How it Works
Hewlett-Packard
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1250
User Manual
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Hewlett-Packard 1250 User Manual

HP 1250 Fax series
User Guide
HP Fax 1250 series
User Guide
© Copyright 2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Energy Star® and Energy Star logo® are US registered marks of the United States Environmental Protection Agency.
Publication number: Q8096-90101
February 2006
Notice
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes.
Note: Regulatory information can be found in Technical information.
It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first.
● Governmental paper or documents:
– Passports – Immigration papers – Selective service papers – Identification badges,
cards, or insignias
● Governmental stamps:
– Postage stamps
– Food stamps
● Checks or drafts drawn on Governmental agencies
● Paper currency, traveler’s checks, or money orders
● Certificates of deposit
● Copyrighted works
Safety information
Warning To prevent fire or
shock hazard, do not expose this product to rain or any type of moisture.
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
Warning Potential shock
hazard
1. Read and understand all instructions in the Setup Guide.
2. Use only a grounded electrical outlet when connecting the device to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.
3. Observe all warnings and instructions marked on the product.
4. Unplug this product from wall outlets before cleaning.
5. Do not install or use this product near water or when you are wet.
6. Install the product securely on a stable surface.
7. Install the product in a protected location where no one can step on or trip over the power cord, and where the power cord will not be damaged.
8. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting
information in this User Guide.
9. No operator-serviceable parts inside. Refer servicing to qualified service personnel.
10. Use in a well-ventilated area.
11. Use only with the power adapter supplied by HP.
Warning 1 This equipment
will be inoperable when main power fails.
Warning 2 The handset
ear cap used with this product may attract dangerous objects like pins, staples, or needles. Take care to avoid harm that might occur from the retention of dangerous objects on the ear piece of the handset.

Contents

1 HP Fax overview...................................................................................................3
The HP Fax at a glance..........................................................................................3
Control panel features............................................................................................4
Menu overview.......................................................................................................5
Text and symbols...................................................................................................6
2 Find more information.......................................................................................... 9
Sources of information............................................................................................9
3 Finish setting up the HP Fax.............................................................................11
Set your preferences............................................................................................11
Fax setup..............................................................................................................12
4 Load originals and load paper...........................................................................35
Load originals.......................................................................................................35
Choose papers for copying...................................................................................36
Load full-size paper..............................................................................................37
Avoid paper jams..................................................................................................38
5 Use the fax features...........................................................................................41
Send a fax............................................................................................................41
Receive a fax........................................................................................................44
Print reports..........................................................................................................49
Stop faxing............................................................................................................50
6 Use the copy features........................................................................................51
Make a copy.........................................................................................................51
Change the copy settings.....................................................................................51
Stop copying.........................................................................................................52
7 Maintain the HP Fax...........................................................................................53
Clean the HP Fax.................................................................................................53
Print a self-test report...........................................................................................56
Work with print cartridges.....................................................................................56
8 Order supplies....................................................................................................63
Order paper, or other media.................................................................................63
Order print cartridges............................................................................................63
Order other supplies.............................................................................................63
9 Troubleshooting information.............................................................................65
Setup troubleshooting...........................................................................................65
Operational troubleshooting..................................................................................79
10 HP warranty and support...................................................................................83
Warranty...............................................................................................................83
Get support and other information from the Internet.............................................85
Before you call HP customer support...................................................................85
Access your serial number and service ID............................................................ 85
Call in North America during warranty..................................................................86
Prepare the HP Fax for shipment.........................................................................86
Pack the HP Fax...................................................................................................87
11 Technical information........................................................................................89
Paper specifications.............................................................................................89
User Guide
1
Copy specifications...............................................................................................90
Fax specifications.................................................................................................90
Physical specifications..........................................................................................91
Power specifications.............................................................................................91
Environmental specifications................................................................................91
Memory specifications..........................................................................................91
Environmental product stewardship program.......................................................91
Regulatory notices................................................................................................93
Declaration of conformity (European Economic Area)..........................................96
HP Fax 1250 series declaration of conformity......................................................97
Index...........................................................................................................................99
2
HP Fax 1250 series
1

HP Fax overview

You can quickly and easily accomplish tasks such as making a copy or sending a fax from the HP Fax. This section describes the HP Fax hardware features and control panel functions.
● The HP Fax at a glance
● Control panel features
● Menu overview
● Text and symbols

The HP Fax at a glance

Overview
User Guide
Label Description
1 Document feeder tray
2 Control panel display (also referred to as
the display)
3 Paper guides
4 Control panel
5 Print cartridge door
6 Input tray
7 Tray extender
8 Paper-width guide
9 Document catcher
10 Document catcher extender
3
Chapter 1
(continued)
Label Description
11 Handset (handset model only)
12 Power connection
Overview
13 2-EXT (phone) and 1-LINE (fax) ports
14 Rear door
15 Rear door access tab

Control panel features

The following diagram and related table provide a quick reference to the HP Fax control panel features.
Label Name and Description
1
2 Redial/Pause: Redials the most recently dialed number or inserts a 3-second
3
4
5 On light: Indicates, when lighted, that the HP Fax is on. The light blinks when the
4
Speed Dial: Selects a speed dial number.
pause in a fax number.
Lighter / Darker: Lightens or darkens black-and-white faxes being sent.
Fax Resolution: Adjusts the resolution for black-and-white faxes being sent.
HP Fax is performing a task.
HP Fax 1250 series
(continued)
Label Name and Description
6 Attention light: When blinking, the attention light indicates an error has occurred
that requires your attention.
7 Display: View menus and messages.
8 Answer Mode: Switches among the Answer Mode settings. Depending on the
setting, the HP Fax automatically answers incoming phone calls, requires you to receive the fax manually, or "listens" for fax tones.
9 Flash: Cancels a fax and brings up a dial tone. Also, used to answer a call waiting
(handset model only).
10 Setup: Presents the Setup Menu for generating reports and changing fax and
other maintenance settings.
11 Fax: Places the HP Fax in fax mode and presents the Fax Menu. Press Fax
repeatedly to scroll through the options in the Fax Menu.
12 Scan & Fax: Selects the Scan & Fax option so you can scan a fax before sending
it.
13 Copy: Places the HP Fax in copy mode and presents the Copy Menu. Press
Copy repeatedly to scroll through the options in the Copy Menu.
14
15
16
Start Black: Starts a black-and-white copy or fax job.
Start Color: Starts a color copy or fax job.
Cancel: Stops a job, exits a menu, or exits settings.
Right arrow: Increases values on the display.
Overview
17
18
19 On: Turns the HP Fax on or off. The On light next to the On button is lit when the
20
21 One-touch speed dial buttons: Accesses the first ten speed dial numbers. Press a
OK: Selects a menu or a setting on the display.
Left arrow: Decrease values on the display.
HP Fax is on. The light blinks while performing a job.
When the HP Fax is off, a minimal amount of power is still supplied to the device. To completely disconnect the power supply to the HP Fax, turn the device off, and then unplug the power cord.
Keypad: Enter fax numbers, values, or text.
speed dial button once to select the speed dial number presented in the left column. Press the same speed dial button a second time to select the speed dial number in the right column.

Menu overview

The following topics provide a quick reference to top-level menus that appear on the HP Fax display.
User Guide
5
Chapter 1

Copy Menu

Overview

Fax Menu

● Copy Menu
● Fax Menu
● Setup Menu
The following options are available when you press the Copy button on the control panel.
Number of Copies
Reduce / Enlarge
Copy Quality
Copy Paper Size
Paper Type
Lighter / Darker
Enhancements
Set New Defaults
The following options are available when you press the Fax button on the control panel.
Enter Number
Resolution
Lighter / Darker
How to Fax
Set New Defaults

Setup Menu

The following options are available when you press the Setup button on the control panel.
1. Print Report
2. Speed Dial Setup
3. Basic Fax Setup
4. Advanced Fax Setup
5. Tools
6. Preferences

Text and symbols

You can use the control panel keypad to enter text and symbols when you set up speed dial entries and the fax header information.
6
HP Fax 1250 series
You can also enter symbols from the keypad when you dial a fax or phone number. When the HP Fax dials the number, it will interpret the symbol and respond accordingly. For example, if you enter a dash in the fax number, the HP Fax will pause before dialing the remainder of the number. A pause is useful if you need to access an outside line before dialing the fax number.
● Enter text using the keypad on the control panel
● Available symbols for dialing fax numbers

Enter text using the keypad on the control panel

You can enter text or symbols by using the keypad on the control panel.
To enter text
1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below.
Tip Press a button multiple times to see the available characters.
Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad.
2. After the correct letter appears, wait for the cursor to advance automatically to the right, or press
name. Press the button multiple times until the correct letter appears. The first letter of a word is automatically set to uppercase.
. Press the number that corresponds to the next letter in the
Overview
To enter a space, pause, or symbol
➔
To insert a space, press Space. To enter a pause, press Redial/Pause. A dash appears in the number sequence. To enter a symbol, such as @, press the Symbols button repeatedly to scroll
through the list of available symbols: asterisk (*), dash (-), ampersand (&), period (.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@), underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,), colon (:), percent (%), and approximation (~).
To erase a letter, number, or symbol
➔
If you make a mistake, press
to clear it, and then make the correct entry.
After you are done entering text, press OK to store your entry.

Available symbols for dialing fax numbers

To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed dial entries.
User Guide
7
Chapter 1
Overview
Available
Description Available when entering
symbols
* Displays an asterisk symbol when
required for dialing.
- When auto-dialing, the HP Fax enters a pause in the number sequence.
( ) Displays a left or right parenthesis
to separate numbers, such as area codes, for easier reading. These symbols do not affect dialing.
W When auto-dialing, W causes the
HP Fax to wait for a dial tone before continuing to dial.
R During auto-dialing, the R functions
the same as a Flash button on your telephone.
+ Displays a plus symbol. This
symbol does not affect dialing.
Fax header name, speed dial names, speed dial numbers, fax or phone numbers, and monitor dial entries
Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers
Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers
Speed dial numbers and fax or phone numbers
Speed dial numbers and fax or phone numbers
Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers
8
HP Fax 1250 series
2

Find more information

You can access a variety of resources that provide information about setting up and using the HP Fax.

Sources of information

Setup Guide
The Setup Guide provides instructions for setting up the HP Fax. Make sure you follow the steps in the Setup Guide in order.
Note To take full advantage of the features on the HP Fax, you
might need to perform additional setup or set additional preferences, described in the User Guide you are reading. For more information, see Finish setting up the HP Fax.
If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting information in this User Guide.
User Guide
HP Photosmart 2600 series printer User Guide
This User Guide contains information on how to use the HP Fax, including troubleshooting tips and step-by-step instructions. It also provides additional setup instructions to supplement those in the Setup Guide.
Find more information
www.hp.com/support If you have Internet access, you can get help and support from the
HP website. This website offers technical support, drivers, supplies, and ordering information.
User Guide
9
Chapter 2
Find more information
10
HP Fax 1250 series
3

Finish setting up the HP Fax

After you have completed the steps in your Setup Guide, refer to this section to help you finish setting up the HP Fax. This section contains important setup-related information for your device, including information on setting preferences.
● Set your preferences
● Fax setup

Set your preferences

You can change the settings on the HP Fax so that it behaves according to your preference. For example, you can set general device preferences, such as the language used to display messages and the date and time on the display. You can also restore the device settings to what they were when you purchased your device. This will erase any new defaults you have set.
● Set your language and country/region
● Set the date and time
● Adjust the volume

Set your language and country/region

The language and country/region setting determines which language the HP Fax uses to show messages on the display. Usually, you set the language and country/region when you first set up the HP Fax. However, you can change the setting at any time by using the following procedure.
To set your language and country/region
1. Press Setup.
2. Press 6, and then press 1. This selects Preferences and then selects Set Language & Country/Region.
3.
Press use appears, press OK.
4. When prompted, press 1 for Yes or 2 for No.
5.
Press
you want to select appears, press OK.
6. When prompted, press 1 for Yes or 2 for No.
or to scroll through the languages. When the language you want to
to scroll through the countries/regions. When the country/region
or
Finish setup

Set the date and time

You can set the date and time from the control panel. The date and time format is based on the language and country/region setting. When you send a fax, the current date and time are transmitted, along with your name and fax number, as part of the fax header.
Note In some countries/regions, the date and time stamp on the fax header is
a legal requirement.
User Guide
11
Chapter 3
If the HP Fax loses power for more than 72 hours, you might need to reset the date and time.
To set the date and time
1. Press Setup.
2. Press 5, and then press 3. This selects Tools and then selects Date and Time.
3. Enter the month, day, and year by pressing the appropriate numbers on the keypad. Depending on your country/region setting, you might enter the date in a different order.
4. Enter the hours and minutes.
5. If your time is displayed in the 12-hour format, press 1 for AM, or 2 for PM. The new date and time settings appear on the display.

Adjust the volume

The HP Fax provides three levels for adjusting the Ring and Beep Volume and the
Phone Line Monitor Volume.
The ring volume is the volume of the phone rings. The beep volume is the level of button press and error beeps. The default Ring and Beep Volume setting is Soft.
The Phone Line Monitor Volume is the volume of dial tones and fax tones. The default Phone Line Monitor Volume is Medium.
Finish setup

Fax setup

To adjust the Ring and Beep Volume from the control panel
1. Press Setup.
2. Press 3, and then press 4. This selects Basic Fax Setup and then selects Ring and Beep Volume.
3.
Press
4. Press OK.
To adjust the Phone Line Monitor Volume from the control panel
1. Press Setup.
2. Press 3, and then press 5. This selects Basic Fax Setup and then selects Phone Line Monitor Volume.
3.
Press
4. Press OK.
After completing all the steps in the Setup Guide, use the instructions in this section to complete your fax setup. Please keep your Setup Guide for later use.
In this section, you will learn how to set up the HP Fax so that faxing works successfully with equipment and services you might already have on the same phone line as the HP Fax.
to select one of the options: Soft, Loud, or Off.
to select one of the options: Medium, High, or Low.
12
HP Fax 1250 series

Set up the HP Fax for faxing

Before you begin setting up the HP Fax for faxing, determine which kind of phone system your country/region uses. The instructions for setting up the HP Fax for faxing differ depending on whether you have a serial- or parallel-type phone system.
● If you do not see your country/region listed in the table below, you probably have a serial-type phone system. In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the HP Fax. Instead, all equipment must be connected at the telephone wall jack.
Note In some countries/regions that use serial-type phone systems, the
phone cord that came with the HP Fax might have an additional wall plug attached to it. This enables you to connect other telecom devices to the wall jack where you plug in the HP Fax.
● If your country/region is listed in the table below, you probably have a parallel­type telephone system. In a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-EXT" port on the back of the HP Fax.
Note If you have a parallel-type phone system, HP recommends you use
the 2-wire phone cord supplied with the HP Fax to connect the HP Fax to the telephone wall jack.
Countries/regions with a parallel-type phone system
Argentina
Canada Chile China
Australia Brazil
Finish setup
User Guide
Colombia Greece India
Indonesia Ireland Japan
Korea Latin America Malaysia
Mexico Philippines Poland
Portugal Russia Saudi Arabia
Singapore Spain Taiwan
Thailand USA Venezuela
Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Choose the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP Fax. This is important because you might
13
Finish setup
Chapter 3
need to connect some of your existing office equipment directly to the HP Fax, and you might also need to change some fax settings before you can fax successfully.
To determine the best way to set up the HP Fax in your home or office, first read through the questions in this section and record your answers. Next, refer to the table in the following section and choose the recommended setup case based on your answers.
Make sure to read and answer the following questions in the order they are presented.
1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called ADSL in your country/region.)
❑
Yes, I have DSL.
❑
No.
If you answered Yes, proceed directly to Case B: Set up the HP Fax with DSL. You do not need to continue answering questions.
If you answered No, please continue answering questions.
2. Do you have a private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system?
If you answered Yes, proceed directly to Case C: Set up the HP Fax with a PBX
phone system or an ISDN line. You do not need to continue answering questions.
If you answered No, please continue answering questions.
3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns?
❑
Yes, I have distinctive ring.
❑
No.
If you answered Yes, proceed directly to Case D: Fax with a distinctive ring
service on the same line. You do not need to continue answering questions.
If you answered No, please continue answering questions. Are you unsure if you have distinctive ring? Many phone companies offer a
distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number will have a different ring pattern. For example, you can have single, double, and triple rings for the different numbers. You might assign one phone number with a single ring to your voice calls, and another phone number with double rings to your fax calls. This allows you to tell the difference between voice and fax calls when the phone rings.
4. Do you receive voice calls at the same phone number you will use for fax calls on the HP Fax?
❑
Yes, I receive voice calls.
❑
No.
Please continue answering questions.
5. Do you have a computer dial-up modem on the same phone line as the HP Fax?
❑
Yes, I have a computer dial-up modem.
❑
No.
14
HP Fax 1250 series
Are you unsure if you use a computer dial-up modem? If you answer Yes to any of the following questions, you are using a computer dial-up modem:
– Do you send and receive faxes directly to and from your computer software
applications through a dial-up connection?
– Do you send and receive e-mail messages on your computer through a dial-
up connection?
– Do you access the Internet from your computer through a dial-up connection? Please continue answering questions.
6. Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the HP Fax?
❑
Yes, I have an answering machine.
❑
No.
Please continue answering questions.
7. Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the HP Fax?
❑
Yes, I have a voice mail service.
❑
No. After you have completed answering the questions, proceed to the next section to select your fax setup case.
Select your fax setup case
Now that you have answered all the questions about the equipment and services that share the phone line with the HP Fax, you are ready to choose the best setup case for your home or office.
From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system. Step-by-step instructions are included for each case in the sections that follow.
If you have answered all the questions in the previous section and have none of the described equipment or services, choose "None" from the first column in the table.
Finish setup
User Guide
Note If your home or office setup is not described in this section, set up the
HP Fax as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP Fax. If you use another phone cord, you might experience problems sending and receiving faxes.
Other equipment/ services sharing your fax line
None
(You answered No to all
Recommended fax setup for parallel-type phone systems
Case A: Separate fax line (no voice calls received)
Recommended fax setup for serial-type phone systems
Case A: Separate fax line (no voice calls received)
questions.)
DSL service Case B: Set up the
HP Fax with DSL
Case B: Set up the HP Fax with DSL
15
Chapter 3
(continued)
Other equipment/ services sharing your fax line
(You answered Yes to question 1 only.)
Recommended fax setup for parallel-type phone systems
Recommended fax setup for serial-type phone systems
Finish setup
PBX or ISDN system
(You answered Yes to question 2 only.)
Distinctive ring service
(You answered Yes to question 3 only.)
Voice calls
(You answered Yes to question 4 only.)
Voice calls and voice mail service
(You answered Yes to questions 4 and 7 only.)
Computer dial-up modem
(You answered Yes to question 5 only.)
Voice calls and computer dial-up modem
(You answered Yes to questions 4 and 5 only.)
Case C: Set up the HP Fax with a PBX phone system or an ISDN line
Case D: Fax with a distinctive ring service on the same line
Case E: Shared voice/fax line
Case F: Shared voice/fax line with voice mail
Case G: Fax line shared with computer dial-up modem (no voice calls received)
Case H: Shared voice/fax line with computer dial-up modem
Case C: Set up the HP Fax with a PBX phone system or an ISDN line
Case D: Fax with a distinctive ring service on the same line
Case E: Shared voice/fax line
Case F: Shared voice/fax line with voice mail
Not applicable.
Not applicable.
16
Voice calls and answering machine
(You answered Yes to questions 4 and 6 only.)
Voice calls, computer dial­up modem, and answering machine
(You answered Yes to questions 4, 5, and 6 only.)
Voice calls, computer dial­up modem, and voice mail service
(You answered Yes to questions 4, 5, and 7 only.)
Case I: Shared voice/fax line with answering machine
Case J: Shared voice/fax line with computer dial-up modem and answering machine
Case K: Shared voice/fax line with computer dial-up modem and voice mail
Not applicable.
Not applicable.
Not applicable.
HP Fax 1250 series
For additional fax setup information, in specific countries/regions, see the Fax Configuration website listed below.
Austria
www.hp.com/at/faxconfig
Germany www.hp.com/de/faxconfig
Switzerland (French) www.hp.com/ch/fr/faxconfig
Switzerland (German) www.hp.com/ch/de/faxconfig
United Kingdom www.hp.com/uk/faxconfig
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP Fax as described in this section.
Finish setup
User Guide
Back view of the HP Fax
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP Fax to connect to the "1-LINE" port
To set up the HP Fax with a separate fax line
1. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP Fax, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
2. Set the Answer Mode to Fax.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
17
Chapter 3
When the phone rings, the HP Fax will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.
Case B: Set up the HP Fax with DSL
If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP Fax. The DSL filter removes the digital signal that can interfere with the HP Fax, so the HP Fax can communicate properly with the phone line. (DSL might be called ADSL in your country/region.)
Note If you have a DSL line and you do not connect the DSL filter, you will
not be able to send and receive faxes with the HP Fax.
Finish setup
18
Back view of the HP Fax
1 Telephone wall jack
2 DSL filter and cord supplied by your DSL provider
3 Use the phone cord supplied in the box with the HP Fax to connect to the "1-LINE" port
To set up the HP Fax with DSL
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP Fax, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
3. Connect the DSL filter cord to the telephone wall jack.
Note If you have other office equipment or services attached to this
phone line, such as a distinctive ring service, answering machine, or voice
HP Fax 1250 series
mail, see the appropriate section in this section for additional setup guidelines.
4. Run a fax test.
Case C: Set up the HP Fax with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:
● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP Fax to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.
Note Some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
● If you are using a PBX phone system, set the call waiting tone to "off".
Note Many digital PBX systems include a call-waiting tone that is set to
"on" by default. The call waiting tone will interfere with any fax transmission, and you will not be able to send or receive faxes with the HP Fax. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone.
User Guide
● If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
● Make sure you use the supplied cord to connect from the telephone wall jack to the HP Fax. If you do not, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, you can purchase a coupler from your local electronics store and extend it.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP Fax as described in this section.
Finish setup
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Chapter 3
Back view of the HP Fax
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP Fax to connect to the "1-LINE" port
To set up the HP Fax with a distinctive ring service
1. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP Fax, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
Finish setup
20
2. Set the Answer Mode to Fax.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number.
Note By default, the HP Fax is set to answer all ring patterns. If you do
not set the Distinctive Ring to match the ring pattern assigned to your fax number, the HP Fax might answer both voice calls and fax calls or it might not answer at all.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The HP Fax will automatically answer incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to
Answer setting). Then it will begin emitting fax reception tones to the sending fax
machine and receive the fax.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP Fax as described in this section.
HP Fax 1250 series
Back view of the HP Fax
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP Fax to connect to the "1-LINE" port
3 Telephone (optional)
To set up the HP Fax with a shared voice/fax line
1. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP Fax, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
2. Now you need to decide how you want the HP Fax to answer calls, automatically or manually:
– If you set up the HP Fax to answer calls automatically, it answers all
incoming calls and receives faxes. The HP Fax will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP Fax answers the call. To set up the HP Fax to answer calls automatically, set the Answer Mode to Fax.
– If you set up the HP Fax to answer faxes manually, you must be available to
respond in person to incoming fax calls or the HP Fax cannot receive faxes. To set up the HP Fax to answer calls manually, set the Answer Mode to Tel.
3. Run a fax test.
4. Do one of the following, depending on your phone system: – If you have a parallel-type phone system, remove the white plug from the
port labeled 2-EXT on the back of the HP Fax, and then connect a phone to this port.
– If you have a serial-type phone system, you might plug your phone directly
on top of the HP Fax cable which has a wall plug attached to it.
If you pick up the phone before the HP Fax answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually.
Finish setup
User Guide
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Chapter 3
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the HP Fax as described in this section.
Note You cannot receive faxes automatically if you have a voice mail service
at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Back view of the HP Fax
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP Fax to connect to the "1-LINE" port
Finish setup
22
To set up the HP Fax with voice mail
1. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP Fax, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
2. Set the Answer Mode to Tel.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the HP Fax cannot receive faxes.
Case G: Fax line shared with computer dial-up modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer dial-up modem connected on this line, set up the HP Fax as described in this section.
HP Fax 1250 series
Since your computer dial-up modem shares the phone line with the HP Fax, you will not be able to use both your modem and the HP Fax simultaneously. For example, you cannot use the HP Fax for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet.
Back view of the HP Fax
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP Fax to connect to the "1-LINE" port
3 Computer with modem
To set up the HP Fax with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the HP Fax.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Fax.
3. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
Finish setup
User Guide
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP Fax, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
modem software, the HP Fax will not be able to receive faxes.
5. Set the Answer Mode to Fax.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the HP Fax will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.
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Chapter 3
Case H: Shared voice/fax line with computer dial-up modem
If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem connected on this phone line, set up the HP Fax as described in this section.
Since your computer dial-up modem shares the phone line with the HP Fax, you will not be able to use both your modem and the HP Fax simultaneously. For example, you cannot use the HP Fax for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet.
There are two different ways to set up the HP Fax with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.
● If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)
Example of a parallel splitter
● If your computer has two phone ports, set up the HP Fax as described below.
Finish setup
24
Back view of the HP Fax
1 Telephone wall jack
2 "IN" phone port on your computer
3 "OUT" phone port on your computer
4 Telephone
5 Computer with modem
6 Use the phone cord supplied in the box with the HP Fax to connect to the "1-LINE" port
HP Fax 1250 series
To set up the HP Fax on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the HP Fax.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Fax.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP Fax, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
5. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
modem software, the HP Fax will not be able to receive faxes.
6. Now you need to decide how you want the HP Fax to answer calls, automatically or manually:
– If you set up the HP Fax to answer calls automatically, it answers all
incoming calls and receives faxes. The HP Fax will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP Fax answers the call. To set up the HP Fax to answer calls automatically, set the Answer Mode to Fax.
– If you set up the HP Fax to answer faxes manually, you must be available to
respond in person to incoming fax calls or the HP Fax cannot receive faxes. To set up the HP Fax to answer calls manually, set the Answer Mode to Tel.
7. Run a fax test.
If you pick up the phone before the HP Fax answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually.
Finish setup
User Guide
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the HP Fax as described in this section.
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Chapter 3
Back view of the HP Fax
1 Telephone wall jack
2 "IN" port on your answering machine
3 "OUT" port on your answering machine
4 Telephone (optional)
5 Answering machine
6 Use the phone cord supplied in the box with the HP Fax to connect to the "1-LINE" port
To set up the HP Fax with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the HP Fax.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP Fax.
Finish setup
26
Note If you do not connect your answering machine directly to the
HP Fax, fax tones from a sending fax machine might be recorded on your answering machine, and you probably will not be able to receive faxes with the HP Fax.
3. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP Fax, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.
Note If your answering machine does not let you connect an external
phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the HP Fax. You can use standard phone cords for these connections.
HP Fax 1250 series
5. Set the Answer Mode to AnswerMachine.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the HP Fax to the maximum number of rings supported by your device. (The maximum number of rings varies by country/ region.)
8. Run a fax test.
When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP Fax monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the HP Fax will emit fax reception tones and receive the fax; if there are no fax tones, the HP Fax stops monitoring the line and your answering machine can record a voice message.
Case J: Shared voice/fax line with computer dial-up modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem and answering machine connected on this phone line, set up the HP Fax as described in this section.
Since your computer dial-up modem shares the phone line with the HP Fax, you will not be able to use both your modem and the HP Fax simultaneously. For example, you cannot use the HP Fax for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet.
There are two different ways to set the HP Fax with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.
● If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)
Finish setup
User Guide
Example of a parallel splitter
● If your computer has two phone ports, set up the HP Fax as described below.
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