Hewlett Packard 1J3R9EA User Manual

User Guide

SUMMARY

This guide provides information about components, network connection, power management, security, backing up, and more.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. NVIDIA, and the NVIDIA logo are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries. Miracast

is a registered trademark

of Wi-Fi Alliance.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Product notice

This user guide describes features that are common to most models. Some features might not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems might require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees might apply and additional requirements might apply over time for updates. See http://www.microsoft.com.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

First Edition: August 2020

Document Part Number: M05037-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Processor conguration setting (select products only)

IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a

Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory

reset to restore the original settings.

vi Processor conguration setting (select products only)

Table of contents

1 Getting started ............................................................................................................................................. 1

Finding information ............................................................................................................................................... 2

2 Components .................................................................................................................................................. 3

Locating hardware ................................................................................................................................................. 3

Locating software .................................................................................................................................................. 3

Right ....................................................................................................................................................................... 4

Left ......................................................................................................................................................................... 6

Display .................................................................................................................................................................... 7

Keyboard area ........................................................................................................................................................ 8

Touchpad ............................................................................................................................................. 8

Touchpad settings ............................................................................................................. 8

Lights ................................................................................................................................................... 9

Button, speakers, and ngerprint reader ......................................................................................... 10

Special keys ....................................................................................................................................... 12

Action keys ........................................................................................................................................ 14

Hot keys (select products only) ......................................................................................................... 16

Bottom ................................................................................................................................................................. 17

Labels ................................................................................................................................................................... 18

3 Network connections ................................................................................................................................... 20

Connecting to a wireless network ....................................................................................................................... 20

Using the wireless controls ............................................................................................................... 20

Wireless button ............................................................................................................... 20

Operating system controls ............................................................................................. 20

Connecting to a WLAN ....................................................................................................................... 21

Using HP Mobile Broadband (select products only) .......................................................................... 21

Using GPS (select products only) ...................................................................................................... 22

Using Bluetooth wireless devices (select products only) ................................................................. 22

Connecting Bluetooth devices ........................................................................................ 22

Using NFC to share information (select products only) .................................................................... 22

Sharing ............................................................................................................................ 23

Connecting to a wired network ............................................................................................................................ 23

Connecting to a local area network (LAN) (select products only) .................................................... 23

Using HP LAN-Wireless Protection (select products only) ................................................................ 24

Turning on and customizing HP LAN-Wireless Protection ............................................. 24

vii

Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 25

Customizing MAC Address Pass Through .......................................................................................... 25

4 Navigating the screen .................................................................................................................................. 26

Using touchpad and touch screen gestures ........................................................................................................ 26

Tap ..................................................................................................................................................... 26

Two-nger pinch zoom ..................................................................................................................... 27

Two-nger slide (touchpad and precision touchpad) ....................................................................... 27

Two-nger tap (touchpad and precision touchpad) ......................................................................... 27

Three-nger tap (touchpad and precision touchpad) ...................................................................... 28

Four-nger tap (touchpad and precision touchpad) ........................................................................ 28

Three-nger swipe (touchpad and precision touchpad) .................................................................. 29

Four-nger swipe (precision touchpad) ............................................................................................ 29

One-nger slide (touch screen) ......................................................................................................... 30

Using an optional keyboard or mouse ................................................................................................................. 30

Using an on-screen keyboard (select products only) .......................................................................................... 30

5 Entertainment features ............................................................................................................................... 31

Using a camera (select products only) ................................................................................................................ 31

Using audio .......................................................................................................................................................... 31

Connecting speakers ......................................................................................................................... 31

Connecting headphones .................................................................................................................... 31

Connecting headsets ......................................................................................................................... 32

Using sound settings ......................................................................................................................... 32

Using video .......................................................................................................................................................... 32

Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 32

Connecting video devices using an HDMI cable (select products only) ............................................ 33

Setting up HDMI audio .................................................................................................... 34

Connecting digital display devices using a DisplayPort cable (select products only) ...................... 35

Discovering and connecting wired displays using MultiStream Transport ...................................... 35

Connect displays to computers with NVIDIA graphics (with an optional hub) ............... 36

Connect displays to computers with Intel graphics (with an optional hub) ................... 36

Connect displays to computers with Intel graphics (with a built-in hub) ...................... 36

Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 37

6 Managing power .......................................................................................................................................... 38

Using Sleep and Hibernation ............................................................................................................................... 38

Initiating and exiting Sleep ............................................................................................................... 38

Initiating and exiting Hibernation (select products only) ................................................................. 39

Shutting down (turning o) the computer .......................................................................................................... 39

viii

Using the Power icon and Power Options ............................................................................................................ 40

Running on battery power ................................................................................................................................... 40

Using HP Fast Charge (select products only) .................................................................................... 40

Displaying battery charge ................................................................................................................. 40

Finding battery information in HP Support Assistant (select products only) .................................. 41

Conserving battery power ................................................................................................................. 41

Identifying low battery levels ........................................................................................................... 41

Resolving a low battery level ............................................................................................................ 42

Resolving a low battery level when external power is available ................................... 42

Resolving a low battery level when no power source is available ................................. 42

Resolving a low battery level when the computer cannot exit Hibernation .................. 42

Factory-sealed battery ...................................................................................................................... 42

Running on external power ................................................................................................................................. 42

7 Security ...................................................................................................................................................... 44

Protecting the computer ..................................................................................................................................... 44

Using passwords .................................................................................................................................................. 44

Setting passwords in Windows ......................................................................................................... 45

Setting passwords in Computer Setup ............................................................................................. 45

Managing a BIOS administrator password ........................................................................................ 46

Entering a BIOS administrator password ....................................................................... 47

Using DriveLock Security Options ..................................................................................................... 47

Selecting Automatic DriveLock (select products only) ................................................... 48

Enabling Automatic DriveLock ..................................................................... 48

Disabling Automatic DriveLock .................................................................... 48

Entering an Automatic DriveLock password ................................................ 49

Selecting manual DriveLock ........................................................................................... 49

Setting a DriveLock master password ......................................................... 49

Enabling DriveLock and setting a DriveLock user password ......................................... 50

Disabling DriveLock ........................................................................................................ 51

Entering a DriveLock password ...................................................................................... 51

Changing a DriveLock password ..................................................................................... 51

Windows Hello (select products only) ................................................................................................................. 52

Using antivirus software ...................................................................................................................................... 52

Using rewall software ........................................................................................................................................ 52

Installing software updates ................................................................................................................................. 53

Using HP Client Security (select products only) .................................................................................................. 53

Using HP Device as a Service (select products only) ........................................................................................... 53

Using an optional security cable (select products only) ..................................................................................... 53

Using a ngerprint reader (select products only) ............................................................................................... 54

Locating the ngerprint reader ......................................................................................................... 54

8 Maintenance ............................................................................................................................................... 55

Improving performance ....................................................................................................................................... 55

Using Disk Defragmenter .................................................................................................................. 55

Using Disk Cleanup ............................................................................................................................ 55

Using HP 3D DriveGuard (select products only) ................................................................................ 55

Identifying HP 3D DriveGuard status .............................................................................. 56

Updating programs and drivers .......................................................................................................................... 56

Cleaning your computer ...................................................................................................................................... 56

Using HP Easy Clean (select products only) ...................................................................................... 56

Removing dirt and debris from non-HP Easy Clean computers ....................................................... 57

Caring for wood veneer (select products only) ................................................................................. 57

Traveling with or shipping your computer .......................................................................................................... 58

9 Backing up, restoring, and recovering ........................................................................................................... 59

Backing up information and creating recovery media ........................................................................................ 59

Using Windows tools ......................................................................................................................... 59

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 59

Restoring and recovery ........................................................................................................................................ 60

Restoring, resetting, and refreshing using Windows tools .............................................................. 60

Recovering using HP Recovery media ............................................................................................... 60

Changing the computer boot order ................................................................................................... 60

Using HP Sure Recover (select products only) .................................................................................. 61

10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 62

Using Computer Setup ......................................................................................................................................... 62

Starting Computer Setup .................................................................................................................. 62

Navigating and selecting in Computer Setup ................................................................................... 62

Restoring factory settings in Computer Setup ................................................................................. 62

Updating the BIOS ............................................................................................................................. 63

Determining the BIOS version ......................................................................................... 63

Downloading a BIOS update ........................................................................................... 63

Changing the boot order using the f9 prompt .................................................................................. 64

TPM BIOS settings (select products only) ........................................................................................................... 64

Using HP Sure Start (select products only) ......................................................................................................... 65

11 Using HP PC Hardware Diagnostics .............................................................................................................. 66

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 66

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 66

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 67

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 67

Installing HP PC Hardware Diagnostics Windows ............................................................................. 67

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 67

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 68

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 68

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 68

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 69

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 69

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 69

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 69

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 69

12 Specications ............................................................................................................................................ 71

Input power .......................................................................................................................................................... 71

Operating environment ....................................................................................................................................... 72

..................................................................................................... 69

13 Electrostatic discharge ............................................................................................................................... 73

14 Accessibility .............................................................................................................................................. 74

HP and accessibility ............................................................................................................................................. 74

Finding the technology tools you need ............................................................................................ 74

The HP commitment ......................................................................................................................... 74

International Association of Accessibility Professionals (IAAP) ....................................................... 74

Finding the best assistive technology .............................................................................................. 75

Assessing your needs ..................................................................................................... 75

Accessibility for HP products .......................................................................................... 75

Standards and legislation .................................................................................................................................... 76

Standards .......................................................................................................................................... 76

Mandate 376 – EN 301 549 ............................................................................................ 76

Web Content Accessibility Guidelines (WCAG) ................................................................ 76

Legislation and regulations .............................................................................................................. 76

Useful accessibility resources and links .............................................................................................................. 77

Organizations .................................................................................................................................... 77

Educational institutions .................................................................................................................... 77

Other disability resources ................................................................................................................. 77

HP links .............................................................................................................................................. 77

Contacting support .............................................................................................................................................. 78

Index ............................................................................................................................................................. 79

xii

1 Getting started

After you set up and register the computer, HP recommends the following steps to get the most out of your smart investment:

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the

Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.

● Connect to the internet—Set up your wired or wireless network so that you can connect to the internet.

For more information, see Network connections on page 20.

● Update your antivirus software—Protect your computer from damage caused by viruses. The software

is preinstalled on the computer. For more information, see Using antivirus software on page 52.

● Get to know your computer—Learn about your computer features. See Components on page 3 and Navigating the screen on page 26 for additional information.

● Find installed software—Access a list of the software preinstalled on the computer:

Select the Start button.

‒ or –

Right-click the Start button, and then select Apps and Features.

● Back up your hard drive—Create recovery discs or a recovery USB ash drive to back up your hard drive.

See Backing up, restoring, and recovering on page 59.

● Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select

products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar search

box, and then select

HP Support Assistant. Then select Support.

Finding information

To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Additional information

Resource Contents

Setup Instructions ● Overview of computer setup and features

HP support

For HP support, go to http://www.hp.com/support, and follow the instructions to nd your product.

‒ or –

Type support in the taskbar search box, and then select HP Support Assistant. Then select Support.

‒ or –

Select the question mark icon in the taskbar search box. Then select Support.

Safety & Comfort Guide

To access this guide:

▲ Type HP Documentation in the taskbar search

box, and then select HP Documentation.

‒ or –

▲ Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the internet

to access the latest version of the user guide.

Regulatory, Safety, and Environmental Notices

To access this document:

▲ Type HP Documentation in the taskbar search

box, and then select HP Documentation.

● Online chat with an HP technician

● Support telephone numbers

● Replacement parts videos (select products only)

● Maintenance and service guides

● HP service center locations

● Proper workstation setup

● Guidelines for posture and work habits that increase your comfort

and decrease your risk of injury

● Electrical and mechanical safety information

● Important regulatory notices, including information about proper

battery disposal, if needed.

Limited Warranty*

To access this document:

▲ Type HP Documentation in the taskbar search

box, and then select HP Documentation.

‒ or –

▲ Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the internet

to access the latest version of the user guide.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone number, and postal address.

2 Chapter 1 Getting started

● Specic warranty information about this computer

2 Components

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Locating hardware

To nd out what hardware is installed on your computer:

▲ Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on your computer:

▲ Right-click the Start button, and then select Apps and Features.

Locating hardware 3

Right

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) Memory card reader Reads optional memory cards that store, manage, share, or

access information.

To remove the plug from the memory card reader slot:

1. Press in gently on the push bar until the card slot plug is

ejected.

2. Remove the card slot plug from the computer.

To insert a card:

1. Hold the card label-side up, with the connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(2) DisplayPort™ connector (select products only) Connects an optional digital display device, such as a high-

performance monitor or projector.

(3) USB Type-C Thunderbolt™ ports (2) with HP

Sleep and Charge

(4) Power connector Connects an AC adapter.

(5) Battery light When AC power is connected:

Connect a USB device, provides high-speed data transfer, and charge small devices, even when the computer is o.

– and –

Connect a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Your computer might also support a Thunderbolt

docking station.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

● White: The battery charge is greater than 90%.

● Amber: The battery charge is from 0 to 90%.

● O: The battery is not charging.

4 Chapter 2 Components

Table 2-1 Right-side components and their descriptions (continued)

Component Description

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

● O: The battery is not charging.

(6) HDMI port (select products only) Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio

component, or a high-speed High Denition Multimedia Interface (HDMI) device.

Right 5

Left

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it might not prevent the computer from being mishandled or stolen.

(2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

charges small devices, even when the computer is o.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

6 Chapter 2 Components

Display

Table 2-3 Display components and their descriptions

Component Description

(1) Camera(s) Allow(s) you to video chat, record video, and record still images. To

use your camera, see Using a camera (select products only)

on page 31. Some cameras also allow a facial recognition logon to

Windows, instead of a password logon. For more information, see

Windows Hello (select products only) on page 52.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(2) Internal microphones (2) Record sound.

(3) Camera light On: The camera is in use.

(4) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the

camera privacy cover to block the camera's view. To use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.

NOTE: If you have both front-facing and rear-facing cameras, when

one camera lens is revealed and ready to use, the other is concealed.

(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Display 7

Keyboard area

Touchpad

Touchpad settings

To adjust touchpad settings and gestures, or to turn o the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

To turn on the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the Touchpad button.

– or –

▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to

select the button.

Table 2-4 Touchpad component and description

Component Description

Touchpad zone Reads your nger gestures to move the pointer or activate items on

8 Chapter 2 Components

the screen.

NOTE: For more information, see Using touchpad and touch screen

gestures on page 26.

Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(4) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(5) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in the Sleep

state, a power-saving state. The computer shuts o power to the display and other unnecessary components.

● O: Depending on your computer model, the computer is

o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.

(6) Fn lock light On: The fn key is locked. For more information, see Hot keys

(select products only) on page 16.

Keyboard area 9

Button, speakers, and ngerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in

the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a ngerprint reader.

Table 2-6 Button, speakers, and ngerprint reader and their descriptions

Component Description

(1) Speakers (2) Produce sound.

(2) Power button ● When the computer is o, press the button briey to turn on

the computer.

● When the computer is on, press the button briey to initiate

Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button for at least 4 seconds to turn o the computer.

To learn more about your power settings, see your power options.

10 Chapter 2 Components

Table 2-6 Button, speakers, and ngerprint reader and their descriptions (continued)

Component Description

▲ Right-click the Power meter icon and then select

Power Options.

(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password

logon.

▲ Swipe down across the ngerprint reader. See Windows

Hello (select products only) on page 52 for details.

IMPORTANT: To prevent ngerprint logon issues, make

sure when you register your ngerprint that all sides of your nger are registered by the ngerprint reader.

Keyboard area 11

Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes frequently used system functions when pressed in

the fn key.

combination with another key. Such key combinations are called hot keys.

See Hot keys (select products only) on page 16.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

See Action keys on page 14.

(5) Power button ● When the computer is o, press the button briey to turn

on the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button for at least 4 seconds to turn o the computer.

To learn more about your power settings, see your power options.

12 Chapter 2 Components

Table 2-7 Special keys and their descriptions (continued)

Component Description

▲ Right-click the Power meter icon and then select

Power Options.

Keyboard area 13

Action keys

Action keys perform specic functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table.

▲ To use an action key, press and hold the key.

Table 2-8 Action keys and their descriptions

Icon Description

NOTE: On some products, you must press the fn key in combination with the action key.

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn o the privacy screen.

NOTE: To quickly turn on the highest privacy setting, press fn+p.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer), to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only). To conserve battery power, turn o this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

14 Chapter 2 Components

Table 2-8 Action keys and their descriptions (continued)

Icon Description

Mutes the microphone.

Opens the “How to get help in Windows 10” webpage.

Mutes or restores speaker sound.

Turns the wireless feature on or o.

NOTE: A wireless network must be set up before a wireless connection is possible.

Turns the touchpad on or o.

Turns the touchpad and touchpad light on and o.

Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.

Initiates Sleep, which saves your information in system memory. The display and other system components turn o and power is conserved. To exit Sleep, briey press the power button.

IMPORTANT: To reduce the risk of information loss, save your work before initiating Sleep.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Executes frequently used tasks. Some tasks might not be available on all products.

● Opens an application, le, or website

● Enters frequently used text into a permanent clipboard

● Ability to change system proles

● Ability to change system properties

● Executes user-dened key sequences

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding

the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.

Keyboard area 15

Hot keys (select products only)

A hot key is the combination of the fn key and another key.

To use a hot key:

▲ Press the fn key, and then press one of the keys listed in the following table.

Table 2-9 Hot keys and their descriptions

Key Description

C Turns on scroll lock.

E Turns on the insert function.

R Breaks the operation.

S Sends a programing query.

W Pauses the operation.

16 Chapter 2 Components

Bottom

Table 2-10 Bottom components and their descriptions

Component Description

(1) Speakers (2) Produce sound.

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

Bottom 17

Labels

The labels aixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Table 2-11 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-12 Service label components

Component

(1) HP product name

(2) Product ID

18 Chapter 2 Components

Table 2-12 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 19

3 Network connections

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world.

Connecting to a wireless network

Your computer might be equipped with one or more of the following wireless devices:

● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi

networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports, restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.

● HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that

gives you wireless connectivity over a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, eectively providing coverage across entire states, regions, or even countries.

● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 m (approximately 33 ft) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

● Wireless button (also called airplane mode key or wireless key)

● Operating system controls

Wireless button

The computer might have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.

To use operating system controls:

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Network and Sharing Center.

‒ or –

▲ On the taskbar, select the network status icon, and then select Network & Internet settings.

20 Chapter 3 Network connections

Connecting to a WLAN

NOTE: When you are setting up internet access in your home, you must establish an account with an

internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. On the taskbar, select the network status icon, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.

NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN that you want to connect to:

1. On the taskbar, right-click the network status icon, and then select Open Network & Internet settings.

‒ or –

On the taskbar, select the network status icon, and then select Network & Internet settings.

2. Under the Change your network settings section, select Network and Sharing Center.

3. Select Set up a new connection or network.

A list of options is displayed, which allows you to manually search for and connect to a network or to create a new network connection.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, select the network status icon at the far right of the taskbar to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or connect to your corporate network without the need for Wi-Fi hotspots.

You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile broadband service. The number might be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.

‒ or –

1. On the taskbar, select the network status icon.

2. Select Network & Internet settings.

3. Under the Network & Internet section, select Cellular, and then select Advanced Options.

Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identication number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it might be provided in the HP Mobile

Connecting to a wireless network 21

Broadband information that is included with your computer or the mobile network operator might provide it separately from the computer.

For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer.

Using GPS (select products only)

Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.

To enable GPS, be sure that location is enabled under the Windows privacy setting.

1. Type location in the taskbar search box, and then select Location privacy settings.

2. Follow the on-screen instructions for using location settings.

Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:

● Computers (desktop, notebook)

● Phones (cellular, cordless, smartphone)

● Imaging devices (printer, camera)

● Audio devices (headset, speakers)

● Mouse

● External keyboard

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.

2. Turn on Bluetooth, if it is not already turned on.

3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.

4. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verication, a pairing code is displayed. On the device that you are adding,

follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device.

NOTE: If your device does not appear in the list, be sure that Bluetooth is turned on for that device. Some

devices might have additional requirements; see the documentation provided with the device.

Using NFC to share information (select products only)

Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information between two NFC-enabled devices. Information is transferred from the tapping area (antenna) of one device to another. With NFC and supported apps, you can share websites, transfer contact information, transfer payments, and print on NFC-enabled printers.

NOTE: To locate the tapping area on your computer, see Components on page 3.

22 Chapter 3 Network connections

Sharing

1. Conrm that the NFC function is enabled.

a. Type wireless in the taskbar search box, and then select Turn wireless devices on or o.

b. Conrm that the selection for NFC is On.

2. Tap the NFC tapping area with an NFC-enabled device. You might hear a sound when the devices connect.

NOTE: To nd the location of the antenna on the other NFC device, see your device instructions.

3. Follow any on-screen instructions to continue.

Connecting to a wired network

Select products might allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a modem

cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN) (select products only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly) or if you want to connect to an existing network at your oice.

NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your

wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LANWireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 24.

If there is no RJ-45 port on the computer, connecting to a LAN requires a network cable and a network jack or an optional docking device or expansion product.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or

expansion product.

Connecting to a wired network 23

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Using HP LAN-Wireless Protection (select products only)

In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN connection is turned o when the computer is connected directly to a LAN.

Turning on and customizing HP LAN-Wireless Protection

1. Start Computer Setup (BIOS).

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and before the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the

Startup menu is displayed. Tap f10 to enter Computer Setup.

2. Select Advanced, and then select Built-in Device Options.

3. Select the check box for LAN/WLAN Auto Switching, LAN/WWAN Auto Switching, or both to turn o

WLAN connections, WWAN connections, or both when connected to a LAN network.

4. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take eect when the computer restarts.

24 Chapter 3 Network connections

Using HP MAC Address Pass Through to identify your computer on a network (select products only)

MAC Address Pass Through provides a customizable way of identifying your computer and its communications on networks. This system MAC address provides unique identication even when your computer is connected through a network adapter. This address is enabled by default.

Customizing MAC Address Pass Through

1. Start Computer Setup (BIOS).

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the

Startup menu is displayed. Tap f10 to enter Computer Setup.

2. Select Advanced, and then select MAC Address Pass Through.

3. In the box to the right of Host Based MAC Address, select either System Address to enable MAC address

Pass Through or Custom Address to customize the address.

4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then

press enter to save the address.

5. If the computer has an embedded LAN and you would like to use the embedded MAC address as the

system MAC address, select Reuse Embedded LAN Address.

‒ or –

Select Main, select Save Changes and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take eect when the computer restarts.

Using HP MAC Address Pass Through to identify your computer on a network (select products only) 25

4 Navigating the screen

Depending on your computer model, you can navigate the computer screen using one or more of the following methods:

● Use touch gestures directly on the computer screen.

● Use touch gestures on the touchpad.

● Use an optional mouse or keyboard (purchased separately).

● Use an on-screen keyboard.

● Use a pointing stick.

Using touchpad and touch screen gestures

The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right touchpad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter.

To customize gestures and see videos of how they work, type control panel in the taskbar search box, select

Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.

Tap

Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if you have a precision touchpad and nd additional information, select Start, select Settings, select Devices, and then select Touchpad.

NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Point to an item on the screen, and then tap one nger on the touchpad zone or touch screen to select the item. Double-tap an item to open it.

26 Chapter 4 Navigating the screen

Two-nger pinch zoom

Use the two-nger pinch zoom to zoom out or in on images or text.

● Zoom out by placing two ngers apart on the touchpad zone or touch screen and then moving your

ngers together.

● Zoom in by placing two ngers together on the touchpad zone or touch screen and then moving your

ngers apart.

Two-nger slide (touchpad and precision touchpad)

Place two ngers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a page or image.

Two-nger tap (touchpad and precision touchpad)

Tap two ngers on the touchpad zone to open the options menu for the selected object.

NOTE: The two-nger tap performs the same function as right-clicking with a mouse.

Using touchpad and touch screen gestures 27

Three-nger tap (touchpad and precision touchpad)

By default, the three-nger tap opens Cortana, a voice-activated virtual assistant. Tap three ngers on the touchpad zone to perform the gesture.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select Touchpad. Under Three-nger gestures, in the Taps box, select a gesture setting.

Four-nger tap (touchpad and precision touchpad)

By default, the four-nger tap opens the Action Center. Tap four ngers on the touchpad zone to perform the gesture.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select Touchpad. Under Four-nger gestures, in the Taps box, select a gesture setting.

28 Chapter 4 Navigating the screen

Three-nger swipe (touchpad and precision touchpad)

By default, the three-nger swipe switches between open apps and the desktop.

● Swipe 3 ngers away from you to see all open windows.

● Swipe 3 ngers toward you to show the desktop.

● Swipe 3 ngers left or right to switch between open windows.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select Touchpad. Under Three-nger gestures, in the Swipes box, select a gesture setting.

Four-nger swipe (precision touchpad)

By default, the four-nger swipe switches between open desktops.

● Swipe 4 ngers away from you to see all open windows.

● Swipe 4 ngers toward you to show the desktop.

● Swipe 4 ngers left or right to switch between desktops.

To change the function of this gesture, select Start, select Settings, select Devices, and then select Touchpad. Under Four-nger gestures, in the Swipes box, select a gesture setting.

Using touchpad and touch screen gestures 29

One-nger slide (touch screen)

Use the one-nger slide to pan or scroll through lists and pages, or to move an object.

● To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.

● To move an object, press and hold your nger on an object, and then drag your nger to move the object.

Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic functions.

Using an on-screen keyboard (select products only)

1. To display an on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the

taskbar.

2. Begin typing.

NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.

NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

30 Chapter 4 Navigating the screen

5 Entertainment features

Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the audio, video and camera features on your computer.

Using a camera (select products only)

Your computer has one or more cameras that enable you to connect with others for work or play. Most cameras allow you to video chat, record video, and record still images. Cameras can be front-facing or rearfacing.

To determine which camera or cameras are on your product, see Components on page 3. To use your camera, type camera in the taskbar search box, and then select Camera from the list of applications. Some cameras

also feature HD Hello. See Security on page 44 for details about using Windows Hello.

You can enhance your computer privacy by covering the lens with the camera privacy cover. By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.

Using audio

(high-denition) capability, apps for gaming, or facial recognition software like Windows

You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select products) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or speakers.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-denition speakers to the computer, see Setting up HDMI audio on page 34. Before connecting speakers, lower the volume setting.

Connecting headphones

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Using a camera (select products only) 31

Connecting headsets

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

To view or change sound settings:

▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select Sound.

Your computer might include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer might include advanced audio features that can be controlled through an audio control panel specic to your audio system.

Use the audio control panel to view and control audio settings.

▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select the audio control panel specic to your system.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

For information about using your video features, refer to HP Support Assistant.

Connecting a Thunderbolt device using a USB Type-C cable (select products only)

NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,

purchased separately.

To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions:

1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.

32 Chapter 5 Entertainment features

2. Connect the other end of the cable to the external Thunderbolt device.

3. Press f1 to cycle through four display states:

● PC screen only: View the screen image on the computer only.

● Duplicate: View the screen image simultaneously on both the computer and external device.

● Extend: View the screen image extended across both the computer and external device.

● Second screen only: View the screen image on the external device only.

Each time you press f1 the display state changes.

NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of

the external device, as follows. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes.

Connecting video devices using an HDMI cable (select products only)

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

To see the computer screen image on a high-denition TV or monitor, connect the high-denition device according to the following instructions:

1. Connect one end of the HDMI cable to the HDMI port on the computer.

Using video 33

2. Connect the other end of the cable to the high-denition TV or monitor.

3. Press f1 to cycle through four display states:

● PC screen only: View the screen image on the computer only.

● Duplicate: View the screen image simultaneously on both the computer and the external device.

● Extend: View the screen image extended across both the computer and the external device.

● Second screen only: View the screen image on the external device only.

Each time you press f1 the display state changes.

NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of

the external device, as follows. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes.

Setting up HDMI audio

HDMI is the only video interface that supports high-denition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select

Playback devices.

2. On the Playback tab, select the name of the digital output device.

3. Select Set Default, and then select OK.

To return the audio stream to the computer speakers:

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select

Playback devices.

2. On the Playback tab, select Speakers.

3. Select Set Default, and then select OK.

34 Chapter 5 Entertainment features

Connecting digital display devices using a DisplayPort cable (select products only)

NOTE: To connect a digital display device to your computer, you need a DisplayPort (DP-to-DP) cable,

purchased separately.

The DisplayPort connector connects a digital display device such as a high-performance monitor or projector. DisplayPort delivers higher performance than VGA and improves digital connectivity.

1. Connect one end of the DisplayPort cable to the DisplayPort connector on the computer.

NOTE: Your connector might look slightly dierent from the illustration in this section.

2. Connect the other end of the cable to the digital display device.

3. Press f1 to cycle through four display states:

● PC screen only: View the screen image on the computer only.

● Duplicate: View the screen image simultaneously on both the computer and the external device.

● Extend: View the screen image extended across both the computer and the external device.

● Second screen only: View the screen image on the external device only.

Each time you press f1 the display state changes.

NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of

the external device, as follows. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes.

Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or DisplayPort connectors on a hub or an external docking station. You can connect in several ways, depending on the type of graphics controller installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to nd out what hardware is installed on your computer.

▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list

displays all the devices installed on your computer.

Using video 35

Connect displays to computers with NVIDIA graphics (with an optional hub)

NOTE: With an NVIDIA® graphics controller and optional hub, you can connect up to four external display

devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort (DP) connector on your computer,

using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.

3. To see all of your connected display devices, type device manager in the taskbar search box, and

then select the Device Manager app. If you don't see all of your connected displays, be sure that each is connected to the correct port on the hub.

NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled

display devices, or Extend, which spans your computer screen across all enabled display devices.

Connect displays to computers with Intel graphics (with an optional hub)

NOTE: With an Intel graphics controller and optional hub, you can connect up to three display devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort connector on your computer, using a

DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.

3. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology

Notication dialog box is displayed. Select the appropriate options to congure your displays. Multiple display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or

Extend, which extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes.

Connect displays to computers with Intel graphics (with a built-in hub)

With your internal hub and Intel graphics controller, you can connect up to three display devices in the following congurations:

● Two 1920 × 1200 DisplayPort monitors connected to the computer and one 1920 × 1200 VGA monitor

connected to an optional docking station

● One 2560 × 1600 DisplayPort monitor connected to the computer and one 1920 × 1200 VGA monitor

connected to an optional docking station

To set up multiple display devices, follow these steps:

1. Connect your external display devices to the VGA port or DisplayPort connectors on the computer base

or the docking station.

2. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology

36 Chapter 5 Entertainment features

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes.

Discovering and connecting to Miracast-compatible wireless displays (select products only)

NOTE:

that came with your TV or secondary display.

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, use the following steps.

To open Miracast:

▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to

To learn what type of display you have (Miracast®-compatible or Intel WiDi), see the documentation

a wireless display, and then follow the on-screen instructions.

Using video 37

6 Managing power

Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge.

Some power management features described in this chapter might not be available on your computer.

Using Sleep and Hibernation

IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an

unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer.

IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.

Windows has two power-saving states, Sleep and Hibernation.

● Sleep—The Sleep state automatically initiates after a period of inactivity. Your work is available in

memory, allowing you to resume your work quickly. You can also initiate Sleep manually. Depending on your computer model, the Sleep state might also support Modern Standby mode. This mode keeps some internal operations awake and enables your computer to receive web notications, such as emails, while in Sleep. For more information, see Initiating and exiting Sleep on page 38.

● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the

computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work is saved to a hibernation le and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 39.

Initiating and exiting Sleep

You can initiate Sleep in any of the following ways:

● Select the Start button, select the Power icon, and then select Sleep.

● Close the display (select products only).

● Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.

● Briey press the power button (select products only).

You can exit Sleep in any of the following ways:

● Briey press the power button.

● If the computer is closed, raise the display (select products only).

● Press a key on the keyboard (select products only).

● Tap the touchpad (select products only).

When the computer exits Sleep, your work returns to the screen.

38 Chapter 6 Managing power

IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows

password before your work returns to the screen.

Initiating and exiting Hibernation (select products only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options.

1. Right-click the Power icon , and then select Power Options.

2. In the left pane, select Choose what the power buttons do (wording might vary by product).

3. Depending on your product, you can enable Hibernation for battery power or external power in any of

the following ways:

● Power button—Under Power and sleep buttons and lid settings (wording might vary by product), select When I press the power button, and then select Hibernate.

● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording might vary by product), select When I press the sleep button, and then select Hibernate.

● Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary by product), select When I close the lid, and then select Hibernate.

● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown settings, select the Hibernate check box.

The Power menu can be accessed by selecting the Start button.

4. Select Save changes.

▲ To initiate Hibernation, use the method that you enabled in step 3.

▲ To exit Hibernation, briey press the power button.

IMPORTANT: If you have set a password to be required on exiting Hibernation, you must enter your

Windows password before your work returns to the screen.

Shutting down (turning o) the computer

IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before

shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns o the display and the computer.

Shut down the computer when it will be unused and disconnected from external power for an extended period.

The recommended procedure is to use the Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey

pressing the power button.

1. Save your work and close all open programs.

2. Select the Start button, select the Power icon, and then select Shut down.

Shutting down (turning o) the computer 39

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:

● Press ctrl+alt+delete, select the Power icon, and then select Shut down.

● Press and hold the power button for at least 4 seconds.

● If your computer has a user-replaceable battery (select products only), disconnect the computer from

external power, and then remove the battery.

Using the Power icon and Power Options

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power

settings and view the remaining battery charge.

● To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

● To use Power Options, right–click the Power icon , and then select Power Options.

Dierent Power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is o and unplugged from external power, the battery in the computer slowly discharges. The computer displays a message when the battery reaches a low or critical battery level.

Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors.

NOTE: Select computer products can switch between graphic controllers to conserve battery charge.

Using HP Fast Charge (select products only)

The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might vary by ±10%. When the remaining battery charge is between 0 and 50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power.

Displaying battery charge

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

40 Chapter 6 Managing power

Finding battery information in HP Support Assistant (select products only)

To access battery information:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

2. Select Troubleshooting and xes, and then in the Diagnostics section, select HP Battery Check. If HP

Battery Check indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery:

● HP Battery Check

● Information about battery types, specications, life cycles, and capacity

Conserving battery power

To conserve battery power and maximize battery life:

● Lower the brightness of the display.

● Turn o wireless devices when you are not using them.

● Disconnect unused external devices that are not plugged into an external power source, such as an

external hard drive connected to a USB port.

● Stop, disable, or remove any external media cards that you are not using.

● Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:

● The battery light (select products only) indicates a low or critical battery level.

– or –

● The Power icon shows a low or critical battery notication.

NOTE: For additional information about the Power icon, see Using the Power icon and Power Options

on page 40.

The computer takes the following actions for a critical battery level:

● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in

the Sleep state and then shuts down and loses any unsaved information.

● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates

Hibernation.

Running on battery power 41

Resolving a low battery level

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power:

● AC adapter

● Optional docking device or expansion product

● Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

1. Connect the AC adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Factory-sealed battery

To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only).

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

2. Select Troubleshooting and xes, and then in the Diagnostics section, select HP Battery Check. If HP

Battery Check indicates that your battery should be replaced, contact support.

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support.

Running on external power

For information about connecting to external power, see the Setup Instructions poster provided in the computer box.

The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

WARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

● When charging or calibrating a battery

● When installing or updating system software

● When updating the system BIOS

● When writing information to a disc (select products only)

42 Chapter 6 Managing power

● When running Disk Defragmenter on computers with internal hard drives

● When performing a backup or recovery

When you connect the computer to external power:

● The battery begins to charge.

● The Power icon changes appearance.

When you disconnect external power:

● The computer switches to battery power.

● The Power icon changes appearance.

Running on external power 43

7 Security

Protecting the computer

Standard security features provided by the Windows operating system and the Windows Computer Setup utility (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product

from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete condential les, and remove all

password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service

available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com.

Table 7-1 Security solutions

Computer risk Security feature

Unauthorized use of the computer ● HP Client Security software, in combination with a password,

Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*

Unauthorized startup from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data Windows BitLocker

Unauthorized removal of the computer Security cable slot (used with an optional security cable on select

*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load. You can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

NOTE: On tablets without keyboards, you can use the touch screen.

Using passwords

smart card, contactless card, registered ngerprints, or other authentication credential

● BIOS power-on password

Boot options feature in Computer Setup*

products only)

A password is a group of characters that you choose to secure your computer information. You can set several types of passwords, depending on how you want to control access to your information. You can set passwords in Windows or in Computer Setup, which is preinstalled on the computer.

44 Chapter 7 Security

● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by

the system BIOS.

● Windows passwords are set only in the Windows operating system.

● If you forget both the DriveLock user password and the DriveLock master password set in Computer

Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.

You can use the same password for a Computer Setup feature and for a Windows security feature.

Use the following tips for creating and saving passwords:

● When creating passwords, follow requirements set by the program.

● Do not use the same password for multiple applications or websites, and do not reuse your Windows

password for any other application or website.

● Use the Password Manager feature of HP Client Security to store your user names and passwords for

your websites and applications. You can securely read them in the future if they cannot be remembered.

● Do not store passwords in a le on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their functions.

Setting passwords in Windows

Table

7-2 Types of Windows passwords and their functions

Password Function

Administrator password* Protects access to a Windows administrator-level account.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app.

Setting passwords in Computer Setup

Table

7-3 Types of Computer Setup passwords and their functions

Password Function

BIOS administrator password* Protects access to Computer Setup.

Power-on password ● Must be entered each time you turn on or restart the

NOTE: Setting the Windows administrator password does not

set the BIOS administrator password.

NOTE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove it until those features have been disabled.

computer.

● If you forget your power-on password, you cannot turn on or

restart the computer.

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock, and is set under DriveLock Passwords during the

Using passwords 45

Table 7-3 Types of Computer Setup passwords and their functions (continued)

Password Function

DriveLock user password* Protects access to the internal hard drive that is protected by

*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password

To set, change, or delete this password, follow these steps:

Setting a new BIOS administrator password

1. Start Computer Setup.

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

enable process. This password is also used to remove DriveLock protection.

DriveLock, and is set under DriveLock Passwords during the enable process.

▲ Turn o the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password

(select products only), and then press enter.

3. When prompted, type a password.

4. When prompted, type the new password again to conrm.

5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Changing a BIOS administrator password

1. Start Computer Setup.

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

▲ Turn o the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Enter your current BIOS administrator password.

3. Select Security, select Change BIOS administrator Password or Change Password (select products

only), and then press enter.

46 Chapter 7 Security

4. When prompted, type your current password.

5. When prompted, type your new password.

6. When prompted, type your new password again to conrm.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Deleting a BIOS administrator password

1. Start Computer Setup.

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

▲ Turn o the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Enter your current BIOS administrator password.

3. Select Security, select Change BIOS administrator Password or Change Password (select products

only), and then press enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the eld empty, and then press enter.

6. When prompted to type your new password again, leave the eld empty, and then press enter.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.

Using DriveLock Security Options

DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drives of the computer. After DriveLock protection is applied to a drive, the appropriate password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator for it to be unlocked.

DriveLock Security Options oers the following features:

Using passwords 47

● Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 48.

● Set DriveLock Master Password—See Selecting manual DriveLock on page 49.

● Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 50.

Selecting Automatic DriveLock (select products only)

A BIOS administrator password must be set before you can enable Automatic DriveLock. When Automatic DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the BIOS administrator password are created. When the computer is turned on, the random user password automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS administrator password for the original computer at the DriveLock password prompt to unlock the drive.

Enabling Automatic DriveLock

To enable Automatic DriveLock, follow these steps:

1. Start Computer Setup.

● Computers or tablets with keyboards:

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press

enter.

3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

4. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.

5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Disabling Automatic DriveLock

To disable Automatic DriveLock, follow these steps:

1. Start Computer Setup.

● Computers or tablets with keyboards:

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

48 Chapter 7 Security

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press

enter.

3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

4. Select an internal hard drive, and then press enter.

5. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.

6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Entering an Automatic DriveLock password

While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be prompted to enter a DriveLock password to unlock the drive. However, if the drive is moved to another computer, or the system board is replaced on the original computer, you will be prompted to provide the DriveLock password.

If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original computer (using the same kind of keys you used to set the password), and then press enter to unlock the drive.

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Selecting manual DriveLock

IMPORTANT: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the

DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.

To manually apply DriveLock protection to an internal hard drive, you must set a master password, and DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock protection:

● After DriveLock protection is applied to a hard drive, you can access the hard drive only by entering

either the DriveLock user password or the master password.

● The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.

The owner of the DriveLock master password may be either a system administrator or the day-to-day user.

● The DriveLock user password and the DriveLock master password can be identical.

Setting a DriveLock master password

To set a DriveLock master password, follow these steps:

1. Start Computer Setup.

● Computers or tablets with keyboards:

Using passwords 49

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock,

and then press

3. Select the hard drive you want to protect, and then press enter.

4. Select Set DriveLock Master Password, and then press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock master password.

NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer

Setup. For more information, see Enabling DriveLock and setting a DriveLock user password

on page 50.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

enter.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Enabling DriveLock and setting a DriveLock user password

To enable DriveLock and set a DriveLock user password follow these steps:

1. Start Computer Setup.

● Computers or tablets with keyboards:

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press

enter.

3. Select the hard drive you want to protect, and then press enter.

4. Select Enable DriveLock and then press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

50 Chapter 7 Security

Disabling DriveLock

1. Start Computer Setup.

● Computers or tablets with keyboards:

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu

2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press

enter.

3. Select the hard drive you want to manage, and then press enter.

4. Select Disable DriveLock, and then press enter.

5. Follow the on-screen instructions to disable DriveLock.

6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

is displayed, and then tap f10 to enter Computer Setup.

Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).

At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of keys you used to set the password), and then press enter.

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps:

1. Turn o the computer.

2. Press the power button.

3. At the DriveLock Password prompt, type the current DriveLock user password or master password that

you are changing, press enter, and then press or tap f10 to enter Computer Setup.

4. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

5. Select the hard drive you want to manage, and then press enter.

6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen

instructions to enter passwords.

Using passwords 51

NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password

was provided at the DriveLock Password prompt in step 3.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Windows Hello (select products only)

On products equipped with a ngerprint reader or an infrared camera, Windows Hello allows you to enroll your ngerprint, your facial ID, and set up a PIN. After enrollment, you can use your ngerprint reader, facial ID, or PIN to sign in to Windows.

To set up Windows Hello:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.

2. To add a password, select Password, and then select Add.

3. Under Windows Hello Fingerprint or Windows Hello Face, select Set up.

4. Select Get Started, and then follow the on-screen instructions to enroll your ngerprint or facial ID and

set up a PIN.

IMPORTANT: To prevent ngerprint logon issues, be sure when you register your ngerprint that all

sides of your nger are registered by the ngerprint reader.

NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or

special characters, select the include letters and symbols check box.

Using antivirus software

When you use the computer to access email, a network, or the internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage that they cause. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.

Windows Defender is preinstalled on your computer. HP strongly recommends that you continue to use an antivirus program to fully protect your computer.

For more information about computer viruses, access the HP Support Assistant.

Using rewall software

Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be a software program you install on your computer, network, or both, or it can be a solution made up of both hardware and software.

There are two types of rewalls to consider:

● Host-based rewalls—Software that protects only the computer it is installed on.

● Network-based rewalls—Installed between your DSL or cable modem and your home network to

protect all the computers on the network.

52 Chapter 7 Security

When a rewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-dened security criteria. Any data that does not meet those criteria is blocked.

Your computer or networking equipment may already have a rewall installed. If not, rewall software solutions are available.

NOTE: Under some circumstances a rewall can block access to internet games, interfere with printer or le

sharing on a network, or block authorized email attachments. To temporarily resolve the problem, disable the rewall, perform the task that you want to perform, and then reenable the rewall. To permanently resolve the problem, recongure the rewall.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.

IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.

To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert.

You can install these updates automatically.

To view or change the settings:

1. Select the Start button, select Settings, and then select Update & Security.

2. Select Windows Update, and then follow the on-screen instructions.

3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen

instructions.

Using HP Client Security (select products only)

HP Client Security software is preinstalled on your computer. You can access this software through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help.

Using HP Device as a Service (select products only)

HP DaaS is a cloud-based IT solution that enables businesses to eectively manage and secure their company assets. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. You can quickly download and install the software, which is highly cost-eective relative to traditional in-house solutions. For more information, go to

https://www.hptouchpointmanager.com/.

Using an optional security cable (select products only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions.

Installing software updates 53

Using a ngerprint reader (select products only)

Integrated ngerprint readers are available on select products. To use the ngerprint reader, you must enroll your ngerprints in HP Client Security's Credential Manager. For more information, see the HP Client Security software Help.

After you enroll your ngerprints in Credential Manager, you can use HP Client Security's Password Manager to store and ll in your user names and passwords in supported websites and applications.

Locating the ngerprint reader

The ngerprint reader is a small metallic sensor that is located in one of the following areas of your computer:

● Near the bottom of the touchpad

● On the right side of the keyboard

● On the upper-right side of the display

● On the left side of the display

● On the back of the display

Depending on your product, the reader may be oriented horizontally or vertically.

54 Chapter 7 Security

8 Maintenance

Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Type defragment in the taskbar search box, and then select Defragment and Optimize Drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space and help the computer run more eiciently.

To run Disk Cleanup:

1. Type disk in the taskbar search box, and then select Disk Cleanup.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:

● You drop the computer.

● You move the computer with the display closed while the computer is running on battery power.

A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional

docking device or connected to a USB port is not protected by HP 3D DriveGuard.

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these

drives.

Improving performance 55

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notications when updates become available.

If you would like to update your programs and drivers, follow these instructions:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

2. Select My notebook, select the Updates tab, and then select Check for updates and messages.

3. Follow the on-screen instructions.

Cleaning your computer

Cleaning your computer regularly removes dirt, debris, and harmful bacteria. Use the following information to clean most computer surfaces. For computers with wood veneer, see Caring for wood veneer (select products

only) on page 57.

Using HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces with germicidal wipes. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

1. Start HP Easy Clean in one of the following ways:

● Select the Start menu, and then select HP Easy Clean.

– or –

● Select the HP Easy Clean icon in the taskbar.

– or –

● Select Start, and then select the HP Easy Clean tile.

2. Now that your devices are disabled for a short period, use germicidal wipes to safely disinfect all

exposed surfaces of your computer, including the keyboard, display, touchpad, and case. Follow the manufacturer's directions for using the wipes.

56 Chapter 8 Maintenance

IMPORTANT: If you are not sure that a cleaning product is safe for your computer, check the product

contents to make sure that ingredients such as these are not included in the product:

● Alcohol

● Acetone

● Ammonium chloride

● Methylene chloride

● Hydrocarbons

● Any petroleum-based materials such as benzene or thinner

NOTE: Keep the computer open until you have allowed it to completely air dry.

3. When the surface is dry:

a. Connect AC power.

b. Connect all powered external devices.

c. Turn on the computer.

Removing dirt and debris from non-HP Easy Clean computers

If HP Easy Clean is not preinstalled on your computer, follow these steps:

1. Turn o the computer to prevent electric shock or damage to components.

a. Disconnect AC power.

b. Disconnect all powered external devices.

2. Wipe the exterior of the computer with a soft, water-dampened cloth to remove the soil as needed.

● The cloth should be of dry microber or a chamois (static-free cloth without oil), or static-free cloth wipes.

● The cloth should be moist but not wet. Water dripping into the ventilation or other points of ingress can cause damage.

● Do not use brous materials, such as paper towels, which can scratch the computer. Over time, dirt and cleaning agents can get trapped in the scratches.

3. Allow the unit to air dry before using the computer or performing additional cleaning with germicidal

wipes.

4. When you are nished cleaning and the surface is dry:

a. Connect AC power.

b. Connect all powered external devices.

c. Turn on the computer.

Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care and handling are important to ensure the best results over the life of the product. Because of the nature of natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are normal.

Cleaning your computer 57

● Clean the wood with a dry, static-free microber cloth or chamois.

● Avoid cleaning products containing substances such as ammonia, chlorine, acetone, turpentine, or other

mineral spirits.

● Do not expose the wood to sun or moisture for long periods of time.

● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.

● Avoid contact with any substance that might dye or discolor the wood.

● Avoid contact with sharp objects or rough surfaces that might scratch the wood.

Traveling with or shipping your computer

If you have to travel with or ship your computer, follow these tips to keep your equipment safe.

● Prepare the computer for traveling or shipping:

– Back up your information to an external drive.

– Remove all discs and all external media cards, such as memory cards.

– Turn o and then disconnect all external devices.

– Shut down the computer.

● Take along a backup of your information. Keep the backup separate from the computer.

● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your

luggage.

IMPORTANT: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

● If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when

you are allowed to use your computer. In-ight computer use is at the discretion of the airline.

● If you are shipping the computer or a drive, use suitable protective packaging and label the package

“FRAGILE.”

● The use of wireless devices might be restricted in some environments. Such restrictions might apply

aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.

● If you are traveling internationally, follow these suggestions:

Check the computer-related customs regulations for each country or region on your itinerary.

–

– Check the power cord and adapter requirements for each location in which you plan to use the

computer. Voltage, frequency, and plug congurations vary.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt

to run the computer with a voltage converter kit sold for appliances.

58 Chapter 8 Maintenance

9 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most products:

● Backing up your personal information—You can use Windows tools to back up your personal

information (see Using Windows tools on page 59).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 59).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool

(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to

create recovery media (select products only) on page 59).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 59).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

For details:

▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that

matches the type of computer that you have.

Backing up information and creating recovery media 59

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 59.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery

media (select products only) on page 59.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

60 Chapter 9 Backing up, restoring, and recovering

Using HP Sure Recover (select products only)

Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the hardware and rmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specic device drivers

●

Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.

Restoring and recovery 61

10 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or

use the up arrow key or the down arrow key on the keyboard.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow

the on-screen instructions.

To exit Computer Setup, choose one of the following methods:

● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and

Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and

then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 62.

2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

62 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory

Defaults and Exit.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS might be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your computer.

You can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 62.

2. Select Main, and then select System Information.

3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and

Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 63.

Downloading a BIOS update

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

Using Computer Setup 63

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You might need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 62.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

64 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default conguration. Advanced users can customize the default conguration.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.

Using HP Sure Start (select products only) 65

11 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 66.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Select HP PC Hardware Diagnostics Windows.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-

screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

66 Chapter 11 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash

drive.

The tool downloads to the selected location.

– or –

You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store:

1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, you might have to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB ash drive where the .exe le downloaded, double-

click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 68.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

Using HP PC Hardware Diagnostics UEFI 67

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem:

▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID

code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 68.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

68 Chapter 11 Using HP PC Hardware Diagnostics

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, you might have to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, you might have to download the software by using the product name or number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 69

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

70 Chapter 11 Using HP PC Hardware Diagnostics

12 Specications

Input power

The power information in this section might be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.

The computer can operate on DC power within one or more of the following specications. The voltage and current for your computer is located on the regulatory label.

Table 12-1 DC power specications

Input Power Rating

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 4.5 A – 90 W USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 6.9 A – 135 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

19.5 V dc @ 11.8 A – 230 W

19.5 V dc @ 16.92 A – 330 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

Input power 71

Operating environment

Table 12-2 Operating environment specications

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

72 Chapter 12 Specications

13 Electrostatic discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic components.

IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these

precautions:

● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly

grounded.

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● Use nonmagnetic tools.

● Before handling components, discharge static electricity by touching an unpainted metal surface.

● If you remove a component, place it in an electrostatic-safe container.

14 Accessibility

HP and accessibility

Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology helps increase, maintain, and improve the functional capabilities of electronic and information technology. For more information, see

Finding the best assistive technology on page 75.

The HP commitment

HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports the company's diversity objectives and helps ensure that the benets of technology are available to all.

The HP accessibility goal is to design, produce, and market products and services that can be eectively used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices.

To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities:

● Raise the level of awareness of accessibility issues within HP, and provide employees with the training

they need to design, produce, market, and deliver accessible products and services.

● Develop accessibility guidelines for products and services, and hold product development groups

accountable for implementing these guidelines where competitively, technically, and economically feasible.

● Involve people with disabilities in the development of accessibility guidelines and in the design and

testing of products and services.

● Document accessibility features, and make information about HP products and services publicly

available in an accessible form.

● Establish relationships with leading assistive technology and solution providers.

● Support internal and external research and development that improves assistive technology relevant to

HP products and services.

● Support and contribute to industry standards and guidelines for accessibility.

International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-prot association focused on advancing the accessibility profession through networking, education, and certication. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure.

74 Chapter 14 Accessibility

As a founding member, HP joined to participate with other organizations to advance the eld of accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can eectively use.

IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn about membership options.

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate, express themselves, and connect with the world using technology. HP is committed to increasing accessibility awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain, and improve the functional capabilities of electronic and information technology.

You can choose from many AT products. Your AT assessment should allow you to evaluate several products, answer your questions, and facilitate your selection of the best solution for your situation. You will nd that professionals qualied to do AT assessments come from many elds, including those licensed or certied in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others, while not certied or licensed, can also provide evaluation information. You will want to ask about the individual's experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP products

The following links provide information about accessibility features and assistive technology, if applicable, included in various HP products. These resources will help you select the specic assistive technology features and product(s) most appropriate for your situation.

● HP Elite x3–Accessibility Options (Windows 10 Mobile)

● HP PCs–Windows 7 Accessibility Options

● HP PCs–Windows 8 Accessibility Options

● HP PC’s–Windows 10 Accessibility Options

● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)

● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)

● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome

OS)

● HP Shopping–peripherals for HP products

If you need additional support with the accessibility features on your HP product, see Contacting support

on page 78.

Additional links to external partners and suppliers that may provide additional assistance:

● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)

● Google Products accessibility information (Android, Chrome, Google Apps)

HP and accessibility 75

● Assistive Technologies sorted by impairment type

● Assistive Technology Industry Association (ATIA)

Standards and legislation

Standards

Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well as performance-based requirements which focus on functional capabilities of covered products. Specic criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multimedia, and self-contained closed products.

Mandate 376 – EN 301 549

The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online toolkit for public procurement of ICT products. The standard species the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement.

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web designers and developers create sites that better meet the needs of people with disabilities or age-related limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.

WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory, physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0 provides characteristics of accessible content:

● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of

presentation, and color contrast)

● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and

navigability)

● Understandable (by addressing readability, predictability, and input assistance)

● Robust (for instance, by addressing compatibility with assistive technologies)

Legislation and regulations

Accessibility of IT and information has become an area of increasing legislative importance. The following links provide information about key legislation, regulations, and standards.

● United States

● Canada

● Europe

● Australia

● Worldwide

76 Chapter 14 Accessibility

Useful accessibility resources and links

The following organizations might be good resources for information about disabilities and age-related limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP

assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP.

Organizations

● American Association of People with Disabilities (AAPD)

● The Association of Assistive Technology Act Programs (ATAP)

● Hearing Loss Association of America (HLAA)

● Information Technology Technical Assistance and Training Center (ITTATC)

● Lighthouse International

● National Association of the Deaf

● National Federation of the Blind

● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

● W3C Web Accessibility Initiative (WAI)

Educational institutions

● California State University, Northridge, Center on Disabilities (CSUN)

● University of Wisconsin - Madison, Trace Center

● University of Minnesota computer accommodations program

Other disability resources

● ADA (Americans with Disabilities Act) Technical Assistance Program

● ILO Global Business and Disability network

● EnableMart

● European Disability Forum

● Job Accommodation Network

● Microsoft Enable

HP links

Our contact webform

HP comfort and safety guide

HP public sector sales

Useful accessibility resources and links 77

Contacting support

NOTE: Support is in English only.

● Customers who are deaf or hard of hearing who have questions about technical support or accessibility

of HP products:

– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain

Time.

● Customers with other disabilities or age-related limitations who have questions about technical support

or accessibility of HP products, choose one of the following options:

– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

– Complete the Contact form for people with disabilities or age-related limitations.

78 Chapter 14 Accessibility

Index

accessibility 74 accessibility needs assessment 75 action keys 14

airplane mode 15 help 15 identifying 14 keyboard backlight 14 mute 15 next 14 pause 14 play 14 privacy screen 14 screen brightness 14 speaker volume 14 switch screen image 15 touchpad 15 using 14

wireless 15 administrator password 45 airplane mode key 15, 20 antivirus software 52 assistive technology (AT)

nding 75

purpose 74 AT (assistive technology)

nding 75

purpose 74 audio 31

adjusting volume 14

HDMI 34

headphones 31

headsets 32

sound settings 32

speakers 31 audio-out (headphone)/audio-in

(microphone) combo jack, identifying 6

Automatic DriveLock

disabling 48

enabling 48 Automatic Drivelock 48 Automatic DriveLock password

entering 49

backup, creating 59 backups 59 battery

conserving power 41 discharging 41 factory-sealed 42 nding information 41 low battery levels 41

resolving low battery level 42 battery charge 40 battery information, nding 41 battery light 4 battery power 40 BIOS

determining version 63

downloading an update 63

updating 63 Bluetooth device 20, 22 Bluetooth label 19 boot order

changing using the f9 prompt

64 boot order, changing 60 bottom 19 buttons

power 10, 12

camera 7

identifying 7

using 31 camera light, identifying 7 camera privacy cover

using 31 camera privacy cover, identifying 7 caps lock light, identifying 9 caring for wood veneer 57 caring for your computer 56 cleaning your computer 56, 57 components

bottom 17

display 7

keyboard area 8

left side 6 right side 4

Computer Setup

BIOS administrator password 46 navigating and selecting 62 restoring factory settings 62

starting 62 computer setup 62 connecting to a WLAN 21 connector, power 4 connectors

DisplayPort 4 corporate WLAN connection 21 critical battery level 41 customer support, accessibility 78

Disk Cleanup software 55 Disk Defragmenter software 55 display components 7 DisplayPort connector

connecting 35 DisplayPort, connector 4 DisplayPort, identifying 4 DriveLock

description 49

disabling 51

enabling 50 DriveLock master password

changing 51 DriveLock password

changing 51

entering 51

setting 49

electrostatic discharge 73 esc key, identifying 12 external power, using 42

factory-sealed battery 42

ngerprint reader 54 ngerprint reader, identifying 11 ngerprints, registering 52

Index 79

rewall software 52 fn key, identifying 12 fn lock light, identifying 9 four-nger swipe touchpad gesture

four-nger tap touchpad gesture

GPS 22

hardware, locating 3 HDMI audio, conguring 34 HDMI port

connecting 33 HDMI port, identifying 5 headphones, connecting 31 headsets, connecting 32 help action key 15 Hibernation

exiting 39

initiated during critical battery

level 41

initiating 39 high-denition devices, connecting

33, 35, 37

hot keys

break 16

insert 16

microphone mute 15

pause 16

programming query 16

scroll lock 16

using 16 HP 3D DriveGuard 55 HP Assistive Policy 74 HP Client Security 53 HP Device as a Service (HP DaaS) 53 HP Easy Clean

using 56 HP Fast Charge 40 HP LAN-Wireless Protection 24 HP MAC Address Pass Through 25 HP PC Hardware Diagnostics UEFI

downloading 68

starting 68

using 67 HP PC Hardware Diagnostics Windows

downloading 66

installing 67 using 66

HP Recovery media

recovery 60 HP resources 2 HP Sure Recover 61 HP Touchpoint Manager 53

initiating Sleep and Hibernation 38 input power 71 internal microphones, identifying 7 International Association of

Accessibility Professionals 74

jacks

audio-out (headphone)/audio-in

(microphone) combo 6

keyboard and optional mouse

using 30 keyboard backlight

action key 14 keys

action 14

airplane mode 15

esc 12

fn 12

touchpad 15

Windows 12

labels

Bluetooth 19

regulatory 19

serial number 18

service 18

wireless certication 19

WLAN 19 left side components 6 lights

AC adapter and battery 4

battery 4

camera 7

caps lock 9

fn lock 9

microphone mute 9

power 9

privacy key 9

low battery level 41

maintenance

Disk Cleanup 55 Disk Defragmenter 55 updating programs and drivers

56 managing power 38 memory card reader, identifying 4 microphone mute key, identifying

microphone mute light, identifying

9 Miracast 37 mute volume action key 15

next track action key 14 NFC 22

one-nger slide touch screen

gesture 30 operating environment 72

passwords

administrator 45 BIOS administrator 46

user 45 pause action key 14 play action key 14 ports

DisplayPort 4

HDMI 5, 33, 35

USB SuperSpeed port with HP

Sleep and Charge 6 USB Type-C Thunderbolt 32 USB Type-C Thunderbolt port with

HP Sleep and Charge 4

power

battery 40 external 42

power button, identifying 10, 12 power connector

identifying 4

power icon, using 40 power lights 9 power settings, using 40

80 Index

precision touchpad

using 26

precision touchpad gestures

four-nger swipe 29 four-nger tap 28 three-nger swipe 29 three-nger tap 28 two-nger slide 27 two-nger tap 27

privacy key light 9 privacy screen action key,

identifying 14

product name and number,

computer 18

public WLAN connection 21

recovery 59

discs 60 HP Recovery partition 60 media 60 USB ash drive 60

recovery media

creating using HP Cloud Recovery

Download Tool 59

creating using Windows tools 59

regulatory information

regulatory label 19 wireless certication labels 19

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 69

using 69 resources, accessibility 77 restoring 59 right side components 4

screen brightness action keys 14 Section 508 accessibility standards

76 security cable slot, identifying 6 serial number, computer 18 service labels, locating 18 setup utility

navigating and selecting 62

restoring factory settings 62 shipping the computer 58 shutdown 39

Sleep

exiting 38

initiating 38 Sleep and Hibernation, initiating 38 slots

security cable 6 software

antivirus 52

Disk Cleanup 55

Disk Defragmenter 55

rewall 52 software installed, locating 3 software updates, installing 53 sound. See audio sound settings, using 32 speaker volume action keys 14 speakers

connecting 31 speakers, identifying 10, 17 special keys, using 12 standards and legislation,

accessibility 76

Sure Start

using 65 switch screen image action key 15 system restore point, creating 59

tap touchpad and touch screen

gesture 26

three-nger swipe touchpad

gesture 29

three-nger tap touchpad gesture

Thunderbolt port with HP Sleep and

Charge

identifying USB Type-C 4 Thunderbolt, connecting USB Type-

C 32

touch screen gestures

one-nger slide 30 touchpad

settings 8

using 26 touchpad and touch screen gestures

tap 26

two-nger pinch zoom 27 touchpad gestures

four-nger swipe 29

four-nger tap 28

three-nger swipe 29 three-nger tap 28 two-nger slide 27 two-nger tap 27

touchpad key 15 touchpad zone, identifying 8 TPM settings 64 traveling with the computer 19, 58 turning o the computer 39 two-nger pinch zoom touchpad and

touch screen gesture

two-nger slide touchpad gesture

two-nger tap touchpad gesture 27

unresponsive system 39 updating programs and drivers 56 USB SuperSpeed port with HP Sleep

and Charge, identifying 6 USB Type-C port, connecting 32 USB Type-C Thunderbolt port with HP

Sleep and Charge, identifying 4 user password 45 using the keyboard and optional

mouse 30 using the touchpad 26

vents, identifying 6, 17 video 32

DisplayPort 4 DisplayPort connector 35 HDMI port 33 Thunderbolt Port device 32 USB Type-C 32 wireless displays 37

volume

adjusting 14 mute 15

Windows

backup 59 recovery media 59 system restore point 59

Windows Hello

using 52 Windows key, identifying 12 Windows tools, using 59 wireless action key 15

Index 81

wireless button 20 wireless certication label 19 wireless controls

button 20

operating system 20 wireless key 20 wireless light 20 wireless network (WLAN)

connecting 21

corporate WLAN connection 21

functional range 21

public WLAN connection 21 WLAN antennas, identifying 7 WLAN device 19 WLAN label 19 WWAN device 20, 21

82 Index

Hewlett Packard 1J3R9EA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Getting started

Finding information

2 Components

Locating hardware

Locating software

Right

Left

Display

Keyboard area

Touchpad

Touchpad settings

Lights

Special keys

Action keys

Hot keys (select products only)

Bottom

Labels

3 Network connections

Connecting to a wireless network

Using the wireless controls

Wireless button

Operating system controls

Connecting to a WLAN

Using HP Mobile Broadband (select products only)

Using GPS (select products only)

Using Bluetooth wireless devices (select products only)

Connecting Bluetooth devices

Using NFC to share information (select products only)

Sharing

Connecting to a wired network

Connecting to a local area network (LAN) (select products only)

Using HP LAN-Wireless Protection (select products only)

Turning on and customizing HP LAN-Wireless Protection

Using HP MAC Address Pass Through to identify your computer on a network (select products only)

Customizing MAC Address Pass Through

4 Navigating the screen

Using touchpad and touch screen gestures

Using an optional keyboard or mouse

Using an on-screen keyboard (select products only)

5 Entertainment features

Using a camera (select products only)

Using audio

Connecting speakers

Connecting headphones

Connecting headsets

Using sound settings

Using video

Connecting a Thunderbolt device using a USB Type-C cable (select products only)

Connecting video devices using an HDMI cable (select products only)

Setting up HDMI audio

Connecting digital display devices using a DisplayPort cable (select products only)

Discovering and connecting wired displays using MultiStream Transport

Connect displays to computers with NVIDIA graphics (with an optional hub)

Connect displays to computers with Intel graphics (with an optional hub)

Connect displays to computers with Intel graphics (with a built-in hub)

Discovering and connecting to Miracast-compatible wireless displays (select products only)

6 Managing power

Using Sleep and Hibernation

Initiating and exiting Sleep

Initiating and exiting Hibernation (select products only)

Using the Power icon and Power Options

Running on battery power

Using HP Fast Charge (select products only)

Displaying battery charge

Finding battery information in HP Support Assistant (select products only)

Conserving battery power

Identifying low battery levels

Resolving a low battery level

Resolving a low battery level when external power is available

Resolving a low battery level when no power source is available

Resolving a low battery level when the computer cannot exit Hibernation

Factory-sealed battery

Running on external power

7 Security

Protecting the computer

Using passwords