Hellodirect ComSwitch 5500 Users Manual
Customer Service: 1-800-288-6794
(for U.S. and Canada)
Customer Service E-mail: ccitech@commandcom.net
Please read through this guide and select the installation procedures appropriate for your specific application before attempting to connect or operate the CS 5500.
Call Forwarding: If Call Forwarding is activated, the
CS 5500 cannot process calls on that line. We recommend that you disconnect service for Call Forwarding.
Phone Company Voice Mail: This service is compatible with the CS 5500 if used in conjunction with the phone company's Distinctive Ring service (service activation required).
NOTE: We recommend that you disconnect service for Call Forwarding.
Introduction to the CS 5500
Thank you for purchasing the CS 5500. Data communications is becoming increasingly popular, and the CS 5500 allows you to take advantage of this technology.
The CS 5500 is a state-of-the-art Telephone Line Sharing device which eliminates the extra dedicated telephone lines used to operate a fax, modem, or other telephone device.
The CS 5500 quickly directs incoming telephone calls to one of four appropriate destinations, typically a computer modem or fax/modem and facsimile machine, as well as a telephone and answering machine, or any other telephone device that responds to a standard phone company ring signal.
Please read through the rest of this guide to learn how to properly install and operate the CS 5500.
Listed below are examples of various telephone activated devices that can be connected to the CS 5500.
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Fax / modem z
Call diverter
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Computer modem z
Fluid storage system
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Facsimile z
Laser fax cartridge
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Answering Machine z
Energy management system
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Telephone z
Time and attendance
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Bulletin Board System (BBS) z
Money order dispensing system
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Credit Card Authorization Terminal z
Remote diagnostic system
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Security alarm and monitoring system z
Flow monitoring system
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Point-of-sale terminal
Unpacking the CS 5500
When you open the CS 5500 box for the first time, inspect the contents. In the box you should find the items to the right.
If any of these items are missing or damaged, contact the dealer where you purchased the unit, or call Customer Service at the number listed in "Two year limited warranty/Service Information."
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CS 5500 Operator’s Guide |
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Installing the CS 5500
The CS 5500 is a single line telephone device that can be installed on any type of modular or non-modular system that consists of one or more lines, with one or more phones. A modular system consists of phone cables that can be connected and disconnected from a telephone device.
A non-modular system consists of cables that are hard-wired to the telephone device and cannot be disconnected from the equipment.
A telephone installer may be required to install the CS 5500 on a non-modular system.
NOTE: Many offices have a KSU or PBX phone system. The CS 5500 works with either of these systems. Simply follow the appropriate installation instructions provided in "Installation on a telephone system."
Ports on the CS 5500
The rear panel of the CS 5500 includes four (4) modular ports and a power input port, as shown:
Connect a single telephone line from a standard telephone (wall) jack to this port.
Connect a single line Telephone Answering Device
Connect your fax machine to the FAX/MODEM port. A computer modem or fax/modem can also connect to this port in lieu of a fax machine.
(TAD) or integrated phone/answering machine to this port.
Depending on the installation, a single line phone, an integrated phone/answering machine, multiple phones, or a telephone system (KSU or PBX) can be connected to this port
The CS 5500 will transfer all voice calls to the TAD and PHONE ports simultaneously.
Placing the CS 5500
The CS 5500 can be placed on either a flat surface, or mounted on a wall with the connected telephone line cords above or below the unit. To mount on a wall, follow these steps:
1.Mark the positions for 2 mounting screws (not supplied) on the wall. The positions should be 3 1/4" apart (vertically). Drill the 2 holes, then thread the screws into the wall. The screws should extend 3/16". Do not over tighten the screws.
2.Align the keyholes on the back of the CS 5500 with the 2 screws, then push in and press down to secure it to the wall.
You can place the telephone line cords through the line guides on the back of the CS 5500 to reduce tangling.
NOTE: If you place the CS 5500 on a flat surface, do not place it in close proximity to any peripheral equipment (approximately 2 to 3 feet away from all electronic equipment).
CS 5500 Operator’s Guide
Connecting the CS 5500
This section explains how to install the CS 5500 in most phone configurations that appear in a home or office. You can install the CS 5500 into one of the following phone configurations:
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a single telephone line
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a telephone system
Installation procedures for each of these configurations are provided in the following sections.
To perform the installation procedures in the following sections, you may need the following equipment:
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telephone cables to connect the CS 5500 to your telephone (wall) jack.
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extension cables--required if the connecting equipment is not located near the CS 5500.
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additional telephone cables -- typically supplied with equipment by the manufacturer. You need additional telephone cables for as many pieces of equipment as you intend to connect to the CS 5500. If the equipment manufacturer does not provide the required cables, you can purchase them at a consumer electronics store.
Installation on a single telephone line
The following diagram shows a complete installation for a |
phone systems, the connections to the CS 5500 remain the same |
single phone line connection. While the connections to the telephone (wall) jack may be different for other types of
1. Plug one end of a telephone line cord into the LINE-IN port on the CS 5500. Plug the other end of the modular line cord into the telephone (wall) jack.
2. Plug the small end of the AC power cord provided with the CS 5500 into the power input port labeled "12 VAC" on the CS 5500. Plug the adapter into a standard AC outlet.
The green LED flashes rapidly for about 5 seconds when power is applied and then remains illuminated, indicating its ON status.
3. To connect an answering machine, plug one end of a telephone line cord into the TAD port on the CS 5500.
for all phone configurations.
4. To connect a phone, plug one end of a telephone line cord into the PHONE port on the CS 5500.
5. To connect a fax machine, plug one end of a telephone line cord into the FAX/MODEM port on the
CS 5500. Set the fax to answer on 1 ring.
6. To connect a telephone device such as a computer modem, in lieu of a fax machine, plug one end of a telephone line cord into the FAX/MODEM port on the CS 5500. Set the modem to answer on 1 ring.
NOTE: To connect a Caller ID device with the CS 5500, simply plug the Caller ID into the PHONE port, then plug your phone into the Caller ID.
The factory setting for Caller ID operation is OFF.
To turn Caller ID ON, perform the following steps:
1.Take the phone in the PHONE port off-hook
2.Press # * 116 * (three beeps) 402 * (three beeps) *
3.Hang up the phone
To turn Caller ID OFF, perform the following steps:
1.Take the phone in the PHONE port off-hook
2.Press # * 016 * (three beeps) 401 * (three beeps) *
3.Hang up the phone
NOTE: Caller ID is a service provided by your local telephone company. (Service activation required.)
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CS 5500 Operator’s Guide |
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Connecting the CS 5500 to an ADSL Phone Line
Two 8K In-Line Microfilter phone filters are required – available from most consumer electronics stores. Connect your filters as shown:
1.Connect the two filters together in series.
2.Plug one end of the connected filters into the telephone (wall) jack.
3.Plug the other end into the LINE-IN port on the CS 5500.
Installation on a telephone system
A telephone system is common in a medium or large office arrangement in which calls are coming in on 2 or more telephone lines and can be routed to any number of extensions. The
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