AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
The microSD Logo is a trademark of SD-3C LLC.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA
®
) in the United
States and other countries. Miracast® is a
registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2020
Document Part Number: L96121-001
Product notice
This user guide describes features that are
common to most models. Some features might
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems might require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees might apply and
additional requirements might apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Getting started ............................................................................................................................................. 1
Finding information ............................................................................................................................................... 2
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 9
Button, speakers and ngerprint reader .......................................................................................... 11
Special keys ....................................................................................................................................... 13
Connecting to a wireless network ....................................................................................................................... 21
Using the wireless controls ............................................................................................................... 21
Connecting to a wired network ............................................................................................................................ 24
Connecting to a local area network (LAN) (select products only) .................................................... 24
Using HP LAN-Wireless Protection (select products only) ................................................................ 25
Turning on and customizing HP LAN-Wireless Protection ............................................. 25
v
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 26
Customizing MAC Address Pass Through .......................................................................................... 26
4 Navigating the screen .................................................................................................................................. 27
Using touchpad and touch screen gestures ........................................................................................................ 27
Tap ..................................................................................................................................................... 27
Using an optional keyboard or mouse ................................................................................................................. 31
Using an on-screen keyboard (select products only) .......................................................................................... 31
5 Entertainment features ............................................................................................................................... 32
Using a camera (select products only) ................................................................................................................ 32
Using audio .......................................................................................................................................................... 32
Using sound settings ......................................................................................................................... 33
Using video .......................................................................................................................................................... 33
Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 33
Connecting video devices using an HDMI cable (select products only) ............................................ 34
Setting up HDMI audio .................................................................................................... 35
Discovering and connecting wired displays using MultiStream Transport ...................................... 36
Connect displays to computers with AMD graphics (with an optional hub) ................... 36
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 36
Using data transfer .............................................................................................................................................. 36
Connecting devices to a USB Type-C port (select products only) ..................................................... 37
6 Managing power .......................................................................................................................................... 38
Using Sleep and Hibernation ............................................................................................................................... 38
Initiating and exiting Sleep ............................................................................................................... 38
Initiating and exiting Hibernation (select products only) ................................................................. 39
Shutting down (turning o) the computer .......................................................................................................... 39
Using the Power icon and Power Options ............................................................................................................ 40
vi
Running on battery power ................................................................................................................................... 40
Using HP Fast Charge (select products only) .................................................................................... 40
Running on external power ................................................................................................................................. 42
Protecting the computer ..................................................................................................................................... 44
Using passwords .................................................................................................................................................. 44
Setting passwords in Windows ......................................................................................................... 45
Setting passwords in Computer Setup ............................................................................................. 45
Managing a BIOS administrator password ........................................................................................ 46
Entering a BIOS administrator password ....................................................................... 47
Using DriveLock Security Options ..................................................................................................... 47
Entering a DriveLock password ...................................................................................... 51
Changing a DriveLock password ..................................................................................... 51
Windows Hello (select products only) ................................................................................................................. 52
Using antivirus software ...................................................................................................................................... 52
Using rewall software ........................................................................................................................................ 52
Using Disk Defragmenter .................................................................................................................. 55
Using Disk Cleanup ............................................................................................................................ 55
Using HP 3D DriveGuard (select products only) ................................................................................ 55
Identifying HP 3D DriveGuard status .............................................................................. 56
Updating programs and drivers .......................................................................................................................... 56
Cleaning your computer ...................................................................................................................................... 56
Using HP Easy Clean (select products only) ...................................................................................... 56
Removing dirt and debris from non-HP Easy Clean computers ....................................................... 57
Caring for wood veneer (select products only) ................................................................................. 57
Traveling with or shipping your computer .......................................................................................................... 58
9 Backing up, restoring, and recovering ........................................................................................................... 59
Backing up information and creating recovery media ........................................................................................ 59
Using Windows tools ......................................................................................................................... 59
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 59
Restoring and recovery ........................................................................................................................................ 60
Restoring, resetting, and refreshing using Windows tools .............................................................. 60
Recovering using HP Recovery media ............................................................................................... 60
Changing the computer boot order ................................................................................................... 60
Using HP Sure Recover (select products only) .................................................................................. 61
10 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 62
Using Computer Setup ......................................................................................................................................... 62
Using HP Sure Start (select products only) ......................................................................................................... 65
11 Using HP PC Hardware Diagnostics .............................................................................................................. 66
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 66
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 66
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 67
viii
Downloading HP Hardware Diagnostics Windows by product name or number
Input power .......................................................................................................................................................... 71
HP and accessibility ............................................................................................................................................. 74
Finding the technology tools you need ............................................................................................ 74
The HP commitment ......................................................................................................................... 74
International Association of Accessibility Professionals (IAAP) ....................................................... 74
Finding the best assistive technology .............................................................................................. 75
Assessing your needs ..................................................................................................... 75
Accessibility for HP products .......................................................................................... 75
Standards and legislation .................................................................................................................................... 76
Other disability resources ................................................................................................................. 77
HP links .............................................................................................................................................. 77
Contacting support .............................................................................................................................................. 78
ix
Index ............................................................................................................................................................. 79
x
1Getting started
After you set up and register the computer, HP recommends the following steps to get the most out of your
smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the
Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.
●Connect to the internet—Set up your wired or wireless network so that you can connect to the internet.
For more information, see Network connections on page 21.
●Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 52.
●Get to know your computer—Learn about your computer features. See Components on page 3 and
Navigating the screen on page 27 for additional information.
●Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
●Back up your hard drive—Create recovery discs or a recovery USB ash drive to back up your hard drive.
See Backing up, restoring, and recovering on page 59.
●Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select
products only). HP Support Assistant optimizes computer performance and resolves problems using the
latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar search
box, and then select
HP Support Assistant. Then select Support.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Additional information
ResourceContents
Setup Instructions●Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
‒ or –
Type support in the taskbar search box, and then select
HP Support Assistant. Then select Support.
‒ or –
Select the question mark icon in the taskbar search box.
Then select Support.
Safety & Comfort Guide
To access this guide:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
Regulatory, Safety, and Environmental Notices
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
●Online chat with an HP technician
●Support telephone numbers
●Replacement parts videos (select products only)
●Maintenance and service guides
●HP service center locations
●Proper workstation setup
●Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●Electrical and mechanical safety information
●Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can
write to HP at POD, PO Box 161, Kitchener Road Post Oce, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2Chapter 1 Getting started
●Specic warranty information about this computer
2Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Right-click the Start button, and then select Apps and Features.
Locating hardware3
Right
Table 2-1 Right-side components and their descriptions
ComponentDescription
(1)
(2)Audio-out (headphone)/Audio-in (microphone)
microSDTM memory card reader
combo jack
Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1.Hold the card label-side up, with the connectors facing the
computer.
2.Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3)HDMI portConnects an optional video or audio device, such as a high-
(4)USB SuperSpeed portConnects a USB device, provides high-speed data transfer, and
(5)
4Chapter 2 Components
USB Type-C SuperSpeed port and DisplayPort
connector
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(for select products) charges small devices when the computer
is on or in Sleep mode.
TM
Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
– and –
Table 2-1 Right-side components and their descriptions (continued)
ComponentDescription
Connects a DisplayPort device that has a USB Type-C connector,
providing display output.
(6)Battery lightWhen AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(7)Power connectorConnects an AC adapter.
Right5
Left
Table 2-2 Left-side components and their descriptions
ComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it might not prevent the computer from being mishandled or
stolen.
(2)USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
(3)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
6Chapter 2 Components
Display
Table 2-3 Display components and their descriptions
ComponentDescription
(1)WLAN antennas* (select products only)Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)Internal microphonesRecord sound.
(3)Camera light(s)On: One or more cameras are in use.
(4)Camera(s)Allow(s) you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only)
on page 32. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 52.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5)Camera privacy coverBy default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
NOTE: If you have both front-facing and rear-facing cameras, when
one camera lens is revealed and ready to use, the other is concealed.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Display7
Table 2-3 Display components and their descriptions (continued)
ComponentDescription
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
8Chapter 2 Components
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Choose a setting.
To turn on the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Using an external mouse, click the Touchpad button.
– or –
▲Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad component and its description
ComponentDescription
Touchpad zoneReads your nger gestures to move the pointer or activate items on the
screen.
NOTE: For more information, see Using touchpad and touch screen
gestures on page 27.
Keyboard area9
Lights
Table 2-5 Lights and their descriptions
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(2)Mute light●On: Computer sound is o.
●O: Computer sound is on.
(3)Microphone mute light●On: Microphone is o.
●O: Microphone is on.
(4)Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power
to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
(5)Fn lock lightOn: The fn key is locked. For more information, see Hot keys
(select products only) on page 17.
10Chapter 2 Components
Button, speakers and ngerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your notebook does not include a ngerprint reader.
Table 2-6 Button, speakers and ngerprint reader and their descriptions
ComponentDescription
(1)SpeakersProduce sound.
(2)Power button●When the computer is o, press the button briey to turn on
the computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Keyboard area11
Table 2-6 Button, speakers and ngerprint reader and their descriptions (continued)
ComponentDescription
▲ Right-click the Power meter icon and then select
Power Options.
(3)Fingerprint reader (select products only)Allows a ngerprint logon to Windows, instead of a password
logon.
▲ Swipe down across the ngerprint reader. See Windows
Hello (select products only) on page 52 for details.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
12Chapter 2 Components
Special keys
Table 2-7 Special keys and their descriptions
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes frequently used system functions when pressed in
the fn key.
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 17.
(3)Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
See Action keys on page 15.
(5)Power button●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for
at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Keyboard area13
Table 2-7 Special keys and their descriptions (continued)
ComponentDescription
▲ Right-click the Power meter icon and then select
Power Options.
14Chapter 2 Components
Action keys
Action keys perform specic functions and vary by computer. To determine which keys are on your computer,
look at the icons on your keyboard and match them to the descriptions in this table.
▲To use an action key, press and hold the key.
Table 2-8 Action keys and their descriptions
IconDescription
NOTE: On some products, you must press the fn key in combination with the action key.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only).
To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Keyboard area15
Table 2-8 Action keys and their descriptions (continued)
IconDescription
Mutes the microphone.
Opens the “How to get help in Windows 10” webpage.
Mutes or restores speaker sound.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the touchpad on or o.
Turns the touchpad and touchpad light on and o.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
IMPORTANT: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Executes frequently used tasks. Some tasks might not be available on all products.
●Opens an application, le, or website
●Enters frequently used text into a permanent clipboard
●Ability to change system proles
●Ability to change system properties
●Executes user-dened key sequences
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
16Chapter 2 Components
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲Press the fn key, and then press one of the keys listed in the following table.
Table 2-9 Hot keys and their descriptions
KeyDescription
CTurns on scroll lock.
ETurns on the insert function.
RBreaks the operation.
SSends a programing query.
WPauses the operation.
Keyboard area17
Bottom
Table 2-10 Bottom components and their descriptions
ComponentDescription
VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
18Chapter 2 Components
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