or explosion may result causing property
damage, personal injury, or death.
• DO NOT USE OR STORE FLAMMABLE
MATERIALS NEAR THIS APPLIANCE.
• DO NOT SPRAY AEROSOLS IN THE VICIN-
ITY OF THIS APPLIANCE WHILE IT IS IN
OPERATION.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO NOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
- If you cannot reach your gas supplier, call
the re department.
• Installation and service must be performed
by a qualied installer, service agency, or the
gas supplier.
• Read, understand and follow
these instructions for safe
installation and operation.
DO NOT
DISCARD
• Leave this manual with
party responsible for use
and operation.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other ammable
materials.
• DO NOT place articles on or against this appliance.
• Keep clothing, furniture, draperies and other ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
This is a room sealed appliance and no other ventilation is
required than what is provided.
WARNING! DO NOT modify this appliance.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
1
Page 2
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND USING THIS APPLIANCE.
MODEL: SOHO-N-AUB IS SAI GLOBAL APPROVED FOR NATURAL GAS, PROPANE OR
BUTANE AS A BALANCED FLUE FIREPLACE.
Refer to the appliance data plates for gas consumptions and pressures.
Installation of this appliance should only be
carried out by an authorized person in accordance with the manufacturer’s instructions.
Appliance is to be installed in full compliance
with the manufacturer’s instructions, and any
local authorities’ requirements for gas, electrical
and building regulations.
This appliance and its components are tested
and safe when installed in accordance with this
Installation Manual. Report to your dealer any
parts damaged in shipment, specically check
glass condition. The gas logs and ue system
components are in separate packages. Read
all instructions before starting installation and
follow these instructions carefully during installation to ensure maximum benet and safety.
and may present a re hazard.
The Heat & Glo, a brand of Hearth & Home
Technologies Inc. warranty will be voided by,
and Heat & Glo, a brand of Hearth & Home
Technologies Inc. disclaims any responsibility
for the following actions:
• Installation of any damaged replace or ue
system component
• Modication of the replace or balanced ue
system installation other than as instructed
by Heat & Glo, a brand of Hearth & Home
Technologies Inc.
• Improper positioning of the gas logs or the
glass door
• Installation and/or use of any component part
not manufactured or approved by Heat & Glo,
brand of Hearth & Home Technologies Inc.,
not withstanding any independent testing
laboratory or other party approval of such
component part or accessory.
Failure to follow them will void your warranty
It is the responsibility of the professionals involved with the service
and installation of the appliance to test the operation of the appliance
before leaving the installation site.
IMPORTANT: Read all instructions carefully before starting installation.
Failure to follow these installation instructions may result in a possible re
hazard and will void the warranty. Save this manual for future reference.
Heat & Glo, a brand of Hearth & Home Technologies, Inc.
7571 215th Street West, Lakeville, MN 55044
Copyright 2012 • Printed in U.S.A.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/132
Page 3
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
A. Congratulations
Congratulations on selecting a Heat & Glo gas replace, an
elegant and clean alternative to wood burning replaces.
The Heat & Glo gas replace you have selected is designed
to provide the utmost in safety, reliability, and efciency.
As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
Homeowner Reference Information
Model Name: ___________________________________________ Date purchased/installed: __________________
Serial Number: __________________________________________ Location on replace: _____________________
Warranty information in the attached manual is for international markets,
not Australia. For Australian warranty information, please see below.
Hearth & Home Technologies Inc (HHT)
7571 215th Street West, Lakeville, MN 55044
0011-1-651-345-1777
www.heatnglo.com
HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are
purchased from an HHT authorised dealer.
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will
be free from defects in materials and workmanship at the time of manufacture.
After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during
the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion,
may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the
veri ed purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase
price of the product. This warranty is subject to conditions, exclusions and limitations as described below.
Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this
manufacturer’s warranty begins on the date of rst occupancy of the dwelling or six months after the sale of the product by
an independent, authorised HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s
warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the installation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in
the following table.
The term “Limited Lifetime” in the table below is de ned as: 20 years from the beginning date of warranty coverage for gas
appliances, and 10 years from the beginning date of warranty coverage for wood, pellet and coal appliances. These time
periods re ect the minimum expected useful lives of the designated components under normal operating conditions.
Warranty PeriodHeat & Glo Manufactured Appliances and Venting
PartsLaborGasWoodPellet
1 YearXXXXXXX
EPA
Wood
CoalElectricVenting
Components Covered
All Parts and Material Except
as covered by Conditions,
Exclusion, and Limitations listed
XXX
2 years
3 yearsXFirepots and burnpots
XXXXXFactory-installed blowers
XMolded refractory panels
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/136
Igniters, Electronic
Components, and Glass
Page 7
Warranty PeriodHeat & Glo Manufactured Appliances and Venting
PartsLaborGasWoodPellet
EPA
Wood
CoalElectricVenting
Components Covered
5 years 1 yearsXXCastings & baf es
7 years 3 yearsXXX
Manifold tubs HEAT & GLO
chimney and termination
10 years 1 yearXBurners, logs and refractory
Limited
Lifetime
3 yearXXXXXFirebox and heat exchanger
90 DaysXXXXXXX
All Replacement Parts
beyond warranty period
OTHER RIGHTS
The HHT manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian
law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
WARRANTY CONDITIONS AND EXCLUSIONS:
• The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorised dealer
or distributor. A list of HHT authorised dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
WARRANTY EXCLUSIONS:
This HHT manufacturer’s warranty does not cover the following:
• Changes in surface nishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface nishes may occur. This is not a aw and is not covered under warranty.
• Damage to printed, plated, or enamelled surfaces caused by ngerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include: paint, wood, pellet and coal gaskets, rebricks, grates, ame guides, light bulbs, batteries and the discoloration
of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identi cation label furnished with the appliance; (2) failure to install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation,
abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by
tightly sealed constructions, insuf cient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those speci ed in the operating instructions; (7) installation or
use of components not supplied with the appliance or any other components not expressly authorized and approved
by HHT (8) modi cation of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interruptions or uctuations of electrical power supply to the appliance.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
7
Page 8
• Non Heat & Glo venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing replace system in which an insert or a decorative gas appliance is installed.
• Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping
charges for parts
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to appliance location and con guration, environmental conditions, insulation and air tightness of
the structure.
This warranty is void if:
• The appliance has been over- red or operated in atmospheres contaminated by chlorine, uorine, or other damaging
chemicals. Over- ring can be identi ed by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel nishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
There is any damage to the appliance or other components due to water or weather damage which is the result of, but not
limited to, improper chimney or venting installation.
HOW TO CLAIM
• To make a claim against this warranty, contact your local distributor during regular business hours. See addresses
below for a dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster).
• Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom
you originally purchased the product.
• Check with Jetmaster in advance for any costs to you when arranging a warranty call. Travel and shipping charges for
parts are not covered by this manufacturers’ warranty.
• HHT and Jetmaster will assess your claim. HHT or Jetmaster may need to inspect the product as part of the assessment of your claim. If the product requires inspection, HHT or Jetmaster will discuss with you the best way for this to
occur.
• To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The
easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you
do not have your original proof of purchase HHT or Jetmaster may accept other evidence of the date of purchase.
Melbourne
Jetmaster
444 Swan Street
Richmond 3121
(03) 9429-5573
Perth
Fireplace Corner
277 Lord Street
East Perth 6000
(08) 9228-2600
Sydney
Jetmaster
10 Martin Avenue
Arncliff 2205
(02) 9597-7222
2000-645 (1-12) Page 3 of 3
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/138
Page 9
1
Listing and Code Approvals
A. Appliance Certication
MODELS: SOHO-N-AUB
LABORATORY: SAI GLOBAL
TYPE: Gas Fireplace
STANDARD: AS4553:2008
B. Additional Related Standards
The installation must comply with these installation instructions and all relevant parts of Local and National Building
Standards Regulations and those relevant recommendations of the following British Standards. BS 5871: Part 1
BS 8303 BS 5440: Parts 1 & 2 BS 6891 BSEN1856 Parts
1 & 2 BS 5482 Part 1, as well as IGE/UP/7.
The Heat & Glo gas appliances discussed in this Installer’s
Guide have been tested to certication standards and listed
by the applicable laboratories.
This appliance must be installed in accordance with the
rules in force.
NOX Class 5 for G20, NOX Class 5 for G31
C. Gas Pressure Requirements
Pressure requirements for SOHO-N-AUB replace are
shown in table below.
Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures.
Natural Gas
Inlet Gas Pressure1.13 - 3.40 kPa
Outlet (Manifold) Gas Pressure.80 - .95 kPa
Gas Rate
Max. Input (NETCV)4.0 kW
Burner InjectorDMS 50 (Ø1.78mm)
Pilot Injector51
14.4 MJ/h (Max. rate)
9.8 MJ/h (Min. rate)
The replace and its individual shut-off valve must be dis-
connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 6.0 kPa.
If the replace must be isolated from the gas supply piping system by closing an individual shut-off valve, it must
be of the handle-less type.
WARNING! Risk of Explosion! An in-line regulator
MUST be installed if the gas pressure exceeds 3.7 kPa.
Failure to install a regulator could damage valve.
D. High Altitude Installations
NOTICE: If the heating value of the gas has been reduced,
these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.
When installing above 2000 ft. (610 m) elevation:
Reduce input rate 4% for each 1000 ft. (305 m) above
2000 ft. (610 m).
E. Non-Combustible Materials Specication
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
F. Combustible Materials Specication
Materials made of or surfaced with wood, compressed paper, plant bers, plastics, or other material that can ignite
and burn, whether ame proofed or not, or plastered or
unplastered shall be considered combustible materials.
G. Electrical Codes
All electrical safety testing has been done following the EN
60335-2-102 standard. Local codes apply.
Primary Aeration Setting
Log Effect11 mm Open
Rocks/Pebbles7 mm Open
An in-line regulator MUST be installed if the gas pressure
exceeds 3.40 kPa. Failure to install a regulator could
damage valve.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
9
Page 10
2
Operating Instructions
User Guide
A. Gas Fireplace Safety
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
replace.
• Alert children and adults to hazards of high temperatures.
Hi gh temp eratures may ignite cloth ing or othe r
ammable materials.
• Keep clothing, furniture, draperies and other ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use
of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not
play with the appliance.
If you expect that small children or vulnerable adults may
come into contact with this replace, the following precautions are recommended:
• Install a physical barrier such as:
- A decorative rescreen.
- Adjustable safety gate.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot replace, whether
operating or cooling down.
• Teach children to NEVER touch the replace.
• Consider not using the replace when children will be
present.
To prevent unintended operation when not using your replace for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug 6 volt adapter plug and remove batteries on IPI
models.
B. Your Fireplace
WARNING! DO NOT operate replace before reading and understanding operating instructions. Failure
to operate replace according to operating instructions
could cause re or injury.
WARNING! DO NOT place combustible objects in front
of the replace or block louvers. High temperatures may
start a re. See Figure 2.2.
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
3 FT. IN FRONT OF FIREPLACE
CLEAR SPACE
Figure 2.2 Clear Space
D. Decorative Doors and Fronts
WARNING! Risk of Fire! Install ONLY doors or fronts
approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause replace to overheat.
This fireplace has been supplied with an integral
barrier to prevent direct contact with the xed glass
panel. DO NOT operate the replace with the barrier
removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
E. Fixed Glass Assembly
See Section 9.B.
F. Remote Controls, Wall Controls and Wall
Switches
Follow the instructions supplied with the control installed
to operate your replace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
G. Before Lighting Fireplace
Before operating this replace for the rst time, have a
qualied service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the rebox.
• Review proper placement of logs, ember material and/
or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate replace with xed glass assembly removed.
For more information refer to the instructions supplied with
your decorative door or front.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
11
Page 12
H. Lighting Instructions (IPI)
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a re or explosion
may result causing property damage, personal injury or loss of life.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burner. DO NOT try to light the burner by
hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
WARNING:
DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can
cause injury or property damage. Refer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to the
State of California to cause cancer, birth
defects, or other reproductive harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
C. DO NOT use this appliance if any
part has been under water. Immediately call a qualied service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
CAUTION:
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gasoline and other liquids having ammable
vapors away.
DO NOT operate the appliance with
xed glass assembly removed, cracked
or broken. Replacement of the xed
glass assembly should be done by a
licensed or qualied service person.
NOT FOR USE
WITH SOLID FUEL
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certied for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional information, consult a qualied installer, service agency or the gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
GAS
VALVE
2. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the oor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this label. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
Equipped with thermostat: Set temperature to
desired setting.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
to OFF.
Equipped with remote or wall control: Press
OFF button.
Equipped with thermostat: Set temperature to
lowest setting.
2. Service technician should turn off electric
power to the control when performing service.
593-913G
Hearth & Home Technologies replace, please refer to www.replaces.com.
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 2.3.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.
ON Position: Appliance will ignite and run continuously
in the HI ame setting, with no adjustment in ame
output. This mode of operation is primarily used for
initial installation or power outage operation with battery
backup.
REMOTE Position: Appliance will initiate commands
from an optional wired wall switch and/or the wireless
remote (RC300AU).
2. If using a wired wall switch with the module in REMOTE
mode, the ame output can be adjusted with the HI/
LO selector switch on the module. See Figure 2.3.
Note that the ame HI/LO selector switch will become
inactive once an optional remote control (RC300AU) is
programmed to the control module. Note that the control
module will always ignite the replace on HI and remain
so for the initial 10 seconds of operation. If the HI/LO
is switched to the LO position, the ame output will
automatically drop to the lowest setting after the ame
has been established for 10 sec. After this 10 second
period, the ame can be adjusted from HI to LO with
the switch.
3. The control module has safety feature that automatically
shuts down the replace after 9 hours of continuous
operation without receiving a command from the
RC300AU remote.
4. If you intend to use both an optional wired wall switch
and the RC300AU remote control to operate your
replace, the wall switch will override any commands
given by the remote.
5. The module has the capability to recognize potential
malfunctions. If these occur, it will fail to ignite and/
or respond to a command to ignite via the wall switch
and/or remote. In this case, the module may have
gone into LOCK-OUT mode. In this state, it will emit
a LED error code. To reset the error code, switch the
selector to OFF, and then back to REMOTE or ON. If
the ignition command again fails, the module will emit
an LED error code, prior to going back into LOCK-OUT
mode. Contact your dealer for service if this occurs.
MODULE
FLAME HI/LOW
SWITCH
Figure 2.3 Control Module
INDICATOR LED
STATUS
SELECTOR
SWITCH
NG/LP GAS-TYPE
SELECTOR SWITCH
Note: If the module is in LOCK-OUT mode, resetting the
circuit breaker to the appliance will also reset the module.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
13
Page 14
J. After Fireplace is Lit
Initial Break-in Procedure
• The fireplace should be r un t hree to four hours
continuously on high.
• Turn the replace off and allow it to completely cool.
• Remove xed glass assembly. See Section 9.B.
• Clean xed glass assembly. See Section 3.
• Replace the xed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the replace.
NOTICE! Open windows for air circulation during replace break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
K. Frequently Asked Questions
ISSUESOLUTIONS
Condensation on the glass
Blue ames
Odor from replace
Film on the glass
Metallic noise
Power Outages (battery backup)
Wall above appliance feels hot to
the touch.
This is a result of gas combustion and temperature variations. As the replace warms, this condensation will disappear.
This is a result of normal operation and the ames will begin to yellow as the replace is allowed
to burn for 20 to 40 minutes.
When rst operated, this replace may release an odor for the rst several hours. This is caused
by the curing of materials from manufacturing. Odor may also be released from nishing materials
and adhesives used near the replace. These circumstances may require additional curing related
to the installation environment.
This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to 4
hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be necessary. See your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the
sound produced by a furnace or heating duct. This noise does not affect the operation or longevity
of the replace.
This appliance can operated on battery power in the event of a power outage. To access the battery pack, the decorative front, mesh and glass assembly must be removed. Refer to Section 12
for more details.
No action necessary. This appliance ships with a non-combustible material attached. Specications of the attached non-combustible material are listed in Section 1.E.
Any safety screen or guard removed for servicing must be
replaced prior to operating the replace.
When properly maintained, your replace will give you
many years of trouble-free service. We recommend annual service by a qualied service technician.
A. Maintenance Tasks-Homeowner
Installation and repair should be done by a qualied service
technician only. The replace should be inspected before
use and at least annually by a professional service person.
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service appointment.
More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the replace must be
kept clean.
CAUTION! Risk of Burns! The replace should be turned
off and cooled before servicing.
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
CAUTION! Handle xed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate xed
glass assembly and door frame by placing a drop cloth
on a at, stable surface.
Note: Fixed glass assembly and gasketing may have residue that can stain carpeting or oor surfaces.
• Remove door or decorative front from replace and set
aside on work surface.
• See Section 9.B for instructions to remove xed glass
assembly.
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Carefully set xed glass assembly in place on replace.
Hold glass in place with one hand and secure glass
latches with the other hand.
• Reinstall door or decorative front.
Doors, Surrounds, Fronts
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
• Check that louvers are not blocked.
• Vacuum and dust surfaces.
Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Place batteries as needed in remote transmitters and
battery-powered receivers.
• Place remote control out of reach of children.
If not using your replace for an extended period of time
(summer months, vacations/trips, etc), to prevent unintended operation:
• Remove batteries from remote controls.
• Unplug 6 volt adapter plug on IPI models.
• Remove batteries from battery backup.
Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• Verify termination cap clearance to subsequent construction (building additions, decks, fences, or sheds). See
Section 6.
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and ashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
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Page 16
B. Maintenance Tasks-Qualied Service
Technician
To prevent inadvertent burner operation while servicing
this appliance:
• Unplug DC regulator from junction box.
• Remove batteries from battery pack (if installed).
• Shut off gas supply to the appliance.
The following tasks must be performed by a qualied ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Conrm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Logs
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as necessary. Refer to Section 14.E for log placement instructions.
• Verify correct log placement and no ame impingement
causing sooting. Correct as necessary.
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
Gas Pressure Information
Frequency: Upon initial installation and gas valve re-
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Replace Glowing embers with new dime-size pieces. DO NOT block ports or obstruct lighting paths. See Figure 3.2.
• Verify batteries have been removed from battery back-up
IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other ame problems.
• Verify air shutter setting is correct. See Section 9 for
required air shutter setting. Verify air shutter is clear of
dust and debris.
• Inspect orice for soot, dirt and corrosion. Verify orice
size is correct. See Service Parts List for proper orice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot ame pattern and strength. See Figure 3.1
for proper pilot ame pattern. Clean or replace orice
spud as necessary.
• Inspect IPI ame sensing rod for soot, corrosion and
deterioration. Polish with ne steel wool or replace as
required.
• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.
NO EMBERS
HERE
Figure 3.2 Ember Placement
• Place small pieces of ember material on burner top
around burner ports.
Do NOT press embers into burner ports.
Do NOT place embers in the center area shown in Figure
3.2.
Figure 3.1 IPI Pilot Flame Patterns
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
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Page 18
4
A. Typical Appliance System
NOTICE: Illustrations and photos reect typical installations and are for design purposes only. Illustrations/diagrams are not
drawn to scale. Actual product may vary from pictures in manual
Getting Started
VERTICAL TERMINATION CAP
(SECTION 10.K)
NON-COMBUSTIBLE ROOF FLASHING
MAINTAINS MINIMUM CLEARANCE
AROUND PIPE (SECTION 10.I)
STORM COLLAR
(SECTION 10.J)
VENT PIPE PENETRATES ROOF
PREFERABLY WITHOUT AFFECTING
ROOF RAFTERS (SECTIONS 8 and 10)
Installer Guide
VENT PIPE (SECTIONS 7 & 8)
CEILING FIRESTOP
ON FLOOR OF ATTIC
(SECTION 8.C)
FRAMING/HEADER
(SECTION 5.C)
ATTIC INSULATION SHIELD (NOT
SHOWN) MUST BE USED HERE TO
KEEP INSULATION AWAY FROM
VENT PIPE IF ATTIC IS INSULATED
(SECTION 8.D)
FRAMING HEADED OFF
IN CEILING JOISTS
(SECTION 8.C)
Heat & Glo direct vent gas appliances are designed to operate with all combustion air siphoned from outside of the
building and all exhaust gases expelled to the outside of
the building. No additional outside air source is required.
Installation MUST comply with local, regional, state and
national codes and regulations. Consult insurance carrier,
local building inspector, re ofcials or authorities having
jurisdiction over restrictions, installation inspection and
permits.
Before installing, determine the following:
• Where the appliance is to be installed.
• The vent system conguration to be used.
• Gas supply piping requirements.
• Electrical wiring requirements.
• Framing and nishing details.
• Whether optional accessories—devices such as a fan,
wall switch, or remote control—are desired.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. For
assistance or additional information, consult a qualied
service technician, service agency or your dealer.
C. Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
Tape measure Framing material
Pliers Non-corrosive leak check solution-
Hammer Phillips screwdriver
Gloves Framing square
Voltmeter Electric drill and bits - 1/4 in. (6 mm)
Plumb line Safety glasses
Level Reciprocating saw
Manometer Flat blade screwdriver
Caulking material (149 ºC (300 ºF) minimum continuous
exposure rating)
1/2 - 3/4 in. (13 - 19 mm) length, #6 or #8 Self-drilling
screws
One 1/4 in (6 mm). female connection (for optional fan).
D. Inspect Appliance and Components
• Carefully remove the appliance and components from
the packaging.
• The vent system components and decorative doors and
fronts may be shipped in separate packages.
• If packaged separately, the log set and appliance grate
must be installed.
• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.
• Read all of the instructions before starting the instal-
lation. Follow these instructions carefully during the
installation to ensure maximum safety and benet.
WARNING! Risk of Fire or Explosion! Damaged parts
could impair safe operation. DO NOT install damaged, in-
complete or substitute components. Keep appliance dry.
Hearth & Home Technologies disclaims any responsibility for,
and the warranty will be voided by, the following actions:
• Installation and use of any damaged appliance or vent
system component.
• Modication of the appliance or vent system.
• Installation other than as instructed by Hearth & Home
Technologies.
• Improper positioning of the gas logs or the glass door.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
Any such action may cause a re hazard.
WARNING! Risk of Fire, Explosion or Electric Shock!
DO NOT use this appliance if any part has been under
water. Call a qualied service technician to inspect the
appliance and to replace any part of the control system
and/or gas control which has been under water.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
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Page 20
5
Framing and Clearances
A. Selecting Appliance Location
When selecting a location for the appliance it is important to
consider the required clearances to walls (see Figure 5.1).
WARNING! Risk of Fire or Burns! Provide adequate
clearance around air openings and for service access.
Due to high temperatures, the appliance should be located out of trafc and away from furniture and draperies.
A
13 mm
A
B
C
NOTICE: Illustrations reect typical installations and are
FOR DESIGN PURPOSES ONLY. Illustrations/diagrams
are not drawn to scale. Actual installation may vary due to
individual design preference.
NOTE: For actual appliance dimensions refer to Section 16.
B
ALCOVE
INSTALLATION
Figure 5.1 Appliance Locations
TOP VENT,
ONE 90º ELBOW
ABCD
Inches33294735
Millimeters8417401187892
In addition to these framing dimensions, also reference the following sections:
• Clearances and Mantel Projections (Sections 5.D and 13.B).
A chase is a vertical box-like structure built to enclose the
gas appliance and/or its vent system. In cooler climates
the vent should be enclosed inside the chase.
NOTICE: Treatment of ceiling restops and wall shield
restops and construction of the chase may vary with the
type of building. These instructions are not substitutes
for the requirements of local building codes. Therefore,
you MUST check local building codes to determine the
requirements to these steps.
Chases should be constructed in the manner of all outside walls of the home to prevent cold air drafting problems. The chase should not break the outside building
envelope in any manner.
Walls, ceiling, base plate and cantilever oor of the chase
should be insulated. Vapor and air inltration barriers
should be installed in the chase as per regional codes for
the rest of the home. Additionally, in regions where cold
air inltration may be an issue, the inside surfaces may be
sheetrocked and taped for maximum air tightness.
NOTICE: Measure fireplace dimensions and verify
framing methods and wall covering details, before framing
construction begins.
To further prevent drafts, the wall shield and ceiling restops should be caulked with caulk with a minimum of
300ºF continuous exposure rating to seal gaps. Gas line
holes and other openings should be caulked withcaulk
with a minimum of 300ºF continuous exposure rating or
stuffed with unfaced insulation. If the appliance is being
installed on a cement surface, a layer of plywood may be
placed underneath to prevent conducting cold up into the
room.
C. Clearances
NOTICE: Install appliance on hard metal or wood surfaces
extending full width and depth. DO NOT install directly
on carpeting, vinyl, tile or any combustible material other
than wood.
WARNING! Risk of Fire! Maintain specied air space
clearances to appliance and vent pipe:
• Insulation and other materials must be secured to prevent
accidental contact.
• The chase must be properly blocked to prevent blown
insulation or other combustibles from entering and
making contact with replace or chimney.
• Failure to maintain airspace may cause overheating and
a re.
In.
mm
A
F
G
B
I
C
D
E
K
H
J
CLEARANCES TO COMBUSTIBLES:
ABCDEFGHIJK
Rough
Opening
(Flue Pipe)
8-1/24411-1/229-1/2328001/21/236
219111829275276711001313914
Rough
Opening
(Height)
Rough
Opening
(Depth)
Rough
Opening
(Width)
Minimum
Platform
Height
Clearance
to Ceiling
Non-Combustible
Floor
Combustible
Flooring
Behind
Appliance
Sides of
Appliance
Front of
Appliance
Figure 5.2 Clearances to Combustibles
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
21
Page 22
D. Mantel and Wall Projections
WARNING! Risk of Fire! Comply with all minimum clear-
ances as specied. Framing or nishing material closer than
the minimums listed must be constructed entirely of non-
If using decorative cap cover(s), this distance may need to be
*
increased. Refer to the installation instructions supplied with the
decorative cap cover.
In a staggered installation with both gas and wood or fuel oil terminations,
**
the wood or fuel oil termination cap must be higher than the gas
termination cap.
Figure 6.2 Staggered Termination Caps
Figure 6.1 Minimum Height From Roof To Lowest Discharge
Opening
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
23
Page 24
a
j
openable
window
n
f
c
I
door
k
k
h
jj
h
T
ee
h
T
g
P
d
See note 2
d
M
c
See note 3
g
b
T = Flue terminal M = Gas meter Shading indicates prohibited
I = Mechanical air inlet P = Electricity meter or fuse box areas for ue terminals
a - Below eaves, balconies or other projections: MIN. CLEARANCE - in. (mm)
Appliances up to 50 MJ/h input .................................................................................... 12 (300)
Appliances over 50 MJ/h input ............................................................................... 20-1/2 (500)
b - From the ground or above a balcony ............................................................................... 12 (300)
c - From a return wall or external corner ......................................................................... 20-1/2 (500)
d - From a gas meter (M) ...................................................................................................... 39 (1000)
e - From an electricity meter or fuse box (P) ................................................................... 20-1/2 (500)
f - From a drain or soil pipe .................................................................................................... 6 (150)
g - Horizontally from any building structure (unless appliance approved
for closer installation) or obstruction facing a terminal ............................................... 20-1/2 (500)
h - From any other ue terminal, cowl, or combustion air intake .................................... 20-1/2 (500)
j - Horizontally from an openable window, door, non-mechanical air
inlet, or any other opening into a building, with the exception of
sub-oor ventilation:
Appliances up to 150 MJ/h input ............................................................................ 20-1/2 (500)
Appliances over 150 MJ/h input ................................................................................... 60 (1500)
k - From a mechanical air inlet, including a spa blower ....................................................... 60 (1500)
n - Vertically below an openable window, non-mechanical air
inlet or any other opening into a building, with the exception of ...................................... See table
6 in. (150 mm)20 in. (500 mm)39 in. (1000 mm)59 in. (1500 mm)
NOTES: 1. All distances are measured vertically or horizontally along the wall to a point
in line with the nearest part of the terminal.
2. Prohibited area below electricity meter or fuse box extends to ground level.
3. See clause 5.13.6.6 for restrictions on a ue terminal under a roofed area.
4. See Appendix J, Figure J1(a) and J2(a) for clearances required from a ue
terminal to a LP Gas cylinder. A ue terminal is considered to be a source of ignition.
MINIMUM CLEARANCES REQUIRED FOR BALANCED FLUE TERMINALS
This appliance is approved for use with Hearth & Home
Technologies SLP venting systems. Refer to Section
16.C for vent component information.
DO NOT mix pipe, ttings or joining methods from different manufacturers.
The pipe is tested to be run inside an enclosed wall.
There is no requirement for inspection openings at each
joint within the wall.
WARNING! Risk of Fire or Asphyxiation. This appli-
ance requires a separate vent. DO NOT vent to a pipe
serving a separate solid fuel burning appliance.
B. Vent Table Key
The abbreviations listed in this vent table key are used in
the vent diagrams.
SymbolDescription
First section (closest to appliance) of vertical length
V
1
Second section of vertical length
V
2
H
H
First section (closest to appliance) of horizontal length
1
Subsequent sections of horizontal length
2
D. Measuring Standards
Vertical and horizontal measurements listed in the vent
diagrams were made using the following standards.
• Pipe measurements are shown using the effective length
of pipe (see Figure 7.2).
• Measurements are made from the appliance outer wrap,
not from the standoffs.
• Horizontal terminations are measured to the outside
mounting surface (ange of termination cap).
• Vertical terminations are measured to bottom of
termination cap.
• Horizontal pipe installed level with no rise.
Effective Height/Length
Pipeinchesmm
SLP44102
Effective
Height/
Length
SLP66152
SLP1212305
SLP2424610
SLP3636914
SLP48481219
SLP6A2 - 651 - 152
SLP12A2 - 1251 - 305
C. Use of Elbows
Diagonal runs have both vertical and horizontal vent aspects when calculating the effects. Use the rise for the
vertical aspect and the run for the horizontal aspect (see
Figure 7.1).
Two 45º elbows may be used in place of one 90º elbow.
On 45º runs, 1 ft. (305 mm) of diagonal is equal to 8-1/2
in. (216 mm) horizontal run and 8-1/2 in. (216 mm) vertical
run. A length of straight pipe is allowed between two 45º
elbows (see Figure 7.1).
Vertical
12 in.
(305 mm)
8-1/2 in.
(216 mm)
8-1/2 in. (216 mm)
Figure 7.2 SLP Pipe Effective Length
E. Flue Diagrams
General Rules:
• When penetrating a combustible wall, a wall shield
restop must be installed.
• When penetrating a combustible ceiling, a ceiling restop
must be installed.
• Horizontal runs of vent do not require vertical rise;
horizontal runs may be level.
Figure 7.1
Horizontal
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
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Page 26
Top Vent - Horizontal Termination
One Elbow
Note: A 6 in. (152 mm) section of straight ue must be at-
tached to the replace before a 90° elbow.
H
1
Figure 7.3
V1 MinimumH1 Maximum
Elbow only2 ft.610 mm
1 ft.305 mm2-1/2 ft.762 mm
2 ft.610 mm5-1/2 ft.1.68 m
3 ft.914 mm9 ft.2.74 m
4 ft.1.22 m12 ft.3,66 m
5 ft.1.52 m15 ft.4.57 m
V
+ H1 Maximum = 38 ft. (11.58 m)
1
H1 Maximum = 15 ft. (4.57 m)
V
1
Two Elbows
Note: A 6 in. (152 mm) section of straight ue must be
Note: A 6 in. (152 mm) section of straight ue must be
attached to the replace before a 90° elbow.
USE SLP SERIES COMPONENTS ONLY
V1 MinimumH1 MaximumV2 MinimumH2 Maximum
6 in.152 mm1 ft.305 mm1 ft.305 mm1 ft.305 mm
1 ft.305 mm2 ft.610 mm2 ft.610 mm2 ft.610 mm
2 ft.610 mm2 ft.610 mm3 ft.914 mm4 ft.1.22 m
3 ft.914 mm3 ft.914 mm4 ft.1,22 m6 ft.1.83 m
4 ft.1.22 m4 ft.1,22 m5 ft.1,52 m8 ft.2.44 m*
5 ft.1.52 m6 ft.1,83 m6 ft.1,83 m12 ft.3.66 m
*H
= 6 ft. (1.83 m) Maximum *H1 + H2 = 12 ft. (3.66 m) Maximum
1
V1 + V2 = 32 ft. (9.75 m) Maximum V1 + V2 + H1 + H2 = 36 ft. (10.97 m) Maximum
Figure 7.5
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
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Page 28
Top Vent - Vertical Termination
MODELFLUE TERMINATION APPROVALS
SOHO-N-AUBSLP-TVHW
Straight Up Vertical Flue System
Figure 7.6 shows straight up vertical ue system approved
for use on this model.
This model is approved to use SLP Series ue pipe components. A SLP-TVHW vertical Termination Cap must be
used to terminate ue systems in a vertical position.
Approved ue system components are labeled for identication. NO OTHER FLUE SYSTEMS OR COMPONENTS MAY BE USED. Detailed installation instructions are included with each ue termination kit and should be used
in conjunction with this manual.
WARNING! Risk of Fire! This gas appliance and ue
assembly must be ued directly to the outside and must
never be attached to a chimney serving a separate solid
fuel burning appliance. Each gas appliance must use a
separate ue system-common ue systems are prohibited.
WARNING! Risk of Fire! DO NOT apply combustible
materials beyond the minimum clearances. Comply with
all minimum clearances to combustibles as specied in
this manual. Overlapping material could ignite and will interfere with proper operation of doors and louvers.
• Horizontal sections 3 inches (76.2 mm) from the top of
the pipe.
• Horizontal sections 2-1/2 inches (63.5 mm) at wall
shield restops.
• Horizontal sections 1 inches (25.4 mm) from sides and
bottom of the pipe.
• Vertical sections 1 inches (25.4 mm) on all sides of
pipe.
Failure to keep insulation or other material away from vent
pipe may cause over heating and re.
If the replace installation requires a vertical
ue exceeding 14-3/4 ft (4.5 m) above the unit
with no horizontal ue or elbows a vertical ue
restrictor must be installed (see Figure 7.7).
CAP
V
MAX. RUN
38 FT.
(11.58 m)
V
1
For alternative installations, other than depicted, contact
your dealer for further information.
Note: The vertical termination baffle should be used for runs of 10 ft.
(3.05 m) or greater.
The vertical restrictor has a break away portion that creates a larger hole. If
venting 10-18 ft. (3.05 m - 5.49 m), the break away portion MUST be removed
and the larger hole must be used. If venting over 18 ft. (5.49 m), the break away
portion should be left in place and the small hole should be used.
V
1
V1 = 38 ft. Max. (11.58 m)
V1 = 3 ft. Min. (914 mm)
Figure 7.7
VERTICAL TERMINATION BAFFLE
BREAK AWAY PORTION
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
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Page 30
MODEL
SOHO-N-AUB
FLUE TERMINATION APPROVALS
SLP-TRAP2 HORIZONTAL TERMINATION CAP
SLP-TVHW VERTICAL TERMINATION CAP
DVP-FBHT HORIZONTAL TERMINATION CAP
Flue System Approvals And Installations
These models have ue starting collars on both the top
and the back of the unit. Depending upon the installation,
decide which ONE set of starting collars will be used to attach the ue system. The starting collar sealing cap must
remain on the starting collar NOT used.
These models use SLP series direct ue components.
Approved ue system components are labeled for identication. NO OTHER FLUEING SYSTEMS OR COMPO-NENTS MAY BE USED. Detailed installation instructions
are included with each ue termination kit and should be
used in conjunction with this manual. Figure 7.8 shows
ue system components and terminations.
Identifying Flue Components
The ue systems installed on this gas replace may include
one, two, or three 90° elbow assemblies. The relationships
of vertical rise to horizontal run in ue congurations using
90° elbows MUST BE strictly adhered to. The rise to run
relationships are shown in the ueing drawings and tables
on the next few pages.
WARNING! Risk of Fire! This gas appliance and ue as-
sembly must ue directly to the outside and must never
be attached to a chimney serving a separate solid fuel
burning appliance. Each gas appliance must use a separate ue system-common ue systems are prohibited.
WARNING! Risk of Fire! DO NOT apply combustible
materials beyond the minimum clearances. Comply with
all minimum clearances to combustibles as specied in
this manual. Overlapping material could ignite and will interfere with proper operation of doors and louvers.
• Horizontal sections 3 in. (76 mm) from the top of the
pipe.
• Horizontal sections 2-1/2 in. (64 mm) at wall shield
restops.
• Horizontal sections 1 in. (25 mm) from sides and bottom
of the pipe.
• Vertical sections 1 in. (25 mm) on all sides of pipe.
Failure to keep insulation or other material away from
vent pipe may cause over heating and re.
For alternative installations, other than depicted, contact
your dealer for further information.
Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm).
• SLP heat shield - designed to be used on a wall 4-3/8 in. (111 mm) to 7-1/2 in. (194 mm) thick.
• If wall thickness is less than 4-3/8 in. (111 mm) the existing heat shields must be field trimmed.
If wall thickness is greater than 7-1/2 in. (194 mm) a DVP-HSM-B will be required.
2-1/2 in. (64 mm)
top clearance
1/2 in. (13 mm)
clearance
bottom & sides
1 in.
(25 mm)
bottom
clearance
Heat
Shield
Wall
Shield
Firestop
Heat
Shield
WALL
3 in. (76 mm)
top clearance
1 in. (25 mm)
clearance around
vertical sections
Vent Clearances and Framing
A. Pipe Clearances to Combustibles
WARNING! Risk of Fire! Maintain air space clearance to
vent. DO NOT pack insulation or other combustibles:
• Between ceiling restops
• Between wall shield restops
• Around vent system
Failure to keep insulation or other material away from
vent pipe may cause over heating and re.
B. Wall Penetration Framing
Combustible Wall Penetration
Whenever a combustible wall is penetrated, you must
frame a hole for the wall shield restop(s). The wall shield
restop maintains minimum clearances and prevents cold
air inltration.
• The opening must be framed on all four sides using the
same size framing materials as those used in the wall
construction.
• SLP pipe - A wall shield restop must be placed on each
side of an interior wall. A minimum 1-1/2 inch (38 mm)
overlap of attached heat shields must be maintained.
• See Section 10.G for information for regarding the installation of a horizontal termination cap.
Non-Combustible Wall Penetration
If the hole being penetrated is surrounded by noncombustible materials such as concrete, a hole with diameter
one inch greater than the pipe is acceptable.
Whenever a non-combustible wall is penetrated, the wall
shield restop is only required on one side and no heat
shield is necessary.
Figure 8.1 Horizontal Venting Clearances To Combustible
Materials
10 in.
(254 mm)
B
10 in.
(254 mm)
A
A* B
38 in (971 mm)37-1/4 in. (946 mm)
* Shows center of ue framing hole. The center of the hole is 1 in. (25
mm) above the center of the horizontal ue pipe.
Figure 8.2 Wall Penetration
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
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Page 34
C. Install the Ceiling Firestop
A ceiling restop MUST be used between
oors and attics.
• SLP pipe only - Frame opening 9 in. x 9
in. (229 mm x 229 mm) whenever the vent
penetrates a ceiling/floor (see Figure 8.3).
• Frame the area with the same sized lumber
as used in ceiling/oor joist.
• The ceiling restop may be installed above or
below the ceiling joists when installed with a
attic insulation shield. It must be under joists
between oors that are not insulated. Refer
to Figure 8.4.
• Secure with three fasteners on each side.
WARNING! Risk of Fire! DO NOT pack insu-
lation around the vent. Insulation must be kept
back from the pipe to prevent overheating.
WARNING! Fire Risk. DO NOT allow loose materials or
insulation to touch vent. Hearth & Home Technologies
Inc. requires the use of an attic shield.
An attic shield constructed of 26 gauge minimum metal that
extends at least 2 in. (51 mm) above insulation is required.
Attic shields must meet specied clearance and be secured in place.
Flat Ceiling Installation
• Remove one shield from box.
NOTICE: Cut previously installed batt insulation to make
room for the attic insulation shield.
• Wrap shield around pipe if pipe is already installed in
area to be insulated.
• Match the three holes in each side and fasten with three
screws to form a tube.
• Bend three tabs on the bottom of the shield outward to
allow attachment to the ceiling restop.
• Bend the remaining bottom tabs inward 90º to maintain
the air space between the pipe and the shield. Set the
shield on the ceiling restop and attach to the restop.
• Bend all tabs inward 90º around the top of the shield.
These tabs must be used to prevent blown insulation
from getting between the shield and vent pipe, and to
maintain air space clearance.
BEND ALL TABS INWARD 90°
TO MAINTAIN CLEARANCE
AND PREVENT INSULATION
FROM FALLING INSIDE
INSERT 3
SCREWS
Figure 8.5 Attic Insulation Shield
BEND 3 TABS
OUTWARD TO
FASTEN TO CEILING
FIRESTOP-BEND
REMAINING TABS
INWARD 90 DEGREES
TO MAINTAIN
CLEARANCE
Vaulted Ceiling Installation
• Remove one shield from box.
NOTICE: Cut previously installed batt insulation to make
room for the attic insulation shield.
• Cut the attic insulation shield (if application is for vaulted
ceiling) to t your ceiling pitch. Snip cut edge to recreate
1 in. (25 mm) bend tabs all the way around the bottom.
• Wrap shield around pipe if pipe is already installed in
area to be insulated.
• Match the three holes in each side and fasten with three
screws to form a tube.
• Bend three tabs on the bottom of the shield outward to
allow attachment to the ceiling restop.
• Bend the remaining bottom tabs inward 90º to maintain
the air space between the pipe and the shield. Set the
shield on the ceiling restop and attach to the restop.
• Bend all tabs inward 90º around the top of the shield.
These tabs must be used to prevent blown insulation
from getting between the shield and vent pipe, and to
maintain air space clearance.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
35
Page 36
9
Appliance Preparation
A. Securing and Leveling the Appliance
WARNING! Risk of Fire! Prevent contact with:
• Sagging or loose insulation
• Insulation backing or plastic
• Framing and other combustible materials
Block openings into the chase to prevent entry of blownin insulation. Make sure insulation and other materials
are secured.
DO NOT notch the framing around the appliance
standoffs.
Failure to maintain air space clearance may cause
overheating and re.
The diagram shows how to properly position and secure
the appliance (see Figure 9.1). Nailing tabs are provided
to secure the appliance to the framing members.
• Bend out nailing tabs on each side.
• Place the appliance into position.
• Keep nailing tabs ush with the framing.
• Level the appliance from side to side and front to back.
• Shim the appliance as necessary. It is acceptable to use
wood shims underneath the appliance.
• Secure the appliance to the framing by using nails or
screws through the nailing tabs.
• Secure the appliance to the oor by inserting two screws
through the pilot holes at the bottom of the appliance.
44 in.
(1118 mm)
NAILING TABS
Figure 9.1 Proper Positioning, Leveling and
Securing of a Appliance
• Lift the lower door up and out to access the gas controls.
Trim Door and Glass Door
• Lift the front trim door up and out away from the appliance
side surrounds. Replace the door when servicing is
complete.
• Noting carefully how the brackets t on the glass, release
the two spring latches at the top and two at the bottom
of the glass door. Carefully lift the glass up and out away
from the appliance. See Figure 9.2.
Fixed Glass Assembly
WARNING! Risk of Asphyxiation! Handle xed glass
assembly with care. Inspect the gasket to ensure it is
undamaged and inspect the glass for cracks, chips or
scratches.
• DO NOTstrike, slam or scratch glass.
• DO NOT operate replace with glass removed, cracked,
broken or scratched.
• Replace as a complete assembly.
Removing Fixed Glass Assembly
• Pull the two bottom glass assembly latches off of the tabs
on the glass assembly. Tip bottom of glass assembly out
to remove from the appliance (see Figure 9.2).
Replacing Fixed Glass Assembly
• Replace the glass door by sliding top tabs on the glass
assembly under the glass clips. Position the glass down
onto the bottom glass clips making sure that the glass
clears the glass clip posts. Latch bottom glass clips once
glass door has been properly placed on appliance.
GLASS
ASSEMBLY
GLASS
GLASS
ASSEMBLY TAB
CLIP POST
Figure 9.3
NOTICE: All screws which were removed must be replaced.
Pilot Assembly/Ignition System
• Remove the log set and burner assembly.
• Disconnect the gas supply tube from the outlet side of
valve.
• Disconnect the orange ignitor wire (I) and white sensor
wire (S) from module.
• Unscrew the pilot assembly bracket and remove, the
pilot assembly along with silicone sealant grommet.
D. Parts Replacement
Fan
• Unplug the fan from the AUX300CE and slide the fan out
the front of the lower controls compartment.
• Fan can be operated at 3 speed levels using RC300AU
remote and AUX300CE. Refer to RC300AU section.
• The fan will automatically turn on after 3 minutes and will
stop 12 minutes after unit has been turned off.
Glass Panel
• To replace the glass door, place the bottom edge into
the lower holders, push glass against unit and secure
the two spring latches at the top and bottom.
E. Adjustments And Replacement Parts
Adjustments and replacement parts for this appliance
should only be done by a qualied service person. A wiring diagram for the appliance is shown in Section 12. A
service parts list is shown in Section 16 of this manual.
LATCHES
(BOTH BOTTOM
AND TOP)
Figure 9.2 Fixed Glass Assembly
C. Components Removal For Service
• Carefully lift up and remove the logs.
• Remove the base pan.
• Unscrew the brackets at both ends of the burner and the
top two screws locating the pilot bracket (see Figure 9.3).
Slide the burner away from the burner orice.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
F. Install Trim and/or Surround
• Install optional trim kits and/or surrounds using the
instructions included with the accessory.
• Use non-combustible materials to cover the gap between
the sheet rock and the appliance (when applicable to the
model).
G. Air Shutter Setting
Natural GasPropaneButane
SOHO-N-AUB
7/16 in
(1.1 mm)
N/AN/A
37
Page 38
10
Installing Vent Pipe (SLP Pipe)
A. Assemble Vent Sections
To attach the rst vent component to the starting collars
of the appliance:
• Lock the vent components into place by sliding the pipe
section onto the collar.
• Align the seam of the pipe and seam of collar to allow
engagement. Rotate the vent component to lock into
place. Use this procedure for all vent components. See
Figure 10.1.
• Slide the gasket over the rst vent section and place it
ush to the appliance. This will prevent cold air inltration.
Caulk with a minimum of 149 ºC (300 ºF) continuous
exposure rating may be used to hold the part in place.
• Continue adding vent components, locking each
succeeding component into place.
• Ensure that each succeeding vent component is securely
tted and locked into the preceding component.
Commercial, Multi-family (Multi-level exceeding two stories), or High-Rise Applications
For Installation into a commercial, multi-family (multi-level
exceeding two stories) or high-rise applications: All outer
pipe joints must be sealed with silicone with a minimum of
149 ºC (300 ºF) continuous exposure rating , including the
slip section that connects directly to the horizontal termination cap.
• Apply a bead of silicone sealant inside the female outer
pipe joint prior to joining sections. See Figure 10.2
• Only outer pipes need to be sealed. All unit collar, pipe,
slip section, elbow and cap outer ues shall be sealed
in this manner, unless otherwise stated.
Note: Align seams to engage pipe,
then rotate counterclockwise to lock
Figure 10.1 Adding Venting Components
Figure 10.2 High Temperature Silicone Sealant
WARNING! Risk of Fire or Explosion! DO NOT break
silicone seals on slip sections. Use care when removing
termination cap from slip pipe. If slip section seals are broken during removal of the termination cap, vent may leak.
• Slide the inner ue of the slip section into the inner ue
of the pipe section and the outer ue of the slip section
over the outer ue of the pipe section. See Figure 10.3.
• Slide together to the desired length.
Pilot hole
Figure 10.3 Slip Section Pilot Holes
• Maintain a 38 mm overlap between the slip section and
the pipe section.
• Secure the pipe and slip section with two screws no
longer than 13 mm, using the pilot holes in the slip section. See Figure 10.4.
C. Secure the Vent Sections
• Vertical runs of SLP pipe must be supported every 8 ft.
(2.44 m).
• Horizontal sections must be supported every 5 ft (1.52
m).
• Vent supports or plumbers strap (spaced 120º apart)
may be used to support vent sections. See Figures 10.5
and 10.6.
• Wall shield restops may be used to provide horizontal
support vent sections.
• Ceiling restops have tabs that may be used to provide
vertical support.
WARNING! Risk of Fire, Explosion or Asphyxiation!
Improper support may allow vent to sag and separate.
Use vent run supports and connect vent sections per in-
stallation instructions. DO NOT allow vent to sag below
connection point to appliance.
Figure 10.4 Screws into Slip Section
• Continue adding pipe as necessary following instructions
in “Assembling Pipe Sections 10.B.”
NOTICE: If slip section is too long, the inner and outer
ues of the slip section can be cut to the desired length.
NOTICE: When installing a vent system with an HRC
termination cap, all pipe system joints shall be sealed
using a silicone sealant with a minimum of 149 ºC (300 ºF)
continuous exposure rating.
• Apply a bead of silicone sealant inside the female outer
pipe joint prior to joining sections.
• Only outer pipes are sealed, sealing the inner ue is not
required.
• All unit collar, pipe, slip section, elbow and cap outer
ues shall be sealed.
Figure 10.5 Securing Vertical Pipe Sections
Figure 10.6 Securing Horizontal Pipe Sections
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
39
Page 40
D. Disassemble Vent Sections
• Rotate either section (see Figure 10.7) so the seams on
both pipe sections are aligned as shown in Figure 10.8.
• Pull carefully to separate the pieces of pipe.
Figure 10.7 Rotate Seams for Disassembly
E. Install Support Brackets
For Horizontal Runs - The ue system must be supported
every 5 ft. (1.52 m) of horizontal run by a horizontal pipe
support. To install support brackets for horizontal runs:
• Place the pipe supports around the ue pipe.
• Nail the pipe supports to the framing members.
For Vertical Runs - The ue system must be supported
every 8 ft. (2.44 m) above the replace ue outlet by wall
brackets. To install support brackets for vertical runs:
• Attach wall brackets to the ue pipe and secure the wall
bracket to the framing members with nails or screws.
For Horizontal Runs - Firestops are REQUIRED on both
sides of a combustible wall through which the ue passes.
To install restops (heat shield) for horizontal runs that pass
through either interior or exterior walls:
• Cut a 1 in. x 1 in. (25 mm x 25 mm) hole through the wall.
• Position the restops on both sides of the hole previously
cut and secure the restops with nails or screws.
• The pipe opening of the restops MUST BE placed
towards the bottom of the restop.
• Continue the ue run through the restop.
A
B
CHIMNEY
HOLE
NEW
FRAMING
MEMBERS
CEILING
AB
SLP9 in. (229 mm)9 in. (229 mm)
Figure 10.11 Hole and New Framing Members
EXISTING CEILING
JOISTS
If the area above the ceiling is NOT an attic, position
and secure the ceiling restop on the ceiling side of the
previously cut and framed hole.
Figure 10.10 Flue Pipe & Firestop
For Vertical Runs - One restop is REQUIRED at the hole
in each ceiling through which the ue passes.
To install restops for vertical runs that pass through
ceilings:
• Position a plumb bob directly over the center of the
vertical ue component.
• Mark the ceiling to establish the centerpoint of the ue.
• Drill a hole or drive a nail through this center point.
• Check the oor above for any obstructions, such as
wiring or plumbing runs.
• Reposition the replace and ue system, if necessary,
to accommodate the ceiling joists and/or obstructions.
• Cut a 9 in. x 9 in. (229 mm x 229 mm) hole through the
ceiling when using SLP pipe. Use the restop pipe opening as a guide.
• Frame the hole with framing lumber the same size as
the ceiling joists.
JOIST
CEILING
NAILS (4 REQUIRED)
Figure 10.12 Ceiling Firestop (Ceiling Side)
CEILING FIRESTOP
If the area above the ceiling IS an attic, position and secure
the restop on top of the previously framed hole.
NAILS (4 REQUIRED)
RAFTER
CEILING
Figure 10.13 Attic Firestop
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
CEILING FIRESTOP
41
Page 42
EXTERIOR
INTERIOR
Interior
Wall Shield
Inner Flue
Rear Flue
Heat Shield
38 mm min.
overlap
Outer Flue
G. Flue Termination
For Horizontal Terminations using the SLP-TRAP
To attach and secure the termination to the last section of
horizontal ue:
• The rear ue heat shield MUST be placed 1 in. (25 mm)
above the top of the ue between the wall shield and the
base of the termination cap.
• One section of the heat shield is attached to the wall
shield. The other is attached to the termination cap in
the same manner (see Figure 10.14).
• The heat shield sections will overlap to match the wall
thickness (depth).
• If the wall thickness does not allow the required 1-1/2 in. (38
mm) heat shield overlap, an extended heat shield must be
used. The extended heat shield will need to be cut to the
thickness of the wall and be attached to the wall shield.
• The small leg in the shield rests on top of the ue to
properly space it from the pipe section (see Figure 10.14).
1 in. (25 mm)
7-1/2 in.
(192 mm)
MINIMUM
Figure 10.15 Termination Cap
Cap Specication Chart
(depth without using additional pipe sections)
SLP-TRAP2
SOHO-N-AUB
5-1/2 in. (139 mm) to 9-1/2 in. (241 mm)
SLP-TRAP2 can adjust 4 in. 102 mm (5-3/8 to 9-3/8) (137 mm to 238
mm)
Rear Vent Depth
Figure 10.14 Venting through the Wall
• The termination kit should pass through the wall restops
from the exterior of the building.
• Adjust the termination cap to its nal exterior position on
the building and interlock the ue sections.
WARNING! Risk of Fire! the termination cap must be
positioned so that the arrow is pointing up.
• Use a high-temperature sealant gasket to seal between
the pipe and exterior restop.
WARNING! Risk of Fire! To prevent overheating and re,
heat shields must extend through the entire wall thickness.
• DO NOT remove the heat shields attached to the
wall shield restop and the horizontal termination cap
(shown in Figure 10.14).
• Heat shields must overlap 1-1/2 in. (38 mm) mini-
mum.
There are two sections of the heat shield. One section
is factory-attached to the wall shield restop. The other
section is factory-attached to the cap. See Figure 10.14.
If the wall thickness does not allow the required 1-1/2 in.
(38 mm) heat shield overlap when installed, an extended
heat shield must be used.
• If the wall thickness is less than or 4-3/8 in. (111 mm),
the heat shields on the cap and wall shield restop
must be trimmed. A minimum 1-1/2 in. (38 mm) overlap
MUST be maintained.
• Use an extended heat shield if the nished wall
thickness is greater than 7-1/4 in. (184 mm).
• The extended heat shield may need to be cut to length
maintaining sufcient length for a 1-1/2 in. (38 mm)
overlap between heat shields.
• Attach the extended heat shield to either of the existing
heat shields using the screws supplied with the extended
heat shield. Refer to vent components diagrams in the
back of this manual.
• Rest the small leg on the extended heat shield on top
of the pipe section to properly space it from the pipe
section.
Important Notice: Heat shields may not be eld constructed.
I. Install Metal Roof Flashing
• See minimum vent heights for various pitched roofs
(Figure 10.16) to determine the length of pipe to extend
through the roof.
• Slide the roof ashing over the pipe sections extending
through the roof as shown in Figure 10.17.
H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING
Figure 10.16 Minimum Height From Roof To Lowest Discharge
Opening
NOTICE: Failure to properly caulk the roof ashing could
cause water entry.
• Caulk the gap between the roof ashing and the outside
diameter of the pipe.
• Caulk the perimeter of the ashing where it contacts the
roof surface. See Figure 10.17.
CAUTION! Risk of Fire! Follow the requirements of the
local standards and codes for minimum height requirements from roof line.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
43
Page 44
CAULK
Figure 10.17
J. Assemble and Install Storm Collar
CAUTION! Risk of Cuts, Abrasions or Flying Debris.
Wear protective gloves and safety glasses during instal-
lation. Sheet metal edges are sharp.
• Connect both halves of the storm collar with two screws
(see Figure 10.18).
• Wrap the storm collar around the exposed pipe section
closest to the roof and align brackets. Insert a bolt
(provided) through the brackets and tighten the nut to
complete the storm collar assembly. Make sure the collar
is tight against the pipe section.
• Slide the assembled storm collar down the pipe section
until it rests on the roof ashing (see Figure 10.19).
• Caulk around the top of the storm collar (see Figure 10.20).
K. Install Vertical Termination Cap
• Locate and mark the ue center point on the underside
of the roof, and drive a nail through the center point.
• Make the outline of the roof hole around the center point
nail.
• The size of the roof hole framing dimensions depend
on the pitch of the roof. There MUST BE a 1 inch (25
mm) clearance from the vertical ue pipe to combustible
materials.
• Mark the roof hole accordingly.
• Cover the opening of the installed ue pipes.
• Cut and frame the roof hole.
• Use framing lumber the same size as the roof rafters and
install the frame securely. Flashing anchored to the frame
must withstand heavy winds.
• Continue to install concentric ue sections up through
the roof hole and up past the roof line until you reach the
appropriate distance above the roof.
• Attach the vertical termination cap by sliding the inner
collar of the cap into the inner ue of the pipe section
while placing the outer collar of the cap over the outer
ue of the pipe section.
• Secure the cap by driving three self-tapping screws
(supplied) through the pilot holes in the outer collar of
the cap into the outer ue of the pipe (see Figure 10.20).
TERMINATION CAP
BRACKETS
Figure 10.18 Assembling the Storm Collar
Figure 10.19 Assembling the Storm Collar Around the Pipe
Pressure requirements for SOHO-N-AUB replaces are
shown in below.
Two taps are provided on the front of the gas valve for
a test gauge connection to measure the inlet and outlet
pressures.
The replace and its individual shut-off valve must be dis-
connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 6 kPa.
If the replace must be isolated from the gas supply piping system by closing an individual shut-off valve, it must
be of the handle-less type.
WARNING
Fire Risk
Explosion Risk
High pressure will damage valve.
• Disconnect gas supply piping BEFORE
pressure testing gas line at test pressures
above 6 kPa.
• Close the manual shutoff valve BEFORE
pressure testing gas line at test pressures
equal to or less than 6 kPa.
Natural Gas
Inlet Gas Pressure1.13 - 3.40 kPa
Outlet (Manifold) Gas Pressure.80 - .95 kPa
Gas Rate
Max. Input (NETCV)4.0 kW
Burner InjectorDMS 50 (Ø1.78mm)
Pilot Injector51
Primary Aeration Setting
Log Effect11 mm Open
Rocks/Pebbles7 mm Open
An in-line regulator MUST be installed if the gas pressure
exceeds 3.40 kPa. Failure to install a regulator could
damage valve.
14.4 MJ/h (Max. rate)
9.8 MJ/h (Min. rate)
B. Gas Connection
Note: Have the gas supply line installed in accordance with
local building codes by a qualied installer approved and/or
licensed as required by the locality.
Note: Before the rst ring of the appliance, the gas supply
line should be purged of any trapped air.
Note: Consult local building regulations to properly size the
gas supply line leading to the (Rp 1/2 in.) hook-up at the unit.
Incoming gas line should be piped into the valve compartment and connected to the ISO 7-Rp 1/2 (BSP Rp 1/2)
threaded gas inlet connection on the manual shutoff valve.
IMPORTANT NOTICE: (Items 1, 2 and 3 applies to
ALL Heat & Glo gas appliances)
1. 1/2 in. GAS LINE: Run through cavity 70 mm
above nished hearth level, NOT RIGID, NOT CLIPPED, with minimum 500 mm into cavity and
120 mm back from plaster face.
2. PVC (COMPOSITE) GASLINE must terminate
minimum 500 mm short of gas heater. Copper pipe
MUST be the nal connection to the gas heater.
3. ISOLATING SWITCH: Location within 1 metre
of replace, subject to mantelpiece etc. Check to
ensure it remains clear of any mantelpiece installation.
Leak test all gas line points and the gas control valve prior
to and after starting the gas appliance.
WARNING
CHECK FOR GAS LEAKS
Explosion Risk
Fire Risk
Asphyxiation Risk
• Check all ttings and connections.
• Do not use open ame.
• After the gas line installation is complete, all
connections must be tightened and checked
for leaks with a commercially-available, noncorrosive leak check solution. Be sure to rinse
off all leak check solution following testing.
Fittings and connections may have loosened
during shipping and handling.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
45
Page 46
The gas is introduced to the appliance on the left hand
side. See Figure 11.1.
After the gas pipe installation is complete, check carefully
all gas connections for leaks with a commercially-available,
noncorrosive leak check solution. Be sure to rinse off all
leak check solution following testing. DO NOT USE AN
OPEN FLAME.
NOTICE: the gas supply line should be purged of any
trapped air prior to the rst ring of the unit.
GAS ACCESS
Figure 11.1
• Refer to Reference Section 16 for location of gas line
access in appliance.
• Gas line may be run through knockout(s) provided.
• The gap between supply piping and gas access hole may
be caulked with caulk with a minimum of 300ºF continuous exposure rating or stuffed with non-combustible, unfaced
insulation to prevent cold air inltration.
• Ensure that gas line does not come in contact with outer
wrap of the appliance. Follow local codes. Reference BS
EN 613:2001 Standard.
• Pipe incoming gas line into valve compartment.
• Connect incoming gas line to the connection on manual
shutoff valve.
WARNING! Risk of Fire or Explosion! Support control
when attaching pipe to prevent bending gas line.
• A small amount of air will be in the gas supply lines.
WARNING! Risk of Fire or Explosion! Gas build-up dur-
ing line purge could ignite.
• Purge should be performed by qualified service
technician.
• Ensure adequate ventilation.
• Ensure there are no ignition sources such as sparks
or open ames.
Light the appliance. It will take a short time for air to purge
from lines. When purging is complete the appliance will
light and operate normally.
WARNING! Risk of Fire, Explosion or Asphyxiation!
Check all ttings and connections with a non-corrosive
commercially available leak-check solution. DO NOT use
open ame. Fittings and connections could have loosened during shipping and handling.
WARNING! Risk of Fire! DO NOT change valve settings.
This valve has been preset at the factory.
NOTICE: This appliance must be installed by a qualied
electrician in accordance with the relevant national and
local regulations.
• Wire the appliance junction box to 220-240 VAC. This is
required for proper operation of the appliance.
WARNING! Risk of Shock or Explosion! DO NOT wire
220-240 VAC to the valve or to the appliance wall switch.
Incorrect wiring will damage controls.
NOTICE: The main supply to the appliance must have
isolation of a minimum 1/8 in. (3 mm) contact separation
in both poles.
WARNING! Risk of Injury! The gas supply shall be shut
off prior to disconnecting the electrical power and remov-
ing batteries (if installed) before proceeding with any
maintenance to the appliance.
B. IntelliFire PlusTM Ignition System Wiring
• Wire the appliance junction box to 220-240 VAC for
proper operation of the appliance.
WARNING! Risk of Shock or Explosion! DO NOT wire
IPI controlled appliance junction box to a switched circuit.
Incorrect wiring will override IPI safety lockout.
• Refer to Figure 12.1, IPI Wiring Diagram.
• This appliance is equipped with an IntelliFire PlusTM
control valve which operates on a 6 volt/1.5 AMP system.
• Plug the 6 volt transformer plug into the appliance junction
box to supply power to the appliance OR install 4 C cell
batteries (not included) into the battery pack before use.
• An in-line isolation switch must be installed within 1
meter of the replace. This is required for servicing and/
or resetting the control module in the event of a control
module LOCK-OUT.
C. Optional Accessories Requirements
• This appliance may be used with a wall switch, wall
mounted thermostat and/or a remote control.
Wiring for optional Hearth & Home Technologies approved
accessories should be done now to avoid reconstruction.
Follow instructions that come with those accessories.
• Hearth & Home Technologies recommends that Intel-
liFire PlusTM wireless controls be used for their features
and functionality with the IntelliFire PlusTM ignition system.
WARNING! Risk of Shock! Label all wires prior to dis-
connection when servicing controls. Wiring errors can
cause improper and dangerous operation. Verify proper
operation after servicing.
WARNING! Risk of Shock! Replace damaged wire with
type 105 ºC (221 ºF) rated wire. Wire must have high temperature insulation.
Figure 12.1 IPI Wiring Diagram /RC300AU
NO FAN OPTION
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
47
Page 48
D. Control Module Operation
See Section 2.I for Control Module Operation.
Hearth & Home Technologies disclaims any responsibility
for, and the warranty will be voided by, the following actions:
• Installation and use of any damaged system component.
• Modication of the system component.
• Installation other than as instructed by Hearth & Home
Technologies.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
Any such action may cause a re hazard.
• Read, understand and follow these instructions for safe
installation and operation.
Fireplace Specic Information
Standard replace features vary. Consult the installation
manual for available options.
The optional AUX300CE receiver provides additional fea-
tures: Fan control and two Aux functions.
The REM300-HNG-AU remote control system functions
include: On/Off, Thermostat Mode, Timer Countdown,
and Flame Adjustment (for replaces with variable ame).
Kit Contents
REM300-HNG-AU
• RC300-HNG-AU Transmitter
• AAA Batteries (3)
• Wall Holder
• Drywall Anchor (2)
• Screws (2)
Introduction
The RC300AU multifunctional remote control is designed to control pilot light, ame height, blower speed,
and up to two 220-240 VAC auxiliary functions on your
gas replace. The RC300AU is equipped with thermostat functions which can automatically control the temperature in the room in which it is installed. The control
is only for use with the Hearth & Home Technologies
IntelliFire Plus™ system (IPI). The AUX300CE module
is rated for 220-240 VAC, 50-60 Hz, and is required for
operation of this remote control device.
Installation Precautions
The installation of this remote control must be performed
by a qualied service technician. This remote control is
tested and safe when installed in accordance with this
installation manual. Do not install any components that
may be damaged.
Do not modify, disassemble, or substitute any of the components included with this kit. Installation of this unit must
be done by a qualied service technician.
Placement of this remote control may affect performance.
An assessment of the space should be done prior to installation for optimum performance.
Determine Location
Determine the location for the remote control. The selected
location should be in the same space as the gas replace.
Never place this unit in a separate room. The remote control
must be placed within 30 ft. (9.14 m) of the replace but
should not be exposed to extreme heat.
The RC300AU is approved for interior installation and
should not be used in exterior applications.
this unit not expressly approved by the party responsible
for compliance could void the user’s authority to operate
the equipment.
Note: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules and EN298 for
multi-functional control. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance
with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Contact the dealer or an experienced radio TV technician for help.
Installation of Remote Control Housing
CAUTION! Risk of Fire! DO NOT install damaged or
modied components. Warranty will be voided if dam-
aged or modied components are installed.
1. Remove remote control components from packaging.
2. Remove battery cover from the back of the remote by
sliding it down and install 3 AAA batteries.
To prevent unintended operation when not using your replace for an extended period of time (summer months,
vacation, trips, etc):
• Remove batteries from remote control.
• Unplug switching adapter and remove back-up batteries.
3. Secure the remote control housing on a at wall surface using the two screws and wall anchors provided.
See Figure 12.6.
Changing Temperature Scale
To change the temperature display between Celsius and
Fahrenheit, remove the battery cover from the back of the
remote control and slide the switch to your desired temperature scale (see Figure 12.5). The screen will auto-
matically change the indicators on the room temperature
and set temperature portion.
Figure 12.5 Temperature Scale
Figure 12.6 Mounting Remote Control Housing
4. Place remote control inside housing. See Figure 12.7.
Figure 12.7 Remote in Housing
5. Close the housing door. See Figure 12.8.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
49
Page 50
Figure 12.8 Mounting Remote Control Housing
AUX300CE Module Installation
• Insert the 4 hole harness from the AUX300CE module into
the 4 pin plug on the control module. See Figure 12.9.
CONTROL MODULE
AUX 300CE
CABLE
Programming the RC300AU to the Control Module
CAUTION! Risk of burns! DO NOT program the remote
control to the control module when replace is hot.
• Verify the ON/OFF/REMOTE switch is in the REMOTE
position. Green LED light will blink three times and the
control module will beep once 5 seconds later when
ready. See Figure 12.11.
• Using a small item (such as a paper clip) press and
release the LEARN button located near the ON/OFF/
REMOTE switch. See Figure 12.11.
• Control module will beep once and LED will blink green
for 10 seconds.
• While the LED is blinking, press the POWER button on
the remote control. A double beep will come out of the
control module to indicate that it has been programmed
successfully.
NOTICE: Up to three remote controls can be programmed
into the control module. Simply press a button on the other
remote controls during the 10 second programming process
to add another remote into the system. It is recommended
to program only one RC300AU remote control.
To clear memory in the control module, use a small item
(such as a paper clip) to press and release the LEARN
button. Control module will beep once and LED will blink
green for 10 seconds DO NOT press any buttons on the
remote during the ten seconds that the green LED blinks.
The memory will be cleared. Note that the RC300AU will
not be programmed if it’s in STANDBY mode. Press the
ON/OFF button twice to switch to IDLE mode.
Figure 12.9 AUX 300 module installation
Fan Installation
• Insert the 3 prong plug from the fan into the receptacle
located in the AUX300CE module. See Figure 12.10.
• Insert 3 prong plug from AUX300CE module into REM/
AUX receptacle of replace junction box.
The remote control will go into an idle mode if no buttons are pressed within 5 seconds. Press any button to
resume full functionality. In idle mode only active functions will show on the screen.
FLAME HEIGHT
FAN SPEED
ADJUSTABLE
AUXILIARY
ADJUSTABLE
OUTPUT (ON/OFF)
TIMER DISPLAY/FUNCTION
Figure 12.12 RC300AU Display Screen
Function Buttons
Use POWER button to turn the unit on and off.
Menu
Select
Use MENU button to display the menu functions.
Only functions that can be activated will be
displayed. For example: Flame Height will not
be displayed when the remote status is OFF.
Use the SELECT button to select the current
feature.
V
CHILD LOCK
INDICATOR
TRANSMISSION
INDICATOR
LOW BATTERY
INDICATOR
FUNCTION LEVEL
INDICATOR
ROOM TEMP
DISPLAY
Standby mode
The remote control will go into a standby mode if no buttons are pressed within 5 minutes. Press the POWER
button to reactivate the remote control to ON mode. Active functions will be displayed
V
Use the UP and DOWN arrows to toggle
through the menu functions and value selections in the submenus.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
51
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About ON Mode
• All functions can be accessed when the remote control
is in the ON mode.
• Only active functions will be displayed when the remote
control is in the ON mode. For example: if the fan is the
only function that’s active, the fan icon and ame will be
the only icon shown in the display.
About OFF Mode
Only the following functions can be accessed in the OFF
mode:
• AUX1
• AUX2
Only active functions will be displayed when the remote
control is in the OFF mode.
Adjusting Fan Speed
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the FAN icon and press SELECT.
• Use the UP and DOWN arrows to adjust the FAN SPEED, then press SELECT. The FAN SPEED can be
adjusted to 3 different settings: HIGH, MEDIUM, LOW.
NOTICE: The fan has a timer built into the control module.
After the replace is turned ON the timer will wait for 3
minutes before turning on the fan. In addition, the fan
will remain on for 12 minutes after the replace has been
turned OFF.
NOTICE: Whenever the fan is turned ON, the FAN will start
up on the high setting for 10 seconds before adjusting to
the previous user setting.
Turning ON the Fireplace
• Press and hold the POWER button for 5 seconds to unlock
remote, back light will illuminate. Press the POWER button
again to turn the replace ON. The replace will rst ignite
the pilot. The main burner will be lit, once the pilot ame
has been established. The remote will be locked again
when the replace is turned OFF.
NOTICE: Whenever the replace is cycled from OFF to
ON, the main burner will light on high for 10 seconds before
returning to the previous user setting.
Adjusting Flame Height
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the FLAME icon and press SELECT.
• Use the UP and DOWN arrows to adjust the FLAME HEIGHT, then press SELECT. The FLAME HEIGHT
can be adjusted to 5 different settings.
NOTICE: FLAME HEIGHT will not be adjustable for rst
ten seconds when replace is turned on.
NOTICE: The system will remember the previous FLAME
HEIGHT setting and will automatically adjust after 10
seconds.
AUX1 Function (Unit dependent Function)
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the AUX1 icon and press SELECT.
• Use the UP and DOWN arrows to adjust the AUX1 output, then press SELECT. The AUX1 function can be adjusted
to 4 different settings: HI, MED, LOW and OFF.
AUX2 Function (Unit dependent Function)
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the AUX2 icon and press SELECT.
• Use the UP and DOWN arrows to turn the AUX2 ON or
OFF, then press SELECT. The AUX2 function can be
either be turned ON or OFF.
NOTICE: When the replace is turned OFF both AUX1 and
AUX2 will be turned off. The AUX1 and AUX2 functions can
be activated from the remote’s OFF mode, when the ame
is off. When the replace is turned back ON, the AUX1
and AUX2 settings will be restored to the previous setting.
• Using the UP and DOWN arrows highlight the THERMO icon and press SELECT.
• Use the UP and DOWN arrows to turn the THERMO ON
or OFF, then press SELECT (the SET TEMP will start
blinking). Using the UP and DOWN arrows select the
desired temperature and press SELECT.
NOTICE: If the THERMO function is on, the SET TEMP
can be adjusted at any time by pressing the UP and DOWN
arrows.
NOTICE: As the ROOM TEMP (RT) approaches SET
TEMP (ST), the remote system will automatically adjust
the ame height. If the RT rises above ST, the replace
will shut down the main burner. After this, the replace will
turn back on after the RT drops below the ST.
NOTICE: The system will remember the previous TEM-
PERATURE setting when THERMOSTAT mode is cycled
ON or OFF.
NOTICE: If your installation includes an optional wired ON/
OFF wall switch, it should be in the OFF position when
using the RC300AU in thermostat mode.
Adjusting Timer
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the TIMER icon and press SELECT.
• Use the UP and DOWN arrows to turn the TIMER ON
or OFF, then press SELECT. Using the UP and DOWN
arrows select the desired set time and press SELECT.
Timer operates in increments of 15, 30, 45, 60, 90, 120
and 180 minutes.
Setting the Child Lock
• Press and hold the MENU and UP arrow buttons simul-
taneously for 4 seconds to enable or disable the child
lock feature.
NOTICE: No functions will be usable until child lock feature
is disabled.
Power Outage
• If replace battery backup system IS installed at time of
power outage, replace operation will not be interrupted.
• If replace battery backup system IS NOT installed at
time of power outage, replace will shut off. To resume
replace operation, install battery backup.
NOTICE: Battery polarity must be correct or module
damage will occur.
Manual Fireplace Shutoff
In the unlikely event that the remote wall switch malfunctions and will not turn off the replace, call your dealer
for service assistance. In the meantime, you may choose
one of the following actions to turn off the replace:
CAUTION! Risk of burns! Fireplace surfaces are hot
when operating and during cool down. Use care and
wear gloves when opening the front and accessing com-
ponents inside the replace.
Check remote screen for battery level indicator, replace
the batteries if low battery is indicated (See Figure 12.12).
Turn off the control module:
• Open or remove the decorative front to access the control
module.
• Move switch to OFF (See Figure 12.4).
Disconnect power to the control module:
• Open or remove the decorative front to access power
cord to the junction box and/or back-up batteries.
• Unplug the control module and/or remove back-up
batteries.
Shut off gas to the appliance:
• Open or remove the decorative front and locate the gas
shut-off valve to the left of the gas control.
• Rotate the shut off valve 90 degrees to turn off gas supply.
Turn off power to the replace (if back-up batteries
are not installed):
• Locate house circuit breaker for replace.
• Turn off the circuit breaker.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
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Frequently Asked Questions/Troubleshooting
SymptomPossible CauseCorrective Action
BatteriesVerify batteries are functional and installed correctly.
Remote control is in Child
Remote control will not transmit
Control module will not take
commands from remote control
Fan does not turn on when replace
is started
Fan does not turn off when replace
turned off
Fireplace shuts down after extended
periods
Fireplace is on but will not shut off
with the remote control
Lock mode
Buttons not being pressed
rmly
Control module is not in
“REMOTE” mode
Control module and remote
control are not programmed
to each other
Control module is un-
plugged. In case of power
outage, backup batteries
are depleted or missing
Built in time delay
Built in time delayThe fan will run for twelve minutes after the replace is turned off.
Built-in timer
External wired wall switch
Remote control or control
module failure
Disengage Child Lock mode.
Press button rmly for one to two seconds to ensure transmission to module.
Ensure module switch is set to REMOTE.
The control module will beep when it successfully receives a
command. If it does not beep, clear module memory and reprogram the remote control.
If the transmission indicator comes on when power button is
pressed, verify that the control module is plugged in the replace junction box located in the controls area. Also verify that
the batteries are installed in the battery pack.
The replace must run for three minutes in order for the fan to
engage.
The replace will automatically shut down after nine hours of
continuous operation if it does not receive a command from
the remote.
The replace cannot be turned off by remote if an external
wired switch is installed and in the ON position. Turn external
wall switch to OFF.
At control module, turn off replace by sliding the ON/OFF/
REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is
hot. Use caution when accessing module.
It is important to follow the framing and nishing instructions to ensure proper placement of replace into the surrounding framing/nishing materials.
Wall sheathing materials 3/8 in. (10 mm) thick are
specied in this installation manual to properly align with
the factory-installed non combustible material.
WARNING! Risk of Fire! DO NOT remove the factory-
installed non-combustible board or cover it with combustible material, such as:
• Drywall (gypsum board)
• Plywood
• Materials that do not meet the ASTM E 136 Non-combustibility standard (below).
Removal of factory-installed, non-combustible board and/
or use of materials not meeting the ASTM E 136 standard
may cause re.
Non-Combustible Materials Specication
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
Setting the Fireplace into the Framing
Unlike many traditional, single-sided Heat & Glo replaces,
this replace is recessed into surround framing. The left
and right nailing tabs were designed so the replace is recessed to the correct location within the framing materials.
1. Bend two nailing tabs away from replace 180 degrees
on both left and right nailing tabs. Do not adjust the
column standoffs. See Figure 13.1.
2. Screw each nailing tab to the adjoining framing material.
Ensure that the air space clearance is maintained on
the sides of the replace. See Figure 13.2.
Figure 13.1 Noncombustible Facing Diagram
B. Mantel Projections
No mantels are allowed when using Studio-CE fronts.
Note: All dimensions are shown in millimeters
305
279
254
229
203
178
152
127
102
76
51
26
152
127
229
203
178
305
279
254
381
356
330
407
Figure 13.2 Minimum vertical and maximum horizontal
dimensions of combustibles above appliance
when using the DF-SOHOCE-BK dress guard.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
OPENING OF FIREPLACE
55
Page 56
14
Appliance Setup
A. Remove Fixed Glass Assembly
See Section 9.B.
B. Remove the Shipping Materials
Remove shipping materials from inside or underneath the
rebox.
C. Clean the Appliance
Clean/vacuum any sawdust that may have accumulated
inside the rebox or underneath in the control cavity.
D. Accessories
Install approved accessories per instructions included
with accessories. Contact your dealer for a list of approved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional acces-
sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.
E. Log Placement InstructionsLog Assembly: LOGS-SOHOCE
LOCATING TABS
2
3
1
Figure 14.1
CAUTION: Logs are fragile. Carefully remove the logs
from the packaging.
1
Figure 14.3
Step 1. Place Log #1 (SRV2111-700) against rear right tab
with its slot over center locating tab.
Figure 14.2
1
2
Figure 14.4
Step 2. Place Log #2 (SRV2111-701) onto base pan such
that Log #2 ts in groove of Log #1. Push it back against
the left hand side locating tab. Ensure burner ports are not
covered by logs.
1
2
3
Figure 14.5
Step 3. Place Log #3 (SRV2111-702) so the top rests on
Log #1 against Log #2. The base slot on Log #3 will t over
the locating tab on the front right hand side.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
57
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F. Install Media Rock Kit
This kit is used in place of the logs in a SOHO-CEB unit.
Alternate media and reective rebox liner is provided.
CAUTION! Risk of Cuts, Abrasions or Flying Debris.
Wear protective gloves and safety glasses during instal-
lation. Sheet metal edges are sharp.
CONTENTS OF KIT:
• Reective Firebox Liner (Optional)
• Rock Tray
• Rock or Onyx
4. Set the rock tray on top of the base pan. See Figure 14.7.
DO NOT INSTALL ROCKS IN THIS AREA
ROCK TRAY
OPTIONAL
REFLECTIVE LINER
ROCK TRAY
Figure 14.6
1. Remove the front and glass from the unit and set
aside. Remove the logs (if installed) from the unit and
either discard or save for later use.
2. Fold down the log locating tabs (if bent up) on the base
pan so they are parallel with the burner. See Figure 14.7.
3. Proceed to step 4 if the rebox liner is not being in-
stalled. Install the rebox liner by placing it on the base
pan of the replace and sliding it back until it contacts
the back of the replace. See Figure 14.7.
Figure 14.8
5. Spread the rock or onyx evenly across the rock tray.
See Figure 14.9. DO NOT place rocks in burner area
or in front of pilot burner. See Figure 14.8.
WARNING
Delayed Ignition Risk
• Do NOT place rocks on burner.
• Do NOT place rocks in a position that they may
fall on the burner.
Fireplace will not function properly.
Delayed ignition may occur.
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualied service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician. Contact
your dealer to arrange a service call by a qualied service technician.
A. IntelliFire Plus™ Ignition System
SymptomPossible CauseCorrective Action
1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.
2. Pilot won’t light,
there is no noise or
spark.
3. Pilot sparks, but
Pilot will not light.
A. Incorrect wiring.Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are
connected to correct terminals on module and pilot assembly.
B. Loose connections or electrical
shorts in the wiring.
C. Ignitor gap is too large.Verify gap of igniter to right side of pilot hood. The gap should be
A. No power, transformer installed
incorrectly, or depleted batteries.
B. A shorted or loose connection in
wiring conguration or wiring harness.
C. Improper wall switch wiring.Verify that 220/240 VAC power is “ON” to junction box.
D. Module not grounded.Verify black ground wire from module wire harness is grounded to
A. Gas supply.Verify that incoming gas line ball valve is “open”. Verify that inlet
Verify no loose connections or electrical shorts in wiring from module to pilot assembly. Verify connections underneath pilot assembly
are tight; also verify igniter and ame sense wires are not grounding
out to metal chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.
approximately .17 in. or 1/8 in. (3 mm).
Verify that transformer is installed and plugged into module. Check
voltage of transformer at connection to module. Acceptable readings of a good transformer are between 6.4 and 6.6 volts AC. Battery power supply voltage must be at least 4 volts. If less than 4
volts, replace batteries.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight t. Verify pilot assembly wiring to module. Remove and verify continuity of each wire in wiring harness. Replace
any damaged components.
metal chassis of appliance.
pressure reading is within acceptable limits.
B. Ignitor gap is too large.Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
C. Module is not grounded.Verify module is securely grounded to metal chassis of appliance.
D. Pilot valve solenoid. Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.
If below 1.5 volts, replace module. If 1.5 volts or greater, replace
valve.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
59
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IntelliFire Plus™ Ignition System - (continued)
SymptomPossible CauseCorrective Action
4. Pilot lights but contin-
ues to spark, and main
burner will not ignite.
(If the pilot continues
to spark after the
pilot ame has been lit,
ame rectication has
not occurred.)
5. Carbon Deposition
A. A shorted or loose connection in ame
sensing rod.
B. Poor ame rectication or contaminated
ame sensing rod.
C. Module is not grounded.Verify module is securely grounded to metal chassis of ap-
D. Damaged pilot assembly or contami-
nated ame sensing rod.
A. Log PlacementVerify placement and assure ame is not excessively
B. Shutter SettingCheck to assure correct shutter setting for your model and
C. Gas TypeAssure correct fuel matches unit gas model and components.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
ame sense or igniter wires are not grounding out to metal
chassis, pilot burner, pilot enclosure or screen if present, or
any other metal object.
With xed glass assembly in place, verify that ame is engulng ame sensing rod on left side of pilot hood. Flame
sensing rodshould glow shortly after ignition. With a multimeter, verify that current in series between module and
sense lead is at least 0.14 microamps. Verify correct pilot
orice is installed and gas inlet is set to pressure specications. Polish ame sensing rod with ne steel wool to
remove any contaminants that may have accumulated on
ame sensing rod.
pliance. Verify that wire harness is rmly connected to the
module.
Verify that ceramic insulator around the ame sensing rod
is not cracked, damaged, or loose. Verify connection from
ame sensing rod to white sensor wire. Polish ame sensing rod with ne steel wool to remove any contaminants
that may have accumulated on ame sensing rod. Verify
continuity with a multi-meter with ohms set at lowest range.
Replace pilot if any damage is detected.
Doors1. Inspect for scratches, dents or other damage and repair as necessary.
2. Verify no obstructions to airow.
3. Verify maintenance of proper clearance to combustible household objects.
Gasket Seal, Glass
Assembly and Glass
Valve Compartment
and Firebox Top
Logs1. Inspect for broken, damaged, or missing logs. Replace as necessary.
Firebox1. Inspect for paint condition, warpage, corrosion or perforation. Sand and repaint as necessary.
Burner Ignition and
Operation
Flueing1. Inspect venting for blockage or obstruction such as bird nests, leaves, etc.
Remote controls1. Verify operation of remote.
1. Inspect gasket seal and its condition.
2. Inspect glass panels for scratches and nicks that can lead to breakage when exposed to heat.
3. Conrm there is no damage to glass or glass frame. Replace as necessary.
4. Verify that latches engage properly, clip studs are not stripped, and glass attachment components are intact
and operating properly. Replace as necessary.
5. Clean glass. Replace glass assembly if severely coated with silicate deposits that cannot be removed.
1. Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these areas. Screw tips
that have penetrated the sheet metal are sharp and should be avoided.
2. Remove any foreign objects.
3. Verify unobstructed air circulation.
2. Verify correct log placement and no ame impingement causing sooting. Correct as necessary.
2. Replace appliance if rebox has been perforated.
1. Verify burner is properly secured and aligned with pilot or igniter.
2. Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if necessary.
3. Replace ember materials with new dime-size and shape pieces. Do not block ports or obstruct lighting paths.
4. Check for smooth lighting and ignition carryover to all ports. Verify there is no ignition delay.
5. Inspect for lifting or other ame problems.
6. Inspect orice for soot, dirt or corrosion.
7. Verify manifold and inlet pressures. Adjust regulator as required.
8. Inspect pilot ame strength. Clean or replace orice as necessary.
9. Inspect thermocouple/thermopile or IPI sensor rod for soot, corrosion and deterioration. Clean with emery
cloth or replace as required.
2. Conrm that termination cap remains clear and unobstructed by plants, etc.
3. Verify that termination cap clearance to subsequent construction (building additions, decks, fences or sheds)
has been maintained.
4. Inspect for corrosion or separation.
5. Verify weather stripping, sealing and ashing remains intact.
2. Replace batteries in remote transmitters and battery-powered receivers.
Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be
used on a wall 4 in. (102 mm) to 7-1/4 in. (184 mm) thick. If wall thickness is less than 4 in. (102 mm) the
existing heat shields must be field trimmed. If wall thickness is greater than 7-1/4 (184 mm) a DVPHSM-B will be required.
8 in.
(203 mm)
15 in.
(384 mm)
Heat
Shield
15 in.
(381 mm)
12 in.
(305 mm)
8 in.
(206 mm)
SLP-TRAP
13 in.
(330 mm)
HORIZONTAL TERMINATION CAP
Max
Effective
Length
Effective Length
5-3/4 in. to 8-3/8 in.
(146 mm to 213 mm)
SLP-HRC-SS
SLP-HRC-ZC-SS
Term Cap
Trap
5-1/2 in.
(140 mm)
87°
Effective Length
8-3/8 in.
(213 mm)
3°
Minimum
5-1/4 in.9-1/4 in.
(133 mm)
10-1/2 in.
(267 mm)
(276 mm)
Maximum
Effective Length
(235 mm)
11 in.
Figure 16.4 SLP Series Vent Components
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
65
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D. Service Parts
Service Parts
SOHO-N-AUB
Log Set Assembly
2
1
11
Gas Fireplace - DV
Beginning Manufacturing Date: Mar 2011
Ending Manufacturing Date: Active
4
3
5
6
9
10
7
8
12
IMPORTANT; THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
ITEMPART DESCRIPTIONCOMMENTSPART NUMBER
Log Set AssemblyLOGS-SOHOCE
1
2
3
4
5
6
7
8Burner Assembly N2111-020
9
10
11
12
Additional service part numbers on the following page.2/13
IMPORTANT; THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
ITEMPART DESCRIPTIONCOMMENTSPART NUMBER
13.1Pilot Assembly N
Pre Mar 20132198-014
Post Mar 20132090-012
13.2Burner Assembly N2111-020
13.3Pilot Bracket 2111-123
13.4
13.5
13.6
13.7
13.8
Flex Tube Assembly530-302A
Burner Neck Gasket 438-407
Valve Plate Gasket 2077-138
Valve Bracket2189-117
Flex Ball Valve Assembly 2098-320A
13.9Valve N 2166-302
13.10
13.11
13.12
13.13
13.14
13.15
13.16
Male ConnectorPkg of 5303-315/5
Jumper Wire2187-198
Module , IPI 30 Gray2166-306
Battery Pack**4067-223
Wire Harness2166-304
Transformer2166-305
3-Hole Grommet2118-420
13.17Burner Ori ce N (#50C) 582-850
**Fuse for battery pack can be sourced locally, not a warranty item. Specs are 500mA~10A 3/4” long
Additional service part numbers on the following page.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
67
Page 68
Service Parts
Beginning Manufacturing Date: Mar 2011
Ending Manufacturing Date: Active
IMPORTANT; THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
This product may be covered by one or more of the following patents: (United States) 5328356, 5601073, 5613487,
5647340, 5890485, 5941237, 5947112, 5996575, 6006743, 6019099, 6053165, 6145502, 6170481, 6374822, 6484712,
6601579, 6769426, 6863064, 7077122, 7098269, 7258116, 7470729 or other U.S. and foreign patents pending.
• Read, understand and follow
these instructions for safe
installation and operation.
• Leave this manual with
party responsible for use
and operation.
2000-945
Printed in U.S.A. - Copyright 2013
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. G • 2/13
69
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