Components
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Camera(s) (select products only) Allow you to video chat, record video, and record still images. To use
your camera, see Using a camera (select products only) on page 30.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon. For more information, see Using
Windows Hello (select products only) on page 51.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Internal microphones (1 or 2 depending on model) Record sound.
(5) Camera light (select products only) On: One or more cameras are in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 9
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Components
Lights
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Fn lock light On: The fn key is locked.
(4) Mute light
(5) Microphone mute light
(6) Num lk light On: Num lock is on.
(7) Wireless light On: An integrated wireless device, such as a wireless local area
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
Amber: Microphone is o.
●
O: Microphone is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
Keyboard area 11
Buttons, speakers, and ngerprint reader
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power button
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Right-click the Power meter icon and then select
Power Options.
logon.
12 Chapter 2 Components
Special keys
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
the fn key.
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 15.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
– or –
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(8) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
Keyboard area 13
Component Description
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
14 Chapter 2 Components
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