Hewlett Packard 12M28EA User Manual

User Guide

SUMMARY

This guide provides information about components, computer setup, backing up, and more.

Intel and Xeon are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. Red Hat Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries. USB Type-C® is a registered trademark of USB Implementers Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Product notice

This guide describes features that are common to most products. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. See http://www.microsoft.com.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

First Edition: September 2020

Part number: M07795-001

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

About this guide

This guide provides basic information for using and upgrading this product.

WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.

CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

IMPORTANT: Indicates information considered important but not hazard-related (for example, messages

related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task.

NOTE: Contains additional information to emphasize or supplement important points of the main text.

TIP: Provides helpful hints for completing a task.

vi About this guide

Table of contents

1 Locating HP resources .................................................................................................................................... 1

Product information .............................................................................................................................................. 1

Support .................................................................................................................................................................. 1

Product documentation ......................................................................................................................................... 2

Product diagnostics ............................................................................................................................................... 2

Product updates ..................................................................................................................................................... 3

2 Computer features ......................................................................................................................................... 4

Front ....................................................................................................................................................................... 4

Rear ........................................................................................................................................................................ 5

Product specications ........................................................................................................................................... 5

3 Setting up the computer ................................................................................................................................ 7

Ensuring proper ventilation ................................................................................................................................... 7

Setup procedures ................................................................................................................................................... 8

Adding monitors .................................................................................................................................................... 8

Planning for additional monitors ........................................................................................................ 9

Finding supported graphics cards ..................................................................................................... 10

Matching graphics cards to monitor connectors .............................................................................. 10

Identifying monitor connection requirements ................................................................................. 11

Connecting and conguring monitors ............................................................................................... 11

Using a third-party graphics conguration utility ............................................................................ 12

Customizing the monitor (Windows) ................................................................................................ 13

Installing optional components .......................................................................................................................... 13

Security ................................................................................................................................................................ 13

Product recycling ................................................................................................................................................. 13

4 Backing up, restoring, and recovering ........................................................................................................... 14

Backing up information and creating recovery media ........................................................................................ 14

Using Windows tools for backing up ................................................................................................. 14

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 14

Restoring and recovering your system ............................................................................................................... 14

Creating a system restore ................................................................................................................. 15

Restoring and recovery methods ...................................................................................................... 15

Recovering using HP Recovery media ............................................................................................... 15

Changing the computer boot order ................................................................................................... 15

vii

Using HP Sure Recover (select products only) .................................................................................. 16

5 Setting up Linux .......................................................................................................................................... 17

Linux-ready systems ........................................................................................................................................... 17

Setting up Red Hat Enterprise Linux (RHEL) ....................................................................................................... 17

Setting up SUSE Linux Enterprise Desktop (SLED) .............................................................................................. 17

Setting up Ubuntu ................................................................................................................................................ 17

Open source graphics drivers ............................................................................................................ 18

Proprietary graphics drivers ................................................................................................................................ 18

6 Updating the computer ................................................................................................................................ 19

Updating the BIOS ................................................................................................................................................ 19

Determining the current BIOS version .............................................................................................. 19

Upgrading the BIOS ........................................................................................................................... 19

Upgrading device drivers ..................................................................................................................................... 20

7 Maintenance, diagnostics, and minor troubleshooting .................................................................................... 21

Turning o the computer ..................................................................................................................................... 21

If you encounter issues ........................................................................................................................................ 21

For more information ........................................................................................................................ 21

Visual inspection ............................................................................................................................... 21

At startup ........................................................................................................................ 21

During operation ............................................................................................................. 22

Customer Self Repair ...................................................................................................... 22

Blink or beep codes: interpreting POST diagnostic lights and audible codes .................................. 23

Basic troubleshooting ....................................................................................................................... 23

HP Support ........................................................................................................................................ 23

Online support ................................................................................................................ 23

Customer support for computers ................................................................. 24

Advisories or bulletins and notices .............................................................. 24

Product Change Notications ....................................................................... 24

Calling support ................................................................................................................ 24

Locating warranty information ....................................................................................... 25

8 Using HP PC Hardware Diagnostics ................................................................................................................ 26

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 26

Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 26

Accessing HP PC Hardware Diagnostics Windows ............................................................................ 26

Accessing HP PC Hardware Diagnostics Windows from the Start menu ........................ 26

Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 26

viii

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 27

Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 27

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 27

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 27

Installing HP PC Hardware Diagnostics Windows ............................................................................. 28

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 28

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 28

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 28

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 29

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 29

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 29

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 29

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 30

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 30

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 30

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 30

9 Computer operating guidelines, routine care, and shipping preparation ........................................................... 31

Operating guidelines and routine care ................................................................................................................ 31

Cleaning your computer ...................................................................................................................................... 31

Removing dirt and debris from your computer ................................................................................ 31

Cleaning your computer with a disinfectant ..................................................................................... 32

Shipping preparation ........................................................................................................................................... 33

10 Electrostatic discharge ............................................................................................................................... 34

11 Accessibility .............................................................................................................................................. 35

HP and accessibility ............................................................................................................................................. 35

Finding the technology tools you need ............................................................................................ 35

The HP commitment ......................................................................................................................... 35

International Association of Accessibility Professionals (IAAP) ....................................................... 36

Finding the best assistive technology .............................................................................................. 36

Assessing your needs ..................................................................................................... 36

Accessibility for HP products .......................................................................................... 36

Standards and legislation .................................................................................................................................... 37

Standards .......................................................................................................................................... 37

Mandate 376 – EN 301 549 ............................................................................................ 37

Web Content Accessibility Guidelines (WCAG) ................................................................ 37

Legislation and regulations .............................................................................................................. 38

Useful accessibility resources and links .............................................................................................................. 38

Organizations .................................................................................................................................... 38

Educational institutions .................................................................................................................... 38

Other disability resources ................................................................................................................. 39

HP links .............................................................................................................................................. 39

Contacting support .............................................................................................................................................. 39

Index ............................................................................................................................................................. 40

1 Locating HP resources

Read this chapter to learn about where to nd additional HP resources.

Product information

To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Where to nd product information

Topic Location

Technical specications To nd the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and

then click the link. Click Search all QuickSpecs, type your model name in the search box, and then click Go.

Regulatory, Safety, and Environmental Notices

System board A diagram of the system board is located on the inside of the chassis. Additional

Serial number, Agency/Environmental, and operating system labels

Support

To locate resources that provide support and warranty information, use this table.

Table

Topic Location

Product support For HP support, go to http://www.hp.com/support.

See the Regulatory, Safety, and Environmental Notices for product regulatory information. You can also see the Agency/Environmental label.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP

Documentation.

information is located in the computer Maintenance and Service Guide on the web at

http://www.hp.com/support. Follow the instructions to nd your product, and then select

Manuals.

The serial number, Agency/Environmental, and operating system labels might be on the bottom of the computer, on the rear panel of the computer, or under the service door.

1-2 Where to nd support information

Here you can access the following types of support:

● Online chat with an HP technician

● Support telephone numbers

● HP service center locations

Warranty information To access this document:

▲ Type HP Documentation in the taskbar search box, and then select HP

Documentation.

– or –

▲ Go to http://www.hp.com/go/orderdocuments.

Product information 1

Table 1-2 Where to nd support information (continued)

Topic Location

Product documentation

To locate resources that provide product documentation, use this table.

Table 1-3 Where to nd product documentation

Topic Location

IMPORTANT: You must be connected to the internet to access the latest version of

the warranty.

You can nd your HP Limited Warranty located with the user guides on your product. The warranty might be on a CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/

orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO

Box 161, Kitchener Road Post Oice, Singapore 912006. Include your name, phone number, address, and product name.

HP user documentation, white papers, and third-party documentation

Product notications Subscriber's Choice is an HP program that allows you to sign up to receive driver and

Technical specications The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs

Bulletins and Notices To nd advisories, bulletins, and notices:

Product diagnostics

To locate resources that provide product diagnostics tools, use this table.

1-4 Where to nd diagnostics tools

Table

User documentation is located on your hard drive. Type HP Documentation in the taskbar search box, and then select HP Documentation. For the latest online documentation, go to http://www.hp.com/support and follow the instructions to nd your product. Then select Manuals. The documentation includes this user guide and the Maintenance and Service Guide.

software alerts, proactive change notications (PCNs), the HP newsletter, customer advisories, and more. Sign up at https://h41369.www4.hp.com/.

include information about the operating system, power supply, memory, processor, and many other system components. To access the QuickSpecs, go to http://www.hp.com/go/

quickspecs/.

1. Go to http://www.hp.com/support.

2. Follow the instructions to nd your product.

3. Select Advisories or Bulletins and Notices.

Topic Location

Diagnostics tools For additional information, see the computer Maintenance and Service Guide at

2 Chapter 1 Locating HP resources

http://www.hp.com/support. Follow the instructions to nd your product, and then select

Manuals.

Table 1-4 Where to nd diagnostics tools (continued)

Topic Location

Audible beep and light code denitions See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow

POST error codes See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow

Product updates

To locate resources that provide product updates, use this table.

Table 1-5 Where to nd product updates

Topic Location

Driver and BIOS updates Go to http://www.hp.com/support and select Software and Drivers to verify that you

Operating systems For information about Windows® operating systems, go to

the instructions to nd your product, and then select Manuals.

have the latest drivers for the computer.

http://www.support.microsoft.com.

Product updates 3

2 Computer features

This chapter provides you with an overview of your computer's features.

Front

To identify the front panel components, use this illustration and table.

NOTE: Your computer model might look slightly dierent from the illustration in this section.

Table 2-1 Front components and their descriptions

Item Icon Component Item Icon Component

2 5.25 in drive bay

3 HDD activity 8

4 Power button 9

Optical drive (optional)

(optional)

Audio-out (headphone)/Audioin (microphone) combo jack

7 USB SuperSpeed

USB SuperSpeed port

Plus port with HP Sleep and Charge

USB SuperSpeed ports (2)

USB Type-C® SuperSpeed Plus port with HP Sleep and Charge (optional)

Memory card reader (optional)

4 Chapter 2 Computer features

Rear

To identify the rear panel components, use this illustration and table.

NOTE: Your computer model might look slightly dierent from the illustration in this section.

Table 2-2 Rear components and their descriptions

Item Icon Component Item Icon Component

2 DisplayPort™ (DP)

3 Flex IO port 8

4 USB ports (2) 9

NOTE: The labels for the rear panel connectors use industry-standard icons and colors.

NOTE: The DP ports are not supported when the system is congured with Intel® Xeon® E3-12x0 v5 processors. For all other

processors, these DP ports are disabled by default when a discrete graphics card is installed.

NOTE: Simultaneous use of integrated Intel HD graphics and discrete graphics cards to drive more than two monitors can be enabled

using Computer Setup. However, HP recommends using only discrete graphics cards when attaching three or more monitors.

Product specications

Read this section to learn where to nd the technical specications about your computer.

Audio line-out connector (green)

connectors (2)

USB SuperSpeed ports (4)

6 Power connector

7 Security cable slot

RJ-45 (network) jack

Serial port (optional)

To nd the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then click the link. Click Search all QuickSpecs, type your model name in the search box, and then click Go.

Rear 5

– or –

Go to http://www.hp.com/support, and follow the instructions to nd your product. Select Product Information, and then select your computer specications.

6 Chapter 2 Computer features

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