Heston Blumenthal Sage SES990 Instruction Book

™

the Oracle

Instruction Book - SES990

Touch

Contents

IMPORTANT
SAFEGUARDS

2 Important Safety Information
7 Components
10 Assembly
11 Functions
17 Tips
19 Care & Cleaning
23 Troubleshooting

SAGE
RECOMMENDS
SAFETY FIRST

At Sage‰ by Heston
Blumenthal
safety conscious. We design
and manufacture consumer
products with the safety of you,
our valued customer, foremost
in mind. In addition we ask
that you exercise a degree of
care when using any electrical
appliance and adhere to the
following precautions.

‰

we are very

READ ALL
INSTRUCTIONS BEFORE
USE AND SAVE FOR
FUTURE REFERENCE

• Before using for the first
time please ensure that
your electricity supply
is the same as shown
on the rating label on
the underside of the
appliance. If you have any
concerns please contact
your local electricity
company.

‰

• Your Sage
Blumenthal

by Heston

‰

appliance
includes a BS 13 amp
moulded mains plug on
the supply cord.

• Should you need to
change this plug, please
complete the rewiring as
follows (after safe disposal
of the moulded plug).

• Please note that a cut off
plug inserted into a socket
is a serious danger risk.

2

• Wires are coloured as
follows:
– Blue = Neutral
– Brown = Live

• As the colours of the
wire may not correspond
with the coloured
markings which identify
the terminals in your
plug, please refer to the
following:

− The Blue wire must
be connected to
the terminal which
is marked ‘N’

− The Brown wire
must be connected
to the terminal
which is marked
with the letter ‘L’.

• Please note that if a 13
amp plug is used, a 13
amp fuse should be used.

• Remove any packaging
material and promotional
labels or stickers before

™

using the Oracle

Touch

for the first time.

• To eliminate a choking
hazard for young children,
remove and safely discard
the protective cover fitted
to the power plug of this
appliance.

• Do not place the product
near the edge of a bench
or table during operation.
Ensure the surface is level,
clean and free of water
and other substances.

• Do not let the cord hang
over the edge of a bench
or table, or become
knotted. Keep away from
hot gas or electric burner,
or where it could touch a
heated oven.

• This appliance can be
used by children aged
from 8 years and above
if they have been given
supervision or instruction
concerning use of the
appliance in a safe
way and understand
the hazards involved.

3

Cleaning and user
maintenance shall not be
made by children unless
they are aged from 8 years
and above and supervised.
Keep the appliance and
its cord out of reach of
children aged less than 8
years.

• Appliances can be used
by persons with reduced
physical, sensory or
mental capabilities or
lack of experience and
knowledge if they have
been given supervision
or instruction concerning
use of the appliance in a
safe way and understand
the hazards involved.

• Children shall not play
with the appliance.

• Regularly inspect the
supply cord, plug and actual
appliance for any damage. If
found damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service
Centre for examination,
replacement or repair.

• Keep the appliance
and accessories clean. Follow
the cleaning instructions
provided in this book. Any
procedure not listed in this
instruction booklet should be
performed at an authorised
Sage Service Centre.

• The installation of a residual
current device (safety switch)
is recommended to provide
additional safety protection
when using electrical
appliances. It is advisable that
a safety switch with a rated
residual operating current not
exceeding 30mA be installed
in the electrical circuit
supplying the appliance.
See your electrician for
professional advice.

4

SPECIFIC
INSTRUCTIONS
FOR SES990 THE

™

ORACLE

• This appliance is
recommended for
household use only. Do
not use this appliance for
any purpose other than
its intended use. Do not
use in moving vehicles
or boats. Do not use
outdoors.

• If the appliance is to be:

- left unattended

- cleaned

- moved

- assembled; or

- stored

• Always switch Off the
espresso machine by
pressing the Power button
to Off, switch Off at the
power outlet and unplug.

• Ensure the product is
properly assembled
before first use.

TOUCH

• Do not use any other
liquid apart from cold
mains/town water. We
do not recommend the
use of highly filtered, de­mineralised or distilled
water as this may affect
the taste of the coffee and
how the espresso machine
is designed to function.

• Ensure the portafilter
is firmly inserted and
secured into the group
head before starting an
extraction. Never remove
the portafilter during the
extraction process.

• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.

• Use caution after milk
texturing as the ‘Auto
Purge’ function may
purge hot steam when the
steam wand is lowered.

• Use caution when
operating machine as
metal surfaces are liable to
get hot during use.

5

• Use caution when using
the de-scale feature as hot
steam may be released.
Before de-scaling, ensure
drip tray is empty and
inserted. Refer to page 22
for further instructions.

•

normal household waste.
It should be taken to a
local authority waste
collection centre
designated for this
purpose or to a dealer
providing this service. For
more information, please
contact your local council
office.

The symbol shown
indicates that this
appliance should not
be disposed of in

SPECIFIC
INSTRUCTIONS
FOR WATER
FILTER

• Filter cartridge should
be kept out of reach of
children.

• Store filter cartridges in a
dry place in the original
packaging.

• Protect cartridges from
heat and direct sunlight.

• Do not use damaged filter
cartridges.

• Do not open filter
cartridges.

• If you are absent for a
prolonged period of time,
empty the water tank and
replace the cartridge

FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS

6

Components

A

B

C

D

E

F

G

H

A. Integrated conical burr grinder

With removable 280g bean hopper.

B. Top-fill 2.5L removable water tank

With integrated water filter and backlit
level indicator.

C. Grind size dial

Adjust grind size to suit your coffee beans.

D. Touch screen control panel

Displays current settings and provides
touch interface.

E. Grind outlet

With auto grind, dose & tamp function.

F. Heated 58mm group head with

embedded element

G. 58mm full stainless steel portafilter

I

J

K

L

M

N

H. Drop down swivel foot

Lifts the machine upwards for

easy manoeuvrability.
I. Heated cup warming tray
J. Cool touch steam wand

With integrated temperature sensor.
K. Dedicated hot water outlet

Delivers hot water for Long Black

and pre-heating cups.
L. Descale access point
M. Tool storage tray

Houses accessories when not in use.
N. Removable drip tray

With Empty Me! indicator.

7

A

B

D

C

F

G

H

I

ACCESSORIES

A. Stainless steel milk jug
B. 2 cup filter basket
C. 1 cup filter basket
D. Water filter holder with filter
E. Cleaning disc
F. Mini grinds bin
G. Grinder burr brush

J

K

L

E

M

H. Grind outlet brush & tamp

removal magnet
I. Cleaning tool for steam wand tip
J. Two allen keys
K. Steam wand cleaning powder
L. Water hardness test strip
M. Espresso cleaning tablets

8

Oracle™ Touch
Features

COLOUR TOUCH SCREEN
CONTROL PANEL

Swipe & Select from the drinks menu.
Adjust your coffee strength, milk texture
or milk temperature, then save it as your
personal favourite.

HANDS FREE AUTOMATIC
GRIND, DOSE & TAMP

Automatically grinds, doses and tamps the
required amount of coffee, mess free.

GRIND SIZE DIAL

Adjustable grind settings from fine to coarse
for optimal espresso extraction.

STAINLESS STEEL CONICAL BURRS

Maximise ground coffee surface area for a
full espresso flavour.

AUTOMATIC HANDS FREE
MILK TEXTURING

Automatically textures milk to the selected
temperature and style from silky smooth
latté to creamy cappuccino. Automatic purge
removes residual milk from the steam wand
when returned to the downward position.

PRECISION CONTROL

Electronic PID Temperature Control

Electronic temperature control delivers
precise water temperature for optimum
espresso flavour.

Actively Heated Group Head

Commercial size 58mm group head with
embedded element for thermal stability
during extraction.

Regulated Extraction Pressure

Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.

Low Pressure Pre-Infusion

Gradually increases water pressure to gently
expand grinds for an even extraction.

Dual Pumps

Dedicated Italian made espresso and steam
boiler pumps.

Programmable Shot Temperature

Adjust water temperature to achieve optimal
espresso flavour depending on coffee origin
and degree of roast.

SIMULTANEOUS COFFEE & STEAM

Dedicated stainless steel espresso and steam
boilers for simultaneous milk texturing and
espresso extraction.

ADDITIONAL FEATURES

Auto Start

Switches machine on at a specified time.

Auto Off

Switches machine off after 30 minutes.

9

Assembly

BEFORE FIRST USE

Machine Preparation

Remove and discard all labels and packaging
materials attached to your espresso machine.
Ensure you have removed all parts and
accessories before discarding the packaging.

Remove the packaging and the plastics bags
containing the water filter and water filter
holder. Clean parts and accessories (water tank,
portafilter, filter basket, jug) using warm water
and a gentle dish washing liquid. Rinse well
then dry thoroughly.

TIP

To easily manoeuvre your machine, use the
drop down swivel foot located under the drip
tray. When turned to UNLOCK, the swivel
foot drops down & lifts the machine upwards,
making it easier to access the removable water
tank or reposition the machine to another
location.

• Set the reminder for next month of
replacement. We recommend to replace the
filter after 3 months.

• Insert the filter into the two parts of the filter
holder.

• To install the assembled filter holder into the
water tank, align the base of the filter holder
with the adapter inside the water tank. Push
down to lock into place.

• Fill the water tank with cold water before
sliding back into position at the back of the
machine and locking into place.

INSTALLING THE WATER FILTER

• Remove the water filter and water filter holder
from the plastic bag.

• Soak the filter in cold water for 5 minutes.

• Wash the filter holder with cold water.

10

NOTE

If you replace the filter every 3 months or 40
litre use, you don't have to descale the machine.
Filter can be purchased at Sage webpage.

NOTE

DO NOT use highly filtered, demineralised or
distilled water in this machine. This may affect
the taste of the coffee and how the machine
operates.

Functions

FIRST USE

1. Press POWER button to turn the machine

on.

2. Follow the instructions on screen to guide

you through first use setup.

3. After completing setup, the machine will

tell that it is ready to use.

GRINDING OPERATION

Insert bean hopper into position on-top of the
machine. Turn dial to lock into place.
Fill hopper with fresh beans.

Your Oracle is now ready to use

Select the guide to find out more about your Oracle Touch

or to exit and proceed to your drink selection

Guide

The machine is now in STANDBY mode.

4. Touch "Guide" and the machine will guide

you step by step to make your first coffee.
Touch the tick and go to the Drinks Menu
or < to repeat the Setup. To repeat the Guide
at any time, go to Settings Menu.

NOTE

If your water hardness is either 4 or 5 when
tested, we strongly recommend you change to
an alternate water source.

Filtered, bottled spring or mineral water will
extend both the life of your built-in filter and
descale intervals as well as superior taste.
Please ensure to test the water hardness of the
alternative water source you've chosen and
input into the machine accordingly. Avoid
using overly filtered water, like RO water
unless some mineral content is being added
back to the final water. Never use distilled
water, or water with no or low mineral content
as this will affect both the taste and the
functioning of your machine.

TIP

We recommend quality 100% Arabica beans
with a 'Roasted On' date stamped on the bag,
not a 'Best Before' or 'Use By' date. Coffee beans
are best consumed between 5–20 days after
the 'Roasted On' date. Stale coffee may pour too
quickly from the portafilter spouts and taste
bitter and watery.

11

DRINK SELECTION

Cappuccino

To enter Drinks Menu screen, touch the Home icon . Swipe & select your drink.
Touch the 'Help & Tip' icon

to see Oracle™ Touch Guide.

Select your drink

Long Black Latte Flat White

NOTE

Please keep the touch screen dry and clean to ensure that the machine functions properly.

DRINK SCREEN

In this screen, you can adjust your drink by touching the oval shaped buttons. You cannot adjust
the Grind Size by touching the button, use the dial on the side of the machine.

Adjust using the
dial on the side
of the machine

12

'Home' icon 'Setting' icon

Drink chosen

Cappuccino

Brew

20

Single

Hot Water

Espresso - single shot / double shot /
custom extraction time

Long Black - small / medium / large

MilkGrind

65º 08

Milk temperatureBrew setting: touch this button to scroll

Milk froth levelGrind size

SELECTING GRIND SIZE

GRIND OUTLET

GROUP HEAD

POSITION

We recommend you start at No. 30 and adjust
as required to control espresso flow rate.

There are 45 grind size settings (No.1 – finest,
No. 45 – coarsest) to enable you to select the
right grind size for your coffee beans and
achieve the perfect espresso extraction.

To select grind size, rotate the grind size dial
counter-clockwise to increase grind coarseness
or clockwise to increase grind fineness.

SELECTING YOUR FILTER BASKET

Insert the correct Filter Basket into the
Portafilter for the number of coffees or
strength you are making.

2 Cup

Filter Basket

1 Cup

Filter Basket

Use the 1 Cup Filter Basket for making a single
cup or a weaker tasting espresso.

Use the 2 Cup Filter Basket for making 2 cups
or a stronger tasting espresso, usually for mugs
or larger cups.

NOTE

When switching between the 1 Cup & 2 Cup
Filter Baskets, you may need to adjust the grind
size to fine tune your extraction.

GRIND OUTLET

CENTER

To start the auto grind, dose & tamp function,
touch the Grind button on the display.
Grinding will commence.

When the auto grind, dose & tamp function is
complete, rotate the portafilter handle to the
INSERT position and lower to remove.

ESPRESSO EXTRACTION

Align portafilter handle with the INSERT
position on the group head. Lift to insert
portafilter into the group head and rotate
towards the LOCK TIGHT position until
resistance is felt.

Touch the 'Brew' button on the display to start
extraction. You can switch between single shot,
double shot or Custom by touching the 'Single',
'Double' or Custom button. The duration times
are preset, but can be customised.

Brew

Single

Brew

Double

Brew

22

Custom

s

AUTO GRIND DOSE & TAMP

Align portafilter handle with the INSERT
position on the grind outlet. Lift to insert
portafilter into the grind outlet and rotate
to the center position.

MANUAL OVERRIDE

Press and hold the 'Brew' button (approx 2secs)
to enter manual extraction mode. Touch the
Brew button to start the extraction, touch the
Brew button to stop the extraction.

13

TEXTURING MILK

MILK MUST

COVER THIS

SEAL

Different brands and types of milk and milk
alternatives will texture differently. You may
need to adjust the froth level accordingly.

Start with fresh cold milk. Fill milk jug to
below the spout position. Lift steam wand
and insert into milk jug. Lower steam wand,
ensuring it is fully down. The milk jug should
rest on the drip tray and milk should cover the
steam wand seal.

MAX
MIN

When desired temperature is reached, touch
the Milk Button to stop.

Wipe the wand & tip with a clean damp cloth.
Lower steam wand to the down position and
the wand will automatically purge.

CAUTION: BURN HAZARD

Pressurised steam can still be released, even
after machine has been switched off.

Children must always be supervised.

LONG BLACK

There are 3 preset Long Black settings – small,
medium and large.

Grind dose & tamp your porta-filter & insert
into the group head. Position your cup
underneath the porta-filter spouts & the hot
water spout. Espresso will be extracted first, the
hot water is delivered automatically after the
espresso.

To start, touch the 'Milk' button. The screen
will display the temperature of the milk as it
heats. Milk texturing will stop automatically
when the selected milk temperature is reached.
Lift steam wand to remove milk jug. Wipe the
wand & tip with a clean damp cloth. Lower
steam wand to the down position and the wand
will automatically purge.

NOTE

Prior to texturing milk, it is recommended to
momentarily purge the steam wand by first
touching the 'Milk' button. Touching the button
again will stop steam delivery.

MANUAL MILK TEXTURING

Auto milk texturing and auto shut-off are
disabled during manual milk texturing mode.

Lift the steam wand. Press and hold the 'Milk'
Button (approx 2secs) to enter manual mode.

Start frothing by touching the button.

14

PRESET

CUP SIZE

Small Approx. 6oz / 180ml

Medium Approx. 8oz / 240ml

Large Approx. 12oz / 360ml

AMOUNT

BREWED

The brewed amounts are approximate only.
Actual amounts may vary due to the coffee
bean roast, blend and freshness as well as
the selected grind size. These factors affect
extraction rate and shot volume.

HOT WATER

The HOT WATER function can be used to pre­heat cups or add hot water manually.

To start & stop hot water, touch 'Hot Water' on
the screen.

To ensure water is dispensed at the correct
temperature, hot water will cease to dispense
after approx. 30 seconds. Depending on the
size of your cup, you may need to touch the
'Hot Water' button to stop pouring.

NOTE

You cannot run hot water and extract espresso
at the same time.

ADDING NEW DRINK

Touch 'Create New' in the menu screen to
create a customised drink. You can adjust
parameters based on a standard style and
save your own.

Time and Date

Time and Date is optional. You can set time
and date.

Clean Cycle

The Cleaning Cycle cleans the shower screen
and back-flushes the group head.
A pop-up message will let you know when it
is time for cleaning.

Descale Cycle

Descaling prevents excess mineral and scale
build-up. A pop-up message will let you know
when it is time for descaling.

Brew Temperature

It allows you to adjust the recommended
extraction temperature.

Default Milk Temperature

It allows you to adjust default temperature on
all milk base drinks.

+

Add New

Alternatively, after manually adjusting
parameters touch the small icon
the current setting.

SETTINGS

To enter settings menu, touch the icon
on the upper right on the screen.

Quick Start Guide

Machine will guide you on screen, step by step
to make an actual coffee.

Auto Start

Auto Start is optional. It allows you to program
the specific time when the machine will
automatically turn on.

to save

Water Hardness

It is to test water to set how often you need to
descale the machine.

Screen Brightness

You can adjust brightness of your touch screen.

Work Light Brightness

You can adjust brightness of your work light.

Sound Volume

You can adjust volume for alerts and reminders.

Demo Mode

It is for on-screen Oracle™ demonstration
sequence.

Factory Reset

Use this function to reset all programmable
values back to the factory settings and delete all
custom drinks.

15

F

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A

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C

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TRANSPORTING AND STORING

We recommend draining both boilers completely before transporting the machine or storing
for an extended period of time. Refer to the Descale section for the step by step instructions.

This procedure is also intended as an anti-freeze measure in the event the machine is exposed
to extreme cold temperatures.

ADJUSTING CONICAL BURRS

Some types of coffee may require a wider grind range to achieve an ideal extraction or brew.
A feature of the built-in grinder is the ability to extend this range with an adjustable upper burr.
We recommend making only one adjustment at a time.

1 2 3 4 5

Unlock hopper

6

Remove upper
burr

12

Lock upper burr13Insert hopper

16

Remove beans Run grinder until empty Unlock & remove

Remove wire
handle from both
sides of the burr

Replace & lock
hopper

8877 9

Move adjustable
top burr, 1 number,
coarser or finer

6

5

4

Align the number
with the handle
opening

10

7

8

Insert wire
handle from both
sides of the burr

hopper

11

Push upper
burr firmly into
position

14

Lock hopper

Tips

PRE-HEATING

Heating your cup or glass

A warm cup will help maintain the coffee’s
optimal temperature. Pre-heat your cup by
rinsing with hot water from the hot water outlet
and place on the cup warming tray.

Heating the portafilter and filter basket

A cold portafilter and filter basket can
reduce the extraction temperature enough to
significantly affect the quality of your espresso.
Always ensure the portafilter and filter basket
are pre-heated with hot water from the hot
water outlet before initial use.

NOTE

Always wipe the filter basket and portafilter dry
before dosing with ground coffee as moisture
can encourage ‘channeling’ where water
by-passes the ground coffee during extraction.

AUTOMATIC GRINDING,
DOSING & TAMPING

• Ensure hopper is filled with fresh coffee
beans. Never put pre-ground coffee in the
hopper.

• After automatic grinding, dosing & tamping,
wipe any excess coffee from the rim of the
filter basket to ensure a proper seal in the
group head is achieved.

• To adjust tamping height, please use the
allen key provided. Pull the tamping fan
down from the grind outlet, and then
loosen the fan coupling inside by rotating it
counterclockwise. You can adjust the length
of the coupling by loosening the fastener
with the allen key and rotating the coupling
to the desired length.

PURGING THE GROUP HEAD

Before placing the portafilter into the group
head, run a short flow of water through the
group head by touching the 'Brew' button.
Allow water to flow for 5 seconds, then touch
the 'Brewing' button again to stop the flow
of water. This will purge any ground coffee
residue from the group head and stabilise
the water temperature prior to extraction.

THE GRIND

When grinding coffee beans for espresso, the
grind size should be fine but not too fine. The
grind size will affect the rate at which the water
flows through the ground coffee in the filter
basket and the taste of the espresso.

If the grind is too fine (looks like powder and
feels like flour when rubbed between fingers),
the water will not flow through the coffee even
when under pressure. The resulting espresso
will be OVER-EXTRACTED, dark in colour

and bitter in flavour.

If the grind is too coarse the water will flow
through the ground coffee in the filter basket
too quickly. The resulting espresso will be
UNDER-EXTRACTED, lacking in colour
and flavour.

EXTRACTING ESPRESSO

• As a guide, the espresso will start to
flow within 8-12 seconds (this includes
pre-infusion time) and should be the
consistency of warm dripping honey.

• If the espresso starts to flow before
8 seconds, the grind is too coarse. This is
an UNDER-EXTRACTED shot. Adjust the
grind size slightly finer.

• If the espresso starts to flow after 12 seconds,
then the grind is too fine. This is an
OVER-EXTRACTED shot. Adjust the grind
size slightly coarser.

A great espresso is about achieving the
perfect balance between sweetness, acidity
and bitterness.

17

The flavour of your coffee will depend on many
factors, such as the type of coffee beans, degree
of roast, freshness, coarseness or fineness of
the grind.

Experiment by adjusting these factors just one
at a time to achieve the taste of your preference.

EXTRACTION GUIDE

EXTRACTION

TYPES

OVER-EXTRACTED

(bitter • astringent)

BALANCED Optimum

UNDER-EXTRACTED

(underdeveloped • sour)

GRIND

Too

Fine

Too

Coarse

SHOT

DURATION

Over

40secs

Between

25-35secs

Less than

20secs

HINTS & TIPS

If machine is run continuously for 30 minutes,
allow machine to cool for 3 minutes before
each use.

TEXTURING MILK

• Always start with fresh cold milk.

• Fill milk jug to below the spout position.

At a minimum, there should be enough milk
to cover the steam wand seal.

• To remove any condensed water from the
system, ensure the steam wand is in the down
position over the drip tray then touch the
Milk button, allow steam to flow for a few
seconds, then touch the Milk button to stop.

• When texturing milk automatically, ensure
the steam wand is fully down.

HINTS & TIPS

For optimum milk texturing performance it
is critical that the holes around the steam tip
are clear. Even partially blocked holes may
affect the ability of the steam wand to produce
sufficient foam.

Always wipe the wand and tip with a damp
cloth BEFORE returning the wand to the down
position. Wiping the wand will remove the
majority of milk and allow the automatic
purge feature to more effectively remove any
residual milk.

After texturing is complete

• Tap the jug on the counter-top to collapse
any bubbles.

• Swirl the jug to polish and re-integrate
the texture.

• Pour milk directly into the espresso.

• The key is to work quickly, before the milk

begins to separate.

For manual texturing,

• Lift the steam wand and insert the steam tip
1–2cm below the surface of the milk close
to the right hand side of the jug at the
3 o’clock position. Enter manual frothing
mode by pressing and holding the 'Milk'
button (approx 2secs), and then start frothing
by touching the button.

• Keep the tip just under the surface of the
milk until the milk is spinning clockwise,
producing a vortex (whirlpool effect).

• With the milk spinning, slowly lower the jug.
This will bring the steam tip to the surface of
the milk & start to introduce air into the milk.
You may have to gently break the surface of
the milk with the tip to get the milk spinning
fast enough.

• Keep the tip at or slightly below the surface,
continuing to maintain the vortex. Texture
the milk until sufficient volume is obtained.

• Lift the handle of the jug to lower the tip
beneath the surface, but keep the vortex
of milk spinning. Use the touch screen
to monitor the milk temperature. We
recommend 55°C–65°C.

• Touch the Milk button to stop steaming
BEFORE lowering the jug and taking the tip
out of the milk.

18

COFFEE BEAN HINTS & TIPS

• Fresh, quality coffee beans will give you the
best possible extraction.

• We recommend quality 100% Arabica beans
with a ‘Roasted On’ date stamped on the bag,
not a ‘Best Before’ or ‘Use By’ date.

• Coffee beans are best consumed between
5-20 days after the ‘Roasted On’ date. Ideally
only grind directly before the extraction to
maximise flavour.

• Buy coffee beans in small batches to reduce
the storage time.

• Store coffee beans in a cool, dark and dry
container. Vacuum seal if possible.

Care & Cleaning

COLOUR TOUCH SCREEN DISPLAY

Please keep the touch screen dry and clean to
ensure that the machine functions properly.

CLEANING CYCLE

• A message for cleaning will be displayed to

indicate when a cleaning cycle is required
(approx. 200 shots). Or you can start cleaning
cycle by choosing 'Clean Cycle' in 'Settings'.
The cleaning cycle cleans the shower screen
and back-flushes the group head.

• Follow the instruction on the touch screen.

INSTALLING THE WATER FILTER

• Discard the used water filter.

• Wash the filter holder with cold water.

• Insert the filter into the two parts of the filter

holder.

• To install the assembled filter holder into the
water tank, align the base of the filter holder
with the adapter inside the water tank. Push
down to lock into place.

• Fill the water tank with cold water before
sliding back into position at the back of the
machine and locking into place.

NOTE

Visit the Sage website or call Sage Consumer
Support to purchase water filters.

19

CLEANING CONICAL BURRS

Regular cleaning helps the burrs achieve consistent grinding results which is especially important
when grinding for espresso.

1 2 3 4 5

Unlock hopper

6

Remove upper
burr

12

Push upper
burr firmly into
position

Burr brush

Remove beans Run grinder until empty Unlock & remove

7 88 9

Clean upper
burr with
burr brush

13

Lock upper burr14Insert hopper

Replace & lock
hopper

Clean lower
burr with
burr brush

Tamp removal
magnet

Remove tamping
fan with tamp
removal magnet

15

Lock hopper

10

Clean grind
outlet with grind
outlet brush

hopper

11

Replace tamping
fan by hand

20

Grind outlet
brush

CLEANING THE STEAM WAND

IMPORTANT

After every use, thoroughly wipe the steam
wand and tip with a damp cloth & purge
immediately. Failure to clean the steam wand
may affect the milk texturing performance.

• If any of the holes in the tip of the steam
wand become blocked, ensure the machine
stopped steaming and unblock using the
steam tip cleaning tool. Even partially
blocked holes may affect the ability of the
steam wand to produce sufficient foam
volume.

• If steam wand remains blocked, remove the
tip and soak together with steam wand using
the provided steam wand cleaning powder
(instructions below). Screw tip back onto the
steam wand after rinsing.

• The steam wand can be left immersed in the
milk jug filled with water when not in use to
reduce the risk of blockages.

Steam Wand Cleaning Powder

1. Add 1 packet into an empty milk jug.

2. Add 1 cup (8oz/240ml) hot water into

milk jug.

3. Remove steam tip and place with steam

wand into jug.

4. Leave to soak for 20 minutes.

5. Clean, rinse and replace steam tip. Place

wand back into the jug and activate steam
for 10 seconds.

6. Allow to soak for 5 minutes.

7. Activate steam several times to purge

the steam wand, then rinse the wand
thoroughly.

8. Wipe the steam wand dry with a clean cloth.

9. Discard solution & rinse jug thoroughly.

NOTE

If an alternative cleaning solution is used,
please follow the instructions specified.

Please ensure the cleaning solution is food
safe and suitable for stainless steel and silicon
products.

Please ensure the steam wand tip is tightly
fastened after cleaning to avoid temp sensing
error.

Steam Wand
Tip

CLEANING THE FILTER BASKET AND
PORTAFILTER

• The filter basket and portafilter should be
rinsed under hot water after each coffee
making session to remove all residual
coffee oils.

• If the holes in the filter basket become
blocked, dissolve a cleaning tablet in hot
water and soak filter basket and portafilter
in solution for approx. 20 minutes.
Rinse thoroughly.

21

CLEAR WATER BACKFLUSH

• After each coffee making session we
recommend doing a clear water backflush
before you turn off the machine. Empty drip
tray. Insert the cleaning disc into the filter
basket then insert the portafilter into the
group head. Touch the 'Brew' button and
allow pressure to build for 20 seconds, then
touch to stop & release pressure. Repeat this
5 times to purge any fine coffee grounds and
residual coffee oils from the brew water paths.

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen
should be wiped with a damp cloth to remove
any ground coffee particles.

• Periodically, run hot water through the group
head with the filter basket and portafilter in
place, but without ground coffee. This will
remove any residual ground coffee particles
from the shower screen.

• If there seems to be stubborn build up on
the shower screen, use the allen key to undo
the screw in the middle of the shower screen,
making note of which side faces into the
group head.

NOTE

Do not clean any of the parts or accessories in
the dishwasher.

DESCALE

• Use this function to access the descale
procedure when promoted on screen.

• The machine will enter descale mode if you
choose to descale from the pop-up message
or if you choose 'Settings' > 'Descale Cycle'.
Follow the instruction on the touch screen.

• Please ensure you allow approximately

1.5 hour to complete the entire descale
process and follow the step by step
instructions. If you’ve just finished using

your machine, please ensure to turn the
machine off and allow to cool for at least 1
hour before starting your descale process.

NOTE

DO NOT attempt to descale your machine
without using the Descale procedure in the
Settings menu. Damage to your machine could
occur.

CLEANING THE DRIP TRAY
& STORAGE TRAY

• The drip tray should be removed, emptied
and cleaned after each use.

• Remove grill from the drip tray. Wash the drip
tray in warm soapy water.

• The storage tray can be removed and cleaned
with a soft, damp cloth (do not use abrasive
cleansers, pads or cloths which can scratch
the surface).

CLEANING THE OUTER HOUSING
& CUP WARMING TRAY

• The outer housing and cup warming tray
can be cleaned with a soft, damp cloth. Polish
with a soft, dry cloth. Do not use abrasive
cleansers, pads or cloths which can scratch
the surface.

22

Troubleshooting

•

•

•

•

•

•

•

•

•

•

•

•

•

PROBLEM POSSIBLE CAUSE WHAT TO DO

Grinder Motor
starts but no ground
coffee coming
from grind outlet

Grinder Motor
starts but operates
with a loud
‘clicking’ noise

Unable to lock bean
hopper into position

Portafilter overfills

Grinder Emergency
stop?

Grinder running
continuously

No coffee beans in
bean hopper.

Grinder/bean

•

hopper is blocked.
Coffee bean may

•

have become stuck
in hopper.

Grinder is blocked
with foreign item or
chute is blocked.

Moisture clogging

•

grinder.

Coffee beans
obstructing bean
hopper locking
device.

Tamping fan was
removed for
cleaning and not
replaced.

No beans in hopper.• Fill hopper with beans.

Fill bean hopper with fresh coffee beans.
Remove bean hopper. Inspect bean hopper & grinding

•

burrs for blockage. Replace parts and try again.

Remove bean hopper, inspect burrs & remove any
foreign body.

Clean the burrs and grind outlet, see page 20.

•

Leave burrs to dry thoroughly before

•

re-assembling. It is possible to use a hair dryer to blow
air into the burr area to quicken the drying process.

Remove bean hopper. Clear coffee beans from top
of burrs.
Re-lock bean hopper into position.

Check that the tamping fan is in position and
mounted correctly to the drive shaft, see page 16.

Rotate the portafilter to the left to stop the auto grind,
dose & tamp function.

Unplug power cord from power outlet.

Rotate the portafilter to the left to stop the auto grind,

•

dose & tamp function.

Tamping fan has
been removed.

Check that the tamping fan is in position and
mounted correctly to the drive shaft, see page 16.

23

PROBLEM POSSIBLE CAUSE WHAT TO DO

•

•

•

•

•

•

•

•

•

•

•

•

Espresso runs out
around the edge
of the portafilter

and/or

Portafilter comes
out of the group
head during an
extraction

Issues with the
Auto Start feature

Operation Error
message on the
touch screen

Pumps continue
to operate / Steam
is very wet / Hot
water outlet leaks

Portafilter not
inserted in the
group head
correctly.

There are coffee
grounds around the
filter basket rim.

Filter basket rim is
wet or underside of
portafilter lugs are
wet. Wet surfaces
reduce the friction
required to hold
the portafilter in
place whilst under
pressure during an
extraction.

Clock not set or
clock is set with
incorrect time.

A major fault has
occurred and
machine cannot
operate.

Using highly
filtered,
demineralised
or distilled water
which is affecting
how the machine
is designed to
function.

Ensure portafilter is rotated to the right until the
handle is past the center and is securely locked in
place. Rotating past the centre will not damage the
silicone seal.

Clean excess coffee from the rim of the filter basket
after grinding to ensure a proper seal in group head.

Always ensure filter basket and portafilter are dried
thoroughly before filling with coffee, tamping and
inserting into the group head.

Check that the clock and Auto Start time have been
programmed correctly.

Contact Sage Customer Service Centre.

We recommend using cold, filtered water. We do
not recommend using water with no/low mineral
content such as highly filtered, demineralised or
distilled water. If the problem persists, contact Sage
Consumer Support.

24

PROBLEM POSSIBLE CAUSE WHAT TO DO

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

Water does not
flow from the
group head

Display says
"Water tank
empty" but water
tank is full

No steam or
hot water

No hot water

No steam

Machine has not
reached operating
temperature.

Water tank is
empty.

Water tank not
fully inserted &
locked.

Water tank not
fully inserted &
locked.

Machine is not
turned on or
up to operating
temperature.

Water tank is
empty.

Steam wand is
blocked.

Allow time for the machine to reach operating
temperature.

Fill tank. Prime the system by:

1) Touching the 'Brew' button to run water through
the group head for 30 seconds.

2) Touching 'Hot Water' to run water through the hot
water outlet for 30 seconds.

Push water tank in fully and lock latch closed.

Push water tank in fully and lock latch closed.

Ensure the machine is plugged in and ready for use.
You may have a blockage in scale.

•

Please run the descale process.

Fill water tank.

Refer to 'Cleaning the Steam Wand', page 21.
You may have a blockage in scale.

•

Please run the descale process.

The machine is ‘On’
but won't operate

Steam pouring out
of group head

Espresso only
drips from the
portafilter spouts,
restricted flow

Espresso flows out
too quickly

Coffee is ground
too finely.

The coffee is
ground
too coarsely.

Coffee beans are

•

stale.

Turn machine off. Wait for 60 minutes and turn
machine back on.

If problem persists, call Sage Consumer Support.

•

Turn machine off. Wait for 60 minutes and turn
machine back on.

If problem persists, call Sage Consumer Support.

Adjust the grind size to a higher number to make the
grind size slightly coarser.

You may have a blockage in scale.

•

Please run the descale process.

Adjust the grind size to a lower number to make the
grind size slightly finer.

Use freshly roasted coffee beans with a 'Roasted On'

•

date and consume between 5-20 days after that date.

25

PROBLEM POSSIBLE CAUSE WHAT TO DO

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

Coffee not hot
enough

No crema

Not enough
milk texture

Too much coffee
extracted

Not enough
coffee extracted

Cups not pre­heated.

Milk not hot
enough (if making
cappuccino or latté
etc).

Coffee beans are
stale.

Steam wand is
blocked.

Coffee is ground
too coarsely.

Shot duration/

•

volume needs to be
adjusted.

Coffee is ground
too finely.

Shot duration/

•

volume needs to be
adjusted.

Rinse cups under hot water outlet and place on cup
warming tray.

Increase the milk temperature in settings menu.

Use freshly roasted coffee beans with a 'Roasted On'
date and consume between 5-20 days after that date.

Refer to 'Cleaning the Steam Wand', page 21.
You may have a blockage in scale.

•

Please run the descale process.

Different brands and types of milk and milk
alternatives will texture differently. You may need to
adjust the froth level accordingly.

Adjust the grind size to a lower number to make the
grind size slightly finer.

Customise extraction time by touching the

•

'Single'/'Double' button.

Adjust the grind size to a higher number to make the
grind size slightly coarser.

Customise extraction time by touching the

•

'Single'/'Double' button.

Amount of
coffee extracted
has changed,
but all settings
are the same.

26

As coffee beans
age, the extraction
rate changes and
can affect the shot
volume.

Adjust the grind size to a lower number to make the
grind size slightly finer.

Customise extraction time by touching the

•

'Single'/'Double' button.
Use freshly roasted coffee beans with a 'Roasted On'

•

date and consume between 5-20 days after that date.

Notes

27

Sage® by Heston Blumenthal

Freephone (UK Landline): 0808 178 1650

Mobile Calls (National Rate): 0333 0142 970

www.sageappliances.co.uk

[e-mail]

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Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or photographed

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Copyright BRG Appliances 2017.

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