hereO series User Manual

Peace of mind, in real-time

User Guide

The hereO Family User Guide - Table of Contents

GETTING STARTED 3

WHAT’S IN THE BOX 3

GETTING TO KNOW YOUR HEREO WATCH 3

CHARGING YOUR HEREO WATCH 4

DOWNLOADING THE HEREO FAMILY APP 5

ACCOUNT REGISTRATION 5

PROFILE CREATION 6

PAIRING YOUR HEREO WATCH 7

USING THE HEREO WATCH AND FAMILY APP 11

CREATING SAFE-ZONES 11

ADDING FAMILY MEMBERS 12

WATCH’S SETTINGS 13

WIRELESS LEASH 15

ADJUSTING THE TIME ON THE HEREO WATCH 16

ACTIVATING THE PANIC ALERT 16

USING THE APP 17

OVERVIEW 17

MAIN MENU 17

USER MENU 19

ADD/REMOVE MEMBER 19

CURRENT LOCATION OF USER 19

FIRMWARE UPDATES 19

TROUBLESHOOTING 19

RESTART YOUR WATCH 19

YOUR WATCH IS DISPLAYING SYNC FOR A LONG TIME 19

IF YOUR WATCH HAS BEEN LOST OR STOLEN 20

NEED FURTHER SUPPORT? 20

DISPOSAL AND RECYCLING INFORMATION 20

3

The hereO family User Guide

GETTING STARTED

WHAT'S IN THE BOX

• hereO GPS Watch

• Universal power charger

• Micro USB cable

• Quick start guide

GETTING TO KNOW YOUR HEREO WATCH

ANATOMY

WRISTBAND SIZE

The hereO GPS Watch comes with an adjustable wristband with six different sizes between 120­160mm. When putting on the watch, ideally it will be snug on your child’s wrist so as not to risk the
watch slipping off.

DIMENSIONS

The dimensions of the watch face are 15x38x38mm (HxWxL).

WEIGHT

The watch weighs 45g.

SPLASH PROOF

The watch will endure splashes of water (e.g. washing hands or a few drops of rain) but it should not

Screen

Panic Alert /

Send pre-dened

message

USB Connector

GPS Module

4

be submerged in water or under high water pressure. We do not recommend swimming, showering
or bathing with the watch on.

MATERIAL

The watch’s wristband is made out of non-allergenic silicon and the face is made of plastic.

BATTERY

The watch has a 410 mAh LiPo (lithium-polymer) battery that will last up to 60 hours on a single
charge (depending on usage and mode).

TOUCHSCREEN INTERFACE

The screen is an EPD (Electronic Paper Display) and has a touch sensitive display with which you can

send a Panic Alert and pre-dened messages

CHARGING YOUR HEREO WATCH

The hereO GPS Watch has a micro USB port for charging the device via the included power adapter.
To charge the device:

1. Connect the USB cable (male)

to the USB power charger

2. Connect the power charger to

your wall outlet

3. Connect the Micro-USB

connector (male) to the hereO
GPS Watch

Depending on usage, your device can last up to 60 hours on one charge. You can check the battery
level of your watch through the app. It is strongly recommendable to charge the device every evening,

as to not nd yourself with only a few hours left of battery life just when you need it the most. Just

plug the device to the charger in the evening and remove it the next morning, before your child
leaves the house.

CHARGE INDICATORS

Your watch should take approximately 2h to be fully charged. Charge indicators are as follows:

“OFF”: Will display on the screen when the battery is at and needs to be charged.

“SYNC”: Will be displayed when connecting to the server

“CHRG”: Will be displayed on the screen during the charging process.

“FULL”: Will be displayed on the screen when the watch reaches its full charge.

5

DOWNLOADING THE HEREO FAMILY APP

Before you can use your new hereO GPS Watch, you will need to download the free hereO Family
companion app from iTunes (for iOS based iPhones) or Google Play (for Android smartphones). From
your smartphone Navigate to:

www.hereofamily.com/download

OR

Scan this QR code:

ACCOUNT REGISTRATION

Once you have successfully
downloaded and installed the hereO
Family app on your device, upon
opening the app you will be prompted
with a log in / sign up screen.

NOTE: If you already have a hereO app account, you can go ahead and sign in, click on the arrow icon

displayed on the feed page, invite a new member, select “activate hereO watch", and skip to the next
section of this walk through – “PAIRING YOUR HEREO WATCH”

6

If you are new to the hereO family, select “Sign Up” and follow the prompts to create your hereO
account.

PROFILE CREATION

Photo Upload – You can upload a picture from your camera roll or take a new picture with your device
camera. Don’t be shy, give us your best shot ;-)

Proceed to ll in your email address, rst and last name, phone number, and a memorable password.

Hit “Create Account”, and you are good to go!

IMPORTANT: Your password should contain capital letters, lowercase letters, and numbers.

7

PAIRING YOUR HEREO WATCH

If you just created a new app account, you will be given the option to activate your new hereO GPS
Watch. The wizard on our app will guide you through every step of the activation.

Once your account is created
successfully, click “Add Device”.

Enter your child’s information and
proceed to the next step.

8

Select hereO 2.

Make sure your bluetooth is enabled
on your smartphone and click “Scan”.

9

You will see a list of the devices found.
Note that the last three digits displayed
on your watch's screen are shown on
your phone. If you have more than one
watch, choose the device you want to

activate rst.

Insert the 4 digits displayed on your
watch. Press "pair device" and wait a
few moments - activation can take up
to 2min.

IMPORTANT:

If your watch is displaying only 3 digits,
add "0" (zero) as the 1st digit.

Eg: If you watch is displaying 567,
insert 0567 on the app.

10

Now that you have successfully created
an account and paired the app with
your hereO GPS Watch, you will be
directed to your News Feed, where

you have the option to dene Safe-

Zones and add family members. You
can do this now, or skip it and come
back to it later via the “settings” menu
at any time.

11

USING THE HEREO WATCH AND FAMILY APP

CREATING SAFE-ZONES

Safe-Zones are virtual geo-fences
around a pin point on the map
that enable you to receive push

notications anytime one of your

family members enters or exits the

predened perimeter. While the

hereO app will learn your child’s
routine and periodically suggest new
Safe-Zones, you can get right to it after
the setup.

TIP: Safe-Zones help extend your device's battery life and we recommend that you create one for

each place where your child usually spends a lot of time.

12

ADDING FAMILY MEMBERS

You can add a family member at any
time by clicking on the arrow in the
top-right corner of the Feed screen.

After clicking the menu, a dropdown
menu will appear where you can invite
a new member.

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You can also add or remove members
at anytime directly via the “Members”
section on the Main Menu.

WATCH'S SETTINGS

From within the hereO Family app,
select the watch user and click on
"Settings". You will be prompted with
a list of the watch's operating modes
as well as time format (time zone,
and 12/24h clock display) and panic
alert settings. Operating modes are as
follows:

14

DAILY MODE

This mode regularly updates the
location of the watch on the family
map and sends Safe-Zone breach

notications as they occur.

STAND BY

This is your battery saver mode.
While you will not receive any push

notications for Safe-Zones, you can

request a location update at any time
via the “update” button. You will still
receive panic alerts and low battery
alerts.

EMERGENCY

This is a live tracking mode. Once
activated, the app will continuously
track the watch and feed the map with
real-time updates. This mode is power
hungry and will quickly consume the
watch’s battery capacity, so please use
sparingly.

FLIGHT MODE

This mode will shut down all
communications to and from your
watch.

15

WIRELESS LEASH

The watch has a Wireless Leash feature that uses bluetooth to create a proximity sensor. When this

feature is activated, you will be notied if your child wanders to far away from you(or whoever is

holding the phone with the hereO app).

You can activate the Wireless Leash by
clicking on the shield icon on the
watch user’s home screen.

Note: Wireless Leash only works on

watch users. You cannot use Wireless
Leash on another app user.

When the feature is activated, the
shield icon should change from white
to blue background.

You'll be notied if your child wanders

more than 30 meters away from you (in
an open space). Additionally, you can
deactivate this feature by clicking the
shield icon again, and the background
color should revert back to white.

16

ADJUSTING THE TIME ON THE HEREO WATCH

The time on your hereO watch can be
adjusted by selecting the appropriate
time zone from within the settings on
the hereO Family app. Simply select
the relevant user, click on "Settings"
(gear icon), and adjust the time zone
as well. You can also choose how you
would like time to be displayed on the
watch, 12h or 24h format.

ACTIVATING THE PANIC ALERT

You can control what happens when the child activates the alert on his/her watch.

To issue a panic alert from the device, press the bottom half of the watch screen and hold for 3-4

seconds. A successfully issued panic alert will ash an SOS message on the watch display.

When the Panic Alert is activated from the watch, a push alert and backup email will be delivered to
each and every family member with the last known location of the watch that issued the alert.

17

USING THE APP

The following is a detailed overview of the companion hereO Family app, the sidekick of your hereO

GPS Watch. Via the app, you can customize the frequency of interactions with the GPS watch, dene

Safe-Zones, receive check-in updates, get panic alerts, and much more. You can read on for the full
list of features included in the companion app.

OVERVIEW

MAIN MENU

The main menu is divided into two
sections, an action bar at the bottom
(Check-in, Alert), and a sub-menu to
customize your interaction with the
app and watch.

Main Menu

User Menu

Add/Remove Member

Current Location of User

Action Bar

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SUB-MENU

FEED

This is the default screen you will see whenever you open the app. On the Feed, you can scroll down
to see the user’s location history (routes) and places that have been recently visited. Information
regarding the active user’s current location, such as approximate address, time of last location share,
and accuracy indicator can be found under the user’s picture. The map also supports pinch to zoom
and double tap zoom.

SAFE-ZONES

Here is where you nd a list of all the Safe-Zones dened in your account. You can activate or
deactivate specic Places for specic members. To create a new Safe-Zone, please refer to

“CREATING SAFE-ZONES”.

MEMBERS

Add, edit, delete, or grant editing permissions to a family member here. Once you have submitted the
form, an email invitation will be sent to the user notifying them of the invitation. Once accepted, the
new user will be added to your app family.

NOTIFICATIONS

Here you will nd a list of incoming notications ltered by user, such as low battery alerts, Safe-Zone
notications, panic alerts, and more.

SETTINGS

Edit your prole, alert settings, and disable/enable location sharing, etc.

ACTIVATE WATCH

Activate a new watch

HELP CENTER

Direct access to our online Help Center for additional resources.

ACTION BAR

CHECK IN

Hit “Check In” to broadcast your location to all family members. Depending on their own settings,

they will either receive a push notication to their smartphone, an email, both, or none at all

(everybody needs a little quiet time every once in awhile).

ALERT

This is the Panic Alert. Clicking on it will issue an alert to all family members containing your current

location. Depending on their own settings, they will either receive a push notication to their

smartphone, an email, both, or none at all.

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SETTINGS

User settings, where you can call, message, or get directions to another user. You can also see the

selected user’s notications.

USER MENU

Here’s where you get a live update on a User’s current position. Just hit “Update”, sit back and give
the app a few seconds to scrape every corner of the world before it provides you with an automagical
location update. You can also get directions to another user, send a “Hug” message to a watch, or
update your settings.

ADD/REMOVE MEMBER

A new hereO in the family? Just hit the arrow icon in the top-right corner and you will be have the
option to invite a new member.

CURRENT LOCATION OF USER

The user’s current location will be displayed at the top of the main screen.

FIRMWARE UPDATES

You may periodically receive messages via the hereO Family app notifying you of an available software

or rmware update for your device. The next time you connect your watch to your computer (via the

included USB cable), you will be prompted to follow the instructions for completing the upgrade.

TROUBLESHOOTING

RESTART YOUR WATCH

To restart your watch, try disconnecting and then reconnecting it to the charger. It might take a few
minutes for the watch to turn on.

YOUR WATCH IS DISPLAYING SYNC FOR A LONG TIME

If the screen shows “SYNC”, the device is having difculties connecting to a cell network in your area.

It can take up 20 minutes to activate when in an area of bad reception. Try connecting and then
disconnecting from the power plug and wait 20 minutes. We suggest that you leave the watch close

to a window or outdoor area while it attempts to nd signal. If it still doesn’t load, please contact our

Support department. .

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IF YOUR WATCH HAS BEEN LOST OR STOLEN….

First things rst. If your watch still has battery (this can be veried via the watch dashboard on your

app), you can get a location update from within the app. If the watch is out of battery, please contact
our customer support team and we will do our best to help you.

NEED FURTHER SUPPORT?

Should you have any issues with your hereO watch, please refer to our online Help Center: support.
hereofamily.com

DISPOSAL AND RECYCLING INFORMATION

This symbol on the products, its battery or its packaging means that this products and batteries must
not be disposed of with household waste. It is your responsibility to hand this over to an applicable
collection point for the recycling of batteries and electronic equipment. This separate collection
and recycling will help to conserve natural resources and prevent potential negative consequences
for human health and the environment due to the possible presence of hazardous substances in
the battery and electronic equipment, which could be caused by inappropriate disposal. For more
information about where to drop off your batteries and electronic waste, please contact the
distributor or the shop where you purchased the product.