Hearth and Home Technologies TRUE-36, TRUE-42, TRUE-50 User Manual

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Page 1

Models: TRUE-36C TRUE-50C

TRUE-36H TRUE-50H TRUE-36S TRUE-50S TRUE-42C TRUE-42H TRUE-42S

Owner’s Manual

Installation and Operation

NOTICE

DO NOT DISCARD THIS MANUAL

• Important operating and maintenance instructions included.

WARNING: If the information in these instructions is not followed exactly, a ﬁ re or explosion may result causing property damage, personal injury, or death.

• DO NOT store or use gasoline or other ﬂ am- mable vapors and liquids in the vicinity of this or any other appliance.

• What to do if you smell gas

- DO NOT try to light any appliance.

- DO NOT touch any electrical switch. DO

NOT use any phone in your building.

- Immediately call your gas supplier from a

neighbor’s phone. Follow the gas supplier’s instructions.

- If you cannot reach your gas supplier, call

the ﬁ re department.

• Installation and service must be performed by a qualiﬁ ed installer, service agency , or the gas supplier.

This appliance may be installed as an OEM installation in manufactured home (USA only) or mobile home and must be installed in accordance with the manufacturer’s instructions and the manufactured home construction and safety standard,

Title 24 CFR, Part 3280 or Standard for Installation in Mobile Homes, CAN/CSA Z240MH, in Canada.

This appliance is only for use with the type(s) of gas indicated on the rating plate.

• Read, understand and follow these instructions for safe installation and operation.

DO NOT

DISCARD

• Leave this manual with party responsible for use and operation.

WARNING

HOT SURFACES!

Glass and other surfaces are hot during operation AND cool down.

Hot glass will cause burns.

• DO NOT touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room as ﬁ replace.

• Alert children and adults to hazards of high temperatures.

High temperatures may ignite clothing or other ﬂ ammable materials.

• Keep clothing, furniture, draperies and other ﬂ ammable materials away.

This appliance has been supplied with an integral barrier to prevent direct contact with the ﬁ xed glass panel. DO NOT operate the appliance with the barrier removed.

Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.

In the Commonwealth of Massachusetts installation must be performed by a licensed plumber or gas ﬁ tter.

See Table of Contents for location of additional Commonwealth of Massachusetts requirements.

Installation and service of this appliance should be performed by qualiﬁ ed personnel. Hearth & Home Technologies suggests NFI certiﬁ ed or factory trained professionals, or technicians supervised by an NFI certiﬁ ed professional.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 2

Read this manual before installing or operating this appliance.

Please retain this owner’s manual for future reference.

A. Congratulations

Congratulations on selecting a Heat & Glo gas ﬁ replace, an elegant and clean alternative to wood burning ﬁ replaces. The Heat & Glo gas ﬁ replace you have selected is designed to provide the utmost in safety, reliability, and efﬁ ciency.

As the owner of a new ﬁ replace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.

Homeowner Reference Information

This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals.

The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.

Your new Heat & Glo gas ﬁ replace will give you years of durable use and trouble-free enjoyment. Welcome to the Heat & Glo family of ﬁ replace products!

We recommend that you record the following pertinent information about your ﬁ replace.

Model Name: ___________________________________________ Date purchased/installed: __________________ Serial Number: __________________________________________ Location on ﬁ replace: _____________________ Dealership purchased from: _______________________________ Dealer Phone: __________________________ Notes: _______________________________________________________________________________________ _____________________________________________________________________________________________

Listing Label Information/Location

Type of Gas

Gas and Electric Information

Not Not for for use use with with solid solid fuel.fuel. ((Ne Ne doit doit pas pas entre entre utilise utilise avec avec un un combustible combustible solide).solide).

Type Type o f of Gas Gas (Sorte (Sorte De De Gaz)Gaz)::

NNAATURALTURAL GASGAS

Minimum Minimum Permissible Permissible Gas Gas Supply Supply for for Purposes Purposes of of Input Input Adjustment.Adjustment. Approved Approved Minimum Minimum (De (De Gaz) Gaz) AcceptableAcceptable 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau) Maximum Maximum Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau) Maximum Maximum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau) Minimum Minimum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau) Total Total Electrical Electrical Requirements: Requirements: 000Vac, 000Vac, 00Hz., 00Hz., less less than than 00 00 AmperesAmperes

ALTITUDE:ALTITUDE: 0-0000 0-0000 FT.FT. 0000-0000FT.0000-0000FT. MAX. MAX. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000 MIN. MIN. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000 ORIFICE ORIFICE SIZE:SIZE: #XXXXX#XXXXX #XXXXX#XXXXX

The model information regarding your speciﬁ c ﬁ replace can be found on the rating plate usually located in the control area of the ﬁ replace.

Heat & Glo, a brand of Hearth & Home Technologies, Inc. 7571 215th Street West, Lakeville, MN 55044

This This appliance appliance must must be be installed installed in in accordance accordance with with local local codes, codes, if if any; any; if if not, not, follow follow ANSI ANSI Z223.1Z223.1 in in the the USA USA or or CAN/CGA CAN/CG A B149 B149 installation installation codes. codes. (Installer (Installer l ’appareil l’appareil selon selon les les codes codes ou ou reglementsreglements

locaux locaux ou, ou, en en l’absence l’absence de de tels tels reglements, reglements, selon selon les les codes codes d’installation d’installation CAN/CGA-B149.)CAN/CGA-B149.)

ANSI ANSI Z21XX-XXXX Z21XX-XXXX · · CSA CSA 2.XX-MXX 2.XX-MXX · · UL307BUL307B

IN IN CANADACANADA

Model:Model:

(Modele):(Modele):

SerialSerial

(Serie):(Serie):

XXXXXXXXXXXXXXXX

MADE MADE IN IN USAUSA

Model Number

Serial Number

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 3

Safety Alert Key:

• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.

• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.

• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

• NOTICE: Used to address practices not related to personal injury.

Table of Contents

A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

B. Limited Lifetime Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1 Listing and Code Approvals

A. Appliance Certiﬁ cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

B. Glass Speciﬁ cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

C. BTU Speciﬁ cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

D. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . . 7

E. Non-Combustible Materials Speciﬁ cation. . . . . . . . . . . . . . 7

F. Combustible Materials Speciﬁ cation . . . . . . . . . . . . . . . . . 7

G. Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

H. Requirements for the Commonwealth of Massachusetts . . 8

User Guide

2 Operating Instructions

A. Gas Fireplace Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

B. Your Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

C. Clear Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

D. Decorative Doors and Fronts . . . . . . . . . . . . . . . . . . . . . . 10

E. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

F. Remote Controls, Wall Controls and Wall Switches . . . . . 10

G. IPI Battery Tray/Battery Installation . . . . . . . . . . . . . . . . . 10

H. Rating Plate/Glass Clip Tool Location . . . . . . . . . . . . . . . 10

I. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 11

J. Before Lighting Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . 11

K. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 12

L. After Fireplace is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

M. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 13

3 Maintenance and Service

A. Maintenance Tasks-Homeowner . . . . . . . . . . . . . . . . . . . 14

B. Maintenance Tasks-Qualiﬁ ed Service Technician . . . . . . 15

Installer Guide

4 Getting Started

A. Typical Appliance System. . . . . . . . . . . . . . . . . . . . . . . . . 17

B. Design and Installation Considerations . . . . . . . . . . . . . . 18

C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . 18

D. Inspect Appliance and Components . . . . . . . . . . . . . . . . . 18

5 Framing and Clearances

A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . 19

B. Constructing the Appliance Chase . . . . . . . . . . . . . . . . . . 20

C. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

D. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 21

E. Hearth Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23



6 Termination Locations

A. Vent Termination Minimum Clearances . . . . . . . . . . . . . . 24

7 Vent Information and Diagrams

A. Approved Pipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

B. Vent Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

C. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

D. Measuring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

E. Vent Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

F. PVK-80 and PVI-SLP Information . . . . . . . . . . . . . . . . . . 33

8 Vent Clearances and Framing

A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 34

B. Wall Penetration Framing . . . . . . . . . . . . . . . . . . . . . . . . . 34

C. Install the Ceiling Firestop . . . . . . . . . . . . . . . . . . . . . . . . 35

D. Install Attic Insulation Shield . . . . . . . . . . . . . . . . . . . . . . . 36

E. Installing the Optional Heat-Zone® Gas Kit . . . . . . . . . . . 36

9 Appliance Preparation

A. Vent Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

B. Securing and Leveling the Appliance . . . . . . . . . . . . . . . . 38

C. Installing Non-combustible Facing Material . . . . . . . . . . . 39

10 Installing Vent Pipe (DVP Pipe)

A. Assemble Vent Sections. . . . . . . . . . . . . . . . . . . . . . . . . . 40

B. Secure the Vent Sections . . . . . . . . . . . . . . . . . . . . . . . . . 41

C. Disassemble Vent Sections . . . . . . . . . . . . . . . . . . . . . . . 41

D. Install Metal Roof Flashing . . . . . . . . . . . . . . . . . . . . . . . . 42

E. Assemble and Install Storm Collar . . . . . . . . . . . . . . . . . . 42

F. Install Vertical Termination Cap . . . . . . . . . . . . . . . . . . . . 43

G. Heat Shield Requirements for Horizontal Termination . . . 43

H. Install Horizontal Termination Cap . . . . . . . . . . . . . . . . . . 43

11 Gas Information

A. Fuel Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

B. Gas Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

C. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

D. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . 44

12 Electrical Information

A. Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

B. IntelliFire PlusTM Ignition System Wiring . . . . . . . . . . . . . . 45

C. Optional Accessories Requirements . . . . . . . . . . . . . . . . 45

D. Electrical Service and Repair . . . . . . . . . . . . . . . . . . . . . . 46

E. Junction Box Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 46

13 Finishing

A. Finishing Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

B. Splatter Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

C. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 49

D. Facing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

E. Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 4

14 Appliance Setup

A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 53

B. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 53

C. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

D. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

E. Install Teco-Sil and Mystic Embers . . . . . . . . . . . . . . . . . 53

F. Glowing Ember Placement . . . . . . . . . . . . . . . . . . . . . . . . 54

G. LED’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

H. Install the Log Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 55

I. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

J. Air Shutter Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

15 Troubleshooting

A. IntelliFire Plus™ Ignition System . . . . . . . . . . . . . . . . . . . 64

16 Reference Materials

A. Appliance Dimension Diagram . . . . . . . . . . . . . . . . . . . . . 66

B. Vent Components Diagrams . . . . . . . . . . . . . . . . . . . . . . 68

C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

D. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

 = Contains updated information.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 5

B. Limited Lifetime Warranty

y p

Hearth & Home Technologies Inc.

LIMITED LIFETIME WARRANTY

Hearth & Home Technologies Inc., on behalf of its hearth brands (”HHT”), extends the following warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.

WARRANTY COVERAGE:

HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty is subject to conditions, exclusions and limitations as described below.

WARRANTY PERIOD:

Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent, authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for parts and labor for covered components is produced in the following table.

The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.

Warranty Period HHT Manufactured Appliances and Venting

Parts Labor Gas Wood Pellet

EPA

Wood

Coal Electric Venting

Components Covered

All parts and material except as

1 Year

XXXXXXX

covered by Conditions,

Exclusions, and Limitations

listed

Igniters, electronic components,

and

lass

-installed blowers

2 years

XXX

XXXXX Factor

X Molded refractor

3 years

ears 1 year X X Castings and baffles

7 years 3 years X X X

ears

Limited

Lifetime

1 year X Burners, logs and refractory

3 yearsXXXXX Firebox and heat exchanger

XFire

HHT chimne

ots and burnpots

Manifold tubes,

and termination

anels

90 Days

4021-645C 12-29-10 Page 1 of 2

XXXXXXX

See conditions, exclusions, and limitations on next page.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

All replacement parts

ond warranty period

Page 6

B. Limited Lifetime Warranty (continued)

WARRANTY CONDITIONS:

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4021-645C 12-29-10 Page 2 of 2

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 7

Listing and Code Approvals

A. Appliance Certiﬁ cation

MODELS: TRUE-36C, TRUE-36H, TRUE-36S, TRUE-42C, TRUE-42H, TRUE-42S TRUE-50C, TRUE-50H, TRUE-50S

LABORATORY: Underwriters Laboratories, Inc. (UL) TYPE: Direct Vent Gas Appliance Heater STANDARD: ANSI Z21.88-2009 • CSA 2.33-2009

This product is listed to ANSI standards for “Vented Gas Appliance Heaters” and applicable sections of “Gas Burning Heating Appliances for Manufactured Homes and Recreational Vehicles”, and “Gas Fired Appliances for Use at High Altitudes”.

NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the National Fuel Gas Code, ANSI Z223.1-latest edition in the U.S.A. and the CAN/CGA B149 Installation Codes in Canada.

NOT INTENDED FOR USE AS A PRIMAR Y HEAT SOURCE.

This appliance is tested and approved as either supplemental room heat or as a decorative appliance. It should not be factored as primary heat in residential heating calculations.

D. High Altitude Installations

NOTICE: If the heating value of the gas has been reduced, these rules do not apply. Check with your local gas utility or authorities having jurisdiction.

When installing above 2000 feet elevation:

• In the USA: Reduce input rate 4% for each 1000 feet above 2000 feet.

• In CANADA: Reduce input rate 10% for elevations between 2000 feet and 4500 feet. Above 4500 feet, consult local gas utility.

Check with your local gas utility to determine proper oriﬁ ce size.

E. Non-Combustible Materials Speciﬁ cation

Material which will not ignite and burn. Such materials are those consisting entirely of steel, iron, brick, tile, concrete, slate, glass or plasters, or any combination thereof.

Materials that are reported as passing ASTM E 136,

Standard Test Method for Behavior of Materials in a Vertical Tube Furnace at 750 ºC and UL763 shall be

considered non-combustible materials.

B. Glass Speciﬁ cations

This appliance is equipped with 5 mm ceramic glass with an anti-reﬂ ective coating. Replace glass only with glass with identical speciﬁ cations. Please contact your dealer for replacement glass.

C. BTU Speciﬁ cations

Models

(U.S. or Canada)

TRUE-36 (NG)

TRUE-36 (LP)

TRUE-42 (NG)

TRUE-42 (LP)

TRUE-50 (NG)

TRUE-50 (LP)

(0-2000 FT)

CANADA

(2000-4500 FT)

(0-2000 FT)

CANADA

(2000-4500 FT)

(0-2000 FT)

CANADA

(2000-4500 FT)

(0-2000 FT)

CANADA

(2000-4500 FT)

(0-2000 FT)

CANADA

(2000-4500 FT)

(0-2000 FT)

CANADA

(2000-4500 FT)

Maximum

Input

BTU/h

45,500 28,000 #30

41,000 25,000 #31

43,500 27,500 #47

39,000 25,000 #48

55,500 30,500 #26

50,000 27,500 #27

51,500 29,000 #45

46,500 26,000 #46

65,000 36,000 #24

58,500 32,500 #25

63,500 32,500 #43

57,000 29,500 #44

Minimum

Input

BTU/h

Oriﬁ ce

Size

(DMS)

F. Combustible Materials Speciﬁ cation

Materials made of or surfaced with wood, compressed paper, plant ﬁ bers, plastics, or other material that can ignite and burn, whether ﬂ ame proofed or not, or plastered or unplastered shall be considered combustible materials.

G. Electrical Codes

NOTICE: This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code

ANSI/NFPA 70-latest edition or the Canadian Electric Code CSA C22.1.

• A 110-120 VAC circuit for this product must be pro-

tected with ground-fault circuit-interrupter protection, in compliance with the applicable electrical codes, when it is installed in locations such as in bathrooms or near sinks.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 8

Note: The following requirements reference various Massachuset ts and national codes not contain ed in this document.

H. Requirements for the Commonwealth of

Massachusetts

For all side wall horizontally vented gas fueled equipment installed in every dwelling, building or structure used in whole or in part for residential purposes, including those owned or operated by the Commonwealth and where the side wall exhaust vent termination is less than seven (7) feet above ﬁ nished grade in the area of the venting, in- cluding but not limited to decks and porches, the following requirements shall be satisﬁ ed:

Installation of Carbon Monoxide Detectors

At the time of installation of the side wall horizontal vented gas fueled equipment, the installing plumber or gas ﬁ tter shall observe that a hard wired carbon monoxide detector with an alarm and battery back-up is installed on the ﬂ oor level where the gas equipment is to be installed. In addition, the installing plumber or gas ﬁ tter shall observe that a battery operated or hard wired carbon monoxide detector with an alarm is installed on each additional level of the dwelling, building or structure served by the side wall horizontal vented gas fueled equipment. It shall be the responsibility of the property owner to secure the services of qualiﬁ ed licensed professionals for the installation of hard wired carbon monoxide detectors.

In the event that the side wall horizontally vented gas fueled equipment is installed in a crawl space or an attic, the hard wired carbon monoxide detector with alarm and battery back-up may be installed on the next adjacent ﬂ oor level. In the event that the requirements of this subdivision can not be met at the time of completion of installation, the owner shall have a period of thirty (30) days to comply with the above requirements; provided, however, that during said thirty (30) day period, a battery operated carbon monoxide detector with an alarm shall be installed.

Inspection

The state or local gas inspector of the side wall horizontally vented gas fueled equipment shall not approve the installation unless, upon inspection, the inspector observes carbon monoxide detectors and signage installed in accordance with the provisions of 248 CMR 5.08(2)(a)1 through 4.

Exemptions

The following equipment is exempt from 248 CMR

5.08(2)(a)1 through 4:

• The equipment listed in Chapter 10 entitled “Equipment

Not Required To Be Vented” in the most current edition of NFPA 54 as adopted by the Board; and

• Product Approved side wall horizontally vented gas fu-

eled equipment installed in a room or structure separate from the dwelling, building or structure used in whole or in part for residential purposes.

MANUFACTURER REQUIREMENTS Gas Equipment Venting System Provided

When the manufacturer of Product Approved side wall horizontally vented gas equipment provides a venting system design or venting system components with the equipment, the instructions provided by the manufacturer for installation of the equipment and the venting system shall include:

• Detailed instructions for the installation of the venting

system design or the venting system components; and

• A complete parts list for the venting system design or

venting system.

Gas Equipment Venting System NOT Provided

When the manufacturer of a Product Approved side wall horizontally vented gas fueled equipment does not provide the parts for venting the ﬂ ue gases, but identiﬁ es “special venting systems”, the following requirements shall be satisﬁ ed by the manufacturer:

Approved Carbon Monoxide Detectors

Each carbon monoxide detector as required in accordance with the above provisions shall comply with NFPA 720 and be ANSI/UL 2034 listed and IAS certiﬁ ed.

Signage

A metal or plastic identiﬁ cation plate shall be permanent- ly mounted to the exterior of the building at a minimum height of eight (8) feet above grade directly in line with the exhaust vent terminal for the horizontally vented gas fueled heating appliance or equipment. The sign shall read, in print size no less than one-half (1/2) in. in size, “GAS

VENT DIRECTLY BELOW. KEEP CLEAR OF ALL OBSTRUCTIONS”.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

• The referenced “special venting system” instructions

shall be included with the appliance or equipment installation instructions; and

• The “special venting systems” shall be Product Ap-

proved by the Board, and the instructions for that system shall include a parts list and detailed installation instructions.

A copy of all installation instructions for all Product Approved side wall horizontally vented gas fueled equipment, all venting instructions, all parts lists for venting instructions, and/or all venting design instructions shall remain with the appliance or equipment at the completion of the installation.

See Gas Connection section for additional Commonwealth of Massachusetts requirements.

Page 9

Operating Instructions

User Guide

A. Gas Fireplace Safety

WARNING

HOT SURFACES!

Glass and other surfaces are hot during operation AND cool down.

Hot glass will cause burns.

• DO NOT touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room as ﬁ replace.

• Alert children and adults to hazards of high temperatures.

High temperatures may ignite clothing or other ﬂ ammable materials.

• Keep clothing, furniture, draperies and other ﬂ ammable materials away.

This appliance has been supplied with an integral barrier to prevent direct contact with the ﬁ xed glass panel. DO NOT operate the appliance with the barrier removed.

Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.

• Keep remote controls out of reach of children.

• Never leave children alone near a hot ﬁ replace, whether operating or cooling down.

• Teach children to NEVER touch the ﬁ replace.

• Consider not using the ﬁ replace when children will be present.

Contact your dealer for more information, or visit: www. hpba.org/safety-information.

T o prevent unintended operation when not using your ﬁ re- place for an extended period of time (summer months, vacations, trips, etc):

• Remove batteries from remote controls.

• Turn off wall controls.

• Set the selector switch on the control module to the OFF position and remove batteries.

If you expect that small children or vulnerable adults may come into contact with this ﬁ replace, the following precau- tions are recommended:

• Install a physical barrier such as:

- A decorative ﬁ rescreen.

- Adjustable safety gate.

• Install a switch lock or a wall/remote control with child protection lockout feature.

DECORATIVE DOORS

(NOT SHOWN)

SECTION 2.D.

LED

REPLACEMENT

SECTION 3.B.

HEARTH

SECTION 5.E

B. Your Fireplace

WARNING! DO NOT operate ﬁ replace before read- ing and understanding operating instructions. Failure

to operate ﬁ replace according to operating instructions could cause ﬁ re or injury.

MANTEL

Figure 2.1 General Operating Parts

FIXED GLASS ASSEMBLY

Heat & Glo •

(NOT SHOWN)

SECTION 14.I.

CLEAR SPACE

SECTION 2.C.

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 10

C. Clear Space

RATING PLATE

GLASS CLIP TOOL

WARNING! DO NOT place combustible objects in front of the ﬁ replace or block louvers. High temperatures may start a ﬁ re. See Figure 2.2.

A void placing candles and other heat-sensitive objects on mantel or hearth. Heat may damage these objects.

3 FT. IN FRONT OF FIREPLACE

CLEAR SPACE

E. Fixed Glass Assembly

See Section 14.I.

F. Remote Controls, Wall Controls and Wall

Switches

Follow the instructions supplied with the control installed to operate your ﬁ replace:

For safety:

• Install a switch lock or a wall/remote control with child protection lockout feature.

• Keep remote controls out of reach of children.

See your dealer if you have questions.

G. IPI Battery Tray/Battery Installation

The IntelliFire PlusTM system has a battery backup option. Battery longevity and performance will be affected by the service temperatures of this appliance.

NOTICE: Batteries should only be used as a power source in the event of an emergency such as an outage.

Figure 2.2 Clear Space

D. Decorative Doors and Fronts

WARNING! Risk of Fire! Install ONLY doors or fronts approved by Hearth & Home Technologies. Unapproved doors or fronts may cause ﬁ replace to overheat.

This fireplace has been supplied with an integral barrier to prevent direct contact with the ﬁ xed glass panel. DO NOT operate the ﬁ replace with the barrier removed.

Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.

For more information refer to the instructions supplied with your decorative door or front.

H. Rating Plate/Glass Clip Tool Location

The rating plate for this model is located underneath the ﬁ rebox afﬁ xed to a tray that must be accessed using a 1/4 inch nut driver. See Figure 2.3. To access the rating plate, remove the screw that secures the tray to the appliance bottom and pull the tray out.

The glass clip removal/installation tool is also located in this area. To access the glass clip tool, remove the screw that secures it to the appliance bottom.

GLASS CLIP TOOL

RATING PLATE

Figure 2.3 Rating Plate/Glass Clip Tool Location

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 11

I. Control Module Operation

1. The control module has an ON/OFF/REMOTE selector switch that must be set. See Figure 2.4.

OFF Position: Appliance will ignore all power inputs and

will not respond to any commands from a wall switch or remote. The unit should be in the OFF position during installation, service, battery installation, fuel conversion, and in the event that the control goes into LOCK-OUT mode as a result of an error code.

ON Position: Appliance will ignite and run continuously

in the HI ﬂ ame setting, with no adjustment in ﬂ ame output. This mode of operation is primarily used for initial installation or power outage operation with battery backup.

REMOTE Position: Appliance will initiate commands

from an optional wired wall switch and/or the wireless remote (RC300).

2. If using a wired wall switch with the module in REMOTE mode, the ﬂ ame output can be adjusted with the HI/ LO selector switch on the module. See Figure 2.4. Note that the ﬂ ame HI/LO selector switch will become inactive once an optional remote control (RC300) is programmed to the control module. Note that the control module will always ignite the ﬁ replace on HI and remain so for the initial 10 seconds of operation. If the HI/LO is switched to the LO position, the ﬂ ame output will automatically drop to the lowest setting after the ﬂ ame has been established for 10 sec. After this 10 second period, the ﬂ ame can be adjusted from HI to LO with the switch.

3. The control module has safety feature that automatically shuts down the ﬁ replace after 9 hours of continuous operation without receiving a command from the RC300 remote.

4. If you intend to use both an optional wired wall switch and the RC300 remote control to operate your ﬁ replace, the wall switch will override any commands given by the remote.

5. Module Reset

This module may lock-out under certain conditions.

When this occurs, the appliance will not ignite or respond to commands. The module will go into lock-out mode by emitting three audible beeps, then continuously displaying a RED/GREEN error code at its status indicator LED.

• Locate the module selector switch. (See Figure 2.4).

• Set the module selector switch to the OFF position.

• Wait ﬁ ve (5) minutes to allow possible accumulated gas to clear.

• Set the module selector switch to ON or REMOTE position.

• Start the appliance.

WARNING! Risk of Explosion! DO NOT reset the module more than one time within a ﬁ ve minute time period. Gas may accumulate in ﬁ rebox. Call a qualiﬁ ed service technician.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

SELECTOR

SWITCH

FLAME HI/LO SWITCH

Figure 2.4 Control Module

STATUS INDICATOR LED

NG/LP SETTING

Nine Hour Safety Shutdown Feature

This appliance has a safety feature that automatically shuts down the ﬁ replace after 9 hours of continuous operation without receiving a command from the RC300 remote.

J. Before Lighting Fireplace

Before operating this ﬁ replace for the ﬁ rst time, have a qualiﬁ ed service technician:

• Verify all shipping materials have been removed from inside and/or underneath the ﬁ rebox.

• Review proper placement of logs, ember material and/ or other decorative materials.

• Check the wiring.

• Check the air shutter adjustment.

• Ensure that there are no gas leaks.

• Ensure that the glass is sealed and in the proper position and that the integral barrier is in place.

WARNING! Risk of Fire or Asphyxiation! DO NOT operate ﬁ replace with ﬁ xed glass assembly removed.

Page 12

K. Lighting Instructions (IPI)

FOR YOUR SAFETY

READ BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a ﬁ re or explosion

may result causing property damage, personal injury or loss of life.

A. This appliance is equipped with an

intermittent pilot ignition (IPI) device which automatically lights the burner. DO NOT try to light the burner by hand.

B. BEFORE LIGHTING, smell all around

the appliance area for gas. Be sure to smell next to the ﬂ oor because some gas is heavier than air and will settle on the ﬂ oor.

WHA T TO DO IF YOU SMELL GAS

• DO NOT try to light any appliance.

• DO NOT touch any electric switch; do not use any phone in your building.

WARNING:

DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240 V AC) TO THE CONTROL VAL VE.

Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to the owner’s information manual provided with this appliance.

This appliance needs fresh air for safe operation and must be installed so there are provisions for adequate combustion and ventilation air.

If not installed, operated, and maintained in accordance with the manufacturer’s instructions, this product could expose you to substances in fuel or fuel combustion which are known to the State of California to cause cancer, birth defects, or other reproductive harm.

Keep burner and control compartment clean. See installation and operating instructions accompanying appliance.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the ﬁ re department.

C. DO NOT use this appliance if any

part has been under water. Immediately call a qualiﬁ ed service tech- nician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

CAUTION:

Hot while in operation. DO NOT touch. Keep children, clothing, furniture, gasoline and other liquids having ﬂ ammable vapors away.

DO NOT operate the appliance with ﬁ xed glass assembly removed, cracked or broken. Replacement of the ﬁ xed glass assembly should be done by a licensed or qualiﬁ ed service person.

NOT FOR USE

WITH SOLID FUEL

For use with natural gas and propane. A conversion kit, as supplied by the manufacturer, shall be used to convert this appliance to the alternate fuel.

Also Certiﬁ ed for Installation in a Bedroom or a Bedsitting Room.

For assistance or additional information, consult a qualiﬁ ed installer, ser- vice agency or the gas supplier.

LIGHTING

INSTRUCTIONS (IPI)

1. This appliance is equipped with an ignition

device which automatically lights the burner.

DO NOT try to light the burner by hand.

GAS

VALVE

2. Wait ﬁ ve (5) minutes to clear out any gas.

Then smell for gas, including near the ﬂ oor. If you smell gas, STOP! Follow “B” in the Safety Information located on the left side of this label. If you do not smell gas, go to next step.

3. To light the burner: Equipped with wall switch: Turn ON/OFF switch

to ON.

Equipped with remote or wall control: Press

ON or FLAME button.

Equipped with thermostat: Set temperature to

desired setting.

4. If the appliance does not light after three tries, call your service technician or gas supplier.

TO TURN OFF

GAS TO APPLIANCE

1. Equipped with wall switch: Turn ON/OFF switch

to OFF.

Equipped with remote or wall control: Press

OFF button.

Equipped with thermostat: Set temperature to

lowest setting.

2. Service technician should turn off electric power to the control when performing service.

593-913G

Hearth & Home Technologies ﬁ replace, please refer to www.ﬁ replaces.com.

For additional information on operating your

Final inspection by

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 13

L. After Fireplace is Lit

Initial Break-in Procedure

• The fireplace should be run three to four hours continuously on high.

• Turn the ﬁ replace off and allow it to completely cool.

• Remove ﬁ xed glass assembly. See Section 14.I.

• Clean ﬁ xed glass assembly. See Section 3.

• Replace the ﬁ xed glass assembly and run continuously on high an additional 12 hours.

This cures the materials used to manufacture the ﬁ re- place.

NOTICE! Open windows for air circulation during ﬁ re- place break-in.

• Some people may be sensitive to smoke and odors.

• Smoke detectors may activate.

FIREPLACE OPENING

160°F

165°F+

28 IN.

180°F+

22 IN.

230°F+

16 IN.

10 IN.

MEASUREMENTS FROM

TOP EDGE OF THE OPENING

APPLIANCE FRONT

155°F

34 IN.

CEILING

150°F

160°F

52 IN. MIN.

46 IN.

40 IN.

M. Frequently Asked Questions

ISSUE SOLUTIONS

Condensation on the glass

Blue ﬂ ames

Odor from ﬁ replace

Film on the glass

Metallic noise

Is it normal to see the pilot ﬂ ame burn continually?

This is a result of gas combustion and temperature variations. As the ﬁ replace warms, this condensation will disappear.

This is a result of normal operation and the ﬂ ames will begin to yellow as the ﬁ replace is al- lowed to burn for 20 to 40 minutes.

When ﬁ rst operated, this ﬁ replace may release an odor for the ﬁ rst several hours. This is caused by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may also be released from ﬁ nishing materials and adhesives used around the ﬁ replace.

This is a normal result of the curing process of the paint and logs. Glass should be cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing process. A non-abrasive cleaner such as gas ﬁ replace glass cleaner may be necessary. See your dealer.

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by a furnace or heating duct. This noise does not affect the operation or longevity of the ﬁ replace.

In an intermittent pilot ignition system (IPI), the pilot ﬂ ame should turn off when appliance is turned off. Some optional control systems available with IPI models may allow pilot ﬂ ame to remain lit.

Figure 2.4 Wall Surface Temperatures

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 14

Maintenance and Service

Any safety screen or guard removed for servicing must be replaced prior to operating the ﬁ replace.

When properly maintained, your ﬁ replace will give you many years of trouble-free service. We recommend annual service by a qualiﬁ ed service technician.

A. Maintenance Tasks-Homeowner

Installation and repair should be done by a qualiﬁ ed service technician only. The ﬁ replace should be inspected before use and at least annually by a professional service person.

The following tasks may be performed annually by the homeowner. If you are uncomfortable performing any of the listed tasks, please call your dealer for a service appointment.

More frequent cleaning may be required due to lint from carpeting or other factors. Control compartment, burner and circulating air passageway of the ﬁ replace must be kept clean.

CAUTION! Risk of Burns! The ﬁ replace should be turned off and cooled before servicing.

Glass Cleaning (Exterior of Installed Glass Only)

Frequency: Seasonally By: Homeowner T ools Needed: Protective gloves, ceramic glass cleaner ,

drop cloth and a stable work surface.

WARNING! Risk of Injury! Glass installation and removal must be performed only by a qualiﬁ ed service tech- nician.

• Homeowner may only clean outsides of glass.

• Call your dealer for a service appointment to have inside of glass cleaned.

CAUTION! Glass is breakable.

• Avoid striking, scratching or slamming glass

• Avoid abrasive cleaners

• DO NOT clean glass while it is hot

• Clean glass with a non-abrasive commercially available ceramic glass cleaner.

NOTICE! Use only glass cleaner compatible with ceramic glass. Other types of glass cleaner may damage

the glass surface when exposed to high temperatures.

- Light deposits: Use a soft cloth with soap and water

- Heavy deposits: Use commercial fireplace glass

cleaner (consult with your dealer)

Doors, Surrounds, Fronts

Frequency: Annually By: Homeowner Tools needed: Protective gloves, stable work surface

• Assess condition of screen and replace as necessary.

• Inspect for scratches, dents or other damage and repair as necessary.

• Check that louvers are not blocked.

• Vacuum and dust surfaces.

Remote Control

Frequency: Seasonally By: Homeowner Tools needed: Replacement batteries and remote con-

trol instructions.

• Locate remote control transmitter and receiver.

• Verify operation of remote. Refer to remote control operation instructions for proper calibration and setup procedure.

• Replace batteries as needed in remote transmitters.

• Place remote control out of reach of children.

If not using your ﬁ replace for an extended period of time (summer months, vacations/trips, etc), to prevent unintended operation:

• Remove batteries from remote controls.

• Turn the ON/OFF/REMOTE switch on the control module to OFF.

Venting

Frequency: Seasonally By: Homeowner Tools needed: Protective gloves and safety glasses.

• Inspect venting and termination cap for blockage or obstruction such plants, bird nests, leaves, snow, debris, etc.

• Verify termination cap clearance to subsequent construction (building additions, decks, fences, or sheds). See Section 6.

• Inspect for corrosion or separation.

• Verify weather stripping, sealing and ﬂ ashing remains intact.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 15

B. Maintenance Tasks-Qualiﬁ ed Service

Technician

The following tasks must be performed by a qualiﬁ ed ser- vice technician.

Glass Cleaning (Exterior and Interior of Installed Glass)

Frequency: Seasonally By: Qualiﬁ ed Service Technician T ools Needed: Protective gloves, ceramic glass cleaner ,

drop cloth and a stable work surface.

WARNING! Risk of Injury! Glass installation and removal must be performed only by a qualiﬁ ed service tech- nician.

CAUTION! Handle ﬁ xed glass assembly with care.

Glass is breakable.

• Avoid striking, scratching or slamming glass

• Avoid abrasive cleaners

• DO NOT clean glass while it is hot

NOTICE! Use only glass cleaner compatible with ceramic glass. Other types of glass cleaner may damage

the glass surface when exposed to high temperatures.

• Prepare a work area large enough to accommodate ﬁ xed glass assembly and door frame by placing a drop cloth on a ﬂ at, stable surface.

Note: Fixed glass assembly and gasketing may have residue that can stain carpeting or ﬂ oor surfaces.

• Remove door or decorative front from ﬁ replace and set aside on work surface.

• See Section 14.I for instructions to remove ﬁ xed glass assembly.

• Clean glass with a non-abrasive commercially available ceramic glass cleaner.

- Light deposits: Use a soft cloth with soap and water.

- Heavy deposits: Use commercial fireplace glass

cleaner (consult with your dealer).

• See Section 14.I for instructions to replace the ﬁ xed glass assembly.

• Reinstall door or decorative front.

Gasket Seal and Glass Assembly Inspection

Frequency: Annually By: Qualiﬁ ed Service Technician T ools needed: Protective gloves, drop cloth and a stable

work surface.

• Inspect gasket seal and its condition.

• Inspect ﬁ xed glass assembly for scratches and nicks that can lead to breakage when exposed to heat.

• Conﬁ rm there is no damage to glass or glass frame. Replace as necessary.

• Verify that ﬁ xed glass assembly is properly retained and attachment components are intact and not damaged. Replace as necessary.

Logs

Frequency: Annually By: Qualiﬁ ed Service Technician Tools needed: Protective gloves.

• Inspect for damaged or missing logs. Replace as necessary . Refer to Section 14 for log placement instructions.

• Verify correct log placement and no ﬂ ame impingement causing sooting. Correct as necessary.

Firebox

Frequency: Annually By: Qualiﬁ ed Service Technician Tools needed: Protective gloves, sandpaper, steel wool,

cloths, mineral spirits, primer and touch-up paint.

• Inspect for paint condition, warped surfaces, corrosion or perforation. Sand and repaint as necessary.

• Replace ﬁ replace if ﬁ rebox has been perforated.

Control Compartment and Firebox Top

Frequency: Annually By: Qualiﬁ ed Service Technician Tools needed: Protective gloves, vacuum cleaner, dust

cloths

• V acuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided.

• Remove all foreign objects.

• Verify unobstructed air circulation.

L.E.D Replacement

Frequency: As needed By: Qualiﬁ ed Service Technician Tools needed: Protective gloves, replacement LED as-

semblies, 1/4 inch nut driver. The LEDs installed in this appliance do not require any

annual service. However, the LED assemblies can be replaced. To replace:

• Remove Logs, Grate/Burner, Base refractory.

• Remove the ember glass assembly. The LED box can be lifted out of the ﬁ replace at this point.

• See replacement parts list for LED part numbers.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 16

Burner Ignition and Operation

Frequency: Annually By: Qualiﬁ ed Service Technician T ools needed: Protective gloves, vacuum cleaner, whisk

broom, ﬂ ashlight, voltmeter, indexed drill bit set, and a manometer.

• Verify burner is properly secured and aligned with pilot or igniter.

• Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if necessary.

• Verify batteries have been removed from battery back-up IPI systems to prevent premature battery failure or leaking.

• Check for smooth lighting and ignition carryover to all ports. Verify that there is no ignition delay.

• Inspect for lifting or other ﬂ ame problems.

• Verify air shutter setting is correct. See Section 14 for required air shutter setting. Verify air shutter is clear of dust and debris.

• Inspect oriﬁ ce for soot, dirt and corrosion. Verify oriﬁ ce size is correct. See Service Parts List for proper oriﬁ ce sizing.

• Verify manifold and inlet pressures. Adjust regulator as required.

• Inspect pilot ﬂ ame pattern and strength. See Figure 3.1 for proper pilot ﬂ ame pattern. Clean or replace oriﬁ ce spud as necessary.

• Inspect deterioration. Polish with ﬁ ne steel wool or replace as required.

• Verify that there is not a short in ﬂ ame sense circuit by checking continuity between pilot hood and ﬂ ame sensing rod. Replace pilot as necessary.

IPI ﬂ ame sensing rod for soot, corrosion and

Figure 3.1 IPI Pilot Flame Patterns

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 17

HORIZONTAL TERMINATION CAP SECTION 10.H

Getting Started

Installer Guide

A. Typical Appliance System

NOTICE: Illustrations and photos reﬂ ect typical installations and are for design purposes only . Illustrations/diagrams are not drawn to scale. Actual product may vary from pictures in manual.

VERTICAL TERMINATION CAP

(SECTION 10.F)

NON-COMBUSTIBLE ROOF FLASHING MAINTAINS MINIMUM CLEARANCE AROUND PIPE (SECTION 10.D)

STORM COLLAR (SECTION 10.E )

VENT PIPE (SECTIONS 7 and 8)

CEILING FIRESTOP ON FLOOR OF ATTIC (SECTION 8.C )

FRAMING/HEADER (SECTION 5)

VENT PIPE PENETRATES ROOF PREFERABLY WITHOUT AFFECTING ROOF RAFTERS (SECTION 10.D)

ATTIC INSULATION SHIELD (NOT SHOWN) MUST BE USED HERE TO KEEP INSULATION AWAY FROM VENT PIPE IF ATTIC IS INSULATED (SECTION 8.D)

FRAMING HEADED OFF IN CEILING JOISTS (SECTION 8.C )

MANTEL AND MANTEL LEG (SECTION 13.C )

OPTIONAL

WALL SWITCH

SURROUND

GAS LINE SECTION 11.C

Figure 4.1 Typical System

Heat & Glo •

HEARTH EXTENSION (SECTION 5.E)

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 18

B. Design and Installation Considerations

Heat & Glo direct vent gas appliances are designed to operate with all combustion air siphoned from outside of the building and all exhaust gases expelled to the outside. No additional outside air source is required.

Installation MUST comply with local, regional, state and national codes and regulations. Consult insurance carrier, local building inspector, ﬁ re ofﬁ cials or authorities having jurisdiction over restrictions, installation inspection and permits.

Before installing, determine the following:

• Where the appliance is to be installed.

• The vent system conﬁ guration to be used.

• Gas supply piping requirements.

• Electrical wiring requirements.

• Framing and ﬁ nishing details.

• Whether optional accessories—devices such as a wall switch or remote control—are desired.

Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. For assistance or additional information, consult a qualiﬁ ed service technician, service agency or your dealer.

C. Tools and Supplies Needed

Before beginning the installation be sure that the following tools and building supplies are available.

Tape measure Framing material Pliers Hammer Phillips screwdriver Manometer Gloves Framing square Voltmeter Electric drill and bits (1/4 in.) Plumb line Safety glasses Level Reciprocating saw Flat blade screwdriver Non-corrosive leak check solution 1/2 - 3/4 in. length, #6 or #8 Self-drilling screws Caulking material (300ºF minimum continuous exposure

rating)

D. Inspect Appliance and Components

• Carefully remove the appliance and components from the packaging.

• The vent system components and decorative doors and fronts may be shipped in separate packages.

• If packaged separately, the log set and appliance grate must be installed.

• Report to your dealer any parts damaged in shipment, particularly the condition of the glass.

• Read all of the instructions before starting the instal-

lation. Follow these instructions carefully during the installation to ensure maximum safety and beneﬁ t.

WARNING! Risk of Fire or Explosion! Damaged parts could impair safe operation. DO NOT install damaged, in- complete or substitute components. Keep appliance dry.

Hearth & Home T echnologies disclaims any responsibility for , and the warranty will be voided by, the following actions:

• Installation and use of any damaged appliance or vent

system component.

• Modiﬁ cation of the appliance or vent system.

• Installation other than as instructed by Hearth & Home

Technologies.

• Improper positioning of the gas logs or the glass door.

• Installation and/or use of any component part not approved

by Hearth & Home Technologies.

Any such action may cause a ﬁ re hazard.

WARNING! Risk of Fire, Explosion or Electric Shock! DO NOT use this appliance if any part has been under

water. Call a qualiﬁ ed service technician to inspect the appliance and to replace any part of the control system and/or gas control which has been under water.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 19

Framing and Clearances

A. Selecting Appliance Location

When selecting a location for the appliance it is important to consider the required clearances to walls (see Figure 5.1).

WARNING! Risk of Fire or Burns! Provide adequate clearance around air openings and for service access.

Due to high temperatures, the appliance should be located out of trafﬁ c and away from furniture and draperies.

NOTICE: Illustrations reﬂ ect typical installations and are FOR DESIGN PURPOSES ONLY. Illustrations/diagrams are not drawn to scale. Actual installation may vary due to individual design preference.

TRUE-36

TRUE-42

TRUE-50

Note: Dimensions below refer to a framed wall on which 1/2 inch wall sheathing has not been installed.

ABCDE F

Inches 74-1/4 59-1/2 105 26-1/2 23-1/2 29-3/4

Millimeters 1886 1511 2667 673 597 756

Inches 78-9/16 65-9/16 111-1/16 28-5/8 23-1/2 32-13/16

Millimeters 1995 1665 2821 727 597 33

Inches 84-1/4 73-9/16 119-1/8 31-1/2 23-1/2 36-13/16

Millimeters 2140 1868 3026 800 597 935

Figure 5.1 Appliance Locations

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 20

B. Constructing the Appliance Chase

A chase is a vertical box-like structure built to enclose the gas appliance and/or its vent system. In cooler climates the vent should be enclosed inside the chase.

NOTICE: Treatment of ceiling ﬁ restops and wall shield ﬁ restops and construction of the chase may vary with the

type of building. These instructions are not substitutes for the requirements of local building codes. Therefore, you MUST check local building codes to determine the requirements to these steps.

Chases should be constructed in the manner of all outside walls of the home to prevent cold air drafting problems. The chase should not break the outside building envelope in any manner.

Walls, ceiling, base plate and cantilever ﬂ oor of the chase should be insulated. Vapor and air inﬁ ltration barriers should be installed in the chase as per regional codes for the rest of the home. Additionally, in regions where cold air inﬁ ltration may be an issue, the inside surfaces may be sheetrocked and taped for maximum air tightness.

To further prevent drafts, the wall shield and ceiling ﬁ re- stops should be caulked with caulk with a minimum of

300ºF continuous exposure rating to seal gaps. Gas line holes and other openings should be caulked with caulk with a minimum of 300ºF continuous exposure rating or stuffed with unfaced insulation. If the appliance is being installed on a cement surface, a layer of plywood may be placed underneath to prevent conducting cold up into the room.

C. Clearances

NOTICE: Install appliance on hard metal or wood surfaces extending full width and depth. DO NOT install directly on carpeting, vinyl, tile or any combustible material other than wood.

WARNING! Risk of Fire! Maintain speciﬁ ed air space clearances to appliance and vent pipe:

• Insulation and other materials must be secured to prevent accidental contact.

• The chase must be properly blocked to prevent blown insulation or other combustibles from entering and making contact with ﬁ replace or chimney.

• Failure to maintain airspace may cause overheating and a ﬁ re.

TRUE-36

(FROM APPLIANCE OPENING TO CEILING)

* MINIMUM FRAMING DIMENSIONS

ABCDE F GHIJ

Rough

Opening

(Vent Pipe)

Inches 10 56 24 59-1/2 52 0

Millimeters 254 1422 610 1511 1321 0 25 25 914

Rough Opening (Height)

Rough

Opening

(Depth)

Rough

Opening

(Width)

Clearance

to Ceiling

Combustible

Floor

Combustible

Flooring

Behind

Appliance

Sides of

Appliance

Front of

Appliance

1136

TRUE-42

Inches 10 61 24 65-9/16 52 0 1 1 36

Millimeters 254 1549 610 1665 1321 0 25 25 914

Inches 10 65 24 73-9/16 52 0 1 1 36

TRUE-50

Millimeters 254 1651 610 1868 1321 0 25 25 914

* Adjust framing dimensions for interior sheathing (such as sheetrock)

Figure 5.2 Clearances to Combustibles

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

See Sec-

tion 5.E.

Page 21

Non-Combustible Zone

1/2 IN. BUILDING MATERIAL

(MAY BE COMBUSTIBLE)

NO COMBUSTIBLES

IN HATCHED AREA

FACTORY-SUPPLIED

1/2 IN.

NON-COMBUSTIBLE

BOARD

1 IN.

PIPE IS FOR VISUAL

REFERENCE ONLY

39 IN.

D. Mantel and Wall Projections

WARNING! Risk of Fire! Comply with all minimum clearances as speciﬁ ed. Framing or ﬁ nishing material closer than the minimums listed must be constructed entirely of noncombustible materials (i.e., steel studs, concrete board, etc).

When installing a mantel, provisions must be made in order to secure the mantel to the adjacent framing materials. For example, lintel brackets or lag bolts may be considered for this purpose.

Combustible Mantel Legs or Wall Projections

1/2 IN. BUILDING MATERIAL

COMBUSTIBLE

COLUMN

4 IN. MAX.

7 IN.

FIREPLACE OPENING

FACTORY-SUPPLIED

NON-COMBUSTIBLE BOARD

14 IN. MIN.

MIN.

Figure 5.3 Non-Combustible Zone

= COMBUSTIBLES

NOT ALLOWED

COMBUSTIBLE OR

NON-COMBUSTIBLE WALL

Figure 5.4 Combustible Mantel Leg and Wall Projections

Non-Combustible Mantel Legs or Wall Projections

1/2 IN. BUILDING MATERIAL

NON-COMBUSTIBLE

COLUMN

6 IN. MAX.

SEE SECTION 13.E FOR REQUIRED

FIREPLACE OPENING

FACTORY-SUPPLIED NON-COMBUSTIBLE BOARD

Figure 5.5 Non-Combustible Mantel Leg and Wall Projections

CLEARANCES

14 IN. MIN.

COMBUSTIBLE OR NON-COMBUSTIBLE WALL

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 22

Combustible Mantel Projections

Non-Combustible Mantel Projections

1/2 IN.

NON-COMBUSTIBLE

MATERIAL

MAX.

MIN.

TRUE-36 TRUE-42

FIREPLACE OPENING

Note: All measurements in inches. Note: Measurement is taken from top of the opening,

NOT the top of the ﬁ replace.

1/2 IN.

NON-COMBUSTIBLE

MATERIAL

MAX.

MIN.

TRUE-36 TRUE-42

1-1/4 IN. SEE

SECTION 13.D

FIREPLACE OPENING

Note: All measurements in inches. Note: Measurement is taken from top of the opening,

NOT the top of the ﬁ replace.

Figure 5.6 Combustible Mantel Allowance - TRUE-36, TRUE-42

Combustible Mantel Projections

1/2 IN.

NON-COMBUSTIBLE

MATERIAL

TRUE-50

FIREPLACE OPENING

Figure 5.8 Non-Combustible Mantel Allowance - TRUE-36, TRUE-42

Non-Combustible Mantel Projections

1/2 IN.

NON-COMBUSTIBLE

MATERIAL

MAX.

MIN.

TRUE-50

1-1/4 IN. SEE

SECTION 13.D

FIREPLACE OPENING

Note: All measurements in inches. Note: Measurement is taken from top of the opening,

NOT the top of the ﬁ replace.

Figure 5.7 Combustible Mantel Allowance - TRUE-50

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Note: All measurements in inches. Note: Measurement is taken from top of the opening,

NOT the top of the ﬁ replace.

Figure 5.9 Non-Combustible Mantel Allowance - TRUE-50

Page 23

E. Hearth Extension

WARNING! Risk of Fire! Non-combustible hearth exten-



sion may be required when appliance is installed on combustible surface.

• Hearth extension must be non-combustible and serves to protect combustible ﬂ oors in front of appli- ance. See Figure 5.11.

• The base of the ﬁ replace may sit on a combustible sur- face. See Figure 5.11. The area in front of the appliance must be protected by a non-combustible hearth extension, unless the appliance is raised a minimum of three inches above the combustible ﬂ oor or hearth. See Figure 5.11 and Figure 5.12.

NOTICE: DO NOT install a hearth that is greater than one inch thick. Hearth will interfere with installation of glass assembly . Total hearth height must not exceed one inch from bottom of appliance when appliance is installed directly on ﬂ oor (including mortar, backer material, etc.)

If a hearth greater than one inch in thickness is desired, the appliance must be raised by the equivalent height to ensure that the hearth extension does not interfere with the installation of the glass assembly required for ﬁ replace operation. See Figure 5.11.

NON-COMBUSTIBLE BOARD

HEARTH CLEARANCE BRACKET

NON-COMBUSTIBLE HEARTH EXTENSION 1 IN. THICK MAX.

NON-COMBUSTIBLE

MODEL A B

in. mm in. mm

TRUE-36 12 305 57-1/4 1454 TRUE-42 12 305 63-5/16 1608 TRUE-50 12 305 71-5/16 1811

Figure 5.10 Non-Combustible Hearth Extension Dimensions

WOOD OR OTHER COMBUSTIBLE

FLOOR OR PLATFORM

Figure 5.11 Appliance Installed on Combustible Surface Non-Combustible Hearth Extension REQUIRED.

NON-COMBUSTIBLE BOARD

HEARTH CLEARANCE BRACKET

1/2 IN. MAX.

4 IN.

THICKNESS COMBUSTIBLE BUILDING MATERIAL

WOOD OR OTHER COMBUSTIBLE

FLOOR OR PLATFORM

3 IN. MIN.

BOTTOM OF FIREPLACE



Heat & Glo •

Figure 5.12 Appliance Raised a Minimum of 3 Inches Above Combustible Surface. Non-Combustible Hearth Extension NOT REQUIRED.

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12



Page 24

Termination Locations

A. Vent Termination Minimum Clearances

WARNING

6 in. (minimum) up to 20 in.

Fire Risk. Maintain vent clearance to combustibles as

speciﬁ ed.

• DO NOT pack air space with insulation or other materials.

Failure to keep insulation or other materials away from vent pipe may cause overheating and ﬁ re.

152 mm/508 mm

20 in. and over 0 in. minimum

Gas, Wood or Fuel Oil

Termination Cap

A *

18 in. minimum

457 mm

HORIZONTAL

OVERHANG

2 FT. MIN.

GAS DIRECT VENT TERMINATION CAP

Roof Pitch H (Min.) Ft.

Flat to 6/12...........................................................1.0*

Over 6/12 to 7/12 .................................................1.25*

Over 7/12 to 8/12 .................................................1.5*

Over 8/12 to 9/12 .................................................2.0*

Over 9/12 to 10/12 ...............................................2.5

Over 10/12 to 11/12 .............................................3.25

Over 11/12 to 12/12 .............................................4.0

Over 12/12 to 14/12 .............................................5.0

Over 14/12 to 16/12 .............................................6.0

Over 16/12 to 18/12 .............................................7.0

Over 18/12 to 20/12 .............................................7.5

Over 20/12 to 21/12 .............................................8.0

* 3 foot minimum in snow regions

Figure 6.1 Minimum Height From Roof To Lowest Discharge Opening

20 INCHES MIN.

LOWEST

DISCHARGE

OPENING

H (MIN.) - MINIMUM HEIGHT FROM ROOF TO LOWEST DISCHARGE OPENING

ROOF PITCH

IS X/ 12

VERTICAL

WALL

Gas

Termination

Cap **

If using decorative cap cover(s), this distance may need to be

increased. Refer to the installation instruc tions supplied with the decorative cap cover.

In a staggered installation with both gas and wood or fuel oil

terminations, the wood or fuel oil termination cap must be higher than the gas termination cap.

Figure 6.2 Staggered Termination Caps

NOTICE: TRUE-50 Models Only

Horizontal vent terminations are NOT approved for installation with vinyl siding or vinyl sofﬁ ts. Permanent damage to vinyl siding or vinyl sofﬁ ts may occur.

NOTICE: TRUE-36 and TRUE-42 Only:

Horizontal vent terminations ARE approved for installation with vinyl siding and/or vinyl sofﬁ ts provided the VPK-DV (vinyl protector kit) is installed. Permanent damage to vinyl siding or vinyl sofﬁ ts may occur.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 25

= VENT TERMINAL

= AIR SUPPLY INLET

= AREA WHERE TERMINAL IS NOT PERMITTED

A = 12 inches.................clearances above grade, veranda, porch,

deck or balcony

12 inches.................clearance to window or door that may

B =

be opened, or to permanently closed window

C = 18 inches.................clearance below an unventilated/ven-

tilated sofﬁ t with non-vinyl siding

= 18 inches .................

clearance below an unventilated/ventilated sofﬁ t with vinyl siding. Requires a vinyl protector kit (VPK-DV).TRUE-50 is not approved for use with vinyl siding or vinyl sofﬁ ts.

= 42

inches .................clearance below a vinyl sofﬁ t with non-

vinyl siding. TRUE-50 is not approved for use with vinyl siding or vinyl sofﬁ ts.

= 42 inches .................clearance below a vinyl sofﬁ t with vinyl

siding. Requires a vinyl protector kit (VPK-DV). TRUE-50 is not approved

for use with vinyl siding or vinyl sofﬁ ts.

D = 6 inches...................clearance to outside corner

E = 6 inches...................clearance to inside corner

F = 3 ft. (Canada) ..........not to be installed above a gas meter/

regulator assembly within 3 feet horizon-

tally from the center-line of the regulator

G = 3 ft ...........................clearance to gas service regulator vent

outlet H =

12 inches.................clearance to non-mechanical (unpow-

ered) air supply inlet, combustion air

inlet or direct-vent termination i = 3 ft. (U.S.A.)

6 ft. (Canada) ...........clearance to a mechanical (powered)

air supply inlet All mechanical air intakes within 10 feet of a termination cap must be a minimum of 3 feet below termination.

J = 7 ft. ......................... On public property: clearance above

paved sidewalk or a paved driveway. A vent shall not terminate directly above a sidewalk or paved driveway which is located between two single family dwellings and serves both dwellings.

K = 6 inches................. clearance from sides of electrical

service

L = 12 inches................ clearance above electrical service

Location of the vent termination must not interfere with access to the electrical service.

M =

24 inches .......clearance under veranda, porch, deck, balcony or

overhang

inches ..... vinyl or composite overhang

Permitted when veranda, porch, deck or balcony is fully open on a

minimum of 2 sides beneath the ﬂ oor.

Figure 6.3 Minimum Clearances for Termination

H or i

(Spaces open only on one side and with an overhang)

Covered Alcove Applications

Electrical

Service

TRUE-50 is not approved for use with vinyl siding or vinyl sofﬁ ts.

N = 6 inches ........non-vinyl sidewalls

12 inches ......vinyl sidewalls

O = 18 inches .......clearance below an unventilated/ventilated sofﬁ t

with non-vinyl siding

= 18 inches ......

clearance below an unventilated/ventilated sofﬁ t

with vinyl siding. Requires a vinyl protector kit (VPK-DV).

= 42

inches ......clearance below a vinyl sofﬁ t with non-vinyl siding

= 42 inches ......clearance below a vinyl sofﬁ t with vinyl siding.

Requires a vinyl protector kit (VPK-DV).

P = 8 ft.

1 cap 3 feet 2 x Q 2 caps 6 feet 1 x Q 3 caps 9 feet 2/3 x Q 4 caps 12 feet 1/2 x Q

= # termination caps x 3 R

MIN

Measure vertical clearances from this surface.

Measure horizontal clearances from this surface.

MIN

= (2 / # termination caps) x Q

MAX

ACTUAL

CAUTION! Risk of Burns! Termination caps are HOT, consider proximity to doors, trafﬁ c areas or where people may pass or gather (sidewalk, deck, patio, etc.). Listed cap shields available. Contact your dealer.

• Local codes or regulations may require different clearances.

• Vent system termination is NOT permitted in screened porches.

• Vent system termination is permitted in porch areas with two or more sides open.

• Hearth & Home Technologies assumes no responsibility for the improper performance of the appliance when the venting system does not meet these requirements.

• Vinyl protection kits are required for use with vinyl siding.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 26

Vent Information and Diagrams

A. Approved Pipe

This appliance is approved for use with Hearth & Home Technologies DVP venting systems. Refer to Section

16.B for vent component information. DO NOT mix pipe, ﬁ ttings or joining methods from differ-

ent manufacturers. The pipe is tested to be run inside an enclosed wall.

There is no requirement for inspection openings at each joint within the wall.

WARNING! Risk of Fire or Asphyxiation. This appliance requires a separate vent. DO NOT vent to a pipe serving a separate solid fuel burning appliance.

B. Vent Table Key

The abbreviations listed in this vent table key are used in the vent diagrams.

Symbol Description

First section (closest to appliance) of vertical length

Second section of vertical length

First section (closest to appliance) of horizontal length

Subsequent sections of horizontal length

C. Use of Elbows

Diagonal runs have both vertical and horizontal vent aspects when calculating the effects. Use the rise for the vertical aspect and the run for the horizontal aspect (see Figure 7.1).

Two 45º elbows may be used in place of one 90º elbow. On 45º runs, one foot of diagonal is equal to 8-1/2 in. (216 mm) horizontal run and 8-1/2 in. (216 mm) vertical run. A length of straight pipe is allowed between two 45º elbows See Figure 7.1.

Vertical

12 in.

8-1/2 in.

D. Measuring Standards

Vertical and horizontal measurements listed in the vent diagrams were made using the following standards.

• Pipe measurements are shown using the effective length of pipe (see Figure 7.2).

• Horizontal terminations are measured to the outside mounting surface (ﬂ ange of termination cap) (see Figure

6.3).

• Vertical terminations are measured to bottom of termination cap.

• Horizontal pipe installed level with no rise.

Effective Length

Inches Millimeters

Effective

Height/Length

Figure 7.2 DVP Pipe Effective Length

Pipe

DVP4 4 102

DVP6 6 152 DVP12 12 305 DVP24 24 610 DVP36 36 914 DVP48 48 1219 DVP6A 3 to 6 76 to 152

DVP12A 3 to 12 76 to 305 DVP12MI 3 to 12 76 to 305 DVP24MI 3 to 24 76 to 610

E. Vent Diagrams

WARNING! Risk of Fire. This appliance requires a minimum of 24 inches of vertical venting before attaching any elbow to the appliance. DO NOT attach elbow directly to the appliance.

General Rules:

• This appliance is approved for use with Hearth & Home Technologies DVP venting systems ONLY.

• When penetrating a combustible wall, a wall shield ﬁ restop must be installed.

• When penetrating a combustible ceiling, a ceiling ﬁ restop must be installed.

• This appliance requires a minimum of 24 inches of vertical pipe attached directly to the appliance starting collar before attaching a 90 degree or 45 degree elbow.

Figure 7.1

Horizontal

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 27

1. Top Vent - Horizontal Termination

One Elbow

Note: Flue restrictor is permit-

ted ONLY on 30 ft. minimum vertical runs with no elbows.

WARNING! Risk of Fire!

• TRUE-36(NG/LP), TRUE-42(NG), and TRUE-50(NG/LP) models require a minimum of 24 inches of vertical venting before attaching any elbow to the appliance.

• TRUE-42(LP) model requires a minimum of 36 inches of vertical venting before attaching any elbow to the appliance.

DO NOT attach elbow directly to the appliance.

Figure 7.3

TRUE-36 (NG/LP), TRUE-42 (NG),

TRUE-50 (NG/LP)

V1 Minimum H1 Maximum

2 ft 610 mm 7 in* 178 mm 3 ft 914 mm 2 ft 610 mm 4 ft 1.2 m 4 ft 1.2 m 5 ft 1.5 m 9 ft 2.7 m 6 ft 1.8 m 12 ft 3.7 m

7 ft 2.1 m 14 ft 4.3 m 10 ft 3.0 m 20 ft 6.1 m 20 ft 6.1 m 40 ft 12.2 m

After V

*when used with approved termination caps

= 6 ft then H1 = 2 x V ft Maximum

V1 + H1 = 60 ft Maximum

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

TRUE-42 (LP)

V1 Minimum H1 Maximum

3 ft 914 mm 10 in. 254 mm 4 ft 1.2 m 4 ft 1.2 m 5 ft 1.5 m 9 ft 2.7 m 6 ft 1.8 m 12 ft 3.7 m

7 ft 2.1 m 14 ft 4.3 m 10 ft 3.0 m 20 ft 6.1 m 20 ft 6.1 m 40 ft 12.2 m

After V

*when used with approved termination caps

= 6 ft then H1 = 2 x V ft Maximum

V1 + H1 = 60 ft Maximum

Page 28

Two Elbows

Note: Flue restrictor is permit-

ted ONLY on 30 ft. minimum vertical runs with no elbows.

INSTALLED

HORIZONTALLY

WARNING! Risk of Fire!

• TRUE-36(NG/LP),TRUE-42(NG/LP) and TRUE-50(NG/LP) models require a minimum of 36 inches of vertical venting before attaching any elbow to the appliance for the venting conﬁ guration in Figure 7.4.

DO NOT attach elbow directly to the appliance.

Figure 7.4

TRUE-36 (NG/LP), TRUE-42 (NG/LP),

TRUE-50 (NG/LP)

Minimum

H1+ H

3 ft 914 mm 18 in 457 mm 4 ft 1.2 m 3 ft 914 mm 5 ft 1.5 m 7 ft 2.1 m 6 ft 1.8 m 10 ft 3.0 m 7 ft 2.1 m 14 ft 4.3 m 8 ft 2.4 m 16 ft 4.9 m 9 ft 2.7 m 18 ft 5.5 m

10 ft 3.0 m 20 ft 6.1 m

+ H1 + H2= 60 ft Maximum

H1 + H2= 20 ft Maximum

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 29

1. Top Vent - Horizontal Termination - (continued) Three Elbows

Note: Flue restrictor is permit-

ted ONLY on 30 ft. minimum vertical runs with no elbows.

WARNING! Risk of Fire!

• TRUE-36(NG/LP), TRUE-42(NG/LP) and TRUE-50 (NG/LP) models require a minimum of 24 inches of vertical venting before attaching any elbow to the appliance.

DO NOT attach elbow directly to the appliance.

TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP)

V2 H

2 ft 610 mm 7 in 178 mm * H2 Max = 2 X V 3 ft 914 mm 2 ft 610 mm * H2 Max = 2 X V 4 ft 1.2 m 4 ft 1.2 m * H2 Max = 2 X V 5 ft 1.5 m 9 ft 2.7 m * H2 Max = 2 X V 6 ft 1.8 m 12 ft 3.7 m * H2 Max = 2 X V 7 ft 2.1 m 14 ft 4.3 m * H2 Max = 2 X V

10 ft 3.0 m 20 ft 6.1 m * H2 Max = 2 X V

V1 + H1 must be adhered to.

* V2 has no speciﬁ c restrictions EXCEPT,

= 2 x Vt and V

t max

total

+ H

cannot exceed 60 ft Maximum

total

Figure 7.5

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 30

2. Top Vent - Vertical Termination No Elbow

Note: Flue restrictor is permit-

ted ONLY on 30 ft. minimum vertical runs with no elbows.

V1 = 50 ft. Max. (15.2 m)

V1 = 2 ft. Min. (610 mm)

NOTE: Flue Restrictor

ships in manual bag assembly.

FLUE

RESTRICTOR

Figure 7.7 Flue Restrictor Installation

Figure 7.6

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 31

2. Top Vent - Vertical Termination - (continued)

2 ELBOWS

Note: Flue restrictor is permit-

ted ONLY on 30 ft. minimum vertical runs with no elbows.

WARNING! Risk of Fire!

• TRUE-36(NG/LP), TRUE-42(NG/LP) and TRUE-50 (NG/LP) models require a minimum of 24 inches of vertical venting before attaching any elbow to the appliance.

DO NOT attach elbow directly to the appliance.

TRUE-36 (NG/LP), TRUE-42 (NG/LP),

TRUE-50 (NG/LP)

2 ft 610 mm 1 ft 305 mm * 3 ft 914 mm 3 ft 914 mm * 4 ft 1.2 m 4 ft 1.2 m * 5 ft 1.5 m 9 ft 2.7 m * 6 ft 1.8 m 12 ft 3.7 m *

+ V2 + H1 = 50 ft (15.2 m) Max.

*No speciﬁ c restrictions on this value EXCEPT

V1 + V2 + H1 cannot exceed 60 ft (18.3 m).

After V1 = 6 ft, then H1 Max.= V1 x 2

Figure 7.8

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 32

2. Top Vent - Vertical Termination - (continued)

Three Elbows

Note: Flue restrictor is permit-

ted ONLY on 30 ft. minimum vertical runs with no elbows.

WARNING! Risk of Fire!

• TRUE-36(NG/LP), TRUE-42(NG/LP) and TRUE-50 (NG/LP) models require a minimum of 24 inches of vertical venting before attaching any elbow to the appliance.

DO NOT attach elbow directly to the appliance.

TRUE-36 (NG/LP), TRUE-42 (NG/LP), TRUE-50 (NG/LP)

H1H2V

Ht Max.

2 ft 610 mm * * ** 7 in 178 mm 3 ft 914 mm * * ** 2 ft 610 mm 4 ft 1.2 m * * ** 4 ft 1.2 m 5 ft 1.5 m * * ** 8 ft 2.4 m 6 ft 1.8 m * * ** 12 ft 3.7 m 7 ft 2.1 m * * ** 14 ft 4.3 m

10 ft 3.0 m * * ** 20 ft 6.1 m

and H2 has no speciﬁ c restrictions EXCEPT,

after V1 = 6 ft, then Ht Max = 2 x V

**V

= 60 ft Max.

T + HT

Figure 7.9

INSTALLED

HORIZONTALLY

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 33

F. PVK-80 and PVI-SLP Information

EXHAUST CONTROL LEVER

This section provides speciﬁ c detail for installation of TRUE-36, TRUE-42, and TRUE-50 models with approved power vent kits. Follow instructions included with the PVK-80 or PVI-SLP power vent kits.

See Table 7.1 below for approved Power Venting options for TRUE models.

PVK-80 PVI-SLP

TRUE-36 APPROVED APPROVED TRUE-42 APPROVED APPROVED TRUE-50 APPROVED APPROVED

Table 7.1

WARNING! Risk of Fire! Use ONLY Hearth & Home Technologies-approved power venting systems with this appliance. Use of power venting systems not approved by Hearth & Home Technologies may cause ﬁ replace to overheat.

EXHAUST CONTROL LEVER

Figure 7.10 PVK-80 Control Lever Adjustment - Open

INDICATOR BAR

The power vent draft ﬂ ow must be adjusted and set per the speciﬁ cations in Table 7.2. Refer to the instructions provided with the PVK-80 and PVI-SLP for more speciﬁ c information.

PVK-80: The exhaust control lever reduces the draft as it is opened. Open the exhaust control lever to FULL OPEN. See Figure 7.10. Secure the exhaust control lever to the power vent housing with the sheet metal screw.

PVI-SLP: The bafﬂ e adjustment is measured using the holes on the indicator bar of the PVI-SLP bafﬂ e. This bar

raises as the bafﬂ e is opened and lowers as the bafﬂ e is closed. Adjust the bafﬂ e by turning the screw located in the motor enclosure. See Figure 7.11 and 7.12.

WARNING! Risk of Explosion! Follow instructions to set draft ﬂ ow. Incorrect setting may impair burner perfor- mance and/or cause delayed ignition.

PVK-80

Exhaust Control

Lever

TRUE-36 FULL OPEN 3 Holes Visible

PVI-SLP

Bafﬂ e Adjustment

Setting

ADJUSTMENT BOLT

Figure 7.11 Bafﬂ e Adjustment Location - PVI-SLP

INDICATOR BAR

ADJUSTMENT HOLES

Figure 7.12 Bafﬂ e Adjustment - PVI-SLP

TRUE-42 FULL OPEN 3 Holes Visible

TRUE-50 FULL OPEN 3 Holes Visible

Table 7.2

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 34

Vent Clearances and Framing

A. Pipe Clearances to Combustibles

WARNING! Risk of Fire! Maintain air space clearance to vent. DO NOT pack insulation or other combustibles:

• Between ceiling ﬁ restops

• Between wall shield ﬁ restops

• Around vent system Failure to keep insulation or other material away from

vent pipe may cause overheating and ﬁ re.

Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm).  DVP heat shield - designed to be used on a wall 4 in. to 7-1/4 in. (102 mm to 184

mm) thick.

 ,f wall thickness is less than 4 in. the e[isting heat shields must be field trimmed. ,f

wall thickness is greater than 7-1/4 in. a DVP-HSM-B will be required.

 ,f wall thickness is less than 4-3/8 the e[isting heat shields must be field trimmed.

,f wall thickness is greater than 7-/8 in. a DVP-HSM-B will be required.

(DVP Pipe Shown)

3 in. (76 mm)

top clearance

1 in. (2 mm) clearance around vertical sections

Heat Shield

3 in. (76 mm) top clearance *

Heat Shield

Non-Combustible Wall Penetration

If the hole being penetrated is surrounded by non-combustible materials such as concrete, a hole with diameter one inch greater than the pipe is acceptable.

Whenever a non-combustible wall is penetrated, the wall shield ﬁ restop is only required on one side and no heat shield is necessary.

DO NOT PACK WITH INSULATION OR OTHER MATERIAL

10 in.

12 in.

1 in. (2 mm)

WALL

clearance bottom & sides

Wall

Shield

Firestop

Figure 8.1 Horizontal Venting Clearances To Combustible Materials

B. Wall Penetration Framing

Combustible Wall Penetration

Whenever a combustible wall is penetrated, you must frame a hole for the wall shield ﬁ restop(s). The wall shield ﬁ restop maintains minimum clearances and prevents cold air inﬁ ltration.

• The opening must be framed on all four sides using the same size framing materials as those used in the wall construction.

• DVP pipe - A wall shield ﬁ restop is required on one side only on interior walls. If your local inspector requires a wall shield ﬁ restop on both sides, then both wall shield ﬁ restops must have a heat shield (refer to Section

16.B.) attached to them.

• See Section 10.H. for information for regarding the installation of a horizontal termination cap.

MODEL A* B

TRUE-36 NG/LP 74-3/16 in. 73-3/16 in.

TRUE-42 NG 79-3/16 in. 78-3/16 in.

TRUE-42 LP 91-3/16 in. 90-3/16 in.

TRUE-50 NG/LP 83-3/16 in. 82-3/16 in.

* Shows center of vent framing hole with minimum vertical for top venting. The

center of the hole is one (1) in. (25.4 mm) above the center of the horizontal vent pipe.

Figure 8.2 Wall Penetration

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 35

C. Install the Ceiling Firestop

A ceiling ﬁ restop MUST be used between ﬂ oors and attics.

• DVP pipe only - Frame an opening 10 in. by 10 in. (254 mm by 254 mm) whenever the vent penetrates a ceiling/ﬂ oor (see Figure 8.3).

• Frame the area with the same sized lumber as used in ceiling/ﬂ oor joist.

• The ceiling ﬁ restop may be installed above or below the ceiling joists when installed with a attic insulation shield. It must be under joists between ﬂ oors that are not insulated. Refer to Figure 8.4.

• Secure with three fasteners on each side.

WARNING! Risk of Fire! DO NOT pack insu-

lation around the vent. Insulation must be kept back from the pipe to prevent overheating.

ATTIC ABOVE

Figure 8.3 Installing Ceiling Firestop

INSTALL ATTIC INSULATION SHIELDS

BEFORE OR AFTER INSTALLATION OF VENT SYSTEM

3 FASTENERS

PIPE DVP

PER SIDE

10 in. (254 mm)

Heat & Glo •

CEILING FIRESTOP

INSTALLED BELOW CEILING

Figure 8.4 Installing the Attic Shield

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

CEILING FIRESTOP

INSTALLED ABOVE CEILING

Page 36

D. Install Attic Insulation Shield

WARNING! Fire Risk. DO NOT allow loose materials or insulation to touch vent. Hearth & Home Technologies Inc. requires the use of an attic shield.

The National Fuel Gas Code ANSI Z223.1 and NFPA 54 requires an attic shield constructed of 26 gauge minimum metal that extends at least 2 in. (51 mm) above insulation.

Attic shields must meet speciﬁ ed clearance and be se- cured in place.

Flat Ceiling Installation

• Remove one shield from box.

NOTICE: Cut previously installed batt insulation to make room for the attic insulation shield.

• Wrap shield around pipe if pipe is already installed in area to be insulated.

• Match the three holes in each side and fasten with three screws to form a tube.

• Bend three tabs on the bottom of the shield outward to allow attachment to the ceiling ﬁ restop.

• Bend the remaining bottom tabs inward 90º to maintain the air space between the pipe and the shield. Set the shield on the ceiling ﬁ restop and attach to the ﬁ restop.

• Bend all tabs inward 90º around the top of the shield. These tabs must be used to prevent blown insulation from getting between the shield and vent pipe, and to maintain air space clearance.

Vaulted Ceiling Installation

• Remove one shield from box.

NOTICE: Cut previously installed batt insulation to make room for the attic insulation shield.

• Cut the attic insulation shield (if application is for vaulted ceiling) to ﬁ t your ceiling pitch. Snip cut edge to recreate 1 in. bend tabs all the way around the bottom.

• Wrap shield around pipe if pipe is already installed in area to be insulated.

• Match the three holes in each side and fasten with three screws to form a tube.

• Bend three tabs on the bottom of the shield outward to allow attachment to the ceiling ﬁ restop.

• Bend the remaining bottom tabs inward 90º to maintain the air space between the pipe and the shield. Set the shield on the ceiling ﬁ restop and attach to the ﬁ restop.

• Bend all tabs inward 90º around the top of the shield. These tabs must be used to prevent blown insulation from getting between the shield and vent pipe, and to maintain air space clearance.

BEND ALL TABS INWARD 90° TO MAINTAIN CLEARANCE AND PREVENT INSULATION FROM FALLING INSIDE

BEND 3 TABS OUTWARD TO FASTEN TO CEILING FIRESTOP-BEND REMAINING TABS INWARD 90 DEGREES TO MAINTAIN

INSERT 3 SCREWS

Figure 8.5 Attic Insulation Shield

CLEARANCE

E. Installing the Optional Heat-Zone® Gas

Kit

• Locate the Heat-Zone® ports on the left and right sides of the appliance. See Figure 8.6. Remove the knockouts from the appliance with a tin snips.

• Center the duct collar around the exposed hole and attach it to the appliance with 3 screws. Note: Do this BEFORE ﬁ nal positioning of the appliance.

• Determine the location for the air register/fan housing assembly.

Reference the Heat-Zone® Gas Kit instructions for the remaining installation steps.

HEAT ZONE® LOCATION LEFT AND RIGHT SIDES

Figure 8.6 Heat Zone Cover Plate

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 37

Appliance Preparation

SEAL CAP

GASKET

SEAL CAP

LOGS

SPLATTER GUARD

FINISHING TEMPLATES

HEAT SHIELDS

TECO-SIL

A. Vent Preparation

CAUTION! Risk of Cuts, Abrasions or Flying Debris.

Wear protective gloves and safety glasses during installation. Sheet metal edges are sharp.

NOTICE: This appliance is top vented ONLY.

1. Remove shrink wrap from appliance. Figure 9.1 shows the shipping location of the seal cap and heat shields (Section 9), splatter guard and ﬁ nishing templates (Section 13), and the logs and Teco-Sil (Section 14).

2. Remove seal cap from top of appliance by removing

one screw, which is included, to prevent construction material from getting into appliance. Remove seal cap when pipe installation phase begins. See Figure 9.2.

3. Ensure gasket seal is in place prior to installing vent

pipe sections. Gasket is installed at the factory.

Figure 9.2 Seal Cap and Gasket Location

SEAL CAP

GASKET

SPLATTER GUARD

HEAT SHIELDS

SEAL CAP

LOGS

FINISHING TEMPLATES

TECO-SIL

Figure 9.1 Shipping Location of Components

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 38

B. Securing and Leveling the Appliance

WARNING! Risk of Fire! Prevent contact with:

• Sagging or loose insulation

• Insulation backing or plastic

• Framing and other combustible materials Block openings into the chase to prevent entry of blown-

in insulation. Make sure insulation and other materials are secured.

DO NOT notch the framing around the appliance standoffs.

Failure to maintain air space clearance may cause overheating and ﬁ re.

Nailing tabs are provided on the appliance and on the heat shields to secure the appliance to the framing members. See Figure 9.3 and Figure 9.5 for location of nailing tabs in shipping position.

• Bend out side nailing tabs 90 degrees. See Figure 9.4.

• Place the appliance into position.

• Keep side nailing tabs ﬂ ush with the framing.

• Level the appliance from side to side and front to back.

• Shim the appliance as necessary. It is acceptable to use

wood shims underneath the appliance.

• Position and install heat shields by securing two screws

in each heat shield. See Figure 9.1 for shipping location of heat shields. The heat shield screws can be found pre-installed on the top of the appliance.

• Bend the top header heat shields upward to position

them vertically and bend out the two nailing tabs on the top of each header heat shield. Secure to framing. See Figure 9.5.

• Secure the appliance to the framing by using nails or

screws through the nailing tabs.

• Secure the appliance to the ﬂ oor by inserting two screws

through the pilot holes at the bottom of the appliance.

Figure 9.3 Side Nailing Tab in Shipping Position

Figure 9.4 Nailing Tab Bent Out for Installation

HEAT SHIELD NAILING

TAB IN SHIPPING

POSITION

Figure 9.5. Heat Shields and Nailing Tabs in Installation Position

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 39

C. Installing Non-combustible Facing Material

WARNING! Risk of Fire!

• Follow these instructions exactly.

• Facing materials must be installed properly to prevent

ﬁ re.

• No materials may be substituted without authorization

by Hearth & Home Technologies.

• The ﬁ nishing templates are shipped fastened to the top

surround. Remove ﬁ nishing templates prior to installing non-combustible board.

• Remove non-combustible facing pieces from back of

appliance. See Figure 9.6.

• Install non-combustible facing material to the appliance

using the screws supplied in the manual bag assembly .

• Center and attach two top boards to the framing

members. See Figure 9.7.

• Attach left and right side pieces to framing members.

• Use fasteners from fastener packet (in manual bag) for

screws that secure to the ﬁ replace. See Figure 9.7.

• Use regular sheetrock screws or nails to secure the

perimeter of the non-combustible facing materials to the wood framing. See Figure 9.7.

• Use a wet or dry towel or soft brush to remove dust or

dirt from facing material.

• See Section 13 for ﬁ nishing materials guidelines.

PERIMETER:

SECURE TO FRAMING WITH

DRYWALL SCREWS OR NAILS

(NOT INCLUDED)

INTERIOR:

SECURE WITH

SELF-TAPPING SCREWS

(IN MANUAL BAG ASSEMBLY)

Figure 9.6 Shipping Location of Non-Combustible Board

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Figure 9.7 Installing Non-Combustible Facing Material

Page 40

Lances

Installing Vent Pipe (DVP Pipe)

A. Assemble Vent Sections

Attach Vent to the Firebox Assembly

Note: The end of the pipe sections with the lanced tabs will face

toward the appliance.

Attach the ﬁ rst pipe section to the starting collar:

• Lanced pipe end of the starting collar.

• Inner pipe over inner collar.

• Push the pipe section until all lanced tabs snap in place.

• Lightly tug on pipe to conﬁ rm it has locked.

Commercial, Multi-family (Multi-level exceeding two stories), or High-Rise Applications

All outer pipe joints must be sealed with high temperature silicone (300ºF minimum continuous exposure rating), including the slip section that connects directly to the horizontal termination cap.

• Apply a bead of silicone sealant (300ºF minimum con-

tinuous exposure rating) inside the female outer pipe joint prior to joining sections. See Figure 10.1.

• Only outer pipes need to be sealed. All unit collar, pipe,

slip section, elbow and cap outer ﬂ ues shall be sealed in this manner, unless otherwise stated.

WARNING! Risk of Fire or Explosion! DO NOT break silicone seals on slip sections. Use care when removing termination cap from slip pipe. If slip section seals are broken during removal of the termination cap, vent may leak.

Assemble Pipe Sections

Per Figure 10.2:

• Start the inner pipe on the lanced end of section A into

the ﬂ ared end of section B.

• Start the outer pipe of section A over the outer pipe of

section B.

• Once both vents sections are started, push ﬁ rmly until

all lanced tabs lock into place.

• Lightly tug on the pipe to conﬁ rm the tabs have locked.

It is acceptable to use screws no longer than 1/2 in. (13 mm) to hold outer pipe sections together. If predrilling holes, DO NOT penetrate inner pipe.

For 90º and 45º elbows that are changing the vent direction from horizontal to vertical, one screw minimum should be put in the outer ﬂ ue at the horizontal elbow joint to prevent the elbow from rotating. Use screws no longer than 1/2 in. (13 mm). If predrilling screw holes, DO NOT penetrate inner pipe.

Figure 10.1 High Temperature Silicone Sealant

Lances

Figure 10.2

Note: Make sure that the seams are not aligned to prevent

unintentional disconnection.

CORRECT

Figure 10.4 Seams

INCORRECT

Figure 10.3

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 41

B. Secure the Vent Sections

• Vertical runs of DVP pipe must be supported every 8 ft.

(2.44 m) after the 25 ft. (7.62 m) maximum unsupported rise.

• Horizontal sections must be supported every 5 feet

(1.52 m).

• Vent supports or plumbers strap (spaced 120º apart)

may be used to support vent sections. See Figures 10.5 and 10.6.

• Wall shield ﬁ restops may be used to provide horizontal

support to vent sections.

WARNING! Risk of Fire, Explosion or Asphyxiation!

Improper support may allow vent to sag and separate. Use vent run supports and connect vent sections per installation instructions. DO NOT allow vent to sag below connection point to appliance.

C. Disassemble Vent Sections

• Rotate either section (see Figure 10.7) so the seams on both pipe sections are aligned as shown in Figure 10.8.

• Pull carefully to separate the pieces of pipe.

Figure 10.7 Rotate Seams for Disassembly

120º

Figure 10.5 Securing Vertical Pipe Sections

120º

Figure 10.8 Align and Disassemble Vent Sections

Figure 10.6 Securing Horizontal Pipe Sections

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 42

D. Install Metal Roof Flashing

Figure 10.11 Assembling the Storm Collar

Figure 10.12 Assembling the Storm Collar Around the Pipe

Figure 10.10

• See minimum vent heights for various pitched roofs (Figure 10.9) to determine the length of pipe to extend through the roof.

• Slide the roof ﬂ ashing over the pipe sections extending through the roof as shown in Figure 10.10.

HORIZONTAL

OVERHANG

CAULK

2 FT. MIN.

GAS DIRECT VENT TERMINATION CAP

Roof Pitch H (Min.) Ft.

Flat to 6/12........................................1.0*

Over 6/12 to 7/12 ............................1.25*

Over 7/12 to 8/12 ..............................1.5*

Over 8/12 to 9/12 ..............................2.0*

Over 9/12 to 10/12 ............................. 2.5

Over 10/12 to 11/12 .........................3.25

Over 11/12 to 12/12 ...........................4.0

Over 12/12 to 14/12 ........................... 5.0

Over 14/12 to 16/12 ........................... 6.0

Over 16/12 to 18/12 ........................... 7.0

Over 18/12 to 20/12 ........................... 7.5

Over 20/12 to 21/12 ........................... 8.0

20 INCHES MIN.

LOWEST

DISCHARGE

OPENING

ROOF PITCH

H (MIN.) - MINIMUM HEIGHT FROM ROOF TO LOWEST DISCHARGE OPENING

* 3 foot minimum in snow regions

VERTICAL

WALL

IS X/ 12

Figure 10.10

E. Assemble and Install Storm Collar

CAUTION! Risk of Cuts, Abrasions or Flying Debris.

Wear protective gloves and safety glasses during installation. Sheet metal edges are sharp.

• Connect both halves of the storm collar with two screws (see Figure 10.11).

• Wrap the storm collar around the exposed pipe section closest to the roof and align brackets. Insert a bolt (provided) through the brackets and tighten the nut to complete the storm collar assembly . Make sure the collar is tight against the pipe section.

• Slide the assembled storm collar down the pipe section until it rests on the roof ﬂ ashing (see Figure 10.12).

• Caulk around the top of the storm collar (see Figure 10.13).

Figure 10.9 Minimum Height From Roof To Lowest Discharge

Opening

NOTICE: Failure to properly caulk the roof ﬂ ashing and pipe seams may permit entry of water.

• Caulk the gap between the roof ﬂ ashing and the outside diameter of the pipe.

• Caulk the perimeter of the ﬂ ashing where it contacts the roof surface. See Figure 10.10.

• Caulk the overlap seam of any exposed pipe sections that are located above the roof line.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Figure 10.11 Assembling the Storm Collar

Figure 10.12 Assembling the Storm Collar Around the Pipe

Page 43

Figure 10.13

F. Install Vertical Termination Cap

• Attach the vertical termination cap by sliding the inner collar of the cap into the inner ﬂ ue of the pipe section while placing the outer collar of the cap over the outer ﬂ ue of the pipe section.

• Secure the cap by driving three self-tapping screws (supplied) through the pilot holes in the outer collar of the cap into the outer ﬂ ue of the pipe (see Figure 10.13).

TERMINATION CAP

(1 of 3)

STORM COLLAR

SCREWS

CAULK

Figure 10.13

G. Heat Shield Requirements for Horizontal

Termination

WARNING! Risk of Fire! To prevent overheating and ﬁ re, heat shields must extend through the entire wall thickness.

• DO NOT remove the heat shields attached to the

wall shield ﬁ restop and the horizontal termination cap shown in Figure 10.14.

• Heat shields must overlap 1-1/2 in. (38 mm) mini-

mum.

There are two sections of the heat shield. One section is factory-attached to the wall shield ﬁ restop. The other section is factory-attached to the cap. See Figure 10.14.

If the wall thickness does not allow the required 1-1/2 in. (38 mm) heat shield overlap when installed, an extended heat shield must be used.

• If the wall thickness is less than 4 in./102 mm (DVP), the heat shields on the cap and wall shield ﬁ restop must be trimmed. A minimum 1-1/2 in. (38 mm) overlap MUST be maintained.

• Use an extended heat shield if the ﬁ nished wall thickness is greater than 7-1/4 in. (184 mm).

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

• The extended heat shield may need to be cut to length maintaining sufﬁ cient length for a 1-1/2 in. (38 mm) overlap between heat shields.

• Attach the extended heat shield to either of the existing heat shields using the screws supplied with the extended heat shield. Refer to vent components diagrams in the back of this manual.

• Rest the small leg on the extended heat shield on top of the pipe section to properly space it from the pipe section.

Important Notice: Heat shields may not be ﬁ eld constructed.

H. Install Horizontal Termination Cap

WARNING! Risk of Fire! The telescoping ﬂ ue section of the termination cap MUST be used when connecting vent.

• 1-1/2 (38 mm) minimum overlap of ﬂ ue telescoping

section is required.

Failure to maintain overlap may cause overheating and ﬁ re.

• Vent termination must not be recessed in the wall. Siding may be brought to the edge of the cap base.

• Flash and seal as appropriate for siding material at outside edges of cap.

• When installing a horizontal termination cap, follow the cap location guidelines as prescribed by current ANSI Z223.1 and CAN/CGA-B149 installation codes and refer to Section 6 of this manual.

CAUTION! Risk of Burns! Local codes may require installation of a cap shield to prevent anything or anyone from touching the hot cap.

NOTICE: For certain exposures which require superior resistance to wind-driven rain penetration, a ﬂ ashing kit is available. When penetrating a brick wall, a brick extension kit is available for framing the brick.

Note: When using termination caps with factory-supplied heat shield attached, no additional wall shield ﬁ restop is required on the exterior side of a combustible wall.

HEAT SHIELD OR

EXTENDED

WALL SHIELD

FIRESTOP

INNER VENT

OUTER VENT

VENT DEPTH FROM BACK OF APPLIANCE TO

OUTSIDE SURFACE OF EXTERIOR WALL

(SEE CHART BELOW)

Figure 10.14 Venting through the wall

HEAT SHIELD

SLIP SECTION

CAN BE EXTENDED

INTERIOR

HEAT SHIELD

1-1/2 IN. (38 MM) MIN.

OVERLAP

SHEATHING

EXTERIOR

Page 44

Gas Information

A. Fuel Conversion

• Make sure the appliance is compatible with available gas types.

• Conversions must be made by a qualified service technician using Hearth & Home T echnologies speciﬁ ed and approved parts.

B. Gas Pressure

• Optimum appliance performance requires proper input pressures.

• Gas line sizing requirements will be determined in ANSI Z223.1 National Fuel Gas Code in the USA and CAN/ CGA B149 in Canada.

• Pressure requirements are:

Gas Pressure Natural Gas Propane

Minimum inlet pressure 5.0 in. w.c. 11.0 in. w.c. Maximum inlet pressure 10.0 in. w.c. 13.0 in. w.c. Manifold pressure 3.5 in. w.c. 10.0 in. w.c.

WARNING! Risk of Fire or Explosion! High pressure will damage valve. Low pressure may cause explosion.

• Verify inlet pressures. Verify minimum pressures when other household gas appliances are operating.

• Install regulator upstream of valve if line pressure is greater than 1/2 psig.

WARNING

Fire Risk. Explosion Hazard. High pressure will damage valve.

• Disconnect gas supply piping BEFORE pressure testing gas line at test pressures above 1/2 psig.

• Close the manual shutoff valve BEFORE pressure testing gas line at test pressures equal to or less than 1/2 psig.

Note: Have the gas supply line installed in accordance with local codes, if any. If not, follow ANSI 223.1. Installation should be done by a qualiﬁ ed installer approved and/or licensed as required by the locality. (In the Commonwealth of Massachusetts installation must be performed by a licensed plumber or gas ﬁ tter).

Note: A listed (and Commonwealth of Massachusetts approved) 1/2 in. (13 mm) T-handle manual shut-off valve and ﬂ exible gas connector are connected to the 1/2 in. (13 mm) control valve inlet.

• If substituting for these components, please consult local codes for compliance.

C. Gas Connection

• Refer to Reference Section 16 for location of gas line access in appliance.

• Gas line may be run through knockout(s) provided.

• The gap bet ween supply piping and gas access hole may be caulked with caulk with a minimum of 300 ºF continuous exposure rating or stuffed with noncombustible, unfaced insulation to prevent cold air inﬁ ltration.

• Ensure that gas line does not come in contact with outer wrap of the appliance. Follow local codes.

• Pipe incoming gas line into valve compartment.

• Connect incoming gas line to the 1/2 in. (13 mm) connection on manual shutoff valve.

WARNING! Risk of Fire or Explosion! Support control when attaching pipe to prevent bending gas line.

• A small amount of air will be in the gas supply lines.

WARNING! Risk of Fire or Explosion! Gas build-up dur ing line purge could ignite.

• Purge should be performed by qualified service

technician.

• Ensure adequate ventilation.

• Ensure there are no ignition sources such as sparks

or open ﬂ ames.

Light the appliance. It will take a short time for air to purge from lines. When purging is complete the appliance will light and operate normally.

WARNING! Risk of Fire, Explosion or Asphyxiation!

Check all ﬁ ttings and connections with a non-corrosive commercially available leak-check solution. DO NOT use open ﬂ ame. Fittings and connections could have loos- ened during shipping and handling.

WARNING! Risk of Fire! DO NOT change valve settings. This valve has been preset at the factory.

D. High Altitude Installations

NOTICE: If the heating value of the gas has been reduced, these rules do not apply. Check with your local gas utility or authorities having jurisdiction.

When installing above 2000 feet elevation:

• In the USA: Reduce burner oriﬁ ce 4% for each 1000 feet above 2000 feet.

• In CANADA: Reduce burner oriﬁ ce 10% for elevations between 2000 feet and 4500 feet. Above 4500 feet, consult local gas utility.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 45

Electrical Information

A. Wiring Requirements

NOTICE: This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code

ANSI/NFPA 70-latest edition or the Canadian Electric Code CSA C22.1.

• Wire the appliance junction box to 110-120 VAC. This is required for use of optional accessories (standing pilot ignition) or proper operation of the appliance (IntelliFire

Plus

ignition).

• A 1 10-120 V AC circuit for this product must be protected with ground-fault circuit-interrupter protection, in compliance with the applicable electrical codes, when it is installed in locations such as in bathrooms or near sinks.

• Low voltage and 110 VAC voltage cannot be shared within the same wall box.

WARNING! Risk of Shock or Explosion! DO NOT wire 1 10V to the valve or to the appliance wall switch. Incorrect wiring will damage controls.

B. IntelliFire PlusTM Ignition System Wiring

• Wire the appliance junction box to 110-120 VAC for proper operation of the appliance.

WARNING! Risk of Shock or Explosion! DO NOT wire IPI controlled appliance junction box to a switched circuit. Incorrect wiring will override IPI safety lockout.

• Refer to Figure 12.1, IPI Wiring Diagram.

• This appliance is equipped with an IntelliFire PlusTM control valve which operates on a 6 volt/1.5 AMP system.

• Plug the 6 volt transformer plug into the appliance junction box to supply power to the unit OR install 4 AA batteries (not included) into the battery pack before use.

C. Optional Accessories Requirements

• This appliance may be used with a wall switch, wall mounted thermostat and/or a remote control.

Wiring for optional Hearth & Home T echnologies approved accessories should be done now to avoid reconstruction. Follow instructions that come with those accessories.

• Hearth & Home Technologies recommends that Intel-

liFire PlusTM wireless controls be used for their features and functionality with the IntelliFire PlusTM ignition system.

TO JUNCTION

BOX (110V)

ORANGE

(PILOT)

Figure 12.1 IPI Wiring Diagram

FLAME

MODULATION

GREEN

IN)

(MA

MODULE

BLACK

BROWN

FLAME SENSE

ORANGE

WHITE

RED

GROUND

FRONT EMBER LIGHTING (X 3)

IGNITER

BATTERY PACK

6V DC

AUX300 MODULE

AUX 2

AUX 1

RC300 4.5V DC (AA X 3)

AUX2 NOT USED

PROTECTIVE COVER INCLUDED

LED CONTROL

REAR ACCENT LIGHTING (X 2)

TO JUNCTION

BOX 110VAC

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 46

D. Electrical Service and Repair

WARNING! Risk of Shock! Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. Verify proper operation after servicing.

WARNING! Risk of Shock! Replace damaged wire with type 105º C rated wire. Wire must have high temperature insulation.

E. Junction Box Installation

If the box is being wired from the INSIDE of the appliance:

• The junction box is accessible through the front left column if ﬁ nishing materials have not been installed. The junction box is also accessible through the ﬁ rebox access panel. See Figure 12.2.

• Remove the screw attaching the junction box/receptacle to the outer shell, rotate the junction box inward to disengage it from the outer shell. See Figure 12.3.

• Pull the electrical wires from outside the appliance through the opening into the valve compartment and secure wires with a Romex connector. See Figure 12.3

• Make all necessary wire connections to the junction box/ receptacle and reattach the junction box/receptacle to the outer shell.

NOTICE: DO NOT wire 110 VAC to wall switch.

Romex Connector

14/2WG

GRN wire inside box

Copper ground attached to GRN screw with GRN wire

Figure 12.3 Junction Box Detail

WHT

BLK

WHT

BLK

ACCESS THROUGH LEFT COLUMN

(Prior to installation of non-combustible board)

Figure 12.2 Junction Box Access

ACCESS THROUGH FIREBOX

(After installation of non-combustible board)

GASKET

COVER

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 47

Finishing

A. Finishing Templates

Two side ﬁ nishing templates and one top ﬁ nishing template are supplied with the appliance. They are fastened to the top surround.

INSIDE FIT Method: The ﬁ nishing template pieces are required for installations that require more than one inch thick ﬁ nishing materials to be installed over the face of the factory-supplied 1/2 inch non-combustible board. Refer to section 13.E for more information.

3/4 IN.

1-1/2 IN.

OVERLAP Method: The supplied templates are not required for ﬁ nishing materials less than one inch thick. The required decorative front will overlap ﬁ nish materials less than one inch thick. Refer to section 13.E for more information.

Note: For Arch Door applications with ﬁ nish material greater than one inch thick, an Arch Template Kit is available. Contact your dealer to order the arch template kit.

Template installation instruction

1. Determine if the required door options is a inoperable (ﬁ xed style) or operable (cabinet style). Doors denoted with an FS are inoperable. Doors denoted with a CS are operable. Refer to Section 13.E for door information.

2. Bend the left and right side templates for the appropriate door type using Figure 13.2 as a reference.

3. Locate the four threaded inserts on the inside edge of the ﬁ replace and secure the side templates with the Phillips screws provided. See Figure 13.3.

4. Bend the top template as shown in Figure 13.1 and secure with the two screws provided. The bend will have two opposing 90 degree bends, similar to the bends on the side templates.

5. Remove all template components once ﬁ nishing materials are secured.

INOPERABLE

DOORS

Figure 13.2 Left and Right Side Finishing Template Bends

TOP FINISHING

TEMPLATE

SIDE FINISHING TEMPLATES

Figure 13.3 Top and Side Finishing Template Locations

Note: A thin layer of mortar may be applied over the

visible non-combustible board between ﬁ nishing material and the ﬁ replace opening.

OPERABLE

DOORS

1-1/4 IN.

Figure 13.1 Top Finishing Template Bend

Heat & Glo •

TAB INOPERABLE DOORS - BEND DOWN OPERABLE DOORS - DO NOT BEND DOWN

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 48

1/2 IN.

Figure 13.4 Finishing Templates Bends - Inoperable (Fixed) Doors

TAB NOT BENT (TOP AND SIDE FLUSH)

B. Splatter Guard

The splatter guard is a piece of corrugated material used to protect the appliance during the installation process before ﬁ nishing work on the whole hearth is complete. Splatter guards may be factory installed or accompany the door of the appliance, depending on the model. Splatter guards must be removed before appliance is ﬁ red.

WARNING! Risk of Fire! Close the ball valve before installing the splatter guard to prevent accidental lighting. Remove the splatter guard before lighting the appliance.

1. Fold top ﬂ ap along scored lines.

2. Slide side tabs into slots by sides of glass.

Figure 13.5 Finishing Template Bend - Operable Doors

Figure 13.6. Splatter Guard Installation

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 49

C. Mantel and Wall Projections

When installing a mantel, provisions must be made in order to secure the mantel to the adjacent framing materials. For example, lintel brackets or lag bolts may be considered for this purpose.

Combustible Mantel Legs or Wall Projections

Non-Combustible Zone

1/2 IN. BUILDING MATERIAL

(MAY BE COMBUSTIBLE)

NO COMBUSTIBLES

IN HATCHED AREA

1 IN.

PIPE IS FOR VISUAL

REFERENCE ONLY

39 IN.

1/2 IN. BUILDING MATERIAL

COMBUSTIBLE

COLUMN

4 IN. MAX.

7 IN.

FIREPLACE OPENING

FACTORY-SUPPLIED

NON-COMBUSTIBLE BOARD

COMBUSTIBLE OR

NON-COMBUSTIBLE WALL

14 IN. MIN.

MIN.

Figure 13.7 Combustible Mantel Leg and Wall Projections

Non-Combustible Mantel Legs or Wall Projections

1/2 IN. BUILDING MATERIAL

NON-COMBUSTIBLE

COLUMN

6 IN. MAX.

SEE SECTION 13.E FOR REQUIRED

FIREPLACE OPENING

FACTORY-SUPPLIED NON-COMBUSTIBLE BOARD

CLEARANCES

14 IN. MIN.

COMBUSTIBLE OR NON-COMBUSTIBLE WALL

FACTORY-SUPPLIED

1/2 IN.

NON-COMBUSTIBLE

BOARD

Figure 13.9 Non-Combustible Zone

= COMBUSTIBLES

NOT ALLOWED

Figure 13.8 Non-Combustible Mantel Leg and Wall Projections

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 50

Non-Combustible Mantel ProjectionsCombustible Mantel Projections

1/2 IN.

NON-COMBUSTIBLE

MATERIAL

MAX.

MIN.

TRUE-36 TRUE-42

FIREPLACE OPENING

Note: All measurements in inches. Note: Measurement is taken from top of the opening,

NOT the top of the ﬁ replace.

1/2 IN.

NON-COMBUSTIBLE

MATERIAL

MAX.

MIN.

TRUE-36 TRUE-42

1-1/4 IN. SEE

SECTION 13.D

FIREPLACE OPENING

Note: All measurements in inches. Note: Measurement is taken from top of the opening,

NOT the top of the ﬁ replace.

Figure 13.10 Combustible Mantel Allowance - TRUE-36, TRUE-42

Combustible Mantel Projections

1/2 IN.

NON-COMBUSTIBLE

MATERIAL

TRUE-50

FIREPLACE OPENING

Figure 13.12 Non-Combustible Mantel Allowance - TRUE-36, TRUE-42

Non-Combustible Mantel Projections

1/2 IN.

NON-COMBUSTIBLE

MATERIAL

MAX.

MIN.

TRUE-50

1-1/4 IN. SEE

SECTION 13.D

FIREPLACE OPENING

Note: All measurements in inches. Note: Measurement is taken from top of the opening,

NOT the top of the ﬁ replace.

Figure 13.11 Combustible Mantel Allowance - TRUE-50

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Note: All measurements in inches. Note: Measurement is taken from top of the opening,

NOT the top of the ﬁ replace.

Figure 13.13 Non-Combustible Mantel Allowance - TRUE-50

Page 51

D. Facing Material

• Metal front faces may be covered with non-combustible materials only.

• Facing and/or ﬁ nishing materials must not interfere with air ﬂ ow through louvers, operation of louvers or doors, or access for service.

• Facing and/or ﬁ nishing materials must never overhang into the glass opening.

• Observe all clearances when applying combustible materials.

WARNING! Risk of Fire! DO NOT apply combustible materials beyond the minimum clearances. Comply with all minimum clearances to combustibles as speciﬁ ed in this manual. Overlapping materials could ignite and will interfere with proper operation of doors and louvers.

COMBUSTIBLE MATERIAL

0 IN.

0 in.

MODEL

NON-COMBUSTIBLE

BOARD

in. mm in. mm

TRUE-36 61 1549 57-5/8 1464 TRUE-42 67 1702 62-5/8 1591 TRUE-50 75 1905 66-5/8 1692

Figure 13.14 Non-combustible Facing Diagram

0 IN.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 52

E. Doors

A door (decorative front) is required for this appliance. Only doors certiﬁ ed for use with this appliance model may be used. Contact your dealer for a list of doors that may be used. Once you have determined what kind of door and ﬁ nishing material is going to be used on the ﬁ re- place, you may use the table below which shows the door models and the ﬁ nishing material thickness allowed. For an inside ﬁ t there is an available template to ensure that proper door clearances are maintained with ﬁ nishing ma- terial with thickness greater than 1 inch.

Two styles of decorative doors are approved for use with this appliance: Operable cabinet-style doors and non-operable doors.

OPERABLE DOORS

RECTANGULAR

CS-36 CS-42 CS-50

INOPERABLE DOORS

RECTANGULAR ARCHED

FS-36 FS-36A FS-42 FS-42A

FS-50 FS-50A FORGE-36 FORGE-36A FORGE-42 FORGE-42A FORGE-50 FORGE-50A

Table 13.1. Approved Doors (Decorative Fronts)

COMBUSTIBLE MATERIAL

DIMENSION

INOPERABLE

A 3/4 IN. 1-1/2 IN. B 1-1/4 IN. 1-1/4 IN. C 1-1/4 IN. 1-1/4 IN.

Figure 13.15 Inside Fit Doors

C (ARCH)

DOOR

MEASURE FROM FIREPLACE OPENING

OPERABLE

DOOR

NOTE: Figure 13.14 shows the minimum clearance from

ﬁ replace opening to adjacent ﬁ nishing materials greater than one inch thick for operable doors. The 1-1/2 inch clearance will allow the doors to open to 90 degrees. Increasing clearance from the ﬁ replace opening to the adjacent ﬁ nishing materials will allow the doors to open past 90 degrees.

The doors approved for use with this appliance have been designed to be installed by two methods: Overlap Fit or Inside Fit. Before beginning the installation, it is important to determine with method will be used.

Overlap Fit Doors: These doors have been designed to be installed over ﬁ nishing material up to one inch thick.

Inside Fit Doors: These doors may be recessed into non-combustible ﬁ nishing material up to 6 inches thick.

NOTICE: Proper clearances from the ﬁ replace opening to any ﬁ nishing material thicker than 1 inch MUST be maintained.

NOTE: Finishing templates are included with this product. See Section 13.A.

FINISHING MATERIAL

1-1/2 IN.

IF FINISHING MATERIAL IS THICKER THAN 1-1/2 IN. DOORS WILL ONLY OPEN AS FAR AS PICTURED

Figure 13.16 Minimum Side Clearance for Operable Doors

FINISHING MATERIAL

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 53

MYSTIC EMBERS

Appliance Setup

A. Remove Fixed Glass Assembly

See Section 14.I.

B. Remove the Shipping Materials

Remove shipping materials from inside or underneath the ﬁ rebox.

C. Clean the Appliance

Clean/vacuum any sawdust that may have accumulated inside the ﬁ rebox or underneath in the control cavity.

D. Accessories

Install approved accessories per instructions included with accessories. Contact your dealer for a list of approved accessories.

WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional accessories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty.

E. Install Teco-Sil and Mystic Embers

1. Install Teco-Sil along front edge of glass as shown in Figure 14.1. Rock should follow contour cutout in the front refractory.

NOTICE: Do NOT paint the pilot assembly!

Figure 14.2. Ember Glass Area Covered with Teco-Sil

Figure 14.1. Install Teco-Sil

2. Fill in the rest of the ember glass area by placing an even layer of T eco-Sil across the bottom. Dropping the Teco-Sil through the oval holes in the burner creates a more even layer. See Figure 14.2.

3. Using a high temperature black paint, fog the TecoSil to the desired look. See Figure 14.3. Prior to painting, take precautions to prevent any overspray from reaching the pilot assembly.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Figure 14.3. Teco-Sil Painted

4. Apply Mystic-Embers around the ember bed and hearth refractory. The joints in the front middle hearth refractory can be concealed with these embers.

MYSTIC EMBERS

Figure 14.4. Apply Mystic Embers

Page 54

F. Glowing Ember Placement

GLOWING EMBERS

WARNING! Risk of Explosion! Follow ember placement instructions in manual. DO NOT place embers directly over burner ports. Replace ember material annually . Improperly placed embers interfere with proper burner operation.

Ember material is shipped with this gas appliance. T o place the ember material:

• Embers CANNOT be placed directly over ports. Care should be taken not to cover the lighting trail of ports (from back to front).

• Place dime-size pieces of Glowing Embers® just in front of the port trail, but not on or in between the ports (see Figure 14.5). Care should be taken so that the ports are not covered. Failure to follow this procedure will likely cause lighting and sooting problems.

• Save the remaining ember materials for use during appliance servicing. The embers provided should be enough for 3 to 5 applications.

G. LED’s

LED’s are factory installed. No additional set up or acti-

vation required.

• See section 3.A for maintenance and bulb replacement.

GLOWING EMBERS

Figure 14.5. Location of Glowing Embers

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 55

H. Install the Log Assembly

LOG PLACEMENT TABS

LOG PLACEMENT NOTCH

LOG PLACEMENT SLOTS

FLAT SPOT FOR LOG #3

NOTCH FOR LOG #6

BURNED AREA

LOG PLACEMENT NOTCH

LOG CONTACTS SIDE GRATE TINE

NOTCH FOR LOG #3

TRUE-42 ONLY

Log Set Assembly: LOGS-TRUE36 LOGS-TRUE42 Models: TRUE-36C, TRUE-36H, TRUE-36S

TRUE-42C, TRUE-42H, TRUE-42S

LOG PLACEMENT TABS

TRUE-42 ONLY

NOTCH FOR LOG #6

LOG PLACEMENT NOTCH

FLAT SPOT FOR LOG #3

Figure 1.

CAUTION: Logs are fragile, handle with care. Log #1 (2280-701 for TRUE-36, 2281-701 FOR TRUE-42): Locate log

placement notch on the bottom of log #1. See Figure 2. Mate outer notches on the bottom of Log #1 with the left and right grate tines. Slide Log #1 toward the rear of appliance until back side of Log #1 contacts the log placement tabs. See Figures 1-3.

Figure 3.

Log #2 (2280-702 for TRUE-36, 2281-702 for TRUE-42): Locate log placement notch on the bottom of Log #2. See Figure

4. Mate notch on the bottom of Log #2 with the center and right grate tines. Slide log toward rear of appliance until right end contacts the side grate tine. See Figure 5.

Log #2 (TRUE-36 ): Log #2 will be about 1 inch from the back of the center grate tine when properly placed. See Figure 5. Log #2 (TRUE-42 ): Log #2 will contact center log placement tab on center grate tine. See Figure 5.

Figure 2.

BURNED AREA

LOG PLACEMENT NOTCH

LOG PLACEMENT SLOTS

Figure 4.

LOG CONTACTS SIDE GRATE TINE

NOTCH FOR LOG #3

Heat & Glo •

LEFT SIDE TOW ARD REAR

Figure 5.

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 56

RIGHT HAND NOTCH

FLAT AREA FOR LOG #5

LOG RESTING IN NOTCH

TOP OF BURNED AREA NEAR LOG #1

LEFT HAND NOTCH

LOG CONTACTS LEFT GRATE TINE

LOG CONTACTS CENTER GRATE

TINE

NOTCH

LOG #5 APPEARANCE

VARIES SLIGHTLY BETWEEN MODELS

LOG CONTACTS LEFT SIDE REFRACTORY

LOG POSITIONING TAB FOR LOG #5

LOG CONTACTS LOG POSITIONING TAB

LOG #4 CONTACTS

LOG #2

REAR GRATE TINE

FRONT GRATE TINE

LOG CONTACTS LEFT SIDE REFRACTORY

NOTCH

TOP OF BURNED AREA NEAR LOG #1

LOG RESTING IN NOTCH

Figure 6.

Log #3 (2281-703): Locate log placement notches for Log #3. See Figure 5. Place Log #3 onto notches so that the bottom

of the log rests in the notch on log #2 and the top rests in the left hand side of the notch on Log #1. The top of the burned area on Log #3 will be close to Log #1 when properly positioned. See Figure 6.

Log #4 (2280-704 for TRUE-36; 2281-704 for TRUE-42): See Figure 7. Place Log #4 between the left and center grate tines. Notches on log will rest on tines. Log should be positioned as far forward as possible. See Figure 8. Log #4 will lean against Log #2.

VARIES SLIGHTLY BETWEEN MODELS

LEFT HAND NOTCH

Figure 7.

RIGHT HAND NOTCH

LOG #4 CONTACTS

LOG #2

FLA T AREA FOR LOG #5

LOG POSITIONING TAB FOR LOG #5

LOG CONTACTS LEFT GRATE TINE

Figure 8.

Log #5 (2280-705 FOR TRUE-36, 2281-705 FOR TRUE-

42): Locate ﬂ at area on Log #4 that will be used to position

Log #5. See Figure 8. Place Log #5 into appliance as shown in Figure 9 or Figure 10. Left end of log should rest against left side refractory just in front of air inlet on rear, lower left of appliance.

Log #5 (TRUE-36): Log #5 will sit about halfway between front and rear grate tines, partially over pilot assembly . Log #5 will contact log positioning tab as shown in Figure 9. Right side of Log #5 will rest in notch on Log #4. See Figure 9.

Log #5 (TRUE-42): Log #5 will rest against the rear grate tine as shown in Figure 10. Right side of Log #5 will rest in notch on Log #4. See Figure 10.

LOG CONTACTS CENTER GRATE

TINE

LOG CONTACTS LEFT SIDE REFRACTORY

LOG CONTACTS LOG POSITIONING TAB

Figure 9. Log #5 - TRUE-36.

LOG CONTACTS LEFT SIDE REFRACTORY

REAR GRATE TINE

FRONT GRATE TINE

Figure 10. Log #5 - TRUE-42

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 57

BURNED

PORTION

(LOG #7 ON TRUE-42 ONLY)

NOTCH

BACK TINE

FRONT TINE

LOG CONTACTS REFRACTORY

LOG RESTS AGAINST GRATE TINE

LOG CONTACTS GRATE TINE

NOTCH

*LOG #7 TRUE-42 ONLY

PORTION

LOG RESTS AGAINST GRATE TINE

NOTCH

(LOG #7 ON TRUE-42 ONLY)

Figure 11. Figure 12.

Log #6 (2281-706): Place Log #6 into appliance as shown in Figure 12. Base of log will sit on bottom refractory and notch

on log will rest against grate tine. Lean top of log into notch on Log #1. See Figure 2.

BACK TINE

LOG CONTACTS REFRACTORY

NOTCH

FRONT TINE

Figure 13.

Log #7 (2281-707 TRUE-42 ONLY): Place Log #7 into appliance as shown in Figure 13. Right side of log should contact

right refractory and burned portion of log should be centered between front and back tines. Log #8 (2281-708): Place Log #8 into appliance as shown in Figure 15. Left notch will contact left grate tine and base of log

will rest on bottom refractory.

LOG CONTACTS GRATE TINE

Figure 14.

Figure 15.

Heat & Glo •

Figure 16. Log Set Installed.

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

*LOG #7 TRUE-42 ONLY

2281-935

Page 58

Log Set Assembly: LOGS-TRUE50

LOG PLACEMENT TABS

LOG PLACEMENT NOTCH

LOG PLACEMENT SLOTS

NOTCH FOR LOG #3

NOTCH FOR LOG #6

BURNED AREA

NOTCH FOR LOG #4

LOG CONTACTS GRATE TINE

FLAT AREA FOR LOG #3

NOTCH

NOTCH FOR LOG #4

NOTCH FOR LOG #3

Models: TRUE-50C, TRUE-50H, TRUE-50S

LOG PLACEMENT INSTRUCTIONS

NOTCH FOR LOG #6

LOG PLACEMENT TABS

LOG PLACEMENT NOTCH

Figure 1.

CAUTION: Logs are fragile, handle with care. Log #1 (2282-701): Locate log placement notch on the bottom of log #1. See Figure 2. Mate outer notches on the bottom of Log #1 with the left and right grate tines. Slide Log #1 toward the rear of appliance until back side of Log #1 contacts the log placement tabs shown in Figure 1. See Figure 3.

Figure 2.

NOTCH FOR LOG #4

BURNED AREA

NOTCH FOR LOG #3

LOG PLACEMENT SLOTS

NOTCH

Figure 3.

Log #2 (2282-702): Locate log placement notches on the bottom of Log #2. See Figure 4. Mate notches on the bottom of

Log #2 as shown in Figure 5. Notch on front of log will contact right front grate tine and notch on right side of log will contact front inside corner of side grate tine.

NOTCH FOR LOG #3

NOTCH FOR LOG #4

LOG CONTACTS GRATE TINE

FLA T AREA FOR LOG #3

Figure 4.

Figure 5.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 59

NOTCH

NOTCH FOR LOG #5

LOG RESTING IN NOTCH

TOP OF BURNED

AREA NEAR LOG #1

LOG NOTCH CONTACTS LEFT GRATE TINE

LOG RESTS ON REFRACTORY

LOG RESTS ON LOG #2

LOG RESTS ON LOG #4

LOG RESTS ON BOTTOM REFRACTORY

LOG RESTS ON PILOT BRACKET AND LEANS AGAINST REAR GRATE TINE

1-3/4 IN.

AREA NEAR LOG #1

LOG RESTING IN NOTCH

NOTCH

Figure 6.

Log #3 (2282-703): Locate log placement areas for Log #3. See Figure 5. Place Log #3 into notch on Log #1 so that the

base rests on the ﬂ at area of log #2. The top of the burned area on Log #3 will be close to Log #1 when properly positioned. See Figure 6.

Log #4 (2282-704): See Figure 7. Place Log #4 between the left and center grate tines. The base of Log #4 should rest on the refractory . Notch on log will rest on the front left grate tine and the top of log will rest in notch on Log #2. See Figure 8.

LOG RESTS ON LOG #2

NOTCH FOR LOG #5

LOG RESTS ON REFRACTORY

LOG NOTCH CONTACTS LEFT GRATE TINE

Figure 7.

LOG RESTS ON PILOT BRACKET AND LEANS AGAINST REAR GRATE TINE

1-3/4 IN.

LOG RESTS ON BOTTOM REFRACTORY

LOG RESTS ON LOG #4

Figure 8. Figure 9.

Log #5 (2281-705): Locate ﬂ at area on Log #4 that will be used to position Log #5. See Figure 8. Place Log #5 into appli-

ance as shown in Figure 9. The left side of the log will rest on bottom refractory and pilot bracket. It will also lean against rear grate tine. The right side of Log #5 will rest in notch on Log #4. There will be a space approximately 1-3/4 inches from the end of the log to the left side refractory.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 60

NOTCH

BACK TINE

FRONT TINE

LOG CONTACTS REFRACTORY

LOG CONTACTS GRATE TINE

LOG RESTS ON BOTTOM REFRACTORY

LOG RESTS IN NOTCH ON LOG #1

NOTCH

LOG CONTACTS GRATE TINE

NOTCH

Figure 10. Figure 11.

Log #6 (2282-706): Place Log #6 into appliance as shown in Figure 11. Base of log will sit on bottom refractory and notch

on log will rest against grate tine. Lean top of log into notch on Log #1. See Figure #2.

NOTCH

LOG CONTACTS GRATE TINE

LOG RESTS ON BOTTOM REFRACTORY

BACK TINE

FRONT TINE

LOG CONTACTS REFRACTORY

Figure 12.

Log #7 (2281-707): Place Log #7 into appliance as shown in Figure 12. Right side of log should contact right refractory and

burned portion of log should be centered between front and back tines. Log #8 (2281-708): Place Log #8 into appliance as shown in Figure 14. Left notch will contact left grate tine and base of log

will rest on bottom refractory.

Figure 13.

NOTCH

LOG CONTACTS GRATE TINE

Figure 14.

Figure 15. Log Set Installed.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

2282-935

Page 61

I. Fixed Glass Assembly

WARNING! Risk of Asphyxiation! Handle ﬁ xed glass assembly with care. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips or scratches.

• DO NOT strike, slam or scratch glass.

• DO NOT operate ﬁ replace with glass removed, cracked,

broken or scratched.

• Replace as a complete assembly. CAUTION! Risk of Injury! Glass assembly installation

and removal must be performed by a qualiﬁ ed service technician. See chart below for glass assembly weights.

• TRUE-42 AND TRUE-50 MODELS: It is recommended that Glass installation and removal be performed by two qualiﬁ ed service technicians.

Glass Weights

TRUE-36 TRUE-42 TRUE-50

32 lbs 41 lbs 54 lbs

CAUTION! Risk of Cuts or Abrasions. Wear protective gloves and safety glasses during installation. Sheet metal edges are sharp.

Figure 14.7. Glass Clip Tool Location

2. To disengage bottom glass clips, position the glass clip removal/installation tool parallel to the ﬂ oor and insert it about two inches into the gap between the glass frame and the front bottom ﬁ replace lip. Insert the tool on the lower left side of the glass clip and move to the right to engage the clip. Using one motion, pull out slightly while pushing down to disengage bottom glass clip. Repeat for the other bottom spring clips. There are three on the TRUE-36 and four on the TRUE-42 and TRUE-50. See Figure 14.7 and Figure

14.8.

Removing Fixed Glass Assembly

This ﬁ xed glass assembly is held in place by lower glass clips, side clips and top retaining rail. To remove clips, engage the spring clips with the tool and pull tool out slightly .

1. The glass clip removal/installation tool is fastened to the lower right corner of the appliance. Remove tool by removing one screw. See Figure 14.6. If glass clip removal tool becomes misplaced, a cotter pin removal tool may be used.

NOTICE: Protect and prevent the hearth from damage by covering it with a drop cloth.

Figure 14.8. Inserting Glass Clip Tool

3. Disengage the left and right glass clips one at a time using the glass clip removal/installation tool. Insert tool from the top side of the side glass clip. Pull the glass tool out slightly to disengage the side clip. See Figure 14.12.

4. Grasp the left and right sides of the glass assembly and carefully pull outward to remove the bottom from the support tabs on the bottom glass clips. Lower the glass to remove it from the top retainer rail.

CAUTION! Risk of Injury! DO NOT put ﬁ ngers under glass frame. Fingers may get pinched by glass frame during removal.

Figure 14.6. Glass Clip Tool

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 62

TOP RETAINING RAIL NOTCH

GLASS FRAME NOTCH

Replacing Fixed Glass Assembly

GRASP FRAME BY LIP THAT PROJECTS FROM GLASS. DO NOT INSERT FINGERS UNDER RAIL.

RAIL

LIP

This ﬁ xed glass assembly is held in place by two side clips, one top retaining rail and lower glass clips. The TRUE36 has three lower glass clips and the TRUE42 and TRUE50 have four lower glass clips. To remove clips, engage the spring clips with the tool and pull tool out slightly . Rotate wrist left and right to disengage clip. The glass clip tool is shown in Figure 14.6.

1. Tool is fastened to the lower right corner of the ﬁ re- place. Remove tool by removing one screw. If glass clip removal tool becomes misplaced, a cotter pin removal tool may be used.

2. Position the ﬁ xed glass assembly so that it is about eight inches from the face of the appliance. See Figure 14.9. An arch door application will require the glass to be installed at a steeper angle.

Once the glass is installed tightly into the top retainer

rail, push in the bottom so that the glass assembly rests on the support tabs on the glass clip. See Figure 14.11.

GRASP FRAME BY LIP THAT PROJECTS FROM GLASS. DO NOT INSERT FINGERS UNDER RAIL.

LIP RAIL

Figure 14.11. Installing Glass

5. Ensure the ﬁ xed glass assembly is situated tight against the ﬁ rebox face. Engage the left and right glass clips using the glass clip tool. See Figure 14.12.

Figure 14.9 Positioning Glass

3. Center the ﬁ xed glass assembly from left to right in- side the top of the appliance opening.

The glass frame has tabs on the bottom that coincide

with the bottom glass clip location. The TRUE-36 has three tabs and the TRUE-42 and TRUE-50 have four tabs. If the glass is not centered, it cannot be installed properly . Align the notch at the top center of the glass frame assembly with the notch on the top retaining rail. See Figure 14.10.

TOP RETAINING RAIL NOTCH

GLASS FRAME NOTCH

Figure 14.10. Align Notches

4. Install ﬁ xed glass assembly by lifting it up and sliding it into the top retaining rail. Grasp the ﬁ xed glass as- sembly on the sides.

CAUTION! Risk of Injury! DO NOT put ﬁ ngers under glass frame. Fingers may get pinched by glass frame during installation.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Figure 14.12. Securing Side Glass Clips

6. Once the left and right glass clips are installed, engage the bottom clips by inserting the glass clip tool at a sharp downward angle to get between the gap between the glass frame and the front bottom ﬁ replace lip. See Figure 14.13.

7. Return glass tool to its shipping location in the lower right corner of the appliance and secure with one screw.

Figure 14.13. Securing Bottom Glass Clips

Page 63

J. Air Shutter Setting

Air shutter settings should be adjusted by a qualiﬁ ed ser- vice technician at the time of installation. The air shutter is set at the factory for minimum vertical vent run. Adjust air shutter for longer vertical runs. See Figure 14.14.

Flame Appearance

• After 15 minutes, the ﬂ ame will be a yellow/blue mix. The front ﬂ ames may be blue at this time.

• After 30 minutes, the ﬂ ame should be yellow with some blue ﬂ ame near the burner ports.

• After 1 hour, the ﬂ ame will be at is maximum maturity.

Note: Visually, a propane ﬂ ame may differ from a natural gas ﬂ ame. This is due to the different chemical compositions that make up both fuel types. In general, the LP ﬂ ames may be a little shorter and much brighter than a natural gas ﬂ ame.

To adjust air shutter:

• Loosen the screw on the burner assembly.

• The air shutter should only be adjusted in increments of 1/8 in.

• To close the air shutter, turn shutter clockwise.

• To open air shutter, turn shutter counterclockwise.

• Tighten the screw.

NOTICE: Flame should not appear orange or stretch to the top refractory. If sooting occurs, provide more air by opening the air shutter.

Figure 14.14 Air Shutter

Air Shutter Settings

MODEL NG LP TRUE-36 1/2 in. Full Open TRUE-42 11/16 in. Full Open TRUE-50 5/8 in. Full Open

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 64

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualiﬁ ed service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualiﬁ ed service technician. Contact your dealer to arrange a service call by a qualiﬁ ed service technician.

Troubleshooting

A. IntelliFire Plus™ Ignition System

Symptom Possible Cause Corrective Action

1. Pilot won’t light. The ignitor/module makes noise, but no spark.

2. Pilot won’t light, there is no noise or spark.

3. Pilot sparks, but Pilot will not light.

A. Incorrect wiring. Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

connected to correct terminals on module and pilot assembly.

B. Loose connections or electrical

shorts in the wiring.

C. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be

A. No power, transformer installed

incorrectly, or depleted batteries.

B. A shorted or loose connection in

wiring conﬁ guration or wiring har- ness.

C. Improper wall switch wiring. Verify that 110/VAC power is “ON” to junction box. D. Module not grounded. Verify black ground wire from module wire harness is grounded to

A. Gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet

Verify no loose connections or electrical shorts in wiring from module to pilot assembly. Verify connections underneath pilot assembly are tight; also verify igniter and ﬂ ame sense wires are not grounding out to metal chassis, pilot burner, pilot enclosure, mesh screen if present, or any other metal object.

approximately .17 in. or 1/8 in. (3 mm). Verify that transformer is installed and plugged into module. Check

voltage of transformer at connection to module. Acceptable readings of a good transformer are between 6.4 and 6.6 volts AC. Battery power supply voltage must be at least 4 volts. If less than 4 volts, replace batteries.

Remove and reinstall the wiring harness that plugs into module. Verify there is a tight ﬁ t. Verify pilot assembly wiring to module. Re- move and verify continuity of each wire in wiring harness. Replace any damaged components.

metal chassis of appliance.

pressure reading is within acceptable limits.

B. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be

approximately .17 in. or 1/8 in. (3 mm). C. Module is not grounded. Verify module is securely grounded to metal chassis of appliance. D. Pilot valve solenoid. Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

If below 1.5 volts, replace module. If 1.5 volts or greater, replace

valve.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 65

Troubleshooting (continued)

Symptom Possible Cause Corrective Action

4. Pilot lights but continues to spark, and main burner will not ignite. (If the pilot continues to spark after the pilot ﬂ ame has been lit, ﬂ ame rectiﬁ cation has not occurred.)

5. Appliance lights and runs for a few minutes and then shuts down and/or appliance cycles on and off.

A. A shorted or loose connection in ﬂ ame

sensing rod.

B. Poor ﬂ ame rectiﬁ cation or contaminated

ﬂ ame sensing rod.

C. Module is not grounded. Verify module is securely grounded to metal chassis of ap-

D. Damaged pilot assembly or contami-

nated ﬂ ame sensing rod.

A. A shorted or loose connection in ﬂ ame

sensing rod.

Verify all connections to wiring diagram in manual. Verify connections underneath pilot assembly are tight. Verify ﬂ ame sense or igniter wires are not grounding out to metal chassis, pilot burner, pilot enclosure or screen if present, or any other metal object.

With ﬁ xed glass assembly in place, verify that ﬂ ame is en- gulﬁ ng ﬂ ame sensing rod on left side of pilot hood. Flame sensing rod meter, verify that current in series between module and sense lead is at least 0.14 microamps. Verify correct pilot oriﬁ ce is installed and gas inlet is set to pressure speciﬁ - cations. Polish ﬂ ame sensing rod with ﬁ ne steel wool to remove any contaminants that may have accumulated on ﬂ ame sensing rod.

pliance. Verify that wire harness is ﬁ rmly connected to the module.

Verify that ceramic insulator around the ﬂ ame sensing rod is not cracked, damaged, or loose. Verify connection from ﬂ ame sensing rod to white sensor wire. Polish ﬂ ame sens- ing rod with ﬁ ne steel wool to remove any contaminants that may have accumulated on ﬂ ame sensing rod. Verify continuity with a multi-meter with ohms set at lowest range. Replace pilot if any damage is detected.

should glow shortly after ignition. With a multi-

B. Poor ﬂ ame rectiﬁ cation or contaminated

ﬂ ame sensing rod.

C. Logs are set up incorrectly. Remove and reinstall logs per the log placement

D. Damaged pilot assembly or contami-

nated ﬂ ame sensing rod.

instructions. Verify that ceramic insulator around the ﬂ ame sensing rod

is not cracked, damaged, or loose. Verify connection from ﬂ ame sensing rod to white sensor wire. Polish ﬂ ame sens- ing rod with ﬁ ne steel wool to remove any contaminants that may have accumulated on ﬂ ame sensing rod. Verify continuity with a multi-meter with ohms set at lowest range. Replace pilot if any damage is detected.

should glow shortly after ignition. With a multi-

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 66

Reference Materials

A. Appliance Dimension Diagram

Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 5.

HEAT-ZONE® PORT

GAS ACCESS

ELECTRICAL ACCESS

Appliance Dimensions Table TRUE-36

B C

HEAT-ZONE PORT

Location Inches Millimeters

A 61 1549 B 35-7/8 911 C 39-7/8 1013 D 31-1/16 789 E 57-5/8 1464 F 35-3/16 894

G 34-3/16 868

H 54-15/16 1395

I 41-3/8 1051

Figure 16.1 Appliance Dimensions (TRUE-36)

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Location Inches Millimeters

J 24 610 K 23-1/2 597

L 59-1/4 1505 M 16 406 N 29-5/8 752 O 3-7/8 98

P 2-3/4 70 Q 10-7/8 276 R 16-1/8 410

Page 67

HEAT-ZONE® PORT

GAS ACCESS

ELECTRICAL ACCESS

Appliance Dimensions Table TRUE-42

Location Inches Millimeters

A 67 1702 B 41-7/8 1064 C 45-7/8 1165 D 36-1/16 916 E 62-5/8 1591

F 40-3/16 1021 G 39-3/16 995 H 59-15/16 1522

I 46-3/8 1 178

B C

Location Inches Millimeters

J 24 610 K 23-1/2 597 L 65-5/16 1659

M 16 406 N 32-1 1/16 830 O 3-7/8 98

P 2-3/4 70

Q 10-7/8 276 R 16-1/8 410

HEAT-ZONE PORT

Appliance Dimensions Table TRUE-50

Location Inches Millimeters

A 75 1905 B 49-7/8 1267 C 53-7/8 1368 D 40-1/16 1018 E 66-5/8 1692 F 44-3/16 1 122

G 43-3/16 1097

H 63-15/16 1624

I 50-3/8 1280

Figure 16.2 Appliance Dimensions (TRUE-42 & TRUE-50)

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Location Inches Millimeters

J 24 610

K 23-1/2 597

L 73-5/16 1862 M 16 406 N 36-1 1/16 932 O 3-7/8 98 P 2-3/4 70 Q 10-7/8 276 R 16-1/8 410

Page 68

B. Vent Components Diagrams

10-1/2 in. (267 mm)

10-7/8 in.

(276 mm)

7-3/8 in.

(187 mm)

11-3/8 in. (289 mm)

1-1/4 in. (32 mm)

9-1/4 in.

(235 mm)

13-1/4 in. (337 mm)

1/2 in.

TYP

DVP90ST (90° Elbow)

10 in.

(254 mm)

10 in.

(254 mm)

1 in.

(25 mm)

12 in.

(305 mm)

14 in.

(356 mm)

1 in. (25 mm)

8 in.

(203 mm)

6 in.

(152 mm)

10 in.

(254 mm)

1- 1/2 in.

(38 mm)

5 in.

(127 mm)

12 in.

(305 mm)

DVP-HVS (Vent Support)

DVP-WS (Wall Shield Firestop)

DVP-FS (Ceiling Firestop)

DVP45 (45º Elbow)

DVP Pipe (see chart)

Effective

Height/Length

4-7/8 in.

(124 mm)

(13 mm)

Assembled

Height: 24 in./610 mm

Diameter: 10 in./254 mm

DVP-AS2

Pipe

DVP4 4 102 DVP6 6 152 DVP12 12 305 DVP24 24 610 DVP36 36 914 DVP48 48 1219 DVP6A 3 to 6 76 to 152 DVP12A 3 to 12 76 to 305 DVP12MI 3 to 12 76 to 305 DVP24MI 3 to 24 76 to 610

Effective Length

Inches Millimeters

Figure 16.3 DVP vent components

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 69

B. Vent Components Diagrams (continued)

Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be used on a wall 4 in. to 7-1/4 in. (102 mm to 184 mm) thick. If wall thickness is less than 4 in. (102 mm) the

existing heat shields must be field trimmed. If wall thickness is greater than 7-1/4 in. (184 mm) a DVP-HSM-B will be required.

15-1/8 in.

(384 mm)

(305 mm)

DVP-TRAP

Horizontal Termination Cap

12 in.

8 in.

(203 mm)

Max

Effective

Length

Heat

Shield

Term Cap

Trap1

Trap2

Minimum

Effective Length

3-1/8 in. 4-5/8 in.

79 mm 117 mm 5-3/8 in. 9-3/8 in. 137 mm 238 mm

Effective Length

Maximum

DVP-TRAP1

DVP-TRAPK1

DVP-TRAP2

DVP-TRAPK2

Figure 16.4 DVP vent components

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 70

B. Vent Components Diagrams (continued)

13-1/4 in.

(337 mm)

31 in.

(787 mm)

24-5/8 in.

(625 mm)

24-5/8 in.

(625 mm)

13-3/4 in. (349 mm)

Roof Flashing Multi-pak

RF6M

13-3/4 in. (349 mm)

BEK

Trap Cap Brick Extension

27-1/2 in.

(699 mm)

5 in.

(127 mm)

13-7/8 in.

(352 mm)

13-1/4 in.

(337 mm)

RF12M

Roof Flashing Multi-pak

11-7/8 in.

(302 mm)

DVP-BEK2

DVP-HPC Cap Brick Extension

5 in.

(127 mm)

DVP-TRAPFL

Flashing

26 in.

660 mm

DVP-HSM-B Extended Heat Shield

Figure 16.5 DVP vent components

7-1/8 in.

(181 mm)

11-5/8 in.

(295 mm)

5-3/4 in.

(146 mm)

14 in.

(356 mm)

12-1/8 in.

(308 mm)

COOL-ADD

Cap Shield

13-7/8 in.

(352 mm)

DRC-RADIUS

9-1/2 in.

(241 mm)

Cap Shield

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 71

B. Vent Components Diagrams (continued)

2-3/4 in.

(70 mm)

9 in.

(229 mm)

11-1/2 in. (292 mm)

12-1/4 in.

(311 mm) 16 in.

(406 mm)

PVK-80

(Approved for TRUE-36, TRUE-42, TRUE-50)

12-1/2 in. (318 mm)

12 in.

305 mm

7-1/4 in.

(184 mm)

5-1/4 in.

(133 mm)

DVP-TVHW

VerticalTermination Cap (Highwind)

12-1/2 in.

(318 mm)

EFFECTIVE LENGTH 32 IN. (813 mm) MIN. 35 IN. (889 mm) MAX.

(Approved for TRUE-36 and TRUE-42 only)

PVI-SLP

Power Vent Inline

20-3/4 IN. 527 mm

13-5/8 IN. 346 mm

9-3/16 IN. (233 mm)

12-1/2 IN. 318 mm

16 IN.

406 mm

Optional Wire Harness

DESCRIPTION PART NUMBER

10 ft. PV Wire Harness PVI-WH10 20 ft. PV Wire Harness PVI-WH20 40 ft. PV Wire Harness PVI-WH40 60 ft. PV Wire Harness PVI-WH60 80 ft. PV Wire Harness PVI-WH80 100 ft. PV Wire Harness PVI-WH100

Note: Wire harnesses required to power the PVI-SLP connect to the appliance and are ordered separately from PVI-SLP. Contact your dealer to order.

4-1/2 IN. 114 mm

15 IN.

(381 mm)

12-1/2 IN. (318 mm)

Figure 16.6 Vent Components

13-5/8 IN. (346 mm)

Heat & Glo •

16-11/16 IN.

424 mm

SLP-LPC

SLP Low Proﬁ le Cap

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

16-11/16 IN.

(424 mm)

Page 72

C. Service Parts

Service Parts

TRUE-36S, TRUE-36H, TRUE-36C

Log Set Assembly

36” Clean Face Gas Fireplace - DV

Beginning Manufacturing Date: May 2012

Ending Manufacturing Date: Active

IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.

ITEM DESCRIPTION COMMENTS PART NUMBER

Log Assembly LOGS-TRUE36 Y 1 Log 1 SRV2280-701 2 Log 2 SRV2280-702 3 Log 3 SRV2281-703 4 Log 4 SRV2280-704 5 Log 5 SRV2280-705 6 Log 6 SRV2281-706 7 Log 7 SRV2281-708 8 Heat Shield, Header Qty 2 req 2280-105 9 Heat Shield, Valve 2281-153

10 Junction box 4021-013 Y 11 J-Box Bracket 2281-154 12 Grate Assembly 2280-015 13 Valve Assembly Refer to Valve Page 14 Glass Assembly GLA-2280 Y 15 Finishing Spacer 2281-113 16 LED Tub Assembly 2280-017 17 Inner Glass Frame Assembly 2280-019 18 Burner Assembly 2280-007 Y 19 Oriﬁ ce Bracket Flex 2012-008 Y 20 Access Plate 2281-117

Additional service parts on following page. 8/12

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Stocked at Depot

Page 73

Service Parts

TRUE-36S, TRUE-36H, TRUE-36C

Beginning Manufacturing Date: May 2012

Ending Manufacturing Date: Active

#21 Stratford Refractory #22 Herringbone Refractory

21.4

21.2

21.5

21.1

21.6

22.2

21.8

22.4

21.3

21.7

22.1

22.8

22.3

22.5

22.6

#23 Castlewood Refractory

23.2

23.4

22.7

23.1

23.3

23.5

23.6

ITEM DESCRIPTION COMMENTS PART NUMBER

Refractory, Stratford TRUE-36S

21.1 Refractory, Top SRV2280-716

21.2 Refractory, Left SRV2280-713

21.3 Refractory, Left Base SRV2280-718

21.4 Refractory, Left Base SRV2280-711

21.5 Refractory, Front Base SRV2280-710

21.6 Refractory, Right Base SRV2280-712

21.7 Refractory, Right SRV2280-714

21.8 Refractory, Back SRV2280-715 Refractory, Herringbone TRUE-36H

22.1 Refractory, Top SRV2280-726

22.2 Refractory, Left SRV2280-723

22.3 Refractory, Left Base SRV2280-728

22.4 Refractory, Left Base SRV2280-721

22.5 Refractory, Front Base SRV2280-720

22.6 Refractory, Right Base SRV2280-722

22.7 Refractory, Right SRV2280-724

22.8 Refractory, Back SRV2280-725 Refractory, Castlewood TRUE-36C

23.1 Refractory, Top SRV2280-736

23.2 Refractory, Left SRV2280-733

23.3 Refractory, Left Base SRV2280-738

23.4 Refractory, Left Base SRV2280-731

23.5 Refractory, Front Base SRV2280-730

23.6 Refractory, Right Base SRV2280-732

23.7 Refractory, Right SRV2280-734

23.8 Refractory, Back SRV2280-735

Additional service parts on following page.

23.8

23.7

Stocked at Depot

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 74

Service Parts

TRUE-42S, TRUE-42H, TRUE-42C

Log Set Assembly

42” Clean Face Gas Fireplace - DV

Beginning Manufacturing Date: May 2012

Ending Manufacturing Date: Active

ITEM DESCRIPTION COMMENTS PART NUMBER

Log Assembly LOGS-TRUE42 Y 1 Log 1 SRV2281-701 2 Log 2 SRV2281-702 3 Log 3 SRV2281-703 4 Log 4 SRV2281-704 5 Log 5 SRV2281-705 6 Log 6 SRV2281-706 7 Log 7 SRV2281-707 8 Log 8 SRV2281-708 9 Heat Shield, Header Qty 2 req 2281-105

10 Heat Shield, Valve 2281-153 11 Junction box 4021-013 Y 12 J-Box Bracket 2281-154 13 Valve Assembly Refer to Valve Page 14 Grate Assembly 2281-015 15 Glass Assembly GLA-2281 Y 16 Finishing Spacer 2281-113 17 LED Tub Assembly 2281-017 18 Inner Glass Frame Assembly 2281-019 19 Burner Assembly 2281-007 Y 20 Oriﬁ ce Bracket Flex 2012-008 Y 21 Access Plate 2281-117

Additional service parts on following page. 8/12

Stocked at Depot

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 75

Service Parts

TRUE-42S, TRUE-42H, TRUE-42C

Beginning Manufacturing Date: May 2012

Ending Manufacturing Date: Active

#22 Stratford Refractory #23 Herringbone Refractory

22.1

22.2

22.8

22.4

22.3

22.5

22.6

22.7

23.2

23.4

23.5

23.1

23.8

23.3

23.7

23.6

#24 Castlewood Refractory

24.2

24.4

24.1

24.3

24.5

24.6

ITEM DESCRIPTION COMMENTS PART NUMBER

Refractory, Stratford TRUE-42S

22.1 Refractory, Top SRV2281-716

22.2 Refractory, Left SRV2281-713

22.3 Refractory, Left Base SRV2281-718

22.4 Refractory, Left Base SRV2281-711

22.5 Refractory, Front Base SRV2281-710

22.6 Refractory, Right Base SRV2281-712

22.7 Refractory, Right SRV2281-714

22.8 Refractory, Back SRV2281-715 Refractory, Herringbone TRUE-42H

23.1 Refractory, Top SRV2281-726

23.2 Refractory, Left SRV2281-723

23.3 Refractory, Left Base SRV2281-728

23.4 Refractory, Left Base SRV2281-721

23.5 Refractory, Front Base SRV2281-720

23.6 Refractory, Right Base SRV2281-722

23.7 Refractory, Right SRV2281-724

23.8 Refractory, Back SRV2281-725 Refractory, Castlewood TRUE-42C

24.1 Refractory, Top SRV2281-736

24.2 Refractory, Left SRV2281-733

24.3 Refractory, Left Base SRV2281-738

24.4 Refractory, Left Base SRV2281-731

24.5 Refractory, Front Base SRV2281-730

24.6 Refractory, Right Base SRV2281-732

24.7 Refractory, Right SRV2281-734

24.8 Refractory, Back SRV2281-735

Additional service parts on following page.

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

24.8

24.7

Stocked at Depot

Page 76

Service Parts

TRUE-50S, TRUE-50H, TRUE-50C

50” Clean Face Gas Fireplace - DV

Log Set Assembly

ITEM DESCRIPTION COMMENTS PART NUMBER

Log Assembly LOGS-TRUE50 Y 1 Log 1 SRV2282-701 2 Log 2 SRV2282-702 3 Log 3 SRV2282-703 4 Log 4 SRV2282-704 5 Log 5 SRV2281-705 6 Log 6 SRV2282-706 7 Log 7 SRV2281-707 8 Log 8 SRV2281-708 9 Heat Shield, Header Qty 2 req 2282-105

10 Heat Shield, Valve 2281-153 11 Junction box 4021-013 Y 12 J-Box Bracket 2281-154 13 Valve Assembly Refer to Valve Page 14 Grate Assembly 2282-015 15 Air Deﬂ ector 2281-159 16 Pilot Cover 2282-187 17 Glass Assembly GLA-2282 18 Finishing Spacer 2281-113 19 LED Tub Assembly 2282-017 Y 20 Inner Glass Frame Assembly 2282-019 Y

22 Oriﬁ ce Bracket Flex 2282-161 Y 23 Access Plate 2281-117

Additional service parts on following page. 8/12

Burner Assembly NG 2282-007 Y

Burner Assembly LP 2282-008 Y

Beginning Manufacturing Date: June 2012

Ending Manufacturing Date: Active

14 15

Stocked

at Depot

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 77

Service Parts

TRUE-50S, TRUE-50H, TRUE-50C

Beginning Manufacturing Date: June 2012

Ending Manufacturing Date: Active

#22 Stratford Refractory #23 Herringbone Refractory

22.1

22.2

22.8

22.7

22.3

22.4

22.6

22.5

23.3

23.2

23.4

23.1

23.8

23.6

23.5

#24 Castlewood Refractory

24.1

24.2

23.7

24.3

24.4

24.5

ITEM DESCRIPTION COMMENTS PART NUMBER

Refractory, Stratford TRUE-50S

22.1 Refractory, Top SRV2282-716

22.2 Refractory, Left SRV2282-713

22.3 Refractory, Left Base SRV2282-711

22.4 Refractory, Front Base SRV2282-710

22.5 Refractory, Right Base SRV2282-712

22.6 Refractory, Back Bottom SRV2282-715

22.7 Refractory, Right SRV2282-714

22.8 Refractory, Back SRV2282-717 Refractory, Herringbone TRUE-50H

23.1 Refractory, Top SRV2282-726

23.2 Refractory, Left SRV2282-723

23.3 Refractory, Left Base SRV2282-721

23.4 Refractory, Front Base SRV2282-720

23.5 Refractory, Right Base SRV2282-722

23.6 Refractory, Back Bottom SRV2282-725

23.7 Refractory, Right SRV2282-724

23.8 Refractory, Back SRV2282-727 Refractory, Castlewood TRUE-50C

24.1 Refractory, Top SRV2282-736

24.2 Refractory, Left SRV2282-733

24.3 Refractory, Left Base SRV2282-731

24.4 Refractory, Front Base SRV2282-730

24.5 Refractory, Right Base SRV2282-732

24.6 Refractory, Back Bottom SRV2282-735

24.7 Refractory, Right SRV2282-734

24.8 Refractory, Back SRV2282-737

Additional service parts on following page.

24.8

24.7

24.6

Stocked

at Depot

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 78

#13 Valve Assembly

Service Parts

13.1

TRUE-36, TRUE-42, TRUE-50

Beginning Manufacturing Date: May 2012

Ending Manufacturing Date: Active

13.12

13.11

13.2

13.3

13.4

13.5

13.10

13.9

13.7

13.6

ITEM DESCRIPTION COMMENTS PART NUMBER

13.1

13.2

13.3

13.4

13.5

13.6

13.7

13.8

13.9

13.10

13.11

13.12

Wire Harness 2166-304 Male connector Pkg of 5 303-315/5 Valve NG 2166-302 Valve LP 2166-303 Flex Ball Valve Assembly. 12" 302-320A Power Supply 2166-305 Grommet 2118-420 Wire, Battery jumps, 10 in 2281-196 Battery Pack 2166-323 Pilot Assembly , NG 2281-012 Module 2166-307 Aux 300 2166-335 Led Controller 2166-336 Oriﬁ ce NG (#30C) Oriﬁ ce LP (#47C) 582-847 Y Oriﬁ ce NG (#26C) Oriﬁ ce LP (#45C) 582-845 Y Oriﬁ ce NG (#24C) Oriﬁ ce LP (#43C) 582-843

TRUE36

TRUE42

TRUE50

582-830 Y

582-826 Y

582-824

Additional service parts on following page.

13.8

Stocked

at Depot

Y Y Y Y Y Y

Y Y

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 79

Service Parts

TRUE-36, TRUE-42, TRUE-50

Beginning Manufacturing Date: May 2012

Ending Manufacturing Date: Active

ITEM DESCRIPTION COMMENTS PART NUMBER

Air Shutter Burner Tube 2052-157 Exhaust Restrictor 530-299 Gasket Assembly 2281-080 Glass Clip Tool 2281-375 Glass Latch Assembly Qty 2 req 2146-413 Y

Glass Latch Assembly

True-36 (Qty 3 req)

True-42 & 50 (Qty 4 req)

2155-045 Y

Kapton Lens, Light Orange Qty 2 req 2166-171 Y Kapton Lens, Dark Orange Qty 3 req 2166-184 Y Mineral Wool 050-721 Nut 1/4-20 Hex Insert 7000-236

True-36 2280-040

Non-Comb Assembly

True-42 2281-040

True-50 2282-040 Refractory Tab Qty 2 req 2281-114 Relief Door Assembly 7011-011 Remote RC300 2166-330 Y Screws 2 Pkgs of 12 2062-110-12/2 Y Teco Silica, 2.5 Lbs 2281-790

Teco Silica, 5 Lbs

True-36 (1 per)

True-42 & 50 (2 per)

700-790

Top Refractory Support 2281-190 Vermiculite Embers MYSTIC-EMBERS

Stocked at Depot

Conversion Kit NG Conversion Kit LP LPK-TRUE36 Y Conversion Kit NG Conversion Kit LP LPK-TRUE42 Y Conversion Kit NG Conversion Kit LP LPK-TRUE50 Y

TRUE36

TRUE42

TRUE50

NGK-TRUE36 Y

NGK-TRUE42 Y

NGK-TRUE50 Y

Pilot Oriﬁ ce NG 593-528 Y Pilot Oriﬁ ce LP 593-527 Y Regulator NG NGK-DXV-50 Y Regulator LP LPK-DXV-50 Y

Heat & Glo •

TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 80

D. Contact Information

Heat & Glo, a brand of Hearth & Home Technologies Inc.

7571 215th Street West, Lakeville, MN 55044

www.heatnglo.com

Please contact your Heat & Glo dealer with any questions or concerns.

For the location of your nearest Heat & Glo dealer,

please visit www.heatnglo.com.

- NOTES -

________________________________________________________________________________

NOTICE

DO NOT DISCARD THIS MANUAL

• Important operating and maintenance instructions included.

• Read, understand and follow these instructions for safe installation and operation.

• Leave this manual with party responsible for use and operation.

his product may be covered by one or more of the following patents: (United States) 5328356, 5601073, 5613487, 647340, 5890485, 5941237, 5947112, 5996575, 6006743, 6019099, 6053165, 6145502, 6170481, 6374822, 6484712, 601579, 6769426, 6863064, 7077122, 7098269, 7258116, 7470729 or other U.S. and foreign patents pending.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

2000-945

Hearth and Home Technologies TRUE-36, TRUE-42, TRUE-50 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual