HEATSTRIP THH1500, THH1800, THH1800SS, THH1500SS, THH2400 Installation, Operation & Maintenance Manual

THERMOFILM AUSTRALIA PTY LTD 27 Rosalie Street, Springvale VIC 3178
P: 61+3 9562 3455 F: 61 [phone] www.heatstrip.com.au

ELECTRIC RADIANT OUTDOOR / INDOOR HEATER

INSTALLATION, OPERATION & MAINTENANCE MANUAL
Prior to installing and operating the heater, read these instructions carefully and retain

for future reference.

INTRODUCTION

The HEATSTRIP product range offers an elegant solution for both indoor and outdoor heating
requirements.
With a wide range of sizes to choose from, heating solutions from a small balcony to large outdoor
restaurant areas are easily catered for.
The heaters can be surface mounted on walls or ceilings, suspension mounted and also fitted to
structural umbrellas.
Casing options include powder coat finish and stainless steel. (Stainless steel model is recommended
in coastal areas.)
All HEATSTRIP products are approved to IEC (European) and ANS (Australia and New Zealand)
standards.
All HEATSTRIP products have an IPX5 rating for protection against water ingress and are suitable for
undercover outdoor installation.

MODEL CODES
model watts rating dimensions weight

THH1500 / THH1500SS 1500 230-240V 850 x 172 x 45mm

5.5Kg

THH1800 / THH1800SS 1800 230-240V 1010 x 172 x 45mm

6.0Kg

THH2400 / THH2400SS 2400 230-240V 1330 x 172 x 45mm

7.5Kg

THH3200 / THH3200SS 3200 230-240V 1770 x 172 x 45mm

9.5Kg

MODEL CODE NOTES

SS Denotes stainless steel casing.
AUS Denotes Australian/NZ plug fitted where applicable.
EUR Denotes European plug fitted where applicable.
UK Denotes UK plug fitted where applicable.
USA Denotes US plug fitted where applicable.

CAUTION

In operation, this heater is VERY HOT – do not touch any part of the heater while it is turned on or
for 30 minutes after it is turned off.

This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible for their safety. Children
should be supervised to ensure they do not play with the appliance.

THERMOFILM AUSTRALIA PTY LTD 27 Rosalie Street, Springvale VIC 3178
P: 61+3 9562 3455 F: 61 [phone] www.heatstrip.com.au

Do not allow any cables, furnishings, flammable materials or other items to come in contact with any
surface of the heater.

If installed in wet areas, the heater switches or controls must be located so they cannot be touched
by persons in the bath or shower.

The heater should have a clearance of 1000mm to adjacent walls, a minimum 60mm clearance from
back of heater to any mounting surface and a minimum clearance of 1000mm or more from bottom
of heater to any surface below.

The heater comes in both plug in (1500W, 1800W, 2400W) and hardwired (3200W) versions. In
both cases, the fixed wiring must be installed in accordance with the relevant wiring regulations.

The heater must not be mounted immediately below or in front of a socket outlet.
In case of heater fault or damaged supply lead, the appliance should be returned to the

distributor/manufacturer for repair.

INSTALLATION – PREPARATION

The HEATSTRIP product is a high intensity radiant heater designed for domestic and commercial
heating applications within indoor and undercover outdoor areas, and should not be used for any
other purpose.

Before commencing installation, make sure the electrical supply voltage is the same as that shown
on the rating plate of the heater.

This appliance must be earthed.
The heater is required to be fitted with an “ON/OFF” isolation switch and can also be controlled via a

timer (recommended), dimmer type or thermostat control. A wall switch should be installed on fixed
wire installations. Optional connection to an R.C.D. is recommended.

In case of heater fault or damaged supply lead, the appliance should be returned to the
distributor/manufacturer for repair.

INSTALLATION

– LOCATION

For both wall and ceiling mounting, the lower part of the heater must be located a minimum of

2100mm above floor level.

Wi

thin an outdoor undercover location, the recommended most effective mounting height for

performance and comfort is between 2300mm and 2

700mm (all sizes).

Recommended maximum effective mounting height

– 3200mm.

For further information refer to www.heatstrip

.com.au

The heater should have a clearance of 1000mm to adjacent walls, a minimum 60mm clearance from

back of heater to any mounting surface and a minimum clearance of 1000mm or more from bottom of

heater to any surface below.

The heater must not be moun

ted immediately below or in front of a socket outlet.

If installed in wet areas, the heater switches or controls must be located so they cannot be touched by

persons in the bath or shower.

Do not allow thermal insulation, cables, flammable materials or a

ny other items to come in contact

with any surface of the heater (purpose designed brackets excluded).

The heater must not be mounted to heat sensitive materials.

OPERATING INSTRUCTIONS

The heater is required to be fitted with an “ON/OFF” isolation swit

ch and can also be controlled via a

timer (recommended), dimmer type or thermostat control. A wall switch should be installed on fixed

wire installations. Optional connection to an R.C.D. is recommended.

THERMOFILM AUSTRALIA PTY LTD 27 Rosalie Street, Springvale VIC 3178
P: 61+3 9562 3455 F: 61 [phone] www.heatstrip.com.au

Once the unit is turned ON via a switch or other con

trol device, it will take approximately 15 minutes

to warm up to normal operating temperature.

Make sure the unit is turned OFF after use.

MODEL DIM “A”

THH1500/THH1500SS 300mm
THH1800/THH1800SS 600mm
THH2400/THH2400SS 600mm
THH3200/THH3200SS 900mm

MAINTAINING & CLEANING

It is important that HEATSTRIP units installed in outdoor locations are regularly cleaned to ensure
long and efficient operating life. It is also a condition of the warranty that the heater must be
cleaned and maintained on a regular basis.

As a guide, the heater should be cleaned as often as windows or outdoor furniture requires cleaning
in the same area. In coastal areas an additional rinsing on a weekly basis with a light spray from a
hose will provide extra protection.
HEATSTRIP units should be cleaned and inspected every 3 months.

In coastal locations in particular, salt in the air can cause rusting and staining of metal (including
stainless steel).
Even in city locations, pollution in the air can contaminate surfaces and will affect the ability of the
coatings and materials of the HEATSTRIP to protect from rust and stains. This applies to both the
painted and stainless steel models.

As the HEATSTRIP has a protection rating for water ingress of IPX5, it can be safely washed and
cleaned with water.
The heater can be lightly sprayed with a hose, but the preferred method of cleaning is to rinse the
heater, using a soft cloth and warm water with mild detergent. Ensure any soap residue is rinsed off
after cleaning.

IMPORTANT MAINTENANCE & CLEANING NOTES

Do not use any abrasive materials or products to clean the heater.
Before any cleaning or inspection activity, the heater must be switched off and cooled down

completely.
After cleaning, turn on the heater for 20 minutes to dry any residue water. When cleaning the

heater, always inspect the back of the heater for build-up of insects, bird droppings, dust, salt build­up, etc. and clean back thoroughly.

Always inspect the heater after high winds, earthquake, vandalism or any other unusual event that
may have affected the heater.

Do not use high pressure hose or high pressure water equipment to clean heaters, light water spray
only.

THERMOFILM AUSTRALIA PTY LTD 27 Rosalie Street, Springvale VIC 3178
P: 61+3 9562 3455 F: 61 [phone] www.heatstrip.com.au

The heater casing and other surfaces may become discoloured or stained when located in areas
where cigarette smoke, oil lamps, incense, cooking appliance, etc are present.

In this case, additional cleaning and maintenance may be required to keep the appliance in good
appearance and condition.

PRODUCT WARRANTY

Thermofilm warrants that HEATSTRIP products will be free from defects in materials and
workmanship for a period of 24 months from date of purchase in accordance with the following
warranty terms and conditions.

The HEATSTRIP product must be installed in accordance to the installation instructions and relevant
electrical standards and codes.

The HEATSTRIP product must be maintained and cleaned according to instructions detailed in the
Installation, Operation and Maintenance Manual.

Provision of the Warranty is subject to:

o The customer has not repaired or altered the

product in any unauthorised manner.

o Thermofilm obligation under this warranty is

limited to repair or replacement at
Thermofilm’s factory of any components of

the product which Thermofilm identifies to its

satisfaction to be defective.

o Transportation charges involved in return of

the product to the Thermofilm factory (or
any other location authorised in writing by
Thermofilm) is the sole responsibility of the
customer.

o Thermofilm does not participate in any site

r

elated costs or labour expenses incidental to

replacement of parts, repairing, removing,
installing, servicing, transportation or
handling of parts or complete products, and
assumes no liability on parts repaired or
replaced without written authorisation.

o All warranty requests for repairs or

replacements must be accompanied by a
completed “Warranty Claim Form” available
from Thermofilm, together with proof of
purchase (and wherever possible, photos of
the installation).

o No product or components will be su

pplied in

advance of an examination of the faulty
product or components by Thermofilm or an
authorised representative of Thermofilm.

o There is no warranty expressed or implied

with regard to capacity requirements. The
selection of the unit or units depends

entirely

upon the system design and capacities as
determined by the purchaser.

o The warranty excludes damage to the product or

components arising from circumstances outside
the control of Thermofilm, including, without
limitation, where the product is not used for
intended purpose, where the product has been
rectified in any way, incorrect installation,
incorrect power supply, damaged caused during
delivery, misapplication, misuse, abuse,
vandalism, lack of maintenance or accident.

o Thermofilm shall not be liable for any default or

delay in performance of its warranty obligations
caused by any circumstances beyond its control,
including, without limitation, judicial or
government restrictions, strikes, fires, floods,
abnormal weather conditions, delaye

d supplies of

components.

o All products are inspected and tested before

despatch and are at the risk of the purchaser
after shipment from the Thermofilm factory, if
not delivered by Thermofilm to destination.

o Should products be determined as damaged on

ar

rival, immediately notify the transport company

of the condition and have them noted on the
freight documents. If damage is discovered after
unpacking, demand immediate inspection by the
transportation company and insist that a record
of the damage is made on the freight
documentation.

The Customer warrants to use the product in
accordance with:

o Any instructions provided to it by Thermofilm

from time to time.

o All government and local regulations, including,

but not limited to all relevant electrical,
environmental laws and regulations governing
the installation, storage use, handling and
maintenance of the goods.

o All necessary and appropriate precautions and

safety measures relating to the installation,
storage, use, handling and maintenance of goods