MODEL SL-550TRSI-AUE
IS AUSTRALIAN GAS ASSOCIATION
APPROVED FOR NATURAL GAS OR
PROPANE AS A BALANCED FLUE
HEATER.
Refer to the appliance data plates for gas
consumptions and pressures.
Installation of this appliance should only be
carried out by an authorized person in accordance with the manufacturer's instructions. Appliance is to be installed in full compliance with the National Gas Installation
Standard AS5601, the manufacturer's instructions, and any local authorities' requirements for gas, electrical and building regulations.
This appliance and its components are
tested and safe when installed in accordance with this Installation Manual. Report
to your dealer any parts damaged in shipment, specifically check glass condition. The
gas logs and flue system components are
in separate packages. Read all instructions
before starting installation and follow these
instructions carefully during installation to
ensure maximum benefit and safety. Failure to follow them will void your warranty and
may present a fire hazard.
The Heat & Glo, a brand of Hearth & Home
T echnologies Inc. warranty will be voided by ,
and Heat & Glo, a brand of Hearth & Home
T echnologies Inc. disclaims any responsibility for the following actions:
• Installation of any damaged heater or
flue system component
• Modification of the heater or balanced
flue system installation other than as
instructed by Heat & Glo, a brand of
Hearth & Home T echnologies Inc.
• Improper positioning of the gas logs or
the glass door
• Installation and/or use of any component
part not manufactured or approved by
Heat & Glo, brand of Hearth & Home
T echnologies Inc., not withstanding any
independent testing laboratory or other
party approval of such component part
or accessory .
IMPORTANT: Read all instructions carefully before starting installation.
Failure to follow these installation instructions may result in a possible fire
hazard and will void the warranty . Save this Manual for future reference.
Heat & Glo, a brand of Hearth & Home Technologies, Inc.
20802 Kensington Blvd., Lakeville, MN 55044, USA
The heater can be mounted on any of the following surface:
1. A flat surface (minimum 6mm base).
B
2. Four (4) corner supports.
(Example: Four (4) concrete masonry blocks). These
supports must be positioned so they contact all four (4)
perimeter edges on the bottom of the unit.
Heater framing can be built before or after the heater is
set in place. Framing should be positioned to accommodate wall covering and heater facing material. The
E
D
heater framing should be constructed of 2 inch X 4 inch
(51 x 102mm) lumber or heavier. The framing headers
may rest on the heater standoffs. Refer to Figure 2 and
C
Figure 3 for heater and framing reference dimensions.
1/2” MIN. (12.5mm)
Inches
Millimeters
ABCDE
3716-1/429-1/241-3/459
94041374910601499
Rear Flue
1” MIN. (25mm)
B
A
E
D
C
3” (76mm)
Inches3716-3/83346-11/1666
Millimeters94041383811861676
ABCDE
Figure 2.Fireplace Dimensions, Locations, and
Space Requirements
1.0 INSTALLATION INSTRUCTIONS
NOTE: Not intended for fireplace insert.
In planning the installation for the heater it is necessary to determine where the unit is to be installed, the
type of flue system to be used (straight out, corner, or
elevated), and whether optional accessories (wall
switch or remote control) are desired. Gas supply piping should also be planned. Refer to the appliance data
plate on the base pan of the heater for all gas pressures and input rate information.
*NOTE: The center of the framing hole is one inch
(254mm) above the center of the horizontal flue pipe.
D
E
Figure 3. Framing Dimensions
CAUTION: Measure heater dimensions, and
verify framing methods and wall covering details before framing construction begins.
1.1 INTRODUCTION
This model is designed to operate with all combustion air being siphoned from the outside of the
building and all exhaust gases expelled to the
outside of the building.
WARNING: THIS UNIT IS NOT FOR USE WITH
SOLID FUEL.
These units MUST use the flue termination described
in the flueing section of the manual.
WALL STUD
38mm
NON-COMBUSTIBLE ZONE
IS DEFINED BY 76MM ABOVE THE
ELBOW FOR THE ENTIRE
WIDTH AND DEPTH (BEH IND THE
FRONT HEADER) OF T HE F I R EB OX.
The control system for this model is an electronic ignition type. It consists of a gas control valve/variable regulator, a pilot/sensor/electrode and an ON/OFF switch.
The controls are located behind the access door. Rotate the door down to open. See Figure 1.
Minimum inlet gas supply pressure for purpose of input
adjustment is 4.5 inches w.c. (1.13kPa) for natural gas
and 1 1 inches w.c. (2.75kPa) for propane. Manifold (outlet) pressures should be set at 3.5 inches w.c. (.8kPa)
for natural gas models and 9.5 inches w.c. (2.36kPa) for
propane models.
NOTES: 1. All distances are measured vertically or horizontally along the wall to a point
in line with the nearest part of the terminal.
2. Prohibited area below electricity meter or fuse box extends to ground level.
3. See clause 5.13.6.6 for restrictions on a flue terminal under a roofed area.
4. See Appendix J, Figure J1(a) and J2(a) for clearances required from a flue
terminal to a LP Gas cylinder. A flue terminal is considered to be a source of ignition.
MINIMUM CLEARANCES REQUIRED FOR BALANCED FLUE TERMINALS
DVP-TRAP2 & SLK-01TRD HORIZONT AL TERMINA TION CAP
DVP-TVHW & SLK-991DA VERTICAL TERMINA TION CAP
1.2 FLUE SYSTEM APPROVALS
These models have flue starting collars on both the top
and the back of the unit. Depending upon the installation, decide which ONE set of starting collars will be
used to attach the flue system. The starting collar sealing
cap must remain on the starting collar NOT used.
These models use SL-D-series direct flue components
when using the TOP flue collars and DVP-series direct
flue components when using the REAR flue collars.
WARNING: YOU MUST NOT MIX DVP-SERIES
AND SL D-SERIES COMPONENTS IN ANY FLUE
SYSTEM CONFIGURA TION.
Approved flue system components are labeled for
identification. NO OTHER FLUEING SYSTEMS ORCOMPONENTS MAY BE USED. Detailed installation
instructions are included with each flue termination kit
and should be used in conjunction with this manual. Figure
5 below shows flue system components and terminations.
Identifying Flue Components
The flue systems installed on this gas fireplace may
include one, two, or three 90°
relationships of vertical rise to horizontal run in flue
elbow assemblies. The
FLUE TERMINA TION APPROV ALS
configurations using 90° elbows MUST BE strictly
adhered to. The rise to run relationships are shown in
the flueing drawings and tables on the next few pages.
WARNING: THIS GAS APPLIANCE AND FLUE AS-
SEMBL Y MUST FLUE DIRECTL Y TO THE OUTSIDE
AND MUST NEVER BE A T T ACHED T O A CHIMNEY
SERVING A SEP ARA TE SOLID FUEL BURNING APPLIANCE. EACH GAS APPLIANCE MUST USE A
SEPARATE FLUE SYSTEM-COMMON FLUE SYSTEMS ARE PROHIBITED.
CAUTION: UNDER NO CONDITION SHOULD
COMBUSTIBLE MA TERIAL BE CLOSER THAN 3
INCHES (2 1/2 INCHES (64MM) AT WALL FIRESTOPS) FROM THE TOP OF THE PIPE OR 1-INCH
TO THE SIDES AND THE BOTT OM FOR HORIZONTAL
SECTIONS OF THIS FLUE SYSTEM. VERTICAL
SECTIONS OF THIS SYSTEM REQUIRE A MINIMUM OF 1-INCH (25MM) CLEARANCE TO COMBUSTIBLE MA TERIALS ALL AROUND THE PIPE.
For alternative installations, other than depicted, contact your dealer for further information.
Refer to Figure 4 for required clearances to flue terminals.
If the heater installation requires a vertical flue exceeding 4.5m above the unit with no horizontal
flue or elbows, a vertical flue restrictor must be
installed (see Figure 8).
After determining which set of starting collars will be
used (top or rear), follow flueing instructions
accordingly .
Flueing Out the Rear Flue
Remove the rear collar seal cap by cutting the
strap at each end (see Figure 17).
Next, remove the insulation from the rear flue, pull
the heat shield out from outside of the heater.
WARNING: THE TOP FLUE COLLAR
!
SEAL CAP MUST REMAIN ATTACHED
TO THE TOP FLUE COLLAR IF THE FLUE
SYSTEM IS ATTACHED TO THE REAR
STARTING COLLARS. SEE FIGURE 17.
Flueing Out the Top Flue
Remove the top collar cover plate. Remove the
seal cap and both pieces of insulation in the top
collars (see Figure 17). Remove the heat shield
inside the top collars from the outside of the
heater.
WARNING: THE REAR FLUE COL-
!
LAR SEAL CAP MUST REMAIN ATTACHED TO THE REAR FLUE COLLARS IF THE FLUE SYSTEM IS ATTACHED TO THE TOP STARTING
COLLARS. SEE FIGURE 17.
WARNING: FAILURE TO REMOVE
!
INSULATION IN THE SET OF COLLARS YOU
ARE USING COULD
CAUSE A FIRE.
WARNING: YOU MUST LEAVE
!
THE INSULATION IN PLACE IN
THE SET OF COLLARS YOU
NOT USING.
1. Attaching the First Flue Component to the Starting Collars:
T o attach the first flue component to the starting collars
on the rear of the heater:
• Make sure that the flue gasket supplied with the
heater seals between the first flue component and
the outer heater wrap.
• Slide the male end of the inner flue of the pipe section over the inner collar on the heater. At the same
time, slide the outer flue over the outer collar on the
heater. Push the flue section into the appliance collar until all the lances (see Figure 18) have snapped
in place. Tug slightly on the flue to confirm that it
has completely locked into place.
W ARNING
Fire Risk
Exhaust Fumes Risk
Impaired Performance of Appliance
• Overlap pipe slip sections at least
38 mm.
• Screws must not exceed one inch long.
• Pipe may separate if not properly
joined.
2. Assembling Flue Components
Insert the inner flue of section A into the flared inner flue
of section B.
Start the outer flue of section A over the outer flue of
section B (see Figure 19). Note: The end of the pipe
sections with the lances/tabs on it will face towards
the appliance.
Once both inner and outer flues are started, press section A onto section B firmly until all lances have snapped
into place. Check to make sure they have snapped
together (see Figure 20) and the seams are not aligned
(see Figure 21). Tug slightly on section A to confirm it
has completely locked into place.
Figure 18.
• Any 90° elbow installed directly on the back of a
rear flueing heater MUST BE in a vertical position.
WARNING: ENSURE THA T THE HEA TER
!
GASKET SUPPLIED WITH THE HEA TER
SEALS BETWEEN THE FIRST FLUE COMPONENT AND THE OUTER HEA TER WRAP.
1. Attaching the First Flue Component to the Starting Collars:
T o attach the first flue component to the st arting collars
on the top of the heater:
• Lock the flue components into place by sliding the
concentric pipe sections with four (4) equally spaced
interior beads into the heater collar or previously installed component end with four (4) equally spaced
indented sections.
Figure 22. Adding Venting Components
•When the internal beads of each outer pipe line up,
rotate the pipe section clockwise about one quarter
(1/4) turn. The flue pipe is now locked together .
•Slide the ceramic fiber pad over the first flue section
and place it flush to the fireplace. Continue to add
vent components.
INCORRECT
Note:
Make sure that the seams are not aligned to
prevent unintentional disconnection.
Figure 21. Seams
NOTE: Make sure that seams are NOT aligned to prevent
unintentional disconnection.
For elbows that are changing the flue direction, two
screws minimum should be put in the outer flue at the
joint to prevent the elbow from rotating.
PROCEED TO STEP 3
(Install Support Brackets)
WARNING: ENSURE THA T THE HEA TER
!
GASKET SUPPLIED WITH THE HEA TER
SEALS BETWEEN THE FIRST FLUE COMPONENT AND THE OUTER HEA TER WRAP.
2. Continue Adding Flue Components
T o continue adding flue components in accordance with
the pre-planned flue system configuration:
•Ensure that each succeeding flue component is securely fitted and locked into the preceding component in the flue system.
For elbows that are changing the flue direction, two
screws minimum should be put in the outer flue at the
joint to prevent the elbow from rotating.
3. Install Support Brackets
For Horizontal Runs - The flue system must be
supported every five (5) feet (1.5m) of horizontal run by
a horizontal pipe support.
T o inst all support brackets for horizontal runs:
If the area above the ceiling is NOT an attic, position
and secure the ceiling firestop on the ceiling side of
the previously cut and framed hole.
JOIST
CEILING
NAILS (4 REQUIRED)
Figure 26. Ceiling Firestop (Ceiling Side)
CEILING FIRESTOP
If the area above the ceiling IS an attic, position and
secure the firestop on top of the previously framed hole.
• The heat shield sections will overlap to match the
wall thickness (depth).
•If the wall thickness does not allow the required 1-1/
2 inch heat shield overlap, an extended heat shield
must be used. The extended heat shield will need
to be cut to the thickness of the wall and be attached to the wall shield.
•The small leg in the shield rests on top of the flue to
properly space it from the pipe section (see Figure
28).
Interior
Wall Shield
Rear Vent
Heat Shie ld
38mm min.
overlap
NAILS (4 REQUIRED)
RAFTER
CEILING
CEILING FIRESTOP
Figure 27. Attic Firestop
C. Flue T ermination
For Horizontal T erminations using the DVP-TRAP
T o attach and secure the termination to the last section
of horizontal flue:
•The rear flue heat shield MUST be placed one inch
above the top of the flue between the wall shield and
the base of the termination cap.
• One section of the heat shield is attached to the
wall shield. The other is attached to the termination
cap in the same manner (see Figure 28).
Outer Flue
Inner Flue
38mm min.
Overlap
INTERIOR
EXTERIOR
Figure 28. Venting through the Wall
• The termination kit should pass through the wall
firestops from the exterior of the building.
• Adjust the termination cap to its final exterior position on the building and interlock the flue sections.
WARNING: THE TERMINATION CAP
!
MUST BE POSITIONED SO THA T THE
ARROW IS POINTING UP .
• Use a high-temperature sealant gasket to seal between the pipe and exterior firestop.
For Vertical Terminations - T o locate the flue and
install the flue sections:
• Locate and mark the flue centerpoint on the underside of the roof, and drive a nail through the
centerpoint.
• Make the outline of the roof hole around the
centerpoint nail.
•The size of the roof hole framing dimensions depend
on the pitch of the roof. There MUST BE a 1-inch
(25mm) clearance from the vertical flue pipe to combustible materials.
• Mark the roof hole accordingly.
GAS ACCESS
•Cover the opening of the installed flue pipes.
•Cut and frame the roof hole.
•Use framing lumber the same size as the roof rafters
and install the frame securely . Flashing anchored to
the frame must withstand heavy winds.
•Continue to install concentric flue sections up through
the roof hole and up past the roof line until you reach
the appropriate distance above the roof.
CAUTION: FOLLOW THE REQUIREMENTS OF THE
AGA GAS INSTALLATION CODE FOR MINIMUM
HEIGHT REQUIREMENTS ABOVE THE ROOF .
To seal the roof hole, and to divert rain and snow from
the flue system:
• Attach a flashing to the roof using nails, and use a
non-hardening mastic around the edges of the flashing base where it meets the roof.
•Attach a storm collar over the flashing joint to form a
water-tight seal. Place non-hardening mastic around
the joint, between the storm collar and the vertical
pipe.
Figure 29. Gas Supply Line
1.3 CONNECTING THE GAS SUPPLY
The gas is introduced to the appliance on the left hand
side. See Figure 29. After the gas pipe installation is
complete, check carefully all gas connections for leaks
with a commercially-available, non-corrosive leak check
solution. Be sure to rinse off all leak check solution
following testing. DO NOT USE AN OPEN FLAME.
NOTE: THE GAS SUPPL Y LINE SHOULD BE PURGED
OF ANY TRAPPED AIR PRIOR TO THE FIRST FIRING OF THE UNIT .
• Slide the termination cap over the end of the flue
pipe and rotate the pipe clockwise 1/4 turn.
•This gas fireplace is equipped with an electronic ignition system which operates on a 6 volt system.
•This appliance requires 240 V AC to be wired to the
factory installed junction box. Check factory installed
power cord for damage before using .
W ARNING
Shock Risk
•Replace damaged wire with type
O
C rated wire.
105
•Wire must have high temperature
insulation.
CAUTION
Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper
and dangerous operation. Verify proper operation
after servicing.
NOTE: IF ANY OF THE ORIGINAL
WIRE AS SUPPLIED WITH THE
APPLIANCE MUST BE REPLACED, IT MUST BE REPLACED
WITH TYPE 105• C RA TED WIRE.
BLACK
BROWN
BLUE
BROWN
BLUE
GREEN/YELLOWSTRIPE
Figure 31.
1.5 BLOWER FAN
These heaters have a factory installed Fan, Electrical Junction Box, Variable Speed Rheostat
Control Switch and T emperature Sensor Switch
for the fan. These components are located behind the lower door.
Use of the fan requires that the Junction Box
(factory installed) be connected to 240 VAC
service before permanently enclosing the heater.
The access hole for connecting the service wires
is found on the right exterior side of the unit.
See Figure 32 for wire connection detail.
The minimum clearance to combustibles are 0 from
the sides, floor, back and top (these clearances are
defined by the standoffs). The minimum distance to the
perpendicular side wall extending past the appliance
front is 2-inches (51mm). Clearance to a mantelpiece
is shown in Figure 33.
12” (305m m)
11” ( 279mm)
10” (254mm)
9” (229mm)
8” (203mm)
7” (178mm)
6” (152mm)
5” (127mm)
4” (102mm)
3” (76mm)
2” (51mm)
2”
(51mm)
3”
(76mm)
4”
(102mm)
5”
(127mm)
(152mm)
6”
(178mm)
IF JOINTS BETWEEN THE FINISHED WALLS AND
THE FIREPLACE SURROUND (TOP AND SIDES)
ARE SEALED, A 300° F (149°C). MINIMUM SEALANT MA TERIAL MUST BE USED. THESE JOINTS
ARE NOT REQUIRED TO BE SEALED. ONL Y NONCOMBUSTIBLE MA TERIAL (USING 300° F. (149°C)
MINIMUM ADHESIVE, IF NEEDED) CAN BE APPLIED AS FACING TO THE FIREPLACE SURROUND. SEE FIGURE 33.
Combustible materials may be brought up to the
specified clearances on the side and top front edges of
the fireplace, but MUST NEVER overlap onto the front
face. The joints between the finished wall and the
fireplace top and sides can only be sealed with a 300°
F . (149° C) minimum sealant.
WARNING: WHEN FINISHING THE FIRE-
!
PLACE, NEVER OBSTRUCT OR MODIFY
THE AIR INLET/OUTLET GRILLES IN ANY
MANNER.
Follow the Safety Information and Lighting Instructions
pages of this manual to light the appliance.
T o obtain proper operation, it is imperative that the pilot and main burner flame characteristics are steady ,
not lifting or floating. T ypically , the top 3/8-inch (10mm)
of the thermocouple should be engulfed in the pilot flame
(see Figure 34).
Burner flame patterns are shown in Figure 35.
Proper gas log positioning is shown in Section 1.8.
Install optional marble and brass trim surround kits as
desired. Marble, brass, brick, tile, or other noncombustible materials can be used to cover up the gap
between the sheet rock and the fireplace.
Do not obstruct or modify the air inlet/outlet grilles. When
overlapping on both sides, leave enough space so that
the bottom grille can be opened and the trim door
removed.
1.7INSTALLER TESTING
The space heater must be tested and be operating according to manufacturer's specifications prior to the installer leaving the site. Note: the tips of the flames
should never hit the top of the firebox after the unit has
warmed up. Please contact your dealer or a qualified
service person to replace injector or adjust valve.
Upon completing the gas line connection, a small
amount of air will be in the lines. When first lighting the
pilot light, it will take a few minutes for the lines to
purge themselves of this air. Once the purging is complete, the pilot and burner will light and operate as indicated in the Lighting Instructions.
Follow Section 3.5 TROUBLESHOOTING for adjusting
the appliance to operate properly .
Pilot Assembly
Figure 34.
Subsequent lightings of the appliance will not require
such purging.
This appliance is a balanced flue heater and is designed
to operate with all combustion air being siphoned from
the outside of the building and all exhaust gases expelled to the outside of the building.
WARNING: THIS UNIT IS NOT FOR USE
!
WITH SOLID FUEL.
The control system for this model includes a pilot, electronic module, spark ignitor and thermocouple. It consists of a 6V gas control valve/variable regulator and
an remote control. The controls are located in the lower
compartment behind the lower door, and access is
gained by lifting the door up. See Figure 1.
WARNING: DO NOT CONNECT 240 V AC
TO THE GAS CONTROL VALVE OR CON-
!
TROL WIRING SYSTEM OF THIS UNIT.
•THE DRESS GUARD IS FITTED TO THIS APPLIANCE TO REDUCE THE RISK OF FIRE OR INJURY
FROM BURNS AND NO P ART OF IT SHOULD BE
PERMANENTL Y REMOVED. FOR PROTECTION
OF YOUNG CHILDREN OR THE INFIRM, A SECONDARY GUARD IS REQUIRED.
• THE GLASS DOOR ASSEMBLY MUST BE IN
PLACE AND SEALED AND THE FIXED MESH
DRESS GUARD MUST BE IN PLACE ON THE
FIREPLACE BEFORE THE UNIT CAN BE PLACED
INTO SAFE OPERA TION.
•DO NOT USE THIS APPLIANCE IF ANY PART
HAS BEEN UNDER WA TER. IMMEDIA TEL Y CALL
A QUALIFIED SERVICE TECHNICIAN TO INSPECT
THE UNIT AND TO REPLACE ANY PART OF THE
CONTROL SYSTEM AND ANY GAS CONTROL
WHICH HAS BEEN UNDERW ATER.
When lit for the first time, the appliance will emit a slight
odor for an hour or two, due to paint and lubricants used
in the manufacturing process. For the first few minutes
after each lighting, vapor may condense and fog the
glass and the flames may be blue. After a few minutes
this moisture will disappear and within 15-30 minutes
the flames should become yellow.
The heater may produce a noise, caused from metal
expansion and contraction as it heats up and cools down.
This noise is similar to one that a furnace or heat duct
may produce and does not affect the operation or longevity of the heater.
OPERATING
CAUTIONS
•THIS APPLIANCE
MAY EXHIBIT A
SLIGHT CARBON
DEPOSITION.
• DO NOT PLACE
ARTICLES ON OR
AGAINST THIS
APPLIANCE.
•DO NOT USE OR
STORE FLAMMABLE MATERIALS NEAR THIS
APPLIANCE.
• DO NOT SPRAY
AEROSOLS IN
THE VICINITY OF
THIS APPLIANCE
WHILE IT IS IN
OPERA TION.
PILOT
IGNITION MODULE
6VDC
BATTERY PORT
ON/OFF
SWITCH
•DO NOT OPERA TE THIS APPLIANCE WITH THE
GLASS DOOR REMOVED, CRACKED, OR BROKEN. REPLACEMENT OF THE GLASS DOOR
SHOULD BE DONE BY A LICENSED OR QUALIFIED PERSON. DO NOT STRIKE OR SLAM THE
GLASS DOOR.
•THE GLASS DOOR ASSEMBL Y SHALL ONL Y BE
REPLACED AS A COMPLETE UNIT AS SUPPLIED
BY THE GAS FIREPLACE MANUF ACTURER. NO
SUBSTITUTE MA TERIALS MA Y BE USED.
Follow SAFETY INFORMATION and LIGHTING INSTRUCTIONS to light the appliance.
By design, the flame pattern will not be identical from
unit to unit. Additionally , flame p attern may vary depending on installation type and weather conditions.
After the unit has warmed up (i.e. approximately 15 minutes) flame height should be slightly (about 2" (51mm)
below the top of the mesh trim assembly. If the flame
height is higher than this, adjustments must be made to
prevent overheating the gasket and glass. Please con-
tact your dealer or a qualified service person to replace
the injector or adjust the valve.
NOTE: THE TIPS OF THE FLAMES SHOULD NEVER
HIT THE TOP OF THE FIREBOX.
These gas models have remote control valve which allow you to increase or decrease the height of the main
burner flames. Push the
button to increase the flame
height and the button to decrease the flame height.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing prop-
erty damage, personal injury or loss of life.
A. This appliance is equipped with
an electronic ignition device
which automatically lights the
burner. Do
burner by hand.
B. BEFORE LIGHTING, smell all
around the appliance area for
gas. Be sure to smell next to the
floor because some gas is
heavier than air and will settle on
the floor.
WHAT T O DO IF YOU SMELL GAS
• Do not try to light any appliance.
not try to light the
WARNING:
DO NOT CONNECT 220/240
V AC TO THE CONTROL V AL VE.
Improper installation, adjustment,
alteration, service or maintenance
can cause injury or property damage. Refer to the owner's information manual provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed so there are provisions for
adequate combustion and ventilation air.
If not installed, operated, and maintained in accordance with the
manufacturer's instructions, this
product could expose you to substances in fuel or fuel combustion.
Keep burner and control compartment clean. See installation and
operating instructions accompanying appliance.
• Do not touch any electric switch;
do not use any phone in your building.
• Immediately call your gas supplier
from a neighbor's phone. Follow
the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
C. Do not use this appliance if any
part has been under water. Immediately call a qualified service technician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
CAUTION:
Hot while in operation. Do not
touch. Keep children, clothing, furniture, gasoline and other liquids
having flammable vapors away.
Do not operate the appliance with
panel(s) removed, cracked or broken. Replacement of the panel(s)
should be done by a licensed or
qualified service person.
NOT FOR USE
WITH SOLID FUEL
For use with natural, propane and
butane gases.
LIGHTING
INSTRUCTIONS
1. This gas fireplace is equipped with an
ignition device which automatically
lights the burner. Do not try to light the
burner by hand.
GAS
VALVE
2. Wait five (5) minutes to clear out any
gas. Then smell for gas, including near
the floor. If you smell gas, STOP! Follow "B" in the Safety Information located
on the left side of this label. If you don't
smell gas, go to next step.
3. To light the burner, simultaneously
press the star and up
tons on the remote control until a short
acoustic signal confirms the start sequence has begun.
4. If the gas fireplace will not operate,
check the batteries then follow the
instructions “To Turn Off Gas to Appliance” and call your service technician or gas supplier.
The accessory fan is wired in series with a speed control switch and a temperature sensor switch. Set the
speed control to an "ON" position and light the heater.
The temperature sensor switch will automatically start
the fan when the switch warms up—and stop the fan
when it cools down. You can manually stop the fan by
turning the speed control switch to "OFF". See Figure
31 for fan wiring diagram.
3.0SERVICING AND MAINTENANCE
A. HEATER SER VICING: Frequency of heater servic-
ing will depend upon use and type of installation.
B. IMPORTANT: TURN OFF GAS AND ELECTRICAL
POWER BEFORE SERVICING APPLIANCE. IT IS
RECOMMENDED THA T A COMPETENT SERVICE
TECHNICIAN PERFORM SERVICE CHECK-UPS AT
THE BEGINNING OF EACH HEA TING SEASON.
When the appliance is put back in service check burner
flame patterns with Figure 37.
T o obtain proper operation, it is imperative that the pilot and main burner flame characteristics are steady ,
not lifting or floating. T ypically, the top 3/8-inch (10m)
of the thermocouple should be engulfed in the pilot flame
(Figure 38).
C. The appliance and flue system should be inspected
before initial use and at least annually by a qualified
field service person.
D. Inspect the external flue cap on a regular basis to
make sure that no debris is interfering with the air
flow.
E. Keep the control compartment, logs, and burner area
surround the logs clean by vacuuming or brushing at
least twice a year.
CAUTION: THE LOGS GET VERY HOT - HANDLE
ONLY WHEN COOL.
WARNING: DO NOT USE ABRASIVE
!
CLEANERS ON THE GLASS DOOR ASSEMBLY. DO NOT ATTEMPT TO CLEAN THE
GLASS DOOR WHEN IT IS HOT .
F. The glass door should be cleaned using a house-
hold glass cleaner. DO NOT handle or attempt to
clean the glass when it is HOT.
G. Visually inspect the flexible power supply cord; if
damaged, contact the service agent for a special
replacement cord assembly .
MAKE SURE THE FLAMES
ARE STEADY—NOT
LIFTING OR FLOATING.
Figure 37.
Pilot Assembly
Figure 38.
H. In order to properly clean the burner and pilot as-
sembly , turn off the gas to the unit and remove the
logs exposing the burner and pilot assembly . Clean
all foreign materials from top of burner. Check to
make sure that the burner orifice is clean.
Visually inspect the pilot periodically. Brush or blow
away any dust or linen accumulations. If the pilot orifice is plugged, disassembly may be required to remove any foreign materials from the orifice or tubing.
•Rotate the lower door down to access the gas controls.
B. Dress Guard and Glass Door
•Lift the front dress guard up and out away from the
appliance side surrounds. Replace the dress guard
when servicing is complete.
•Release the four glass clip s around the glass door .
Carefully lift the glass up and out away from the appliance (see Figure 39).
LATCHES
(BOTH TOP
AND BOTTOM)
2. PILOT ASSEMBLY/IGNITION SYSTEM
•Remove the log set, log grate, metal base pan and
burner.
•Disconnect the gas supply tube from the back of
the gas valve and the thermocouple from the
interruptor block.
•Disconnect and remove the pilot assembly from the
bracket.
NOTE: When removing the pilot assembly, carefully
pull the electrode wire up through the grommeted hole
in the base pan.
3.3 PARTS REPLACEMENT
1. FAN/SWITCHES
•Disconnect the fan wires from the junction box wires
by pulling the male and female connectors apart and
slide the fan out the front of the lower controls compartment.
GLASS
ASSEMBLY
Figure 39. Glass Assembly
3.2 REMOVAL OF COMPONENTS
FOR SERVICE
1. BURNER
•Carefully remove the log set. Remove the rear screws
holding the log grate. Remove log grate and metal
base pan.
•Unscrew the brackets at both ends of the burner and
the retaining screws at the pilot bracket (see Figure
40). Slide the burner towards the right away from the
burner orifice.
PILOT BRACKET
RETAINING SCRE WS
•Disconnect the wires from the fan speed control
switch, pull off the knob, and remove the nut holding
the speed control to the bracket.
•Disconnect the wires from the fan temperature sensor switch and remove the nut holding the switch
bracket onto the side of the firebox.
2. GLASS PANEL
•T o replace the glass door , place the bottom edge on
top of the bottom mounting brackets. Push glass
against unit and latch the two fasteners at the top of
the glass door and the two fasteners at the bottom
(see Figure 39).
3.4 ADJUSTMENTS AND
REPLACEMENT PARTS
Adjustments and replacement parts for this appliance
should only be done by a qualified service person. A
wiring diagram for the appliance is shown in SECTION
Logs1. Inspect for broken, damaged, or missing logs. Replace as necessary.
Firebox
Burner Ignition and
Operation
1. Inspect for scratches, dents or other damage and repair as necessary.
2. Verify no obstructions to airflow .
3. Verify maintenance of proper clearance to combustible household objects.
1. Inspect gasket seal and its condition.
2. Inspect glass panels for scratches and ni cks that can lead to breakage when exposed to
heat.
3. Confirm the re is no damage to glass or glass frame. Replace as necessary.
4. Verify that latches engage properly, clip studs are not stripped, and glass attachment
components are intact and operating properly. Replace as necessary.
5. Clean glass. Replace glass assembly if severely coated with silicate deposits that cannot
be removed.
1. Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these
areas. Screw tips that have penetrated the sheet metal are sha rp and should be avoided.
2. Remove any foreign objects.
3. Verify unobstruc te d air c irculat io n.
2. Verify correct log placement and no flame impingement causing sooting. Correct as
necessary.
1. Inspect for paint condition, warpage, corrosion or perforation. Sand and repai nt as
necessary.
2. Replace gas fireplace if firebox has been perforated.
1. Verify burner is properly secured and aligned with pilot or igniter.
2. Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if
necessary.
3. Replace ember materials with new dime-size and shape pieces. Do not block ports or
obs tr uct lighting p aths.
4. Check fo r smooth li ghting and igni tion ca rr yover to all por ts . Ver ify there i s no ignition dela y.
5. Inspect for lifting or other flame problems.
6. Inspect orifice for soot, dirt or corrosion.
7. Verify manifold and inlet pressures. Adjust regulator as required.
8. Inspect pilot flame strength. Clean or replace orifice as necessary.
9. Inspect thermocouple for soot, corrosion and deterioration. Clean with emery cloth or
replace as required.
Flueing1. Inspect venting for blockage or obstructi on such as bird nests, leaves, etc.
2. Confirm that termination cap remains clear and unobstructed by plants, etc.
3. Verify that termination cap clearance to subsequent construction (building additions, decks,
fences or she ds) has been maintained.
4. Inspect for corrosion or separation.
5. Verify weather stripping, sealing and flashing remains intact.
Remote controls
1. Verify operation of remote.
2. Replace batteries in remote transmitters and battery-powered receivers.
With proper installation and maintenance, your new Gas Heater should provide years of trouble-free service. If you do
experience a problem, refer to the Trouble Shooting Guide below . This guide will assist a qualified service person in
the diagnosis of problems and the corrective action to be taken.
Electronic Ignition System
SymptomPoss ible CausesCo r re c tiv e Ac tio ns
1. No transmission, motor does
not turn.
2. No ignition. No tone.a. ReceiverReplace receiver and reprogram code.
3. No ignition; one 5 seconds
continuous to ne (7 sho r t s
beeps might be heard prior to
the 5 seconds tone).
4. No pilot flame and control
continues to spark.
5. Pi lot i s lit a nd c ontro l
continues to spark. Valve shuts
off after 10 to30 seconds.
Valve operates manually.
6. Pilot is lit, sparking stops if
a flame is present. Valve shuts
off afte r 10 to 60 s e c onds.
Valve does not work manually.
7. 3 short beeps while the
moto r turns.
8. Pilot flame lights but there is
no main gas flow.
9. Pi lo t s p arks , b ut p i lot will not
light.
a. Receiver must learn new
code.
a. ON/OFF switch is in OFF
position.
b. Loose wire.Secure wire.
c. Receiver.Replace receiver and reprogram.
d. Bent pins on 8 wire
connector.
e. Valve.Replace valve.
a. Air in the pilot supply line.Purge the line or start ignition several times.
b. Thermocouple circuit wired
incorrectly.
c. No spark at pilot burnerCheck spark gap, check wiring connection. Check for spark
d. Valve.Replace valve. Do not over tighten.
e. Over tightened
ther mo couple inte r r upter.
f. Receiver.Replace receiver and reprogram code.
a. Receiver.Replace receiver and reprogram code.
a. Thermocouple.Replace thermocouple.
b. Low inlet pressure to valve. C onfirm sufficient inlet pressure to the valve. Adjust or
c. Valve.Replace valve and the thermocouple interrupter.
a. Batteries are low.Replace batteries - quality alkaline recommended.
a. Manual override know (if
equipped) is in MAN
position.
b. Valve turned don to pilot
flow.
c. Low inlet pressure to valve. Confirm sufficient inlet pressure to the valve. Adjust or
a. Correct gas supply.Verify that incoming gas line ball valve is “open”. Verify that
b. Ignitor gap is too large.Verify that spark gap from ignitor to pilot hood is .43 cm.
c. Module is not grounded.Verify module is securely grounded to metal cha ssi s of
Press and hold the receiver’s reset button until you hear 2
acoustic signals. After the second longer acoustic signal,
release the reset button and within the subsequent 20
seconds, press the down arrow on the remote handset until
you hear an additional long acoustic signal confirming the
new cod e is set.
Push switch to ON position.
Straighten pins on 8 wire connector.
Check polarity o f the thermocouple wires.
in location along cable.
Replace valve and thermocouple interrupter.
repla ce inlet regulator if nece s sary.
WARNING: Creating an electrical short between the
batteries/battery box and metal parts of the appliance may
render the receiver inoperable.
Turn Manual override know to ON position.
Turn flame to high fire by pressing up button on remote
handset.
repla ce inlet regulator if nece s sary.
inlet pressure reading is within acceptable limits, inlet
pressure must not exceed 50 mbar.
b. Improper venturi setting. Adjust the air shutter at the b ase of the burner.
c. Debris around venturi.Inspect the opening at the base of the burner. It is imperative that NO
11. Flame burns blue
and lifts off burner.
a. Insufficient oxygen
being supplied.
Ad just the log s e t s o that the flam e d oes not imp inge on it.
material be placed in this opening.
1. Check to make sure flue cap is installed properly and free of debris.
Make sure that flue system points are tight and have no leaks.
2. Check to make sure that no material has b een placed in the o pening at
the burner base or in the area of the air holes in the center of the base
pan beneath the burne.
3. Be sure glass is tighened properly on unit, particularly on top corners.
HEAT & GLO, a brand of Hearth & Home Technologies Inc.
In order to presumptively establish the dates to which your HEAT & GLO Limited 10 Year Warranty runs, you must
mail the completed warranty card to HEAT & GLO, a brand of Hearth & Home Technologies Inc., 20802 Kensington
Boulevard, Lakeville, MN 55044, within 60 days of the date of fireplace installation. If you fail to do so, you may be
required to prove the date of installation before warranty work can be performed.
The warranty exclusions and limitations of liability are effective upon installation of the fireplace.
Subject to the conditions set forth herein, HEAT & GLO, a brand of Hearth & Home Technologies Inc. ("HEAT &
GLO") extends the following warranty with respect to HEAT & GLO, a brand of Hearth & Home Technologies Inc..
If HEAT & GLO is reasonably satisfied that any part or portion of the fireplace covered by this Limited Warranty is
defective in material or workmanship under normal use and service as described in the Operating Instructions,
HEAT & GLO will take the following actions:
1. If the defect is reported during the first year from the date of installation (stainless steel burners and fiber logs
are covered for 3 years), HEAT & GLO will replace or repair the defective components at its sole expense. The
decision whether to replace a component shall be made at HEAT & GLO's sole discretion. This Limited Warranty
does not cover components broken during shipping, misuse or careless handling. HEAT & GLO shall be not
responsible for any indirect, incidental, or consequential damages or for any costs other than those incurred by
HEAT & GLO to repair or replace the defective component. If components (including venting) other than factory
approved components are used, all warranty and liability on the fireplace is voided. Defects reported after the
first year will not be covered by warranty unless they fall within the purview of paragraph 2 or 3 below.
2. If the following defects are reported during the second year after the date of installation, HEAT & GLO will supply
replacement parts at the current wholesale price: defective electrical or manual components, optional
components or accessories, and glass panels (not including glass panels broken during misuse or careless
handling). HEAT & GLO shall not be responsible for any labor, transportation or other costs. Furthermore, it
shall not be liable for any indirect, incidental or consequential damages.
3. HEAT & GLO will replace or repair a defective firebox or heat exchanger, at any time during the 10 years from
the date of installation. The decision whether to replace the defective component shall be made at HEAT & GLO's
sole discretion. HEAT & GLO shall not be responsible for any indirect, incidental or consequential damages or
for any costs other than those incurred by HEAT & GLO to repair or replace the defective component.
This Limited Warranty is the exclusive remedy available to you. If HEAT & GLO cannot effectively resolve a warranty
problem in an expedient and cost-effective manner, it can discharge its entire warranty liability by refunding the price
of the product to you.
Products made by other manufacturers, whether sold with the fireplace or added thereafter, are NOT covered by this
Limited Warranty. The use of other unauthorized components will make this warranty null and void. This Limited
Warranty will also be void if the appliance is not installed by a qualified installer in accordance with the Installation
Instructions. Furthermore, the Limited Warranty will be void if the fireplace is not operated, at all times, according
to the Operating Instructions furnished with the fireplace. Any service work must be performed by authorized service
representatives.
EXCEPT TO THE EXTENT PROVIDED BY LAW, NO OTHER EXPRESS OR IMPLIED WARRANTIES,
INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL
APPLY TO THE FIREPLACE PRODUCT. In States that do not allow limitations on how long an implied warranty
lasts, or do not allow exclusion of indirect damages, those limitations or exclusions may not apply to you. You may
also have additional rights not covered in this Limited Warranty.
HEAT & GLO reserves the right to make changes at any time, without notice, in design, material, specifications
and prices. It also reserves the right to discontinue styles and products.