Page 1
HDMI Wireless Extender
VE809
User Manual
www.aten.com
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VE809 User Manual
RoHS
This product is RoHS compliant.
User Information
Online Registration
Be sure to register your product at our online support center:
International http://eservice.aten.com
Technical Support
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase.
Your computer configuration, including operating system, revision level,
expansion cards, and software.
Any error messages displayed at the time the error occurred.
The sequence of operations that led up to the error.
Any other information you feel may be of help.
International
For online technical support – including troubleshooting, documentation,
and software updates, go to http://eservice.aten.com
For telephone support, call this number:
International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
1-949-428-1111
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VE809 User Manual
North America
Email Support support@aten-usa.com
Online Technical
Support
Telephone Support 1-888-999-ATEN ext 4988
Troubleshooting
Documentation
Software Updates
http://www.aten-usa.com/support
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
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VE809 User Manual
© Copyright 2020 ATEN® International Co., Ltd.
Manual Date: 2020-03-05
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.
Package Contents
The VE809 package consists of:
1 VE809T HDMI Wireless Extender
1 VE809R HDMI Wireless Extender
1 IR Remote Control
1 IR Blaster Cable
1 Power Adapter (VE809T)
1 Mini USB Power Adapter (VE809R)
2 AAA Batteries
1 HDMI Cable
1 User Instructions*
Check to make sure that all the components are present and that nothing got
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit, and/or any of the
devices connected to it.
* Features may have been added to the VE809 since this manual was
published. Please visit our website to download the most up-to-date version.
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VE809 User Manual
Contents
RoHS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
1. Introduction
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Source Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Display Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
VE809T Transmitter Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
VE809R Receiver Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
VE809T Transmitter Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
VE809R Receiver Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
IR Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2. Hardware Setup
Installing the VE809T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the VE809R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
IR Blaster Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3. Operation
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
IR Blaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
IR Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
EDID Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
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VE809 User Manual
About this Manual
This User Manual is provided to help you get the most from your system. It
covers all aspects of installation, configuration and operation. An overview of
the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the VE809 system. Its purpose,
features and benefits are presented, its front and back panel components and
remote control are described.
Chapter 2, Hardware Setup, describes how to set up your installation. The
necessary steps needed to install the transmitter, receiver, and IR blaster are
explained.
Chapter 3, Operation, explains the fundamental concepts involved in
operating the VE809, IR Blaster cable, remote control, and EDID
management.
An Appendix, provides specifications, troubleshooting, and other technical
information regarding the VE809.
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Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦ Bullet lists provide information, but do not involve sequential steps.
→ Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start
open the Start menu, and then select Run.
Indicates critical information.
Product Information
VE809 User Manual
→ Run means to
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com
North America http://www.aten-usa.com
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This Page Intentionally Left Blank
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Chapter 1
Introduction
Overview
The VE809 HDMI Wireless Extender extends your HDMI display up to 30m*
from the HDMI source using wireless technology. Easily connect two HDMI
devices to an HDTV wirelessly with crystal clear image quality capable of
streaming Full 1080p with 5.1 channel digital audio and 3D technology. The
IR remote control allows you to switch between HDMI source devices from the
receiver side, remotely; and allows you to watch a local and wirelessly
connected HDTV- simultaneously. The VE809 consists of a wireless audio/
video transmitter and receiver. Consolidate your HDMI electronics and use the
VE809 as a wireless 2-port HDMI switch to connect remote devices such as
Blu-ray players and HD Cable boxes to design your own custom wireless
entertainment space.
* Distance may vary depending on the actual environment; solid objects such
as steel, concrete, or brick may cause interference and shorten the
transmission distance.
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1. Introduction
Features
Wirelessly extend an HDMI display up to 30m from the HDMI source*
Setup two HDTVs and view HD content on two HDTVs simultaneously*
Connect and transmit wireless video content from your Blu-ray DVD
player, HD Cable box or other HDMI device wirelessly
Wireless 3D Supported
Wireless HD in Full 1080p and 5.1 channel digital audio
Video Resolutions: 480p, 720p, 1080i and 1080p (24 / 30 / 60fps)
Local Transmitter: 2 HDMI Inputs and 1 HDMI Output
Remote Receiver: 1 HDMI Output
Keep home theater electronic devices neatly out-of-sight
Built-in IR receiver allows control of source devices from the remote side
No software or driver installation needed
HDCP Compliant
Based on WHDI™ Technology - Low latency <1ms
* Distance may vary depending on the actual environment; solid objects such
as steel, concrete, or brick may cause interference and shorten the
transmission distance.
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VE809 User Manual
Requirements
Source Device
HDMI Type A output connector
Display Device
A display device or receiver with an HDMI Type A input connector
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1. Introduction
1
2
3
4
4
3
2
1
Components
VE809T Transmitter Front View
VE809R Receiver Front View
No. Component Description
1 Port LED The selected port LED (Blue) lights up to indicate that the
2 Port Selection
Pushbutton
3 Power
Pushbutton / LED
4 IR Receiver This receives the signals from the IR remote control.
4
port is selected for use.
The port selection pushbutton switches the VE809 between
the two connected HDMI media sources.
Press this button to turn the VE809 on / off. The blue LED
indicates the VE809 is powered on,. The red LED indicates
the VE809 is in power saving mode.
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VE809T Transmitter Rear View
VE809 User Manual
5
1
2
3
6
4
VE809R Receiver Rear View
7
No. Component Description
1 Tripod Bracket Use this bracket to mount the VE809 to a tripod.
2 Power Jack The power adapter cable plugs in here.
3 HDMI In The cables from the HDMI source devices plug into these
4 HDMI Out Plug the local HDMI display into this port.
5 IR Blaster Port Plug the IR Blaster cable that came with your unit into this
6 Service Port This port is used by the manufacturer to service the VE809.
7 USB Mini Power
Adapter Port
8 HDMI Out Plug the remote HDMI display into this port.
ports.
port.
The Mini USB Power Adapter that came with your unit plugs
in here.
8
1
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1. Introduction
1
2
3
4
IR Remote Control
No. Component Description
1 Power Press to turn transmitter and receiver on or off.
2 INFO Press to show on-screen display (OSD) information on the
3 IR Press to switch the IR Blaster frequency to meet the media
4 Source Press to switch between the media sources connected to
HDTV connected to the receiver.
source devices requirements. Please refer to your source
devices IR specifications for the correct frequency.
the transmitters HDMI In ports.
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Chapter 2
1. Important safety information regarding the placement of this
device is provided on page 15. Please review it before
proceeding.
2. Make sure that the power to all devices connected to the
installation are turned off.
Hardware Setup
IMPORTANT: When installing multiple VE809 units, keep each unit at a
distance of 2 m (3.3 ft.) or more to minimize signal interference.
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2. Hardware Setup
Installing the VE809T
To safely install the VE809T, do the following:
2
3
1
4
1. Use an HDMI cable to connect the HDMI source device(s) to the HDMI
input port(s) on the rear of the VE809T.
2. Use an HDMI cable to connect the local HDMI video display (HDTV) to
the HDMI output port on the rear of the VE809T.
3. Plug the provided power adapter into an appropriate power source; plug
the power adapter cable into the power jack on the VE809T.
4. Connect the IR Blaster cable included with your package into the IR Out
port (see IR Blaster Installation, page 9). (Optional)
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VE809 User Manual
Installing the VE809R
To safely install the VE809R, do the following:
3
2
1. Place the VE809R Receiver up to 30m from the VE809T Transmitter.
2. Use the HDMI cable included with this package to connect the HDMI
video display (HDTV) to the HDMI output port on the rear of the VE809R
Receiver.
3. Plug the provided Mini USB Power Adapter into an appropriate power
source; plug the power adapter cable into the USB port on the VE809R.
IR Blaster Installation
The IR Blaster cable allows you to use a source device’s remote control from
the receiver side of the installation. To install the IR Blaster, do the following:
1. Plug the IR Blaster cable into the IR Out port on the rear of the transmitter.
2. Place the IR Blaster’s sensors on or near the source device(s) front panel
IR sensor port(s) (refer to the devices user manual for the exact location),
so that it can communicate with the IR signal, as shown in red below.
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2. Hardware Setup
3. Adjust the IR Blasters’ sensors until the remote control can be used
effectively from the receiver side of the installation
4. For IR Blaster operational instructions, see IR Blaster, page 13, for details.
Note: The IR sensor supports 36KHz ~ 56KHz (NEC, RC5, RC6) remote
signal protocols. Therefore, it is possible that some devices may not be
supported for use.
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Chapter 3
Operation
Overview
This chapter explains how to operate the VE809 HDMI Wireless Extender, IR
Blaster, IR Remote control, and EDID management.
Basic Operation
After installing the hardware, to begin using the VE809 HDMI Wireless
Extender, refer to the instructions below, and do the following:
1. Power On the Transmitter and Receiver.
2. The blue Power LED blinks on the Transmitter and Receiver until both
units are wirelessly connected.
It may take up to 20 seconds to establish the wireless connection.
3. From the Receiver side, turn the TV on and select the TV’s HDMI input
source for the VE809 Receiver’s connection.
4. From the Transmitter, turn on the source device(s) and press the Source
button (on top of the unit or from the remote control) to select the source
device you would like to use: HDMI 1 or HDMI 2.
5. With the Power LED on both units solid blue, video from the selected
source device will be broadcast on the remote HDTV connected to the
Receiver.
Note: If you don’t get a display on the TV connected to the Receiver, press
INFO on the VE809’s remote control , then refer to the on-screen display
(OSD) information, and see Troubleshooting, page 18 to resolve the issue.
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3. Operation
Power
To establish the best resolution for connected displays*, the VE809 will cause
a normal short signal disruption to occur:
If both HDMI TVs and VE809T/VE809R units are on:
Powering off and then on the local HDMI TV will cause the remote HDMI
display signal to turn off for 5-10 seconds.
Powering off and then on the remote HDMI TV will cause the local HDMI
display signal to turn off for 5-10 seconds.
Powering off the VE809 Transmitter or Receiver will cause the remote
HDMI display signal to turn off, and local HDMI display signal to turn off
for 5-10 seconds.
Powering off and then on the VE809 Transmitter or Receiver will cause
the local HDMI display signal to turn off for 5-10 seconds.
*For more information see EDID Management, page 14, for details.
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VE809 User Manual
IR Blaster
The IR Blaster allows you to use your HDMI source device's remote control
from the TV connected wirelessly. To use the HDMI source device's remote
control, install the IR Blaster (see IR Blaster Installation, page 9), and point the
HDMI source device's remote control at the VE809R Receiver. The signal will
be sent through the IR Blaster to the HDMI source device. If you experience
problems using an HDMI source device’s remote control, you may need to
change the IR frequency to meet the source device’s IR specifications
(See Troubleshooting, page 18, for details).
IR Remote Control
The VE809’s IR remote control has four buttons, used for:
Power
Press this button to power on/off the Transmitter or Receiver. When either unit
is powered on via remote control, and a good wireless connection is
established, the other unit will power on as well. This allows you to wirelessly
power on both units, from either side.
IR
Press this button to change the RF frequency for an HDMI source device’s
remote control, so that it can be used from the VE809R Receiver. Refer to your
source devices user manual for the correct frequency, then change the VE809’s
setting to match it.
INFO
Press this button to view status information about your current setup, displayed
on the HDTV connected to the Receiver. This allows you to view and
troubleshoot any issues. After pressing the INFO button, see Troubleshooting,
page 18 for information on the message being displayed.
Source
Press this button to switch between the HDMI media sources connected to the
Transmitter.
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3. Operation
EDID Management
EDID (Extended Display Identification Data) is the data provided by digital
displays to indicate their capabilities to video sources.
The HDMI Wireless Extender distributes HDMI signals from your video
source to two HDMI displays. In order to deliver the best audio and video
formats supported by both TVs, the VE809 reads the EDID information from
both displays and determines the best “common” video resolution and audio
format to send to the video source to program EDID on the device (i.e. Blu-ray
players auto resolution setting).
In order to provide the best “common” output resolution, for both displays, the
VE809 reads the EDID whenever a TV is plugged in, unplugged, or turned on/
off. It is normal to see both TVs flash for a couple seconds when they are
powered on, or when switching source devices, this allows the EDID to adjust
to the best “common” resolution for all devices to use.
To get the best resolution for a (single) specific TV (i.e. 1080p 3D), you can
manually change the resolution from your video source or unplug the lower
resolution EDID device, then power cycle both VE809 units and connected
devices. For certain 3D Blu-ray players, you may need to eject and re-insert the
3D Blu-ray disk. If your video source does not output a best “common”
resolution, one of your TVs may not display any content or it might play audio
only. Please refer to your devices’ user manual for further information if this
issue appears. Below “Loop-through” refers to the locally connected HDTV.
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Appendix
Safety Instructions
General
Read all of these instructions. Save them for future reference.
Follow all warnings and instructions marked on the device.
Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
Do not use the device near water.
Do not place the device near, or over, radiators or heat registers.
The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been provided.
Never spill liquid of any kind on the device.
Unplug the device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.
The device is designed for IT power distribution systems with 230V
phase-to-phase voltage.
To prevent damage to your installation it is important that all devices are
properly grounded.
The device is equipped with a 3-wire grounding type plug. This is a safety
feature. If you are unable to insert the plug into the outlet, contact your
electrician to replace your obsolete outlet. Do not attempt to defeat the
purpose of the grounding-type plug. Always follow your local/national
wiring codes.
Do not allow anything to rest on the power cord or cables. Route the
power cord and cables so that they cannot be stepped on or tripped over.
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Appendix
If an extension cord is used with this device make sure that the total of the
ampere ratings of all products used on this cord does not exceed the
extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
To help protect your system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or
un-interruptible power supply (UPS).
Position system cables and power cables carefully; Be sure that nothing
rests on any cables.
Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.
Do not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
If the following conditions occur, unplug the device from the wall outlet
and bring it to qualified service personnel for repair.
The power cord or plug has become damaged or frayed.
Liquid has been spilled into the device.
The device has been exposed to rain or water.
The device has been dropped, or the cabinet has been damaged.
The device exhibits a distinct change in performance, indicating a need
for service.
The device does not operate normally when the operating instructions
are followed.
Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
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VE809 User Manual
Specifications
Function VE809T VE809R
Connectors Device HDMI In 2 x HDMI Type A Female
Display HDMI Out 1 x HDMI Type A Female
Power Jack 1 x DC Jack 1 x DC Jack (Mini USB)
Unit to Unit Wireless 5Ghz Wireless 5Ghz
IR 1 x IR receiver (Black) 1 x IR receiver (Black)
Switches Power 1 x Pushbutton 1 x Pushbutton
Switch 1 x Pushbutton 1 x Pushbutton
LEDs Power 1 x Blue/Red 1 x Blue/Red
Port ID 2 x Blue 2 x Blue
Video HDMI Resolution HDTV resolutions: 480p, 720p, 1080i.
Audio Up to 5.1 channel digital audio
Power Consumption DC 5V, 10W DC 5V, 7.5W
Transmission Distance Up to 30m
Environment Operating Temp. 0–40ºC
Storage Temp -20–60ºC
Humidity 0–80% RH, Non-condensing
Physical
Properties
Housing Plastic
Weight 205 g 125 g
Dimensions
(L x W x H)
(Black)
1 x HDMI Type A Female
(Black) (Loop-through)
1080p (24 / 30 / 60fps)
18.2 x 9.65 x 3.15 cm 9.5 x 9.5 x 3.15 cm
N/A
(Black)
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Appendix
Troubleshooting
Status
Description
Power
saving mode
The
transmitter is
trying to
establish a
connection
with the
receiver.
Searches
available
channels if
the VE809
cannot
establish a
connection
after the
system boots
up.
No input
signal from
the selected
HDMI source
device.
Power
LED
(Receiver)
Solid Red Off
Blinking
Blue
Blinking
Blue
Solid Blue Blinking
Source
LED
(Receiver)
Blinking
Blinking
(Quickly)
OSD Display
(Receiver TV)
4 Level Looping
Looping displays
Solution
Turn in the transmitter
and receiver On using
the Power button or
Remote Control.
The transmitter and
receiver may take up to
20 seconds to establish
the wireless connection.
The receiver may be out
of the transmitter’s
range. Please shorten
the distance or remove
any obstacles that might
be obstructing the
wireless signal. The
maximum video
transmission distance is
30m*.
Check to make sure the
HDMI source device is
powered on and
connected to the correct
input port on the
transmitter.
The video
format is not
recognized.
18
Solid Blue Blinking
(Slow)
The video frame rate or
resolution is not
supported. Please adjust
related video settings or
try connecting the HDMI
source device directly to
the TV for further
troubleshooting.
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VE809 User Manual
Status
Description
The VE809
is working
properly and
the video
format is
recognized.
To change
the IR
frequency
from the
default
setting.
3D Movie
Support
Power
LED
(Receiver)
Solid Blue Solid Blue
--
-- -
Source
LED
(Receiver)
OSD Display
(Receiver TV)
HDMI1 CH10
1280x1024
Solution
Signal Quality, Source,
Channel, and resolution
are displayed.
Press the IR button on
the remote control to
change the IR frequency.
(38KHz, 40KHz, or
33KHz)
3D is supported through
the VE809 on all 3D
capable TVs and
devices. see EDID
Management, page 14,
or the 3D devices user
manual for more
information.
* Distance may vary depending on the actual environment; solid objects such
as steel, concrete, or brick may cause interference and shorten the
transmission distance.
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Appendix
Limited Warranty
ATEN warrants its hardware in the country of purchase against flaws in
materials and workmanship for a Warranty Period of two [2] years (warranty
period may vary in certain regions/countries) commencing on the date of
original purchase. This warranty period includes the LCD panel of ATEN LCD
KVM switches. Select products are warranted for an additional year (see A+
Warranty for further details). Cables and accessories are not covered by the
Standard Warranty.
What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty Period.
If a product is detective, ATEN will, at its discretion, have the option to (1) repair
said product with new or repaired components, or (2) replace the entire product
with an identical product or with a similar product which fulfills the same function
as the defective product. Replaced products assume the warranty of the original
product for the remaining period or a period of 90 days, whichever is longer.
When the products or components are replaced, the replacing articles shall
become customer property and the replaced articles shall become the property
of ATEN.
To learn more about our warranty policies, please visit our website:
http://www.aten.com/global/en/legal/policies/warranty-policy
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