Hewlett Packard 1PV65A User Manual
User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/ljM528mfp
LaserJet Enterprise MFP M528
LaserJet Enterprise Flow MFP M528
HP LaserJet Enterprise MFP M528
User Guide
Copyright and License
Trademark Credits
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 4/2019
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®
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Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 3
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Interface ports ...................................................................................................................................................... 6
Control-panel view ............................................................................................................................................... 7
How to use the touchscreen control panel ................................................................................. 8
Printer specications ............................................................................................................................................................. 10
Technical specications .................................................................................................................................... 10
Supported operating systems ......................................................................................................................... 12
Mobile printing solutions .................................................................................................................................. 14
Printer dimensions ............................................................................................................................................ 14
Power consumption, electrical specications, and acoustic emissions .................................................... 15
Operating-environment range ........................................................................................................................ 15
Printer hardware setup and software installation ............................................................................................................ 16
2 Paper trays .............................................................................................................................................................................................. 17
Introduction ............................................................................................................................................................................. 17
Load paper to Tray 1 ............................................................................................................................................................. 18
Load paper to Tray 1 (multipurpose tray) ..................................................................................................... 18
Tray 1 paper orientation ................................................................................................................................... 19
Use alternative letterhead mode .................................................................................................................... 20
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 20
Load paper to Tray 2 and the 550-sheet trays ................................................................................................................. 21
Load paper to Tray 2 and the 550-sheet trays ............................................................................................ 21
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 23
Use alternative letterhead mode .................................................................................................................... 20
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 20
Load and print envelopes ..................................................................................................................................................... 25
Print envelopes .................................................................................................................................................. 25
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Envelope orientation ......................................................................................................................................... 25
Load and print labels ............................................................................................................................................................. 26
Manually feed labels ......................................................................................................................................... 26
Label orientation ............................................................................................................................................... 26
Use the convenience stapler (f, c, and z models) .............................................................................................................. 27
Use the stapler ................................................................................................................................................... 27
3 Supplies, accessories, and parts .......................................................................................................................................................... 29
Order supplies, accessories, and parts ............................................................................................................................... 30
Ordering .............................................................................................................................................................. 30
Supplies and accessories ................................................................................................................................. 30
Maintenance/long-life consumables .............................................................................................................. 31
Customer self-repair parts ............................................................................................................................... 31
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 33
Introduction ........................................................................................................................................................ 33
Enable or disable the Cartridge Policy feature ............................................................................................. 34
Use the printer control panel to enable the Cartridge Policy feature ................................... 34
Use the printer control panel to disable the Cartridge Policy feature .................................. 34
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 34
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 35
Troubleshoot Cartridge Policy control panel error messages ............................................... 35
Enable or disable the Cartridge Protection feature ...................................................................................... 36
Use the printer control panel to enable the Cartridge Protection feature ........................... 36
Use the printer control panel to disable the Cartridge Protection feature .......................... 36
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 37
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 37
Troubleshoot Cartridge Protection control panel error messages ....................................... 38
Replace the toner cartridge .................................................................................................................................................. 39
Cartridge information ....................................................................................................................................... 39
Remove and replace the cartridge .................................................................................................................. 40
Replace the staple cartridge (f, c, and z models) .............................................................................................................. 44
Introduction ........................................................................................................................................................ 44
Remove and replace the staple cartridge ...................................................................................................... 44
4 Print .......................................................................................................................................................................................................... 47
Print tasks (Windows) ............................................................................................................................................................ 48
How to print (Windows) .................................................................................................................................... 48
Automatically print on both sides (Windows) ............................................................................................... 48
Manually print on both sides (Windows) ........................................................................................................ 49
Print multiple pages per sheet (Windows) .................................................................................................... 49
Select the paper type (Windows) .................................................................................................................... 50
iv ENWW
Additional print tasks ........................................................................................................................................ 51
Print tasks (macOS) ............................................................................................................................................................... 52
How to print (macOS) ........................................................................................................................................ 52
Automatically print on both sides (macOS) ................................................................................................... 52
Manually print on both sides (macOS) ........................................................................................................... 52
Print multiple pages per sheet (macOS) ........................................................................................................ 53
Select the paper type (macOS) ........................................................................................................................ 53
Additional print tasks ........................................................................................................................................ 51
Store print jobs on the printer to print later or print privately ........................................................................................ 55
Introduction ........................................................................................................................................................ 55
Create a stored job (Windows) ......................................................................................................................... 55
Create a stored job (macOS) ............................................................................................................................ 56
Print a stored job ............................................................................................................................................... 57
Delete a stored job ............................................................................................................................................ 58
Delete a job that is stored on the printer .................................................................................. 58
Change the job storage limit ....................................................................................................... 58
Information sent to printer for Job Accounting purposes ........................................................................... 58
Mobile printing ........................................................................................................................................................................ 59
Introduction ........................................................................................................................................................ 59
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ............................................................................................ 60
Enable wireless printing ............................................................................................................... 60
Change the Wi-Fi Direct name .................................................................................................... 60
HP ePrint via email ............................................................................................................................................ 61
AirPrint ................................................................................................................................................................. 61
Android embedded printing ............................................................................................................................. 62
Print from a USB ash drive ................................................................................................................................................. 63
Enable the USB port for printing ..................................................................................................................... 64
Method one: Enable the USB port from the printer control panel ........................................ 64
Method two: Enable the USB port from the HP Embedded Web Server (network-
connected printers only) .............................................................................................................. 64
Print USB documents ........................................................................................................................................ 64
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 66
Enable the high-speed USB port for printing ................................................................................................ 67
Method one: Enable the high-speed USB 2.0 port from the printer control panel
menus ............................................................................................................................................. 67
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web
Server (network-connected printers only) ................................................................................ 67
5 Copy .......................................................................................................................................................................................................... 69
Make a copy ............................................................................................................................................................................. 69
Copy on both sides (duplex) ................................................................................................................................................. 71
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Additional copy tasks ............................................................................................................................................................. 72
6 Scan .......................................................................................................................................................................................................... 73
Set up Scan to Email .............................................................................................................................................................. 74
Introduction ........................................................................................................................................................ 74
Before you begin ................................................................................................................................................ 74
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 74
Step two: Congure the Network Identication settings ............................................................................ 75
Step three: Congure the Send to Email feature .......................................................................................... 77
Method one: Basic conguration using the Email Setup Wizard ........................................... 77
Method two: Advanced conguration using the Email Setup ................................................ 80
Step four: Congure the Quick Sets (optional) .............................................................................................. 84
Step ve: Set up Send to Email to use Oice 365 Outlook (optional) ....................................................... 86
Introduction ................................................................................................................................... 86
Congure the outgoing email server (SMTP) to send an email from an Oice 365
Outlook account ............................................................................................................................ 86
Set up Scan to Network Folder ............................................................................................................................................ 88
Introduction ........................................................................................................................................................ 88
Before you begin ................................................................................................................................................ 88
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 74
Step two: Set up Scan to Network Folder ...................................................................................................... 90
Method one: Use the Scan to Network Folder Wizard ............................................................ 90
Method two: Use Scan to Network Folder Setup ..................................................................... 92
Step one: Begin the conguration ......................................................................... 92
Step two: Congure the Scan to Network Folder settings ................................. 93
Step three: Complete the conguration ............................................................. 102
Set up Scan to SharePoint® (Flow models only) ............................................................................................................. 103
Introduction ...................................................................................................................................................... 103
Before you begin ............................................................................................................................................. 103
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 74
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set ............................. 104
Scan a le directly to a Microsoft® SharePoint site .................................................................................... 106
Quick set scan settings and options for Scan to SharePoint® ................................................................. 107
Set up Scan to USB Drive .................................................................................................................................................... 109
Introduction ...................................................................................................................................................... 109
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 74
Step two: Enable Scan to USB Drive ............................................................................................................. 110
Step three: Congure the Quick Sets (optional) ......................................................................................... 110
Default scan settings for Scan to USB Drive setup .................................................................................... 111
Default le settings for Save to USB Setup ................................................................................................. 111
Scan to email ........................................................................................................................................................................ 113
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Introduction ...................................................................................................................................................... 113
Scan to email ................................................................................................................................................... 113
Scan to job storage .............................................................................................................................................................. 116
Introduction ...................................................................................................................................................... 116
Scan to job storage on the printer ................................................................................................................ 116
Print from job storage on the printer ........................................................................................................... 118
Scan to network folder ....................................................................................................................................................... 119
Introduction ...................................................................................................................................................... 119
Scan to network folder ................................................................................................................................... 119
Scan to SharePoint .............................................................................................................................................................. 121
Introduction ...................................................................................................................................................... 121
Scan to SharePoint .......................................................................................................................................... 121
Scan to USB drive ................................................................................................................................................................. 123
Introduction ...................................................................................................................................................... 123
Scan to USB drive ............................................................................................................................................ 123
Use HP JetAdvantage business solutions ........................................................................................................................ 124
Additional scan tasks .......................................................................................................................................................... 125
7 Fax .......................................................................................................................................................................................................... 127
Set up fax .............................................................................................................................................................................. 128
Introduction ...................................................................................................................................................... 128
Set up fax by using the printer control panel ............................................................................................. 128
Change fax congurations ................................................................................................................................................. 129
Fax dialing settings ......................................................................................................................................... 129
General fax send settings .............................................................................................................................. 130
Fax receive settings ........................................................................................................................................ 130
Send a fax ............................................................................................................................................................................. 131
Additional fax tasks ............................................................................................................................................................. 133
8 Manage the printer .............................................................................................................................................................................. 135
Advanced conguration with the HP Embedded Web Server (EWS) ........................................................................... 136
Introduction ...................................................................................................................................................... 136
How to access the HP Embedded Web Server (EWS) ................................................................................ 136
HP Embedded Web Server features ............................................................................................................. 138
Information tab ........................................................................................................................... 138
General tab .................................................................................................................................. 138
Copy/Print tab ............................................................................................................................. 139
Scan/Digital Send tab ................................................................................................................ 140
Fax tab .......................................................................................................................................... 141
Supplies tab ................................................................................................................................. 142
Troubleshooting tab ................................................................................................................... 142
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Security tab ................................................................................................................................. 142
HP Web Services tab .................................................................................................................. 143
Networking tab ........................................................................................................................... 143
Other Links list ............................................................................................................................ 145
Congure IP network settings ........................................................................................................................................... 146
Printer sharing disclaimer .............................................................................................................................. 146
View or change network settings ................................................................................................................. 146
Rename the printer on a network ................................................................................................................ 146
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 147
Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 147
Link speed and duplex settings .................................................................................................................... 148
Printer security features ..................................................................................................................................................... 149
Introduction ...................................................................................................................................................... 149
Security statements ....................................................................................................................................... 149
Assign an administrator password ............................................................................................................... 150
Use the HP Embedded Web Server (EWS) to set the password ......................................... 150
Provide user access credentials at the printer control panel .............................................. 150
IP Security ......................................................................................................................................................... 151
Encryption support: HP High Performance Secure Hard Disks ................................................................ 151
Lock the formatter .......................................................................................................................................... 151
Energy-conservation settings ........................................................................................................................................... 152
Print with EconoMode .................................................................................................................................... 153
Congure EconoMode from the print driver ........................................................................... 153
Congure EconoMode from the printer control panel .......................................................... 153
Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 153
Set the sleep schedule ................................................................................................................................... 154
HP Web Jetadmin ................................................................................................................................................................. 154
Software and rmware updates ........................................................................................................................................ 154
9 Solve problems ..................................................................................................................................................................................... 155
Customer support ................................................................................................................................................................ 156
Control panel help system ................................................................................................................................................. 156
Reset factory settings ......................................................................................................................................................... 157
Introduction ...................................................................................................................................................... 157
Method one: Reset factory settings from the printer control panel ....................................................... 157
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 157
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 158
Change the “Very Low” settings ................................................................................................................... 159
Change the “Very Low” settings at the control panel ........................................................... 159
For printers with fax capability ................................................................................................. 159
viii ENWW
Order supplies .................................................................................................................................................. 159
Printer does not pick up paper or misfeeds .................................................................................................................... 160
Introduction ...................................................................................................................................................... 160
The printer does not pick up paper .............................................................................................................. 160
The printer picks up multiple sheets of paper ............................................................................................ 162
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 165
Clear paper jams .................................................................................................................................................................. 167
Introduction ...................................................................................................................................................... 167
Paper jam locations ........................................................................................................................................ 167
Auto-navigation for clearing paper jams ..................................................................................................... 168
Experiencing frequent or recurring paper jams? ....................................................................................... 168
Clear paper jams in the document feeder—31.13.yz .............................................................................. 168
Clear paper jams in tray 1—13.A1 ............................................................................................................... 172
Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5 .................................... 175
Clear paper jams in the output bin—13.E1 ................................................................................................ 178
Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX .......................................................................... 179
Clear paper jams in the toner-cartridge area .............................................................................................. 184
Clear paper jams in the fuser—13.B9, 13.B2, 13.FF ................................................................................ 186
Resolve print-quality problems ......................................................................................................................................... 188
Introduction ...................................................................................................................................................... 188
Troubleshoot print quality ............................................................................................................................. 189
Update the printer rmware ..................................................................................................... 189
Print from a dierent software program ................................................................................ 189
Check the paper-type setting for the print job ...................................................................... 190
Check the paper type setting on the printer ..................................................... 190
Check the paper type setting (Windows) ........................................................... 190
Check the paper type setting (macOS) ............................................................... 190
Check toner-cartridge status .................................................................................................... 191
Step one: Print the supplies status page ........................................................... 191
Step two: Check supplies status .......................................................................... 191
Print a cleaning page .................................................................................................................. 191
Visually inspect the toner cartridge or cartridges ................................................................. 192
Check paper and the printing environment ............................................................................ 193
Step one: Use paper that meets HP specications .......................................... 193
Step two: Check the environment ....................................................................... 193
Step three: Set the individual tray alignment .................................................... 193
Try a dierent print driver ......................................................................................................... 194
Check the EconoMode settings ................................................................................................ 194
Adjust print density .................................................................................................................... 195
Troubleshoot image defects ..................................................................................................... 195
Improve copy image quality ............................................................................................................................................... 203
ENWW ix
Check the scanner glass for dirt and smudges .......................................................................................... 203
Calibrate the scanner ...................................................................................................................................... 204
Check the paper settings ............................................................................................................................... 206
Check the paper selection options ........................................................................................... 206
Check the image-adjustment settings ........................................................................................................ 206
Optimize copy quality for text or pictures ................................................................................................... 206
Edge-to-edge copying .................................................................................................................................... 207
Improve scan image quality ............................................................................................................................................... 208
Check the scanner glass for dirt and smudges .......................................................................................... 203
Check the resolution settings ....................................................................................................................... 209
Check the color settings ................................................................................................................................. 210
Check the image-adjustment settings ........................................................................................................ 210
Optimize scan quality for text or pictures ................................................................................................... 211
Check the output-quality settings ................................................................................................................ 211
Improve fax image quality .................................................................................................................................................. 213
Check the scanner glass for dirt and smudges .......................................................................................... 203
Check the send-fax resolution settings ....................................................................................................... 214
Check the image-adjustment settings ........................................................................................................ 215
Optimize fax quality for text or pictures ...................................................................................................... 215
Check the error-correction settings ............................................................................................................. 215
Check the t-to-page setting ........................................................................................................................ 216
Send to a dierent fax machine .................................................................................................................... 216
Check the sender's fax machine ................................................................................................................... 216
Solve wired network problems .......................................................................................................................................... 217
Introduction ...................................................................................................................................................... 217
Poor physical connection ............................................................................................................................... 217
The computer is unable to communicate with the printer ....................................................................... 217
The printer is using incorrect link and duplex settings for the network ................................................. 218
New software programs might be causing compatibility problems ....................................................... 218
The computer or workstation might be set up incorrectly ....................................................................... 218
The printer is disabled, or other network settings are incorrect ............................................................. 218
Solve wireless network problems ..................................................................................................................................... 219
Introduction ...................................................................................................................................................... 219
Wireless connectivity checklist ...................................................................................................................... 219
The printer does not print after the wireless conguration completes ................................................. 220
The printer does not print, and the computer has a third-party rewall installed ............................... 220
The wireless connection does not work after moving the wireless router or printer .......................... 220
Cannot connect more computers to the wireless printer ......................................................................... 221
The wireless printer loses communication when connected to a VPN ................................................... 221
The network does not appear in the wireless networks list .................................................................... 221
The wireless network is not functioning ..................................................................................................... 221
x ENWW
Reduce interference on a wireless network ................................................................................................ 222
Solve fax problems .............................................................................................................................................................. 223
Checklist for solving fax problems ............................................................................................................... 224
What type of phone line are you using? ................................................................................. 224
Are you using a surge-protection device? .............................................................................. 224
Are you using a phone company voice-messaging service or an answering machine? . 224
Does your phone line have a call-waiting feature? ............................................................... 225
Check fax accessory status ....................................................................................................... 225
General fax problems ..................................................................................................................................... 226
The fax failed to send ................................................................................................................ 226
An Out of Memory status message displays on the printer control panel ........................ 226
Print quality of a photo is poor or prints as a gray box ........................................................ 226
You touched the Stop button to cancel a fax, but the fax was still sent ............................ 226
No fax address book button displays ...................................................................................... 226
Not able to locate the Fax settings in HP Web Jetadmin ...................................................... 226
The header is appended to the top of the page when the overlay option is enabled ..... 227
A mix of names and numbers is in the recipients box .......................................................... 227
A one-page fax prints as two pages ........................................................................................ 227
A document stops in the document feeder in the middle of faxing ................................... 227
The volume for sounds coming from the fax accessory is too high or too low ............... 227
USB ash drive is not responding ..................................................................................................................................... 228
Method one: Enable the USB port from the printer control panel ............................................................. 64
Method two: Enable the USB port from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 64
Index ........................................................................................................................................................................................................... 229
ENWW xi
xii ENWW
1 Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
●
Warning icons
●
Potential shock hazard
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM528mfp.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
● Caution: Electric shock
ENWW 1
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
● Caution: Sharp edge in close proximity
● Warning
2 Chapter 1 Printer overview ENWW
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
● Read and understand all instructions in the user guide.
Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
ENWW Potential shock hazard 3
Printer views
15
1 2
3
4
5
7
6
8
16
14
13
12
11
9
10
Locate key features on the printer and the control panel.
●
Printer front view
●
Printer back view
●
Interface ports
●
Control-panel view
Printer front view
Locate features on the front of the printer.
1 Document-feeder cover (access for clearing jams)
2 Document-feeder input tray
3 Document-feeder output bin
NOTE: When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin.
4 Control panel with color touchscreen display (tilts up for easier viewing)
5 Physical keyboard (c and z models only). Pull the keyboard straight out to use it.
6 Convenience stapler (c, f, and z models only)
7 On/o button
8 Formatter cover
4 Chapter 1 Printer overview ENWW
9 Optional 1 x 550-sheet paper feeder (Tray 3)
1
2
6
5
4
3
10 Tray 2
11 Model name
12 Tray 1
13 Top cover (access to the toner cartridge)
14 Standard output bin
15 Easy-access USB port (on the left side of the control panel support)
16 Hardware integration pocket (for connecting accessory and third-party devices)
Printer back view
Locate features on the back of the printer.
NOTE: Each printer model accepts up to three optional 1 x 550-sheet feeders (Trays 3, 4, and 5).
NOTE: The release button for the top cover is on the left side of the printer.
Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
1 Rear door (access for clearing jams)
2 Top-cover-release button
3 Serial number and product number label
4 Dust cover for Tray 2 (ips up when legal-size paper is loaded)
5 Power connection
6 Formatter (contains the interface ports)
ENWW Printer views 5
Interface ports
1
2
3
4
5
Locate the interface ports on the printer formatter.
1 Slot for a cable-type security lock
2 Fax port (f, c, and z models only. The port is covered for the dn models.)
3 Local area network (LAN) Ethernet (RJ-45) network port
4 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
5 Hi-Speed USB 2.0 printing port
6 Chapter 1 Printer overview ENWW
Control-panel view
3 4
2
1
5 6 7
8
9
10
12
13
11
The control panel provides access to the printer features and indicates the current status of the printer.
●
How to use the touchscreen control panel
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
1
Home button Select the Home button to return to the printer Home screen at any time.
2 Applications area Select any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
3 Reset button Select the Reset button to clear changes, release the printer from a paused state, display hidden errors,
and restore the default settings (including the language and keyboard layout).
4 Sign In or Sign Out button Select the Sign In button to open the Sign In screen.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
5
Information button Select the Information button to access a screen that provides access to several types of printer
information. Select the buttons at the bottom of the screen for the following information:
● Display Language: Change the language setting from this screen.
● Sleep Mode: Place the printer into sleep mode from this screen.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
● Wireless: Use this screen to view and change wireless connection settings (some models require
an optional wireless accessory).
● Ethernet: Use this screen to view and change Ethernet connection settings.
● HP Web Services: Find information to connect and print to the printer using HP Web Services
(ePrint).
● Fax Number: View the printer fax number (for f and z models and for the dn model only when the
optional fax accessory is installed).
ENWW Printer views 7
6
Help button Select the Help button to open the embedded help system.
The system provides a list of help topics or information about a topic when using the Home screen, an
app, an option, or a feature.
7 Current time Displays the current time.
8 Copy button Select the Copy button to start a copy job.
9 Copies count The copy count indicates the number of copies that the printer is set to make.
10 Home-screen page
indicator
11 Keyboard
(c and z models only)
12 Easy-access USB port Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
13 Hardware integration
pocket
The Home screen has multiple pages. This icon indicates the number of pages and which page is
currently active. Swipe the screen sideways to scroll between pages.
This printer includes a physical keyboard. The keys are mapped to a language in the same way the
virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the virtual
keyboard changes, the keys on the physical keyboard are remapped to match the new settings.
NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys
for dierent languages.
NOTE: An administrator must enable this port before use.
For connecting accessory and third-party devices.
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
8 Chapter 1 Printer overview ENWW
Action Description Example
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Swipe until the Settings app displays.
Scroll through the Settings app.
ENWW Printer views 9
Printer specications
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM528mfp.
Technical specications
Model name M528dn M528f M528c Flow M528z
Product number 1PV64A 1PV65A 1PV66A 1PV67A
Paper handling Tray 1 (100-sheet capacity) Included Included Included Included
Tray 2 (550-sheet capacity) Included Included Included Included
Tray 3 (550-sheet capacity)
NOTE: The printer is limited
to a total of ve input trays,
including combination of MP
tray, main cassette, and
stackable, 2,300 pages max.
input.
Convenience stapler Not available Included Included Included
Automatic duplex printing Included Included Included Included
Connectivity 10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Hi-Speed USB 2.0 Included Included Included Included
Print server for wireless
network connectivity
Walk-up USB port Included Included Included Included
Hardware Integration Pocket
for connecting accessory and
third-party devices
HP Internal USB Ports Optional Optional Optional Optional
HP Jetdirect 3100w BLE/NFC/
Wireless Accessory
Optional Optional Optional Optional
Included Included Included Included
Optional Optional Included Optional
Included Included Included Included
Optional Optional Optional Included
HP Jetdirect 2900nw Print
Server accessory for wireless
connectivity
Optional Optional Optional Optional
10 Chapter 1 Printer overview ENWW
Model name M528dn M528f M528c Flow M528z
Product number 1PV64A 1PV65A 1PV66A 1PV67A
Wi-Fi Bluetooth Low Energy
(BLE) Direct
Memory 1.75 GB base memory
NOTE: The base memory is
expandable to 3.75 GB by
adding a DIMM memory
module.
Mass storage 16 GB embedded Multi-Media
Controller (eMMC)
500 GB HP Secure HighPerformance Hard Disk
Security HP Trusted Platform Module
for encrypting all data that
passes through the printer
Control-panel display and
keyboard
Print Prints 45 pages per minute
Color touchscreen control
panel
Physical keyboard Not available Not available Included Included
(ppm) on letter and 43 ppm on
A4-size paper
USB printing Included Included Included Included
Not available Not available Not available Included
Included Included Included Included
Included Not available Not available Not available
Optional Included Included Included
Optional Optional Optional Optional
Included Included Included Included
Included Included Included Included
Mobile/cloud printing Not available Not available Not available Included
Store jobs in the printer
memory to print later or print
privately
Fax Optional Included Included Included
Copy and Scan Copies 45 pages per minute
(ppm) on letter and 40 ppm on
A4-size paper
100-page document feeder
with dual-head scanning for
single-pass duplex copying
and scanning
HP EveryPage Technologies
including ultrasonic multi-feed
detection
Embedded optical character
recognition (OCR) provides the
ability to convert printed
pages into text that can be
edited or searched using a
computer
SMART Label feature provides
paper-edge detection for
automatic page cropping
Not available Not available Not available Included
Included Included Included Included
Included Included Included Included
Not available Not available Included Included
Not available Not available Included Included
Not available Not available Included Included
ENWW Printer specications 11
Model name M528dn M528f M528c Flow M528z
Product number 1PV64A 1PV65A 1PV66A 1PV67A
Automatic page orientation for
pages that have at least 100
characters of text
Automatic tone adjustment
sets contrast, brightness, and
background removal for each
page
Digital Send Send documents to E-mail,
USB, and shared folders on a
network
Send documents to
SharePoint®
Supported operating systems
Use the following information to ensure printer compatibility with your computer operating system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.
Not available Not available Included Included
Not available Not available Included Included
Not available Not available Included Included
Not available Not available Included Included
Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printersupport website for this printer, www.hp.com/support/ljM528mfp, to download the print driver or the software
installer to install the HP print driver
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Table
1-1 Supported operating systems and print drivers
Operating system Print driver installed (for Windows, or the
installer on the web for macOS)
Windows 7, 32-bit and 64-bit The "HP PCL 6" printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The "HP PCL 6" printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8.1, 32-bit and 64-bit The "HP PCL-6" V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 10, 32-bit and 64-bit The "HP PCL-6" V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Notes
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
12 Chapter 1 Printer overview ENWW
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (for Windows, or the
installer on the web for macOS)
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
macOS 10.12 Sierra, macOS 10.13 High
Sierra
Download HP Easy Start from 123.hp.com/
LaserJet, and then use it to install the print
driver.
Notes
NOTE: Supported operating systems can change. For a current list of supported operating systems, go to
www.hp.com/support/ljM528mfp for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5 GB of available hard-disk space
ENWW Printer specications 13
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is
approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a
USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent
from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account.
The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard
do not install this service.
To uninstall the service, open the Windows Control Panel, select Programs or Programs and Features, and then
select Add/Remove Programs or Uninstall a Program to remove the service. The le name is
HPSmartDeviceAgentBase.
Mobile printing solutions
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w NFC/BLE Wireless accessory installed)
● Wireless Station (wireless models only, with HP Jetdirect 3100w NFC/BLE Wireless accessory or HP 2900nw
wireless print server installed)
● HP ePrint via email (requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP Smart app
● Google Cloud Print
● AirPrint
● Android Printing
● HP Roam
Printer dimensions
Table
1-3 Dimensions for the base printer
Height 497 mm (19.6 in) 750 mm (29.5 in)
Depth Tray 2 dust cover closed: 496 mm (19.5 in)
Width 482 mm (19.0 in) 482 mm (19.0 in)
Weight 23 kg (50.8 lb)
Printer fully closed Printer fully opened
674 mm (26.5 in)
Tray 2 dust cover open: 559 mm (22.0 in)
Table 1-4 Dimensions for the 1 x 550-sheet paper feeder
Height 130 mm (5.1 in)
14 Chapter 1 Printer overview ENWW
Table 1-4 Dimensions for the 1 x 550-sheet paper feeder (continued)
Depth Tray closed: 376 mm (14.8 in)
Tray opened: 569 mm (22.4 in)
Width 410 mm (16.1 in)
Weight 1.4 kg (3 lb)
Table 1-5 Dimensions for the printer stand
Height 381 mm (15.0 in)
Depth Door closed: 632 mm (24.9 in)
Door opened and rear castors rotated: 865 mm (34.0 in)
Width Door closed: 600 mm (23.6 in)
Door opened and rear castors rotated: 630 mm (24.8 in)
Weight 9.0 kg (20 lb)
▲ These values are subject to change. For current information, go to www.hp.com/support/ljM528mfp.
Table
1-6 Dimensions for the printer with three 1 x 550-sheet paper feeders and the stand
Printer fully closed Printer fully opened
Height 1268 mm (49.9 in) 1521 mm (59.9 in)
Depth 632 mm (24.9 in) 865 mm (34.0 in)
Width 600 mm (23.6 in) 630 mm (24.8 in)
Weight 36.2 kg (79.8 lb)
▲ These values are subject to change. For current information, go to www.hp.com/support/ljM528mfp.
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM528mfp for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
1-7 Operating-environment specications
Table
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
ENWW Printer specications 15
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to www.hp.com/support/ljM528mfp for HP's all-inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
●
Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
16 Chapter 1 Printer overview ENWW
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