or explosion may result causing property
damage, personal injury, or death.
• DO NOT USE OR STORE FLAMMABLE
MATERIALS NEAR THIS APPLIANCE.
• DO NOT SPRAY AEROSOLS IN THE VICIN-
ITY OF THIS APPLIANCE WHILE IT IS IN
OPERATION.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO NOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
- If you cannot reach your gas supplier, call
the re department.
• Installation and service must be performed
by a qualied installer, service agency, or the
gas supplier.
• Read, understand and follow
these instructions for safe
installation and operation.
DO NOT
DISCARD
• Leave this manual with
party responsible for use
and operation.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other ammable
materials.
• DO NOT place articles on or against this appliance.
• Keep clothing, furniture, draperies and other ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
This is a room sealed appliance and no other ventilation is
required than what is provided.
WARNING! DO NOT modify this appliance.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
1
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND USING THIS APPLIANCE.
MODEL: SOHO-N-AUB IS SAI GLOBAL APPROVED FOR NATURAL GAS, PROPANE OR
BUTANE AS A BALANCED FLUE FIREPLACE.
Refer to the appliance data plates for gas consumptions and pressures.
Installation of this appliance should only be
carried out by an authorized person in accordance with the manufacturer’s instructions.
Appliance is to be installed in full compliance
with the manufacturer’s instructions, and any
local authorities’ requirements for gas, electrical
and building regulations.
This appliance and its components are tested
and safe when installed in accordance with this
Installation Manual. Report to your dealer any
parts damaged in shipment, specically check
glass condition. The gas logs and ue system
components are in separate packages. Read
all instructions before starting installation and
follow these instructions carefully during installation to ensure maximum benet and safety.
and may present a re hazard.
The Heat & Glo, a brand of Hearth & Home
Technologies Inc. warranty will be voided by,
and Heat & Glo, a brand of Hearth & Home
Technologies Inc. disclaims any responsibility
for the following actions:
• Installation of any damaged replace or ue
system component
• Modication of the replace or balanced ue
system installation other than as instructed
by Heat & Glo, a brand of Hearth & Home
Technologies Inc.
• Improper positioning of the gas logs or the
glass door
• Installation and/or use of any component part
not manufactured or approved by Heat & Glo,
brand of Hearth & Home Technologies Inc.,
not withstanding any independent testing
laboratory or other party approval of such
component part or accessory.
Failure to follow them will void your warranty
It is the responsibility of the professionals involved with the service
and installation of the appliance to test the operation of the appliance
before leaving the installation site.
IMPORTANT: Read all instructions carefully before starting installation.
Failure to follow these installation instructions may result in a possible re
hazard and will void the warranty. Save this manual for future reference.
Heat & Glo, a brand of Hearth & Home Technologies, Inc.
7571 215th Street West, Lakeville, MN 55044
Copyright 2012 • Printed in U.S.A.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/122
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
A. Congratulations
Congratulations on selecting a Heat & Glo gas replace, an
elegant and clean alternative to wood burning replaces.
The Heat & Glo gas replace you have selected is designed
to provide the utmost in safety, reliability, and efciency.
As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
Homeowner Reference Information
Model Name: ___________________________________________ Date purchased/installed: __________________
Serial Number: __________________________________________ Location on replace: _____________________
Warranty information in the attached manual is for international markets,
not Australia. For Australian warranty information, please see below.
Hearth & Home Technologies Inc (HHT)
7571 215th Street West, Lakeville, MN 55044
0011-1-651-345-1777
www.heatnglo.com
HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are
purchased from an HHT authorised dealer.
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will
be free from defects in materials and workmanship at the time of manufacture.
After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during
the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion,
may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the
veri ed purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase
price of the product. This warranty is subject to conditions, exclusions and limitations as described below.
Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this
manufacturer’s warranty begins on the date of rst occupancy of the dwelling or six months after the sale of the product by
an independent, authorised HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s
warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the installation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in
the following table.
The term “Limited Lifetime” in the table below is de ned as: 20 years from the beginning date of warranty coverage for gas
appliances, and 10 years from the beginning date of warranty coverage for wood, pellet and coal appliances. These time
periods re ect the minimum expected useful lives of the designated components under normal operating conditions.
Warranty PeriodHeat & Glo Manufactured Appliances and Venting
PartsLaborGasWoodPellet
1 YearXXXXXXX
EPA
Wood
CoalElectricVenting
Components Covered
All Parts and Material Except
as covered by Conditions,
Exclusion, and Limitations listed
XXX
2 years
3 yearsXFirepots and burnpots
XXXXXFactory-installed blowers
XMolded refractory panels
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/126
Igniters, Electronic
Components, and Glass
Warranty PeriodHeat & Glo Manufactured Appliances and Venting
PartsLaborGasWoodPellet
EPA
Wood
CoalElectricVenting
Components Covered
5 years 1 yearsXXCastings & baf es
7 years 3 yearsXXX
Manifold tubs HEAT & GLO
chimney and termination
10 years 1 yearXBurners, logs and refractory
Limited
Lifetime
3 yearXXXXXFirebox and heat exchanger
90 DaysXXXXXXX
All Replacement Parts
beyond warranty period
OTHER RIGHTS
The HHT manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian
law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
WARRANTY CONDITIONS AND EXCLUSIONS:
• The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorised dealer
or distributor. A list of HHT authorised dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
WARRANTY EXCLUSIONS:
This HHT manufacturer’s warranty does not cover the following:
• Changes in surface nishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface nishes may occur. This is not a aw and is not covered under warranty.
• Damage to printed, plated, or enamelled surfaces caused by ngerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include: paint, wood, pellet and coal gaskets, rebricks, grates, ame guides, light bulbs, batteries and the discoloration
of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identi cation label furnished with the appliance; (2) failure to install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation,
abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by
tightly sealed constructions, insuf cient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those speci ed in the operating instructions; (7) installation or
use of components not supplied with the appliance or any other components not expressly authorized and approved
by HHT (8) modi cation of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interruptions or uctuations of electrical power supply to the appliance.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
7
• Non Heat & Glo venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing replace system in which an insert or a decorative gas appliance is installed.
• Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping
charges for parts
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to appliance location and con guration, environmental conditions, insulation and air tightness of
the structure.
This warranty is void if:
• The appliance has been over- red or operated in atmospheres contaminated by chlorine, uorine, or other damaging
chemicals. Over- ring can be identi ed by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel nishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
There is any damage to the appliance or other components due to water or weather damage which is the result of, but not
limited to, improper chimney or venting installation.
HOW TO CLAIM
• To make a claim against this warranty, contact your local distributor during regular business hours. See addresses
below for a dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster).
• Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom
you originally purchased the product.
• Check with Jetmaster in advance for any costs to you when arranging a warranty call. Travel and shipping charges for
parts are not covered by this manufacturers’ warranty.
• HHT and Jetmaster will assess your claim. HHT or Jetmaster may need to inspect the product as part of the assessment of your claim. If the product requires inspection, HHT or Jetmaster will discuss with you the best way for this to
occur.
• To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The
easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you
do not have your original proof of purchase HHT or Jetmaster may accept other evidence of the date of purchase.
Melbourne
Jetmaster
444 Swan Street
Richmond 3121
(03) 9429-5573
Perth
Fireplace Corner
277 Lord Street
East Perth 6000
(08) 9228-2600
Sydney
Jetmaster
10 Martin Avenue
Arncliff 2205
(02) 9597-7222
2000-645 (1-12) Page 3 of 3
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/128
1
Listing and Code Approvals
A. Appliance Certication
MODELS: SOHO-N-AUB
LABORATORY: SAI GLOBAL
TYPE: Gas Fireplace
STANDARD: AS4553:2008
B. Additional Related Standards
The installation must comply with these installation instructions and all relevant parts of Local and National Building
Standards Regulations and those relevant recommendations of the following British Standards. BS 5871: Part 1
BS 8303 BS 5440: Parts 1 & 2 BS 6891 BSEN1856 Parts
1 & 2 BS 5482 Part 1, as well as IGE/UP/7.
The Heat & Glo gas appliances discussed in this Installer’s
Guide have been tested to certication standards and listed
by the applicable laboratories.
This appliance must be installed in accordance with the
rules in force.
NOX Class 5 for G20, NOX Class 5 for G31
C. Gas Pressure Requirements
Pressure requirements for SOHO-N-AUB replace are
shown in table below.
Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures.
Natural Gas
Inlet Gas Pressure1.13 - 3.40 kPa
Outlet (Manifold) Gas Pressure.80 - .95 kPa
Gas Rate
Max. Input (NETCV)4.0 kW
Burner InjectorDMS 50 (Ø1.78mm)
Pilot Injector51
14.4 MJ/h (Max. rate)
9.8 MJ/h (Min. rate)
The replace and its individual shut-off valve must be dis-
connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 6.0 kPa.
If the replace must be isolated from the gas supply piping system by closing an individual shut-off valve, it must
be of the handle-less type.
WARNING! Risk of Explosion! An in-line regulator
MUST be installed if the gas pressure exceeds 3.7 kPa.
Failure to install a regulator could damage valve.
D. High Altitude Installations
NOTICE: If the heating value of the gas has been reduced,
these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.
When installing above 2000 ft. (610 m) elevation:
Reduce input rate 4% for each 1000 ft. (305 m) above
2000 ft. (610 m).
E. Non-Combustible Materials Specication
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
F. Combustible Materials Specication
Materials made of or surfaced with wood, compressed paper, plant bers, plastics, or other material that can ignite
and burn, whether ame proofed or not, or plastered or
unplastered shall be considered combustible materials.
G. Electrical Codes
All electrical safety testing has been done following the EN
60335-2-102 standard. Local codes apply.
Primary Aeration Setting
Log Effect11 mm Open
Rocks/Pebbles7 mm Open
An in-line regulator MUST be installed if the gas pressure
exceeds 3.40 kPa. Failure to install a regulator could
damage valve.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
9
2
Operating Instructions
User Guide
A. Gas Fireplace Safety
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
replace.
• Alert children and adults to hazards of high temperatures.
Hi gh temp eratures may ignite cloth ing or othe r
ammable materials.
• Keep clothing, furniture, draperies and other ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use
of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not
play with the appliance.
If you expect that small children or vulnerable adults may
come into contact with this replace, the following precautions are recommended:
• Install a physical barrier such as:
- A decorative rescreen.
- Adjustable safety gate.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot replace, whether
operating or cooling down.
• Teach children to NEVER touch the replace.
• Consider not using the replace when children will be
present.
To prevent unintended operation when not using your replace for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug 6 volt adapter plug and remove batteries on IPI
models.
B. Your Fireplace
WARNING! DO NOT operate replace before reading and understanding operating instructions. Failure
to operate replace according to operating instructions
could cause re or injury.
WARNING! DO NOT place combustible objects in front
of the replace or block louvers. High temperatures may
start a re. See Figure 2.2.
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
3 FT. IN FRONT OF FIREPLACE
CLEAR SPACE
Figure 2.2 Clear Space
D. Decorative Doors and Fronts
WARNING! Risk of Fire! Install ONLY doors or fronts
approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause replace to overheat.
This fireplace has been supplied with an integral
barrier to prevent direct contact with the xed glass
panel. DO NOT operate the replace with the barrier
removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
E. Fixed Glass Assembly
See Section 9.B.
F. Remote Controls, Wall Controls and Wall
Switches
Follow the instructions supplied with the control installed
to operate your replace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
G. Before Lighting Fireplace
Before operating this replace for the rst time, have a
qualied service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the rebox.
• Review proper placement of logs, ember material and/
or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate replace with xed glass assembly removed.
For more information refer to the instructions supplied with
your decorative door or front.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
11
H. Lighting Instructions (IPI)
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a re or explosion
may result causing property damage, personal injury or loss of life.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burner. DO NOT try to light the burner by
hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
WARNING:
DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can
cause injury or property damage. Refer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to the
State of California to cause cancer, birth
defects, or other reproductive harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
C. DO NOT use this appliance if any
part has been under water. Immediately call a qualied service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
CAUTION:
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gasoline and other liquids having ammable
vapors away.
DO NOT operate the appliance with
xed glass assembly removed, cracked
or broken. Replacement of the xed
glass assembly should be done by a
licensed or qualied service person.
NOT FOR USE
WITH SOLID FUEL
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certied for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional information, consult a qualied installer, service agency or the gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
GAS
VALVE
2. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the oor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this label. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
Equipped with thermostat: Set temperature to
desired setting.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
to OFF.
Equipped with remote or wall control: Press
OFF button.
Equipped with thermostat: Set temperature to
lowest setting.
2. Service technician should turn off electric
power to the control when performing service.
593-913G
Hearth & Home Technologies replace, please refer to www.replaces.com.
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 2.3.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.
ON Position: Appliance will ignite and run continuously
in the HI ame setting, with no adjustment in ame
output. This mode of operation is primarily used for
initial installation or power outage operation with battery
backup.
REMOTE Position: Appliance will initiate commands
from an optional wired wall switch and/or the wireless
remote (RC300AU).
2. If using a wired wall switch with the module in REMOTE
mode, the ame output can be adjusted with the HI/
LO selector switch on the module. See Figure 2.3.
Note that the ame HI/LO selector switch will become
inactive once an optional remote control (RC300AU) is
programmed to the control module. Note that the control
module will always ignite the replace on HI and remain
so for the initial 10 seconds of operation. If the HI/LO
is switched to the LO position, the ame output will
automatically drop to the lowest setting after the ame
has been established for 10 sec. After this 10 second
period, the ame can be adjusted from HI to LO with
the switch.
3. The control module has safety feature that automatically
shuts down the replace after 9 hours of continuous
operation without receiving a command from the
RC300AU remote.
4. If you intend to use both an optional wired wall switch
and the RC300AU remote control to operate your
replace, the wall switch will override any commands
given by the remote.
5. The module has the capability to recognize potential
malfunctions. If these occur, it will fail to ignite and/
or respond to a command to ignite via the wall switch
and/or remote. In this case, the module may have
gone into LOCK-OUT mode. In this state, it will emit
a LED error code. To reset the error code, switch the
selector to OFF, and then back to REMOTE or ON. If
the ignition command again fails, the module will emit
an LED error code, prior to going back into LOCK-OUT
mode. Contact your dealer for service if this occurs.
MODULE
FLAME HI/LOW
SWITCH
Figure 2.3 Control Module
INDICATOR LED
STATUS
SELECTOR
SWITCH
NG/LP GAS-TYPE
SELECTOR SWITCH
Note: If the module is in LOCK-OUT mode, resetting the
circuit breaker to the appliance will also reset the module.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
13
J. After Fireplace is Lit
Initial Break-in Procedure
• The fireplace sho uld be r un t hree to four hours
continuously on high.
• Turn the replace off and allow it to completely cool.
• Remove xed glass assembly. See Section 9.B.
• Clean xed glass assembly. See Section 3.
• Replace the xed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the replace.
NOTICE! Open windows for air circulation during replace break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
K. Frequently Asked Questions
ISSUESOLUTIONS
Condensation on the glass
Blue ames
Odor from replace
Film on the glass
Metallic noise
Power Outages (battery backup)
Wall above appliance feels hot to
the touch.
This is a result of gas combustion and temperature variations. As the replace warms, this condensation will disappear.
This is a result of normal operation and the ames will begin to yellow as the replace is allowed
to burn for 20 to 40 minutes.
When rst operated, this replace may release an odor for the rst several hours. This is caused
by the curing of materials from manufacturing. Odor may also be released from nishing materials
and adhesives used near the replace. These circumstances may require additional curing related
to the installation environment.
This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to 4
hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be necessary. See your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the
sound produced by a furnace or heating duct. This noise does not affect the operation or longevity
of the replace.
This appliance can operated on battery power in the event of a power outage. To access the battery pack, the decorative front, mesh and glass assembly must be removed. Refer to Section 12
for more details.
No action necessary. This appliance ships with a non-combustible material attached. Specications of the attached non-combustible material are listed in Section 1.E.
Any safety screen or guard removed for servicing must be
replaced prior to operating the replace.
When properly maintained, your replace will give you
many years of trouble-free service. We recommend annual service by a qualied service technician.
A. Maintenance Tasks-Homeowner
Installation and repair should be done by a qualied service
technician only. The replace should be inspected before
use and at least annually by a professional service person.
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service appointment.
More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the replace must be
kept clean.
CAUTION! Risk of Burns! The replace should be turned
off and cooled before servicing.
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
CAUTION! Handle xed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate xed
glass assembly and door frame by placing a drop cloth
on a at, stable surface.
Note: Fixed glass assembly and gasketing may have residue that can stain carpeting or oor surfaces.
• Remove door or decorative front from replace and set
aside on work surface.
• See Section 9.B for instructions to remove xed glass
assembly.
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Carefully set xed glass assembly in place on replace.
Hold glass in place with one hand and secure glass
latches with the other hand.
• Reinstall door or decorative front.
Doors, Surrounds, Fronts
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
• Check that louvers are not blocked.
• Vacuum and dust surfaces.
Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Place batteries as needed in remote transmitters and
battery-powered receivers.
• Place remote control out of reach of children.
If not using your replace for an extended period of time
(summer months, vacations/trips, etc), to prevent unintended operation:
• Remove batteries from remote controls.
• Unplug 6 volt adapter plug on IPI models.
• Remove batteries from battery backup.
Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• Verify termination cap clearance to subsequent construction (building additions, decks, fences, or sheds). See
Section 6.
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and ashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
15
B. Maintenance Tasks-Qualied Service
Technician
To prevent inadvertent burner operation while servicing
this appliance:
• Unplug DC regulator from junction box.
• Remove batteries from battery pack (if installed).
• Shut off gas supply to the appliance.
The following tasks must be performed by a qualied ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Conrm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Logs
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as necessary. Refer to Section 14.E for log placement instructions.
• Verify correct log placement and no ame impingement
causing sooting. Correct as necessary.
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
Gas Pressure Information
Frequency: Upon initial installation and gas valve re-
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Replace Glowing embers with new dime-size pieces. DO NOT block ports or obstruct lighting paths. See Figure 3.2.
• Verify batteries have been removed from battery back-up
IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other ame problems.
• Verify air shutter setting is correct. See Section 9 for
required air shutter setting. Verify air shutter is clear of
dust and debris.
• Inspect orice for soot, dirt and corrosion. Verify orice
size is correct. See Service Parts List for proper orice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot ame pattern and strength. See Figure 3.1
for proper pilot ame pattern. Clean or replace orice
spud as necessary.
• Inspect IPI ame sensing rod for soot, corrosion and
deterioration. Polish with ne steel wool or replace as
required.
• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.
Figure 3.2 Ember Placement
• Place small pieces of ember material on burner top
around burner ports.
Do NOT press embers into burner ports.
Do NOT place embers in the center area shown in Figure
3.2.
Figure 3.1 IPI Pilot Flame Patterns
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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4
A. Typical Appliance System
NOTICE: Illustrations and photos reect typical installations and are for design purposes only. Illustrations/diagrams are not
drawn to scale. Actual product may vary from pictures in manual
Getting Started
VERTICAL TERMINATION CAP
(SECTION 10.K)
NON-COMBUSTIBLE ROOF FLASHING
MAINTAINS MINIMUM CLEARANCE
AROUND PIPE (SECTION 10.I)
STORM COLLAR
(SECTION 10.J)
VENT PIPE PENETRATES ROOF
PREFERABLY WITHOUT AFFECTING
ROOF RAFTERS (SECTIONS 8 and 10)
Installer Guide
VENT PIPE (SECTIONS 7 & 8)
CEILING FIRESTOP
ON FLOOR OF ATTIC
(SECTION 8.C)
FRAMING/HEADER
(SECTION 5.C)
ATTIC INSULATION SHIELD (NOT
SHOWN) MUST BE USED HERE TO
KEEP INSULATION AWAY FROM
VENT PIPE IF ATTIC IS INSULATED
(SECTION 8.D)
FRAMING HEADED OFF
IN CEILING JOISTS
(SECTION 8.C)
Heat & Glo direct vent gas appliances are designed to operate with all combustion air siphoned from outside of the
building and all exhaust gases expelled to the outside of
the building. No additional outside air source is required.
Installation MUST comply with local, regional, state and
national codes and regulations. Consult insurance carrier,
local building inspector, re ofcials or authorities having
jurisdiction over restrictions, installation inspection and
permits.
Before installing, determine the following:
• Where the appliance is to be installed.
• The vent system conguration to be used.
• Gas supply piping requirements.
• Electrical wiring requirements.
• Framing and nishing details.
• Whether optional accessories—devices such as a fan,
wall switch, or remote control—are desired.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. For
assistance or additional information, consult a qualied
service technician, service agency or your dealer.
C. Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
Tape measure Framing material
Pliers Non-corrosive leak check solution-
Hammer Phillips screwdriver
Gloves Framing square
Voltmeter Electric drill and bits - 1/4 in. (6 mm)
Plumb line Safety glasses
Level Reciprocating saw
Manometer Flat blade screwdriver
Caulking material (149 ºC (300 ºF) minimum continuous
exposure rating)
1/2 - 3/4 in. (13 - 19 mm) length, #6 or #8 Self-drilling
screws
One 1/4 in (6 mm). female connection (for optional fan).
D. Inspect Appliance and Components
• Carefully remove the appliance and components from
the packaging.
• The vent system components and decorative doors and
fronts may be shipped in separate packages.
• If packaged separately, the log set and appliance grate
must be installed.
• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.
• Read all of the instructions before starting the instal-
lation. Follow these instructions carefully during the
installation to ensure maximum safety and benet.
WARNING! Risk of Fire or Explosion! Damaged parts
could impair safe operation. DO NOT install damaged, in-
complete or substitute components. Keep appliance dry.
Hearth & Home Technologies disclaims any responsibility for,
and the warranty will be voided by, the following actions:
• Installation and use of any damaged appliance or vent
system component.
• Modication of the appliance or vent system.
• Installation other than as instructed by Hearth & Home
Technologies.
• Improper positioning of the gas logs or the glass door.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
Any such action may cause a re hazard.
WARNING! Risk of Fire, Explosion or Electric Shock!
DO NOT use this appliance if any part has been under
water. Call a qualied service technician to inspect the
appliance and to replace any part of the control system
and/or gas control which has been under water.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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5
Framing and Clearances
A. Selecting Appliance Location
When selecting a location for the appliance it is important to
consider the required clearances to walls (see Figure 5.1).
WARNING! Risk of Fire or Burns! Provide adequate
clearance around air openings and for service access.
Due to high temperatures, the appliance should be located out of trafc and away from furniture and draperies.
A
13 mm
A
B
C
NOTICE: Illustrations reect typical installations and are
FOR DESIGN PURPOSES ONLY. Illustrations/diagrams
are not drawn to scale. Actual installation may vary due to
individual design preference.
NOTE: For actual appliance dimensions refer to Section 16.
B
ALCOVE
INSTALLATION
Figure 5.1 Appliance Locations
TOP VENT,
ONE 90º ELBOW
ABCD
Inches33294735
Millimeters8417401187892
In addition to these framing dimensions, also reference the following sections:
• Clearances and Mantel Projections (Sections 5.D and 13.B).
A chase is a vertical box-like structure built to enclose the
gas appliance and/or its vent system. In cooler climates
the vent should be enclosed inside the chase.
NOTICE: Treatment of ceiling restops and wall shield
restops and construction of the chase may vary with the
type of building. These instructions are not substitutes
for the requirements of local building codes. Therefore,
you MUST check local building codes to determine the
requirements to these steps.
Chases should be constructed in the manner of all outside walls of the home to prevent cold air drafting problems. The chase should not break the outside building
envelope in any manner.
Walls, ceiling, base plate and cantilever oor of the chase
should be insulated. Vapor and air inltration barriers
should be installed in the chase as per regional codes for
the rest of the home. Additionally, in regions where cold
air inltration may be an issue, the inside surfaces may be
sheetrocked and taped for maximum air tightness.
NOTICE: Measure fireplace dimensions and verify
framing methods and wall covering details, before framing
construction begins.
To further prevent drafts, the wall shield and ceiling restops should be caulked with caulk with a minimum of
300ºF continuous exposure rating to seal gaps. Gas line
holes and other openings should be caulked withcaulk
with a minimum of 300ºF continuous exposure rating or
stuffed with unfaced insulation. If the appliance is being
installed on a cement surface, a layer of plywood may be
placed underneath to prevent conducting cold up into the
room.
C. Clearances
NOTICE: Install appliance on hard metal or wood surfaces
extending full width and depth. DO NOT install directly
on carpeting, vinyl, tile or any combustible material other
than wood.
WARNING! Risk of Fire! Maintain specied air space
clearances to appliance and vent pipe:
• Insulation and other materials must be secured to prevent
accidental contact.
• The chase must be properly blocked to prevent blown
insulation or other combustibles from entering and
making contact with replace or chimney.
• Failure to maintain airspace may cause overheating and
a re.
In.
mm
A
F
G
B
I
C
D
E
K
H
J
CLEARANCES TO COMBUSTIBLES:
ABCDEFGHIJK
Rough
Opening
(Flue Pipe)
8-1/24411-1/229-1/2328001/21/236
219111829275276711001313914
Rough
Opening
(Height)
Rough
Opening
(Depth)
Rough
Opening
(Width)
Minimum
Platform
Height
Clearance
to Ceiling
Non-Combustible
Floor
Combustible
Flooring
Behind
Appliance
Sides of
Appliance
Front of
Appliance
Figure 5.2 Clearances to Combustibles
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
21
D. Mantel and Wall Projections
WARNING! Risk of Fire! Comply with all minimum clear-
ances as specied. Framing or nishing material closer than
the minimums listed must be constructed entirely of non-