• Important operating
and maintenance
instructions included.
WARNING: If the information in these
instructions is not followed exactly, a fi re
or explosion may result causing property
damage, personal injury, or death.
• DO NOT store or use gasoline or other fl am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call
the fi re department.
• Installation and service must be performed
by a qualifi ed installer, service agency , or the
gas supplier.
• Read, understand and follow
these instructions for safe
installation and operation.
DO NOT
DISCARD
• Leave this manual with
party responsible for use
and operation.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fi replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other fl ammable
materials.
• Keep clothing, furniture, draperies and other fl ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fi xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fi tter.
A CO detector shall be installed in the room where the appliance
in installed.
Installation and service of this appliance should be
performed by qualifi ed personnel. Hearth & Home
Technologies suggests NFI certifi ed or factory trained
professionals, or technicians supervised by an NFI
certifi ed professional.
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
A. Congratulations
Congratulations on selecting a Heat & Glo gas fi replace, an
elegant and clean alternative to wood burning fi replaces.
The Heat & Glo gas fi replace you have selected is designed
to provide the utmost in safety, reliability, and effi ciency.
As the owner of a new fi replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
Homeowner Reference Information
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas fi replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of fi replace products!
We recommend that you record the following pertinent
information about your fi replace.
Model Name: ___________________________________________ Date purchased/installed: __________________
Serial Number: __________________________________________ Location on fi replace: _____________________
Dealership purchased from: _______________________________ Dealer Phone: __________________________
Notes: _______________________________________________________________________________________
_____________________________________________________________________________________________
Listing Label Information/Location
This product may be covered by one or more of the following patents: (Nos produits sont couverts par un ou plusieurs des brevets suivants): (United States)
4593510,4686807, 4766876, 4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356,5341794, 5347983, 5429495,
5452708,5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485,5931661, 5941237, 594711 2,5996575, 6006743, 6019099, 6048195,
6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079, 6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2,
6729551, 6736133, 6748940, 6748942, D320652, D445174, D462436; (Canada)1297749, 2195264, 2225408; or other U.S. and foreign patents pending (ou
autresbrevetsamericainsetetrangersenattente).
Type of Gas
Not for use with solid fuel .
(Ne doit pas entre utilise avec un combustible solide).
Ty pe of Gas (Sorte De Gaz) :
NATURA L GAS
Gas and Electric
Information
Minimum Permissible Gas Supply for Purpos es of Input Adjustment .
Approved Minimum (De Gaz) Acceptabl e 0. 0 in w. c.(Po. Col. d’eau) Maximum Pressure (Pression) 0. 0 in w. c.(Po. Col. d’eau) Maximum Manifold Pressure (Pression) 0. 0 in w. c. (Po. Col. d’eau) Minimum Manifold Pressure (Pression) 0. 0 in w. c. (Po. Col. d’eau)
T o tal Electrical Requirements: 000V ac, 00Hz., less than 00 Ampere s
AL TI TUDE :0-0000 FT . 0000-0000FT .
MAX. INPU T BTUH: 00,000 00,000
MIN. INPU T BTUH: 00,000 00,000
ORIFICE SIZE: #XXXXX #XXXXX
The model information regarding your specifi c fi replace can be found on
the rating plate usually located in the control area of the fi replace.
He at & Gl o, a of Hearth & Ho me Te chnologies, Inc.
20802 Kensington Boulevard, Lakeville, MN 5504 4
This appliance must be installed in accordance with local codes, if any; if not, follow ANSI Z223.1
in the USA or CAN/CG A B149 installation codes. (Installer l’ appa re il selon lescodes ou regl emen ts
lo caux ou , en l’absence de tels reglements, selon les codes d’in stallation CAN/CGA-B149.)
B. Limited Lifetime Warranty
Hearth & Home Technologies LIMITED WARRANTY
Hearth & Home Technologies (“HHT”) and its respective brands extends the following warranty for HHT gas, wood, pellet
and electric appliances purchased from an authorized HHT dealer and installed in the United States of America or Canada.
Warranty starts with date of purchase by the original owner (End User) except as noted for replacement parts.
Warranty PeriodHHT Manufactured Appliances and Venting
PartsLaborGasWoodPellet
1 YearXXXXXX
EPA
Wood
ElectricVenting
Components Covered
All Parts and Material Except as
covered by Conditions, Exclusion,
and Limitations listed
XX
2 years
3 yearsXFirepots
5 years3 yearsXXCastings & Baffl es
7 years3 yearsXXX
10 years1 yearXBurners, Logs & Refractory
Limited
Lifetime
1 yearXFirebox & Heat Exchanger
90 DaysXXXXXX All Replacement Parts
XXXXBlowers
XMolded Refractory Panels
Igniters, Electronic Components,
and Glass
Firebox, HHT Chimney,
Termination & Heat
Exchanger
See Conditions, Exclusions, and limitations. 9-01-08
CONDITIONS, EXCLUSIONS & LIMITATION OF LIABILITY
• This warranty applies to the original owner and is transferable up to two years from date of purchase to the new homeowner,
provided the purchase was made through an authorized dealer or distributor of HHT, and the appliance remains in its
original place of installation.
• The maximum amount recoverable under this warranty is limited to the purchase price of the product.
• In no event shall HHT be liable for any incidental or consequential damages caused by defects in the product.
• Adjustments, regular maintenance, cleaning and temporary repairs, or the failure to duplicate the problem in the home is
not covered under this warranty.
• This limited warranty does not extend to or include surface fi nish on the appliance or terminations, door gasketing, glass
gasketing, glass discoloration, fi rebrick, pellet logs, kaowool or other ceramic insulating materials. Rust and/or corrosion
on any of the metal surfaces, cast iron components, baffl es, fi repots, doors, or fi rebox area are not covered by this
warranty.
• Noise resulting from minor expansion, contraction, or movement of certain parts is normal and complaints related to this
noise are not covered by this warranty.
• HHT’s obligation under this warranty does not extend to damages resulting from: (1) installation, operation or maintenance
of the appliance not in accordance with the installation instructions; operating instructions and the listing agent identifi cation
label furnished with the appliance; (2) installation which does not comply with local building codes; (3) shipping, improper
handling, improper operation, abuse, misuse, accident or unworkmanlike repairs; (4) environmental conditions, inadequate
ventilation or drafting caused by tight sealing construction of the structure or handling devices such as exhaust fans or forced
air furnaces or other such causes; (5) use of fuels other than those specifi ed in the operating instructions; (6) installation
or use of components not supplied with the appliance or any other components not expressly authorized and approved
by HHT; and/or (7) modifi cation of the appliance not expressly authorized and approved by HHT in writing.
• This warranty does not apply to non-HHT venting components, hearth components or other accessories used in conjunction
with the installation of this product.
• This warranty is void if the appliance has been over-fi red or operated in atmospheres contaminated by chlorine, fl uorine,
or other damaging chemicals the appliance is subject to prolonged periods of dampness or condensation, or there is any
damage to the appliance or other components due to water or weather damage which is the result of, but not limited to,
improper chimney or venting installation.
• HHT’s liability under this warranty is limited to the replacement and repair of defective components or workmanship during
the applicable period. HHT may fully discharge all of its obligations under such warranties by repairing the defective
component(s) at HHT’s discretion. Shipping costs are not covered under this warranty.
• Some states do not allow exclusions or limitation of incidental or consequential damages, so those limitations may not
apply to you. This warranty gives you specifi c rights; you may also have other rights, which vary from state to state.
• EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE
WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF
THE WARRANTY SPECIFIED ABOVE.
This Limited Warranty is effective on all HHT appliances sold after September 01, 2008 and supersedes any and all
warranties currently in existence.
If warranty service is needed, you should contact your installing dealer. If the installing dealer is unable to provide necessary
parts or components, contact the nearest authorized HHT dealer or supplier.
This product is listed to ANSI standards for “Vented Gas
Fireplaces” and “Gas Fired Appliances for Use at High
Altitudes”.
May be installed in a sleeping room when the provisions
for combustion, ventilation and dilution air are met per the
requirements of ANSI 223.1/NFPA 54 National Fuel Gas Code. In Canada, installation in a sleeping room requires
installation with a thermostat certifi ed for use with this prod-
uct. Consult your local authorities having jurisdiction.
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
NOT INTENDED FOR USE AS A PRIMAR Y HEAT SOURCE.
This appliance is tested and approved as either supplemental room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
C. BTU Specifi cations
Models
(U.S. or Canada)
8000TV-OAK
8000TVLP-OAK-IPI
8000TV-OAKIPI
US
0-2000 FT
CAN
2000-4500 FT
US
0-2000 FT
CAN
2000-4500 FT
US
0-2000 FT
CAN
2000-4500 FT
Maximum
Input
BTU/h
37,50026,000#31
33,75023,400#32
37,50024,0001.8 mm
33,75021,600#51
37,50026,000#31
33,75023,400#32
Minimum
Input
BTU/h
Orifi ce
Size
(DMS)
D. High Altitude Installations
NOTICE: If the heating value of the gas has been reduced,
these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.
When installing above 2000 feet elevation:
• In the USA: Reduce input rate 4% for each 1000 feet
above 2000 feet.
• In CANADA: Reduce input rate 10% for elevations
between 2000 feet and 4500 feet. Above 4500 feet,
consult local gas utility.
Check with your local gas utility to determine proper orifi ce
size.
B. Tempered Glass Specifi cations
Hearth & Home Technologies appliances manufactured
with tempered glass may be installed in hazardous locations such as bathtub enclosures as defi ned by the Con-
sumer Product Safety Commission (CPSC). The tempered
glass has been tested and certifi ed to the requirements
of ANSI Z97.1 and CPSC 16 CFR 1202 (Safety Glazing
Certifi cation Council SGCC# 1595 and 1597. Architectur-
al Testing, Inc. Reports 02-31919.01 and 02-31917.01).
This statement is in compliance with CPSC 16 CFR Sec-tion 1201.5 “Certifi cation and labeling requirements”
which refers to 15 U.S. Code (USC) 2063 stating “…Such
certifi cate shall accompany the product or shall otherwise
be furnished to any distributor or retailer to whom the
product is delivered.”
Some local building codes require the use of tempered
glass with permanent marking in such locations. Glass
meeting this requirement is available from the factory.
Please contact your dealer or distributor to order.
E. Non-Combustible Materials Specifi cation
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
F. Combustible Materials Specifi cation
Materials made of or surfaced with wood, compressed paper, plant fi bers, plastics, or other material that can ignite
and burn, whether fl ame proofed or not, or plastered or
unplastered shall be considered combustible materials.
G. Electrical Codes
NOTICE: This appliance must be electrically wired and
grounded in accordance with local codes or, in the absence
of local codes, with National Electric Code ANSI/NFPA
70-latest edition or the Canadian Electric Code CSA
C22.1.
• A 110-120 VAC circuit for this product must be protected
with ground-fault circuit-interrupter protection, in compliance with the applicable electrical codes, when it is installed
in locations such as in bathrooms or near sinks.
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fi replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other
fl ammable materials.
• Keep clothing, furniture, draperies and other fl ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fi xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
If you expect that small children or vulnerable adults may
come into contact with this fi replace, the following precau-
tions are recommended:
• Install a physical barrier such as:
- A decorative fi rescreen.
- Adjustable safety gate.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fi replace, whether
operating or cooling down.
• Teach children to NEVER touch the fi replace.
• Consider not using the fi replace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/staysafe.
T o prevent unintended operation when not using your fi re-
place for an extended period of time (summer months,
vacation, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug 3 volt adapter plug and remove batteries on IPI
models.
• Turn off gas controls valve on standing pilot models.
When lighting the pilot light on fi replaces with a standing
pilot, remove the fi xed glass assembly so you can de-
tect presence of residual gas build-up. See Standing Pilot
Lighting instructions and Maintenance Tasks.
B. Your Fireplace
WARNING! DO NOT operate fi replace before read-
ing and understanding operating instructions. Failure
to operate fi replace according to operating instructions
could cause fi re or injury.
If desired, a fan kit may be added. Contact your dealer to
order the correct fan kit.
D. Clear Space
WARNING! DO NOT place combustible objects in front
of the fi replace or block louvers. High temperatures may
start a fi re. See Figure 2.2.
A void placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
3 FT. IN FRONT OF FIREPLACE
CLEAR SPACE
Figure 2.2 Clear Space
E. Decorative Doors and Fronts
WARNING! Risk of Fire! Install ONLY doors or fronts
approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause fi replace to overheat.
This fireplace has been supplied with an integral
barrier to prevent direct contact with the fi xed glass
panel. DO NOT operate the fi replace with the barrier
removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
H. Outside Air (optional)
The outside air kit supplies some fresh combustion air for
your fi replace. It may help reduce the effects of negative
air pressure. (See Section 9.A.)
• Refer to Figure 9.1 for location of control.
• Close the inlet to prevent cold drafts when the fi replace
is not being used.
CAUTION! Risk of Burns! The outside air control handle
is HOT when fi replace is in operation. Adjust BEFORE
lighting fi re.
I. Before Lighting Fireplace
Before operating this fi replace for the fi rst time, have a
qualifi ed service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the fi rebox.
• Review proper placement of logs, ember material and/or
other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire/Asphyxiation! DO NOT operate fi replace with fi xed glass assembly removed.
Determine if this fi replace has a standing pilot or an
Intellifi re ignition system. Ask your dealer or open control
access panel, look at gas valve assembly.
• A standing pilot ignition will have a red or black ignitor
button (refer to Figure 2.3).
• An Intellifi re ignition system will not have a button.
For more information refer to the instructions supplied with
your decorative door or front.
F. Fixed Glass Assembly
See Section 14.H.
G. Remote Controls, Wall Controls and Wall
Switches
Follow the instructions supplied with the control installed
to operate your fi replace:
The IPI system may be operated with two D-cell batteries. When using batteries, unplug the transformer. To prolong battery
life, remove them when using the transformer.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fi re or explosion
may result causing property damage, personal injury or loss of life.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burner. DO NOT try to light the burner by
hand.
B.BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the fl oor because some
gas is heavier than air and will settle
on the fl oor.
WHA T TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
WARNING:
DO NOT CONNECT 110 VAC TO
THE CONTROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can
cause injury or property damage. Refer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product
could expose you to substances in fuel
or fuel combustion which are known to
the State of California to cause cancer, birth defects, or other reproductive
harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fi re department.
C. DO NOT use this appliance if any
part has been under water. Immediately call a qualifi ed service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
CAUTION:
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gasoline and other liquids having fl ammable
vapors away.
DO NOT operate the appliance with
fi xed glass assembly removed, cracked
or broken. Replacement of the fi xed
glass assembly should be done by a
licensed or qualifi ed service person.
NOT FOR USE
WITH SOLID FUEL
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certifi ed for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional information, consult a qualifi ed installer, ser-
vice agency or the gas supplier.
LIGHTING
INSTRUCTIONS
(IPI)
1. Turn off all electric power to the appliance.
2. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
GAS
VALVE
3. Wait fi ve (5) minutes to clear out any gas.
Then smell for gas, including near the fl oor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this label. If you do not smell gas, go to next step.
4. Turn on all electric power to the appliance.
5. To light the burner, fl ip the ON/OFF switch to
the “ON” position. (The ON/OFF switch may
include a wall switch if so equipped).
6. If the appliance will not operate, follow the instructions “To Turn Off Gas to Appliance” and
call your service technician or gas supplier.
TO TURN OFF
GAS TO APPLIANCE
1. Turn wall control or ON/OFF switch to “OFF”.
2. Turn off all electric power to the appliance if
service is to be performed.
593-913F
Hearth & Home Technologies fi replace, please refer to www.fi replaces.com.
WARNING: If you do not follow these instructions exactly, a fi re or explosion
may result causing property damage, personal injury or loss of life.
A. This appliance has a pilot which
must be lighted by hand. When
lighting the pilot, follow these instructions exactly.
B.BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the fl oor because some
gas is heavier than air and will settle
on the fl oor.
WHA T TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
WARNING:
DO NOT CONNECT 110 VAC TO
THE CONTROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can
cause injury or property damage. Refer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product
could expose you to substances in fuel
or fuel combustion which are known to
the State of California to cause cancer, birth defects, or other reproductive
harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
For additional information on operating your
Hearth & Home Technologies fi replace, please refer to www.fi replaces.com.
• If you cannot reach your gas supplier, call the fi re department.
C. Use only your hand to push in or
turn the gas control knob. Never use
tools. If the knob will not push in or
turn by hand, DO NOT try to repair
it, call a qualifi ed service technician.
Force or attempted repair may result in a fi re or explosion.
D.DO NOT use this appliance if any
part has been under water. Immediately call a qualifi ed service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
CAUTION:
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gasoline and other liquids having fl ammable
vapors away.
DO NOT operate the appliance with
fi xed glass assembly removed, cracked
or broken. Replacement of the fi xed
glass assembly should be done by a
licensed or qualifi ed service person.
NOT FOR USE
WITH SOLID FUEL
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certifi ed for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional information, consult a qualifi ed installer, ser-
vice agency or the gas supplier.
Final inspection by
1. Open control access panel.
2. Turn off all electric power to
3. Push in gas control knob
Note: Knob cannot be turned from “PILOT” to “OFF” unless knob is pushed in slightly. DO NOT force.
4. Open the fi xed glass assembly. You may need to
5. Wait fi ve (5) minutes to clear out any gas. Then
6. Find the pilot. The pilot is inside
7. Turn knob on gas control counterclockwise
8. Push in control knob all the way and hold in. Immedi-
12. To light burner, turn the wall control or on/off switch
1. Turn off all electric power to the appliance if ser-
2. Open control access panel.
3. Move switch to “OFF” position.
4. Push in gas control knob slightly and turn clock-
5. Close control access panel.
LIGHTING
INSTRUCTIONS
the appliance.
slightly and turn clockwise
to “OFF”.
remove the decorative front.
smell for gas, including near the fl oor. If you smell
gas, STOP! Follow “B” in the Safety
Information located on the left side
of this label. If you don’t smell gas,
go to next step.
combustion chamber next to the
main burner
to “PILOT”.
ately depress red or black piezo button. It may require
several depressions of the red or black piezo button
until PILOT lights. If PILOT light does not light after
10 seconds, return to step 3. Continue to hold the
control knob in for about one minute after the pilot is
lit. Release knob and it will pop back out. Pilot should
remain lit. If it goes out, repeat steps 3 through 6.
• If knob does not pop up when released, stop and
immediately call your service technician or gas
supplier.
• If the pilot will not stay lit after several tries, turn
the gas control knob to “OFF” and call your service technician or gas supplier.
• The fireplace should be run three to four hours
continuously on high.
• Turn the fi replace off and allow it to completely cool.
• Remove fi xed glass assembly. See Section 14.H.
• Clean fi xed glass assembly. See Section 3.
• Replace the fi xed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the fi re-
place.
NOTICE! Open windows for air circulation during fi re-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
M. Frequently Asked Questions
ISSUESOLUTIONS
Condensation on the glass
Blue fl ames
Odor from appliance
Film on the glass
Metallic noise
Is it normal to see the pilot fl ame burn
continually?
This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
This is a result of normal operation and the fl ames will begin to yellow as the appliance is al-
lowed to burn for 20 to 40 minutes.
When fi rst operated, this appliance may release an odor for the fi rst several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from fi nishing materials and adhesives used around the appliance.
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fi replace glass cleaner may be necessary. See
your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
In an Intellifi re ignition system it is normal to see the pilot fl ame, but it should turn off when
ON/OFF is turned off. In a standing pilot system the pilot will always stay on.
Any safety screen or guard removed for servicing must be
replaced prior to operating the fi replace.
When properly maintained, your fi replace will give you
many years of trouble-free service. We recommend annual service by a qualifi ed service technician.
A. Maintenance Tasks-Homeowner
Installation and repair should be done by a qualifi ed service
technician only. The fi replace should be inspected before
use and at least annually by a professional service person.
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service appointment.
More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the fi replace must be
kept clean.
CAUTION! Risk of Burns! The fi replace should be turned
off and cooled before servicing.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• Verify termination cap clearance to subsequent construction (building additions, decks, fences, or sheds). See
Section 6.
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and fl ashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.
B. Maintenance Tasks-Qualifi ed Service
Technician
The following tasks must be performed by a qualifi ed ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualifi ed Service Technician
T ools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect fi xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Confi rm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that fi xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Logs
Frequency: Annually
By: Qualifi ed Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as necessary.
Refer to Section 14 for log placement instructions.
• Verify correct log placement and no fl ame impingement
causing sooting. Correct as necessary.
Firebox
Frequency: Annually
By: Qualifi ed Service Technician
Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace fi replace if fi rebox has been perforated.
Control Compartment and Firebox Top
Frequency: Annually
By: Qualifi ed Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
• V acuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
Burner Ignition and Operation
Frequency: Annually
By: Qualifi ed Service Technician
T ools needed: Protective gloves, vacuum cleaner, whisk
broom, fl ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Replace Glowing embers with new dime-size pieces.
DO NOT block ports or obstruct lighting paths. Refer to
Section 14 for proper ember placement.
• Verify batteries have been removed from battery backup IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other fl ame problems.
• Verify air shutter setting is correct. See Section 14 for
required air shutter setting. Verify air shutter is clear of
dust and debris.
• Inspect orifi ce for soot, dirt and corrosion. Verify orifi ce
size is correct. See Service Parts List for proper orifi ce
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot fl ame pattern and strength. See Figure 3.1
and 3.2 for proper pilot fl ame pattern. Clean or replace
orifi ce spud as necessary.
• Inspect thermocouple/thermopile or IPI fl ame sensing rod
for soot, corrosion and deterioration. Clean with emery
cloth or replace as required.
• Verify thermocouple/thermopile millivolt output. Replace
pilot as necessary. (Standing pilot only)
• Verify that there is not a short in fl ame sense circuit by
checking continuity between pilot hood and fl ame sense
rod. Replace pilot as necessary. (IPI only)