Heat & Glo Soho-N-AU Installer’s Guide

Model:
Soho-N-AU

Installer’s Guide

Installation and Operation

AGA
C E RT IFIE D

0063-06

7509

WARNING: If the information in these
instructions is not followed exactly, a fi re
or explosion may result causing property
damage, personal injury, or death.

• Do not store or use gasoline or other fl am-
mable vapors and liquids in the vicinity of
this or any other appliance.

• What to do if you smell gas

- Do not try to light any appliance

- Do not touch any electrical switch. Do not

use any phone in your building.

- Immediately call your gas supplier from a

neighbor’s phone. Follow the gas suppli­er’s instructions.

- If you cannot reach your gas supplier, call

the fi re department.

• Installation and service must be performed
by a qualifi ed installer, service agency , or the
gas supplier.

This is a decorative room sealed appliance and no other ventila­tion is required than what is provided.

This appliance may exhibit slight carbon deposition.

WARNING

HOT SURFACES!

Glass and other surfaces are hot during
operation AND cool down.

Hot glass will cause burns.

• DO NOT touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room as
fi replace.

• Alert children and adults to hazards of high temperatures.

High temperatures may ignite clothing or other fl ammable
materials.

• Keep clothing, furniture, draperies and other fl ammable
materials away.

This appliance has been supplied with an integral barrier
to prevent direct contact with the fi xed glass panel. DO
NOT operate the appliance with the barrier removed.

Contact your dealer if the barrier is not present or help is needed
to properly install one.

These instructions are only valid if the following country symbol is
on the appliance. If this symbol is not present on the appliance,
it is necessary to refer to the technical instructions which will
provide the necessary information concerning the modifi cation
of the appliance to the conditions of use for the country.

These instructions are valid for Australia.

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

1

Read this manual before installing or operating this appliance.

Please retain this owner’s manual for future reference.

Congratulations

Congratulations on selecting a Heat & Glo gas appliance
The Heat & Glo gas appliance you have selected is
designed to provide the utmost in safety, reliability, and
effi ciency.

As the owner of a new appliance, you’ll want to read and
carefully follow all of the instructions contained in this
Installer’s Guide. Pay special attention to all Cautions and
Warnings.

This Installer’s Guide should be retained for future

Homeowner Reference Information

Model Name: ___________________________________________ Date purchased/installed: __________________
Serial Number: __________________________________________ Location on appliance: ____________________
Dealership purchased from: _______________________________ Dealer Phone: __________________________
Notes: _______________________________________________________________________________________
_____________________________________________________________________________________________

reference. We suggest that you keep it with your other
important documents and product manuals.

The information contained in this Installer’s Guide, unless
noted otherwise, applies to all models and gas control
systems.

Your new Heat & Glo gas appliance will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of appliance products!

We recommend that you record the following
pertinent information about your appliance.

2

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

Table of Contents

1 Listing and Code Approvals

A. Appliance Certifi cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

B. Non-Combustible Materials Specifi cation. . . . . . . . . . . . . . 4

C. Combustible Materials Specifi cation . . . . . . . . . . . . . . . . . 4

2 Getting Started

A. Design and Installation Considerations . . . . . . . . . . . . . . . 5

B. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . . 5

C. Inspect Appliance and Components . . . . . . . . . . . . . . . . . . 5

3 Framing and Clearances

A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . . 6

B. Constructing the Appliance Chase . . . . . . . . . . . . . . . . . . . 7

C. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

4 Termination Locations

A. Flue Termination Minimum Clearances . . . . . . . . . . . . . . . 8

5 Flue Information and Diagrams

A. Flue Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

B. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

C. Measuring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

D. Flue Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

6 Flue Clearances and Framing

A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 15

B. Wall Penetration Framing . . . . . . . . . . . . . . . . . . . . . . . . . 15

C. Vertical Penetration Framing . . . . . . . . . . . . . . . . . . . . . . 16

9 Gas Information

A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 22

B. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

10 Electrical Information

A. Electronic Ignition System Wiring . . . . . . . . . . . . . . . . . . . 23

11 Finishing

A. Facing Material. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

B. Mantel Projections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

12 Appliance Setup

A. Remove Shipping Materials . . . . . . . . . . . . . . . . . . . . . . . 25

B. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

D. Ember Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

E. Positioning the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

F. Install Media Rock Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

G. Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

13 Operating Instructions

A. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . 29

B. Lighting the Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

C. After Appliance is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

D. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 31

14 Troubleshooting

A. Electronic Ignition System . . . . . . . . . . . . . . . . . . . . . . . . 32

7 Appliance Preparation

A. Securing and Leveling the Appliance . . . . . . . . . . . . . . . . 17

8 Installing Flue Pipe

A. Assembly of Flue Sections . . . . . . . . . . . . . . . . . . . . . . . . 18

B. Installing Firestops and Horizontal Termination Cap . . . . 19

C. Install Roof Flashing and Vertical Termination Cap . . . . . 20

Î = Contains updated information.

15 Maintaining and Servicing Appliance

A. Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

16 Reference Materials

A. Appliance Dimension Diagram . . . . . . . . . . . . . . . . . . . . . 35

B. Service Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

C. Limited Lifetime Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 39

D. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Î

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

3

1

1

Listing and Code Approvals

A. Appliance Certifi cation

MODELS: SOHO-N-AU
TYPE: Gas Fireplace
STANDARD: AS4558-2000

B. Non-Combustible Materials Specifi cation

Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.

Materials that are reported as passing ASTM E 136, Stan­dard Test Method for Behavior of Materials in a Vertical
Tube Furnace at 750º C, shall be considered non-com­bustible materials.

The Heat & Glo gas appliances discussed in this Installer’s
Guide have been tested to certifi cation standards and listed
by the applicable laboratories.

This appliance must be installed in accordance with the
rules in force.

NOX Class 5 for G20, NOX Class 5 for G31

C. Combustible Materials Specifi cation

Materials made of or surfaced with wood, compressed
paper, plant fi bers, plastics, or other material that can ig-
nite and burn, whether fl ame proofed or not, or whether
plastered or unplastered shall be considered combustible
materials.

4

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

2

2

Getting Started

A. Design and Installation Considerations

Heat & Glo balanced fl ue gas appliances are designed
to operate with all combustion air siphoned from outside
of the building and all exhaust gases expelled to the out­side. No additional outside air source is required.

CAUTION

Check building codes prior to installation.

• Installation MUST comply with local, regional, state and
national codes and regulations.

• Consult local building, fi re offi cials or authorities having jurisdic-
tion about restrictions, installation inspection, and permits.

When planning an appliance installation, it’s necessary to
determine the following information before installing:

• Where the appliance is to be installed.

• The fl ue system confi guration to be used.

• Gas supply piping.

• Framing and fi nishing details.

C. Inspect Appliance and Components

WARNING

Inspect appliance and components for damage.
Damaged parts may impair safe operation.

• Do NOT install damaged components.

• Do NOT install incomplete components.

• Do NOT install substitute components.
Report damaged parts to dealer.

• Carefully remove the appliance and components from
the packaging.

• The fl ue system components and trim doors are shipped
in separate packages.

• The logs are packaged separately inside the fi replace
and must be fi eld installed.

• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.

• Read all of the instructions before starting the insta­llation. Follow these instructions carefully during the
installation to ensure maximum safety and benefi t.

B. Tools and Supplies Needed

Before beginning the installation be sure that the following
tools and building supplies are available.

Reciprocating saw Framing material
Pliers Hi temp caulking material
Hammer Gloves
Phillips screwdriver Framing square
Flat blade screwdriver Electric drill and bits (1/4 in.)
Plumb line Safety glasses
Level Manometer
Tape measure Voltmeter
Noncorrosive leak check solution
One 1/4 inch female connection (for optional fan).
1/2 - 3/4 inch length, #6 or #8 Self-drilling screws

WARNING

Hearth & Home Technologies disclaims any
responsibility for, and the warranty will be voided
by, the following actions:

• Installation and use of any damaged appliance or fl ue
system component.

• Modifi cation of the appliance or fl ue system.

• Installation other than as instructed by Hearth & Home
Technologies.

• Improper positioning of the gas logs or the glass door.

• Installation and/or use of any component part not approved
by Hearth & Home Technologies.

Any such action may cause a fi re hazard.

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

5

3

3

Framing and Clearances

Note:

• Illustrations reflect typical installations and are FOR

DESIGN PURPOSES ONLY.

• Illustrations/diagrams are not drawn to scale.

• Actual installation may vary due to individual design

preference.

A. Selecting Appliance Location

When selecting a location for your appliance it is important
to consider the required clearances to walls (see Figure

3.1).

A

13 mm

WARNING

Fire Risk
Provide adequate clearance:

• Around air openings

• To combustibles

• For service access
Locate appliance away from traffi c areas.

NOTE: For actual appliance dimensions refer to Sec­tion 16.

B

A

Figure 3.1 Appliance Locations

B

C

TOP FLUE,

ONE 90º ELBOW

ABCD

Millimeters 841 740 1187 892

In addition to these framing dimensions, also reference the following sections:

• Clearances and Mantel Projections (Sections 3.C and 11.B).

• Flue Clearances and Framing (Section 6).

ALCOVE

INSTALLATION

D

6

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

B. Constructing the Appliance Chase

A chase is a vertical boxlike structure built to enclose the
gas appliance and/or its fl ue system. Vertical fl ues that
run on the outside of a building may be, but are not re­quired to be, installed inside a chase.

Construction of the chase may vary with the type of build­ing. These instructions are not substitutes for the require­ments of local building codes. Local building codes MUST
be checked.

Chases should be constructed in the manner of all out­side walls of the home to prevent cold air drafting prob­lems. The chase should not break the outside building
envelope in any manner.

Walls, ceiling, base plate and cantilever fl oor of the chase
should be insulated. Vapor and air infi ltration barriers
should be installed in the chase as per regional codes for
the rest of the home. Additionally, in regions where cold
air infi ltration may be an issue, the inside surfaces may be
sheetrocked and taped for maximum air tightness.

To further prevent drafts, the wall shield and ceiling fi re-
stops should be caulked with high temperature caulk to
seal gaps. Gas line holes and other openings should be
caulked with high temp caulk or stuffed with unfaced in-

sulation. If the appliance is being installed on a cement
slab, a layer of plywood may be placed underneath to pre­vent conducting cold up into the room.

C. Clearances

WARNING

Fire Risk.
Odor Risk.

• Install appliance on hard metal or wood surfaces
extending full width and depth of appliance.

• Do NOT install appliance directly on carpeting,
vinyl, tile or any combustible material other than
wood.

CAUTION

The SOHO-N-AU requires an elevated platform construction
to accommodate the Studio CE Front which is larger than
the appliance.

mm

A

F

G

B

I

C

K

H

J

D

E

CLEARANCES TO COMBUSTIBLES:

ABCDE F G H I JK

Rough

Opening

(Flue Pipe)

219 1118 292 752 76 711 0 0 13 1330 914

Rough

Opening

(Height)

Rough

Opening

(Depth)

Rough

Opening

(Width)

Minimum

Platform

Height

Clearance

to Ceiling

Non-Combustible

Floor

Combustible

Flooring

Behind

Appliance

Sides of

Appliance

Front of

Appliance

Figure 3.2 Clearances to Combustibles

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

7

4

4

Termination Locations

A. Flue Termination Minimum Clearances

WARNING

Fire Risk.
Explosion Risk.
Maintain fl ue clearance to combustibles as

specifi ed.

• Do not pack air space with insulation or other
materials.

Failure to keep insulation or other materials
away from fl ue pipe may cause fi re.

Figure 4.1 specifi es minimum fl ue heights for various
pitched roofs.

HORIZONTAL

OVERHANG

610 mm

MIN.

TERMINATION

CAP

610 mm

LOWEST

DISCHARGE

OPENING

VERTICAL

WALL

Measure vertical clearances from this surface.

Measure horizontal clearances from this surface.

(See Figure 4.4 for specifi c clearances)

Figure 4.2

AB

152 mm (minimum) up to 508 mm

508 mm and over 0 mm minimum

457 mm minimum

X

300 mm

ROOF PITCH

IS X/ 300 mm

H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING

Angle H (Min.) M

0°-26.6° ........................................................0.30*

26.6°-30.3° ........................................................0.38*

30.3°-33.7° ........................................................0.46*

33.7°-36.9° ........................................................0.61*

36.9°-39.8° ........................................................0.76

39.8°-42.5° ........................................................0.99

42.5°-45.0° ........................................................1.22

45.0°-49.4° ........................................................1.52

49.4°-53.1° ........................................................1.83

53.1°-56.3° ........................................................2.13

56.3°-59.0° ........................................................2.29

59.0°-60.3° ........................................................2.44

*.91 M minimum in snow regions

Figure 4.1 Minimum height from roof to lowest discharge
opening

Gas, Wood or Fuel Oil

Termination Cap

B

A*

Gas

Termination

Cap **

If using decorative cap cover(s), this distance may need to be

*

increased. Refer to the installation instructions supplied with the
decorative cap cover.

In a staggered installation with both gas and wood terminations, the

**

wood termination cap must be higher than the gas termination cap.

Figure 4.3 Staggered Termination Caps

8

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

R

M

N

P

Q

(See Note 2)

= VENT TERMINAL

V

X

= AIR SUPPLY INLET

A = 310 mm .................clearances above grade, veranda,

(See Note 1)

porch, deck or balcony

B = 500 mm .................clearances to window or door

that may be opened, or to perma­nently closed window. (Glass)

D* = 310 mm .................vertical clearance to unventilated

soffi t or to ventilated soffi t located
above the terminal

760 mm ..................for vinyl clad soffi ts and below

electrical service

F = 500 mm ................clearance to outside corner

G = 500 mm .................clearance to inside corner

H = 910 mm .................not to be installed above a gas

meter/regulator assembly within

900 mm horizontally from the cen-

ter-line of the regulator

I = 1.8 m .....................clearance to gas service regulator

fl ue outlet

J = 310 mm ...................clearance to non-mechanical

air supply inlet to building or the

combustion air inlet to any other

appliance

See Notes 3 & 4

V

V

T

Electrical

Service

V

S

V

D*

S

= AREA WHERE TERMINAL IS NOT PERMITTED

K = 1.8 m .......................clearance to a mechanical

(powered) air supply inlet

L** = 2.1 m .......................clearance above paved

(See Note 1)

sidewalk or a paved driveway
located on public property

m*** = 460 mm ...................clearance under veranda, porch,

deck, balcony or overhang

1.1 m ......................vinyl

S = 500 mm ....................clearance from sides of elec-

(See Note 5)

trical service

T = 50 mm .......................clearance above electrical

(See Note 5)

service

Alcove Applications

N = 150 mm ..................non-vinyl sidewalls

310 mm ..................vinyl sidewalls

P = 2.4 m

Q

MIN

1 cap .91 m 2 x Q
2 caps 1.8 m 1 x Q
3 caps 2.7 m 2/3 x Q
4 caps 3.7 m 1/2 x Q

Q

= # termination caps x 3 R

MIN

= (2 / # termination caps) x Q

MAX

R

MAX

ACTUAL
ACTUAL

ACTUAL
ACTUAL

ACTUAL

** a fl ue shall not terminate directly above a sidewalk or paved driveway

which is located between two single family dwellings and serves both
dwellings.

*** only permitted if veranda, porch, deck or balcony is fully open on a

minimum of 2 sides beneath the fl oor, or meets Note 2.

NOTE 1: On private property where termination is less than 7 feet above
a sidewalk, driveway, deck, porch, veranda or balcony, use of a listed cap
shield is suggested. (See fl ue components page)

NOTE 2: Termination in an alcove space (spaces open only on one side
and with an overhang) are permitted with the dimensions specifi ed for vinyl
or non-vinyl siding and soffi ts. 1. There must be 2.7 m minimum between
termination caps. 2. All mechanical air intakes within 3 m of a termination
cap must be a minimum of 2.7 m below the termination cap. 3. All gravity
air intakes within 2.7 m of a termination cap must be a minimum of .31M
foot below the termination cap.

Figure 4.4 Minimum Clearances for Termination

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

NOTE 3: Local codes or regulations may require different
clearances.

NOTE 4: Termination caps may be hot. Consider their proximity to
doors or other traffi c areas.

NOTE 5: Location of the fl ue termination must not interfere with
access to the electrical service.

Heat & Glo assumes no responsibility for the improper performance
of the appliance when the fl ueing system does not meet these
requirements.

9

5

5

Flue Information and Diagrams

A. Flue Table Key

The abbreviations listed in this fl ue table key are used in
the fl ue diagrams.

Symbol Description

V

First section (closest to appliance) of vertical length

1

Vertical

V
H
H

Second section of vertical length

2

First section (closest to appliance) of horizontal length

1

Second section of horizontal length

2

WARNING

Fire Hazard.
Explosion Risk.
Asphyxiation Risk.
Do NOT connect this gas appliance to a chimney

fl ue serving a separate solid-fuel or gas burning
appliance.

• Vent this appliance directly outside.

• Use separate fl ue system for this appliance.
May impair safe operation of this appliance or

other appliances connected to the fl ue.

B. Use of Elbows

CAUTION

ALL fl ue confi guration specifi cations MUST be followed.

• This product is tested and listed to these specifi cations.

• Appliance performance will suffer if specifi cations are not
followed.

305 mm

216 mm

Horizontal

Figure 5.1

216 mm

C. Measuring Standards

Vertical and horizontal measurements listed in the fl ue
diagrams were made using the following standards.

1. Pipe measurements are from center line to center line.

2. Measurements are made from the appliance outer wrap,
not from the standoffs.

3. Horizontal terminations are measured to the end of
termination cap.

4. Vertical terminations are measured to bottom of termi­nation cap.

5. Horizontal pipe installed level with no slope up or
down.

Diagonal runs have both vertical and horizontal fl ue as-
pects when calculating the effects. Use the rise for the
vertical aspect and the run for the horizontal aspect (see
Figure 5.1).

Two 45º elbows may be used in place of one 90º elbow . On
45º runs, 305 mm of diagonal is equal to 216 millimeters
horizontal run and 216 millimeters vertical run. A length
of straight pipe is allowed between two 45º elbows (see
Flue diagrams).

10

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

D. Flue Diagrams

1. Horizontal Termination

One Elbow

Figure 5.3

One Elbow

V Minimum H Maximum

Elbow only 76 mm

300 mm 910 mm
610 mm 1.8 m
910 mm 2.7 m

1.2 m 3.7 m

H

1

1.5 m 4.6 m
V + H Maximum = 11.9 m

H Maximum = 4.6 m

V

1

Two Elbows

H

Two Elbows

V Minimum H

+ H2 Maximum

1

Elbow only Not Allowed

300 mm 910 mm
610 mm 1.8 m
910 mm 2.7 m

1.2 m 3.7 m

1.5 m 4.6 m

V + H

+ H2 Maximum = 11.9 m

1

H1 + H2 Maximum = 4.6 m

2

H

1

V

1

Figure 5.4

INSTALLED

HORIZONTALLY

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

11

1. Horizontal Termination - (continued)

Three Elbows

V

Minimum H1 Maximum V2 Minimum H2 Maximum

1

300 mm 610 mm 300 mm 610 mm
610 mm 1.2 m 610 mm 1.2 m
910 mm 1.8 m 910 mm 1.8 m

1.2 m 2.4 m 1.2 m 2.2 m
V

+ V2 + H1 + H2 = Maximum = 11.9 m

1

H1 + H2 Maximum = 4.6 m

Three Elbows

H

2

V

2

V

1

H

1

12

Figure 5.5

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

2. Vertical Termination

No Elbow

Figure 5.6

V1 = 11.8 m Maximum

V

1

Two Elbows

V

Two Elbows

V

Minimum H Maximum

1

Elbow only 46 mm

300 mm 910 mm
610 mm 1.2 m
910 mm 1.8 m

1.2 m 2.4 m

1.8 m 4.6 m

V

+ V2 + H Maximum = 11.9 m

1

H1 + H2 Maximum = 4.6 m

2

V

1

H

1

Figure 5.7

Heat & Glo • SOHO-N-AU • 2197-900 Rev. C • 9/09

13