Heat & Glo CF550EV User Manual

Models:
CF550E



CF550ENH
CF550EV
CF750E



CF750ENH
CF750EV
Electric Fireplace

Owner’s Manual

Installation and Operation

DO NOT DISCARD THIS MANUAL

• Important operating
and maintenance
instructions included.

• Read, understand
and follow these
instructions for safe
installation and
operation.

WARNING

If the information in these instruc­tions is not followed exactly, a
fi re may result causing property
damage, personal injury, or death.

• Do not store or use gasoline or other fl am­mable vapors and liquids in the vicinity of
this or any other appliance.

• Comply with all minimum clearances to
combustibles as specifi ed. Failure to
comply may cause house fi re.

CAUTION

DO NOT

DISCARD

• Leave this manual with
party responsible for
use and operation.

WARNING

HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot
during operation and cool down.

• Keep children away.

• CAREFULLY SUPERVISE children in same room
as heater.

• Alert children and adults to hazards of high
temperatures.

• Keep clothing, furniture, draperies and other
combustibles away.

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05

1

Read this manual before installing or operating this heater.

Please retain this owner’s manual for future reference.

Congratulations!

Congratulations on selecting a Heat & Glo electric fi replace.
The insert you have selected is designed to provide the utmost

in safety, reliability and effi ciency.

As the owner of a new fi replace, you’ll want to read and
carefully follow all of the instructions contained in this owner’s
manual. Pay special attention to all cautions and warnings.

This owner’s manual should be retained for future reference.
We suggest you keep it with your other important documents
and product manuals.

The information contained in this owner’s manual unless noted
otherwise, applies to all models.

Your new Heat & Glo electric fi replace will give you years of
durable use and trouble-free enjoyment. Welcome to the Heat
& Glo family of fi replace products!

Homeowner Reference Information

Model Name: Date purchased/installed:

Serial Number: Location on heater:

Dealership purchased from: Dealer phone:

Notes:

We recommend that you record the following pertinent
information about your heater:

Listing Label Information/Location

The model information regarding your specifi c heater can be found on the rating plate located in the upper left corner of the
fi rebox.

Heater

Model

Serial #

Hearth & Home Technologies Inc.
1915 W. Saunders Street
Mt. Pleasant, IA 52641

UL 2021 FIXED AND LOCATION
DEDICATED ELECTRIC ROOM HEATER

MODEL XXXX DATE

SERIAL XXXXXXX

2

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05

VOLTS: 120V
WATTS: 1500W
FREQUENCY:60Hz

Table of Contents

1 Listing and Code Approvals 4

A. Certifi cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

2 Getting Started 5

A. Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 5

B. Design and Installation Considerations . . . . . . . . . . . . 6

C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . 6

D. Inspect Heater and Components . . . . . . . . . . . . . . . . . 6

3 Framing and Clearances 7

A. Selecting Heater Location . . . . . . . . . . . . . . . . . . . . . . 7

B. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

C. Framing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

4 Wiring 9

A. 120VAC Wall Outlet Installation . . . . . . . . . . . . . . . . . . 9

B. 120VAC Hardwire Installation . . . . . . . . . . . . . . . . . . . 9

C. 240VAC Hardwire Installation . . . . . . . . . . . . . . . . . . 10

D. Wall Switch Wiring (12VDC) . . . . . . . . . . . . . . . . . . . 10

5 Heater Preparation 11

A. Secure and Level the Heater . . . . . . . . . . . . . . . . . . . 11

6 Finishing 12

A. Finishing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

B. Finishing Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 12

C. Mantel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

7 Heater Setup 14

A. Remove Shipping Materials . . . . . . . . . . . . . . . . . . . 14

B. Clean Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

8 Operating Instructions 15

A. Manual Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

B. Hand Held Remote Control Transmitter . . . . . . . . . .16

C. Wall Switch Control . . . . . . . . . . . . . . . . . . . . . . . . . .17

D. FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 17

9 Troubleshooting 18

A. Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . .18

10 Maintenance and Service 19

A. Cleaning the Firebox and Control Compartment . . . . 19

B. Cleaning the Glass Doors and Back Acrylic Panel . . 19

C. Replacing the Light Bulbs . . . . . . . . . . . . . . . . . . . . . 19

D. Heater/Blower Assembly Maintenance . . . . . . . . . . . 20

E. Maintenance Task List . . . . . . . . . . . . . . . . . . . . . . . . 20

11 Reference Materials 21

A. Heater Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 21

B. Optional Components . . . . . . . . . . . . . . . . . . . . . . . . 22

C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

D. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . .28

Note: An arrow () found in the text signifi es change in content.

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05

3

1

Listing and Code Approvals

1

A. Certifi cation

This heater has been tested in accordance with the UL2021
Standards for fi xed and location-dedicated electric room

heaters in the United States, the current CSA C22.2 No. 46
in Canada and has been listed by Underwriters Laboratories
Inc. for installation as described in this manual. All compo­nents are UL or CSA safety certifi ed.

This heater has been tested and listed for use with the op­tional components specifi ed in this manual. These optional
components may be purchased separately and installed at
a later date.

Heat & Glo is a registered trademark of Hearth & Home
Technologies Inc.

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Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05

2

Getting Started

WARNING

Fire Risk!

• Do not install or operate damaged

heater.

• Do not modify heater.

• Installation other than as instructed by
Hearth & Home Technologies Inc. is
strictly prohibited.

• Do not operate the heater without fully
assembling all components.

• Installation and/or use of any component
part not approved by Hearth & Home
Technologies.

Hearth & Home Technologies disclaims any responsibility
for, and the warranty and agency listing will be voided by
the above actions.

A. Important Instructions

When using electrical heaters, basic precautions should al­ways be followed to reduce the risk of fi re, electric shock,
and injury to persons, including the following:

• Read all instructions before using this heater.

• This heater is hot when in use. To avoid burns, do not let

bare skin touch hot surfaces. If provided, use handles
when moving this heater. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, and
curtains at least 12 in. (305 mm) from the front of the
heater and keep them away from the sides and rear.

• Extreme caution is necessary when any heater is used

by or near children or invalids and whenever the heater
is left operating and unattended.

• Always unplug heater when not in use.

• Do not operate any heater with a damaged cord or plug

or after the heater malfunctions, has been dropped or
damaged in any manner. Return heater to authorized
service facility for examination, electrical or mechanical
adjustment, or repair.

• Do not use outdoors.

• This heater is not intended for use in bathrooms, laundry

areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.

• Do not run cord under carpeting. Do not cover cord with

throw rugs, runners, or the like. Arrange cord away from
traffi c area and where it will not be tripped over.

• To disconnect heater, turn controls to “OFF”, then remove

plug from outlet.

WARNING

Improper installation, adjustment, alteration, service
or maintenance can cause injury or property damage.
Refer to the owner’s information manual provided with
this heater. For assistance or additional information
consult a qualifi ed installer, service agency or your
dealer.

Not intended for use as a primary heat source.

This heater is tested and approved as a decorative heater.
It should not be factored as a primary heat source in
residential heating calculations.

• Do not insert or allow foreign objects to enter any ventilation

or exhaust opening as this may cause an electric shock
or fi re, or damage the heater.

• To prevent a possible fi re, do not block air intakes or

exhaust in any manner.

• A heater has hot and arcing or sparking parts inside. Do

not use it in areas where gasoline, paint, or fl ammable
liquids are used or stored.

• Use this heater only as described in this manual. Any other

use not recommended by the manufacturer may cause
fi re, electric shock, or injury to persons.

• Avoid the use of an extension cord because the extension

cord may overheat and cause a risk of fi re. However, if you
have to use an extension cord, the cord shall be No. 16
AWG minimum size and rated not less than 1875 watts.

• Always use properly grounded fused and polarized

outlets.

• Always use ground fault protection where required by

electrical code.

• Always disconnect power before performing any cleaning,

maintenance or relocation of the heater.

• To prevent a possible fi re, do not burn wood or other

materials in this heater.

• To prevent electric shock or fi re, always use a certifi ed

electrician should new circuits or outlets be required.

• When transporting or storing the heater, keep in a dry

place free from excessive vibration and store as to avoid
damage.

• SAVE THESE INSTRUCTIONS FOR FUTURE

REFERENCE.

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05

5

B. Design and Installation Considerations

D. Inspect Heater and Components

CAUTION

Check building codes prior to installation.

• Installation MUST comply with local, regional,
state and national codes and regulations.

• Consult insurance carrier, local building inspector,
fi re offi cials or authorities having jurisdiction about
restrictions, installation inspection, and permits.

When planning a heater installation, it is necessary to deter­mine the following information before installing:

• Where the heater is to be installed. See Sections
3 and 4.

• Electrical wiring. See Section 4.

• Framing and fi nishing details. See Sections 3 and 6.

• Whether optional accessories—devices such as a fan, wall
switch or remote control —are desired. See Section 11.

C. Tools and Supplies Needed

Before beginning the installation be sure the following tools
and building supplies are available:

Reciprocating saw Framing material
Pliers Wall-fi nishing materials
Hammer Gloves
Phillips screwdriver Framing square
Flat blade screwdriver Electric drill and bits
Plumb line Safety glasses
Level Tape measure
Surround
1/2-3/4 in. length, #6 or #8 self-drilling screws
Misc. screws and nails

CAUTION

• Keep heater dry.

• Mold or rust may cause odors.

CAUTION

Sharp Edges

• Wear protective gloves
and safety glasses during
installation.

WARNING

Fire Risk

Inspect heater and components for damage.
Damaged parts may impair safe operation.

• Do NOT install damaged components.

• Do NOT install incomplete components.

• Do NOT install substitute components
Report damaged parts to dealer.

• Carefully remove the heater and components from the
packaging.

• Report to your dealer any parts damaged in shipment.

• Read all the instructions before starting the installation.

Follow these instructions carefully during the
installation to ensure maximum safety and benefi t.

Note:

• Illustrations and photos refl ect typical installations

and are FOR DESIGN PURPOSES ONLY.

• Illustrations/diagrams are not drawn to scale.

• Actual installation/appearance may vary due to

individual design preference.

• Hearth & Home Technologies reserves the right to

alter its products.

Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions refl ect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.

The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.

6

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05

3

Framing and Clearances

WARNING

Fire Risk

Provide adequate clearances.

• Around air openings

• To combustibles

• For service access.
Locate heater away from traffi c areas.

A. Selecting Heater Location

Several options are available to you when choosing a loca­tion for your heater. This heater may be used as a room
divider, installed along a wall, across a corner or used in an
exterior chase. See Figure 3.1. This heater may be installed
directly on the fl oor, carpet or raised on a hearth.

DANGER

Electrocution Risk

• NEVER locate this heater where it may fall

into a bathtub or other water container.

• Contact local building administrator for
information on bathroom intallations.

Note: Minimum and maximum clearances must be
maintained at all times. Illustrations throughout these
instructions refl ect typical installations and are for design
purposes only. Actual installation may vary slightly due to
individual design preferences.

The illustrations and diagrams used throughout these
installation instructions are not drawn to scale.

B. Clearances

Figure 3.1 shows all clearances that must be maintained
around the heater.

WARNING

Fire Risk

Due to high temperature, this heater should
be located out of high traffi c areas.

• Keep combustible materials such as
furniture, pillows, bedding, papers,
clothes and curtains at least 12 in.
(305 mm) from the front of the heater.

WARNING

Fire Risk!

• Prevent contact with sagging, loose
insulation.

• Do NOT install against vapor barriers or
exposed insulation.

WARNING

Do NOT use this heater if any part has been under water.
Immediately call a qualifi ed service technician to inspect
the heater and to replace any part of the control system
which has been under water.

WARNING

Fire Risk

• Comply with all minimum clearances to
combustibles as specifi ed.

Failure to comply may cause fi re.

D

A

B

C

A

14 in.

(356 mm)

Model A B C D

CF550E

Series

CF750E

Series

Figure 3.1 Heater Locations

in. 36-1/4 45 22-1/2 31-7/8

mm 921 1143 572 810

in. 41-1/8 50 25 35-3/8

mm 1045 1270 635 899

14 in.

(356 mm)

A

1 in. (26 mm) min.

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05

7

C. Framing

Figure 3.2 shows a typical framing (using 2 x 4 lumber) of
the heater, assuming combustible materials are used. All re­quired clearances to combustibles around the heater must
be adhered to.

(CEILING)

30 in. min.

(762 mm)

3/4 in. - 12 in.
(19 mm - 305 mm)

C

14 in.

(356 mm)

*If using the PBT or BKT Cabinet Trim Kits,
increase the width (A) by 1-1/4 in. (
and header height (B) by 5/8 in. (16 mm).

Figure 3.2 Framing the Heater

A*

B*

(header height)

32 mm)

Mantel height listed is measured
from the BASE of the heater.

Model A B C

CF550E

Series

CF750E

Series

in. 36-1/4 31-1/4 31-1/2

mm 921 794 800

in. 41-1/4 34-7/8 35

mm 1048 886 889

8

Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-239 Rev J • 04/05