5
Warranty Terms
The ARCHIMEDE A100-A150 automatic dispenser terms of warranty are summarized as
follows:
1. HERO EUROPE provides a one year warranty on the correct functioning of the
products supplied, except for break downs due to normal usage. If a breakdown is
not covered by the warranty, the customer will be charged for the inspection,
implemented by HERO EUROPE, to determine whether the breakdown is covered
by the warranty or not. Should the breakdown be covered by the warranty, HERO
EUROPE will deliver an identical or equivalent product. The terms of warranty,
herein described, apply only if the products supplied by HERO EUROPE are used
in compliance with what is stated in the manual. The labour necessary to complete
the work related to the warranty, together with transfer time, travel, meals and
accommodation expenses will be calculated according to current rates.
2. HERO EUROPE is not obligated to honour the terms of the warranty if:
a. The product was repaired or attempted to be repaired by the customer or by
a third party without the proper authorization from HERO EUROPE, unless
HERO EUROPE previously refused to repair the product at a reasonable
price;
b. HERO EUROPE demonstrates that no defect was detected after testing;
c. The customer did not immediately and correctly communicate the breakdown
to HERO EUROPE, when possible, in writing and/or via fax, and/or did not
carefully follow HERO EUROPE’s instructions;
d. The customer used or treated the product incorrectly or differently to what
was established by HERO EUROPE;
e. The damage was originated by circumstances that occurred during transport
or installation and cannot be verified by HERO EUROPE.
3. Henceforth, the word “program” will refer to the standard computer program that
HERO EUROPE has put at the customer’s disposal, based on computer software
and relevant documents (Software handbook), including any improved or updated
versions. The word “PC” refers to the machine to which the program is associated
and should solely be used in relation to such program.
4. The customer has the right to copy the program partially or completely (up to a
maximum of two copies) for internal security reasons; the copies must bear the
same trademarks, indications pertinent to copy right and any other identification
marks present on the original version of the program.
5. The customer does not have the right to modify, translate, decode or adapt the
program to its original code unless specific written consent is granted by HERO
EUROPE. Furthermore, if requested by the customer, HERO EUROPE must
provide information on how to obtain effective program interfacing with other
software.