Henry Engineering Audio Online Abridged User Manual

HENRY ENGINEERING
503 Key Vista Drive
Sierra Madre, CA
tel: [phone]
fax: [phone]

AUDIO ONLINE - ABRIDGED MANUAL Version 4.2 c. 1999
Interactive Telephone Information System

1.0 DESCRIPTION (Audio OnLine is Y2K COMPLIANT)

Audio OnLine is a powerful system for disseminating audio information using
regular telephone lines. Audio OnLine allows you to record and store high
quality audio messages (news reports, interviews, soundbites, etc) so they can
be accessed by a telephone caller. The system is caller-interactive, so the
caller can select the message desired from a menu of several available messages.
Its features include multi-level menus, multiple Record Passwords, the ability
to assign a different messsage (or menu) to each phone line, and a call counter
which tracks the number of times each message has been played. Messages can be
easily changed, deleted, or saved for later use. Audio OnLine can accept up to
16 phone lines, with hundreds of messages available to callers. All audio is
stored digitally on the host computer's hard drive. For each 10mb of drive
space, about 20 minutes of audio can be recorded.

1.1 WARNING

Audio OnLine software remains the property of Henry Engineering at all times.
It is licensed for use only on one computer at a time. Duplication, copying, or
transmission is stricly prohibited. See Section 12.0.

1.2 SYSTEM REQUIREMENTS

Audio OnLine requires a standard DOS ( DOS Ver. 5.0+ recommended) computer. If
the system is to be operating 24 hours a day, 7 days a week, the computer must
be dedicated to running Audio OnLine and nothing else. A basic 386 PC (up to 4
phone lines) or 486 (over 4 phone lines) with a 40+ MB hard drive is sufficient.
If you will be using an existing computer, see Section 8.0 for more details. If
you are buying a new PC for use with Audio OnLine, buy a basic 486 (or 586)
with ISA expansion slots. You don't need Windows, a mouse, any modems or sound
cards. The monitor can be color or monochrome. NOTE: Audio OnLine CAN operate
in Windows 95/98, however, "Shut Down and Restart in DOS" for best reliability.
Audio OnLine has been designed to be functional, easy to use, and reliable.

3.0 SYSTEM OVERVIEW

Audio OnLine is very powerful and versatile, yet extremely easy to learn and
use. The basic concept is to provide telephone callers with their choice of
audio messages. The caller can select from a Menu of various messages by using
the Touch-Tone buttons on the phone: "To hear the ski report, press 2; to hear
concert information, press 3; to hear the stock market update, press 4"; etc.

Some applications don't require the Menu approach. A phone number could be used
for only one message, e.g., a "night answer" message: "We're closed until
tomorrow at 9 am. Please call back then."

Audio OnLine can accomodate either or both of these scenarios simultaneously.
Incoming phone lines can be routed to a single message, or to a menu from which
the caller can select another message. Any number of phone lines can be routed
to the same message or menu. It's easy to design a system to match your needs.

3.1 EXAMPLES OF USE

Before you can begin recording messages into Audio OnLine, you should decide how
the system will be used. Here are a few common examples, all assuming that the
4-Line version of Audio OnLine is being used:

4 LINES, ALL GOING TO SAME MENU WITH 6 MESSAGE CHOICES

MSG #2
LINE 1 >>>>>> MSG #3
LINE 2 >>>>>> MENU, MSG #1>>>>MSG #4
LINE 3 >>>>>> MSG #5
LINE 4 >>>>>> MSG #6
MSG #7

In this example, all callers get the same menu message (#1), which presents six
messages from which to choose.

4 LINES, EACH GOING TO A SEPARATE MESSAGE

LINE 1 >>>>>>MSG #3
LINE 2 >>>>>>MSG #1
LINE 3 >>>>>>MSG #4
LINE 4 >>>>>>MSG #8

In this example, each incoming line has it's own message. No menu choices are
given to the caller. Note that the MSG# does not have to match the Line #.

4 LINES, 2 GOING TO A MENU WITH CHOICES, 2 GOING TO INDIVIDUAL MESSAGE

LINE 1 >>>>>>MENU, MSG #2 >>>>>>MSG #4
LINE 2 >>>>>> MSG #5
MSG #6
LINE 3 >>>>>>MSG #3 MSG #7
LINE 4 >>>>>>MSG #7

In this example, callers on Lines 1 and 2 hear the menu, which gives 4 choices.
Callers on Line 3 hear only MSG #3; callers on Line 4 hear only MSG #7. Note
that MSG #7 can be heard by either callers on Lines 1, 2 (via menu) or 4.

4 LINES, TWO MENUS

LINE 1 >>>>>> MENU, MSG #1 >>>>>>MSG #3
LINE 2 >>>>>> MSG #4
MSG #5
LINE 3 >>>>>> MENU, MSG #2 >>>>>>MSG #5
LINE 4 >>>>>> MSG #6